APPENDICES

APPENDIX I

I INTER\71EW SCHEDULE I

r I INSTRUCTION J-- All the questions in this Ir~terview Schedule are designed

to identi@ the extend of your satisfaction level towards

the various aspects of Human Resources Management

practices followed i11 your Department. Each question

has 5 responses. Yo11 are requested to answer by placing

a tick-mark ( J ) in :he response column which mostly

represents your frank opinion or belief. There is no right

or wrong answer. :'he researcher is interested only in

your honest and frank opinion. The data collected through

this interview schedule will be kept strictly confidential.

Your kind co-operation is greatly appreciated.

-- Research Supervisor Researcher

Dr. THOMAS JOSEPH THOOMKUZHY GEORGE M.M., Center for Taxation Studies Lecturer Selection Grade, Trivandrum - 18 Department of Commerce,

St. Dominic's College, Kanjirapally

Please indicate the level of your satisfaction or dissatisfaction with each of the

following aspects. Please put ti1:k mark ( J ) against the relevant category of

response.

Item

-

Recruitment & selection

Qualification prescribed for tf~e post

Mode of selection (written test, interview etc.)

Factors considered at the time of selection

4. Present posting procedures

5. Method of ascertaining Vacancies

6. Present staffing level

1. Give your suggestions for improving the recruitment and selection procedures

adopted in your Department.

............................................................................................

/ Answer by tick mark ( J)only I

B. I Training & Develo~ment

I. Training Policy

Method of estimation of Training needs

Training opportunities

Selection criteria

Training goalslobjectives

i 11. Training Practices

Adequacy of training centre i

Duration of training programme

Standard 1 quality of trainini: programme

Training methods

Trainer's performance

Inkastructure facilities of trai ling centres

Interaction opportunities duing training

111. Areas of Training

12. Assessment /Procedural asp:cts I 3 0 13. Legallstatutory aspects r! 0 14. Computer and allied areas 0 0 15. Judicial aspectslcase law reyiiews El I n 16. Recent trends in taxation

I Answer by lick mark ( 4)onlv I

IV. train in^ results/achievements

Employee development

Job efficiency / Performanc:e

Job commitment and mothation

Monetary benefits

I Serviceiprornotion benefits

1. In your opinion what are the main shortcomings o i the existing training

programs of the Department?

2. Give suggestions for imprsving the efficiency of the present training

programs of the Department?

)swer by tick mark ( /)only 1

C. Salarv Administration, promotion and Transfers (i) Employment Income

1 . Present salary

2. Fringe benefits and perquisitzs

3. Increment benefits

4. Time gap in salary revision

5 . Factors considered in revision of pay scales

6 . Retirement benefits

1 (ii) Promotion I

1 1 . / Transfer formalities

7.

8.

9.

10.

Promotion norms/formalities

Basis for promotion

Promotional opportunities

Promotion benefits

(iii) Transfer

8 I - -. .A L . - 1

1 . Give your suggestions regarding the salary structure, promotion and transfer

12.

13.

systems of your Department

Transfer criteria

Job situation after transfer

L ~ n s w e r by tick mark ( J)only (

D. Work environment and welfare measures

(i) Work environment1 work in^ conditions

Office spaceilayout

Work load

Freedom of work

Recognition of work

Performance appraisallmerit rating

Confidential reporting

(ii) Welfare measures

1. Give your suggestions for improving the work environment and welfare

measures in the Department.

7.

8.

9.

10.

Recreation facilities

Medical facilities/reimbursetnent

Loan facilities [housing loan, vehicle loan]

RestingDining room

Answer by tick mark ( J)only i- .-

Human Relations

Method of maintaining emp,oyee discipline

Method of handling emp1oy1:es grievances

Support and co-operation &om superiors

Support and co-operation from col!eagues

Freedom of association/tradt* uniorls

Style and functioning of enlployers organisation

Employees participation in administration

1. Give your suggestion for imp~.oving humar. relations in Department.

..............................................................................................

.............................................................................................

.............................................................................................

.............................................................................................

- r ~ n s w e r by tick mark ( /)only I

Job Satisfaction

Duties and responsibilities

Monetary emoluments

Training and development pnlgrams

Working environment/workirig conditions

Welfare facilities

Departmental administration

Transfers and postings

Promotional opportunities

Human relations

Grievance redressal system

Performance appraisalfrnerit rning system

1. Give your suggestions for imprwing job satisfaction

............................................................................................

.............................................................................................

.............................................................................................

...........................................................................................

OTHER DETAILS

1. Sex

2 Age

3. Place of Birth

4. Designation

5. Educational Qualification

6 . Professional qualification

: Male 0 Female

: ............... years

: Urban 0 Rural 0

: Post Graduate 0

Graduate

1ntermediatelP.D.C. 0

Matriculate1S.S .L.C. 0

: LLB 0 LLM 0 MB A 0 Others, please specify

7. Total length of service : ......................... years

8. Experience in the present post : . .......................... years

9. How did you reach the pres:nt post : By promorior, 0

By direct recruitn~ent 0

By deputation 0

"Thank you for being part of this study"

APPENDIX- I1

LIST OF OFFICES OFTHE COMMERCI-AL TAXES DEPARTMENT OF KERALA

District - Trivandrum

Commissioner, Commercizil Taxes

Joint Commissioner Office, Thiruvananthapuram

Deputy Commissioner Off~ce, Thiruvananthapuram

Deputy Commissioner (Int) Office, Thiruvananthapuram

Deputy Commissioner (AtkI), Thiruvananthapuram

Asst. Commr (Asst), Spl. Circle, Thirusananthapuram

Inspg. Asst. Commr. Ney),attinkara

Inspg. Asst. Commr Thiruvananthapurm

Inspg. Asst. Commr. (Intelligence) Thiruvananthapurarn

Appellate Asst. Commr Office, Thiruvanznthapurm

Assistant Commissioner (Training) Office

Sales Tax Office, I" Circle, Thiruvananthapuram

Sales Tax Office. 11"~ Circle, Thiruvananthapuram

Sales Tax Office, Illrd Cil cle, Thlruvananthapuram

Sales Tax Office. Neyyattinkara

Sales Tax Office. Nedumangad

Sales Tax Office. Attingal

Agrl. Income Tax & Salcs Tax Office, Thiruvananthapuram

Sales Tax Works Contract Office, Thiruvananthapuram

Intelligence Office. Thirlvananthapuran~

Sales Tax Checkpost, Alnaravila

Sales Tax Checkpost, Tile Factory Junction

Sales Tax Checkpost, K.illikad

Sales Tax Checkpost. Mandapath~nkadavu

25 Sales Tax Checkpost, Perumkadavila

26 Sales Tax Checkpost, Kanjampazhinji

27 Sales Tax Checkpost, Pen~mpazhuthur

28 Sales Tax Checkpost, Neyyar Dam

29 Sales Tax Checkpost, Utchakkada

30 Sales Tax Checkpost, Moozhiyilthottam

3 1 Law Office, Thiruvananthapuram

District - Kollam

32 Deputy Commissioner OPice, Kollam

33 Deputy Commissioner (A~~peals) Office, Kollam

34 Appellate Asst. Commr Office, Kollam

35 Asst. Commr (Asst) Spl. Circle, Kollam

36 Inspg. Asst. Commr. Office, Kottarakkara

37 Inspg. Asst. Commissioner Office, Kollam

38 Inspg. Asst. Comrnr. Office (Intelligence), Kollam

39 Sales Tax Office, 1" Circle, Kollam

40 Sales Tax Office, 11"~ Cin le, Kollam

41 Sales Tax Office, 111'" rcle, Kollam

42 Sales Tax Office, Karunagappally

43 Sales Tax Office, Kottarakkara

44 Sales Tax Office, Punalu~

45 Sales Tax Office, Kundara

46 Sales Tax Office, Chathamnur

47 Sales Tax Office, Anchal

48 Agrl. Income Tax & Sales Tax Offic E, Kottarakkara

49 Sales Tax Works Contract Office, Kollam

50 Intelligence Office, Kollsm

51 Sales Tax Checkpost, Ariankavu

52 Sales Tax Checkpost, Achancoil

District - Pathanamthitta

53 Deputy Commissioner Office, Pathanamthitta

54 Inspg. Asst. Commr Officc:, Pathanamthitta

55 Sales Tax Office, Adoor

56 Sales Tax Office, Pathananthitta

57 Sales Tax Office, Thiruvalla

58 Agrl. Income Tax & Sales Tax Office, Ranni

59 Sales Tax Works Contract Office, Pathanamthitta

60 Intelligence Office, Pathalamthitta

District - Alappuzha

61 Deputy Commissioner Of:ice, Alappuzha

62 Asst. Commissioner (Ass~nt) Spl. Circle, Alappuzha

63 Inspg. Asst. Commr Office, Chengannur

64 Inspg. Asst. Commr Office, Alappuzha

65 Appellate Asst. Commiss .oner Office, Alappuzha

66 Sales Tax Office, 1" Circ e , Alappuzha

67 Sales Tax Office, llnd Ci~.cle, Alappuzha

68 Sales Tax Office, Edathu.2

69 Sales Tax Office, Cherthillai

70 Sales Tax Office, Kayamkulam

71 Sales Tax Office, Mavelikara

72 Sales Tax Office, Chengannur

73 Sales Tax Office, Haripad

74 Agrl. Income Tax & Salw Tax Office, Alappuzha

75 Agrl. Income Tax & Salr:s Tax Oftice, Kuthiathode

76 Sales Tax Works Contra':t Office, Alappuzha

77 Intelligence Office, Alappuzha

District - Kottayam

78 Deputy Commissioner Off ce, Kottayam

79 Asst. Commissioner (Asst), Spl. Circle, Kottayam

80 Inspg. Asst. Commr Office, Pala

8 1 Inspg. Asst. Commr Office, Kottayam

82 Appellate Asst. Commissioner Office. Kottayam

83 Sales Tax Office, 1" Circle, Kottayam

84 Sales Tax Office, II"* circle, Kottayam

85 Sales Tax Office, 1" Circle, Changanacheny

86 Sales Tax Office, Ponkunnam

87 Sales Tax Office, Pala

88 Sales Tax Office, Vaikom

89 Sales Tax Office, Ettumannoor

90 Agrl. Income Tax & Sales Tax Office, Kottayam

91 Agrl. Income Tax & Sales Tax Office, Pala

92 Agrl. Income Tax & Sales Tax Office, Kanjirapally (Ponkunnam)

93 Sales Tax Office, 11"* Circle, Changanacheny

94 Sales Tax Works Contract Office, Kottayam

95 Inspg. Asst. Commr Office (Intelligence), Kottayam

96 Intelligence Office, Kottayam

97 Law Office, Kottayam

District - Zdukki

98 Deputy Commissioner Ofiice, Idukki

99 Inspg. Asst. Commr Offic:, Devicolam

100 Inspg. Asst. Commr Offic:, Kumily

101 Inspg. Asst. Commr Offic:, Idukk~

102 Appellate Asst. Commr Office, ldukki

103 Agrl. Income Tax & Sales 'Tax Office, Vandiperiar

104 Agrl. Income Tax & Sales 'Tax Office, Peerumade

105 Agrl. Income Tax & Sales Tax Office. Kattappana

106 Agrl. Income Tax & Sales Tax Office, Nedumkandom

107 Agrl. Income Tax & Sales 'Tax Office, Adimali

108 Agrl. Income Tax & Sales 'Tax Office, Vandanrnedu

109 Agrl. Income Tax & Sales Tax Office, Santhampara

110 Agrl. Income Tax & Sales Tax Office, Devikulam

11 1 Agrl. Income Tax & Sales Tax Office, Qst Crl. Thodupuzha

112 Agrl. Income Tax & Sales Tax Office. 11"~ Crl, Thodupuzha

113 Sales Tax Works Contract Dffice, Idukki

114 Intelligence Office, Idukki

115 Sales Tax Checkpost, Kumily

116 Sales Tax Checkpost, Cumbumettu

117 Sales Tax Checkpost, Bodumettu

118 Sales Tax Checkpost, Chinnar

District - Ernakulam

119 Deputy Commissioner Office, Emakulam

120 Deputy Commisioner (Appeals) Office, Emakulam

12 1 Deputy Commissioner (In1 elligence), Ernakulam

122 Deputy Commissioner (Law) Office, Ernakulam

123 Deputy Commissioner Office, Mattancherry

124 Deputy Commissioner (AtkI) Emakulam

125 Asst. Commissioner (Asst) Spl Circle 1, Emakulam

126 Asst. Commissioner (Asst) Spl Circle 11. Ernakulam

127 Asst. Commissioner (Asst) Spl Circle 111. Ernakulam

128 Inspg. Asst. Commissioner, Muvattupuzha

129 Inspg. Asst. Commissioner, Ernakulam -I

130 Inspg. Asst. Commissionel, Ernakulam-I1

13 1 Inspg. Asst. commission el^ Office (Intelligence), Emakulam

132 Appellate Asst. Commr Office, Emakulam

133 Inspg. Asst. Commr (Spl), Emakulam

134 Asst. Commr (Asst), Spl, Circle, Mattancheny

135 Asst. Commissioner (Asst) (Produce), Mattancheny

136 Inspg. Asst. Commr. Mattanche~q

137 Sales Tax Office, I" Circll:, Perumbavur

138 Sales Tax Office, llnd Circle, Perumbavur

139 Sales Tax Office, Muvatt~rpuzha

140 Sales Tax Office, Is' Circle, Thrippunithura

141 Sales Tax Office, llnd Circle, Thrippunithura

142 Sales Tax Office, IS't Circle, Kalamassery

143 Sales Tax Office, 11"~ Cir~le , Kalamassery

144 Sales Tax Office, Kothamangalam

st 7 ' 145 Sales Tax Office, I Clrcle, Ernakulam

146 Sales Tax Office, 11"~ Circle, Emakulam

147 Sales Tax Office, , 111'~ Circle, Emakulam

148 Sales Tax Office, Ivth C rcle, Ernakulam

149 Agrl.. Income Tax & Sales Tax Office. Alwaye

150 Sales Tax Works Contract Office, Ernakulam

151 Intelligence Office, Emskulam

152 Law Office, Emakulam

153 Sales Tax Office, Is? Cil,cle, Mattancherry

154 Sales Tax Office, llnd Circle, Mattancherry

155 Sales Tx Office. Alway~:

156 Sales Tax Office, Angama ly

157 Sales Tax Office, Parur

158 Sales Tax Works Contract Office, Mattancherry

159 Intelligence Office, Mattancherry

160 Sales Tax Checkpost, Kamkutty

District - Thrissur

16 1 Deputy Comrnrss~oner Of ice, Thrissur

162 Asst. Commr (Asst) Spl Circle, Thrissur

163 Inspg. Asst. Comrnr. Irinj llakuda

164 Inspg. Asst. Cornrnr, Thrissur

165 Inspg. Asst. Commr (Intelligence), Thrissur

166 Appellate Asst. Commiss~oner Office, Thrissur

167 Sales Tax Office, Is' Circle, Thrissur

168 Sales Tax Office, 11"~ Circle, Thrissur

169 Sales Tax Office, , lllrd Circle, Thrissur

170 Sales Tax Office, Ivth Circle, Thrissur

171 Sales Tax Office, Chalakudy

172 Sales Tax Office, Irinjalakuda

173 Sales Tax Office, Kondungallur

174 Sales Tax Office, Chavadtad

175 Sales Tax Office, Kunnamkulam

176 Sales Tax Office, Vadakkancherry

177 Agrl. Income Tax & Sales Tax Office. Thrissur

178 Sales Tax Works Contr: ct Office. Thrissur

179 Intelligence Office, Thr ssur

180 Sales Tax Checkpost. Tlumburmuzhi

District - Palakkad

18 1 Deputy Commissioner Office, Palakkad

182 Asst. Commr (Asst), Spl Circle, Palakkad

183 Inspg. Asst.Commr, Chi t t~r

184 Inspg. Asst. Commr, Pala~dcad

185 Inspg. Asst. Commr (Intelligence), Palakkad

186 Appellate Asst. Commr Office, Palakkad

187 Sales Tax Office, I" Circl~:, Palakkad

188 Sales Tax Office, 11"~ Circle, Palakkad

189 Sales Tax Office, ,111'~ Circle, Palakkad

190 Sales Tax Office, Alathur

191 Sales Tax Office, Chittur

192 Sales Tax Office, Ottappa am

193 Sales Tax Office, Pattambi

194 Sales Tax Office, Mannarghat

195 Agrl. Income Tax & Sales Tax Office, Chittur

196 Agrl. Income Tax & Sales Tax Office, Alathur

197 Agrl. Income Tax & Sales Tax Office, Mannarghat

198 Sales Tax Works Contract, Palaghat

199 Intelligence Office, PalakE.ad

200 Sales Tax Checkpost, Govindapuram

201 Sales Tax Checkpost, Gopalapuram

202 Sales Tax Checkpost, Walayar

203 Sales Tax Checkpost, Valamthavalam

204 Sales Tax Checkpost, Meenakshipuram

205 Sales Tax Checkpost, Nadupunni

206 Sales Tax Checkpost, Anakatty

207 Law Office, Palakkad

District - Malappuram

208 Deputy Commissioner Offi:e, Malappuram

209 Asst. Commr (Assmt) Spl. ,ircle, T i m

210 Inspg. Asst. Commr Office Malappuram

21 1 Sales Tax Office, Manjeri

212 Sales Tax Office, Tirur

213 Sales Tax Office, Timrang.idi

214 Sales Tax Office, Perinthalmanna

215 Sales Tax Office, Ponnani

216 Sales Tax Office, Nilambu.

217 Agrl. Income Tax & Sales Tax Office, Manjeri

218 Sales Tax Work Contract Office, Malappuram

219 Intelligence Office, Malappuram

220 Sales Tax Checkpost, Manimooly

District - Kozhikode

22 1 Deputy Commissioner Office, Kozhikode

222 Deputy Commissioner (Int) Office, Kozhikode

223 Deputy Commissioner (Appeals) Office, Kozhikode

224 Deputy Commissioner (AkI), Kozhikode

225 Asst. Commissioner (Assrnt) Spl. Circle I, Kozhikode

226 Asst. Commissioner (Assrnt) Spl. Circle 11, Kozhikode

227 Inspg. Asst. Commissioner, Badagara

228 Inspg. Asst. Commissioner, Kozhikode

229 Inspg. Asst. Commission~r (Intelligence), Kozhikode

230 Inspg. Asst. Commission~r (Spl), Kozhikode

23 1 Appellate Asst. Commiss oner Oftice. Kozhikode

232 Sales Tax Office, I"Circl<., Kozhikode

233 Sales Tax Office, 11"' Circl:, Kozhikode

234 Sales Tax Office, , 111'~ Circle, Kozhikode

235 Sales Tax Office, IV lh Circ:le, Kozhikode

236 Sales Tax Office, vth Circle, Kozhikode

237 Sales Tax Office, Quilandq

238 Sales Tax Office, Badagar:.

239 Agrl. Income Tax & Sales Tax Office. Perambra

240 Agrl. Income Tax & Sales Tax Office, Kozhikode

241 Sales Tax Work Contract Office, Kozhikode

242 Intelligence Office, Kozhikode

243 Sales Tax Checkpost, Feroce

244 Sales Tax Checkpost, Thanrasseri

245 Sales Tax Check Post, Muttungal

246 Law Office, Kozhikode

District - Wayanad

247 Deputy Commissioner Office, Wayanad

248 Inspg. Asst. Commissioner Office, Wayanad

249 Sales Tax Works Contract Office, Wayanad

250 Sales Tax Office, Vythiri

25 1 Sales Tax Office, Mananthavady

252 Agrl. Income Tax & Sales Tax Office, Vythiri

253 Agrl. Income Tax & Sales Tax Office, Sultanbathery

254 Intelligence Office, Wayanad

255 Sales Tax Checkpost, Muthanga

256 Sales Tax Checkpost, Vad~ivanchal

257 Sales Tax Checkpost, Noopuzha (Pazhoor)

258 Sales Tax Checkpost, Bakali

259 Sales Tax Checkpost, Thc~lpetty

260 Sales Tax Checkpost, Ch~~lliyode

District - Kannur

261 Deputy Commissioner Oilice, Kannur

262 Asst. Commissioner (Assmt) Spl. Circle, Kannur

263 Inspg. Asst. Commission:r, Kannur

264 Appellate Asst. Commissioner Office, Kannur

265 Sales Tax Office, Talipal amba

266 Sales Tax Office, I" Circle, Kannur

267 Sales Tax Office, 11"" rcle, Kannur

268 Sales Tax Office, , 111'~ Circle, Kannur

269 Sales Tax Office, 1st Circle, Tellicheny

270 Sales Tax Office, 11"~ Circle, Tellicheny

271 Sales Tax Office, Kuthuparamba

272 Agrl. Income Tax & Sates Tax Office, Thaliparamba

273 Sales Tax Work Contract Office, Kannur

274 Inspg. Asst. Commr (Intelligence), Kannur

275 Intelligence Office, Ka~inur

276 Intelligence Office, Tellicheny

277 Sales Tax Checkpost, Feratta

278 Sales Tax Checkpost, Fhekkunnu

279 Sales Tax Checkpost, Koottupuzha

280 Sales Tax Checkpost, I'aral

281 Sales Tax Checkpost, New Mahe

District - Kasargod

282 Deputy Commissioner Office, lcasargod

283 Asst. Commissioner Offi'e, Kasargod

284 Inspg. Asst. Commissioner Office, Kasargod

285 Sales Tax Works Contract Office, Kasargod

286 Sales Tax Office. Kasargod

287 Sales Tax Office. Hosdu~g

288 Agrl. Income Tax & Sa1c.s Tax Office. Kasargod

289 Agrl. Income Tax & Salcs Tax Office. Hosdurg

290 Intelligence Office, Kasargod

291 Sales Tax Checkpost, Bengramanjeswar

292 Sales Tax Checkpost, Beyar

293 Sales Tax Checkpost, Perala

294 Sales Tax Checkpost, Adhoor

295 Sales Tax Checkpost, Bdanthode

296 Sales Tax Checkpost, K;cherikkadavu