ANNUAL REPORT 2006–2007 · especially its leader Joanne DeLuzio (featured in the “CHS Family...

THE CANADIAN HEARING SOCIETYLA SOCIETE CANADIENNE DE L OUIE` ` , ..

ANNUAL REPORT 2 0 0 6 – 2 0 0 7

President and Chief Executive OfficerChief Operating OfficerVice President, Finance and Chief Financial OfficerVice President, Programs and ServicesVice President, Fundraising and Strategic CommunicationsSpecial Advisor to the President, Public AffairsVice President, Marketing and Business DevelopmentDirector, Human Resources

Board of Directors for the year ending March 31, 2007

Management Staff as of March 31, 2007

CHAIRVICE CHAIRSTREASURERSECRETARYDIRECTORS

Kelly DuffinMaribeth MeijerFred EnzelKatherine Hum-AntonopoulosSusan MainGary MalkowskiKelly MurrayDonald Prong

Regional DirectorsChris KenopicCate TaylorMarilyn ReidPhilippe RamsayMaggie Doherty-GilbertTim MaloneyVictoria BabyNancy FrostStephanie OzorioNorah KennedyDavid Kerr

Robert AlexanderAnnabelle Grundy

Jonathan WollastonKelly Duffin

Joanne DeLuzio

Richard ColosimoneSteven Faughnan Louise Gagne Carolyn HighLinda Campbell Kari English

Jeanette Parsons Murray PollardWayne PickardCharles Silverman Maurice Villeneuve

HamiltonKingstonLondonOttawaPeterboroughSimcoe YorkSudbury, Sault Ste. MarieThunder BayTorontoWaterloo, PeelWindsor

Sathish Subramanian

Senior Management

Hugh West

On the Cover: MMeeeett tthhee ““CCHHSS FFaammiillyy””From left to right: Joanne DeLuzio Lifetime Member; Donor; Volunteer – Vice Chair CHS Board of Directors, Chair Strategic PlanningTeam; Hearing Consumer of Sign Language Services, OntarioInterpreting Services, Communication Devices Program,Audiology, and Information; Former Manager

Riyath Makazy Volunteer; Hard of Hearing Consumer ofLiteracy and Basic Skills, Ontario Interpreting Services, CONNECT and General Support Services, EmploymentServices, Communication Devices Program, Hearing AidProgram, Audiology, and Information

Marilyn Morton Lifetime Member; Donor; Volunteer andFormer Board Member; Deafened Cochlear Implant Wearerand Consumer of Hearing Help Classes, CommunicationDevices Program, Sign Language Services, and Information

Lion Jack Graydon Funder; Board Chair, Lions Homes forDeaf People (LHDP). LHDP, along with the Lion & LionessClubs across Multiple District “A”, funded the CommunicationDevices and Accessibility Centres’ expansion into 18 CHSoffices.

Lucy Ross Member; Volunteer; Deaf Consumer of OntarioInterpreting Services, Communication Devices Program,Audiology, and Information; Staff Member – Mental HealthCounsellor, CONNECT Counselling Program

Kithsiri Sembukutti Volunteer; Deaf Consumer of EmploymentServices, Ontario Interpreting Services, CommunicationDevices Program, CONNECT and General Support Services,Audiology, and Information

Bill Erz Lifetime Member; Donor; Hard of Hearing Consumerof Hearing Aid Program, Hearing Care Counselling Program,Communication Devices Program, Speech-LanguagePathology, and Information; Former Staff Member

Cathy O’Connor Donor; Volunteer; Hard of HearingConsumer of Audiology, Hearing Aid Program,Communication Devices Program, Sign Language Services,Ontario Interpreting Services, and Information; Staff Member –Employment Consultant, Employment Services Bosley Cathy’s Hearing Ear Dog

In January 2006, the CHS Board of Directorsembarked on a journey to discover how far CHShad come, where CHS’s consumers, members,donors, and staff felt CHS should be headed,and build a plan to guide CHS to get there.

As important as the actual plan was the processthat saw the involvement and input from a widevariety of people. No less than 934 peopleresponded to surveys or attended meetings andfocus groups; 11 people served on the strategicplanning team; another group of 36 providedfeedback to the work of the planning team.

The result is an exciting new strategic plan,updated Mission statement, and for the first timein CHS’s history, a Vision statement. I invite youto read our first-ever Vision and new Missionstatements on page 2 (they are also available inAmerican Sign Language and Langue des signesquébécoise on the CHS website at www.chs.ca)and view the seven areas of focus of the 2007-2010 Strategic Plan on page 7. The plan is bothinspiring and fitting and focuses on access andaccommodation, social equity, and opportunitiesfor service expansion.

I offer my thanks and my congratulations to theplanning team that oversaw this development,

he past year has been one of consolida-tion. From my perspective as Board Chair,there has been important progress andchange in areas that provide CHS with

the stability we need as an organization to moveforward with both confidence and creativity into afuture replete with challenges and exciting potential.

The two major undertakings at the Board levelwere:

THE CANADIAN HEARING SOCIETY ANNUAL REPORT 2006–2007 | 1

Annual Report ofthe Chair

BBoobb AAlleexxaannddeerr,, Chair

TT

Continued on page 2

The Strategic Plan for 2007–2010,including our new Vision and MissionStatements

As part of implementing the governance modeladopted in 2005-06, the Board policy manualspells out the ways we, as a Board, will act asthe governing body of CHS, and how we willrelate to the staff charged with the responsibilityof administering and managing the work. Themanual is still a work-in-progress, but we havecompleted a large portion of that work. It isexpected that the manual will be in place, andthe work of reviewing and revising the bylawsundertaken, by the AGM in 2008.

The Board Policy Manual

This past year, we also undertook an audit of ourfundraising. The results of that study will help usenormously as we seek to ensure financial stabili-ty, sustainability, and growth in the face of newchallenges in the funding sphere.

In the important area of advocacy, I am delightedto report that our senior staff have done anextraordinary job of getting the issue of hearingloss onto government agendas, at both theprovincial and federal levels. This was demonstrat-ed very forcefully to me by at least two events thispast year: the access and accommodation forumhosted jointly by CHS and CNIB for staff from several government ministries (both federal andprovincial); and the accessible consultation atCHS conducted by the Ontario Citizens’ Assemblyon Electoral Reform.

especially its leader Joanne DeLuzio (featuredin the “CHS Family Portrait” on the cover ofthis report), and Kelly Duffin, CHS Presidentand CEO, for their (ongoing) work. I alsoextend my thanks to you, CHS stakeholders, foryour invaluable input in providing us theVision, defining our Mission, and helping directour efforts going forward.

THE CANADIAN HEARING SOCIETY2 | ANNUAL REPORT 2006–2007

Annual Report of ChairContinued from page 1

communications between and among theProvincial Board and CDBs; London, for thelaunch of a wonderful DVD called Relationships:The Silent Struggle with Hearing Loss; andNewmarket for its “Deaf” for a Day 2006 event. I was also able to attend and participate in “Deaf”for a Day events in Ottawa and Toronto.

As our Vision and Mission articulate, we recognizethat our role is not just to provide services –although that will always be the core of what wedo – but to work to ensure that everyone is able tomake informed choices, have full access to theresources and opportunities in their communities,and have those communities in turn reap the benefit of the gifts and contributions of all citizens.

As I end my tenure as Board Chair at this year’sAGM, I can say that it has been an incrediblydemanding, yet truly rewarding, experience. Icannot, nor do I want to, imagine life for the pasttwo years without it! The sense of privilege thathas been mine and the trust that I have beenafforded will remain highlights of my life. I passthe “torch” both willingly and confidently. I amnot going anywhere, but will remain as immediatePast Chair, and I hope to take on some new challenges as a continuing volunteer.

My thanks to you all for your patience, your faith,and most of all your ongoing support. It has beenthose qualities that have convinced me of CHS’sability to face and deal effectively with the futureand continue to play a major role in advancingour Vision.

Bob Alexander

VVIISSIIOONN

A society where all people arerespected; have full access to communication; and are able toparticipate without social, economic, or emotional barriers.

MMIISSSSIIOONN

The Canadian Hearing Society is the leading provider of services,products, and information that:

remove barriers to communication

advance hearing health

promote equity for people whoare culturally Deaf, oral deaf,deafened, and hard of hearing

Meanwhile, our staff, at both the regional andprovincial levels, are addressing the very complexissues facing our programs and our communitiessince the establishment of the Local HealthIntegration Networks by the Ontario Ministry ofHealth and Long-Term Care.

As well, we continue to build coalitions, networksand alliances with parallel agencies and organiza-tions. The purpose of these relationships is toexplore cooperative approaches to the delivery ofservices to our constituents, and also to work collaboratively on efforts relating to social equity.

We are committed to ensuring openness andtransparency in our deliberations, and to account-ability to our members and community. In thisregard we are continuing to explore the use oftechnology to expand access to our various meetings, events and gatherings to decrease thebarriers not only of hearing loss, but of geographyas well. So, for example, we are planning onexploring ways to make our members’ meetingsaccessible across the province, even to the pointof investigating the possibility of enabling actualremote attendance via videoconferencing.

I have again had the privilege of visiting several of our regional and area offices as part of my continuing campaign to learn firsthand just howwe are fulfilling our commitment to the constituents on whose behalf we operate, and todemonstrate to CHS staff and volunteers the vitalimportance that the Board attaches to their creative and pragmatic work “on the ground.”

The visits included the Sudbury Region – alongwith Area offices in Timmins and North Bay;Oshawa, for a discussion with two members of thelocal Community Development Board (CDB) on

TTHHEE CCAANNAADDIIAANN HHEEAARRIINNGG SSOOCCIIEETTYY

To view the Vision and Mission in ASL, please visitwww.chs.ca


his past year was a very exciting one atCHS, one that gave us the opportunityduring the Strategic Planning processnot only to look into the future, but to

better define our role in it. This, along with ourinspiring new Vision and Mission, gives us thechance to reflect on how far we have come andhow far we still have to go.

Annual Report ofthe President andCEO

KKeellllyy DDuuffffiinn,, President and CEO

CONNECT

TT

Continued on page 4

Our CONNECT mental health counselling program is now, after four years, fully staffed andoperational in all 28 CHS offices. Over 50% ofthe program staff are culturally Deaf, oral deaf,deafened, or hard of hearing. There are still waiting lists in many cities, so we hope to expandin the coming years.

This past year, the number of OIS interpreters inmost regions increased, with additional supports in the sorely-underserved north, and additional interpreters in Ottawa, Toronto, Peel, and Windsor.

In addition, we are grateful to the Ministry ofCommunity and Social Services (MCSS) forenhanced funding for Langue des signes québécoise (LSQ)/French interpreting services inregions with strong francophone communities, such as Ottawa and Sudbury.

To help address the shortage of qualified interpreters, CHS’s unique Interpreter InternshipProgram, now in its sixth year, works to improvethe skills and as a result, increase the number ofinterpreters working in Ontario. The InternshipProgram has turned out 20 OIS interpreters and is recognized around the world as a model program: Interpreter Internship Program leadershave presented the initiative at national and international conferences and in an internationalpublication.

Since 2005 the OIS After-Hours EmergencyInterpreting Service has been providing interpreting in Emergency Rooms in Sudbury and North Bay via videoconference from southernOntario. Our goal is to expand that service toother northern hospitals where “live” interpretersare scarce.

The shortage of qualified interpreters in Ontariois chronic and OIS strives to expand the pool ofqualified interpreters to meet the growing need.

Ontario Interpreting Services (OIS)

SSeerrvviiccee HHiigghhlliigghhttss

To equip communities with the knowledge anddevices to improve accessibility and remove barriers faced by culturally Deaf, oral deaf, deaf-ened, and hard of hearing people, we are pleasedto be opening a total of 18 new CommunicationDevices & Accessibility Centres in offices across theprovince. Thanks to a generous grant from theLions Homes for Deaf People and the Lion and Lioness Clubs of Multiple District “A”, eightcentres were opened in fiscal 2007 and ten willopen in fiscal 2008. These centres allow individuals, businesses, and organizations to see,test, and purchase communication devices: TTYs(text telephones), visual alerting systems, amplifiedphones, and FM systems. In all the regions wherewe have opened a centre, devices’ sales haveincreased significantly, going a long way to making communities more accessible.

Communication Devices andAccessibility Centres

2006–2007 saw welcome growth in our servicesand I am delighted to highlight some of particular significance.

In Waterloo, thanks to a donation from JeanCamm, we were able to establish the BarbaraDouglas Children’s Centre. This has become animportant resource in the Waterloo community.

In Simcoe York, CHS partnered with IBM, LionsClubs, DUCA Financial Services, The HuroniaCommunities Foundation, the CommunityFoundation of Orillia and the Whitchurch-StouffvilleFire Fighters Association IAFF 4152 to fund andinstall visual smoke detectors. While provincial lawnow requires residences to have smoke alarms, theregular auditory alarms are of no use to many ofour clients. With this project, accessible visualsmoke detectors have been installed in the homesof 33 adults and 28 children, assuring their safety.

In the same region we are working to co-locate withDeaf Access Simcoe, so our mutual clients can seekthe services they need under one roof.

Provincially we are collaborating with other hearinghealth care service providers to design and advancea more consumer-friendly hearing health care system targeted at seniors with hearing loss.

We also seek to reflect our communities in ourworkforce: 54% of our new hires since 2003 havebeen culturally Deaf, oral deaf, deafened, or hardof hearing.

Getting the Word Out


Annual Report of the President and CEOContinued from page 3

In Our Communities

Hearing Health Care

Hearing Care Counselling Program(HCCP)

In 2006, in recognition of the importance of coordinating and expanding CHS’s hearing healthcare services, we established the new position ofDirector of Hearing Health Care to oversee ourgrowing Audiology and Hearing Aid programs.

Examining the prevalence of hearing loss (oppo-site page) it is not surprising that our HearingCare Counselling Program (HCCP) is increasinglyin demand. Last year alone HCCP served morethan 6,000 people. This outreach to seniors withhearing loss supports their aging at home independently and safely, with reduced communication barriers.

All 28 CHS offices maintain strong local ties toensure we are responsive to our communities.Several exciting initiatives have been undertakenand partnerships forged. Some of these accomplishments include:

As Bob mentioned, our London office launchedRelationships: The Silent Struggle with HearingLoss, a DVD produced by our Hearing CareCounsellor and a group she facilitates, SupportAnd Advocacy Hear (SAAH). Funded by the NewHorizons for Seniors Program, the project is a DVDand workbook celebrating the group’s strengthand growth coping with hearing loss and brings tolife the stories of the nine members of SAAH.While it profiles this dynamic group of Londoners,the life lessons they share can benefit anyone withhearing loss. (Available on-line through the e-storeat www.chs.ca.)

In conjunction with our community engagementactivities, CHS has worked hard to represent our issues to the public and at all levels of government.

In May, Hearing Awareness Month, we hosted“Deaf” for a Day events across the province.Local celebrities and “VIPs”, with their hearing artificially blocked, are asked to negotiate a seriesof tasks without depending on their hearing. Weare grateful to Jim Creeggan and Tyler Stewart of

Marilyn Morton was deafened by meningitis atthe age of 31. CHS helpedher adapt to her new life asa deafened person. Sheenrolled in CHS HearingHelp classes and Sign

Language classes. She purchased assistivedevices such as a TTY and visual signallingsystems to alert her to doorbells and babiescrying. She also became an early andactive member of a CHS-based supportgroup, Canadian Deafened PersonsAssociation, where she met many new andwonderful friends. Later Marilyn served onthe CHS Board of Directors.

Marilyn received her first cochlear implantat Sunnybrook Hospital in 1989 and a second one in 2006. She has served asChair and Vice-Chair of the OntarioCochlear Implant Club from its inception to the present.

Marilyn has been a teacher of deaf andhard of hearing children with the TorontoDistrict School Board for the past 15 years.With her cochlear implants and supportfrom CHS, Marilyn was able to meet thechallenges of being late deafened and tolive a fulfilling life.

MMaarriillyynn MMoorrttoonn

CHS also advises government in a range ofcapacities:

presentations and submissions to several ministries and standing committees – Financeand Economic Affairs, Justice, Ontario HumanRights

In all these activities we strive to make decision-makers aware of CHS, of the barriers faced by ourconsumers throughout the system, and of ways toovercome those barriers.


PPrreevvaalleennccee ooff HHeeaarriinngg LLoossss

Almost 25% of adult Canadians report having some hearing loss (CHS AwarenessSurvey 2002), although closer to 10% ofpeople actually identify themselves as culturally Deaf, oral deaf, deafened, or hard of hearing.

The average age in Canada is 39 years; by 2030 it will be 45 years. In 2030,Canadians 65 years and older will represent25% of the total population, nearly doubletheir current 13% (Statistics Canada).

Hearing loss is the third most prevalentchronic condition in older adults and themost widespread disability (Fook 2000; Yueh2003). Its prevalence rises with age. Reportsindicate that more than 80% of patients over85 have a hearing loss (Yueh 2003).Further, 46% of people aged 45-87 havehearing loss (Dalton 2003).

Couple these statistics with the fact thataging is the #1 cause of hearing loss, andthe conclusion is clear that the prevalence ofhearing loss is poised to climb dramatically.

and, as Bob reported, an access and accommodation forum at our provincial officefor key representatives from Social DevelopmentCanada, Treasury Board, the Office of OfficialLanguages, the Canadian Human RightsCommission, Elections Ontario, the OntarioHuman Rights Commission, and the Ministry ofMunicipal Affairs and Housing.

the rock band Barenaked Ladies who not onlyserved as “Deaf” for a Day 2006 HonoraryProvincial Co-Chairs of this powerful awarenesscampaign, but also participated in the Torontoevent.

The media is an important ally to help us spreadthe word and we are increasingly acknowledgedby media as the leading source of informationabout hearing loss, communication barriers,access and accommodation, noise, and issuesinvolving our consumers.

We were fortunate to have national and local television news, radio, magazine and newspapercoverage of a number of important issues this lastyear. Just a few of the highlights include:

our Special Advisor to the President, PublicAffairs and our Manager of OIS InterpreterInternship Program were sought out as commentators on the Federal Court decisionconcerning government provision of sign language interpreters. They appeared on“Global National News”, “Canada AM” in theGlobe and Mail, and the Ottawa Citizen.

a feature interview with Jim Creeggan and his mother, Naida, on the national CBC radio program, “Sounds Like Canada” with hostShelagh Rogers. Mother and son discussedNaida’s hearing loss as well as the invaluablehelp and support they received from CHS. Theyalso touched on Jim’s role as HonoraryProvincial Co-Chair of “Deaf” for a Day 2006;

a story featuring the expertise and advice of ourDirector of Hearing Health Care about agingand hearing loss appeared in the daily papersacross the country including the Toronto Star,Edmonton Sun, London Free Press, and many more;

participation in the Ministry of Health and Long-Term Care’s ten-year strategic planning exercise

representation on the Accessibility for Ontarianswith Disabilities Act (AODA) standards development committees

representation on the Service Canada AdvisoryCommittee for People with Disabilities

Continued on page 6

involvement with new Local Health IntegrationNetworks (LHINs)

TThhee FFuuttuurree –– aanndd IImmpplleemmeennttiinngg tthhee SSttrraatteeggiicc PPllaann

All of that work will continue in the year ahead,and new initiatives will be added as we begin toimplement the Strategic Plan. Look for a moreinteractive website, a completely revised Board policy manual, and even a review of our agency’s name.

generosity; to our clients for both accepting ourservices and always teaching us how to improve;and to our members for their commitment to our mission.

And this year I must add a special word of thanksto our outgoing Chair, Bob Alexander. Bob hasbeen our Chair for the past two years and in thattime has led the revisions to our Board gover-nance and policies. He has overseen the devel-opment of our three-year Strategic Plan and somesignificant evolutions in our Board and ouragency. Bob has been an exemplary leaderthroughout that time and has truly been an inspi-ration to us all. He has been a valued advisorand beacon to me but has also touched the livesof our staff and volunteers across the province as,for the first time in memory, our Chair personallyvisited virtually all of our regional offices. It hasbeen a pleasure and an honour to work alongsidehim and I am delighted that he will stay with us asPast Chair.

Kelly Duffin

Our Thanks

Annual Report of the President and CEOContinued from page 5

To have achieved this much while balancing thebooks is almost miraculous. The voluntary sectorin Canada is continually stretched by chronicunderfunding and our ability to continue to provide increasing levels of service and growth innew areas is a rare achievement. Such anachievement does not happen without the incredible dedication of thousands of people.

I extend my heartfelt thanks to our tireless Board of Directors for their wisdom, guidance, leadershipand plain hard work; to all our volunteers for theirtime and spirit; to our staff for its unwavering dedication to consumer service; to our funders,including the Ministry of Community and SocialServices, the Ministry of Health and Long-TermCare, the Ministry of Training, Colleges andUniversities, the Ontario Trillium Foundation and to United Ways and Lion and Lioness Clubs acrossOntario; to our donors for their support and

Cathy O’Connor is connected to TheCanadian Hearing Societyin many ways – as a consumer, donor, and staffmember. Cathy’s career atCHS began in 1989 and

over the past 18 years she has gained awide variety of experience working in several CHS departments. For the past sixyears she has been an EmploymentConsultant in Toronto Region connectingdeaf, deafened, and hard of hearing people to meaningful employment. As aconsumer of CHS, Cathy uses ourAudiology, Hearing Aid andCommunication Devices programs.

Cathy is hard of hearing and after a second serious flood at home decided thata Hearing Ear Dog would be a real helpwhen it comes to safety and security.Bosley and Cathy have been a team sinceFebruary 2007 and he alerts her to allkinds of sounds like the phone, the door-bell, alarms, and any unusual noises.Bosley goes everywhere with Cathy.“People sometimes need to be remindedthat he’s a working dog and that theyshouldn’t touch or play with him while he’sworking,” says Cathy, “but overall we’re a great team.”

CCaatthhyy OO’’CCoonnnnoorr


Key Activities2007/08 – Identify the impact of the Strategic Plan on the management structure 2008/09 – Develop and implement bylaws, policies, and procedures2009/10 – Complete implementation/review

CHS Strategic Plan2007–2010

OOuurr KKeeyy SSuucccceessss MMeeaassuurreessIncreased knowledge of and respect for CHSIncreased access for our client/consumer groupsA plan in place to address family and children’s servicesIncreased percentage of consumers instaff and managementA major elective advocacy project in place

OOuurr CCoorree SSttrraatteeggiieess 22000077-220011001) Governance

Governance and management systems that support decision-mmakingPolicies and bylaws developed and implemented to ensure that the governance model atCHS is put into practiceFully implemented management structure, supported by policies and procedures consistentwith the strategic direction

Key Activities2007/08 to 2009/10 – Grow and monitor revenues in our revenue-generating programs,including

fundraising

2) Self-FFundingA financial environment that supports and sustains the implementation of the Strategic Plan

More self-reliant advancement of initiatives that we identify as priorities

3) Working EnvironmentA working environment that proactively supports the recruitment and advancement of peoplewho are culturally Deaf, oral deaf, deafened, and hard of hearing

Clearly identified recruiting strategies for people who are culturally Deaf, oral deaf, deafened, andhard of hearing to increase representation of those employed at CHSAccessible training and professional education for staff and management

Key Activities2007/08 – Revise HR policies and practices to support recruitment of consumers

– Develop a training and development plan to support advancement of consumers, including finding a funding source

2008/09 – Train on the use of the new policies and practices, with feedback to refine– Implement the training and development plan

2009/10 – Continue implementation and evaluate

Continued on page 8THE CANADIAN HEARING SOCIETY ANNUAL REPORT 2006–2007 | 7

Key Activities2007/08 – Revisit the name of the agency through community engagement and analysis2008/09 – Prepare and implement a transition plan if the name changes2009/10 – Update image for CHS

4) Public ProfileIncreased public profile of CHS

Unaided public awareness of 14% and aided awareness of greater than 65%Government and media seeking out CHS


Key Activities2007/08-2009/10 – Continue to evaluate emerging issues and advocate where appropriate

Key Activities2007/08 – Research, review, and consult to define CHS’s role in print interpreting2008/09 – Develop a plan and position paper on print interpreting

– Undertake a trial accessibility consulting program– Actively pursue every federal and provincial opportunity to expand interpreting

2009/10 – Implement print interpreting plan– Further implement the accessibility consulting program including funding models

Key Activities2007/08 – Complete a review of the current programs and services relative to the new Vision and

Mission2008/09 – Review cochlear implant and informed choices resources at CHS2009/10 – Research, review, and consult to make a recommendation about the optimal range of

services – Assess and develop a rationale, plan, and funding mechanisms for provision of direct

services outside of Ontario

CHS Strategic Planning 2007 – 2010Continued from page 7

5) AdvocacyProactive advancement of equity for people who are culturally Deaf, oral deaf, deafened, and hard ofhearing

proactive decisions about advocacy, as well as continued response to appropriate issues as theyarise

6) Access and AccommodationReduced barriers to communication

Definitive role with respect to print accessInterpreting expansion that is both consumer- and funder-driven

7) Range of ServicesAn optimum range of services across all consumer groups and all ages

Defined optimum range of servicesConsistent, appropriate information about cochlear implants and movement to close the perceivedgap in services to people with cochlear implantsRationale and plan regarding provision of direct services and other roles for CHS at the nationallevel

On a cold March day in 2001,Riyath Makazy, a refugee fromPalestine’s war-torn West Bank,walked down Spadina Road insearch of The CanadianHearing Society. The son of a

Deaf father and a hearing mother, Riyath ishard of hearing and his family primarily communicated through Arabic Sign Languageand spoken Arabic. He knew no English orAmerican Sign Language (ASL).

When he had arrived in Canada two monthsearlier, he spent time desperately seeking out a school for Deaf students wanting to learnASL, but was left feeling frustrated and isolat-ed. When he discovered CHS that all changed.

“Impact-ASL, CHS Toronto’s literacy program,taught me American Sign Language, Englishand other skills I needed to get on with mylife.”

When Riyath graduated from CHS he went onto find a job with an employer he still works fortoday. Riyath regularly uses the other servicesand programs available at CHS including general and employment counselling, interpreting services, audiology and the hearing aid program.

Riyath also gives back to CHS by volunteering.

“CHS was the first place that helped me when I came to Canada,” says Riyath, “and it hasbeen there for me ever since.”

RRiiyyaatthh MMaakkaazzyy

– Pursue a provincial hearing health care strategy

HS completed the year with asmall Operating Fund deficit(excess of expenditures over

revenues) of $122,026, less than 1% ofour total budget of $30.8 million. TheDesignated Funds, in turn, generated asurplus of $281,015 for a total surplus of$158,989.

Overall, revenues grew from last year by 6.2%.Revenue from Ontario’s Ministry of Communityand Social Services (MCSS) was substantially higher than last year as a result of:

increased grants to cover historical chronic funding deficits in Ontario Interpreting Services the transfer of the provincial funding contract for Ontario Interpreting Services to MCSS from the Ministry of Health and Long-Term Care (MOHLTC)

For the year ended March 31, 2007

FinancialReview

CC

other initiatives related to new or expanded program development. Professional developmentand travel costs grew with increased staff and continued growth in our counselling programs.

Declines occurred in promotion and gamingexpenses as we successfully reduced spending inlight of a soft fundraising environment.

The Society’s working capital position declinedfrom last year due to improved accounts receivable aging, reduced inventory on hand, and a reduced cash balance at year end. Thesedeclines were partially offset by reduced accountspayable and funder repayment liabilities.

The Designated Funds of the Society currently total$3.9 million and are made up of bequests anddonations, some specified for a particular use bythe donor. The largest of these is our StrategicInitiatives Fund (formerly known as the TrilliumFoundation Stabilization Fund) which now comprises $1.26 million of the total. These Fundscompleted the year with a surplus of $281,015consisting of donor-designated bequests anddonations of $8,954 – a small part of our totalfundraising revenues of $1,557,053 – and anincrease in the value of the investments in whichthey are held of $272,061, representing a returnof 7.0% for the year.

At year end, funds were due from the DesignatedFund to the Operating Fund in the amount of$57,860.

In all, our surplus demonstrates our continuingability to live within our financial means.

Additional funds were granted this year for continued growth in several other programsincluding Mental Health Services (CONNECT),and increases in base funding for General Support Services, Hearing Care Counselling andAudiology – all programs funded by MOHLTC.

Funding from the Ministry of Training, Collegesand Universities (MTCU) declined over the prioryear as one regional literacy program was discontinued.

United Way funding declined slightly from last yearas several United Way regions experienced difficulty reaching their fundraising targets.

Federal grants increased as a result of theEmployment Services contracts funded by HumanResources and Social Development Canada beingreconfirmed following a year of uncertainty in2006. The responsibility for funding theseEmployment Services contracts was transferred toMTCU shortly before the end of this fiscal yearunder the terms of the Federal-Provincial LabourMarket Agreement.

Revenues from fee-for-service programs and product sales rose very slightly year over year.Revenues in our fundraising programs, both centrally and in our regional offices, declined by6% compared to last year.

Operating expenses increased overall by 8.1%with increases in most categories. Salary and benefit costs increased with the program expansion that occurred in many areas coupledwith the increases that came in the last year of our latest collective agreement. Occupancy costsrose as we incurred moving and renovation costsalong with rent increases for several locations.Services costs rose as the agency engaged in agovernance review, strategic planning, and several


For the year ended March 31, 2007


FinancialReview

Current LiabilitiesBank indebtednessAccounts payable and accrued liabilitiesAmount repayable to fundersCurrent portion of loan payableDeferred revenue

The Canadian Hearing SocietyBalance Sheet

As at March 31, 2007

DesignatedFunds

$

Operating Fund

$Total

$Total

$

2007 2006

11,865449,336

1,545,202363,481

86,0762,455,960

------

11,865449,336

1,545,202363,481

86,0762,455,960

494,989386,694

1,671,502451,317

68,5393,073,0413,299,897- 3,936,959 3,936,959

57,8609,584

(57,860)-

-9,584

--

4,126,8186,650,222

-3,879,099

4,126,81810,529,321

4,168,52610,541,464

45,443

2,444,573451,391

17,969302,280

3,261,656

12,2393,273,895

-

-----

--

45,443

2,444,573451,391

17,969302,280

3,261,656

12,2393,273,895

-

2,548,371678,263

9,502197,081

3,433,217

11,8103,445,027

4,126,818

-3,376,3276,650,222

--

3,879,0993,879,0993,879,099

4,126,818

3,879,0997,255,426

10,529,321

4,168,526

3,867,6367,096,437

10,541,464

(750,491) (750,491) (939,725)

ASSETS

LIABILITIES

Current AssetsCashGrants receivableAccounts receivableInventoryOther assets

InvestmentsInterfund loan Other assetsProperty, plant & equipment

FUND BALANCESOperating FundProperty, plant and equipmentGeneralDesignated funds

Loan Payable

FinancialReviewFor the year ended March 31, 2007

The Canadian Hearing SocietyStatement of Operations

For the Year Ended March 31, 2007

DesignatedFunds

$

Operating Fund

$Total

$Total

$

2007 2006

ExpensesSalaries and benefitsCost of salesOffice and program costsOccupancyServices costsProfessional development and travelPromotion and gamingClient assistance and otherAmortization of property, plant and

equipmentWriteoff of property, plant and

equipmentBad debts (recovery)

RevenueGrants

Province of Ontario Federal and other

Sales of goods and servicesUnited Way contributionsFundraising and gaming activitiesIncome on investmentsGain on sale of assets

These financial statements have been reproduced from the financial statementsaudited by PricewaterhouseCoopers LLPfor the fiscal year ended March 31, 2007.

A complete set of financial statements isavailable upon request from The Canadian Hearing Society at: Phone: (416) 928-2500 TTY: (416) 964-0023Fax: (416) 928-2525Website: www.chs.ca

15,658,8651,791,1999,775,6111,888,1261,548,099

18,7343,551

30,684,185

----

8,954272,061

-281,015

15,658,8651,791,1999,775,6111,888,1261,557,053

290,7953,551

30,965,200

13,775,3771,760,3329,768,1271,905,1231,657,299

294,051-

29,160,309

19,486,1734,548,3832,010,3851,600,5541,282,6841,161,081

497,437107,759

56,984

35,81518,956

30,806,211

--------

-

---

19,486,1734,548,3832,010,3851,600,5541,282,6841,161,081

497,437107,759

56,984

35,81518,956

30,806,211

18,126,3724,411,8031,958,4271,472,773

935,993942,823558,075

37,852

50,634

-

28,490,372

(122,026)(Deficiency) Excess of revenueover expenses for the year

281,015 158,989 669,937

(4,380)


Audiologyassesses hearing and prescribes and fits hearingaids; provides recommendations and programs toassist people and their families in communicatingeffectively and living with hearing loss.

Programs andServices

AAcccceessss && SSuuppppoorrttEducational Support Servicesprovides post-secondary institutions with servicesand devices to make the classroom accessible toculturally Deaf, oral deaf, deafened, and hard ofhearing part-time students.

CCoommmmuunniiccaattiioonnss DDeevviicceess

Hearing Aid Programdispenses and fits hearing aids to people of allages.

CCoouunnsseelllliinngg

Employment Servicesprovides career counselling and job search training; works with employers to ensure work-place accessibility for culturally Deaf, oral deaf,deafened, and hard of hearing employees.

EEdduuccaattiioonnPublic Awareness and InformationServicesdistributes unbiased information through the CHSwebsite, public and media relations.

HHeeaalltthh CCaarree


Programs are offered in a fully accessibleand supportive environment by professionals experienced in meeting theneeds of culturally Deaf, oral deaf, deafened, and hard of hearing people.

Information includes: resources for parents; factson tinnitus and Ménière’s Disease, adjusting tohearing aids, noise and noise-induced hearingloss; access and accommodation; CHS’s magazine, Vibes; links to resources acrossCanada.

Literacy & Basic Skills Programprovides training in literacy and basic skills to culturally Deaf, oral deaf, deafened, and hard ofhearing adults with limited English or AmericanSign Language (French or Langue des signesquébécoise.)

Ontario Interpreting Services (OIS)increases accessibility by providing professionalsign language interpreters in a variety of settings:medical, legal, employment, business, social services, education and government-related.

OIS After-HHours Emergency Interpreting Servicesprovides after-hours sign language interpretingservices in health and mental health emergencies.Call toll free from anywhere in Ontario.TTY: 1-866-831-4657, Phone: 1-866-256-5142

Communication Devices Programsells a full range of communication devices,including TTYs (text telephones), alerting/signallingdevices, FM systems, amplified phones and amplifiers. Visit our e-store at www.chs.ca.

CONNECT Counselling Servicesprovides wellness information, support, counselling, case management, as well as mentalhealth and addiction services to culturally Deaf,oral deaf, deafened, and hard of hearing consumers and their families. CONNECT alsooffers extended support, education, advocacy andcounselling to families of culturally Deaf, oral deaf,deafened, and hard of hearing children and adolescents.

General Support Servicesprovides personal counselling and guidance.

Hearing Care Counselling Programassists people 55+ in carrying out daily activitiesindependently and with reduced communicationbarriers.

Sign Language Servicesteaches American Sign Language (ASL) and trainsDeaf individuals to become sign language instructors.

Tinnitus & Hyperacusis Centreoffers Tinnitus Retraining Therapy, support groups,information and connection with others.

Hearing Help Classesprovide a step-by-step approach to coping withhearing loss and improving communication skills;provide information about the physical and technical aspects of hearing loss.

Speech-LLanguage Pathologydevelops and improves speech, language literacy(English and American Sign Language), and familycommunication.

List of DonorsListe des donateurs

Many organizations and individuals have responded to our call to action this yearand provided generous support of ourmission. The Canadian Hearing Societygratefully acknowledges the followingdonors.

Not all our donors appear in this AnnualReport. We do, however, want to thankeach and every donor for generously supporting The Canadian Hearing Society.

Beaucoup d’organismes et de particuliersont répondu à notre appel à l’action cetteannée et ont généreusement soutenunotre mission. La Société canadienne de l’ouïe tient à remercier les donateurssuivants.

Nous ne pouvons publier le nom de tousnos donateurs dans ce rapport annuel.Toutefois nous remercions chacun d’entreeux pour son soutien généreux à laSociété canadienne de l’ouïe.

560 Seniors ClubAccess Centre for Community Care in Lanark,

Leeds and GrenvilleAcoustic Neuroma Association of CanadaAir Force Association of Canada - 428

Peterborough WingAngela Bruce Chapter IODECaptain Frederick Bond Chapter IODEAssociation Des Sourds De L’Estrie Inc.Big Cedar Seniors Social ClubCalvary Pentecostal ChurchCanadian Federation of University WomenChevaliers de ColombConsecon Women’s InstituteCoronation Chapter #218 - Order of the Eastern

StarWaterloo & Halton Regions Elks & Royal Purple

LodgeSarnia Elks Lodge #503Erin United ChurchKinette Club of PrestonKnights of Columbus # 1679, BrantfordKnights of Columbus #11086Knights of Columbus Council 5005Ancaster Lions ClubBrockville Lions ClubBurlington Central Lions ClubDistrict A3 LionsFowlers Corners & District Lions ClubHamilton West Lions ClubThe International Association of Lions Clubs,

District A-4Mississauga Central Lions ClubLions Club of Peterborough, District A3Lions Club of PeterboroughRichmond Hill Lions ClubLions Club of Sault Ste. MarieLions Club of SudburyThunder Bay Metro Lions ClubTottenham & District Lions ClubWarsaw & District Lions Club

Event SponsorsCommanditaires d’événements

Alcon Canada Inc.Arthur Funeral HomeAudiology ServicesBeltone CanadaCambridge Audiology ServicesCommunity FirstCorus EntertainmentG. E. CanadaGeosign CorporationGreat Lakes Power Ltd.H. K. Arnold Hearing AidsHall Telecommunications Supply Ltd.Hemmerich Hearing Center LtdHoliday Ford Sales (1980) LimitedHoliday Inn MidtownK & D ServicesLacroix Sports (Ottawa) Ltd.Linamar CorporationM. J. Lawless Holdings Ltd.Nisbett Funeral Home & Chapel Inc.Pat & Mike’s Property MaintenancePeterborough Corporate ChallengePhonak CanadaPiller Sausages & Delicatessens LtdRBC Financial GroupRenmark - Financial Communication FinancièresResearch in Motion Ltd.Rockwell Automation Canada Inc.Scotiabank GroupSennheiser Canada Inc.Siemens Hearing InstrumentsStarkey CanadaTambro Construction Ltd.Unitron HearingUrbandale Construction Ltd.Widex Canada Ltd.Woodbine Entertainment

Service ClubsClubs philanthropiques


FoundationsFondations

John Andrews FoundationThe Leonard & Felicie Blatt FoundationMaxwell Cummings Family FoundationGoel Family Charitable FoundationGilbert Goodman Family FoundationMiriam & Harold Green Family FoundationThe Huronia Communities FoundationThe Kitchener and Waterloo Community

FoundationEugene & Eva Kohn Family FoundationThe Community Foundation of Orillia & AreaThe Tenenbaum Charitable Foundation

Donors / Donateurs$10,000-$$24,999 / 10 000 à 24 999 $

*indicates Founding Members, donors who pledge to make an annual gift in each of five years.

* indique les membres fondateurs, les donateurs qui s’engagent à faire un don annuel pendant cinq ans.

Donors / Donateurs$5,000 - $9,999 / 5 000 à 9 999 $

Dalron Construction LimitedIBM Employees’ Charitable Fund

RED ADMIRAL BUTTERFLY SOCIETYThe Harold E. Ballard FoundationJohn A. Rhind *Fred StorkMike & Hennie Stork


Donors / Donateurs$25,000 + / 25 000 + $

Sun Life Financial

RED SPOTTED PURPLE BUTTERFLY SOCIETYJoanne DeLuzio & Dr. Marshall Chasin *Kelly Duffin *William & Gladys ErzMaribeth Meijer *

Wellington & District Lions ClubLions Homes for Deaf PeopleNorth End Seniors GroupNorthminster United Church WomenOxford County Naval Veterans AssociationPadre Pio Prayer GroupPeterborough District Deaf AssociationOttawa Professional Firefighters’ Association Benevolent

FundWhitchurch Stouffville Professional Firefighters’

AssociationRed Cross Community Health ServicesThe Rotary Club of Burlington Inc.Royal Canadian Legion Branch 23Royal Canadian Legion Branch 447Royal Canadian Legion Branch 560Royal Canadian Legion Branch 92Royal Canadian Legion Branch 582Order of the Royal Purple Lodge 14Twin City Sertoma ClubThe Sertoma Foundation of CanadaSertoma Foundation of Waterloo RegionSt. Peter’s Anglican ChurchSteelton Senior Citizens Club #235Sunnidale Corners Women’s InstituteTrinity United Church Women

Service ClubsClubs philanthropiques

Global Public Affairs Inc.Medtronic of Canada LtdScotiabank GroupTD Bank Financial GroupAnonymous (1)

GREEN LONGWING BUTTERFLY SOCIETYCIBCRBC Foundation

List of DonorsListe des donateurs



Winona ElliotWilliam & Gladys ErzImperial OilSiemens Canada LimitedTerry Wilson

Adriatic Financial Services Ltd.Robert Alexander *Altamira Maintenance/

Janitorial Ltd. *Rex Banks *Ralph Barford *Joan BeattieJoan BoothAlex & Trish Brown *Jean Camm *Capri Electric Ltd.Maurice CaronRichard & Linda Colosimone *Ted CrabtreeHenry EnsFred Enzel *Gay EvansLouise GagneKeith & Jane Golem *Kathleen Gratto, In Memory of

Steve Gratto (Son)Pat HamiltonKatherine Hum-

Antonopoulos *In Tech Risk Management Inc.Integra CapitalNorah Kennedy

Thong LingSusan Main *Gary Malkowski *Wayne MinkkilaNorma MosgroveGertrude MoultonKelly Murray *Office Central Inc.Stephanie Ozorio *John & Phyllis Parish,

In Memory of Kate Doyle

Murray PollardDr. John ReidMarilyn Reid *Michael P. Shea *Dr. Randi Stern *Dr. Phillip Wade *Hugh West *Weston Lions ClubJonathan Wollaston *Laurence WraggAnonymous (1)

MONARCH BUTTERFLY SOCIETY

Gael HannanDorothy L. HartsellCarrie HartwickCarolyn HighAmanda HoganF. S. HollingsworthBarry HolmesDikran IslemeciChris KapchesW/C Robert T. KeillNancy KellyAudrey KennyKimberly-Clark Inc.Harold M. KnoxAlbert KranenburgPenny LeclairLondon Life Employees’

Charity TrustFrank MacerolloSusan MainPaul MangH. Douglas MansfieldRichard MargisonJulia McIntyreStephan MirskyMississagi Power TrustBruce MontadorRoger MuiseKelly MurrayKumar NadesapillaiJohnstone NduguOPG Employees’ &

Pensioners’ Charity Trust

Ian OstrowerkaJoseph PennaBlanche ReidJon ReidBetty RogersMarilyn RognvaldsonRoll Form GroupJohn RomeBeatrice M. RoweMuriel Ryersee

Donors / Donateurs$250 - $499 / 250 à 499 $

John S. CarruthersJohn CassidyBarbara CassonMark ChaperonNorman D. CheckleyMyrna ClarkRuby E. ClaussenJane CotnamMonique CourcellesJohn CraigKathy CraigJohn CulinerDew Engineering &

Development Ltd.John DickH. DuncanHelen DuncanMichael DurantFred EnzelPatricia FairleySteven FaughnanGeorge FinkJeremy FryGoldcorp Canada Ltd.Sandy GoneauEvelyne GounetenziPatricia. E. GrangerMary HallHamilton Utilities

Employees’ Charitable Donation Fund

Barry AlspectorWallace BankertBlack Diamond Golf Club Inc.DUCA Financial ServicesGreat Lakes Power Ltd.Hydro One Employees’

and Pensioners’ Charity Trust Fund

A. Ross McBain


SPRING AZURE BUTTERFLY SOCIETYVictoria BabyJohn BrouwerKenneth R. BurrillAmrit ChahalAdrienne ClarkeTerence ClarksonEric & Susan CohenMaurice CorbettPhyllis FergussonMr. & Mrs. C. Warren GoldringStephanus Greeff *Brenda Helm

Lucy is now the only Deaf person in her family, but notthe first. Her grandmother washard of hearing and two great-grandmothers were deaf.Originally from the EasternTownships, Lucy grew up in

Quebec, Switzerland, and Ottawa attendingboth deaf and hearing classes in both Frenchand English programs.

Lucy got involved with CHS at a young age,first for hearing aid molds to fit her tiny earsand then later in high school when she gother first TTY: “I can still remember the daythe Bell Relay Service (BRS) was first set upand I could actually make a call without having to ask a hearing person – I ordered a pizza.” Technology has come a long waysince then. “I can’t imagine going back tothose days, now that we have pagers andVideo Phones – things we used to only imagine having!”

When Lucy went to university she used CHS’sinterpreting services and VocationalRehabilitation Services. She graduated fromthe University of Ottawa with a B.A. inPsychology and then earned her M.A. fromGallaudet University. She’s now a MentalHealth Counsellor with CHS’s CONNECTCounselling Program in Toronto.

Lucy was featured on the cover of the Fall1994 issue of Vibrations, the predecessor toVibes, CHS’s magazine. Not much haschanged – she’s still addicted to travel and isplanning a future trip to the Arctic, but notbefore heading to Spain this summer.

LLuuccyy RRoossss


Allan McKayWayne MinkkilaOticon CanadaRiverside GroupSonocoUnitron HearingDon Van DusenMaurice VilleneuveArthur Wormald

Timen HoOliver Luehr *Mary Lumgair *Alice M. MoultonDavid PauliDr. E.R. PereraRobert A. RodgersG. SawitzkiR. SherrinNan ShuttleworthRalph SturrupAnonymous (1)

Marion AgnewMurray ArcherTony ArditoMr. & Mrs. J. AttwellBrent BarberPaul Barlow

Helen G. BarrettReid BarryJoan BrentAlex BrownLinda BurtJone Carron


Adrian AinsworthErnest AmyJohn (Jack) AymerHarley Baxter-BurtisAnn BonnettMargaret BradyAnthony BulsinkGuido DeCarloRosa Di VenosaClarence F. DicksonK. M. DoyleMae EdgarRussell EdgertonMargaretha EhrlichMarcel FerronBarry FlattElias FlikkeJames Earl GolloherAllan GordonEmma HallWealtha HendersonPhyllis IvesonLion Ray JohnsonAntitas KauberFlorence KroppJack LabrecheCecile LacoursiereDr. T. LalorClifford Wesley Lewis

Gifts Made in Loving Memory of:Dons en mémoire

Muhammad SaleemJoan SaviskasJean Elizabeth ScottWayne ShawCharles SilvermanLisa SmeccaDavid SmithRuth StedmanClara SteinbergJames TaitCate TaylorVerbatim Reporting Services

Mary Theresa MacerolloHarold (Mort) MaddickRuth MasselMae McCarthyMary McPhailEdna McShaneEthel MorleyFernando MunozWallace NahrgangArt PaquetteCarol Ann PerleyRobert PetersMoneca Price Lloyd RileyMary SickoffAlbert SimmonsMarjory SimpsonDavid SnellingsRand SparlingMarion StewartJoe SweersStephania SzkalejPhyllis ThompsonWilliam TremblayJim TurveyMelinda WallEileen WykesRobert Young

Bequests (Estate of)Legs (succession de)

We thank these individuals for making a commitment intheir Will of a future gift to CHS.

Nous remercions ces personnes qui se sont engagéespar testament à faire un legs futur à la SCO.

The Estate of Margot AndersonThe Estate of Margaret Louise BlackwellThe Estate of Katharine CartwrightThe Estate of Daisy Evelyn JenningsThe Estate of Cecil MartinThe Estate of Audrey Phyllis MerrifieldThe Estate of Muriel Uldene MoffittThe Estate of Myrtle Meretsky NefskyThe Estate of Frederick James ParisThe Estate of Irene May RinchThe Estate of Margaret ShuterThe Estate of Dawn Swartz

Swallowtail Butterfly Bequest SocietySociété de legs « papillon porte-qqueue »

Dr. Marshall ChasinJoanne DeLuzioPat HamiltonBruce HawkingsRhonda HawkingsKatherine Hesson-BoltonWharton HoodWayne KingShirley McHughMarian McLeodMarilyn MooreMaurice VilleneuveAnonymous (3)

Almut VogelHubert VogtMarilyn WalkerWalmartC.E. and Joyce WarrenSheila WarrenLillian E. WhiteE. Joan WilliamsAudrey WillsonSusan YoungAnonymous (4)



In December 2005 the Lions Homesfor Deaf People and the Lion andLioness Clubs of Multiple District “A”awarded CHS a generous grant of$175,000 that enabled us to openCommunication Devices &Accessibility Centres in 18 CHS

offices across the province.

The International Association of Lions Clubs is thelargest service organization in the world with over1.4 million members in more than 43,300 clubs in714 Districts covering 182 countries and geographic areas. Lion and Lioness Club membersgive their time, skills and resources to raise funds forcharitable giving both in their communities andinternationally.

The first of their kind in Canada, the Centres arerolling out over two years and will supply a walk-updisplay of communication devices where our expertstaff will demonstrate, make recommendationsbased on individual needs and consumers will havea trial period to assess if the equipment is meetingtheir needs.

Centres have opened in Brantford, Dryden, Durham(Oshawa), Fort Frances, Niagara, Kenora, Simcoe-York (Newmarket), and Thunder Bay.

The media have been enthusiastic supporters of theCentres. Local television, radio and newspapershave covered the ribbon-cutting ceremonies in eachof the eight cities that have opened the new Centres.

Additional Centres will be opened in fiscal 2008 inBarrie, Belleville, Brockville, Chatham, Elliot Lake,Guelph, North Bay, Sarnia, Sault Ste. Marie, andTimmins.

With these additional 18 Centres, all 28 CHS officeswill be equipped with Communication Devices &Accessibility Centres by the end of fiscal 2008.

LLiioonn JJaacckk GGrraayyddoonn

Regional and Area Offices/Bureaux régionaux:

THE CANADIAN HEARING SOCIETYLA SOCIETE CANADIENNE DE L OUIE

`` , ..

DURHAM Region (Oshawa)Braemor Center Plaza575 Thornton Rd. N., Unit 13, L1J 8L5 (905) 404-8490 Phone/Voix (905) 404-0468 TTY/ATS(905) 404-2012 Fax/Téléc1-800-213-3848 Toll-free Phone/Voix1-800-213-0514 Toll-free TTY/ATSE-mail/Courriel: [email protected]

ELLIOT LAKEc/o Huron Lodge, 100 Manitoba Rd., P5A 3T1(705) 848-5306 Phone/Voix/TTY/ATS(705) 848-1306 Fax/TélécE-mail/Courriel: [email protected]

FORT FRANCES507 Portage Ave., P9A 2A2(807) 274-4224 Phone/Voix/TTY/ATS(807) 274-1330 Fax/TélécE-mail/Courriel: [email protected]

GUELPH 2 Quebec St., Suite 200, N1H 2T3 (519) 821-4242 Phone/Voix/TTY/ATS(519) 821-8846 Fax/TélécE-mail/Courriel: [email protected]

HAMILTON 21 Hunter St. E., 2nd Floor, L8N 1M2(905) 522-0755 Phone/Voix(905) 522-1128 TTY/ATS(905) 522-1336 Fax/TélécE-mail/Courriel: [email protected]

KENORA136 Main St. S., P9N 1S9(807) 468-7230 Phone/Voix/TTY/ATS(807) 468-8496 Fax/TélécE-mail/Courriel: [email protected]

KINGSTON221 Portsmouth Ave., Third Floor, K7M 1V5(613) 544-1927 Phone/Voix(613) 544-2765 TTY/ATS(613) 544-1975 Fax/Téléc (613) 542-2335 VCOE-mail/Courriel: [email protected]

LONDON181 Wellington St., N6B 2K9(519) 667-3325 Phone/Voix(519) 667-3323 TTY/ATS(519) 667-9668 Fax/TélécE-mail/Courriel: [email protected]

NIAGARA Normandy Resource Centre, 111 Church St.St. Catharines, L2R 3C9(905) 984-4412 Phone/Voix(905) 984-8916 TTY/ATS(905) 984-8298 Fax/TélécE-mail/Courriel: [email protected]

NORTH BAY#432-101 Worthington St. E., P1B 1G5(705) 474-8090 Phone/Voix(705) 494-8487 TTY/ATS(705) 474-6075 Fax/TélécE-mail/Courriel: [email protected]

OTTAWA#502-2197 Riverside Dr., K1H 7X3(613) 521-0509 Phone/Voix(613) 521-2319 HAP(613) 521-0634 TTY/ATS(613) 521-0838 Fax/TélécE-mail/Courriel: [email protected]

PEEL/HALTON/DUFFERIN2227 South Millway, Suite 300, Mississauga, L5L 3R6(905) 608-0271 Phone/Voix(905) 608-1691 TTY/ATS(905) 608-8241 Fax/Téléc1-877-603-7161 Toll-free Phone/Voix1-877-679-5662 Toll-free TTY/ATSE-mail/Courriel: [email protected]

PETERBOROUGH315 Reid St., K9J 3R2(705) 743-1573 Phone/Voix(705) 743-1621 TTY/ATS(705) 741-0708 Fax/TélécE-mail/Courriel: [email protected]

SARNIA704 Mara St., Unit 117, Point Edward, N7V 1X4(519) 337-8307 Phone/Voix(519) 337-5943 TTY/ATS(519) 337-6886 Fax/TélécE-mail/Courriel: [email protected]

SAULT STE. MARIE130 Queen St. E., P6A 1Y5(705) 946-4320 Phone/Voix(705) 256-2752 TTY/ATS(705) 256-7231 Fax/TélécE-mail/Courriel: [email protected]

SIMCOE YORK 713 Davis Drive, Unit 105, Newmarket, L3Y 2R3(905) 715-7511 Phone/Voix(905) 898-6646 TTY/ATS(905) 715-7109 Fax/ Téléc1-877-715-7511 Toll-free Phone/Voix1-877-967-5247 Toll-free TTY/ATSE-mail/Courriel: [email protected]

SUDBURY1233 Paris St., P3E 3B6(705) 522-1020 Phone/Voix(705) 522-1090 TTY/ATS(705) 522-1060 Fax/Téléc1-800-479-4562 Toll-free Phone/Voix/TTY/ATSE-mail/Courriel: [email protected]

THUNDER BAY135 Syndicate Ave. N., Suite 300, P7C 3V6(807) 623-1646 Phone/Voix(807) 623-5639 TTY/ATS(807) 623-4815 Fax/Téléc1-866-646-0541 Toll-free Phone/Voix/TTY/ATSE-mail/Courriel: [email protected]

TIMMINS83 Wilson Ave., P4N 2S8(705) 268-0771 Phone/Voix(705) 268-0744 TTY/ATS(705) 268-4598 Fax/TélécE-mail/Courriel: [email protected]

TORONTO 271 Spadina Road, M5R 2V3(416) 928-2504 Phone/Voix(416) 964-0023 TTY/ATS(416) 928-2508 Chinese/chinois(416) 928-2523 Fax/TélécE-mail/Courriel: [email protected]

WATERLOO120 Ottawa Street North, Suite 200Kitchener, N2H 3K5(519) 744-6811 Phone/Voix(519) 744-6901 TTY/ATS(519) 744-2390 Fax/Téléc1-800-668-5815 Toll-free Phone/Voix/TTY/ATSE-mail/Courriel: [email protected]

WINDSOR300 Giles Blvd. E, Unit A3, N9A 4C4(519) 253-7241 Phone/Voix(519) 254-1704 TTY/ATS(519) 253-8831 HAP/Audiology(519) 253-6630 Fax/TélécE-mail/Courriel: [email protected]

Head Office/Siège social: 271 Spadina Rd., Toronto, ON M5R 2V3 Phone/Voix: 416-928-2500 Toll-free/sans frais: 1-877-347-3427 TTY/ATS: 416-964-0023 Toll-free/sans frais: 1-877-347-3429Fax/Téléc: 416-928-2506 E-mail/Courriel: [email protected] Website/siteweb: www.chs.ca

BARRIE44 Cedar Pointe Dr., Suite 1103-B, L4N 5R7(705) 737-3190 Phone/Voix/TTY/ATS(705) 722-0381 Fax/TélécE-mail/Courriel: [email protected]

BELLEVILLEBayview Mall, 470 Dundas St. E.Unit 51, K8N 1G1(613) 966-8995 Phone/Voix(613) 966-7381 TTY/ATS(613) 966-8365 Fax/TélécE-mail/Courriel: [email protected]

BRANTFORD225 Colborne St., Suite 139, N3T 2H2(519) 753-3162 Phone/Voix (519) 720-0251 TTY/ATS(519) 753-7447 Fax/TélécE-mail/Courriel: [email protected]

BROCKVILLE68 William Street, Suite 205, K6V 4V5(613) 498-3933 Phone/Voix(613) 498-3317 TTY/ATS (613) 498-0363 Fax/TélécE-mail/Courriel: [email protected]

CHATHAM-KKENT48-5th St.Suite 404, N7M 4V8(519) 354-9347 Phone/Voix/TTY/ATS(519) 354-2083 Fax/TélécE-mail/Courriel: [email protected]

DRYDEN52 VanHorne Ave., Unit 400, P8N 2A9(807) 221-2588 Phone/Voix (807) 221-2589 TTY/ATS(807) 221-2590 Fax/TélécE-mail/Courriel: [email protected]

Toll-free numbers may work in local callingareas only.Les numéros sans frais ne fonctionnent danscertains cas que dans la zone d’appel locale.


ANNUAL REPORT 2006–2007 · especially its leader Joanne DeLuzio (featured in the “CHS Family...

Documents

Transcript of ANNUAL REPORT 2006–2007 · especially its leader Joanne DeLuzio (featured in the “CHS Family...