Australian Mortgage Innovation Summit 2016

Thursday 18th and Friday 19th February, 2016

The Grand Ballroom, Four Seasons, Sydney

www.australianmortgageinnovationsummit.com.au

#AMIS2016

Igniting innovation for the mortgage market of today, and tomorrow - Regulation, technology, distribution and customer service For more information please contact James Harradine

[email protected] +61 29146 5967 This agenda is subject to change

Event Partners

Gold Partner

Silver Partners

Bronze Partners

Media Partner

Supporting organisation

mailto:[email protected]

REGISTER NOW! www.australianmortgageinnovationsummit.com.au Email: [email protected] Phone: 1300 526 206

PROGRAM

08:30-09:00

DAY ONE

Registration

08:30-09:00 Arrival tea and coffee

09:00-09.05 Welcome

SESSION ONE: THE THEN, THE NOW, THE FUTURE

Chaired By Andrew Stabback, Chief Executive Officer, AB+F

09:05-10.00 Economists Panel:

What is the state of the housing market?

What are the economic drivers behind housing and pricing?

Update and outcomes of Basel IV

Forecast of the housing market for the next five years

Moderator; Andrew Stabback, CEO, AB+F

With;

Tim Lawless, Research Director, CoreLogic RP Data

Shane Oliver, Chief Economist, AMP Capital

Michael Witts, Treasurer, ING Direct

10.00-10:30 Innovation in a high pressure environment Innovation vs ROE

Maximising the customer relationship

Efficiency in customer service and engagement

Best practice from around the globe

Alan Shields, Managing Director – Advisory, RFi Group

10:30-11:05

Keynote speaker – non-bank igniting pressure on the mortgage market What is innovation?

Innovation trends in financial services (including mortgages)

The impact of digital disruption

A non-bank perspective on mortgage innovation (including funding innovation)

Patrick Tuttle, CEO, Pepper

11:05-11:35 MORNING TEA

SESSION TWO: REPERCUSSIONS OF REGULATION

11:35-12:15 Regulation and innovation in mortgage lending

ASIC’s continued focus on key regulatory protections

The FSI and implications for consumers and lenders

Innovation - realising the benefits and mitigating the risks

Peter Kell, Deputy Chairman, ASIC

12:15-13.00 PANEL: How are both innovation and regulation driving competition?

Where is the main mortgage innovation coming from?

How significant is competition growth?

What are the effects on the consumer?

Moderator; Siobhan Hayden, CEO, MFAA

With;

Meg Bonighton, General Manager, Home Lending, NAB

Brad Gravell, General Manager, Home Loans & Pricing, ANZ

Nathan McMullen, Head of Home Ownership, Westpac

13.00-14.00 LUNCH

ABOUT RFi GROUP AND OUR EVENTS

RFi Group is a global

intelligence and media

provider focusing

exclusively on financial

services. We specialise in

data and information

gathering, customer based

insight generation and

business decision support

for the world’s leading

financial service providers.

With offices in Toronto,

Washington, London, Hong

Kong, Singapore and

Sydney, RFi Group

provides clients with

tailored advice and

independent intelligence

relevant to their specific

markets.

With a core focus on

delivering insightful,

valuable and actionable

research within the banking

sector both locally and

internationally, RFi Group’s

offering covers retail, SME,

corporate, investment and

private banking.

RFi Group produces 60 key

events throughout the year.

Our aim is to produce

quality interactive forums

with insightful and relevant

debate. We utilise our

market insight to produce

high-quality industry

gatherings that provide

attendees with both topical

and thought provoking

sessions.

Our events are aimed at

senior level industry

leaders and we secure both

national and internationally

recognised speakers

http://www.australianmortgageinnovationsummit.com.au/



STREAM ONE: FUNDING AND RISK 14.00-16.00

14.00-14:40 PANEL: Managing risk pricing through data intelligence How has the data business become the main game?

Using different data sets to gain the most useful insights

When will genuine pricing for risk be realised in Australian mortgages? Moderator; David Dee, Managing Director – Benchmarking, RFi Group With; Steven Brown, Director – Consumer Risk Solutions, Dun & Bradstreet Nigel Butler, Banking & Finance Consultant, CoreLogicRP Data Angus Luffman, General Manager – Consumer Risk, Veda Mario Rehayem, Director of Sales & Distribution, Pepper

14:40-15:20 PANEL: The changing mortgage funding landscape

Levelling the playing field through regulation of capital

How can the nimble become more competitive?

Is there disruption coming to the Australian mortgage funding sector? Moderator; Andrew Stabback, CEO, AB+F With; Brett Halliwell, General Manager – Advantedge, NAB Mary Ploughman, Executive Director, Securitisation, Resimac Alex Sell, Chief Operating Officer, Australian Securitisation Forum

15.20-15.50 Regulation and technology: reducing risk? Using technology to respond to regulatory and policy changes whilst

maintaining transaction and portfolio (systemic) risk

Implementing data and analytic strategies that improve customer experience without additional risk

Impact of changing regulation on risk strategies Greg Dickason, Executive General Manager – Property Solutions and Partnerships, CoreLogic Craig MacKenzie, Executive General Manager - Banking & Finance, CoreLogic

STREAM TWO: SALES, MARKETING AND PRODUCT INNOVATION 14.00-16.00

14.00-14:30 Excellence in sales and marketing – how to grow the mortgage sector?

Who, where and when to target?

Understanding the buyer’s decision making process

Which channels to utilise for customer acquisition and retention?

Lisa Claes, Executive Director – Customer Delivery, ING Direct

14:30-15.15 PANEL: Differentiation in sales, marketing and product innovation

In today’s climate – how to keep ahead of the curve beyond price

What are consumer expectations?

How to really connect and attract customers through marketing?

Family Assisted/guarantor loans on the rise?

Using digital tools for differentiation

Moderator; Heidi Armstrong, General Manager – Small Business and Consumer Advocacy, Liberty Financial & Sky Business Presenter

With;

Mark Hewitt, General Manager – Sales and Operations, AFG

Patrick Nolan, Head of Home Loans, ME Bank

Andrew Toone, General Manager – Products, Bank of Queensland

Randal Williams, Senior Vice President and Chief Lending Officer, La Trobe Financial

15.15-15:45 How to use data to target different customer segments?

Creating different segment dimensions

Understanding triggers and segments

Building into a customer life cycle model Innovation in customer and market measurement

Stephen Nicholls, General Manager - Customer Strategic Analytics, Veda

15.45:16.15 AFTERNOON TEA




SESSION FOUR: FUTURE

16:15-17:00

PANEL: The future of housing affordability

Reaction to regulation

The battle of pricing – is there a housing affordability problem?

The tensions of supply and demand

How can data enhance the accuracy of pricing for housing

Moderator; Tim Lawless, Head of Research, CoreLogic RP Data

With;

Grant Harrod, CEO, LJ Hooker

Tyrone Hodge, Director of Valuation and Advisory, JLL & National President, API

Jenny Kam, Director and Financial Planner, Soloman’s Ark

17.00

17.00-19.00

19.00-19.30

19.30-23.00

Closing Remarks

NETWORKING DRINKS Grain Bar, Four Seasons

AUSTRALIAN LENDING AWARDS PRE-DINNER DRINKS Grand Ballroom Foyer, Four Seasons AUSTRALIAN LENDING AWARDS DINNER Grand Ballroom, Four Seasons

ABOUT RFI GROUP’s AUSTRALIAN MORTGAGE COUNCIL (AMC)

The Australian Mortgage

Council (AMC) is a

comprehensive research

programme that provides a

complete primary-research

based picture of the

Australian Mortgage

Market. The AMC uniquely

examines the market from

all four key components-

borrowers, originators,

distributors and

macroeconomics.

The council is designed to

assist all types of lenders

in understanding key

issues across borrower

sentiment, refinancing

opportunities,

channel preferences,

mortgage satisfaction &

advocacy and product

development. 2000

consumers with a

mortgage are surveyed in

March, June, Sept and

December each year.

The council speaks

annually to brokers and

first home buyers, and

covers owner occupied,

investors and refinancers.

The Australian Mortgage

Council was established in

2007 and has 9 years of

trended data available.




PROGRAM

DAY TWO

09.00-09.30 Arrival tea and coffee

09.00-09.30 Welcome

SESSION ONE: THE DIGITAL MORTGAGE

Chaired By Andrew Stabback, Chief Executive Officer, AB+F

09:30-10.10 International keynote: Mortgage innovation in the residential market

How is peer-to-peer lending impacting the mortgage space?

The best business model for customer Service, speed and service

How big of a threat is disruption to the traditional mortgage lender?

John Goodall, CEO and Founder, Landbay UK

10:10-11.00

PANEL: Understanding the correct metrics to make the ‘digital mortgage’

Is collaboration the key to success?

What are the impacts for both institution and customer?

What lengths of efficiency are we capable of reaching by utilising technology correctly?

Reaching the best outcome within a strict compliance framework

Moderator; Alan Shields, Managing Director – Advisory, RFi Group

With;

Mike Cameron, Chief Operating Officer, PEXA

Lisa Claes, Executive Director – Customer Delivery, ING Direct

David Maher, CEO, LeadPoint

Sean Simmons, Head of ZipID (part of Veda Group)

11.00-11.30 MORNING TEA

SESSION TWO: CUSTOMER EXPERIENCE

11:30-12.00 Why not all CX programs are created equal Understand why CX management matters

Gain valuable insights into how to obtain executive support for your CX program

Determine how your CX program compares to industry best practice

Utilise practical CX improvement tips to generate quick wins using your own CX insights

David Blakers, Managing Director, MaritzCX

12.00-13.00 PANEL: How can digital tailor the customer experience? Maintaining and enhancing the customer relationship online

The benefits/disadvantages of online only

The future of mortgages: What does an entirely digital mortgage look like?


With;

John Arnott, Executive Director, Customer, ING Direct

Sue Coulter, General Manager – Business Transformation & Technology, CUA

Vaughan Dixon, Managing Director, Decision Intellect

Samantha Hellen, Head of Strategy & Service Quality, Home Ownership, Westpac

Jeremy Hubbard, Head of Digital & Technology, UBank

13.00-13.45 LUNCH




SESSION THREE: THIRD PARTY DISTRIBUTION AND MORTGAGE MANAGEMENT

13.45-14.30 PANEL: The significance of branding in acquiring new customers

White labelling: is it on the rise or decreasing? What economic factors are determining this?

How significant is branding to customer acquisition and how can white labelling enhance/damage this?

What are the effects on margin?

The balance of branding, features and price

What alternative methods are there in third party distribution? Moderator; Andrew Stabback, CEO, AB+F With; Emma Dupont-Brown, General Manager - Product, Mortgage Choice Brett Halliwell, General Manager – Advantedge, NAB Mark Haron, Company Director, Connective Matt Lawler, CEO, Yellow Brick Road

14.30-15.15 PANEL: The broking channel and new business models

How do you view the broker relationship

How are the opportunities in cross-sell affected by the broker channel?

Why would you stop using brokers?

Disruptors and new business models

What is the customer channel of the future?


With;

Otto Dargan, Managing Director, Home Loan Experts

Steve James, Chief Executive Officer, Teachers Mutual Bank

Miki Lee, Founder and Managing Director, Flongle Andy Rigg, General Manager – Sales, Credit Union Australia

15.15-16.00 Closing Keynote: The state of the housing market

A politician’s view on regulation

How will the housing market change in 2016/7?

Zoning Laws: What will be the significant changes in supply and demand

Is there more of a level playing field?

Gladys Berejiklian MP, The Treasurer of NSW and Minister of Industrial Relations

16.00 Closing Remarks

16.05-16.30 Networking Afternoon Tea



Australian Mortgage Innovation Summit 2016

Law

Transcript of Australian Mortgage Innovation Summit 2016