AW8 Achieving affordable warmth

www.housing.org.uk

AW8

Achieving affordable warmth

Speakers: Michael Carnuccio

Project Coordinator, Consumer Behaviour and Energy Efficiency National Housing Federation

Victoria Moore

Partnership Head of Sustainability The Guinness Partnership

Kathryn Alford

Head of Consumer and Stakeholder Engagement, Smart Metering Department for Energy and Climate Change

Achieving Affordable Warmth

Victoria Moore, The Guinness Partnership

Kathryn Alford, DECC

Speakers

Discussion

• Getting organisation-wide by-in.

• Using established touch-points and moments of

change (eg. retrofit, new tenancies).

• Linking to wider issues of concern (eg. health, welfare

reform, community cohesion).

• Realising the benefits of smart meters.

• HA involvement in the smart meter roll-out.

So what messages are best?

www.housing.org.uk/CountUsIn

Count Us In Online Community

[email protected]

Further information

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www.housing.org.uk

AW8




Victoria Moore


Kathryn Alford



The Important Role of Both Property and People

Presented by:

Presenter’s Name 00.00.08

Presented by:

Presenter’s Name 00.00.08



Presented by:

Victoria Moore

Partnership Head of Sustainability 05.07.13



The Guinness Partnership – Who Are We?

The Guinness Partnership is proud to be one of the largest

affordable housing and care providers in the country. We own

and manage more than 60,000 homes and provide housing and

care services for 120,000 customers.

We are a national charitable housing association working across

England. Our local housing services are delivered through three

regional housing divisions:

• Guinness Hermitage in the South West

• Guinness Northern Counties in the Midlands and the North

• Guinness South in the East and South East

Guinness Care and Support provides care and support services

across the country.



Why is the Energy Debate Heating Up?

• The Government has committed to reducing UK carbon

emissions by 34% by 2020, 50% by 2025 and 80% by

2050

• 28.3% of total UK CO2 emissions come from our

housing stock

• 1 in 5 people in the UK are currently in fuel poverty

• Last winter there were 24,000 ‘excess winter deaths’,

of these 21,700 were over 65



Energy prices will continue to drive the market ….

• Increase in average household energy bill, 2004-12 = 140%

• Increase in average household income, 2004-12 = 20%

• Proportion of average energy bills for households living on

state pension, 2012 = 11%

• Fuel Poverty could affect 1 in 3 homes by 2015 (uSwitch)

Year Average Household Energy Bills/Year

2004 £522

2012 £1,225

2020 £2,200 to £4,000



Causes of Fuel Poverty Amongst Customers

• The property

• Household profile and behaviours

• Income levels and budgeting skills

• Access to and understanding of information on the

most competitive energy tariffs

• Awareness of energy efficiency



Energy Efficient Homes – Where are we?

Average SAP

Ratings June 2013

Number of Homes

with SAP rating below

50

Guinness Hermitage 71.69 121

Guinness South 69.7 68

Guinness Northern Counties 71.9 8

Guinness Partnership 71.10 197



The Story So Far …

60

62

64

66

68

70

72

74

March 2009 March 2010 March 2011 March 2012 March 2013

Guinness South

Guinness Hermitage

Guinness Northern Counties

Total Partnership



Buildings don’t use energy, people do!



Wise Up To … Wise up to the benefit changes and the impact

Wise up to universal credit

Wise up to the benefit cap

Wise up to bedroom tax

Wise up to personal independence payments

Wise up to discretionary housing payments

Wise up to employment and support allowance

Wise up to paying your rent

Wise up to basic bank accounts

Wise up to direct debits

Wise up to credit unions

Wise up to looking for a job

Wise up to managing your money

Wise up to managing your debt

Wise up to moving to a smaller property

Wise up Home Swapper

Wise up to running a business from home

Wise up to taking in a lodger

Wise up to internet access

Wise up to what words mean

Wise up to getting help and support

Wise up to who to contact at The Guinness Partnership

Wise up to saving energy and water



Thank-you for Listening

www.housing.org.uk

AW8




Victoria Moore


Kathryn Alford


Smart Metering Programme

Kathryn Alford

Head of Consumer and Stakeholder Engagement

5 July 2013

Smart meters are the next generation of gas and electricity meters

Smart Metering Implementation Programme

What is a Smart Meter?


The smart metering world


Why role out smart meters?

Net benefits of

£6.7bn

£18.8bn benefits for a

£12.1bn cost

Accurate bills, improved customer

service and greater range

of tariffs

Energy & carbon savings through more

informed consumers

Enabler of low carbon

initiatives and the Smart Grid

Enables faster consumer switching (days not weeks)

Streamlines industry

processes

Drives a more competitive

energy market

More efficient network

management

Interests of consumers are at the heart of the smart meter programme

Commitment to ensuring that all consumers can benefit

from smart metering

National Energy Action Report: Smart For All

– Survey of vulnerable/low income customers with smart meters

– Two-thirds made changes to their energy use as a result of the

smart meters

– Appreciated end to estimated billing

– Worries about elderly turning down heating – not a problem in

practice

Smart Metering Programme

Benefits for vulnerable consumers

Transforming pre-payment

• Same meter for credit and pre-payment – easy to change as

circumstances change and price differential should disappear

• New method of topping up – phone and online (and ability for

others to do this for the customer)

• “Friendly disconnect” – no loss of supply overnight or when shops

shut.

• Ability to identify self-disconnection



The Rollout of Smart Meters

2015 2020 2011

Phase 1

Policy Design

Phase 2

Foundation

Phase 3

Mass Roll-out

Establish policy

positions

Preparations for the

Start of mass roll-out

Mass installation of

smart metering

• 53 million gas and electricity meters being

replaced within 30 million homes and small

businesses

• Within a competitive market framework

• Domestic consumers will be offered an In-

Home Display

Energy suppliers responsible for installing meters:


The Rollout of Smart Meters

DECC set legislative/policy framework

Ofgem regulates

Roll-out will present interesting

challenges …

There are some interesting meter

locations particularly in flats

28

Flat

Electricity meter (in

basement plant room

under gardens)

Installing Smart Meters in Homes

The Government has legislated for a supplier

Installation Code of Practice which covers:

• a ban on sales during installation visit

• avoiding inconvenience to customers

• provision of advice and information (energy

efficiency)

• identifying and meeting needs of vulnerable

customers

• keeping the code under review (Ofgem regulate)


Protecting Consumers

Privacy

The Government has ensured that consumers will have

a choice regarding access to their energy consumption

data:

• suppliers will be able to access monthly consumption

for billing and regulated duties

• consumers can opt out of giving daily data to supplier

• suppliers will need explicit consumer consent to

access half hourly data

• third party access to data e.g. switching sites, requires

explicit consumer consent


Protecting Consumers

Consumer engagement will be vital to delivering benefits:

• building consumer support

• delivering cost-effective energy savings

• ensuring that vulnerable and low income consumers

can benefit from roll-out

Consumer Engagement Strategy


What proportion of the public have heard of smart meters?

A: 30% B: 50% C: 70% D: 90%

What proportion of people are interested in having a smart meter?

A: 20% B: 40% C: 60% D: 80%

Smart Metering Implementation programme

The challenge

• Supplier engagement at point of installation

• IHD and improved billing information

• Central Delivery Body to ensure consistent messaging

• Working within trusted 3rd parties seen as key to success

Achieving consumer engagement


• Hope Social Housing Providers will be key partners in delivery

consumer engagement.

- Are you up for the challenge?!

• Key challenge will be to understand various models of metering

provision in housing associations (individual consumer v overall

contract; domestic v non-domestic tariffs)

- Welcome your help in better understanding this.

• Keen to build awareness among social housing providers ahead

of mass rollout

- How do we best do that?

How can you help?


Questions

[email protected]

0300 068 6740


www.housing.org.uk

AW8




Victoria Moore


Kathryn Alford


AW8 Achieving affordable warmth

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Transcript of AW8 Achieving affordable warmth