Better Business Bureau ® BBB Student of Integrity Scholarship.
ANNUAL REPORT - Better Business Bureau · ANNUAL REPORT 2013 The gears have been turning at the...
2
ANNUAL REPORT 2013 The gears have been turning at the Better Business Bureau. Here’s what we’ve been up to... ® ARIZONABBB.ORG Better Business Bureau ® Serving Central, Northern & Western Arizona 10,937 Local Businesses Support BBB 3.5 M Website Visits 15K Customer Reviews 3.3 M Reports Requested 137K Accredited Business Directory Requests 32% 51% 20% 34% 198 Advertising Review Cases Closed 79 Investigations ...................... Impact 70% of Complaints Resolved 22K Complaints Closed ......................... Over $180K Saved by Businesses Using BBB’s FedEx Discount 160,775 People Impacted by BBB Presentations & Events 8,300 Requests for Quotes Sent to BBB Businesses Relevance Impact Exposure Purpose Relevance
Transcript of ANNUAL REPORT - Better Business Bureau · ANNUAL REPORT 2013 The gears have been turning at the...
ANNUALREPORT2013The gears have been turning at
the Better Business Bureau.
Here’s what we’ve been up to...
® ARIZONABBB.ORG
Better Business Bureau®
Serving Central, Northern & Western Arizona
10,937 Local
Businesses Support BBB
3.5 M Website Visits
15K
Custo
mer R
eviews
3.3
M
Rep
ort
s R
eque
sted
137KAccredited Business Directory Requests
32%
51%
20
%
34%
198 Advertising
Review Cases Closed
79Investigations
. . . . . . . . . . . . . . . . . . . . . .
Impact
70% of Complaints
Resolved
22KComplaints Closed
. . . . . . . . . . . . . . . . . . . . . . . . .
Over $180KSaved by
Businesses Using BBB’s FedEx
Discount
160,775People Impacted
by BBB
Presentations &
Events
8,300Requests for Quotes Sent
to BBB Businesses
Relevan
ceImpact
Exposure
Pu
rpos
e
Relevance
2013 Board of Directors
Phoenix Office4428 North 12th St., Phoenix, AZ 85014
602.264.1721 | [email protected]
Yavapai Branch Office1569 West Gurley St., Prescott, AZ 86305928.772.3410 | [email protected]
Yuma Branch Office350 West 16th St., Ste 205, Yuma, AZ 85364928.919.7940 | [email protected]
YAVAPAI COUNTY ADVISORY COUNCILChair - Connie Manning: Prescott AAA ArizonaVice Chair - David Barrett: Barrett Propane
Susan Abbott: Home Instead Senior CareBill Fencken: BBB Foundation Board MemberSteve LaFleur: Prescott Import Car ServiceNathan Mendenhall: Sonora Quest Laboratories of Northern ArizonaJohn R. Stevens: Stevens Tax Services, LLC
FOUNDATION BOARD OF DIRECTORSPresident - Katie Osborne: Blue Cross Blue Shield Vice President - Larry Seay: Meritage Homes Corporation Treasurer - Bill Verdini: Arizona State UniversitySecretary - Matthew Fehling: BBB
Joseph Castillo: Minority Business ConsultantsJoe Dean: Dean EnterprisesJim Donley: Donley Service CenterTom Fannin: Coldwell Banker William Fencken: Community VolunteerJerry Hall: Community VolunteerDean Rennell: Wells Fargo BankGary Volkenant: Pinnacle West Capital Corp/APSMike Wagner: Shasta Industries, Inc.
®
Chair - Rick Dircks: Dircks Moving & LogisticssVice Chair - Brian Mohr: Y ScoutsTreasurer - Brian Burt: Snell & Wilmer, LLPSecretary - Gary Sneed: Desert Schools Federal Credit UnionImmediate Past Chair - Lee Scanzano: Cox CommunicationsPresident - Matthew Fehling: BBB
Peggy Baker: Salt River Project Ken Bonham: Lucid AgencyMike Bontrager: Weitz ConstructionRon Cohen: CRC BroadcastingJohn P. Curran: U.S. Postal Inspection ServiceJoe Dean: Dean EnterprisesJulia Dollarhide: The Biltmore Bank of ArizonaJim Donely: Donley Service CenterChief Daniel Garcia: Phoenix Police DepartmentJohn Hartgraves (ARAC): Purcell's Western States Tire & AutoTom Higginbotham: Sun Devil Auto Bob Jones: Quality Transmission Service, Inc.Joe Kelly: Triad Consulting GroupTony Komadina IIIMarty LaurelTom Licurgo: Ashley Furniture HomestoresDavid Lorenz: Wells Fargo BankGarry Ong: Mu Shu Asian Grill RestaurantsChris Petro�: Greater Phoenix Economic CouncilElaine E. Ralls: air INTEGRATEDAdam Sharp: BotanicareGerald L. Smithson: JLS ConsultingJim Sollenberger: Cue Financial Group, Inc.Bill Verdini: ASU / W. P. Carey School of BusinessGary Volkenant: Pinnacle West Capital Corp/APS
Independent Legal Counsel Andrea Lovell: Ryley, Carlock & Applewhite
Our Vision An ethical market-place where buyers
and sellers can trust each other.
Our Standards
1. Build Trust
2. Advertise Honestly
3. Tell the Truth
4. Be Transparent
5. Honor Promises
6. Be Responsive
7. Safeguard Privacy
8. Embody Integrity
Purpose
Our Mission BBB’s mission is to be the
leader in advancing marketplace trust by
creating a community of trustworthy businesses,
setting standards, encouraging best practices,
celebrating marketplace role models, and
denouncing substandard marketplace behavior.
BBB Turns 75!
May 17, 1938
Car
eerB
uild
er
Top
Com
pany
to W
ork
For
in A
Z
91,620 Social Media Followers &
Views
450+Local Media
Mentions. . . . . . . . . . . . . . . . . . . .
Television, Radio, Print, Digital &
Outdoor Campaigns
Driving Tra�c to ArizonaBBB.org
Exposure
