Armchair advocates consultation opportunities 2013 updated final
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ARMCHAIR ADVOCATES: CONSULTATION PORTUNITIES FOR OLDER PEOPLE YEAR 2 2013
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Transcript of Armchair advocates consultation opportunities 2013 updated final
ARMCHAIR ADVOCATES:
CONSULTATION
PORTUNITIES FOR
OLDER PEOPLE
YEAR 2
2013
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What is Armchair Advocates? The Armchair Advocates programme is designed to support and encourage Black and minority ethnic people over 50 to develop
the skills and confidence to get more involved in the decisions that affect them. Run by brap, Armchair Advocates provides training
on online communication, how to voice opinions, social media, and a range of other skills. We’re also working with older people to
increase their involvement in consultations where and how they want.
As part of this programme, we’ve put together this guide which shows:
the nature of current consultation and engagement opportunities e.g. on line, questionnaire meeting etc.
how to contact organisations that are implementing their duty to enable public involvement through feedback or complaints
channels
Use this guide to streamline the search for; how, where and who to contact to share your views
find links to organisations websites
find telephone numbers
identify named persons / positions in organisations contact an organisation for a one-off engagement or to join a public
forum
About brap brap is a think fair tank, inspiring and leading change to make public, private and voluntary sector organisations fit for the needs of
a more diverse society. brap offers tailored, progressive and common sense approaches to equalities training, consultancy and
community engagement issues. For more information, visit us here: www.brap.org.uk.
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
NHS FOUNDATION TRUST
Health: ambulance service
free seminars
focus groups
surveys
standing or vote for election
Area: Birmingham – city wide
Tel: 01384 246 411 (ask for the ‘Membership and Governor Support Office’) e-mail: [email protected] website: www.birminghambeinvolved.org.uk/hostpage.aspx?ID=148
LAY ASSESSORS
Environment: street works taking place in Birmingham
complete regular performance monitoring forms
look at situations from the standpoint of a member of the public and form a common sense view
Area: Birmingham - city wide Who: Volunteers from all parts of the Community
If interested in becoming a lay assessor tel: 0121 675 0273 www.birmingham.gov.uk/layassessorscare
SEARCH TEAM
Care and Support For Adults Care and Support For Children, Health
1 Jan 2009
Ongoing open meetings three times
a year
Area: Birmingham - city wide Who: Anybody using community care services or interested in community care services
Tel: 0800 953 1002 or 0121 303 4044 For more information about community support services go to:
http://www.mycareinbirmingham.org.uk http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=110
DIRECT PAYMENTS USER FORUM
Care and Support For Adults Care and Support For Children, Health
1 Jan 2009
Ongoing open forum
Area: Birmingham - city wide Who: Anyone who receives a Direct Payment from Birmingham City Council to arrange their own support services
Tel: 0800 953 1002 or 0121 303 4044 http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=110
REFERENCE GROUP FOR ADULTS WITH
Health 1 Jan 2009
Ongoing bi-monthly meetings Area: Birmingham – city wide
0121 303 3316 or email: [email protected]
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
PHYSICAL DISABILITY AND SENSORY IMPAIRMENT FORUM
Who: Disabilities - adults with physical or sensory, service users. Volunteering opportunities
v.uk http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=110
TALK TO US - WE'RE MAKING IT PERSONAL
Adult social care services
our service user or carer forums
public meetings and consultations
surveys, by post or using online questionnaires
telephone surveys
working as a volunteer at one of the events around the city
Area: Birmingham – city wide Who: service user, a carer or someone who is planning on using our services
Customer Care and Citizen Involvement Team Email: [email protected] Website: http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=110
FORUM FOR PEOPLE WHO ARE DEAF OR WHO HAVE A HEARING IMPAIRMENT
Care & Support For Adults
1 Jun 2009
Ongoing
forum meets every three months
to give views and feedback about using Adults and Communities services, and make suggestions and take an active part in improving services
Area: Birmingham – city wide Who: adults who are deaf or have a hearing impairment
Shameela Chucha Tel: 0121 464 7467 e-mail: [email protected] website: http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=119 Bid Services (Birmingham Institute for the Deaf)
http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=110
Birmingham Staffordshire Hoard Gallery
Consultation with teachers, families and a representative range of
Sept 12 To
summer 14
Feedback will include focus groups and facilitated consultation meetings, meetings of the museum advisory groups, visitor
Richard Statham Tel: 0121 303 2782 E-mail: [email protected]
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
Birmingham audiences
questionnaires and surveys
NHS – HEART OF ENGLAND – GET INVOLVED
Health - services
volunteer
take part in a user group
get in touch
become a member
get some experience
get to know your governor
Volunteering Tel: (0121) 424 5640 Membership Tel: 0121 424 1218 Email: [email protected] Website: http://www.heartofengland.nhs.uk/templates/Page2____7788.aspx
NHS - THE ROYAL ORTHOPAEDIC HOSPITAL – GET INVOLVED
Health - services
volunteer
become a member
Tel: 0121 685 4000 E-mail: [email protected] address: Bristol Road South, Northfield, Birmingham B31 2AP website: http://www.roh.nhs.uk/get-involved
PATIENT ADVICE AND LIAISON SERVICE (PALS)
Health – services
report complaints
- Phone your local clinic, GP surgery, health centre or hospital and ask for details of the PALS - Phone NHS Direct on 0845 46 47 - Try the Office Directory on the PALS website
NHS FOUNDATION TRUSTS
Health – services
Members will be able to:
elect representatives to the Board of Governors;
stand for election to the Board of Governors;
put themselves forward for appointment as Chair of the Trust or non-executive directors on the Board of
Who: local residents, carers and staff
Depends local area, hospital Website: http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_4087726
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
Directors;
through the Board of Governors, receive information about the NHS Foundation Trust and be consulted on plans for future development of the Trust and its services
LOCAL INVOLVEMENT NETWORKS (LINKS)
spend a few minutes answering a survey
attend an occasional meeting on an issue that interests you
get involved in an online group
become an authorized representative who visits services to see how they are run
Depends local area, hospital Find you’re your nearby Link: http://www.nhs.uk/ServiceDirectories/Pages/ServiceSearchAdditional.aspx?ServiceType=LocalInvolvementNetworks
BIRMINGHAM UNIVERSITY HOSPITALS -PATIENT AND CARER COUNCIL
Health – services
the councils meet either monthly or every two months
attend the relevant council meeting as often as you can and join in the discussions
Carol Rawlings or Lorrain Bateman Website page about PALS, Foundation Trust and Links http://www.nhs.uk/NHSEngland/thenhs/about/Pages/getinvolved.aspx Tel: 0121 371 3974 Email: [email protected] Email: [email protected] Website: www.uhb.nhs.uk/patient-and-carer-councils.htm
POLICE CUSTODY VISITORS
Justice – Prison
pairs of trained custody visitors make random unannounced visits to custody units in their area
Custody visitors should be good listeners, non-judgemental and capable of making
Paul Norton Tel: 0121 626 5685 Email: [email protected]
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
after attending a one day initial training event you will be required to conduct a set of visits in your duty week every six weeks. Visits will last approximately two hours
unbiased observations Website: www.birminghambeinvolved.org.uk/hostpage.aspx?ID=149
BIRMINGHAM DISABILITY NETWORK (BDN)
Equality & Disabilities
forums
consultations
share information
Birmingham Disability Network C/O BDRC Bierton Road Yardley Birmingham B25 8PQ Tel: 0121 789 7365 www.birminghamdisability.org.uk/
Friends of Aston Hall and Park
Consultation with local residents and organisations about planned events/engagement with Hall and Park
July 2011 Ongoing
Regular (monthly/6 weekly) meetings of residents/ representatives of local organisations, engagement with our work
Rosie Barker Email: [email protected]
RESIDENT INVOLVEMENT
Housing
conference/event/ roadshow
Block champions
Constituency tenant group
Consultation register
District sheltered housing - liaison board
Email exchange
Equality and diversity
Who: as tenant, leaseholder or resident
Email: [email protected] Website: http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=162
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
service improvement
Group
Estate walkabouts
Focus groups
Housing liaison board meetings
Internet survey
Leaseholder groups
Letterbox editorial board
Mystery shopping
Postal survey
Repairs satisfaction survey
Resident associations
Telephone conferencing
Telephone survey
Tenant inspectors
Tenant management organisation
BIRMINGHAM MUSEUM AND ART GALLERY -COMMUNITY ACTION PANEL
Leisure, Arts, Culture & Tourism
1 Dec 2010
Ongoing
Consultative forum of 15 - 20 diverse local people which meets once a month at Birmingham Museum and Art Gallery
The group are consulted on different areas of the Museum and Art Gallery services.
Anna Tel: 0121 303 9415 Email: [email protected] Website: http://www.birminghambeinvolved.org.uk/hostpage.aspx?ID=177
LOCAL ACCESS FORUM (LAF)
Environment & transport
Meetings of the City of Birmingham Local Access Forum, of which members of the public are welcome to attend, take place regularly in
Mahoof Malik Tel: 0121 464 6846 Email: [email protected] Website: http://www.birminghambeinvolved.org.uk/hostpa
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
the Council House, Victoria Square
ge.aspx?ID=183
NHS -BIRMINGHAM AND SOLIHULL MENTAL HEALTH TRUST
Health – Services
Membership:
Help shape the future direction of our trust through consultation and other ways of feeding back your views
receiving regular copies of our Trust Talk magazine
representing Members on working groups
Elect existing members to become governors
Learn about volunteering and job opportunities within our trust
Be invited to attend member events and annual meetings
Enjoy exclusive access to a Members only area of the trust website containing the latest information and resources for members
Tel: 0121 301 0000 (Switchboard) e-mail: mailto:[email protected] Website: http://www.bsmhft.nhs.uk/about-us/get-involved/
BIRMINGHAM CARERS ASSOCIATION
Health – Social Services
As a member of BCA you will receive the following:
Newsletters and information about events
Invitations to Carers Forums where you can speak to the top people in Social Services and the
Who: A carer is someone who looks after a partner, a parent, a child, a relative, a friend or a neighbour and who does not get paid for caring.
Tel: 0121 675 8176 Email: [email protected] Address: 4th Floor, Louisa Ryland House, 44 Newhall Street, Birmingham B3 3PL Website: www.b-c-a.org.uk
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
NHS and influence future service plans
An AGM where you can have your say about BCA and vote in Executive Committee Elections
Have access to people who can get your concerns raised and sorted
They look after someone who has a long term illness, a disability, a mental health problem, a learning disability or is frail due to old age. Many people do not consider themselves a Carer.
CENTRO – TRANSFORMING PUBLIC TRANSPORT
Transport services
Transport Users' Forums: Members of the public can attend meetings of the Transport Users' Forum and can question representatives of the Integrated Transport Authority, Centro, transport operators and the District Council on transport related-matters in their town or city.
Consultations:
We will post any future consultations on the webpage so please check back at intervals. Alternatively you can be added to our consultation database
Democratic Services section Tel: 0121 214 7501 Address: Centro Centro House 16 Summer Lane Birmingham B19 3SD
http://www.centro.org.uk/bus/WMCTF.aspx
DISTRICT SHELTERED HOUSING LIAISON BOARDS (SHLBS)
Housing 1 Jan 2009
ongoing
The SHLBs meet to discuss and debate policies and procedures relating to the service.
Who: If you live in sheltered housing
- Speak to your support officer - the Services for Older People team Tel:
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
They meet regularly throughout the year - at least every six weeks.
0121 303 4135 Email: [email protected] To share views on services for older people write to: Support Services for Older People, PO BOX 15839, Queensway, Birmingham, B2 2RP.
http://www.birmingham.gov.uk/cs/Satellite?c=Page&childpagename=Housing%2FPageLayout&cid=1223286216593&pagename=BCC%2FCommon%2FWrapper%2FWrapper
ESTATE MANAGEMENT ESTATE WALKABOUTS AND ESTATE ASSESSMENTS
Housing
An estate walkabout is where housing staff and tenants come together on a joint inspection in the neighbourhood to identify areas that need repairing or improving. During estate assessments, which happen twice a year, the group does a walkabout and scores the standard of the local neighbourhood and its services. Walkabouts take place every four weeks.
Depending where you live: Erdington, Perry Barr and Sutton Coldfield 0121 303 7048 Ladywood 0121 303 0419 Hodge Hill 0121 303 7250 Yardley 0121 303 5054 Hall Green and Selly Oak 0121 303 8905 Northfield 0121 464 7297 Edgbaston 0121 303 9724 Website: www.birmingham.gov.uk/yourestate.
SOUTHSIDE NEIGHBOURHOOD
Crime
There are lots of ways that you can get involved:
Community meetings in your neighbourhood
Join a local Neighbourhood Watch scheme
Give information about crime anonymously to
Meetings: West Midlands Police Tel: 0345 113 5000 (ask to speak to your neighbourhood team) Neighbourhood Watch scheme www.neighbourhoodwatch.net
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NAME OF CONSULTATION
AREA OF FOCUS
BEGINS ENDS TYPE OF FEEDBACK
WANTED OTHER DETAILS WHO TO CONTACT
Crimestoppers (isn`t the police, but an independent charity working to fight crime)
Crimestoppers: Tel: 0800 555 111 www.crimestoppers-uk.org Website: http://www.west-midlands.police.uk/np/birminghamwestandcentral/nh.asp?ID=35
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brap | Lockside | 5 Scotland Street | Birmingham | B1 2RR Email: [email protected] | Telephone: 0121 237 3600 | Fax: 0121 236 7356
brap is a think fair tank, inspiring and leading change to make public, private and third sector organisations fit for the needs of a
more diverse society. brap offers tailored, progressive and common sense approaches to equality and human rights training,
consultancy and community engagement issues. Registered charity number 1115990
