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Avionics Services WorldwideThales solutions delivering value-added services

Key Figures

53,000iTEMS OF EqUiPMENTdelivered annually

44,000ANNUAL REPAiRS

2,000AiRCRAFTunder “Power Bythe Hour” agreement

1,100PROFESSiONALS

A wide range of customer suppor

Equipment selectionNew aircraft configuration, Selectable & optionalequipment, Retrofit and Supplemental Type Certificate(STC) services.

Spares distributionNew Line Replaceable Units (LRU), Shop ReplaceableUnits (SRU) and Piece Parts distribution.

Thales provides an innovative and global range of support and services foravionics in the civil aerospace market. As an Original Equipment Manufacturer,Thales has extensive and recognized expertise for providing avionics serviceson every type of aircraft - from large airliners to business jets and helicopters.Thales offers flexible services tailored to thousands of customers.

Pre-owned serviceable partsDirect access to thousands of Thales and OEM partnercertified pre-owned spares.

Single pointsOF CONTACT AVAiLABLE

24/7

800CUSTOMERREFERENCES

WorldwidePRESENCE

rt and services for civil avionics

Partnering with other OEMs to offer one-stop shopping OEMServices is a joint venture created by four major OEMs (Thales, Diehl Aerospace, Liebherr andZodiac Aerospace) to extend logistics and inventory management competencies as a true servicesintegrator. The JV provides the airlines with a single point-of-contact for component availability services,component support and logistics services. OEMServices has developed an extended partnershipplatform, incorporating more than 15 OEM Partners and Shareholders, making OEMServices a majorplayer in Airline services.

www.oemservices.aero

Maintenance servicesTest, repair and overhaul, Flat rate or Repair-By-The-Hour (RBTH) program with guaranteed ShopProcessing Time (SPT), Extended warranty.

Asset management servicesComponent availability services: LRU leasing andstandard exchanges, access to spares pool,component management service, with Avionics-By-The-Hour packages, which can be extended to non-Thalesparts.

e-servicesComprehensive portfolio of online services to supportyour day-to-day business.

Training servicesAvionics systems and equipment training coursesdedicated to aircraft and helicopter operators.

TopWings®: a global ElectronicFlight Bag solution

A one-stop shopping solution designed for all your fleetbased on EFB hardware, with customized applications,synchronized with your IT system.

State-of-the-art capabilitiesCustomer satisfaction focused

One of Thales’s key objectives is to guar antee customersatisfaction by delivering dedicated, compe titive andflexible services to support your day-to-day operations.in addition, Thales’s continuous improvement programis driving progress across the organization throughenhanced quality, improved delivery lead-times andincreased operational efficiency.

Customer-centric organizationwith Maintenance OperationsCentres (MOC)

Thales MOCs are based on a collaborative workenvironment capable of rapidly addressing repair TAT,spares distribution, logistics and customer satisfactionissues. Thales MOCs are deployed in France, USAand Singapore Customer Support Centres.

Streamlined logistical processesSCOPE (Support to Customers with OptimizedPerformances and Efficiency) is an example ofThales’s lean approach by grouping together andharmonizing all logistics and administrative repairand shipping processes with the objective tooptimize performance and efficiency.

Civil Aviation Agreements:

Part 145:EASA • FAA • TCCA

CAAC • FAP-145

Part 21:EASA

To stay connectedThe Customer OnLine web portal offers24/7 direct access to Thales. it provides up-to-date information and useful customizede-services (Technical Publications, RepairOrder Status, Purchase Order,…) tofacilitate your day-to-day activity.

Our visionTo be recognized by our customers as a preferred business partnerthrough excellence in products, customer support and innovative services.

SERVING ALL CIVIL MARKET SEGMENTS

Thales advantages

ExpertiseCommon technologies

ExcellenceShared values

Our strengths

‡A worldwide network with local support and service capabilities

‡Center of excellence for Thales avionics component repairs

‡OEM parts only

‡ In-depth investigation capabilities and engineering expertise delivering

maximum product reliability

‡Continuous product reliability improvementsand chronic unit program management

‡Worldwide optimized supply chain

‡Direct access to Thales Field Service teams

‡Large inventory of parts

Thales Avionics Inc.140 Centennial AvePISCATAWAY, NJ 08854USAPhone : (+1 732) 242.6300Fax : (+1 732) 242. 6399

Thales Avionics 105, avenue du Général EisenhowerBP 63647 31036 Toulouse Cedex 1 FRANCE Tel: +33 (0)5 61 19 65 00

France Customer Support CenterRue Marcel DassaultBP 14086101 Chatellerault Cedex FRANCETel: +33 (0)5 49 02 10 00Fax: +33 (0)5 49 02 10 90

Thales AerospaceAsia Pte Ltd.21 Changi North RiseSINGAPORE 498788Tel: +65 6424 7100Fax: +65 6424 7101

Thales AerospaceBeijing Co Ltd.The 3rd Floor, No. 1 Building, No. 20, Tianzhu Road,Area A, Beijing Tianzhu Airport Economic Development Zone,Shunyi District, Beijing,People's Republic of China 101312Tel: (86) 10 - 80489492Fax: (86) 10 - 80486894

AOG AMERICASOEMServices c/o Thales

140 Centennial AvePiscataway, NJ 08854, USAPhone: (+1 732) 242 6363Fax: (+1 732) 242 6393

E-mail: aog.us@oemservices.aero

AOG EUROPE, MIDDLE EAST & AFRICAOEMServices c/o Thales

17, rue des Guyards Bat 721 - zone des Guyards91200 Athis-Mons, FRANCEPhone: (+33 1) 72 02 23 23Fax: (+33 1) 49 75 45 74

E-mail: aog@oemservices.aero

AOG ASIA-PACIFICOEMServices c/o

Thales Aerospace Pte Ltd21 Changi North RiseSingapore 498788

Phone: (+65) 6542 2055Fax: (+65) 6542 3055

E-mail: aog.asia@oemservices.aero

© Thales 2014 - This document and any data included are the property of Thales. They cannot be reproduced, disclosed or used without the company's prior written approval – Ref.: Avionics Services Worldwide– 09/2014 – Photos: ©THALES - Photopointcom - A. Fargnier - A. Frespuech - M. Guerra - P. Loubet - IStockPhoto. Thales also thanks the employees who took part in the photo features. • Thales has decided toprint on eco-friendly papers – its fibers come from forests that are managed sustainably from an environmental, social and economic point of view. Design and production: O Communication.

COMMERCIAL AND TECHNICAL HOTLINE : TEL: +(33) 1 49 75 45 73

marketing.asw@fr.thalesgroup.com • https://www1.online.thalesgroup.com/home/en/

Around the worldand through a well-established network of Service Centres,

Thales provides you with local points of contact available 24/7