Annual Report 2014 - Grameenphone | Go Beyond · PDF fileAnnual Report 2014 grameenphone...
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Annual Report 2014
cELEBRATING ourCUSTOMERSWhen we reached the 5 crore subscribers milestone last year, we realized once again the enormous responsibility we have on our shoulders. At Grameenphone, 5 crore is not just a number, our 5 crore subscribers are our reason to smile, push on and thrive. As our subscribers use our products and services to empower themselves and change their way of living, we become a part of their success stories too. Our internet and communication platforms help these dreamers to work towards fulfilling their aspirations. When our subscribers make us a part of their success stories, they become a part of our achievements and our reason to go beyond.
Whats Inside this ReportOverview This is Grameenphone 02
Vision, Mission & Values 03
History & Milestones 04
Products & Services 05
Awards 2014 06
Performance Highlights 2014 07
Corporate Information 09
Governance The Shareholders 22-23Organisational Structure 24
Directors Profile 25-29
Management Team Profile 30-33
Corporate Governance in Grameenphone 35-43
Internal Control over Financial Reporting (ICFR) 44
Enterprise Risk Management 45
Audit Committee Report 47
Financial Analysis Five Years Financial Summary 48-49Value Added Statement 2014 50
Contribution to National Exchequer 51
Directors Report 53-69
Auditors Report & Audited Financial Statements 70-112
Business Performance Business Highlights 2014 10-11Chairman and CEO Message 12-13
Management Discussion & Analysis 15-17
Sustainability Corporate Responsibility at Grameenphone 18-19Climate Change-Promoting Green for a Sustainable Lifestyle 20-21
Additional Information
02-09
22-47
48-112
10-17
18-21
114-119 Useful Information for Shareholders 114-116Notice of the 18th Annual General Meeting 118
Proxy Form and Attendance Slip 119
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this isGrameenphone
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This is Grameenphone02
MILLIONSUBSCRIBERS51
64 DISTRICTS NOWPOWERED WITH
3G
MOBILE OPERATORIN TERMS OF
SUBSCRIBERS & REVENUE
LARGEST
2013 September 12Awarded 3G License and related 10 Mhz of spectrum by Bangladesh Telecommunication Regulatory Commission.
2012 August 07Awarded 2G License by Bangladesh Telecommunication Regulatory Commission.
1997 March 26Launched its service on the Independence Day of Bangladesh.
2009 November 11Successfully listed on theStock Exchanges in Bangladesh.
1996 November 11Awarded a cellular license in Bangladesh by the Ministry of Posts and Telecommunications.
After eighteen years of operation, 51.50 million subscribers and more than 39 thousand Shareholders as of December 2014 are now empowered under a single network. The network is our strength and we hope this strength will be even stronger with you by our side.
VISION, MISSION& VALUES
Empowersocieties
We
are
here
to help our custom
ers
Mak
e it e
asyKeep prom
ises
Be ins
pirin
gBe respectful
VisionEmpower societiesWe provide the power of digital communication, enabling everyone to improve their lives, build societies and secure a better future for all.
MissionWe are here to helpour customersWe exist to help our customers get the full benefit of being connected. Our success is measured by how passionately they promote us.
Values
Make it EasyEverything we produce should be easy to understand and use. We should always remember that we try to make customers lives easier.
Keep PromisesEverything we do should work perfectly. If it doesnt, were there to put things right. Were about delivery, not over-promising. Were about actions, not words.
Be InspiringWere creative. We bring energy and imagination to our work. Everything we produce should look fresh and modern.
Be RespectfulWe acknowledge and respect local cultures. We want to be a part of local communities wherever we operate. We want to help customers with their specific needs in a way that suits way of their life best.
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Vision, Mission & Values 03
Overview
BusinessPerform
anceAdditional
Information
Financial AnalysisSustainability
Governance
HISTORY & MILESTONES
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History & Milestones04
2014 MarFastest coverage of
3G network across all64 districts of Bangladesh
2014 OctCelebrated50 million
subscribers
2005 AprLaunched djuice Brand
2005 AprReached 3 million subscribers
2005 AprLaunched Electronic Recharge System
for the first time in Bangladesh
2005 AugReached 4 million subscribers
2005 SepLaunched EDGE and Voice SMS for
the first time in Bangladesh
2005 OctReached 5 million subscribers
2010 JunFirst AGM held after
public listing
2008 JunReached 20 million
subscribers
2012 DecReached 40 million
subscribers
2013 OctLaunched 3G services
in Bangladesh
2007 AprLaunched Pay For Me service in Bangladesh
2007 DecReached 16 million
subscribers
2009 SepLaunched
GP branded handsets
2009 MayReached 21 million subscribers
2009Launched Call Block service
2009 NovSuccessfully listed on the
Stock Exchanges inBangladesh
2011Launched Customer
Experience Lab
2011Launched E-Care solution
through website
2011Swapped the entire network
2011 DecReached 36.5 million
subscribers
1998Launched M2M service for the
first time inBangladesh
1999Launched Pre-Paid
service for thefirst time inBangladesh 2001
Launched WAP Service for the first time in
Bangladesh
2003 AugReached 1 million
subscribers
2004 AugReached 2 million
subscribers
1997Grameenphones
Inauguration
2006 JanReached 6 million subscribers
2006 JulLaunched Cellbazaar.com
2006 NovCelebrated 10 million
subscribers
2006 DecLaunched Bill Pay service for
the first time in Bangladesh
PRODUCTS & SERVICES
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Products & Services 05
Overview
BusinessPerform
anceAdditional
Information
Financial AnalysisSustainability
Governance
* In compliance with BTRC guidelines, GP is sharing its passive infrastructure with other licensees under Infrastructure Services.** Introduced different Financial Services in electronic ticketing, bill collection, electronic lottery and partner bank services under the brand MobiCash.
Handset Basic Phone,
Feature Phone & Smartphone (Android,
Apple iPhone, Mozilla Firefox)
Internet Device3G Modem & 3G Router
Instant Messaging Pay for Me
SMS Miss Call Alert Call Block Mobile TV Mobile Email GP World Facebook/Twitter Voice SMS Voice mail SMS MMS Voice Chat SMS Chat Online Mobile Games Welcome Tune Icche Tune Music Radio 3G Music Streaming Video Store Audio-Video Content News Alert Job Alert Sports Alert Election Information Health Line Education Line Blood Line Krishi Tottho Matrimonial Religious Service Muktijuddho Portal Video Doctor Entertainment Box Downloadable Content Infotainment Quick
Search Business Tune
Infrastructure Services*
Financial Services**
Outbound Roaming (Basic,
Data, SMS)Inbound Roaming
(Basic, Data, SMS)International SMS
International MMS
Nishchinto Bondhu djuice Apon
Shohoj Smile Spondon Amontron Village Phone GP
Public Phone BPO Internet SIM Business Solution Shofol
Ekota My Zone Emergency Balance 25 Paisa Offer Bundles
Weekly Packs Daily Pack Nishchinto 11 Paisa Offer Bondhu 27 Taka Super FnF Offer 7 Paisa Offer
STAR Bundle Call Drop Service
BlackBerry Service Web Based
SMS Business SMS Corporate Bulk SMS
Voice Message Broadcast Vehicle Tracking System Team
Tracker Buddy Tracker Train Tracking M-Reporting
GP-Connect M-Centrex E-Bill Go Broadband
3MB 9MB 60MB 500MB 2GB Heavy Browsing Pay As You Go
512kbps Packs4MB, 75MB, 250MB, 1GB, 2GB, Heavy
Browsing, Smart Plan 299, Smart Plan 499, 15MB Internet Scratch Card
1Mbps Packs3GB, Heavy Browsing, Smart Pack 699,
Night Heavy Browsing
Xplore Xplore Legend Business Solution Ekota GP Public Phone Internet SIM Bundles STAR Bundle Call Drop Service
512kbps Packs 4GB,8GB, 16GB,
35GB
800kbps Packs4GB, 8GB, 16GB, 35GB
1Mbps Packs4GB, 8GB, 16GB, 35GB
PREPAID
POSTPAID
ROAMING
DEVICEAD
JACEN
T BUSI
NESS
VALUE AD
DED SERVICES
ENTERPRISE SOLUTIONCOORDINATED WiM
AXINT
ERNET
2G
INTE
RNET
3G
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Awards 201406
Awards 2014
Awarded best brand in mobile service provider category at the 6th Best Brand Award 2014 organized by Bangladesh Brand Forum in partnership with worlds leading brand research company Millward Brown.
Best Brand Award 2014
Won the awards from the South Asian Federation of Accountants (SAFA), The Institute of Chartered Accountants of Bangladesh (ICAB), the Institute of Chartered Secretaries of Bangladesh (ICSB) and The Institute of Cost and Management Accountants of Bangladesh (ICMAB) in
recognition of transparency, accountability and compliance with local and international standards.