An introduction to YSC

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Contents

Where psychology means business

About us

YSC is one of the world’s leading business psychology consulting companies. Every day we help organisations of all sizes to get the most out of their people. We do this through individual and team assessment and development; executive coaching; organisational consulting; and the management of change through our online survey division.

We work with a diverse range of clients that include ASX 500, FTSE 100 and Fortune 500 companies, government departments and non-profit organisations. Our level of client retention is, we believe, among the highest in the industry. Many of our clients have been with us since we were first established and their recommendations have led to an increase in our size and scope over the years. We remain client-centric and have opened a global network of offices to reflect this.

As a company we are dedicated to transforming organisational effectiveness through releasing the power of people.

Working with you 5

Assessment 7

Development 9

Organisational development and culture 11

Tomorrow’s leaders 13

Measuring change 15

Our clients 17

Contact us 19

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The journey to Meaning Inc.Through our research and partnership with some of the most successful, long standing companies in the world, we understand how to help organisations create a compelling sense of meaning for their people, unlock potential and deliver amazing results. These insights are encapsulated in our Meaning Inc. model.

In 2007 we published Meaning Inc., which brings our Meaning Inc. model to life. We have also designed a complete product offering to evaluate your strengths and opportunities as a Meaning Inc. company.

Envision• Invigorating purpose: Connecting

people to the DNA of the business and inspiring them to leave a lasting imprint on the world.

• Real world connection: Deep understanding of what’s happening in the world.

Engage• Authentic leadership: Leading

through challenge, compassion and accountability.

Working with you. Imagine an organisation that creates true meaning for all its people, lives its values whilst also being able to achieve its business imperatives. Achievable? Impossible? Unrealistic? Yours?

• Deep engagement: Creating a strong sense of belonging, commitment and energy.

• Organisational alignment: Simple, coherent and integrated structures and processes.

Enable• Unleashed potential: Playing to

people’s unique strengths so they achieve the extraordinary.

• Sustainable performance and social impact: Consistently deliver great results and make a meaningful contribution to society.

Meaning Inc. in actionUsing our Meaning Inc. model as a guiding principle, we have developed a range of customised services at the individual, team and organisational levels. We work pragmatically, smartly and dynamically with you to help you achieve your business imperatives. We do not hide behind academic mystique or abstract theorising.

The remainder of our brochure provides details on some of these services. For more information, please contact your nearest YSC office.

We support organisations in the following ways:

Individual• Assessment for hiring• Leadership development• Coaching• 360 feedback

Team• Team effectiveness• Team 360• Team coaching• Assessment and development

workshops

Organisational• Leadership benchmarking• Culture change• Vision and values• Capability frameworks• Meaning and engagement • Managed coaching service • Online surveys

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We have assessed in excess of 20,000 individuals and our assessment methodology has won recognition as one of the most thorough and incisive in the business. YSC assessments – used for hiring and developing senior level talent – provide rich, substantial insights into an individual’s distinctive qualities, their spike strengths and their stretches. Tailored towards top management teams and other senior executives, our experienced consultants conduct the process with your business objectives, culture and organisational values front of mind.

Our assessment methodology

• A pre-brief and debrief with the business leader and/or HR business partner commissioning the assessment to ensure we are immersed in the business context.

• An in-person, half-day biographical assessment during which we explore the individual’s career and background, achievements, performance, influences and challenges as well as the personal and psychological characteristics that underpin the person’s success. We also use psychometric tools to gain a deeper understanding of the individual. The information gathered from the psychometrics is fed back during the assessment and used to promote further discussion.

• A report describing the person’s characteristics, job-relevant strengths, development needs and longer-term potential.

• An optional two hour feedback and coaching session which provides an opportunity to discuss the report and start building on the insights it offers.

Assessment. Do you have the right leaders to take your organisation to the next level? Profiling executives for recruitment and development is a core part of our DNA.

What makes our assessment distinct?

• We evaluate individuals against what really matters – leadership capability and the capacity to deliver outstanding results for your business.

• The process centres on a collaborative dialogue rather than using stock questions which lead to rehearsed answers.

• Our industry leading consultants have the expertise to get to the core of an individual.

Middle management assessment

• In addition to our senior level assessment – for which we are well known – we have also developed a suite of assessment offerings aimed at middle managers. (See page 13)

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Development. When people are your most valuable asset, unlocking their full potential is vitally important.

Executive Coaching

Our executive coaches enable business leaders to unleash their full potential, overcome challenges and personal impediments and move forward for the benefit of the organisation. We provide executive coaching based on the following principles:

• Coaching is concerned with tangible improvements in personal effectiveness. It is primarily future-focused, applying techniques and insights that make a positive and profound difference to business performance.

• Our coaching process aims to achieve alignment between business values and personal values, between leadership requirements and leadership position, and between business goals and personal goals.

• Our coaches are recognised for their combination of interpersonal and commercial expertise.

• We work to tailored coaching contracts aimed at addressing specific developmental objectives as defined by the client organisation and agreed by the individual. A typical contract would be six

coaching sessions over six months to work on three or four objectives.

• Regular ‘check backs’ with the individual’s manager and/or corporate sponsor to ensure progress is being made in the right direction.

Team Effectiveness

Putting people together to work on a task doesn’t make a team. It is our experience that whilst truly effective teams outstrip the productivity of individuals working alone, an ineffective team is more destructive to an organisation than individual contributors falling short. Life gets complicated working in large, global, matrixed organisations. Senior executives belong to and lead multiple teams that straddle functions, geographies and products. As such, the need for well-functioning teams is critical.

Over time we have created a range of approaches for developing high performing teams. We start by understanding the team’s business objectives and where they fit in with company strategy. Our next step is to gain a thorough insight into the individuals in the team and diagnose

how they work together collectively. We go beyond simple team dynamics to explore issues such as the team’s ability to deliver and sustain optimum performance, its clarity of focus and alignment, the manner in which the team lives the value of continuous improvement and how the team interfaces with stakeholders across and outside the organisation.

Based on the outcomes of the diagnosis, we will work with you to tailor a relevant and beneficial team intervention focused not only at enhancing the internal dynamics of the team but also raising the bar on performance through:

• Equipping individuals with pragmatic tools and techniques that they can use with the teams they lead and to which they belong.

• Helping team members gain a much deeper level of insight about their own working style and their colleagues’ in order that they capitalise on their relative strengths.

• Introducing our Relationship model to give individuals the know-how to foster great relationships at work and to influence more effectively.

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Culture is all about the “way we do things around here.” At its best, it enables you and your people to be adaptive and responsive while embodying core principles and values. Our OD and Culture practice aims to help create organisations that support and enhance people’s abilities to achieve business objectives in a sustainable way.

We start by working with you and key stakeholders in your business to thoroughly understand your strategy, culture and business through a diagnostic process that includes in-depth interviews, team analysis and organisational audits. In partnership with you, we craft a plan for change that is unique to your organisation to assist you with building core business

strengths and eliminating hurdles to your success. Through a combination of approaches, we support leaders to make the attitudinal and behavioural shifts to lead in a new way.

Some examples of our offerings in this area are:

• Redefining organisational vision and values.

• Developing leadership frameworks that are specific enough to reflect the leadership DNA of the organisation but broad enough to apply across different functions and geographies.

• Using our Meaning Inc. survey to diagnose and build true engagement and purpose in your organisation.

Organisational development and culture. Does your culture help you obtain your business goals… or keep you from them?

What makes YSC’s organisational development and culture process distinct?

• Our leadership and organisational benchmarks gained through our diverse international client portfolio and our 20 years of experience.

• Our in-depth understanding of individuals’ drivers, assumptions and behaviour patterns as well as barriers to change.

• Our pragmatic focus, commercial awareness and practical application of psychology in organisational settings.

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Your emerging leaders are key to your future success. Our suite of View offerings help you to build organisational capability by identifying and growing your future leader population.

We support your emerging leaders with a range of interventions that include the following:

Identifying Talent

Individual ProfilingHelping you to select, identify and develop potential using YSC’s best-in-class assessment expertise.

Talent I.D.Fast, cost-effective 1:1 assessments to audit and benchmark the calibre of your talent. Comparing individuals and groups for strategic decision making.

Assessment CentresA cost effective means of selecting the very best talent to drive your business success.

Developing Talent

Leadership RoadmappingCreating powerful development plans that act as a roadmap to future success.

Tomorrow’s leaders. Harnessing YSC’s industry leading expertise assessing and developing senior leaders – our View offering supports middle managers on their journey to leadership.

View Coaching Maximising individual potential through practical, challenging and cost-effective coaching.

Retaining TalentLeadership WorkshopsDeveloping tomorrow’s leaders through challenging and inspiring workshops which draw on YSC’s experience of world class leadership.

Team BuildingIncreasing productivity and engagement by getting teams to work more effectively together.

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Combining cutting edge technology with YSC’s core expertise in business psychology consulting – we help you to enhance the development of individuals, teams and organisations by providing a best-in-class feedback service. When you partner with YSC Online you will be supported by an account manager and a dedicated client team of experienced professionals. Our key aims are to deliver great customer service and valuable insight to our clients. We are committed to driving high response rates while maintaining professional standards.

We work with you to create surveys that exactly match your needs, while still being able to draw on our own pre-designed products if you wish. Our user-friendly platform gives clients the opportunity to interact with their results. These results sit on an interactive, online system allowing

users to view different comparisons of ratings and responses. The system has extensive language capability so that individuals can read or respond to surveys in their chosen language. Dependent on your in-house resource, project needs and budget, we offer flexible levels of support ranging from a fully managed service through to a complete licensed solution giving you full control. Examples of our key survey products include:

360 Feedback

Our cutting-edge multi-rater feedback survey sets the industry standard for what a great 360 feedback process looks like.

Pulse Feedback Tracker

When you need to measure the success of your coaching and development interventions, our Pulse Feedback

Measuring change. How do you use feedback to grow people and your business?

Tracker is the tool of choice. It measures change using a short, targeted survey at timely intervals, tailored to individual goals.

Organisational Surveys

We can help you measure the company’s organisational culture and climate as well as employee satisfaction with potential for features such as a link to the survey on a global intranet.

Team Effectiveness Survey

This tool enables you to explore a team’s performance across five critical dimensions in a clear and pragmatic way. It can also be used to help teams consider how they work together and enhance performance.

We have been working with YSC on a global basis, with our main partnership based in the YSC offices in Sydney. YSC is a professional, flexible organization, responsive to our needs and they really listen to the client, delivering development and assessment services with integrity.Lynne Rutherford, Group Vice President, Talent Management, Brambles

We have been using YSC for over 3 years, and I would fully endorse their capability and their levels of service. Their consultants have provided enormous value to SKM, and are seen as key partners to our business. Their services to us include executive level assessment, development, and candidate assessment. We find them extremely good in this space.

Steve Dorian, HRD, Sinclair Knight Merz

When we got to final interview YSC were easy to engage, responsive, flexible, internally co-ordinated and turned requests (with often unrealistic timeframes) around quickly and efficiently. Their assessment, immediate feedback and report on each candidate was insightful and at all times accurate. I would certainly recommend them and would not hesitate to use them again.

Madeleine Seletto; Head of People, Customer Service Centres and On-Line, Westpac

Coaching has given me greater strength to believe in what I do well and greater insight into my own effectiveness.Vince Hawksworth, Chief Executive, TrustPower

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Our clients. We work with a number of organisations on the ASX 500 as well as non-profit organisations and government departments.

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YSC Australia are also proud to support The Westpac Group’s Organisational Mentoring Program, designed to help deliver sustainable benefits to the social sector by supporting continuous improvement, innovation and collaboration in the not-for-profit sector.

As part of the program, we provide executive coaching to::

• Juvenile Diabetes Research Foundation• Inspire Australia• CanTeen• National Aboriginal Sporting Chance Academy• Tranby Aboriginal College

We support...

SydneyLevel 1, 88 George StreetThe Rocks, NSW 2000 Australia

Tel: +61 (0)2 9252 3332Fax: +61 (0)2 9252 3722Email: Australia@ysc.com

MelbourneLevel 7, 454 Collins StMelbourne 3000

Tel: +61 (0)3 8679 4122/3Fax: +61 (0)3 8319 4055Email: melbourne@ysc.com

Contact us MumbaiLevel 12, Platina, Plot no C-59Bandra Kurla Complex, Bandra (E)Mumbai 400 051, India

Tel: +91 22 40907142/3Fax: +91 22 4090 7070Email: India@ysc.com

Hong KongSuite 1901, Tower II, Lippo Centre 89 Queensway, Hong Kong

Tel: +852 2804 6006Fax: +852 2804 6898Email: HongKong@ysc.com

South Africa4, The High StreetMelrose Arch, Melrose NorthGauteng 2196, South Africa

Tel: +27 11 684 2952/3Fax: +27 11 684 2951Email: SouthAfrica@ysc.com

www.ysc.comReleasing the power of people

© YSC Ltd. 2012. YSC is the trading name of Young Samuel Chambers (“YSC”) Limited. Registered in England at 50 Floral Street, London, WC2E 9DA. Company Number 2402857

Printed on recycled paper

At YSC our mission is to release the power of people. We do this by combining industry leading psychological insight with a thorough understanding of our clients’ business needs. We work with clients across their entire talent lifecycles, including: recruitment, induction, development, the identification of potential, internal selection, role change, measurement and departure. Our key client offerings include 1:1 and team assessment, executive coaching, organisational consulting and the measurement of change.

Mexico CityTel: +52 55 9172 1458São PauloTel: +55 11 3521 7085Hong KongTel: +852 2804 6006SydneyTel: +61 (0)2 9252 3332MelbourneTel: +61 (0)3 8679 4122/3JohannesburgTel: +27 11 684 2952/3MumbaiTel: +91 22 6671 9917/8

LondonTel: +44 (0)20 7520 5555EdinburghTel: +44 (0)131 228 7940Ratingen (Germany)Tel: +49 (0)2102 892690Arnhem (Netherlands)Tel: +31 (0)26 3530242New YorkTel: +1 212 661 9888Chicago Tel: +1 312 477 0560HoustonTel: +1 281 589 8889San FranciscoTel: +1 (415)746 9720