Application Note Microsoft Lync Server 2010 Standard · PDF file• Basic Call...

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of 95 EDCS# 1036867 Rev # Initial Version

Application Note

Microsoft Lync Server 2010 Standard Edition (Remote Call Control) to Cisco Unified Presence 8.5(2) and Cisco Unified Communications Manager 8.5(1)

© 2011 Cisco Systems, Inc. All rights reserved.

Important notices, privacy statements, and trademarks of Cisco Systems, Inc. can be found on cisco.com of 95

June 27, 2011 - Initial Version

Table of ContentsTable of ContentsTable of ContentsTable of Contents

Introduction..............................................................................................................................................................................................................4 Network Topology....................................................................................................................................................................................................5 Limitations................................................................................................................................................................................................................6 System Components.................................................................................................................................................................................................7

Hardware Requirements......................................................................................................................................................................................7 Software Requirements........................................................................................................................................................................................7

Features....................................................................................................................................................................................................................8 Features Supported..............................................................................................................................................................................................8 Features Not Supported.......................................................................................................................................................................................8

Configuration............................................................................................................................................................................................................9 Microsoft Lync Server 2010 Standard Edition Configuration...........................................................................................................................10

Domain Name Server Configuration............................................................................................................................................................10 Forward Lookup Zone............................................................................................................................................................................10 Reverse Lookup Zone (Page 1 of 2).......................................................................................................................................................11 SRV records (Page 1 of 2)......................................................................................................................................................................13

Active Directory Configuration....................................................................................................................................................................15 User Configuration (Page 1 of 2)............................................................................................................................................................15

Lync Server 2010 Configuration..................................................................................................................................................................17 User Configuration (Page 1 of 4)............................................................................................................................................................17 Static Route Configuration.....................................................................................................................................................................21 Trusted Application Pool Configuration.................................................................................................................................................22 Trusted Application Configuration.........................................................................................................................................................23 Lync Server Listen Port Configuration...................................................................................................................................................24 Commit Lync Server Configuration........................................................................................................................................................25 Lync Server 2010 Site Topology Overview (Page 1 of 5) ......................................................................................................................26

Lync Server 2010 Users...............................................................................................................................................................................31 Lync Server/Client Address Book Updating................................................................................................................................................32 Microsoft Lync Client 2010 (Page 1 of 2)...................................................................................................................................................33 Microsoft Lync Client 2010 Phone Selection Configuration using CUP Lync RCC Plug-in (Page 1 of 3).................................................35

Cisco Unified Communications Manager Configuration..................................................................................................................................38 Cisco Unified Communications Manager Version.......................................................................................................................................38 Configuration to enable Cisco IP Phone for RCC........................................................................................................................................39

CTI Application User Configuration......................................................................................................................................................39 End User Configuration (Page 1 of 2)....................................................................................................................................................40 License Capabilities Assignment............................................................................................................................................................42 Cisco IP Phone Configuration (Page 1 of 5)...........................................................................................................................................43

Cisco UCM Voice Mail Configuration........................................................................................................................................................48 Cisco Voice Mail Ports (Page 1 of 2).....................................................................................................................................................48 Hunt List Configuration..........................................................................................................................................................................50 Line Group Configuration.......................................................................................................................................................................51 Hunt Pilot Configuration........................................................................................................................................................................52 MWI Configuration................................................................................................................................................................................53 Voice Mail Pilot Configuration..............................................................................................................................................................53 Voice Mail Profile Configuration...........................................................................................................................................................54 Voice Mail Profile Configuration on Cisco IP Phone DN......................................................................................................................55

Cisco UCM LDAP Configuration................................................................................................................................................................56 LDAP System Configuration..................................................................................................................................................................56 LDAP Directory Configuration...............................................................................................................................................................57 Cisco UCM Directory Sync Service.......................................................................................................................................................58

Meet-Me Number/Pattern Configuration.....................................................................................................................................................59 Meet-Me number Configuration.............................................................................................................................................................59 Conference Bride Configuration.............................................................................................................................................................60



Media Resource Group Configuration....................................................................................................................................................61 Media Resource Group List Configuration.............................................................................................................................................62 Meet-Me softkey template Configuration...............................................................................................................................................63 Conference Bridge Resources and Softkey Template Configuration on Cisco IP Phone.......................................................................64

Application Dial Rule Configuration...........................................................................................................................................................65 Hunt Pilot Number Configuration................................................................................................................................................................66

Line Group Configuration.......................................................................................................................................................................66 Hunt List Configuration..........................................................................................................................................................................67 Hunt Pilot Configuration........................................................................................................................................................................68

Call Park Configuration...............................................................................................................................................................................69 Call Pickup Group Configuration................................................................................................................................................................70

Service Parameters Configuration...........................................................................................................................................................70 Call Pickup Group Configuration...........................................................................................................................................................71 Call Pickup Group Configuration for Cisco IP Phone DN .....................................................................................................................72

Extension Mobility Configuration...............................................................................................................................................................73 Extension Mobility Service Activation...................................................................................................................................................73 Extension Mobility Service Configuration.............................................................................................................................................74 Device Profile Configuration (Page 1 of 4)............................................................................................................................................75 Device Profile Subscription to Extension Mobility Service (Page 1 of 2)..............................................................................................79 End User Configuration for Extension Mobility.....................................................................................................................................81 Cisco IP Phone Configuration for Extension Mobility (Page 1 of 2).....................................................................................................82 Extension Mobility Multiple Logins Configuration................................................................................................................................84

Cisco Unified Presence Configuration..............................................................................................................................................................85 Cisco Unified Presence Version...................................................................................................................................................................85 Service Parameters Configuration for Cisco UP SIP Proxy.........................................................................................................................86 Incoming ACL Configuration......................................................................................................................................................................87 Outgoing ACL Configuration......................................................................................................................................................................88 Routing Settings Configuration....................................................................................................................................................................89 Desk Phone Control Settings Configuration................................................................................................................................................90 End User Configuration for Desk Phone Control Usage..............................................................................................................................91 Verify End Users for Device Associations, CUP Licensing and Desk Phone Control Assignment.............................................................92

Acronyms................................................................................................................................................................................................................93



IntroductionIntroductionIntroductionIntroduction

• This document describes interoperability feature Remote Call Control and documents the steps and configurations necessary to test Microsoft Lync Server 2010 Standard Edition’s Lync Client to Remote Call Control (RCC) IP Phones connected to Cisco Unified Communications Manager (Cisco UCM) 8.5(1) using Cisco Unified Presence (CUP) 8.5(2) and Cisco Unified Presence Lync RCC plug-in. These features include Lync Client features, Desktop (DTP) or IP Phone features, Cisco UCM administration, configuration and provisioning and CUP device identification. It aims to provide a good understanding of what works and what does not work in terms of the feature interaction between various components of the Cisco UCM, CUP and Microsoft Lync. It also provides guidance to deployment participants of the limitations, expected behaviors as well as known issues. Please note that this document does not address performance and scalability, which are part of broader criteria for a deployment-ready solution (for more details refer to 8.x SRND: http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html or http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html#wp1085051).

• This document represents the testing performed with Microsoft Lync Server 2010 utilizing E.164 numbering throughout. This matches the Microsoft numbering philosophy for the Lync Server 2010 environment.

• The following features were tested with respect to RCC: CUP Lync RCC plug-in, Multiple partitions, Transfers (Consultation, Announced and Single step transfer), Call Forward, Conference using Meet-Me, Hold & Resume, Windows Active Directory (AD) synchronization, Shared line scenarios, Call Park, Call Pickup, Group Pickup, Extension Mobility and Video related test cases.

• An alternative to Microsoft’s Remote Call Control, which increases architectural complexity and has limited features (see below), is Cisco UC Integration™ for Microsoft Lync. This tight integration for Microsoft Lync gives you the benefits of investment protection and reduced complexity delivered by a single, feature-rich call control solution. It takes advantage of a common unified client services framework, so you gain:

1. Increased productivity, to instantly connect with colleagues, partners, and customers from anywhere and have a wide-band audio and high-definition video communications experience with the integrated Cisco IP softphone

2. Streamlined communications, with telephony presence, visual voicemail, communications history, and Cisco Unified IP Phone control from your desktop

3. Enhanced collaboration, allowing you to initiate or escalate into integrated voice, video, and web Cisco Unified MeetingPlace and Cisco WebEx sessions with multiple parties

4. Reduced complexity, through an easy-to-deploy integration and a single-call control architecture

5. Investment protection, so you can make an immediate business impact with Cisco Unified Communications, while protecting investments in existing desktop applications

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/presence.html

http://www.cisco.com/en/US/products/ps11390/index.html



Network TopologyNetwork TopologyNetwork TopologyNetwork Topology

Figure 1. Network Topology/Testsetup

Cisco Catalyst

3500 Switch

*TLS Communication

between Lync

components

CSTA/

SIP

QBE

CSTA/

SIP

CSTA/

SIP

Microsoft Lync 2010

Standard Edition Server

with SQL

Cisco Catalyst

3500 Switch

CSTA/

SIP

Cisco Unity Server

IPCommunicator

CIPC SIP

Laptop

Lync User User1P1

Laptop

Lync User Rcc1P2

Laptop

Lync User Rcc2P2

Laptop

Lync User User2P1

Intranet IP Cloud

Cisco RT 9971 SIP Phone

Cisco 7971 SIP Phone

Cisco 7960 SCCP Phone

Cisco 7970 SIP Phone

Cisco RT-Lite 6941 SCCP Phone

172.20.109.251

172.20.109.254

Cisco Unified

Presence 8.5(2)

Cisco Unified

Communications

Manager 8.5(1)

172.20.117.152

172.20.117.120

Microsoft Domain

Controller/Active directory/

DNS

IPCommunicator

CIPC SCCP



LimitationsLimitationsLimitationsLimitations

These are the known limitations, caveats, or integration issues.

• Microsoft Lync 2010 Client user loses phone control when logging out and back into the client. To fix the issue a restart of the CUP SIP Proxy service is required as a temporary workaround. This is a known issue on the Microsoft Lync 2010 Client (Microsoft Bug ID: 302099) and is also tracked in the following Cisco CDETS: CSCto62424. Please check with Microsoft for fix’s expected release date.

• Conferencing: Lync Server 2010 does not support call conferencing, voice or video, through remote call control. Conferencing is available in IP Phone only or Lync Client only call scenarios.

• Meet-Me conference cannot be initiated/setup by dialing from Lync Client using RCC. However joining an existing Meet-Me conference is possible by dialing from Lync Client using RCC. Meet-Me number conferencing should be initiated from IP Phone only and status of the phones is updated in Lync Client.

• Call forward setting on IP phone: Call forward setting made on the Cisco IP phone (desktop), using its soft key button or the Cisco UCM phone configuration page is not reflected by the Microsoft Lync Client, however the opposite is true. Also the Microsoft Lync Client can override any call forward setting configured on the IP Phone and vice versa.

• Microsoft’s Remote Call Control configuration is incompatible with Microsoft’s Enterprise Voice configuration.

• If the CCM Administrator has unassigned associated/disassociated lines for a device (in phone configuration page), the CUP Lync RCC plug-in selection window for a user associated with that device should not show the unassigned associated/disassociated lines as selectable devices for RCC control. There is currently an enhancement defect for this (CSCsy07760).

• Extension Mobility (EM) login is possible only from DTP and is not possible from Microsoft Lync Client.

• Call Park can be initiated only from DTP and not from Microsoft Lync Client. Microsoft Lync Client or DTP can be used to join a call park.

• Transport Layer Security (TLS) connection between CUP and Lync Server 2010: this feature was not tested in this release.



System ComponentsSystem ComponentsSystem ComponentsSystem Components

Hardware Requirements

The following hardware is required:

• Cisco MCS 7825H servers

• Cisco Catalyst 3560

• 1 Cisco RT Lite 6941 (SCCP)

• 1 Cisco 7960 IP Phone (SCCP)

• 1 Cisco 7971 IP Phone (SIP)

• 1 Cisco 7970 IP Phone (SIP)

• 1 Cisco RT Phone 9971 (SIP)

• USB Camera for RT Phones

• Cisco CUVA Camera

• DELL notebook computers running Windows XP Professional version 2002 with SP3 and Windows 7 Ultimate N (for Lync Client)

Software Requirements

The following software is required:

• Cisco Unified Communications Manager Release 8.5(1)

• Cisco Unified Presence Release 8.5(2)

• Microsoft Lync Server 2010 Standard Edition, Windows Server 2008 R2 x64 Enterprise Edition OS

• Windows Active Directory/DNS/Cert Server, Windows Server 2008 R2 x64 Enterprise Edition OS

• Microsoft Lync Client

• Cisco Unified Video Advantage Version 2.2.2.0

• Cisco IP Communicator 8.6.1.0



FeaturesFeaturesFeaturesFeatures

This section lists supported and unsupported features.

Features Supported

• RCC Plug-in installation and un-installation

• Basic Call Placement/Clearing

• Basic Call Forwarding

• Call Hold/Retrieval

• Call Transfer (Announced, Consultation and Single Step)

• Multiple Partitions

• Meet-Me (See Limitations section for more details)

• DTMF

• Dial Rule Configuration

• Shared Line

• Windows AD synchronization

• Call Park (See Limitations section for more details)

• Call Pick-up

• Group Pick-up

• Extension Mobility (See Limitations section for more details)

Features Not Supported

• Conferencing through remote call control



ConfigurationConfigurationConfigurationConfiguration

This section contains configuration menus and commands and describes configuration sequences and tasks.

For more Cisco deployment and installation guides, go to:


http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/rel_notes/cup8xrn.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_0/english/doc_guide/documentation/guide/dg

cup.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_

CUP852_MicrosoftLyncServer2010_RCC.html

http://www.cisco.com/en/US/partner/products/ps6837/

For more Microsoft deployment and installation guides, go to:

http://technet.microsoft.com/en-us/library/gg293124.aspx http://technet.microsoft.com/en-us/library/gg398616.aspx


http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/rel_notes/cup8xrn.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_0/english/doc_guide/documentation/guide/dgcup.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_0/english/doc_guide/documentation/guide/dgcup.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_CUP852_MicrosoftLyncServer2010_RCC.html

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_CUP852_MicrosoftLyncServer2010_RCC.html

http://www.cisco.com/en/US/partner/products/ps6837/

http://technet.microsoft.com/en-us/library/gg293124.aspx

http://technet.microsoft.com/en-us/library/gg398616.aspx



Microsoft Lync Server 2010 Standard Edition Configuration

Domain Name Server Configuration

Forward Lookup Zone

Host A records added for Cisco UCM, CUP, Lync Server and Active Directory



Reverse Lookup Zone (Page 1 of 2)

PTR records added for Lync Server and Active Directory



Reverser Lookup Zone (Page 2 of 2)

PTR records added for Cisco UCM and CUP



SRV records (Page 1 of 2)



SRV Records (Page 2 of 2)

SRV records added for Lync Server SIP Domain Service.



Active Directory Configuration

User Configuration (Page 1 of 2)

On Active Directory Users and Computers: Add user



Lync Server 2010 Configuration


Start > All Programs > Microsoft Lync Server 2010 > Lync Server Control Panel



Static Route Configuration

The Lync server uses the static route to match the URI of the incoming client’s SIP message INVITE. The Lync server

references the URI value as the Line Server URI. Follow these steps to build a static route from the Lync server to the CUP

server.

Start > All Programs > Microsoft Lync Server 2010 > Lync Server Management Shell (Run as Administrator)

Enter the following command to verify the current system configuration:

Get-CsStaticRoutingConfiguration

Enter the following command to create a static route: $tcpRoute = New-CsStaticRoute -TCPRoute -Destinatio n ‘‘172.20.109.251’’ -Port 5060

-MatchUri‘‘ cup-ducati.lync2010rtm.com ’’ -ReplaceHostInRequestUri $true

Enter the following command to load the static route into the Lync server:

Set-CsStaticRoutingConfiguration -Route @{Add=$tcpR oute}

Enter the following command to verify the new system configuration:

Get-CsStaticRoutingConfiguration



Trusted Application Pool Configuration

Add CUP server as a trusted application pool that is referenced by the Lync server (registrar). This also links the site

information to the application pool.



Get-CSTrustedApplicationPool

Enter the following command to create the application pool: New-CsTrustedApplicationpool -Identity “ 172.20.109.251 ’’ -Registrar LYNC2010FE1-RTM.lync2010rtm.com --Site 1

--TreatAsAuthenticated $True --ThrottleAsServer $Tr ue --RequiresReplication $False

Select Y at the prompt.


Get-CSTrustedApplicationPool



Trusted Application Configuration

Add RCC (Remote Call Control) as a trusted application to the newly added application pool.



Get-CSTrustedApplication

Enter the following command to add the RCC application to the pool: New-CsTrustedApplication -ApplicationID RCC -Truste dApplicationPoolFqdn " 172.20.109.251 " -Port

5060 --EnableTcp

Select Y at the prompt.


Get-CSTrustedApplication



Lync Server Listen Port Configuration

Set up the SIP listen port on the Lync server. This is required for incoming SIP traffic from the Cisco Unified Presence server.


Enter the following command to set the Lync server listening port:

Set-CsRegistrar registrar: LYNC2010FE1-RTM.lync2010rtm.com -SipServerTcpPort 5060

Enter the following command to verify the new system configuration: Get-CsService -Registrar



Commit Lync Server Configuration

Commit the topology and restart the front-end service.


Enter the following command to enable the topology:

Enable-CsTopology

Enter the following command to output the topology to an XML file called rcc.xml and save it to the C drive:

Get-CsTopology -AsXml | Out-File C:\rcc.xml

Open the rcc.xml file.

In the Cluster FQDN section, change the IP Address parameter from ‘‘<0.0.0.0>’’ to the IP Address of the

Cisco Unified Presence server.

Save the rcc.xml file.

Enter the following command in the Lync Server Management Shell:

Publish-CsTopology -FileName C:\rcc.xml

Enter the following command to restart the front-end service:

Restart-Service RtcSrv



Lync Server 2010 Site Topology Overview (Page 1 of 5)



Lync Server 2010 Users



Lync Server/Client Address Book Updating

With the default server/client settings, the Address Book is not updated right away. To ensure that the Address Book is updated with the latest

users added to the Active Directory and their configurations, force the update on the server side. Then force the Lync 2010 Client to pull down

the latest files to update its local GalContacts.db file.

On Lync Server 2010, enter the following command in the Lync Server Management Shell:

Update-CsAddressBook

This triggers the Lync Server to synchronize current Active Directory information in the SQL database into the downloadable client and device

address book files. Wait 5 minutes for this process to complete.

On Lync Client 2010, execute the following command from the Windows Command Prompt run as an administrator:

reg add HKLM\Software\Policies\Microsoft\Communicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

Setting this value to 0 will force Lync to immediately download the address book instead of randomly selecting a time to check the server.

On Lync Client 2010, if the GalContacts.db and GalContacts.db.idx files already exist, delete them from the user’s profile directory (directory location may vary depending on your Client OS). Make sure you exit and restart the Lync Client, after log in you should see a new set of files downloaded, and you should see the latest updated users appear during a search for contacts.



Microsoft Lync Client 2010 (Page 1 of 2)



Microsoft Lync Client 2010 (Page 2 of 2)



Microsoft Lync Client 2010 Phone Selection Configuration using CUP Lync RCC Plug-in (Page 1 of 3)

Since user has more than one line appearance for remote call control, the Cisco Unified Presence Lync Remote Call Control Plug-in has to be

installed on the Microsoft Lync client (not needed if user has only a single phone associated to it). The Plug-in adds a menu item to the

Microsoft Lync client that enables the user to select a line appearance to control. Download the Cisco Unified Presence Lync Remote Call

Control Plugin from Cisco Unified Presence Administration > Application > Plugins, and follow the instructions in the readme file. You can

also refer to the steps in Chapter 10 of the following guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_CUP852_MicrosoftLyncServer2010_R

CC.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_CUP852_MicrosoftLyncServer2010_RCC.pdf

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_5/english/integration_notes/IntegrationNote_CUP852_MicrosoftLyncServer2010_RCC.pdf



Microsoft Lync Client 2010 Phone Selection configuration using CUP Lync RCC Plug-in (Page 2 of 3)



Microsoft Lync Client 2010 Phone Selection configuration using CUP Lync RCC Plug-in (Page 3 of 3)



Cisco Unified Communications Manager Configuration

Cisco Unified Communications Manager Version



Configuration to enable Cisco IP Phone for RCC

CTI Application User Configuration

Navigation Path: Cisco UCM Administration � User Management � Application User

Make sure Application User ID and Password match the Application Username and Password in the Desk Phone Control Settings of the Cisco Unified Presence server (case sensitive).

RCC controlled phones.

Make sure to add to the following user groups.



End User Configuration (Page 1 of 2)

Navigation Path: Cisco UCM Administration � User Management � End User

This user needs to be in Active Directory. Note: This user ID is not case sensitive and can be different case from AD

Make sure appropriate device(s) is (are) associated with this user.



End User Configuration (Page 2 of 2)


Associate to the following user groups.



License Capabilities Assignment

Navigation Path: Cisco UCM Administration � System � Licensing � Capabilities Assignment



Cisco IP Phone Configuration (Page 1 of 5)

Navigation Path: Cisco UCM Administration � Device � Phone





Associate End user to phone



Cisco UCM Voice Mail Configuration

Cisco Voice Mail Ports (Page 1 of 2)

Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Cisco Voice Mail Port Wizard � Create a new Cisco

Voice Mail server and add ports to it



Cisco Voice Mail Ports (Page 2 of 2)



Hunt List Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt � Hunt List



Line Group Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt � Line Group



Hunt Pilot Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt � Hunt Pilot



MWI Configuration

Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Message Waiting

Voice Mail Pilot Configuration

Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Voice Mail Pilot

Should be same number as Hunt Pilot



Voice Mail Profile Configuration

Navigation Path: Cisco UCM Administration � Advanced Features � Voice Mail � Voice Mail Profile



Voice Mail Profile Configuration on Cisco IP Phone DN


Set to appropriate Profile (in this case default)



Cisco UCM LDAP Configuration

Note: Configure Cisco UCM to sync users with Microsoft Active Directory (AD)

LDAP System Configuration

Navigation Path: Cisco UCM Administration � System � LDAP � LDAP System



LDAP Directory Configuration

Navigation Path: Cisco UCM Administration � System � LDAP � LDAP Directory



Cisco UCM Directory Sync Service

Navigation Path: Cisco Unified Serviceability � Tools � Service Activation



Meet-Me Number/Pattern Configuration

Meet-Me number Configuration

Navigation Path: CUCM Administration � Call Routing � Meet-Me Number/Pattern



Conference Bride Configuration

Navigation Path: Cisco UCM Administration � Media Resources � Conference Bridge

Note: The above shown is default software conference bridge on Cisco UCM. To support more number of users Hardware Conference Bridge

needs to be configured.



Media Resource Group Configuration

Navigation Path: Cisco UCM Administration � Media Resources � Media Resource Group



Media Resource Group List Configuration

Navigation Path: Cisco UCM Administration � Media Resources � Media Resource Group List



Meet-Me softkey template Configuration

Navigation Path: Cisco UCM Administration � Device � Device Settings � Softkey Template

Meet Me, Pick Up, Group Pick Up and Other Pickup options to be added to On Hook



Conference Bridge Resources and Softkey Template Configuration on Cisco IP Phone


Softkey Template assigned

Media Resources assigned



Application Dial Rule Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Dial Rules � Application Dial Rules



Hunt Pilot Number Configuration

Line Group Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt �Line Group



Hunt List Configuration

Navigation Path: Cisco UCM Administration � Call Routing �Route/Hunt � Hunt List



Hunt Pilot Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Route/Hunt �Hunt Pilot



Call Park Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Call Park



Call Pickup Group Configuration

Service Parameters Configuration

Navigation Path: Cisco UCM Administration � System � Service Parameters (Select Server and Call Manager service)



Call Pickup Group Configuration

Navigation Path: Cisco UCM Administration � Call Routing � Call Pickup Group



Call Pickup Group Configuration for Cisco IP Phone DN

Navigation Path: Cisco UCM Administration � Device � Phone � DN

Note: Configure the softkey layout of the phone to include Call Pickup Group



Extension Mobility Configuration

Extension Mobility Service Activation

Navigation Path: Cisco Unified Serviceability � Tools � Service Activation



Extension Mobility Service Configuration

Navigation Path: Cisco UCM Administration � Device � Device Settings � Phone Services

Note: Service URL example “http://172.20.109.254:8080/emapp/EMAppServlet?device=#DEVICENAME#”



Device Profile Configuration (Page 1 of 4)

Navigation Path: Cisco UCM Administration � Device � Device Settings � Device Profile

Note: Configure user Device Profiles for every IP Phone the user wants to log into. The Device Profiles should include the DN associated with

that user.



Device Profile Subscription to Extension Mobility Service (Page 1 of 2)

Navigation Path: Cisco UCM Administration � Device � Device Profile (Select Subscribe/Unsubscribe Services from the right top corner

drop down list)

Note: Make sure the Device Profile is subscribed to the Extension Mobility Service added earlier.



Device Profile Subscription to Extension Mobility Service (Page 2 of 2)

Navigation Path: Cisco UCM Administration � Device � Device Profile



End User Configuration for Extension Mobility


Note: Add the created Device Profile(s) to Controlled Profiles in the end user Extension Mobility.



Cisco IP Phone Configuration for Extension Mobility (Page 1 of 2)


Note: Make sure to enable Extension Mobility on the IP Phone being logged into.



Cisco the IP Phone Configuration for Extension Mobility (Page 2 of 2)


Note: Make sure the IP Phone being logged into is subscribed to the Extension Mobility Service added earlier.

Log into the IP Phone by pressing the Globe button and then entering the end user UserID and PIN, the IP phone should now have the same DN as the one specified in the extension mobility profile.



Extension Mobility Multiple Logins Configuration

Navigation Path: Cisco UCM Administration � System � Service Parameters



Cisco Unified Presence Configuration

Cisco Unified Presence Version



Service Parameters Configuration for Cisco UP SIP Proxy

Navigation Path: Cisco Unified Presence Server Administration � System � Service Parameters (Select Server and Cisco UP SIP Proxy

Service)

The Proxy Domain parameter value must define the enterprise top-level domain name. This parameter specifies which URIs are treated as local and handled by this Cisco Unified Presence installation. Other SIP requests may be proxied.

The SIP Route Header Transport Type parameter value must be set to the same type as the transport parameter configured on Microsoft Lync for the Microsoft Lync to Cisco Unified Presence route.



Incoming ACL Configuration

Navigation Path: Cisco Unified Presence Server Administration � System � Security � Incoming ACL



Outgoing ACL Configuration

Navigation Path: Cisco Unified Presence Server Administration � System � Security � Outgoing ACL



Routing Settings Configuration

Navigation Path: Cisco Unified Presence Administration � Presence � Routing � Settings



Desk Phone Control Settings Configuration

Navigation Path: Cisco Unified Presence Server Administration � Application � Desk Phone Control � Settings

If MOC server OCS is selected as the Microsoft Server Type, the Cisco Unified Presence Lync Remote Call Control Plug-in should be installed

on the Microsoft Lync client for any users who use more than one line appearance for remote call control. The Cisco Unified Presence Lync

Remote Call Control Plug-in adds a menu item to the Microsoft Lync client that enables the user to select a line appearance to control.

Make sure Username and Password match the Application User ID and Password in the Cisco Unified Communications Manager. (case sensitive).



End User Configuration for Desk Phone Control Usage

Navigation Path: Cisco Unified Presence Administration � Application � Desk Phone control � User Assignment



Verify End Users for Device Associations, CUP Licensing and Desk Phone Control Assignment

Navigation Path: Cisco Unified Presence Administration � User Management � End User

Make sure SIP proxy service is activated in Cisco Unified Serviceability.

From Cisco Unified Presence Administration, run Diagnostics � System Troubleshooter and verify there are no failures.

Then run Diagnostics � Desk Phone Control Troubleshooter, enter a valid user ID and the Microsoft Lync Server Address, submit and verify

there are no failures.



AcronymsAcronymsAcronymsAcronyms

Acronym Definition

Cisco UCM Cisco Unified Communications Manager

CUP Cisco Unified Presence

EM Extension Mobility

RCC Remote Call Control



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Corporate Corporate Corporate Corporate

HeadquartersHeadquartersHeadquartersHeadquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100

European European European European


Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100

Americas Americas Americas Americas


Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883

Asia Pacific Asia Pacific Asia Pacific Asia Pacific


Cisco Systems, Inc. Capital Tower 168 Robinson Road #22-01 to #29-01 Singapore 068912 www.cisco.com Tel: +65 317 7777 Fax: +65 317 7799

Cisco Systems has more than 200 offices in the following countries and regions. Addresses, phone numbers, and fax numbers are listed on the Cisco Web site at www.cisco.com/go/offices.

Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • China PRC • Colombia • Costa Rica • Croatia • Czech

Republic • Denmark • Dubai, UAE • Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland •

Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico • The Netherlands • New Zealand • Norway • Peru • Philippines •

Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore • Slovakia • Slovenia • South Africa • Spain •

Sweden • Switzerland • Taiwan • Thailand • Turkey Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe


CCENT, Cisco Lumin, Cisco Nexus, Cisco TelePresence, the Cisco logo and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Ciso Store and Changing the Way We Work, Live, Play, and Learn are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCVP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MeetingPlace Chime Sound, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Printed in the USA

http://www.cisco.com/go/offices

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