Arum Systems Ltd, Westpoint, 4 Redheughs Rigg, Edinburgh, EH12 9DQ Telephone 08703831980 E-mail Sales@arum.co.uk Web www.arum.co.uk

Arum DataEye

Key Performance Information – as it happens

Wherever, Whenever, Whatever

Arum Systems Limited

Where we have worked

In here put a map of EuropeWith arrows emerging from EdinburghAnd pointing at where we have worked e.gPoland, Czech Repub, England, Ireland,Germany,ItalyRussia, Scotland, Wales,Ukraine,Spain

Now engaged in requests from Far East

Common M.I. Issues today

Collections Pressures Today

Time is Money – Especially in Collections

Weekly reports tell you what you should have done a week ago !

Monthly reports tell you what you should have done a month ago !

Whilst most telephony systems show performance on line there is no alignment with the collection application and you have to be there to see it.

If you could drive just 1 more kept promise to pay per agent per hour the business benefit for 20 agents is:

1 X €150 X 8 hours X 5 days X 52 weeks X 20 agents = €6.2m p.a.

10 minutes under performance per hour for 20 agents can result in efficiency losses calculated as follows:

10 X 8 hours X 5 days X 52 weeks X 20 agents / 60 minutes = 6,900 man hours or 4 F.T.E

If Operational Managers had up to the minute M.I. on multiple applications they could monitor efficiency and improve operational effectiveness

Arum DataEye – M.I. now

A dashboard with data from your collection system, call centre etc

Updates in near real time of YOUR specific KPI’s

The ability to drill down for detailed analysis including “stepping back in time”

Auto text and e-mail alert capability built on YOUR specific alert conditions

SMS/e-mail alert to owner to fix any underperformance NOW

ExecView

As a Head you may want to look at:

Work done on work queues compared to workload

Calls made compare to Calls required

Inbound call levels and service levels

Promise to pay achieved

Collection accounts cured

Recovery rates and amounts

Site to Site comparison

But then again you may not, the choice is yours

CollectView

ExecView example

CollectView example

My Payments My Peers My DealsMonth and Hour to date Month and Hour to date Month and Hour to date

My % Conversions My Card Payments My Idle HoursMonth and Hour to date MTD

My Idle Time

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Target Actual Now !

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John George Paul Ringo Mary Joan Mike Me

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Actual Target

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Card Pyts Target"

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My Idle Hours

Your View

Potential Example

Sack Marco !

Benefit Areas

Realising the benefits - Income

Realising the benefits - Efficiency

How we do it

Three Dimensional data stored in the Data Point Registry

Assist in capturing your Key Performance indicators

Data mapping from your existing systems to accomplish KPI

Data Harvested from your systems to your specifications

DiDoPhase3.lnk

Typical steps and timelines

KPI Business Requirements analysis 2 weeks

KPI Walkthrough Workshop 0.5 Days

KPI Business Requirement amendments 2 weeks

Initial Data Mapping / Harvester analysis 2 weeks

Data Mapping / Harvester Workshop 0.5 Days

Data Mapping / Harvester analysis documented 2 weeks

Installation of Arum DataEye 3 Days

Configuration / Testing of Arum DataEye 3 weeks