Arteria DealerConnect Advantage: Power of your SAP ERP

Extended to your Distribution Network

July 2014

Agenda

Introduction to Arteria

Business Needs

Solution Overview

Customer Case Studies

Arteria Technologies

Introduction

• Arteria is a 7 year old organization and is located at the International Tech Park, Bangalore.

• The management team comprises of former employees of SAP Labs India with several years of development, implementation and consulting experience.

• Arteria is exclusively focused on developing products and solution extensions on SAP technology platform, helping customers leverage the potential of Cloud (HANA Platform), Mobility (Sybase/SMP), BI (Business Objects) & On-Premise (NetWeaver) components.

• Our products have been implemented at industry leaders and we have a rich experience in executing projects at >100 customers in multiple verticals.

Quality Certifications

• All SAP projects have ISO 9001:2008 certification.

• All SAP projects have ISO 27001:2005 certification.

• SEI CMMI DEV 1.2 Level 3 Certified.

• SAP AQM Program Member.

Partnership with SAP

• SAP PartnerEdge Application Development Partner.

• SAP Co-Innovation Labs (COIL) partner

• SAP Services Partner.

• SAP Channel Partner (VAR).

Arteria Innovation Journey

Source: Gartner, Inc., Cool Vendors in the SAP

Ecosystem, 2013, Authors: Derek Prior | Thomas

Otter | Gilbert van der Heiden | Sunil Padmanabh |

Christian Hestermann, 18 April 2013

“

We consider our inclusion in the Cool Vendor report by Gartner, a confirmation of our

mission to enable customers to leverage the power of enterprise systems using mobility

and portal technologies, thereby improving business performance.

We continue to innovate with our product roadmap; the upcoming launch of cloud version

of our products will further enhance our market position. Our strength is our capabilities to

build solutions with quick ROI and help customers extend their SAP ERP processes to

business partners and employees, while staying invested on the SAP technology platform.

Sriram Kanuri,

CEO – Arteria Technologies

PartnerPortalAdvantage is SAP

Certified

Founder Member @ SAP Co-Innovation

Labs, Bangalore

Launch of Apps and Solution developed at Co-Innovation Labs

Arteria apps featured at the launch of SAP

EcoHub and SAP Store

Arteria’s co-innovation journey on enterprise mobility is

published

Invited to HANA Cloud Platform Early Adoption Program

Awards & Recognitions

• SAP Pinnacle Awards 2014: Application Development Partner of the Year

• Open Text Partner of the year 2014 & SAP Competence Select partner

• Best SAP NetWeaver Process Integration Partner in APJ

• CIO Choice Award 2014 for “Secondary Sales” product portfolio

• SAP ACE Award for Public Services for “Best Run in Procurement” at Airports Authority of India

• SAP APJ Regional Partner Excellence Award 2014 for Software Innovation

• SAP ACE Award 2013 with Luminous Power Technologies for using SAP Solutions in an

Innovative Way

• Mobility Recognition Award from SAP India

Customer Recognition and Validation

Continuous Innovation with SAP and Customers

Successful Partnerships

Arteria’s Product and Services

Portfolio

Stockist/

Distributor

Manual processes for

supplier & Sub

contractor

collaboration.

Stockist/

Distributor

Stockist/

Distributor

Typical business process automation covering supply chain &

distribution network

C&F

C&F

Manufacturing

Operations

CO Warehouse

C&F

Supplier

Internal Operations are

integrated & configured in

SAP ERP

Z transactions for

C&F to update

material movement

Manual interactions

with the distributors

for orders, dispatches

and outstanding.

Limited integration

to SAP ERP from

remote depots

Sub-Contractor

Delayed Workflow

approvals as

executives on the move

SAP

Regional sales team

usually has no access

to SAP ERP

No SAP system access

to field force to check

order status, inventory &

outstanding's

“Excel” based

secondary sales

capture & analysis

Need: Integrated solutions to bridge the disconnect

SAP ERP is implemented & stable for internal operations. The need is to extend the

power of ERP for end-to-end integrated business processes.

Dealers

Real-time collaborative

Portal for suppliers & sub-

contractors for integrated

procure-to-pay process.

Allow suppliers visibility

into Schedule s. PO, GR,

QM & payment data.

Visibility into order status,

inventory and outstanding

for the field force

Monitor distributor

performance, improve

collections and achieve

own sales target

Offline solution that can

integrate to SAP ERP

processes from remote

location.

Goods Receipt, Issue &

Invoicing for near real-time

inventory visibility and

replenishment.

Real-time, Web based and

cost effective access to

SAP ERP.

Secondary Sales and

Inventory visibility for

accurate demand planning

and promotions.

Stockists and DepotsField forceSupply chain

Arteria Products

Business Networks

• SupplierPortal Advantage

• CFA Advantage

• DealerConnect Advantage

• SecondarySales Advantage

Mobility

• mApprove Advantage

• mSalesForceAutomation Advantage

• mSecondarySales Advantage

• mDepot Advantage

• mInspection Advantage

• mPlantMaintenance Advantage

Business Analytics

•Dashboards Advantage“

During the course of the project and the interactions held with your team members, we

have found your team to be extremely professional and willing to take that extra effort for

understanding the customer requirement and even challenging us when our thought

process might have been unclear.

Arteria Products

Business Networks Mobility Analytics

Arteria Productized Services and Expert Consulting

Analytics & Reporting

• BW on HANA

• BI & Analytics Implementation

OpenText Extensions for SAP

• Extended Content Management (xECM)

• Portal Content Management (PCM)

• Data Archiving & Document Access

• Vendor Invoice Management (VIM)

Rapid Deployment Solutions

• Arteria RDS for Analytics

• Arteria RDS for Mobility

• Implementing standard SAP RDS

Cloud

• HANA Cloud Platform

• HANA Cloud Integration

• SAP Mobile Platform Cloud Edition

Business Process Management

• SAP NetWeaver Process Orchestration & PI

• Financial Services Network / Bank Connectivity

User Productivity

• Screen Personas

• Fiori

• SAP NetWeaver Gateway & Mobile Platform

• SAP NetWeaver Portal

“

SAP congratulates Arteria

Technologies for excelling in

their partnership with SAP

and winning the Best SAP

NetWeaver Process

Integration Partner Award.

Arteria has extended the

value of SAP NetWeaver to

our customers and has

empowered them with tools

and methodologies for

achieving business

excellence.

We look forward to working

together further to continue to

drive co-innovation and

provide further value for our

customer base.

- SVP and CTO, SAP APJ

Arteria ILM Practice for OpenText Extensions

Data & Document Archiving

• >20+ Implementations for ERP, BW and CRM

• Integrating document / unstructured content for master data management and

business processes (order-to-cash, procure-to-pay, hire-to-retire)

• Industry specific document processes for Life Sciences and Process Industries

Content Management

• Implementations for xECM (Life Sciences) and PCM (Consumer Goods

Manufacturer)

Vendor Invoice Management

• Shared Services Scenario

• Integrated into Arteria SupplierPortal Advantage

As part of our service strategy to help Dr.Reddy’s manage and optimize their datagrowth, OpenText Archiving was a keycomponent because it ensured regulatorycompliance, SAP data consistency and zerodown time

Arteria AMS Services

Incidence Management

Rele

ase M

an

ag

em

en

tCh

an

ge M

an

ag

em

en

t

Problem Management

Application Management

Support

Functional Support

• Monitoring

• R/3 Modules

• NDP (APO, CRM, SRM, SCM)

• Configuration

• Unit Testing, Integration testing

and Regression testing

• Documentation

• Training

Basis

• Monitoring

• Client Management

• System Tuning

• New Version installation

• New Client Creation

• Transportation

Management

• Patch Applications

Security &

Authorization

• Global roles

• Managing User profiles

• Business Roles

• Creating New Users

Archiving

• Set-up Archival Strategy

• Interface to 3rd party

Archival system

• Restore proceduresData Management

• Assist Master data uploads

DBA & OS

• Database Installation

• Preventive Maintenance

• Tuning

• Os installation

• System backups

Help Desk

• Centralized Helpdesk

• Level 1 Support

• Knowledge Repository

Development support

• ABAP

• BW

• EDI/EAI

• Portal

Arteria Customers

Automotive

(OEM and Auto

Components)

Consumer

Products and

Retail

Cement & Mill

Industries

Arteria Customers

Discrete

Manufacturing

Process

Industries

Financial

Services

Life Sciences

Diversified

Groups

Key Productized Services and Expert Consulting Implementations

• Leader in ILM for SAP-OpenText Data Archiving & Document Access, Vendor Invoice Management

and Portal Content Management

• >20+ implementations in various verticals

Process

Orchestration

• Large scale integration projects with SAP and non-SAP systems including EDI scenarios with large

retailers like Walmart

• Development & consulting partner for Bank Business Networks with 100+ implementations

• Transformation projects that help customers leverage their SAP technology investment with Arteria

products, industry knowledge and design approach

• Agro – Use of Mobility to enable procurement process in villages

• Media – SAP ERP Integrated Ad-sales booking agency portal

• Cement – Process automation for order, dispatch and batching in RMC

• Auto Industry focused packaged offering for Analytics

• Large media house implementation with BW, BO and HANA

AMS Models and Implementations

• Arteria Product Support & Enhancement for >40 customers (business hours support)

• Integration to SAP Support Channel

• Outsourced SAP and non-SAP AMS with a dedicated team, hotline and leased line to customer

data center

• 24*7 technical support and business hours for applications

• Technical monitoring for key SAP instances like Portal, Data Warehouse, and Mobility servers

• Ad-hoc BASIS services for performance tuning, upgrades and support packs.

• Ticket based expert consulting / projects / enhancements

• SAP Rollouts, technical enhancements, custom development projects

Applications

Key Greenfield SAP Implementations

SAP ERP implementation & support for Bhilwara Milk Union covering FI, CO, MM, Milk Procurement,

SD and Integration with Production Planning

SAP SRM Public Sector Procurement implementation & support at Airports Authority of India for 170

locations. The implementation was adjudged as “Best Run in Procurement” as part of SAP ACE Awards

for Public Services.

SAP ERP & Warehouse Management Implementation at Maharashtra State Warehousing Corporation.

The scope covers FI, CO, MM, HR, WM, Enterprise Portal, & Business Intelligence modules

SAP Loans, Collaterals, Treasury and SAP HR implementation at PTC Financial Services

SAP ERP Implementation at The Corps of EME, Indian Army. The scope covers plant maintenance

(PM) and human resources (HR) modules at New Delhi location.

Business Needs & Arteria-SAP

Co-Innovation Solutions for

Distribution Network

Business Problems

Distribution Network Disconnect

• Work Duplication & Error Prone Orders due to Manual entry

• Dealers not having visibility to your finished good inventory

and order shipment status

• Dealers do not have the latest and accurate information to sell

and service the company’s products

• Time lag in new product launches

• No information on the secondary sales data to get real insight

Manual Processes

• Dealers don’t have friendly ways to track their invoice list,

sales returns and account statement

• Organizations spend large amount of time in manual

transactions to update and gather information from the

dealer

• Organizations are forced to invest resources in a dealer

support centre

• Lack of automation and systems to track new opportunities

and create more business for all

DealerConnect Advantage: Solution Overview

Arteria DealerConnect Advantage

• Real-time and secure web based portal for dealers for order

entry

• Delivering targeted information, marketing data and tools for

dealers

• Orders, Inventory, Service functions to lower Organization’s

support cost

• Dealer self-service, alerts and notifications

Technology

• SAP NetWeaver Portal and WebDynPro

• Compatible with SAP ERP (Any version) or SAP R/3

• Extendable to Adobe Forms

• Enhancements supported via use of BADIs to plug-in own

rules and retrieval logic.

DealerConnect Advantage: Features

SALES

• Maintain Quotations.

• Create Sales Request

• Track Sales Request

• Create Sales Order

• View Open Orders pending for delivery

• Track Order Status

• Document Flow (Order > Delivery > Invoice)

• Print Order

• View Shipment details & Tracking Number

(link to carrier website)

• Product Pricing with scales

• View Inventory (ATP, Consignment and

Spare Parts)

FINANCE

• Invoice wise outstanding

• Document Flow (Invoice > Delivery >

Order)

• View Invoice Status for open and cleared

items

• Print Invoices

• View and Print Statement of Accounts

with transactions during a period

• View Credit Limit

MARKETING

• Upload Brochures and Collateral

• Flash Offers & Promotions

RETURNS

• Create Returns Order

• Track RMA Status

• Track Credit Note

SERVICE

• Create Service Notification

• Track Service Notification

• View Document Flow (Service

Order > Delivery > Invoice)

DealerConnect Advantage: Features

COMMON FEATURES

• Role based secure access

• Dealer Registration

• Real-time alerts and notifications Create workflows

and assign tasks

• Chat / Messenger

• Dealer message board, news and document sharing

• Visibility control for fields

• Print, Sort, Filter on lists

• Excel download

• Online Help and FAQ

• Drill down and Intuitive navigation

• Update own data

• Corporate Branding

DEALER ADMIN

• User administration

• Partner Assignment - Assign Users to Customer

Contact Person IDs

• Easy to use Content Management and Authoring for

news, flash, FAQ, help and upload of common

documents.

• Portal Usage Reports

• Trouble shooting supplier issues.

DEALER SUPPORT VIEW

• Internal users can view dealer portal for multiple

customers based on the mapping stored in SAP

ERP.

Customer Case Studies

Case Study: 3rd Largest Producer of Curtains and Upholsteries

Description

Portal for sales & marketing team, domestic and foreign dealers

to perform operations and view information from SAP ERP 6.0.

Existing Challenges

• No visibility on order processing cycle.

• Manual processes for capturing sample requests, approval and

tracking.

• Email based process to release orders.

Achievements

• Easy order entry.

• Real-time information on shipments.

• Marketing team has complete control on order processing and

approvals.

Case Study: Fastest Growing Mobile Handset Manufacturer in India

Description

Partner Portal to help capture and disseminate information to a

pan India network of ~700 distributors.

Existing Challenges

• No secondary sales data from distributors.

• Dispatch and Shipment tracking is manual.

• Statutory IMEI assignment process was not available.

Achievements

• Rapid go-live within 10 weeks.

• Distributor has visibility on annual turnover, handsets sold

and ROI.

• Effective support system for capturing the overall inventory

flow

Case Study: One of the Largest Audio Equipment Manufacturers in

the World

Description

Portal for 3000 customers and 100 sales representatives to

view and track orders, deliveries and invoices from SAP ERP

6.0.

Existing Challenges

• No visibility on Inventory status.

• Statement of Accounts for customer was a manual process

exchanged over mails.

• Open order tracking missing.

Achievements

• Single SAP NetWeaver platform for internal and external

world.

• Standard portal feature fitment resulted in a quick go-live

• Integrated dealer-customer mapping from SAP BW

Need

Challenges

• Lost orders – No inquiry tracking and approval

process

• Delayed order fulfilment – Missing inventory visibility

across plants and distributors

• Poor demand planning due to Excel based

secondary sales data capture and collation

• Manual visit planning and lead / activity tracking for

sales team

Deliver an SAP integrated platform

for supporting sales & distribution

processes across divisions

• A pioneer and a leading indigenous manufacturer of

electrical and related equipment in India.

• It caters to a spectrum of industries and the builders of

the nation’s infrastructure: power, refineries, steel,

cement, railways, machinery, construction and textiles

• Forbes Asia Best under a Billion Company Award in

2007.

Solution & Benefits

”

We wish to congratulate your team on the successful implementation

at Motor and Transformer Divisions.

We greatly appreciate the timely manner in which you undertook the

projects and delivered quality output. Your team’s dedication to

perfection has been a good motivation for us.

Vinod Gurnani, VP(IT)

Visit Calendar

Inquiries

Order Tracking

InventoryReturns

AR

Sec Sales

ERP

• Real-time and secure web based portal for

sales team, order processing and distributors

• Sales Team: Visit Calendar, Discount

Approvals

• Distributors: Order Approvals & Tracking,

View Manufacturer Inventory, Capture

Secondary Sales, Claims Tracking

Accurate

Quotation and Discount approvals (solution

now integrated seamlessly with SAP ERP

Variant Configuration and Pricing)

Higher

Profitability and Productivity of the Field

Force

Faster

Order Fulfillment Rate

Need

Objectives

• Real time view on secondary sales, collection & competitor

info: daily secondary sales data from the distribution

network to monitor inventory and dealer performance.

• Schemes Visibility to Field Force: Real-time visibility of

Promotions and Offers

• Improve Productivity: Automation of Sales reporting and

once source of truth

• Luminous Power Technologies (LPT), part of the

Schneider Electric conglomerate, is a leading

company with a differentiated portfolio of solutions

for packaged power, diversified generation,

electrical control & safety and energy optimisation.

• LPT has over 5000+ employees, 8 manufacturing

units, 28 sales offices and more than 55,000

channel partners

To increase and gain control of secondary

sales with a focus on rural markets

Solution

DealerConnect & SecondarySales Advantage

• Real-time secure web based portal solution

• Collaborative portal for distributors to connect with manufacturer’s

ERP for an integrated primary sales processes including order

processing, returns, credit management and claims tracking

• Arteria SecondarySales Advantage extends SAP ERP for

managing secondary sales master data, demand capture, pricing,

invoicing and inventory management.

• Mobile applications are for the manufacturer’s field force and

distributor’s feet-on-street (FOS) for route plan, warehouse stock

visibility, dealer performance and competitor data capture.

Technology

• SAP NetWeaver Portal

• SAP Mobile Platform & SAP NetWeaver Gateway

• Installed as an SAP ERP Add-On

• Enhancements supported via use of BADIs to plug-in own rules

and retrieval logic.

SAP ERP

Sales Order

Goods Receipt

RMA and Returns

Secondary Sales

Dealer Inventory

Claims

Competitor Stocks

Alerts Reports

ARTERIA DEALERCONNECT &

SECONDARYSALES

Benefits

“

Arteria's mSSA is critical for us in capturing

accurate and timely secondary sales

information & in helping us understand our

partners and consumers more closely.

The solution has been a key enabler for our

sales processes and provides us with a platform

and edge to serve our customers more

effectively.

Thank you Arteria team for accepting our

challenge and for a quick go-live with your

tremendous commitment and hard work to

ensure we were ready in time for our peak

season .

Chanderdeep Khanduja, CIO

IncreasedMarket Visibility

AccurateAnalysis of market trends including dealer stock

information and competitors products

ImprovedInventory visibility at dealer

BetterCommunication with field force and business partners

DealerConnect Advantage: Benefits Summary

A SAP NetWeaver based portal that provides a platform on top of your existing SAP ERP to collaborate real-time with

dealers/customers. The solution helps improve dealer productivity and customer satisfaction by reducing the time to exchange

accurate information with them. In addition, it also saves costs involved in managing a dedicated dealer support center.

Self Service Dealer/Customer Portal

• Real-time web based secure portal

• Improves dealer productivity

• Employees can focus on generating more business

Feature Rich

• Alerts and Notification

• Modules: Sales, Returns, Finance, Marketing

• Collaboration: News, Tasks and Chat

Lower TCO

• Single Platform: Runs on SAP NetWeaver

• Leverage existing SAP ERP implementation and extend it to your dealers.

• Easy to deploy with rapid go-live

Thank youArteria Technologies Pvt. Ltd.

Level 1, Innovator,

International Tech Park, Whitefield,

Bangalore – 560066

India.

Web: www.arteriatech.com

Email: sales@arteriatech.com

Phone: +91 80 4242 3800