Application for Professional Competency Framework Roseberry Avenue, Birkenhead, Auckland 0626|Ph 027...

38 Roseberry Avenue, Birkenhead, Auckland 0626|Ph 027 233 4450|[email protected]|www.fmanz.org

Application for Professional Competency Framework

The following documents are included in your accreditation application pack:

Section 1

Submission Guide

Section 2

Application Form

Section 3 Section 4

Code of Ethics Submission Questions This paper can be completed electronically. You are required to provide comprehensive information which may take you some time to complete. You can save this application form at any stage during the process and return to it when time allows. Once completed please send it with the documents listed below to [email protected].

Checklist:

I am currently a member in good standing with FMANZ I have attached a CV outlining my personal details, professional employment and any other relevant information. I have attached my application, including payment information. I have supplied details of referees, with whom two of which I have or have had a professional relationship. I have attached a signed Code of Ethics. I have attached my written submission.

Yes No Yes No

Yes No Yes No Yes No Yes No

If you have any questions or require any further information please email [email protected].

http://www.fmanz.org/

mailto:[email protected]

mailto:[email protected]


Section 1 – Submission guide

1. About FMANZ Professional Competency Framework:

FMANZ has developed this competency framework to gain consistent recognition of the professionalism of facilities managers by the industry, by government bodies and the public. It has been developed against a background of international facilities management associations (with input from the CFM framework by IFMA) focused on professionals. In the future it is envisaged that employers will be lobbied to recognise this framework and the resulting professional accreditation in recruitment decision making.

2. What enables applicants to achieve accreditation? The Panel is the judge of the level of experience, knowledge and skill that is sufficient to award accreditation. However, the following guidance is intended to enable applicants to assess their eligibility for accreditation and then provide sufficient information for the Panel to consider in making its decision.

a. The Panel assesses applications on the basis of an applicants’ competencies,

knowledge and skills that have been developed and applied through practical experience in FM roles. There are two related elements being assessed:

Technical;

Non-Technical.

b. Relevant practical experience is demonstrated through qualifying experience set out in the application form, subject to further discussion between the applicant and the Panel at interview.

c. Knowledge and skill are demonstrated through information and examples

supplied by applicants when answering questions on the application form, subject to confirmation by referees and then discussion at interview.

3. Market Sectors

This assessment has been developed to assess all facilities managers and their work. Facilities are defined as anything that facilitates production or activity. As such this framework needs to cover facilities in all market sectors including: commercial, retail, infrastructure, industrial and manufacturing, parks, marine, equipment etc.

4. The Application Process

Candidates for the FMANZ Professional Membership class will prepare a written submission, responding to a selection of 4 questions from the 9 sections of the framework – Professional Competency Framework (PCF). Once the written submission has been assessed as suitably competent then the candidates work will be reviewed and the candidate interviewed by two professional members of the FMANZ. The purpose of the interview is to determine if the candidate has actually gained the experience noted in the submission and to assess the candidate’s professionalism.

Applicants should expect to be questioned on these submissions at interview. Applicants will also be expected to be generally familiar with the FMANZ Code of Ethics.



5. Instructions Competency Level Candidates are expected to complete 2 of the 5 technical sections and 2 of

the 4 non-technical sections. Please complete a submission of 8–12 pages to demonstrate your experience in a selection of the 9 competency areas detailed below: The FMANZ Professional Competency Framework is made up of 9 sections – 5 Technical and 4 Non- Technical Technical – Operations & Maintenance; Facilities Management Planning; Project Management; Technology & Innovation; Compliance & Regulatory Non- Technical – Business & Financial; Leadership: Teamwork & Communication; Professionalism For each of the chosen sections please provide examples of situations where you have completed work that demonstrates your experience and skills in line with the Exemplar candidate column. For example – If you select to answer the technical section question - A. Operations and Maintenance – Refer to the right hand column and write to demonstrate a time when you have - Managed multiple areas of facility operations or systems concurrently. Please attempt to answer all of the questions in your chosen sections – 2 technical and 2 non-technical. Candidates will be asked to sign a Code of Ethics during the application for Professional membership.

6. Referees

At least two referees who have supervised the applicant will be asked to comment on a selection of the applicant’s FM knowledge and skills, as well as provide a character reference. The third referee may be a character referee only, but must be professionally known to the applicant. Neither the applicant’s nor referees’ comments will be disclosed other than to the Accreditation Panel. Applicants must inform their referees of the purpose of this application and that they will be contacted by FMANZ.

7. Postnominal Professional Membership Accreditation allows the member to use the FMANZ postnominal that reflects their membership category and accreditation status. Professional members are entitled to use the following postnominals to reflect their membership category and accreditation status: Professional Member - PFMANZ



Section 2 –FMANZ Professional Competency Framework Application

I hereby apply for Accreditation

Title Mr / Mrs / Miss / Ms / Dr / Other Surname:

First names: Known as:

Home postal address Business postal address

Address: Position:

Organisation:

Address:

City: Postcode: City: Postcode:

Home tel: ( ) Mobile: ( ) Bus tel: ( )

Email address:

Preferred correspondence address: Home Business

Current Employment

Report to: Length of time with company?

Synopsis of duties:

Previous Employment

Company:

Length of Time with company?

Synopsis of duties:

Previous Employment

Company:

Length of Time with company?

Synopsis of duties:



Education

Tertiary Institution:

Dates:

Qualification:

Tertiary Institution:

Dates:

Qualification:

Referees – Name/Company Contact email Contact phone

1

2

3

Application Fee There is a one-off non-refundable application for accreditation fee of $175 (incl GST). An invoice for this fee will be sent to the applicant on receipt of application. Application Form Declaration Under the terms of the Privacy Act 1993 I acknowledge that the Panel may hold the information contained in this application in their confidential files and also obtain confidential information about me from my referees if it so wishes and I hereby direct and authorise my referees to disclose such information accordingly. I agree that if my application is successful my name can be included in the register of professional members. I understand that once granted professional membership will be valid for a period of one year and must be renewed annually thereafter through payment of an annual fee and completion of necessary educational requirements. I hereby apply for FMANZ professional membership. I declare that the information provided by me is accurate and true and that I am of good standing. Signed ___________________________________________ this __________day of _____________20



Section 3 –FMANZ Code of Ethics Introduction

The purpose of the Code of Ethics is to:

Maintain public trust and credibility of the profession

Facilitate greater professionalism in facilities management

Define ethical behaviour to protect against improper conduct by its members

Provide a commitment to the Association and its members

The function of a Code of Ethics lies in:

It being an enabling document — a framework for organising and evaluating alternative

courses of action in novel situations.

Source of public evaluation — as a visible pronouncement of a profession’s self-proclaimed

role and values. It can function as a basis for the public’s expectation and evaluation of

professional accountability.

Professional socialisation — helps to foster pride in the profession and strengthen identity and

allegiance

Enhance the profession’s reputation and public trust — a profession’s status and autonomy

are linked to the public’s perceptions about its motives and quality of performance. A code helps

to reassure the public that professionals are deserving of its confidence and respect.

Deterrent to unethical behaviour — a code may function as a deterrent to unethical behaviour

as well as promoting ethical conduct by an affirmative duty for the professional to report errant

colleagues.

Support system — may constitute a legitimate source of support for professionals against

erosion of their power or improper demands on their skills by outsiders.

Adjudication — codes may serve as a basis for adjudicating disputes among members of the

profession or between members and outsiders.

FMANZ ’s Constitution and Code of Ethics govern all members of FMANZ.

Acceptance and adherence to this Code is a condition of membership.

Beliefs

FMANZ holds certain beliefs and values to be important about people, the way they work and the

role its members have in providing, maintaining and vacating of work environments. These

include that:

The physical environment should facilitate organisational goals

The physical environment may have physical and mental effects on people which may be

positive or negative

People, process and place must be integrated



Management is the art and science that deals with people and requires integrative judgement

Quality recognition within the profession must be based on the assessment of competency.

Overarching Principles

FMANZ Members have a responsibility:

To serve and promote the public interest and community values - Obligations

To ensure that their professional actions add value and quality through the provision and

management of safe and appropriate working environments, which are a benefit to employees

and the broader public and are in line with regulatory requirements.

To contribute to civic affairs and economic development of the community through the application

of professional skills.

To ensure that, in undertaking or commissioning work, matters of special interest to the

community are handled in a full and comprehensive way to enable evaluation of solutions that

are consistent with evolving community values.

To give significant consideration to the need to achieve sustainable development.

To ensure that information provided to the public is not misleading is relevant and in a form that

is clearly understood.

Not to undertake or be involved in fraudulent, dishonest or criminal activities.

To create within the community an awareness and appreciation of the value of facilities

management to society.

To serve their client or employer in good faith, with honesty and fairness - Obligations

To provide professional services competently and conscientiously.

Not to disclose or use confidential information gained in the course of their employment, unless

permission is first obtained.

To inform their clients or employers of actual or the potential for conflict between themselves and

all stakeholders.

Not to solicit or obtain valuable consideration from suppliers for nominating their products or

services.

Not to pay or provide valuable consideration as inducements to parties in order to secure work.

To promote the concept of merit selection of facility professionals in the situation of competitive

tendering for work.

Where advertising publicly, to ensure all information is factual, without potential for

misinterpretation or misrepresentation.

In projects involving team participation - either as a principal, consultant, contractor,

subcontractor, sub consultant or supplier, to respect the roles and interests of all parties and their

obligations in the successful completion of the project.



Undertake continuous professional development - Obligations

Shall use their membership classification appropriately and not indicate qualifications that they

do not possess.

Shall continually strive to improve professional knowledge and competence through participation

in ongoing education development programs

Shall inform their employers or clients if a project requires competencies beyond those held by

the member.

Acknowledgement

I hereby acknowledge that I have read the FMANZ Code of Ethics, have become familiar with its

contents, will comply with it and have not committed or know of any violations.

Signed _____________________________________ this _______day of _________20



Section 4 –Submission Questions

Prerequisites Qualifications required – 1 of the following

Qualifications and experience Do you have the required academic qualifications combined with the relevant years’ experience? Describe the qualification or experience you have, where and when this was obtained

Accredited specialised post grad degree with 4 yrs. experience Accredited post grad degree with 5 years’ experience Accredited under grad qualification with 7 yrs. experience NCEA (or equivalent secondary school education) with 10 yrs. experience



FMANZ Professional Competency Framework

Technical Competencies – Complete 2 out of 5 sections

Elements Broad definition A candidate who needs development may demonstrate the following:

An exemplar candidate will have evidence of the following:

A. Operations & Maintenance Demonstrate an understand the technical aspects of how a facility works

A broad technical understanding of the facilities operations or maintenance.

Has not been responsible for multiple areas at one time

Not responsible for managing costs/risks or financial proposals and acquisitions

Little understanding of payback analysis

Roles to date have been largely separate from the commercial performance of the facility

Work to date does not demonstrate an understanding of associated risks

Managed multiple areas of facility operations or systems concurrently Evaluated the upgrade/disposal of the facility's components Successfully compiled & gained approval for a business case for a facilities

upgrade Overseen acquisition, installation & operation of equipment to targeted

parameters Optimised maintenance or service programs Knowledge of return on investment measurements

B. Facilities Management Planning Can compile and action a useful facilities management plan

Understanding of how to use the facilities management planning process effectively and understand the human or environmental impacts

Has worked with existing facilities management plans without questioning their validity

Roles to date do not place any requirement or importance on planning

Roles to date have little experience translating the economic impact of a facilities poor performance on the organisation

Evaluated, developed, implemented or maintained a facility's management plan that contains asset registers and service levels.

Recommended actions and alternatives on a facility's management plan. Has implemented a method to monitor human or environmental concerns in

the facility Evaluated the facility's support of the organisational effectiveness Enhanced the work life and environment of the people who use the facility’s

C. Project Management Manage all stages of a complex project

Competence in a range of project types

Taken part in projects without managing outcomes

Has not seen a project through to completion

Has no demonstrable experience linking project goals to project plan including provision of contingency and risk planning

Compiled & successfully implemented a coherent, consistent project plan with clear goals & contingencies

Devised monitoring systems that compare progress against the baseline plan. Recognized when the project is seriously deviating from the baseline. Redefined the scope, time and cost plan for the project when one factor must

be traded off against the other Closed down a project at appropriate review points Used project management software tools to help plan and control the

project.



Has no demonstrable experience of where decisions have been made on cost trade-offs i.e. trade-off between time, cost and quality.

D. Technology & Innovation Open to new ideas and critically evaluate these?

Demonstrates ability to identify, evaluate, procure and utilise new trends in technology/ models/methods/ materials

Has no experience where they have implemented new technology, work methodologies, models or materials

Has no experience determining how to implement or use of technology in support of FM delivery – including risk management

Has implemented a method for monitoring new trends. Has critically assessed new technology, work methodologies, models, assets/

or materials – including risk identification and mitigation Has demonstrable experience using benchmarks for improving facility

performance Has demonstrable experience deriving and or delivering a technology

strategy to support organisations FM delivery

E. Compliance & Regulatory Has attention to detail to ensure that the facility fully complies with laws and regulations. Makes compliance meaningful

Understands and meets all quality, legal, regulatory, OHS safety and customer & stakeholder expectations.

Policies and plans may exist however has in their roles to date played little part in deriving these

Does not have demonstrable experience to date as to situations where work has impacted on customer satisfaction levels.

Prepared & applied a safety/security plan for visitors and staff (includes a process for ensuring compliance with all laws and regulations; training, updating standards)

Developed and updated business continuity plans Has implemented a method for monitoring customer satisfaction with the

facility and responding to the information collected. Has managed the process of Building Act compliance and familiar with the

relevant Building Codes that apply to their facilities. Has implemented a method for monitoring changes in relevant laws &

regulations & implementing plans Provided training to maintain safe & effective use of facility



FMANZ Professional Competency Framework Non-Technical Competencies – Complete 2 out of 4 sections

Elements Broad definition A candidate who needs development may demonstrate the following:

An exemplar candidate will have evidence of the following:

F. Business and Financial Understanding Understands how that can impact the financial situation and performance of the organisation

A practical understanding of budget preparation and application; a broad understanding of the contribution they can make to the performance of a company.

The candidate may have an academic or passing involvement with budgets but not have been accountable for their preparation and implementation.

Has not been responsible for budget preparation and management

Not been responsible or accountable for containing or managing costs or financial obligations

Cannot describe work relating to the commercial performance of the facility

Prepared and managed budgets Analysed financial information and drawn and communicated sound

conclusions Monitored revenues and expenditures to contain costs Demonstrated how his/her role can impact on the commercial performance

of the facility Can describe the budgetary process and budget cycles for their current or

previous organisations.

G. Leadership Inspires and gets the best out of staff/contractors that they lead and demonstrates skills in managing up to superiors

Competence in providing groups with strategic direction and managing performance through persuasion, inspiration and communication

Has to date not managed numbers of staff /contractors

May have staff/ contractors but cannot describe overseeing their development.

May have significant role but cannot describe situations where they have taken responsibility for decisions –.

Can demonstrate situations where they have communicated a clear and compelling vision to staff/contractors they lead

Has derived and implemented strategy for motivating staff/contractors which demonstrates: - genuine interest in welfare and development - commitment to coaching them to take on challenging development opportunities

Has derived and implemented performance management system to get the best from staff/contractors

H. Teamwork & Communication Can work effectively with people over whom they do not necessarily have line authority

A proven ability to work towards shared goals by promoting effective cross-functional co-operation. (internal and external)

Has not had exposed to a situation needing effective communication skills

Has to date limited experience/ in communicating to mixed seniority levels of audience

Has to date limited experience in building or maintaining cross functional co-operation.

Can demonstrate situations where they have been effective in communicating an idea clearly to all parties (internal and external)

Can demonstrate situation where they have delivered high level messages in easily understood terms to mixed levels of audiences

Can demonstrate situation where they have built positive high level relationships with internal & external stakeholders & works with them on issues.

Can demonstrate situation where they have identified and removed “roadblocks” to teamwork across different business groups



Has to date limited experience in managing conflict situations

Can demonstrate situation where they have pro-actively managed a situation before it escalated to conflict

I. Professionalism Demonstrates ethical work standards that are fitting of a professional FM manager

A commitment to working to high personal standards.

Has limited experience understanding the ways to uncover the needs of internal and external stakeholders to prevent issues. Takes no role in promoting the industry and FMANZ or other professional organisation

Contributes to the industry through the FMANZ or another relevant organisation

Can demonstrate a situation that required an approach which balanced the best interests of all stakeholders

Can articulate strengths and weaknesses and means to enhance and minimise these

Can demonstrate professional delivery of role through understanding (role description) and appropriate performance assessment

Can articulate strengths and weaknesses


Application for Professional Competency Framework Roseberry Avenue, Birkenhead, Auckland 0626|Ph 027...

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Transcript of Application for Professional Competency Framework Roseberry Avenue, Birkenhead, Auckland 0626|Ph 027...