AutoCompaigner V2 User's Guide

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AUTOCAMPAIGNER

User’s Guide

MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.MATRIX TELECOM PVT. LTD.

Corporate Office: Factory:

394-GIDC, Makarpura, 39-GIDC, Waghodia-391 760

Vadodara-390 010, India Dist. Vadodara, India

Phone: +91 265 2630555 Phone: +91 2668 263172/73

Fax: 2636598 Fax: 262631

E-mail: [email protected] E-mail: [email protected]

URL: www.matrixtelesol.com

Version 2

October 2004



Documentation Information

This is a general documentation and it covers many models with

different specifications. A particular product may not support allthe features and facilities described in the documentation.

Matrix Telecom reserves the right to revise information in this

publication for any reason without prior notice. Information in this

documentation may change from time to time. Matrix Telecom

makes no warranties with respect to this documentation and

disclaims any implied warranties. While every precaution has been

taken in preparation of this manual, Matrix Telecom assumes noresponsibility for errors or omissions. Neither is any liability

assumed for damages resulting from the use of the information

contained herein.

Matrix Telecom reserves the right without prior notice to make

changes in design or components of the equipment as engineering

and manufacturing may warrant.

Neither Matrix Telecom nor its affiliates shall be liable to the

purchaser of this product or third parties for damages, losses, costs

or expenses incurred by purchaser or third parties as a result of:

accident, misuse or abuse of this product or unauthorized

modifications, repairs or alterations to this product or failure to

strictly comply with Matrix Telecom’s operating and maintenance

instructions.

All rights reserved. No part of this manual may be copied or

reproduced in any form or by any means without the prior written

consent of Matrix Telecom.



Matrix

AutoCampaigner User’s Guide 3

Contents

Section 1: Introduction

Welcome ................................................................................. 7 Packing List ...........................................................................9

Introducing the System ........................................................ 10

Installing the System ............................................................ 12

Operation of System ............................................................16

Getting Started ....................................................................18

Section 2: Features and FacilitiesCommunication Port ...........................................................23

Customer Information .........................................................27

Default Configuration .........................................................34

Interfacing the AutoCampaigner with a PBX ..................... 35

Message Delivery ................................................................. 37

Port Parameters .................................................................. 43

Programming the System ..................................................... 46 Report Generation ............................................................... 48

Restart the System ...............................................................54

System Parameters ..............................................................55

System Security (Passwords) ...............................................59

Voice Message Recording .....................................................61

Section 3: Appendices

Appendix A: Technical Specification ................................... 67

Appendix B: System Commands ..........................................68

Notes and Programming Register ......................................72



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Welcome

Thanks for purchasing a Matrix product.

We want you to get the maximum performance from our product.

If you run into technical difficulties, we are here to help. But

please consult this user’s guide first.

If you still can’t find the answer, gather all the information or

questions that apply to your problem and, with the product close to

you, call your dealer. Matrix dealers are trained and ready to give

you the support you need to get the most from your Matrix product. In fact, most problems reported are minor and can be

easily solved over the phone.

In addition, technical consultation is available from Matrix

engineers every business day. We are always ready to give advice

on application requirements or specific information on installation

and operation of our products.

The User’s Guide is divided in following sections:


Section 2: Features and Facilities


We suggest the first time users to read this User’s Guide in the

following sequence.• Section 1

• Section 2 (in the given below hierarchy)

• Programming the System 46

• Port Parameters 43

• Customer Information 27

• Message Delivery 37

• Voice Message Recording 61



Matrix

AutoCampaigner User’s Guide8

• Report Generation 48

We have provided a couple of pages named ‘Notes’ for

making note of customer’s requirement and ‘Programming Register’ for registering the programming changes datewise.

These could be used for future reference.



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Packing List

The ideal sales package for AutoCampaigner contains:

Sr. No. Accessories Qty.01 AutoCampaigner 1

02 AutoCampaigner User's Guide 1

03 Fuse 2.5 A 1

04 Fuse 3.15 A 1

05 Battery Cable 1

06 Screw Grip 2

07 Screw M7/30 208 Warranty Card 3

09 Support Card 1

10 Telephone Message Pad 1

11 Comminucation Cable 1

Please note sure that these components are present. In case of short supply or damage detection, please contact the source from

where you have purchased the system.

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Introducing the System

Matrix AutoCampaigner is a stand alone, telephone based

message delivery system that can be used for delivery of pre-recorded message to telephone (Land-line, Mobile, CDMA) users.

It dials out the telephone numbers one by one and plays the voice

message stored in the system. The system is capable of interfacing

4 telephone lines and supports dialing and delivery of messages on

all the four lines simultaneously.

The AutoCampaigner offers following features:

AutoCampaigner Features:

• Voice Message Recording

• Transferring telephones numbers from PC to the

AutoCampaigner

• Transferring the telephone numbers from telephone to the

AutoCampaigner.

• Dialing out telephone numbers and delivering messages.



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• Multiple messages delivery.

• Progress reports

Applications of Auto Campaigner:• Election campaigns

• Airlines for information to passengers on flight

• Clubs for arranging meetings

• Call Centres for giving information

• Railways for delayed train information

• Offices for Tele-Marketing

• Reminders (Insurance Cos., Auto Dealers etc.)

• Voice Greetings on Special Occasions• Message in case of emergency

• Schools for calling all residences

• Departmental Stores for special schemes

Benefits of AutoCampaigner:

• Stand-alone system, single-box solution

• Wall-mountable

• Reliable. No moving Parts

• Long retention of messages

• Can be interfaced with the PBX

Benefits to the System Engineer:

• Needs no specialized training.

• Provides the System Engineer a very easy interface to configure

and install the system.

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AutoCampaigner Mechanical Drawing

All dimensions are in mm.

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next number in the list.

9. The scheduled mode and automatic mode of dialing out numbers

requires no manual interference.

10.The AutoCampaigner can be stopped by issuing the STOPcommand at the prompt.

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Getting Started

After strictly following the safety instructions and installing the

AutoCampaigner, The system now ready to be switched ON.Switch ON the system. The system takes about 2-3 seconds to

reset.

• Observe the reset cycle on the front panel of the system. In all

there are 6 LED’s on the front panel.

LED Lable Indication

P1-P4 The relevant port status

ON Power supply statusTZ Data communication status

Reset Cycle

Time Response

At Power ON All the LED's glow together

After 1 sec. All the LED's except 'ON' turn OFF

After 1 sec. LED's P1-P4 glow together

After 500 ms. LED's P1-P4 turn OFF

Following table shows the summary of the LED indications in thenormal mode

LED

StatusON P1 P2 P3 P4 TZ

ONAutoCampaigner

ON

Port 1 is

active

Port 2 is

active

Port 3 is

active

Port 4 is

active--

OFFAutoCampaigner

OFF

Port 1 is

inactive

Port 2 is

inactive

Port 3 is

inactive

Port 4 is

inactive--

Blinking(as per the

cadence of

the r ing on

the port)

When a

call lands

on P1

When a

call lands

on P2

When a

call lands

on P3

When a

call lands

on P4

Blinking

(1 sec

ON/OFF)

-- -- -- -- --

Data

communication

between P C and

system

(Upload/Download)



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Testing the installation of the AutoCampaigner 1. Call the AutoCampaigner 2. You get the dial tone. Enter the programming Password (SE

Password).

3. You get the programming tone.4. Default the system configuration.5. Set the date/time.6. Record the test messages at least for 2 ports.7. Create and UPLOAD at least 2 lists of numbers via the

telephone and PC.8. Set the dialing mode for the list (for test purpose manual and

automatic would be preferable and assign the ports to dialoutnumbers.

9. Give START command from the PC to refresh the list.10.Initiate the manual dialing.11.After some time stop the manual dialing.12.Wait for the automatic mode list to be dialed out.13.Download the progress reports of both the lists to check the call

status of both the lists.

Please refer to ‘Appendix B: System Commands’ for the requiredcommands.

Programming the AutoCampaigner Once the basic testing of the AutoCampaigner is made programthe system as per your requirements.

The preferable order to be followed.1. Port Parameters2. Record Messages (Refer ‘Voice Message Recording’)3. Upload the Lists (Refer ‘Customer Information’)

4. Assign the ports (Refer ‘Message Delivery’)5. Set the dialing mode (Refer ‘Port Parameters’)

Relevant Topics:1. Installing the System 122. Programming the System 463. System Security(Passwords) 59

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Section 2: Features and Facilities



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Communication Port

What’s this?

• The AutoCampaigner has a communication port (DB-9connector), which is used to download the progress reports on to

the computer.

• The communication port uses RS-232C protocol.

• Pin details of the communication port:

.oNniP sliateD

1 +V

2 DXR

3 DXT

4 CN

5 DNG

6 +V

7 CN

8 CN9 CN

Communication Port

• The Communication port parameters are fixed and not

programmable. These are Baud Rate=2400 bps, Data bits=8,

Start bit=1, Stop bit=1, Parity bit=0 and Flow control=none.

• On issuing the download command via the computer or

telephone the progress reports are downloaded to the computer.

How to use it?

• To communicate with the computer, install communication

software like ProComm, Bitcomm, Xtalk, Mirror, etc. However

if you have Windows 95 or Windows NT then its in-built

software viz. HyperTerminal can be used. For details, please



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Relevant Topic:

1. Report Generation 48

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Give filename with path OR Browse to store in

your desired folder. In the desired folder create a

text file. To do so right click , Point on New, Point

to new text document and click on it, give a file

name say <prog. as on xx.xx.xx>. Now type the

same fil

You get a Dialog Box viz. Capture Text.

Click on Start button of the window Now the communication port is ready to

receive the data from the EPABX

Click on File, Click on Properties, Click on

Settings and Change Emulation option to VT100

and click OK

You again get the Dialog Box having

Options like File, Edit, View, Call,

Transfer, etc.

Now enter the programming mode in the

AutoCampaigner and give required

upload/download commands

You get the desired reports on the screen

After getting the reports on the computer, Click on

Transfer, Point to Capture text, Point to Stopand Click on Stop. Click on File, Point Exit and

Click.

All the data has been received by thecomputer and is stored in the given filename.

Computer asks a question, Do you want to

disconnect?Click on Yes

Computer asks a question, Do you want to save

this session?

Click on Yes. You come back to the desk

top menu.

To print the file, open that file again in word pad or

note pad. Give the print command.

You get the print out. Keep it with you for

reference.



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Customer Information

What’s this?

• The AutoCampaigner can store maximum of 8000 telephonenumbers.

• Each number can be of maximum 16 digits in length.

• The AutoCampaigner organizes its data in 4 lists.

• Each of the list can house 2000 numbers.

• A port is assigned to the list. All the numbers of the list are

dialed out on this port and the same message is played to them.

This is very useful in delivering customized messages to a set of

people.• More than one or all ports can be assigned to one list. In this

case the calls are made in rotation method from the ports.

• If more than one list of numbers have to receive the same

message then the same port can be assigned to the different

lists.

How to program?

The telephone numbers can be programmed in the list in two ways:

• Telephone

• Computer

Using Telephone

Use the following command to program the telephone numbers into

a list:

258-List-Telephone Number Where,

List is 0 to 3

Telephone number is a maximum of 16 digits. If the length of the

telephone number is less than 16 digits terminate it with #*.



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Special digit ‘#3’ can be part of the telephone number. Please refer

‘Interfacing the AutoCampaigner with a PBX’ for more details.

Example:Program a number string 0265234567 in list 0.

Solution:

258-0-0265234567#*

Using Computer

1. The numbers to be uploaded to the system are first keyed into

a text file and saved with a relevant name on the Computer. Thefile containing the numbers should adhere to the following

constraints.

• It should consist numbers (0-9) and the valid special digit (#3

only).

• The end of file must be always marked with $.

• Every number should be separated by <↵>.

2. Open the HyperTerminal. (Start→ Programs → Accessories



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4. Select COM1 in the connect using list box. Click on ‘OK’.

5. In the COM1 Properties dialog box set Bits per seconds = 2400,Data bits = 8, Parity = None, Stop bits = 1 and Flow Control =

None. Click on ‘OK’.



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6. The HyperTerminal window opens.

7. Type ‘UPLOAD0’ <↵>. The command is not echoed on thescreen but in response ‘OK’ is echoed in the HyperTerminalwindow.

Here the file is uploaded to list0. Type ‘UPLOAD1’ or ‘UPLOAD2’ or ‘UPLOAD3’ to upload the file to therelevant list.



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8. Click on ‘Transfer’ option in the menu bar. Click on ‘Send TextFile’ from the drop down menu.

9. In the response window select the file (previously created withthe telephone numbers) and click on ‘Open’.

10. The file is successfully uploaded.



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Important Points:• If a number input in the file(.txt) contains a special digit ‘,’, the

AutoCampaigner interprets it as a pause digit and waits for time= Pause Timer before dialing out the number string that follows.

• When UPLOAD/258 command is issued, the current call iscompleted (message delivery) but further dialing out of numbersis abandoned.

• After every UPLOAD command, START<↵ ↵ ↵ ↵ ↵ > has to beissued from the PC to override the old list.

Relevant Topic:1. Report Generation 48

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Default Configuration

What’s this?

Every system comes with pre-defined set of variables like systemtimers, port parameters, extension parameters, system timings, etc.

These pre-defined settings are called default settings. The default

value of each programmable parameter is mentioned in the

respective section.

When to use it?

Many times it happens that due to some programming error, the

system goes haywire and you are unable to analyse the problem.During such situation, it is advisable to load default values in the

AutoCampaigner.

How to use it?

Use following command to load default values in the

AutoCampaigner:

233-Reverse SE Password (Programming Password)

Important Points:

• On issuing this command, the system restarts.

• All on-going communication will stop.

• All the programmed parameters are set to default value.

• The recorded messages are retained.

The SE password becomes 1234. The SE can enter the SE modeand reprogram the complete system. Please note that this remedy

must be used only as last resort.

Relevant Topic:

1. System Security (Passwords) 59

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Interfacing the AutoCampaigner with a PBX

What’s this?

The AutoCampaigner can be interfaced with any PBX.

The ports of the AutoCampaigner should be connected to the

extension port of the PBX using a single pair telephone cable.

In the above figure, all the four ports of the AutoCampaigner are

interfaced with the PBX.

How it works?

The AutoCampaigner is connected on extension of the PBX.

To dial out the number from the AutoCampaigner the station

connected to the AutoCampaigner has to go off hook, wait for the

dial tone, dial the trunk access code (grab the trunk), wait for the

dial tone of the trunk and then dial out the number. That is the

AutoCampaigner has to wait (pause) for some time before dialingout the number from the list.

A pause can be generated by a inserting a “#3” in the telephone

number, when it is uploaded via the computer or “,” in the

telephone number when it is uploaded via the telephone.

A pause timer is required to be programmed to generate the pause

time for the system before dialing out the numbers.



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How to program?

Use the following command to program the pause timer:

214-Pause Timer

Where,Pause Timer is from 1 to 9 secs.

By default, Pause Timer is 2 seconds.

Example:

Program the pause timer as 4 secs.

214-4

Now when dialing out the numbers, if the AutoCampaigner finds anumber string #30265234567, it waits for 4 seconds before dialing

out the string 0265234567.

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Example:

Consider an example of Election Campaigning. A message can be

recorded for all the ports and message delivery time can be set for

07:00 PM to 09:00 PM i.e. 19:00 to 21:00. (Just to ensure all are back from work). Even if the message is 4 minutes in length and

including other overheads like (time between 2 consecutive calls

pause timer), one message delivery takes a maximum of 5 minutes.

That means 12 calls/port/hour. In two hours a total of 24 calls/port.

That is 96 calls across all the four ports in 21 hours. So a list of

1000 can be covered in 11 days.

Use the following command to program the Start time and Endtime for a list:

252-List-Start Time-End Time

Where,

List is from 0 to 3

Start Time is from 00:00 to 23:59

End Time is from 00:00 to 23:59

By default, the start time and end time are 00:00.

While programming, care to be taken to program the End time

greater than the Start time.

Scheduled Mode

This is useful when timebased delivery of messages is required i.e.

there is a need for the AutoCampaigner to dial out numbers and

deliver messages depending on the day (Monday, Tuesday,Wednesday Etc.) and the time of the dialing. A day can be divided

in three timezones viz. Morning, Afternoon and Evening hours.

Each day of the week can be programmed for different Morning

hours, Afternoon Hours and Evening Hours. Such a schedule for a

week is called a timetable. Thus, a timetable is a schedule of three

timezones, for every day of the week. AutoCampaigner

accommodates 4 timetables.



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Use the following command to program the Morning hours for a

day in a timetable:

253-Time Table-Day-Start Time-End Time

Where,Time Table is from 0 to 3

Day is from 1 to 7 (Sunday is 1……. and Saturday is 7)



By default, Start Time and End Time are 00:00.

Use the following command to program the Afternoon hours for a

day in a timetable:254-Time Table-Day-Start Time-End Time

Where,

Time Table is from 0 to 3





Use the following command to program the Evening hours for a

day in a timetable:

255-Time Table-Day-Start Time-End Time

Where,



Start Time is from 00:00 to 23:59End Time is from 00:00 to 23:59


Once the timetables are made, the relevant timetables must be

assigned to the list

Use following command to assign a timetable to a list:

256-List-Time Table



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Where,

List is from 0 to 3


This command is applicable to the lists for which the dialing mode

is Scheduled.

This dialing mode finds key application in Telemarketing.

Assume that a company decides to telemarket a promotional

scheme for a new product in the city. The telephone numbers of

the city residents is keyed into the four lists. The Company decides

to use the Morning hours (9.00 to 12.30) and Evening hours (4.30

to 8.00) for marketing. The timetable can be created by programming the Morning and Evening hours for each day. The

Time table can be assigned to the lists. The system will

automatically start making the calls and give out the recorded

message to the called person following the programmed timetable.

Regularly the progress reports of the lists can be downloaded to

check the number of successful, pending and failed calls i.e. call

status. Once the existing lists are successfully completed new lists

can be uploaded to cover up more people of the city.

Please note that there is no requirement for the timezones to

converted 4 hour span of the day.

Port Assignment

After programming the dialing mode and dependent parameters for

the lists, it is important to assign ports to the list. The numbers of

the list will be dialed out from the assigned ports. One, many or allthe ports can be assigned to a list.

Use following command to assign the ports to the list:

257-List-P1-P2-P3-P4

Where,

List is from 0 to 3

P1, P2, P3, P4 can be



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Value Meaning

0 Port not assigned

1 Port assigned

When assigning a port to a list, please ensure that the port is

enabled. Even if a disabled port is assigned to the list the system

accepts the command but is unable to dial out the numbers. This

can lead to the list not being dialed out. If two ports are assigned to

the list and the first one is disabled then the numbers are dialed out

from the second port.

Example:Assume list 0 is uploaded successfully. Assign automatic dialing

mode to the list. Program the Start time as (07:00 AM). Program

the End time to stop dialing as (11:00 AM). Assign port 1 and port

3 to the list for dialing out numbers.

1. 250-0-1 (Assigning Mode)

2. 252-0-0700-1100 (Assign start time and end time for the list)

3. 257-0-1-0-1-0

Relevant Topics:

1. Operation of System 16

2. Customer Information 27

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• If the maturity delay timer is large, short matured calls may go

undetected.

• The system starts the timer once a station enters speech mode.

Use following command to program the call maturity type:

203-Port-Maturity Type

Where,

Port is from 0 to 3

Maturity Type Me aning

0 CPD

1 Delay

Important Point:

• Port which is being programmed has to be enabled.

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Programming the System

What’s this?

Programming the AutoCampaigner is done at the System Engineer level (SE mode). All the commands are allowed from this mode.

This mode is password protected to that no unauthorized person

can misuse the features and facilities.

PSTN

AutoCampaigner

P1

P2

P3

P4

Tools use for programming

• Telephone Instrument: The AutoCampaigner can be completely

programmed by the telephone instrument. The SE can start and

stop outdialing numbers, program the variables, restart the

system, generate reports and upload the telephone numbers into

the AutoCampaigner via the telephone.

• Computer: The AutoCampaigner can be programmed throughthe computer also. The outdialing of numbers can be controlled

(START and STOP), the AutoCampaigner can be restarted and

telephone number (lists) can be successfully downloaded and

uploaded to the AutoCampaigner through the telephone.



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How to use it?

1. System Engineer calls the AutoCampaigner.

2. System Engineer gets the dial tone.

3. The SE inputs the password.4. If the password is correct the System Engineer gets the

programming tone else error tone.

5. The SE inputs the commands as per requirements.

6. Every valid command input by the SE is responded with a

confirmation tone.

7. Every invalid command is responded with a error tone.

Important Points:• The dial tone remains for 15 seconds and the caller is expected

to input the SE password within that time. Else, the caller gets

an error tone (for 3 seconds). After this the caller again gets the

dial tone. This repeats for 3 times afterwhich the call is

disconnected.

• After receiving the programming tone (which remains for 15

seconds) the caller has to input the valid command. If no digit is

dialed the system gives an error tone (for 3 secs). The caller

again gets programming tone. This repeats for 3 times

afterwhich the call is disconnected.

• At any instance of time, dialing ‘0’ disconnects the call (exit

from programming mode).

Relevant Topic:

1. System Security(Passwords) 59

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Report Generation

What’s this?

• The AutoCampaigner stores the status of each number in thelist.

• Every number is marked as either

• Pending (Not dialed)

• Successful (Dialed and message delivered)

• Fail (Dialed out but message not delivered because the

number was found busy or no reply)

• Various Reports can be generated from these stored details.

These are helpful for analysis.• Separate reports can be generated for pending calls, successful

calls or failed calls.

• Reports can be generated for individual list i.e. reports of only

the pending numbers of list1 can be generated or report of only

failed numbers of list2 can be generated or report of pending

number of all the lists can be generated.

• The report generation can be initiated from the telephone or Computer.

• All the reports are diverted to the Computer.

• The report generation is also known as Downloading Data from

AutoCampaigner to Computer.

How to program?

From Telephone

Use the following command to download the reports of various list:311-List-Flag

Where,

List is from 0 to 3.



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Flag Meaning

0 All

1 Pending

2 Fail (Busy or No Reply)3 Successful

To generate the report of all the lists issue the command 311-

*-Flag

Example:Generate the report of failed numbers from list 4311-2-3

From Computer

Please enter the command at the prompt as per the requirement.DOWNLOADB <↵> To download tried and found busy/no reply nos. from all the lists

DOWNLOAD0B <↵> To download tried and found busy/no reply nos. from 1st list

DOWNLOAD1B <↵> To download tried and found busy/no reply nos. from 2nd list

DOWNLOAD2B <↵> To download tried and found busy/no reply nos. from 3rd list

DOWNLOAD3B <↵> To download tried and found busy/no reply nos. from 4th list

DOWNLOADS <↵

> To download successfully dialled numbers from all the listsDOWNLOAD0S <↵> To download successfully dialled numbers from 1st list

DOWNLOAD1S <↵> To download successfully dialled numbers from 2nd list

DOWNLOAD2S <↵> To download successfully dialled numbers from 3rd list

DOWNLOAD3S <↵> To download successfully dialled numbers from 4th list

DOWNLOADP <↵> To download pending (not tried) numbers from all the lists

DOWNLOAD0P <↵> To download pending (not tried) numbers from 1st list

DOWNLOAD1P <↵> To download pending (not tried) numbers from 2nd list

DOWNLOAD2P <↵> To download pending (not tried) numbers from 3rd list

DOWNLOAD3P <↵> To download pending (not tried) numbers from 4th list

DOWNLOADA <↵> To download all the numbers from all the lists

DOWNLOAD0A <↵> To download all the numbers from 1st list

DOWNLOAD1A <↵> To download all the numbers from 2nd list

DOWNLOAD2A <↵> To download all the numbers from 3rd list

DOWNLOAD3A <↵> To download all the numbers from 4th list

SUMMARY <↵>Gives the statistics of free spaces, pending numbers,

successfully dialled numbers, failed numbers for all the lists



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Important Points:• Commands are not case sensitive.• When an invalid command is received, the system responds

with ‘ERROR’.

• Successfully executed commands respond with ‘OK’.• Each command must be terminated by a <↵>.• Report generation can be aborted by pressing the ‘ESC’ Key.• DOWNLOAD/311 command do not terminate the normal

operation of dialing out numbers.• “DOWNLOAD COMPLETED” string will be printed at the

end of all the reports.• The SUMMARY command can issued from the PC.

Relevant Topics:1. Customer Information 272. Communication Port 23

On issuing DOWNLOAD A ↵ or 311-*-0 the following report isgenerated.



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LIST FREE PEND SUCS FAIL

0 1985 0010 0003 0002

1 1980 0013 0002 0005

2 1980 0010 0006 0004

3 1980 0008 0002 0010

On issuing SUMMARY ↵ at the prompt the following report isgenerated.

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Restart the System

What’s this?

The AutoCampaigner supports a command from the SE mode torestart the system. This command gives same effect as switching

off the system and switching it on again.

How to use it?

Use following command to restart the system:

232-Programmimg Password

The system can be restarted from the Computer also.Please type RESET<↵> at the prompt.

Important Points:

• This command does not alter any programming parameters.

However, all active calls will be disconnected and the ports in

use will be released.

• If the system Restart is initiated via the computer, the responseis ‘OK’ if the command is error free and the response is

‘ERROR’ if the command is errorneous (misplaced).

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System Parameters

What’s this?

System Parameters include:• Real Time Clock

• System Timers

• Retry Count

Real Time Clock (RTC)

The AutoCampaigner is equipped with built in Real Time Clock

(RTC) circuit. This circuit is to be set once with current date, day

and time values. It then updates itself regularly to keep track of the parameters. However, please note that the RTC circuit can drift

over a long period. Hence it is recommended to check and reset

RTC values at least once every month to correct this drift.

How to program?

Use following command to set the date parameters:

221-Date-Month-Year Where,

Date = 01 to 31 (leading zero must in case of single digit date)

Month = 01 to 12 (leading zero must in case of single digit month)

Year = Year in four digits( i.e 2004,1999 etc.)

Use following command to set day of the week:

222-Day

Where,Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1 2 3 4 5 6 7

Use following command to set time:223-Hours-MinutesWhere,Hours = Hours in 24-format in two digits from 00 to 23 (leading



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to zero. Retry count is a programmable value. Every time

AutoCampaigner redials the busy/no reply number the retry count

value is reduced by one.

Use the following command to program the retry count:

242-Retry Count

Where,

Retry Count is from 1 to 9

By default, retry count is 3.

If the retry count is 3, and the response to a busy/no reply number

is retry then the AutoCampaigner tries the number 3 times(maximum) before dialing out the next number.

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System Security (Passwords)

What’s this?

The programming of AutoCampaigner is secured at SystemEngineer level. This level is protected by programming/SE

password.

System Engineer Password

• This password is the only password of the system and should

be kept by the System Engineer. SE password is required to

login the System Engineer mode of the system to program the

system.• SE password is a 4-digits password. It cannot have either less

than or more than 4 digits. Digits 0-9 are valid.

• SE password should not be kept default.

How to program?

Use following command to change SE password:

231-New SE password New SE password is a number string of 4-digits.

By default, password is 1234

Forgot your SE password?

• It is very important to remember the SE password. Without this

password, it is not possible to enter in to programing mode and

change the settings. It is advisable to make a note of this

password at a safe place.• However, if the System Engineer (SE) password is lost, then it

can be set to its default value. Following steps describe the

procedure:

• Switch off the system.

• Locate a mini jumper J12 on the card.

• Put the jumper in A-B Position

• Switch on the system.



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• Wait for 15 seconds.

• Switch off the system.

• Restore the jumper in its original position (BC) and switch on

the system.• The SE password gets default to 1234.

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Use the following command to select the voice module type:

411-VM Type

Where,

Value VM Type0 240 Sec.

1 480 Sec.

By default, the VM type is 0.

The VM type is chosen is applicable to all the 4 ports of the

AutoCampaigner.

Recording a Message

Use the following command to record a message:

412-Port Num-Message Num-<<Start Recording>>

Where,

Port Num is from 0 to 3

Message Num is 0.

To record a common message for all the ports:

412-*-0 <Start Recording>

Playing back a Message

Use the following command to playback a recorded message:

413-Port Num-Message Num

Where,

Port Num is 0 to 3Message Num is 0

Important Points:

• All the ports (except the one being used) should remain idle

while recording messages, else the messages would not be

recorded. No calls are answered when the system records

messages.



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• The Auxiliary jack is audio input port and no electrical signal of

higher value then the specified limit should be applied to this

jack. This may result in permanent damage to the system.

Matrix warranty does not cover damages due to improper use.• If signal voltage increases beyond 2V (peak-to-peak) then the

speech quality may deteriorate.

• If the DC bias increases beyond 10V then it will damage the

Auxiliary music jack. For technical specification of Audio port

marked ‘AUX’. Please refer ‘Technical Specifications’.

• If the message length is less than 4 minutes, terminate the

message by pressing any digit during recording.

• The message playback can be terminated by pressing any digit.• System will not accept the 412 and 413 commands during

uploading the list (after START command has been issued and

till the overriding of the list is complete).

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Appendix A: Technical Specification

Ports 4

Voice Modules 4Message Length 4 minutes max.

Dialing TypePulse and DTMF

(programmable)

Audio Input Port 1

Data Port RS232C for PC Interface

Telephone Numbers

8000 max.-Reminders

(Insurance Cos., Auto

Dealers etc.)

Power Supply 90-265V AC, 47-63Hz

Power Consumption 10W

Dimensions (wxhxd) 23x22x7cm

Weight 2 Kg.

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Appendix B: System Commands

To enable/disable port 201-Port-0/1

To program the dialing type for a

port202-Port-Dial Type

To program the maturity type for

the port203-Port-Maturity Type

To program the delay timer 211-Timer

To program the port idle timer 212-Timer

To program the RBT wait timer 213-Timer To program the pause timer 214-Timer

To program system date 221-DD-MM-YYYY

To program the day of the week 222-Day

To program system time 223-HH-MM

Change the programming

password231-New Password

To restart the system 232-SE Password To Load default configuration 233-Reverse SE Password

To program the response type of

the system to a busy number 241-Flag

To program the retry count 242-Retry Count

To set a dialing mode for the list 250-List-Mode

To initate/terminate the number

dialing from a list(manual mode) 251-List-Flag

To program the start time and end

time for automatic dialing of

numbers from the list

252-List-Start Time-End

Time

To program the morning hours in

a time table for a day

253-Time Table-Day-Start

Time-End Time



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To program the afternoon hours in a

time table for a day

254-Time Table-Day-

Start Time-End Time

To program the evening hours in atime table for a day

255-Time Table-Day- Start Time-End Time

To assign a time table to a list 256-List-Time Table

To assign ports to a list 257-List-P1-P2-P3-P4

To program a telephone number into

a list(via telephone)

258-List-Telephone

Number

Download the progress report of the

outdialed numbers 311-List-Flag

To select the recording source 410-Recording Source

To program the Voice Module Type 411-Voice Module Type

To Record a message for a port412-Port-Message

Number

To play back the recorded message 413-Port-Message Number

To restart the system RESET< ↵ ↵↵ ↵ >

To upload numbers to list 1 UPLOAD0 < ↵ ↵↵ ↵ >




To download tried and found busy

numbers from all the lists to the PC DOWNLOADB < ↵ ↵↵ ↵ >


numbers from 1st list to the PC DOWNLOAD0B < ↵ ↵↵ ↵ >


numbers from 2nd list to the PC DOWNLOAD1B < ↵ ↵↵ ↵ >



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To download all the numbers from

3rd list to the PC DOWNLOAD2A <↵ ↵↵ ↵ >

To download all the numbers from

4th list to the PC DOWNLOAD3A <↵ ↵↵ ↵ >

To start the normal dialing out of

numbers from all the ports START < ↵ ↵↵ ↵ >

To stop dialing out numbers from

all the ports. STOP < ↵ ↵↵ ↵ >

Gives the number of free spaces,

pending number, successfully dialled

numbers, failed numbers for all the

lists

SUMMARY < ↵ ↵↵ ↵ >

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Notes and Programming Register



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ster o f C

h a n g

e s

Programming Register

S.N. Date Major Programming Changes made

AutoCompaigner V2 User's Guide

Documents

Transcript of AutoCompaigner V2 User's Guide