AUTOMOTIVE REAL ESTATE SERVICES

Unmatched marketknowledge

Solutions to save time and money

Add value to client portfolio

Fully integrated services

We understand

AUTOMOTIVE SERVICES and REAL ESTATE

“Our mission is plain and simple. Deliver services that save MONEY,save TIME and add VALUE for our clients.” - Johnny Harris, President and CEO

WHO WE ARE

Dealership Program

National Platform

Automotive Services

Lincoln Harris Corporate Services Group (CSG) is a collective product of Dallas-based Lincoln

Property Company (LPC), and Charlotte-based The Harris Group. We are part of the vast

resources of LPC—one of the largest, most respected and diversified real estate services

firm in the U.S. We employ more than 4,500 professionals with an established presence in

over 100 markets, in 32 states and in Europe. LPC currently manages more than 150 million

square feet of commercial property and has developed assets in excess of $12 billion.

LINCOLN HARRIS CSG - AUTOMOTIVE REAL ESTATE SERVICES

OUR CORE VALUES

Client Focus

Integrity

Service & Technology

Quality

Enthusiasm

Training & Education

Teamwork & Diversity

Citizenship

G E O G R A P H I C C O V E R A G E

NATIONAL PRESENCE—LOCAL CAPABILITIES

Lincoln Harris CSG clients benefit from a comprehensive and consistent analysis process for each market location, with only one point of contact working in their best interest. Clients typically have specific requirements for their offices covering a wide array of issues. Lincoln Harris CSG understands these criteria, and works towards developing strategic solutions to provide short-term benefits, and meet long-term goals.

The most important consideration is to develop a relationship with the client so as to provide a consistent quality of service in any market, where they will receive the same level of quality and attention. When looking to expand into a different area of the country, Lincoln Harris CSG offers a complete analysis of the desired market, selecting the best-in-class, local group to educate us on the local market. We look for opportunities to bring best-in-class solutions right to you, no matter the geographic reach.

40 MSF in CSG portfolio

2,500+ transactions per year

Offices in 21 states Local capabilities

Regional officesLocal offices

Dealership Program

Automotive Services

NATIONAL PLATFORMWho We Are

Dealership Program

Who We Are

AUTOMOTIVE SERVICES

National Platform

AUTOMOTIVE DEALERSHIP REAL ESTATE INITIATIVE

Lincoln Harris CSG has developed a facility solutions platform that fits seamlessly into dealership operations.

AUTOMOTIVE FACILITY SOLUTIONS PLATFORM

Maintains Ownership’s Brand Consistency Across Their Portfolio

The Lincoln Harris CSG platform provides a national help desk

allowing dealerships a single phone number for

all work requests.

Work requests are documented and

dispatched to prequalified vendors for quicker

response; saving time and money.

Data is analyzed to identify trends and

reduce capital outlay.

Leverages Facility’s Purchasing Power

Mitigates Operational Risks

Allows Dealership Staff to Focus on Revenue Generating Activity

We promote real estate as integral to overall dealership success by controlling expense drivers

Dealership R&M Costs

Provides consistent and uniform performance standards

Cleaning 44%

Landscaping 16%

Shop Equipment

6%

Other (Misc)23%

HVAC11%

We establish response parameters to reduce customer and employee impact by addressing common problem types:

Doors & Locks

Electrical

General Building

HVAC

Lighting

Plumbing

Preventive Maintenance

Shop Equipment

Automotive Services

Who We Are

National Platform

DEALERSHIP PROGRAM

PHASE 1: DEALERSHIP TRANSITION

Our Centralized Facility Management Program fits seamlessly into dealership operations.

Site Visits to all Dealerships- Meetings with Vendors

- Interviews with General Managers

- Inspect Sites and provide Initial Assessments. Each delership is given a thorough 255 point inspection covering 27 categories. Every dealership is tracked and reported regularly and measured for progress.

Implement New Technology- Archibus: Dealership Work Order System

- AvidXchange: Paperless Accounting System

Vendor Management- Contracts

- COI’s

Create a Detailed Chart of Accounts

2.69

2.84 2.872.90

2.94

2.852.92 2.93

2.892.80

2.54

2.832.91

2.852.78

2.53

2.72

2.92 2.94

2.40Store1

Store2

Store3

Store4

Store5

Store6

Store7

Store8

Store9

Store10

Store11

Store12

Store13

Store14

Store15

Store16

Store17

Store18

Store19

Site Condition ScoresGood

Fair

Average

Poor

16 12 8 9 3 9 0 1 8 6 17 14 1 4 938

13 6 4

40

136 6 5

1620 7 5

23

58

1219 22

33

37

205 6

Store1

Store2

Store3

Store4

Store5

Store6

Store7

Store8

Store9

Store10

Store11

Store12

Store13

Store14

Store15

Store16

Store17

Store18

Store19

Inspection DeviationsPOOR‐Immediate Action Required FAIR‐Needs Attention

Dealership Inspection Dashboard

PHASE 2: DATA COLLECTION AND ANALYSIS

Work Order ReportingAll work activity is tracked and reported based on client specific criteria. The most common tracking categories are: Open, In Process, Completed and Preventative Maintenance. Work orders can be tracked by individual stores or categories of manufacturer. Corresponding spend related to each category of work order is reported.

Work Order Dashboard

All outside vendors and service levels are standardized by implementing the following controls:

Standard Service Contract Document

PHASE 3: INTRODUCE STANDARDS AND CONSOLIDATE VENDOR BASE

Uniform Insurance Levels and COI’s

Uniform RFP Process

Standard Service Scopes

Standard Inspection Standards

Standard Work Order Response Times

4725 Piedmont Row Drive Suite 800Charlotte NC 28210

tel 704 714 7600

A PROMISE OF VALUE

With unmatched market knowledge and extensive experience in all aspects of commercial real estate, we

deliver comprehensive solutions that save MONEY, save TIME and add VALUE for our clients.

YOUR STRATEGIC PARTNER