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AMACOM, a division of American Management Association,publishes books on business, management, career growth,current events, technology, personal finance, real estate,and self-help. AMACOM books help readers enhance theirpersonal and pro fes sional growth and reach into the futureto understand emerging trends and cutting-edge thinking.

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SPRING-SUMMER 2013

CATALOG of BOOKS

What Keeps Leaders Up at Night Recognizing and Resolving Your Most Troubling Management Issues Nicole Lipkin

No matter how many initiatives you spearhead or how hard you think about deci -sions, you will make the occasional management misstep. All leaders do. You

can lie awake at night questioning yourself or you can read this book.

As a clinical and business psychologist who works with executives around the world,Nicole Lipkin knows the stresses leaders face. In What Keeps Leaders Up at Night, shepre sents smart solutions to the common mistakes leaders make with their people,answering questions including:Why do I sometimes feel threatened by my best people? • How do I remain coolin hot situations? • How can I ensure people hear what I say? • How can I copemore effectively with change? • Why have I lost so many of my best em ployees tothe competition?

The book examines engagement, motivation, expectation, emotions, interpersonaland group dynamics—all the psychological principles that play pivotal roles in theworkplace. Featuring illuminating examples and exercises, What Keeps Leaders Up atNight shines a bright light into the dark corners where all leaders struggle withtheir own shortcomings.

NICOLE LIPKIN (Philadelphia, PA), a sought-after speaker and consultant, holds a doctoratein Clinical Psychology as well as an MBA. She has shared her expertise on NPR, NBC,CBS, Fox Business News, and other high-profile media outlets.

Solve your most-pressing people problems—and sleep better at night.

Personality PowerDiscover Your Unique Profile—and Unlock Your Potential for Breakthrough SuccessShoya Zichy with Ann Bidou

Arecent Conference Board survey found that a staggering 53 percent of workers aredis sat isfied with their jobs, but with the unemployment rate stubbornly high,

search ing for a new position may not be the answer.

Based on the author’s proprietary personality model used by over 50,000 profes sion -als worldwide, Personality Power shows you how to identify and harness your corestrengths to immediately improve your job satisfaction—and, ultimately, your success.

After completing a simple 10-minute self-assessment, just turn to the in-depth chapterdevoted to your personality type to:Discover your work-related strengths and potential blind spots • Identify your ideal(and least-preferred) work environments • Learn how best to communicate withand coach others with different styles • Create a personal career roadmap com pletewith concrete steps for achieving your goals • And much more

Featuring helpful charts, exercises, and inspiring success stories, Personality Powershows you how to leverage your natural talents and find the fulfillment and recog -ni tion you deserve.

SHOYA ZICHY (New York City) is the creator of the award-winning Color Q personality profilesystem. Formerly president of the Myers-Briggs Association of New York, her roster ofimpressive clients includes Merrill Lynch, Bank of America, UBS, and the U.S. Treasury.She is the author of the popular book Career Match (978-0-8144-7364-1).

Knowing yourself is the key to success and happiness at work.

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MARCH 2013 • CareerPaperback • 6 x 9 • 288 pages

978-0-8144-2123-9U.S. $16.95

JUNE 2013 • Management / LeadershipHardcover • 61/8 x 91/4 • 288 pages

978-0-8144-3211-2U.S. $21.95

• National print campaign

• National radio campaign

• National TV campaign

• National syndicated article placement

• Online campaign

• Co-op advertising available

Stiletto NetworkInside the Women’s Power Circles

That Are Changing the Face of Business

Pamela Ryckman

More women are running major companies than ever be -fore. While still far too few in number, these female heads

of industry are the forerunners of a radical shift in power nowunderway. During the past few years, women’s groups havebeen coalescing in every major American city. Formidable ladiesacross professions are convening at unprecedented rates, form -ing salons, dinner groups, and networking circles—and colla bo -r ating to achieve clout and success. A new girls’ network is aliveand set to hyperdrive.

Stiletto Network is about those groups: the “Power Bitches,”“Brazen Hussies” and “S.L.U.T.S.: Successful Ladies Under Tre -men dous Stress.” It’s about what happens when bright, extraor -di nary women—from captains of industry to aspiring entre pre -neurs—come together to celebrate and unwind, debate andcom pare notes. But it’s also about what happens when theyleave the table, when the talking stops and the action starts. It’sabout how they mine their collective intelligence to realize theirdreams or champion a cause, how they lift up their friends andpush them forward, how they join forces to ensure each womangets what she needs—be it information, an introduction, apartnership, or a landmark deal.

This is the first book to shed light on this groundbreaking move -ment. Sharing story after story of women banding togeth er tohelp other women, Stiletto Network is both a call to action andan inside look at a better way of doing business.

PAMELA RYCKMAN (New York City) has written for The New YorkTimes, Financial Times, Fortune.com/CNNMoney, Inter na tionalHerald Tribune, The New York Observer, and The New YorkSun, among other publications. Prior to becoming a journalist, sheperformed strategy work for Merrill Lynch and Goldman Sachs.

The face of business is getting a serious makeover.

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MAY 2013 • Career

Hardcover • 6 1/8 x 9 1/4 • 256 pages

978-0-8144-3253-2

U.S. $22.95

Get Clients Now!™THIRD EDITIONA 28-Day Marketing Program for Professionals, Consultants, and CoachesC.J. Hayden • Foreword by Jay Conrad Levinson

Get Clients Now! has helped thousands of independent professionals drama ti cal lyincrease their client base. With this uniquely practical guide, it’s easy to replace

scattershot marketing and networking efforts with proven and targeted tactics. Using asimple cookbook model, the book helps readers identify the ingredients missing fromtheir current marketing activities, select the right strategies and tools from a menu ofoptions, and create a completely customized action plan. A structured 28-day pro -gram then outlines exactly what they need to do to put it into action.

Now fully updated, the third edition combines tried-and-true marketing practiceswith new ideas for reaching clients. Readers will learn:How to choose the best marketing tactics for their situation and personality •Hands-on approaches for replacing unproductive cold-calling with the power ofrelationship marketing • Online networking and prospecting, social media, andinternet marketing strategies that really work • Advice on integrating online andoffline tactics • Tips for dealing with fear, resistance, and procrastination • And more

Complete with worksheets, exercises and all-new examples, Get Clients Now! remainsthe definitive guide on winning new business.

C. J. HAYDEN (San Francisco, CA) is a Master Certified Coach, popular speaker, and principalof Wings for Business, LLC, a firm that teaches self-employed professionals to make moremoney with less effort.

Want more clients? Better clients? Here’s how!

Conversations That SellCollaborate with Buyers and Make Every Conversation CountNancy Bleeke • Foreword by Jill Konrath

Today’s buyers want more from sales professionals than a simple consultation.What they’re hungry for are meaningful, collaborative conversations built on mu -

tu al value and trust, that result in a Win3...where they, the seller, and the organi za tion,achieve a winning outcome.

This book introduces sales professionals to the collaborative conversation skills theyneed to capture the buyer’s attention and secure business. Based on the author’s five-step sales system, What’s in It for Them (WIIFT)—Wait, Initiate, Investigate, Facilitate,Then Consolidate—the book shows readers how to:Prepare for an effective sales call • Identify sales opportunities and the factorsthat drive buyers to act • Adjust their approach to the type of buyer—Achievers,Commanders, Reflectors, and Expressers • Make conversations flow easily •Address problems, opportunities, wants, and needs • Work through objections • Advance and close sales • And more

Packed with valuable tools and examples, salespeople in all industries will dis cov erhow to increase their short- and long-term sales success by keeping the focus of everyconversation where it belongs—on the buyer.

NANCY BLEEKE (Muskego, WI) is president of Sales Pro Insider, a training and consulting firmspecializing in sales effectiveness. Her clients include Motorola, CVS-Caremark, Celestica,MassMutual, and Rexnord.

When it comes to sales, there’s no such thing as “small talk.” Here’s how to make the most of every conversation.

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APRIL 2013 • SalesPaperback • 6 x 9 • 240 pages

978-0-8144-3180-1U.S. $17.95

MAY 2013 • MarketingPaperback • 7 x 10 • 288 pages

Previous Edition: 978-0-8144-7374-0978-0-8144-3245-7

U.S. $19.95

• National print campaign

• National radio campaign

• National syndicated article placement

• Online campaign

• Co-op advertising available

This Is How to Get Your Next JobAn Inside Look at What Employers Really Want

Andrea Kay • Foreword by Richard Nelson Bolles

Even in a bad economy, companies have job openings theycan’t fill. Considering the millions of people who are out of

work or unhappily employed, how can that be? What are jobseekers doing to turn off employers? And what is it that em -ploy ers want but aren’t finding?

Leading career expert and syndicated columnist Andrea Kayasked employers one simple question: why didn’t you hire thelast ten people you interviewed? What it came down to, everytime, wasn’t a matter of skills or experience, but how appli cantsseemed based on what they said or did. From lack of prepa ra -tion, to pushiness, to a subtly defensive attitude, it’s the sim plebehaviors prospective employees exhibit before, during, andafter interviews that stand between them and job offers.

Based on candid insights from real-life employers, and featuringa foreword by Richard Nelson Bolles, bestselling author of WhatColor Is Your Parachute?, this book helps job hunters take con -trol of how they come across to the people in charge of hiring.From “20 Things You Should Never Do” to a “Would You HireYou?” test, This Is How to Get Your Next Job helps read ers showhiring managers who they are and why they’re the perfect fit forthe job they seek.

ANDREA KAY is a career consultant and syndicated columnist who hashelped tens of thousands of people find new jobs and take chargeof their careers. She is the author of six books including Life’s a Bitchand then You Change Careers, and her syndicated column, “AtWork” appears weekly in over 80 newspapers and countless websites,including the online edition of USA Today. She’s been interviewed inThe New York Times, The Wall Street Journal, Chicago Tribune,Forbes, Money, Kiplinger Personal Finance, Redbook, and onradio and TV across the U.S.

Ever wonder why you didn’t get that job?

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APRIL 2013 • Career

Paperback • 6 x 9 • 256 pages

978-0-8144-3221-1

U.S. $16.00

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Motivation

As a manager, one of your most important respon sibil -i ties is to motivate your employees to do their abso -

lute best. Managers who create positive, rewarding, high-energy environments reduce absenteeism and turnoverwhile dramatically increasing productivity and quality.

In Motivation, success expert Brian Tracy draws on hisdecades of experience bringing out the best in others topro vide 21 of the fastest, most powerful methods ever dis -covered for increasing the effectiveness of any individualor group. He reveals how to:Ensure employees look forward to coming to workand feel passionate about what they do • Challengethem with tasks that allow them to stretch • Satisfytheir need to feel both autonomous and part of agreater whole • Reduce their fear of failure and in -crease their desire to try • Remove obstacles that holdpeople back • Provide the regular feedback they needto succeed • And much more!

Most people are just waiting for someone to come alongand inspire them to greatness. Packed with proven toolsand stra te gies, this essential guide helps any managerdeliver a shot of adrenaline straight to the heart of his orher work team.

APRIL 2013 • Management • HC • 41/2 x 61/2 • 112 pages978-0-8144-3311-9 • U.S. $9.95

Delegation & SupervisionManagers are judged by the results they deliver—

and more than anything else, those results hingeon the ability to delegate and supervise. You will besurprised at how efficient and easy to manage your teambecomes when you master these essential skills. Thishandy, pocket-sized guide reveals 21 time-tested ways toboost the performance and productivity of your em -ploy ees, including how to:Define work, assign it, and set measurable, targetedstan dards for performance • Match skills to job require -ments • Use Management by Objectives to delegatelonger-term tasks to trusted team members • Monitor,control, and keep on top of projects with minimumeffort • Turn delegation into a teaching tool and buildthe confidence of your staff • Provide useful feedbackand elicit active participation • Avoid reverse delega -tion • Free up time for higher-level tasks only you cantackle • And much more

Done right, delegation and supervision allow your em -ploy ees to learn, grow, and become more capable. Yoursuccess will skyrocket as you increase the quality andquan tity of results, and build the loyalty, involvement,and commitment of your people.

JULY 2013 • Management • HC • 41/2 x 61/2 • 112 pages978-0-8144-3314-0 • U.S. $9.95

POWERFUL. PRACTICAL. POCKET-SIZED.

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Negotiation

Negotiation is an essential element of almost all of ourinteractions—personally and professionally. It’s part

of how we establish relationships, work togeth er, and ar -rive at solutions for our clients, our organizations, andourselves. Simply put, those who don’t negotiate well riskfalling victim to those who do.

Throughout his career, success expert Brian Tracy has ne -go tiated millions of dollars worth of contracts. Now, withthis concise guide, you too can become a master negoti a -tor and learn how to:Utilize the six key negotiating styles • Harness thepower of emotion in hammering out agreements • Use time to your advantage • Prepare like a pro andenter any negotiation from a position of strength •Gain clarity on areas of agreement and disagreement �Develop win-win outcomes • Use the power of reci -procity • Know when and how to walk away • Applythe Law of Four • Plus much more

Smart negotiation can save you time and money, makeyou more effective, and contribute substantially to yourcareer. Jam-packed with Brian Tracy’s trademark wisdom,this practical and portable book puts the power of nego -tia tion right in your hands.

JUNE 2013 • Business / Negotiating • HC • 41/2 x 61/2 • 112 pages978-0-8144-3318-8 • U.S. $9.95

BRIAN TRACY (Solana Beach, CA) is the Chairmanand CEO of Brian Tracy International, a company

special i zing in the training and develop ment of indi -

vid uals and orga ni zations. One of the top business

speakers and authorities in the world today, he has

consulted for more than 1,000 companies and

addressed more than 5,000,000 people in 5,000

talks and seminars throughout the United States and

more than 60 countries worldwide. He has written

55 books and produced more than 500 audio and

video learning programs on management, motivation,

and personal success.

THE BRIAN TRACY SUCCESS LIBRARY.

I Hear You Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus…in Three Simple Steps Donny Ebenstein

Birth, death, and conflict—three things you truly can’t avoid. Whether it’s big orsmall, conflict eats into productivity and makes people feel stuck. Yet solu tions

exist for even the toughest situations with the most intractable people. The answerlies in better communication—not just using different words, but rather learning tothink differently.

I Hear You supplies proven techniques for stepping outside one’s point of view and see - ing things from other perspectives. Sample dialogues show how this shift in think ingleads to better conversations and greatly improved outcomes. Read ers learn how to:Tell the other person’s story—the cornerstone of real engagement • Look fromthe outside in and see themselves as others do • Recognize the role systemicfactors play—and transform a conflict into a shared challenge • Overcome thedefense mechanisms that derail dialogue

For anyone trying to negotiate a difficult situation with a boss, colleague, em ploy -ee, or client, I Hear You changes opposition into understanding and mere talk intoreal trust.

DONNY EBENSTEIN (New York City) is an international expert in negotiation, communication,and conflict resolution. His experience spans the spectrum from the Middle East to the U.S.gov ern ment and from individuals to large companies. He is partner at Consensus, a con sul -tan cy spe ci alizing in conflict resolution.

From conflict to consensus—techniques that work in EVERY situation.

Manager 3.0A Millennial’s Guide to Rewriting the Rules of Management Brad Karsh and Courtney Templin

Millennials mean business, and they are shaking up the workplace as they entermanagement roles for the very first time. They are tearing down the corporate

ladder, communicating on the fly, and bringing play to work. Millennials are creative,big thinkers, and they will change the face of leadership—IF they can bridge the gapbetween the hierarchical management style of senior executives and the casual, morecol laborative approach of their peers.

Manager 3.0 is the first-ever management guide for Millennials. They will master cru -cial skills such as dealing with difficult people, delivering constructive feedback, andmaking tough decisions—while gaining insight into the four generations in the work -place and how they can successfully bring out the best in each.

Packed with interviews and examples from companies like Zappos, Groupon, South -west Airlines, and Google, Manager 3.0 will help these new managers enhance theirunique talents while developing an effective leadership style all their own.

BRAD KARSH (Chicago, IL) is President and Founder of JB Training Solutions and JobBound,com panies dedicated to helping professionals succeed. A workplace and generational expert,he has appeared on CNN, Dr. Phil, and CNBC, and been quoted in The Wall StreetJournal, The New York Times, and USA Today. COURTNEY TEMPLIN (Chicago, IL) is theChief Oper at ing Officer at JB Training Solutions, and a Millennial herself. She sits on theboard of the Chicago Society for Human Resource Management, where she leads theEmerging Leaders Initiative.

By 2015, millennials will outnumber boomers in the workplace. This is amust-have toolkit for the new generation of leaders.

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JUNE 2013 • ManagementPaperback • 6 x 9 • 240 pages

978-0-8144-3289-1U.S. $17.95

JUNE 2013 • Business / Self-HelpHardcover • 61/8 x 91/4 • 288 pages

978-0-8144-3219-8U.S. $24.95

• National business media

• Online campaign

• Co-op advertising available

Leadership IntelligenceWhat You Need to Know to Unlock Your Full Potential

John MattoneForeword by Marshall Goldsmith, author of The New York Times

bestsellers MOJO and What Got You Here Won’t Get You There

In today’s business environment, leaders at all levels are fac -ing enormous challenges when it comes to achieving and

sustaining breakthrough operating results. Globalization, eco -nom ic change, more stringent regulation, and tougher gov er -nance make realizing shareholder value increasingly difficult.

Leadership Intelligence is written for leaders who want to becomemore effective, strategic, operationally focused, and balanced. Itis for leaders who are striving to take control of their destinyand become the best they can be.

In this groundbreaking book, leadership coach John Mattone—recently named to the “guru radar” by the prestigious Thinkers50—taps into his years of experience working with high-achiev -ing professionals to give readers a roadmap for develop ing andmastering their executive maturity.

Supplying three unique tools—the Wheel of Leadership Suc cess,Map of Leadership Maturity, and the Leadership Ennea gram—the book helps readers calibrate their abilities so they can si mul -taneously focus on their strengths and address their weaknesses.The goal is to improve key tactical com pe ten cies (such as criticaland strategic thinking, decision-making, talent and team leader -ship, and communication) and integrate them with equallyimportant inner traits like values, character, and beliefs in orderto achieve their leadership potential.

Featuring best practices, authoritative research, practical assess -ments, and enlightening examples of both good and bad lead -er ship, this book equips readers with the knowledge, skills, andpassion they need to become the leaders they were meant to be.

JOHN MATTONE (Longwood, FL) is the president of JohnMattonePartners,Inc., a global leadership consulting firm. A sought-after keynote speak -er and coach to many of America’s leading corporations, he alsoteaches in the e xecutive MBA program at Florida Atlantic Universityand is the author of Talent Lead er ship (978-0-8144-3239-6).

Because organizations will be asking more of their leaders—not less.

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MARCH 2013 • Leadership

Hardcover • 6 1/8 x 9 1/4 • 256 pages

978-0-8144-3237-2

U.S. $27.95

Marketing to MillennialsReach the Largest and Most Influential Generation of Consumers Ever Barkley, Inc., by Jeff Fromm and Christie Garton

The numbers cannot be ignored: eighty million Millennials wielding $200 billionin buying power are entering their peak earning and spending years. Companies

that think winning their business is a simple matter of creating a Twitter account andapplying outdated notions of “cool” to their advertising are due for a rude awakening.

Marketing to Millennials is both an enlightening look at this generation of consumersand a practical plan for earning their trust and loyalty. Based on original market re -search, the book reveals the eight attitudes shared by most Millennials, as well as thenew rules for engaging them successfully. Millenials: Value social networking and aren’t shy about sharing opinions • Refuse to remainpas sive consumers—they expect to participate in product development and mar ket -ing • Demand authenticity and transparency • Are highly influential—swaying par -ents and peers • Are not all alike—understanding key segments is invaluable

Featuring expert interviews and profiles of brands doing Millennial marketing right,this eye-opening book is the key to persuading the customers who will determine thebottom line for decades to come.

JEFF FROMM (Kansas City, MO) is Executive Vice President at Barkley, with over 25 years’ ex -per ience work ing with major brands including Hallmark, Sears, and PayLess. CHRISTIE GARTON(Kansas City, MO) is a lawyer, entrepreneur, (and Millennial) whose company, U Chic, hasre ceived national attention.

Millennials are the crucial consumers of today and tomorrow—andmarketing to them requires a brand new approach.

Delight Your Customers 7 Simple Ways to Raise Your Customer Service from Ordinary to ExtraordinarySteve Curtin

Great customer service is rare. In fact, one survey found that while 80 percent ofcompanies described themselves as delivering “superior” service, consumers esti -

mat ed the number at a mere 8 percent.

The problem, according to service expert Steve Curtin, is actually quite simple. Whenasked what their work entails, most employees list the duties and tasks associatedwith their position. Very few refer to the true essence of their job, which should betheir highest priority—to create delighted customers who will be less price sensitive,have higher repurchase rates, and enthusiastically recommend the company or brandto others. Without this customer focus, all that exists is a transaction—and trans ac -tional service does not make a lasting positive impression or inspire loyalty.

In Delight Your Customers, Curtin reveals three elements common to all exceptionalser vice experiences. He also makes a compelling case that attention needs to shiftfrom monitoring service activities to modeling, recognizing, and reinforcing the be hav - i ors that actually create happy customers, such as expressing genuine interest, of fer -ing sin cere compliments, sharing unique knowledge, conveying au then tic en thu si -asm, pro vid ing pleasant surprises, and delivering service heroics when needed.

Illustrated with real-world stories and examples, this refreshing guide helps readerseverywhere take their customer service from ordinary to extraordinary.

STEVE CURTIN (Denver, CO) spent 20 years with Marriott International. He now runs his owncustomer service consulting firm, Steve Curtin, Customer Enthusiast!

Don’t settle for service that’s anything less than extraordinary.

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JUNE 2013 • Customer ServicePaperback • 6 x 9 • 208 pages

978-0-8144-3280-8U.S. $17.95

JULY 2013 • MarketingHardcover • 61/8 x 91/4 • 224 pages

978-0-8144-3322-5U.S. $24.95

• National business print campaign

• Business radio campaign

• Online and social media campaign

• Co-op advertising available

Do It! Marketing77 Instant-Action Ideas to Boost Sales,

Maximize Profits, and Crush Your Competition

David Newman

As a small-business owner or solopreneur, you wear manyhats—perhaps the most important of which is marketer.

But these days, with so many new ways to reach customers andcli ents and only so much time in the day, it’s hard to knowwhere to start. Should you be using social media? Email? Blogs?Video? SEO? Small-business marketing doesn’t have to be amys tery. It’s just a series of simple decisions (and the actionsteps to implement those decisions) that will help you regainthe clarity, confidence, and control you need to succeed.

Do It! Marketing is a quick read and an encouraging kick in thepants that will reignite your marketing mojo. The under lyingpremise is that “only action creates results.” Packed with do-this-now ideas to attract, engage, and win more cus to mers andclients, this no-nonsense book reveals how to:

Avoid blah, blah, blah marketing • Use magnetic marketingstrategies that pull—not push—qualified decision-makersinto your world • Get noticed • Position yourself as an expert• Become the obvious choice in your market • Do socialmedia right • Zero in on your customers’ pain/gain factors •Learn to speak their language • Get a steady stream of referrals• Identify and focus on high-payoff activities • Cultivate andleverage enthusiastic advocates • And more

Energetic, inspiring, and filled with concrete strategies, tactics,tem plates, and tools, Do It! Marketing shows you how to stop“marketing by accident” and start outsmarting, out-position ing,and out-executing the competition.

DAVID NEWMAN (Philadelphia, PA) is an acclaimed marketing expert,pop ular speaker, and founder of Do It! Marketing whose clients rangefrom small and solo business owners to Fortune 500 companies, in -clud ing IBM, Comcast, Microsoft, Accenture, and American Express.His expertise has been featured in major media including The NewYork Times, The Wall Street Journal, Selling Power, Entrepreneur,In vestor’s Business Daily, and Fast Company.

Kick your business into high gear with this fast, fun, pull-no-punches guide.

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JUNE 2013 • Marketing

Hardcover • 53/4 x 81/2 • 240 pages

978-0-8144-3286-0

U.S. $19.95

The New Rules of Lead GenerationProven Strategies to Maximize Marketing ROIDavid T. Scott

Lead-generation marketing is evolving rapidly, but many companies are still us -ing the same methods they always have. How can a marketer know which lead-

generation tactics will provide them with the best, most actionable leads for theirproducts or services?

What’s been missing—until now—is a strategic look at how lead-generation tacticscan work together to produce the maximum number of quality leads. In The NewRules of Lead Generation, marketing expert David T. Scott examines the seven mostsuccessful tactics, including e-mail, direct mail, and search engine marketing; ban -ner and social media advertising; cold calling; and trade shows. He reveals when touse which tactics, how to use them cost-effectively and get the best results, and howeach tactic has changed in recent years and will continue to evolve in the fu ture.Readers will also discover how to test new approaches on a limited budget andhow to combine multiple tactics for a more powerful, integrated campaign.

Featuring valuable tools for tracking costs and measuring results, this indis pens ablebook shows marketers everywhere how to capture the leads they need to help theircompanies succeed.

DAVID T. SCOTT (Seattle, WA) has served as a top-tier marketing executive for Fortune 500 com -panies and billion-dollar enterprises. He is currently the CEO and founder of Marketfish, alead-generation marketing company with offices in Seattle and New York.

Results-driven strategies for lead-generation marketing success.

Be a Direct Selling SuperstarAchieve Financial Freedom for Yourself and Others as a Direct Sales LeaderMary Christensen

Direct selling is booming. It’s no surprise when you consider the benefits of launch -ing a direct selling business—low start-up costs, strong earning potential, and a

flexible work schedule. Currently an estimated 15.6 million people are involved indirect selling in the U.S. alone—and more than 100 million worldwide.

Mary Christensen has empowered and equipped thousands of direct sellers tosucceed, and in her newest book, Be a Direct Selling Superstar, she delivers an all-encom passing guide to building, leading, and managing a profitable direct salesorgani za tion. Read ers will learn how to:Set goals • Eliminate self-sabotaging behaviors • Market their products and busi -ness opportunity effectively • Communicate persuasively • Build a committednetwork of sellers • Be an influential leader • Create a clear roadmap for others tofollow • Inspire and lead a wide range of personalities • Maintain work-life balance• Manage their time and their money wisely

For corporate refugees, ambitious entrepreneurs, mompreneurs, and anyone elselook ing for a new source of income—this inspiring master plan explains step by stephow to achieve long-term success in direct selling.

MARY CHRISTENSEN (Monterey, CA) is one of the most sought-after speakers on the direct selling cir -cuit and the author of Be a Network Marketing Superstar (978-0-8144-7431-0), Be a Re cruit -ing Superstar (978-0-8144-0163-7), and Be a Party Plan Superstar (978-0-8144-1651-8).

As a direct sales leader, you get what you want by helping your team get what they want.

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MARCH 2013 • Marketing / SalesPaperback • 6 x 9 • 224 pages

978-0-8144-3207-5U.S. $16.00

MARCH 2013 • MarketingHardcover • 61/8 x 91/4 • 288 pages

978-0-8144-3261-7U.S. $24.95

Maximum InfluenceSECOND EDITIONThe 12 Universal Laws of Power PersuasionKurt W. Mortensen • Foreword by Robert G. Allen

Salespeople, consultants, managers, executives, entrepreneurs. . . Influence is a cru -cial tool for absolutely anyone seeking success and prosperity. But how can every -

day people actually become more influential? Maximum Influence unlocks the secretsof the master influencers. Now in an all-new edition, the book com bines sci en tific re -search with real-world studies, presenting the most authoritative and effective arsenalof persuasion techniques ever.

Author and renowned expert Kurt Mortensen reveals the 12 Laws of Persuasion, ex -plain ing why each law works, how to use it, and what to avoid. You will learn aboutthe law of dissonance, the law of contrast, the law of expectation—and nine otherproven principles that consciously and unconsciously propel people to act. You willalso discover how to:Read anyone instantly • Get people to trust you instinctively • Change minds easily• And convince anyone to give you almost anything

With new case studies and cutting-edge influencing techniques, this is the ulti mateguide to the art and science of getting exactly what you want—when you want.

KURT W. MORTENSEN (Provo, UT) is a leading authority on persuasion, negotiation, and in flu -ence. He offers his speaking, training, and consulting programs nationwide, helping thousandsachieve unprecedented success in business and personal endeavors. He is the author ofPersuasion IQ (978-0-8144-0993-0) and The Laws of Charisma (978-0-8144-1591-7).

The persuasion classic—with powerful new insights from behavioral science.

The Customer Service Survival KitWhat to Say to Defuse Even the Worst Customer SituationsRichard S. GallagherForeword by Carol Roth, bestselling author of The Entrepreneur Equation

The worst customer situations demand more of front-line employees than goodintentions and the right attitude. These kinds of issues can send seasoned ser -

vice pro fessionals into red alert, and require the communication skills of a crisiscounselor.

The Customer Service Survival Kit explains how to use the right words to turn volatilesce narios into calm and productive customer encounters. Anyone can learn thisdelicate art with the book’s blend of clear techniques, lessons from behavioral science,case studies, situation-specific advice, and practice exercises. Readers will discover:The power of leaning into criticism • Trigger phrases that can make bad situa tionsworse • The secret to helping people feel deeply heard in a crisis • How to usethe divide-and-conquer approach to safely deliver bad news • Indispensableproblem-solving tools • How to become immune to intimidation • How to wrapup transactions so that customers are happy • And more!

Best yet, learning to handle worst-case scenarios has the spillover effect of boostingthe skills and confidence needed to deal effectively with ANY customer—the keyto radical improvements in every organization.

RICHARD S. GALLAGHER (Ithaca, NY) is a former customer support executive, practicing psy -cho therapist, and author of several books on customer service and communications skills.

Proven strategies for handling any customer crisis.

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JUNE 2013 • Business / Self-HelpPaperback • 6 x 9 • 256 pagesPrevious Edition: 978-0-8144-7258-3978-0-8144-3209-9U.S. $17.95

MARCH 2013 • Customer ServicePaperback • 6 x 9 • 208 pages978-0-8144-3183-2U.S. $17.95

Smart Sales ManagerThe Ultimate Playbook for Building and Running a High-Performance Inside Sales TeamJosiane Chriqui Feigon

Inside sales is overtaking field sales—and driving profits! Businesses now rely on itto generate up to 50% of their revenue. The exploding demand for inside sales

leaders means that top reps are being promoted even if they are unprepared for man -age ment. Despite their expertise with traditional techniques, many don’t “get” thenew world of Sales 2.0. They don’t know how to train their teams in social selling,digital commu ni cations, and disruptive content creation, skills that are absolutelyvital in today’s sales environment. The pressure to produce can be crushing, but theguidance pro vid ed has been minimal…until now.

Smart Sales Manager shows readers how they can lead their inside sales squads to suc -cess—from hiring and motivating to training, coaching, and more, including:Customer 2.0: Selling to the new elusive buyer • Tools 2.0: Choosing the best salesproductivity and intelligence tools for their team • Talent 2.0: Hiring, training, andretaining inside sales superheroes • Manager’s cheat sheets: Motivational strategiesto salvage deals, engage employees, and boost managerial clout.

Complete with real-life examples and smart sales strategies, this indispensable re -source will bring managers up to speed fast.

JOSIANE CHRIQUI FEIGON (San Francisco, CA) is President and Founder of TeleSmart Commu -ni cations and a leading expert on inside sales management. She is the author of the popularbook, Smart Selling on the Phone and Online (978-0-8144-1465-1).

Lead your team to success in the new Sales 2.0 world.

Managing Knock Your Socks Off Service THIRD EDITIONChip R. Bell and Ron Zemke • Illustrations by John Bush

In our increasingly connected world, customer service can make or break a business.Companies that excel keep customers coming back—and those who don’t soon dis -

cov er that word spreads fast. The difference is in how managers train, coach, andsupport frontline employees. Extensively revised with today’s empowered, web-savvycon sum er in mind, Managing Knock Your Socks Off Service shows managers andsupervisors how to:Find and retain service-oriented people • Understand customer needs, expectationsand desires • Build a service vision • Design a user-friendly service delivery process •Involve and inspire employees • Recognize and reward good performance

The third edition features new chapters on: learning from lost customers; incitingpassion and incentivizing service; fostering trust; and delivering great customer ex per i -ences online. In short, everything readers need to ensure their frontline employeesbecome their company’s biggest asset.

CHIP R. BELL is the founder of The Chip Bell Group and author of many popular books in clud ing Wired and Dangerous. His work has been featured in The Wall Street Journal,Fortune, USA Today, Fast Company, Business Week and other major media. RON ZEMKE was founder of Performance Research Associates and considered one of the lead -ers of the service quality revolution. He was coauthor of the bestselling Knock Your SocksOff Service series.

The bestselling customer service management book—updated with freshexamples, new tools, and the latest, cutting-edge ideas.

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MAY 2013 • Customer ServicePaperback • 6 x 9 • 256 pages

Previous Edition: 978-0-8144-7368-9978-0-8144-3204-4

U.S. $18.95

JULY 2013 • SalesHardcover • 61/8 x 91/4 • 272 pages

978-0-8144-3283-9U.S. $24.95

Emotional Intelligence for Project ManagersSECOND EDITIONThe People Skills You Need to Achieve Outstanding ResultsAnthony Mersino, PMP

Research indicates that emotional intelligence (EI) accounts for an astonishing 70-80 percent of manage ment success. Technical expertise just isn’t enough anymore:

Pro ject managers need strong interpersonal skills and the ability to recognize emo -tion al cues in order to lead their teams to success.

Emotional Intelligence for Project Managers introduces readers to all facets of EI andshows how emotions can be leveraged to meet project goals. They’ll learn how to: Set the tone and direction for the project • Communicate effectively • Motivate,inspire, and engage their team • Encourage flexibility and collaboration • Dealproductively with stress, criticism, and change • Establish the kind of high moralethat attracts top performers • And more

The second edition includes several expanded sections on self-awareness and self-management, as well as a new chapter on using EI to lead Agile Teams and a closelook at Servant Leadership. Without the people skills necessary to lead effectively,even the most care fully orchestrated project can fall apart. This indispensable guidegives pro ject mana gers the tools they need to create winning teams and get the jobdone right and on time.

ANTHONY MERSINO, PMP, PMI-ACP (Chicago, IL) has more than 26 years of project man age mentexper ience. He has trained and consulted on Project Leadership and Agile methods for a widevariety of clients.

When technical know-how just doesn’t cut it…

Engaging Government Employees Motivate and Inspire Your People to Achieve Superior PerformanceBob Lavigna

Government employees face enormous challenges today, including being stigma -tiz ed as underworked and overpaid. At the same time, they’re being asked to

solve some of our toughest issues: unemployment, security, pov er ty, and education.

In Engaging Government Employees, Bob Lavigna gives managers the tools they need toleverage the talents of government’s most important resource: its people. He showsthem how to measure, nurture, and sustain the kind of authentic employee engage -ment that drives results. With over three decades of experience in public sector HR,he knows how to get team members passionate about the agency’s mission, and com -mit ted to its success. Readers will learn:Why a highly engaged staff is 20 percent more productive • How to get employeesto deliver “discretionary effort” • How to assess the level of engagement • Why freepizza and Coke every Friday is not a viable strategy • And more

Drawing on a wealth of empirical evidence, Engaging Government Employees rejects thetypical, one-size-fits-all approach to motivation and shows how America’s largestemployer can apply the science of engagement to dramatically improve performance.

BOB LAVIGNA (Madison, WI) has more than 30 years of experience leading public sector hu -man capital management organizations, including positions with the state of Wisconsin,Partnership for Public Service, and the U.S. Government Accountability Office.

Engaged employees are excellent employees—and the public sector today can’t afford anything less.

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JUNE 2013 • Project ManagementPaperback • 6 x 9 • 288 pagesPrevious Edition: 978-0-8144-7416-7978-0-8144-3277-8U.S. $19.95

JULY 2013 • Management / GovernmentHardcover • 61/8 x 91/4 • 288 pages978-0-8144-3279-2U.S. $24.95

The Performance Appraisal Tool KitRedesigning Your Performance Review Template to Drive Individual and Organizational Change Paul Falcone and Winston Tan

Awell-crafted performance plan has the power to dramatically impact a com pa ny’sbottom line by increasing efficiency and effectiveness in the workplace. This

uniquely practical book provides a customizable appraisal template covering the es -sen tial areas of performance and conduct and reveals how you can adapt it to fit vary -ing business strategies. Taking into account factors such as workforce compo si tion,company growth stage, and organizational goals and challenges, The PerformanceAppraisal Tool Kit shows you how to:Profile ideal employee performance and behavior • Design competencies thatpower performance, both at the individual and enterprise level • Drive futurechange by setting your organization’s strategic direction • Retool the appraisal asneeded to ratchet up expectations over time

Complete with model performance templates that make redesigning your currentpro gram simpler, this one-of-a-kind guide will help you create a dynamic appraisalsystem that’s flexible and adaptable enough to accommodate market changes, revisedpriorities, and increasing productivity targets.

PAUL FALCONE (Los Angeles, CA) is an accomplished HR executive who has worked at organi -za tions including Paramount Pictures and Nickelodeon. His books include 2600 Phrases forEffective Performance Appraisals (978-0-8144-7282-8). WINSTON TAN (Spokane, WA) is aconsultant specializing in human resource performance devel opment and Managing Principalof InTandem, LLC.

A powerful tool kit for transforming an organization through its people.

The Manager’s Guide to HRSECOND EDITION

Hiring, Firing, Performance Evaluations, Documentation, Benefits, and Everything Else You Need to KnowMax Muller

Managing people is a tricky business—and managers and small business ownersneed a clear understanding of the essentials of human resources to survive.

The original edition of The Manager’s Guide to HR provided readers with a plain-English introduction to the regulations, rights, and responsibilities related to hiringand firing, benefits, compensation, documentation, performance evaluations, train -ing, and more. But much has changed since then.

Extensively revised, the second edition covers all the key areas and brings readers upto speed on current developments in employment law, including:How social media is changing the recruitment landscape • Shifting labor standardsregarding compensation and benefits • The National Labor Relations Board’s stanceon work-related employee speech on social media • The Employee RetirementIncome Security Act • New record-keeping requirements • Amendments to theFamily and Medical Leave Act and the Americans with Disabilities Act • And more

Featuring step-by-step guidance on everything from COBRA compliance to privacyissues, this trusted resource is now—once again—the most up to date.

MAX MULLER (Overland Park, KS) is an attorney who has specialized in human resources lawfor more than 30 years. He has presented thousands of human resources seminars for premierorganizations including the American Management Association.

The essential HR overview every manager and small-business owner needs.

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AUGUST 2013Management / Human Resources

Hardcover • 61/8 x 91/4 • 304 pagesPrevious Edition: 978-0-8144-1076-9

978-0-8144-3302-7U.S. $24.95

MAY 2013Management / Human Resources

Paperback • 73/8 x 91/4 • 256 pages978-0-8144-3263-1

U.S. $21.95

Successful AcquisitionsA Proven Plan for Strategic GrowthDavid Braun

Every company faces the inevitable challenge: stagnate or grow. One of the fast estways for small- and mid-size companies to expand is through acquisition. Pur -

chas ing another company can seem daunting—but when done right, it can deliverout standing rewards.

Successful Acquisitions supplies the key information that business leaders need to knowabout finding and buying companies. Written by an M&A expert with more than $1bil lion in transactions under his belt, the book’s practical and comprehensive ap -proach integrates all the moving pieces into a logical step-by-step process that covers:The art and science of researching companies • Building and balancing an acquis i -tion team • Valuation tips that look beyond the obvious • The importance of “theseller’s equation” • Developing a negotiation platform • How to be tough and stillprotect the buyer-seller relationship • Guidelines for structuring an airtight deal •The letter of intent, due diligence, purchase agreement, funding, and other essentials• Bringing the deal to a timely close • A 100-day plan for making integration a success

It’s all here. From building the foundation to growing the relationships to cement -ing the deal, Successful Acquisitions is a complete roadmap to buying companies andachiev ing proactive strategic growth.

DAVID BRAUN (McLean, VA) is founder and CEO of Capstone Strategic, Inc., a leading M&Aconsulting firm focusing on the mid-market sector.

A guide to buying a company, from initial strategy to successful deal.

The Board of Directors and Audit Committee Guide to Fiduciary ResponsibilitiesTen Critical Steps to Protecting Yourself and Your OrganizationSheila Moran and Ronald Kral

More than three million people serve on boards and audit committees in theU.S. alone. But huge risks come with these coveted jobs. SEC scrutiny is at an

all-time high, with boards and audit committees now held liable to for acts of fraudand other corporate malfeasance—even if they had no knowledge of wrong-doing inthe organization.

This essential guide mitigates the risks and dramatically increases the effectiveness ofboards and au dit committees by uncovering 10 crucial steps every governing bodyshould take, including:Cultivate independence • Build a balanced team • Leverage independent advisors •Address stakeholder concerns • Direct the external audit • Approach risk proac tively• Spearhead fraud deterrence initiatives • Promote accountability • And more

Comprehensive and practical, this book simplifies complex corporate governancestan dards, and helps readers sa tis fy the requirements of board service while pro tect - ing themselves and the orga ni zation.

SHEILA MORAN, CPA, CFE (Chicago, IL) is CFO at Professional Power Products and serves onthe faculty of the Association of Certified Fraud Examiners. RONALD KRAL, CPA, CMA, CGMA(Las Vegas, NV) is managing partner at public accounting firm, Candela Solutions LLC.

Millions of board and audit committee members are vulnerable topersonal liability claims—and don’t even know it.

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APRIL 2013 • FinanceHardcover • 61/8 x 91/4 • 256 pages978-0-8144-3265-5U.S. $29.95

JULY 2013 • Business / FinanceHardcover • 61/8 x 91/4 • 224 pages978-0-8144-3166-5U.S. $34.95

The AMA Dictionary of Business and Management George Thomas Kurian

Now students, instructors, and professionals everywhere can find clear, author i ta -tive, explanations of more than 6,000 key business terms. Pre pared by a noted

encyclopedist, The AMA Dictionary of Business and Management covers a vast range ofter minology from all areas of business including manage ment, strategy, fi nance,human resources, economics, marketing, sales, insurance, and international business.

The book explains accounting rules, legal terminology, slang and buzzwords, acro -nyms, management theories, historical figures, economic concepts, performancemetrics, and more—all the crucial ideas that have transformed business practices andmanagement science in the past 25 years. In addition to concise definitions, this in -dis pensable reference includes longer entries for ideas needing more elaborate ex pla -na tions, as well as a pronunciation guide for difficult words, special sections on usage,and a thesaurus of related words.

While quick definitions abound online, The AMA Dictionary of Business and Manage -ment supplies the depth and clarity lacking in most “webinitions.” And it includesthousands of technical terms omitted from even premier unabridged dictionaries.From Abilene paradox to zero-based budgeting, this is an essential resource for any -one serious about business.

GEORGE THOMAS KURIAN (Yorktown Heights, NY) is president of the Encyclopedia Society, aninter national group of encyclopedists and knowledge builders who have produced more than61 encyclopedias, dictionaries, atlases, chronologies, and other reference works.

From a trusted name in business, a major new dictionary to every keyterm in the field.

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APRIL 2013 • Business / ReferenceHardcover • 71/8 x 101/4 • 304 pages

978-0-8144-2028-7U.S. $24.95

More great reference books fromAmerican Management Association — available now!

Hardcover • $34.95978-0-8144-1589-4

Hardcover • $29.95978-0-8144-1513-9

Hardcover • $79.95978-0-8144-1542-9

Short Discount

Hardcover • $75.00978-0-8144-1744-7

COMPLETE BACKLIST

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BUSINESSSELF-HELP11 LAWS OF LIKABILITY, THERelationship Networking . . . Because People Do Business with People They Like Michelle Tillis Lederman 978-0-8144-1637-2 / PB / $16.95

Beyond Success Redefining the Meaning of Prosperity Jeffrey L. Gitterman 978-0-8144-1336-4 / HC / $22.00

Crunch Point The Secret to Succeeding When It Matters Most Brian Tracy 978-0-8144-7371-9 / HC / $17.95

Disagreements, Disputes, and All-Out War Three Simple Steps for Dealing with Any Kind of Conflict Gini Graham Scott 978-0-8144-8063-2 / PB / $15.00

EQ Difference, The A Powerful Plan for Putting Emotional Intelligence to Work Adele B. Lynn 978-0-8144-0844-5 / PB / $16.00

Etiquette Edge, The The Unspoken Rules for Business Success Beverly Langford 978-0-8144-7242-2 / PB / $14.95

Face It Recognizing and Conquering the HiddenFear That Drives All Conflict at Work Art Horn 978-0-8144-0835-3 / HC / $21.95

Focal Point A Proven System to Simplify Your Life,Double Your Productivity, and Achieve AllYour Goals Brian Tracy 978-0-8144-7278-1 / PB / $15.00

Goal Setting How to Create an Action Plan and Achieve Your Goals SECOND EDITIONMichael S. Dobson and Susan B. Wilson 978-0-8144-0169-9 / PB / $12.00

How to Stay Cool, Calm & CollectedWhen the Pressure’s On*A Stress-Control Plan for Business People John Newman 978-0-8144-0040-1 / PB / $15.95

Increase Your Influence at Work Richard A. Luecke and Perry McIntosh 978-0-8144-1601-3 / PB / $14.00

It Factor, The Be the One People Like, Listen to, and Remember Mark Wiskup 978-0-8144-7437-2 / PB / $14.95

Joy of Retirement, The Finding Happiness, Freedom, and the Life You’ve Always Wanted David C. Borchard and Patricia A. Donohoe 978-0-8144-8056-4 / PB / $16.95

Managing Brand You 7 Steps to Creating Your Most Successful Self Jerry S. Wilson and Ira Blumenthal 978-0-8144-1068-4 / HC / $21.95

More Time for You A Powerful System to Organize Your Work and Get Things Done Rosemary Tator and Alesia Latson 978-0-8144-1647-1 / PB / $18.95

Operation Excellence Succeeding in Business and Life — the U.S. Military Way Mark Bender, Lt. Col US Army—Ret. 978-0-8144-0822-3 / HC / $24.95

Other Kind of Smart, The Simple Ways to Boost Your EmotionalIntelligence for Greater PersonalEffectiveness and Success Harvey Deutschendorf 978-0-8144-1405-7 / PB / $17.95

PEOPLE STYLES AT WORK...AND BEYOND Making Bad Relationships Good and Good Relationships Better SECOND EDITIONRobert Bolton and Dorothy Grover Bolton 978-0-8144-1342-5 / PB / $19.95

Personal Brilliance*Mastering the Everyday Habits That Create a Lifetime of Success Jim Canterucci 978-0-8144-1499-6 / PB / $18.95

Power Etiquette*What You Don’t Know Can Kill Your Career Dana May Casperson 978-0-8144-7998-8 / PB / $15.95

Power of a Positive Attitude, The Discovering the Key to Success Roger Fritz 978-0-8144-1013-4 / HC / $15.00

POWER OF PRESENCE, THEUnlock Your Potential to Influence and Engage Others Kristi Hedges 978-0-8144-1773-7 / HC / $22.00

Real-World Time Management SECOND EDITIONRoy Alexander and Michael S. Dobson 978-0-8144-0170-5 / PB / $12.00

Reinvention How to Make the Rest of Your Life the Best of Your Life Brian Tracy 978-0-8144-1346-3 / HC / $21.95

Resilience at Work *How to Succeed No Matter What Life Throws at You Salvatore R. Maddi and Deborah M. Khoshaba 978-0-8144-1595-5 / PB / $19.95

Smarts Are We Hardwired for Success? Chuck Martin, Peg Dawson and Richard Guare 978-0-8144-0906-0 / HC / $21.95

Social Style/Management Style*Robert Bolton and Dorothy Grover Bolton 978-0-8144-7617-8 / PB / $17.50

Success Under Stress Powerful Tools for Staying Calm,Confident, and Productive When the Pressure’s On Sharon Melnick 978-0-8144-3212-9 / PB / $17.95

Survival Guide for Working with Bad Bosses, A*Dealing with Bullies, Idiots, Back-Stabbers, and Other Managers from Hell Gini Graham Scott 978-0-8144-7298-9 / PB / $15.00

Survival Guide for Working with Humans, A Dealing with Whiners, Back-Stabbers,Know-It-Alls, and Other Difficult People Gini Graham Scott 978-0-8144-7205-7 / PB / $15.00

Time Power A Proven System for Getting More Done inLess Time Than You Ever Thought PossibleBrian Tracy 978-0-8144-7470-9 / PB / $16.00

TIME TRAP, THE The Classic Book on Time Management FOURTH EDITIONAlec Mackenzie and Pat Nickerson 978-0-8144-1338-8 / PB / $18.95

True Greatness Mastering the Inner Game of Business Success Kevin Elko and Bill Beausay 978-0-8144-1301-2 / HC / $21.95

Working with Difficult People SECOND EDITIONMichael S. Dobson, William Lundinand Kathleen Lundin 978-0-8144-0168-2 / PB / $12.00

BUSINESSSTRATEGYArt of the Strategist, The*10 Essential Principles for Leading Your Company to Victory William A. Cohen 978-0-8144-1409-5 / PB / $19.95

Building, Leading, and Managing Strategic Alliances*How to Work Effectively and Profitablywith Partner Companies Fred A. Kuglin and Jeff Hook 978-0-8144-7471-6 / PB / $39.95

TITLES IN RED ARE OUR BESTSELLERS

COMPLETE BACKLIST

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Corporate Agility A Revolutionary New Model forCompeting in a Flat World Charles Grantham, Jim Ware and Cory Williamson 978-0-8144-0911-4 / HC / $29.95

Creating and Dominating New Markets*Peter Meyer 978-0-8144-7458-7 / PB / $27.95

Early Warning Using Competitive Intelligence toAnticipate Market Shifts, Control Risk,and Create Powerful Strategies Benjamin Gilad 978-0-8144-3206-8 / PB / $19.95

Fundamentals of Enterprise Risk Management How Top Companies Assess Risk, ManageExposure, and Seize Opportunity John J. Hampton 978-0-8144-1492-7 / HC / $79.95

Making Sense of Strategy*Tony Manning 978-0-8144-7361-0 / PB / $14.95

Outsourcing for Radical Change A Bold Approach to Enterprise Transformation Jane C. Linder 978-0-8144-7218-7 / HC / $35.00

Power of Strategy Innovation, The*A New Way of Linking Creativity andStrategic Planning to Discover GreatBusiness Opportunities Robert E. Johnston and J. Douglas Bate 978-0-8144-0037-1 / PB / $24.95

Shaping the Future A Dynamic Process for Creating andAchievingYour Company’s Strategic Vision William P. Belgard and Steven R. Rayner 978-0-8144-0777-6 / HC / $27.95

TurboStrategy*21 Powerful Ways to Transform YourBusiness and Boost Your Profits Quickly Brian Tracy 978-0-8144-1328-9 / PB / $15.00

CAREER201 Knockout Answers to Tough Interview Questions The Ultimate Guide to Handling the New Competency-Based Interview Style Linda Matias 978-0-8144-1500-9 / PB / $13.95

ACING THE INTERVIEW How to Ask and Answer the Questions That Will Get You the Job Tony Beshara 978-0-8144-0161-3 / PB / $16.95

ADMINISTRATIVE ASSISTANT’S AND SECRETARY’S HANDBOOK FOURTH EDITIONJames Stroman, Kevin Wilson and Jennifer Wauson 978-0-8144-1760-7 / HC / $34.95

Black Faces in White Places 10 Game-Changing Strategies to Achieve Success and Find Greatness Randal Pinkett, Jeffrey Robinson and Philana Patterson 978-0-8144-1680-8 / HC / $24.95

Building a Partnership with Your Boss Jerry Wisinski 978-0-8144-7013-8 / PB / $12.95

Career Clinic, The Eight Simple Rules for Finding Work You Love Maureen Anderson 978-0-8144-1051-6 / PB / $15.00

CAREER MATCH Connecting Who You Are with What You’llLove to Do Shoya Zichy and Ann Bidou 978-0-8144-7364-1 / PB / $15.00

Cracking the New Job Market The 7 Rules for Getting Hired in Any Economy R. William Holland 978-0-8144-1734-8 / PB / $17.95

Elements of Resume Style, The Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters That Work Scott Bennett 978-0-8144-7280-4 / PB / $9.95

Enlightened Office Politics*Understanding, Coping with, and Winningthe Game—Without Losing Your Soul Michael S. Dobson and Deborah Singer Dobson 978-0-8144-7406-8 / PB / $17.95

FBI Career Guide, The Inside Information on Getting Chosen forand Succeeding in One of the Toughest,Most Prestigious Jobs in the World Joseph W. Koletar 978-0-8144-7317-7 / PB / $15.00

Girls’ Guide to Power and Success, The*Susan Wilson Solovic 978-0-8144-7227-9 / PB / $14.00

How to Land a Top-Paying Federal Job Your Complete Guide to Opportunities,Internships, Resumes and Cover Letters,Networking, Interviews, Salaries,Promotions, and More! SECOND EDITIONLily Madeleine Whiteman 978-0-8144-2022-5 / PB / $24.95

How to Make It Big as a Consultant FOURTH EDITIONWilliam A. Cohen 978-0-8144-1032-5 / PB / $18.95

I GOT MY DREAM JOB AND SO CAN YOU 7 Steps to Creating Your Ideal Career After College Pete Leibman 978-0-8144-2020-1 / PB / $15.95

I’d Rather Be Working*A Step-by-Step Guide to Financial Self-Support for People with Chronic Illness Gayle Backstrom 978-0-8144-7115-9 / PB / $14.95

Image of Success, The Make a Great Impression and Land the Job You Want Lizandra Vega 978-0-8144-1454-5 / PB / $16.95

Insider’s Guide to Building a Successful Consulting Practice, An Bruce L. Katcher and Adam Snyder 978-0-8144-1436-1 / PB / $18.95

Job Search Solution, The The Ultimate System for Finding a Great Job Now! SECOND EDITIONTony Beshara 978-0-8144-1799-7 / PB / $16.95

MAKE YOUR CONTACTS COUNT Networking Know-How for Business and Career Success SECOND EDITIONAnne Baber and Lynne Waymon 978-0-8144-7402-0 / PB / $14.95

Make Your Own Rules A Renegade Guide to Unconventional Success Wayne Rogers 978-0-8144-1657-0 / HC / $23.00

Managing Up 59 Ways to Build a Career-AdvancingRelationship with Your Boss Michael S. Dobson and Deborah Singer Dobson 978-0-8144-7042-8 / PB / $17.95

Managing Your Government Career Success Strategies That Work Stewart Liff 978-0-8144-1099-8 / PB / $19.95

Planning Successful Meetings and Events*Ann J. Boehme 978-0-8144-7995-7 / PB / $12.95

Portable Mentor, The Your Anywhere, Anytime Career Coach and Problem Solver Cy Charney 978-0-8144-7212-5 / PB / $18.95

Publishing Confidential*The Inside Guide to What It Really Takes to Land a Nonfiction Book Deal Paul B. Brown 978-0-8144-7226-2 / PB / $14.95

Questions That Work*How to Ask Questions That Will Help You Succeed in Any Business Situation Andrew Finlayson 978-0-8144-7329-0 / PB / $19.95

UNBEATABLE RESUMES America’s Top Recruiter Reveals What REALLY Gets You Hired Tony Beshara 978-0-8144-1762-1 / PB / $16.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

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Valuable Office Professional, The*Michelle Burke 978-0-8144-7888-2 / PB / $18.95

Virtual Handshake, The*Opening Doors and Closing Deals Online David Teten and Scott Allen 978-0-8144-7286-6 / PB / $19.95

Who Says It’s a Man’s World The Girls’ Guide to Corporate Domination Emily Bennington 978-0-8144-3187-0 / HC / $21.95

Work Your Strengths A Scientific Process to Identify Your Skills and Match Them to the Best Career for You Chuck Martin, Richard Guare and Peg Dawson 978-0-8144-1407-1 / HC / $21.95

Writing for Quick Cash Turn Your Way with Words into Real Money Loriann Hoff Oberlin 978-0-8144-7199-9 / PB / $14.95

COMMUNICATION101 Ways to Captivate a Business Audience*Sue Gaulke 978-0-8144-0096-8 / PB / $16.95

AMA Handbook of Business Documents, The Guidelines and Sample Documents That Make Business Writing Easy Kevin Wilson and Jennifer Wauson 978-0-8144-1769-0 / PB / $19.95

AMA Handbook of Business Letters FOURTH EDITIONJeffrey L. Seglin and Edward Coleman 978-0-8144-2012-6 / HC / $29.95

AMA Handbook of Business Writing, The The Ultimate Guide to Style, Grammar, Punctuation, Usage,Construction, and Formatting Kevin Wilson and Jennifer Wauson 978-0-8144-1589-4 / HC / $34.95

Art of Connecting, The*How to Overcome Differences, Build Rapport, and CommunicateEffectively with Anyone Claire Raines and Lara Ewing 978-0-8144-3186-3 / PB / $19.95

Communication Problem Solver, The*Simple Tools and Techniques for Busy Managers Nannette Rundle Carroll 978-0-8144-1308-1 / PB / $18.95

Corporate Conversations*A Guide to Crafting Effective andAppropriate Internal Communications Shel Holtz 978-0-8144-1549-8 / PB / $27.95

How to Prepare, Stage, and Deliver Winning Presentations*THIRD EDITIONThomas Leech 978-0-8144-7231-6 / PB / $24.95

How to Tell Anyone Anything Breakthrough Techniques for HandlingDifficult Conversations at Work Richard S. Gallagher 978-0-8144-1015-8 / PB / $14.95

How to Write Fast Under Pressure Philip Vassallo 978-0-8144-1485-9 / PB / $18.95

JUST LISTEN Discover the Secret to Getting Through to Absolutely Anyone Mark Goulston 978-0-8144-1403-3 / HC / $24.95

Language of Success, The Tom Sant 978-0-8144-7473-0 / PB / $15.00

LEAD WITH A STORY A Guide to Crafting Business NarrativesThat Captivate, Convince, and Inspire Paul Smith 978-0-8144-2030-0 / HC / $24.95

Lost Art of the Great Speech, The How to Write One—How to Deliver It Richard Dowis 978-0-8144-7054-1 / PB / $14.95

Managing Your Mouth*An Owner’s Manual for Your Most Important Business Asset Robert L. Genua 978-0-8144-0041-8 / PB / $17.95

Persuasive Business Proposals Writing to Win More Customers, Clients, and Contracts THIRD EDITIONTom Sant 978-0-8144-1785-0 / PB / $19.95

Plain Style*Techniques for Simple, Concise,Emphatic Business Writing Richard Lauchman 978-0-8144-1429-3 / PB / $12.95

Power of Positive Criticism, The*Hendrie Weisinger 978-0-8144-7472-3 / PB / $16.00

Powerful Proposals How to Give Your Business the Winning Edge Terry R. Bacon and David G. Pugh 978-0-8144-7232-3 / HC / $24.95

Punctuation at Work Simple Principles for Achieving Clarity and Good Style Richard Lauchman 978-0-8144-1494-1 / PB / $13.95

Say What You Mean / Get What You Want*A Businessperson’s Guide to Direct Communication Judith C. Tingley 978-0-8144-7447-1 / PB / $16.95

Speak to Win How to Present with Power in Any Situation Brian Tracy 978-0-8144-0157-6 / HC / $19.95

Tell Me How I’m Doing*A Fable About the Importance of Giving Feedback Richard L. Williams 978-0-8144-0930-5 / PB / $14.95

Voice of Success, The A Woman’s Guide to a Powerful andPersuasive Voice Joni Wilson 978-0-8144-1280-0 / PB / $17.95

Voice Power*Using Your Voice to Captivate, Persuade, and Command Attention Renee Grant-Williams 978-0-8144-7105-0 / PB / $17.95

Well Said! Presentations and Conversations That Get Results Darlene Price 978-0-8144-1787-4 / HC / $21.95

WHOEVER TELLS THE BEST STORY WINS How to Use Your Own Stories toCommunicate with Power and Impact Annette Simmons 978-0-8144-0914-5 / HC / $22.00

Write Up the Corporate Ladder*Successful Writers Reveal the Techniques That Help You Write with Ease and Get Ahead Kevin Ryan 978-0-8144-7463-1 / PB / $19.95

COMPUTERS,NETWORKING & I.T.Blissful Data Wisdom and Strategies for Providing Data That’s Meaningful, Useful, and Accessible for All Employees Margaret Y. Chu 978-0-8144-0780-6 / HC / $27.95

Blog Rules A Business Guide to Managing Policy,Public Relations, and Legal Issues Nancy Flynn 978-0-8144-7355-9 / PB / $19.95

Corporate Portals Revolutionizing Information Access to Increase Productivity and Drive the Bottom Line Heidi Collins 978-0-8144-0593-2 / HC / $29.95

Debugging*The 9 Indispensable Rules for Finding Even the Most Elusive Software and Hardware Problems David J. Agans 978-0-8144-7457-0 / PB / $17.95

TITLES IN RED ARE OUR BESTSELLERS

COMPLETE BACKLIST

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Enterprise Knowledge Portals Next Generation Portal Solutions forDynamic Information Access, BetterDecision Making, and Maximum Results Heidi Collins 978-0-8144-0708-0 / HC / $35.00

e-Policy Handbook, The Rules and Best Practices to SafelyManage Your Company’s E-Mail, Blogs, Social Networking, and OtherElectronic Communication Tools SECOND EDITIONNancy Flynn 978-0-8144-1065-3 / PB / $19.95

Get-Started Guide to M-Commerce andMobile Technology, The Danielle Zilliox 978-0-8144-7130-2 / PB / $19.95

Green Tech How to Plan and Implement Sustainable IT Solutions Lawrence Webber and Michael Wallace 978-0-8144-1446-0 / HC / $27.95

Guide to Software Package Evaluationand Selection, A The R2ISC Method Nathan Hollander 978-0-8144-7337-5 / PB / $34.95

Instant Messaging Rules *A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication Nancy Flynn 978-0-8144-7253-8 / PB / $19.95

Mobile Technology Question and Answer Book, The A Survival Guide for Business Managers Ron Schneiderman 978-0-8144-7136-4 / PB / $19.95

Power of Convergence, The Linking Business Strategies and Technology Decisions to Create Sustainable Success Faisal Hoque 978-0-8144-1695-2 / HC / $27.95

CURRENT EVENTSClean Energy Nation Freeing America from the Tyranny of Fossil Fuels Congressman Jerry McNerney and Martin Cheek 978-0-8144-1372-2 / HC / $27.95

Joe’s Law America’s Toughest Sheriff Takes onIllegal Immigration, Drugs and Everything Else That Threatens America Sheriff Joe Arpaio and Len Sherman 978-0-8144-0199-6 / HC / $24.00

Knightfall Knight Ridder and How the Erosion of Newspaper Journalism Is Putting Democracy at Risk Davis Merritt 978-0-8144-0854-4 / HC / $24.95

Looks Why They Matter More Than You Ever Imagined Gordon Patzer 978-0-8144-8054-0 / HC / $23.00

Rebuilding Brand America What We Must Do to Restore OurReputation and Safeguard the Future of American Business Abroad Dick Martin 978-0-8144-7333-7 / HC / $27.95

Reclaiming the Sky 9/11 and the Untold Story of the Menand Women Who Kept America Flying Tom Murphy 978-0-8144-0909-1 / HC / $21.95

Unplugged Reclaiming Our Right to Die in America William H. Colby 978-0-8144-0160-6 / PB / $17.95

Where We Stand A Surprising Look at the Real State of Our Planet Seymour Garte 978-0-8144-0910-7 / HC / $24.95

CUSTOMER SERVICE101 Activities for Delivering Knock Your Socks Off Service Ann Thomas and Jill Applegate 978-0-8144-1444-6 / PB / $34.95

Award Winning Customer Service*101 Ways to Guarantee Great Performance Renee Evenson 978-0-8144-7454-9 / PB / $17.95

Coaching Knock Your Socks Off Service*Ron Zemke and Kristin Anderson 978-0-8144-7935-3 / PB / $18.95

Customer Service Management Training 101 Quick and Easy Techniques That Get Great Results Renee Evenson 978-0-8144-1715-7 / PB / $24.00

CUSTOMER SERVICE TRAINING 101 Quick and Easy Techniques That Get Great Results SECOND EDITIONRenee Evenson 978-0-8144-1641-9 / PB / $22.95

DELIVERING KNOCK YOUR SOCKS OFF SERVICE FIFTH EDITIONPerformance Research Associates 978-0-8144-1755-3 / PB / $18.95

EXCEPTIONAL SERVICE, EXCEPTIONAL PROFIT The Secrets of Building a Five-StarCustomer Service Organization Leonardo Inghilleri and Micah Solomon 978-0-8144-1538-2 / HC / $21.95

Great Customer Service on the Telephone*Kristin Anderson 978-0-8144-7795-3 / PB / $10.95

HIGH-TECH, HIGH-TOUCH CUSTOMER SERVICE Inspire Timeless Loyalty in the Demanding New World of Social Commerce Micah Solomon 978-0-8144-1790-4 / HC / $23.00

Kindness Revolution, The The Company-wide Culture Shift ThatInspires Phenomenal Customer Service Ed Horrell 978-0-8144-7307-8 / HC / $23.00

Knock Your Socks Off Service Recovery*Ron Zemke and Chip R. Bell 978-0-8144-7084-8 / PB / $17.95

Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases andScripts That Really Get Results Renee Evenson 978-0-8144-2032-4 / PB / $15.00

Real-Time Contact Center, The*Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation Donna Fluss 978-0-8144-1443-9 / PB / $27.95

SECRET SERVICE Hidden Systems That DeliverUnforgettable Customer Service John R. DiJulius 978-0-8144-7171-5 / PB / $17.95

Service Failure The Real Reasons Employees Struggle With Customer Service and What You Can Do About It Jeff Toister 978-0-8144-3199-3 / PB / $17.95

Strategic Customer Service Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits John A. Goodman 978-0-8144-1333-3 / HC / $24.95

What to Say to a Porcupine*20 Humorous Tales That Get to the Heart of Great Customer Service Richard S. Gallagher 978-0-8144-1679-2 / PB / $12.95

Who’s Your Gladys? How to Turn Even the Most DifficultCustomer into Your Biggest Fan Marilyn Suttle and Lori Jo Vest 978-0-8144-1439-2 / HC / $22.95

Winning Behavior*What the Smartest, Most SuccessfulCompanies Do Differently Terry R. Bacon and David G. Pugh 978-0-8144-1367-8 / PB / $27.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

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EDUCATIONBlack-White Achievement Gap, TheWhy Closing It Is the Greatest Civil Rights Issue of Our Time Dr. Rod Paige and Dr. Elaine Witty 978-0-8144-1519-1 / HC / $22.00

Parent’s Guide to Special Education, A*Insider Advice on How to Navigate theSystem and Help Your Child Succeed Linda Wilmshurst and Alan W. Brue 978-0-8144-1604-4 / PB / $29.95

Scholarships 101*The Real-World Guide to Getting Cash for College Kimberly Ann Stezala 978-0-8144-0981-7 / PB / $17.95

Why Boys Fail Saving Our Sons from an EducationalSystem That’s Leaving Them Behind Richard Whitmire 978-0-8144-2017-1 / PB / $15.95

FINANCE &ACCOUNTINGAccounting and Financial Fundamentalsfor NonFinancial Executives*Robert Rachlin and Allen Sweeney 978-0-8144-7928-5 / PB / $19.95

Accounting Demystified*Jeffry R. Haber 978-0-8144-0790-5 / PB / $16.95

AMA Handbook of Due Diligence, The REVISED AND UPDATED EDITIONWilliam M. Crilly and Andrew J. Sherman 978-0-8144-1382-1 / HC / $295.00Short Discount

AMA Handbook of Financial Risk Management, The John J. Hampton 978-0-8144-1744-7 / HC / $75.00

Blueprint for Corporate Governance, A Strategy, Accountability, and thePreservation of Shareholder Value Fred R. Kaen 978-0-8144-0586-4 / HC / $29.95

Buyout*The Insider’s Guide to Buying Your Own Company Rick Rickertsen and Robert E. Gunther 978-0-8144-3171-9 / PB / $19.95

Cost Management Toolbox, The*A Manager’s Guide to Controlling Costs and Boosting Profits Lianabel Oliver 978-0-8144-7448-8 / PB / $34.95

ESSENTIALS OF FINANCE AND ACCOUNTING FORNONFINANCIAL MANAGERS, THE SECOND EDITIONEdward Fields 978-0-8144-1624-2 / PB / $19.95

Mergers and Acquisitions from A to Z THIRD EDITIONAndrew J. Sherman 978-0-8144-1383-8 / HC / $35.00

MILLION-DOLLAR FINANCIAL ADVISOR, THE Powerful Lessons and Proven Strategies from Top Producers David J. Mullen 978-0-8144-1472-9 / HC / $30.00

MILLION-DOLLAR FINANCIAL SERVICES PRACTICE, THE A Proven System for Becoming a Top Producer SECOND EDITIONDavid J. Mullen 978-0-8144-3173-3 / HC / $30.00

Raising Capital Get the Money You Need to Grow Your Business THIRD EDITIONAndrew J. Sherman 978-0-8144-1703-4 / HC / $34.95

Technical Analysis of Stock Trends NINTH EDITIONRobert D. Edwards, John Magee and W.H.C. Bassetti 978-0-8144-0864-3 / HC / $99.95

GENERAL BUSINESSAbsolute Honesty Building a Corporate Culture That ValuesStraight Talk and Rewards Integrity Larry Johnson and Bob Phillips 978-0-8144-0781-3 / HC / $27.95

Behavioral Advantage, The*What the Smartest, Most SuccessfulCompanies Do Differently to Win in the B2B Arena Terry R. Bacon and David G. Pugh 978-0-8144-1670-9 / PB / $25.00

Beyond the Lean Revolution Achieving Successful and SustainableEnterprise Transformation Deborah J. Nightingale and Jayakanth Srinivasan 978-0-8144-1709-6 / HC / $34.95

Billy, Alfred, and General Motors The Story of Two Unique Men, aLegendary Company, and a RemarkableTime in American History William Pelfrey 978-0-8144-0869-8 / HC / $27.95

Business Confidential Lessons for Corporate Success from Inside the CIA Peter Earnest and Maryann Karinch 978-0-8144-1448-4 / HC / $24.95

Business Tale, A*A Story of Ethics, Choices, Success —and a Very Large Rabbit Marianne M. Jennings 978-0-8144-7322-1 / PB / $12.95

Business Under Fire How Israeli Companies Are Succeeding in the Face of Terror — and What We Can Learn from Them Dan Carrison 978-0-8144-0839-1 / HC / $24.95

Celebration of Fools An Inside Look at the Rise and Fall of JCPenney Bill Hare 978-0-8144-7159-3 / HC / $24.95

Chaotics The Business of Managing and Marketing in the Age of Turbulence Philip Kotler and John A. Caslione 978-0-8144-1521-4 / HC / $25.00

Coolfarming Turn Your Great Idea into the Next Big Thing Peter Gloor 978-0-8144-1386-9 / HC / $29.95

Coolhunting Chasing Down the Next Big Thing Peter Gloor and Scott Cooper 978-0-8144-7386-3 / HC / $24.95

Cracking the Corporate Code*The Revealing Success Stories of 32 African-American Executives Price M. Cobbs and Judith L. Turnock 978-0-8144-3113-9 / PB / $19.95

Cultural Intelligence Difference, The Master the One Skill You Can’t DoWithout in Today’s Global Economy David Livermore, Ph.D. 978-0-8144-1706-5 / HC / $22.00

Deadline! How Premier Organizations Win the Race Against Time Dan Carrison 978-0-8144-0726-4 / HC / $24.95

DoCoMo —Japan’s Wireless Tsunami How One Mobile Telecom Created a NewMarket and Became a Global Force John Beck and Mitchell Wade 978-0-8144-0753-0 / HC / $25.00

Elements of Power, The Lessons on Leadership and Influence Terry R. Bacon 978-0-8144-1511-5 / HC / $27.95

Employer’s Legal Advisor, The Thomas M. Hanna 978-0-8144-0918-3 / HC / $24.00

First in Thirst*How Gatorade Turned the Science ofSweat Into a Cultural Phenomenon Darren Rovell 978-0-8144-1095-0 / PB / $19.95

Franchising & Licensing Two Powerful Ways to Grow Your Business in Any Economy FOURTH EDITIONAndrew J. Sherman 978-0-8144-1556-6 / HC / $45.00

TITLES IN RED ARE OUR BESTSELLERS

COMPLETE BACKLIST

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Future Savvy Identifying Trends to Make BetterDecisions, Manage Uncertainty, and Profit from Change Adam Gordon 978-0-8144-0912-1 / HC / $24.95

Good Governance for Nonprofits*Developing Principles and Policies for an Effective Board Frederic L. Laughlin and Robert C. Andringa 978-0-8144-1594-8 / PB / $27.95

How Great Decisions Get Made*10 Easy Steps for Reaching Agreementon Even the Toughest Issues Don Maruska 978-0-8144-7398-6 / PB / $17.95

Investing in a Sustainable World Why GREEN Is the New Color of Money on Wall Street Matthew J. Kiernan 978-0-8144-1092-9 / HC / $27.95

New Elite, The Inside the Minds of the Truly Wealthy Dr. Jim Taylor, Doug Harrison and Stephen Kraus 978-0-8144-0048-7 / HC / $24.95

Now, Build a Great Business! 7 Ways to Maximize Your Profits in Any Market Mark Thompson and Brian Tracy 978-0-8144-1697-6 / HC / $24.95

OtherWise The Wisdom You Need to Succeed in aDiverse and Divisive World Dick Martin 978-0-8144-1752-2 / HC / $24.95

Passionate Organization, The*Igniting the Fire of Employee Commitment James R. Lucas 978-0-8144-1482-8 / PB / $26.95

Power of Reputation, The Strengthen the Asset That Will Make or Break Your Career Chris Komisarjevsky 978-0-8144-1797-3 / HC / $22.00

Protecting Your Company’s Intellectual Property*A Practical Guide to Trademarks,Copyrights, Patents & Trade Secrets Deborah E. Bouchoux 978-0-8144-7381-8 / PB / $35.00

Qualcomm Equation, The*How a Fledgling Telecom CompanyForged a New Path to Big Profits and Market Dominance Dave Mock 978-0-8144-0997-8 / PB / $19.95

Rethinking Risk How Companies Sabotage Themselvesand What They Must Do Differently Joseph W. Koletar 978-0-8144-1496-5 / HC / $29.95

Seven Secrets for Negotiating with Government How to Deal with Local, State, National, or Foreign Governments— and Come Out Ahead Jeswald W. Salacuse 978-0-8144-0908-4 / HC / $24.95

Signs of Success The Remarkable Power of Business Astrology Steven Mark Weiss 978-0-8144-7441-9 / HC / $24.00

Sustainable Enterprise Fieldbook, The When it All Comes Together Jeana Wirtenberg, William G. Russell and David Lipsky978-0-8144-1278-7 / HC / $35.00

Take No Prisoners A No-Holds-Barred Approach to Corporate Excellence Marvin A. Davis 978-0-8144-8060-1 / HC / $24.95

Telebomb The Truth Behind the $500-BillionTelecom Bust and What the Industry Must Do to Recover John Handley 978-0-8144-0833-9 / HC / $24.95

Unforeseen Circumstances Strategies and Technologies for Protecting Your Business and Your People in a Less Secure World Alexis D. Gutzman 978-0-8144-7158-6 / HC / $25.00

Wright Way, The*7 Problem-Solving Principles from the Wright Brothers That Can Make Your Business Soar Mark Eppler 978-0-8144-1461-3 / PB / $19.95

HEALTH & FITNESSBeating Lyme*Understanding and Treating This Complexand Often Misdiagnosed Disease Dr. Lesley Ann Fein and Constance A. Bean978-0-8144-0944-2 / PB / $15.95

Fitness After 40 How to Stay Strong at Any Age Vonda Wright and Ruth Winter 978-0-8144-0994-7 / PB / $17.95

Surviving the Cancer System An Empowering Guide to Taking Control of Your Care Mark Fesen 978-0-8144-1356-2 / PB / $18.95

HISTORYAmerican Entrepreneur The Fascinating Stories of the People Who Defined Business in the United States Larry Schweikart and Lynne Pierson Doti978-0-8144-1411-8 / HC / $29.95

Deadly Blue Battle Stories of the U.S. Air ForceSpecial Operations Command Fred Pushies 978-0-8144-1360-9 / HC / $24.95

Rich The Rise and Fall of American Wealth Culture Larry Samuel 978-0-8144-1362-3 / HC / $24.95

HOUSE & HOMEFirst-Time Homeowner’s Survival Guide, The*A Crash Course in Dealing with Repairs,Renovations, Property Tax Issues, andOther Potential Disasters Sid Davis 978-0-8144-7372-6 / PB / $16.00

Your Eco-Friendly Home Buying, Building, or Remodeling Green Sid Davis 978-0-8144-1037-0 / PB / $17.95

HUMAN RESOURCES101 Strategies for Recruiting Success*Where, When, and How to Find the Right People Every Time Christopher W. Pritchard 978-0-8144-7407-5 / PB / $19.95

Assimilating New Leaders*The Key to Executive Retention Diane Downey, Tom March, and Adena Berkman 978-0-8144-0645-8 / HC / $29.95

Auditing Your Human Resources Department A Step-by-Step Guide to Assessing the Key Areas of Your Program SECOND EDITIONJohn H. McConnell 978-0-8144-1661-7 / HC / $79.95

Complete Guide to Conflict Resolutionin the Workplace, The*Marick F. Masters and Robert R. Albright 978-0-8144-1718-8 / PB / $39.95

Complete Guide to Performance Appraisal, The*Dick Grote 978-0-8144-2005-8 / PB / $49.95

Complete Human Resources WritingGuide, The*Diane Arthur 978-0-8144-7309-2 / PB / $55.00

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

25

Employee Recruitment and Retention Handbook, The Diane Arthur 978-0-8144-0552-9 / HC / $49.95Short Discount

Ensuring Fairness in Health Care Coverage An Employer’s Guide to Making GoodDecisions on Tough Issues Matthew K. Wynia and Abraham P. Schwab 978-0-8144-7384-9 / HC / $29.95

Everything HR Kit, The A Complete Guide to Attracting,Retaining, and Motivating High-Performance Employees John Putzier and David Baker 978-0-8144-1609-9 / PB / $27.95

Fair, Square & Legal Safe Hiring, Managing & Firing Practicesto Keep You & Your Company Out of Court FOURTH EDITIONDonald H. Weiss 978-0-8144-0813-1 / HC / $35.00

Field Tested Recruiting, Managing, and Retaining Veterans Emily King 978-0-8144-1779-9 / HC / $29.95

Handbook for Strategic HR Best Practices in OrganizationDevelopment from the OD Network John Vogelsang, Maya Townsend, MattMinahan, David Jamieson, Judy Vogel,Annie Viets, Cathy Royal and Lynne Valek 978-0-8144-3249-5 / HC / $60.00

How to Design, Implement, andInterpret an Employee Survey*John H. McConnell 978-0-8144-7338-2 / PB / $34.95

How to Develop a Personnel Policy Manual*Joseph W. R. Lawson 978-0-8144-7310-8 / PB / $49.95

How to Develop an Employee Handbook*Joseph W. R. Lawson 978-0-8144-7466-2 / PB / $49.95

HR ANSWER BOOK, THE An Indispensable Guide for Managers and Human Resources Professionals SECOND EDITIONShawn Smith and Rebecca Mazin 978-0-8144-1717-1 / HC / $24.95

HR from the Heart Inspiring Stories and Strategies for Building the People Side of Great Business Libby Sartain and Martha I. Finney 978-0-8144-0756-1 / HC / $24.95

Investing in Your Company’s Human Capital*Strategies to Avoid Spending Too Little — or Too Much Jack J. Phillips 978-0-8144-1402-6 / PB / $29.95

Lean but Agile Rethink Workforce Planning and Gain a True Competitive Edge William J. Rothwell, Jim Graber, and Neil McCormick 978-0-8144-1777-5 / HC / $45.00

New HR Analytics, The Predicting the Economic Value of YourCompany’s Human Capital Investments Dr. Jac Fitz-enz 978-0-8144-1643-3 / HC / $29.95

New Human Capital Strategy, The*Improving the Value of Your MostImportant Investment—Year After Year Bradley W. Hall 978-0-8144-2003-4 / PB / $22.95

New Workforce, The*Five Sweeping Trends That Will Shape Your Company’s Future Harriet Hankin 978-0-8144-1498-9 / PB / $27.95

Perfectly Able How to Attract and Hire Talented People with Disabilities Jim Hasse 978-0-8144-1564-1 / HC / $27.95

Positioned Strategic Workforce Planning That Getsthe Right Person in the Right Job Dan L. Ward and Rob Tripp 978-0-8144-3247-1 / HC / $32.95

Recruiting, Interviewing, Selecting &Orienting New Employees FIFTH EDITIONDiane Arthur 978-0-8144-2024-9 / HC / $49.95 Short Discount

Roadmap to Strategic HR Turning a Great Idea into a Business Reality Ralph Christensen 978-0-8144-0867-4 / HC / $29.95

ROI of Human Capital, The Measuring the Economic Value of Employee Performance SECOND EDITIONDr. Jac Fitz-enz 978-0-8144-1332-6 / HC / $29.95

Strategic Staffing A Comprehensive System for Effective Workforce Planning SECOND EDITIONThomas P. Bechet 978-0-8144-3301-0 / PB / $35.00

Talent Leadership A Proven Method for Identifying andDeveloping High-Potential Employees John Mattone 978-0-8144-3239-6 / HC / $34.95

Transforming Performance Measurement Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer 978-0-8144-0891-9 / HC / $29.95

Trouble with HR, The An Insider’s Guide to Finding and Keeping the Best People Johnny C. Taylor and Gary M. Stern 978-0-8144-1344-9 / HC / $27.95

Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy J. Campbell 978-0-8144-7960-5 / Combbound / $60.00 Short Discount

INTERNATIONALBUSINESSChocolate Fortunes The Battle for the Hearts, Minds, and Wallets of China’s Consumers Lawrence L. Allen 978-0-8144-1432-3 / HC / $27.95

Export / Import Procedures and Documentation REVISED AND UPDATED FOURTH EDITIONThomas E. Johnson and Donna L. Bade 978-0-8144-1550-4 / HC / $85.00 Short Discount

Global Sourcing Logistics How to Manage Risk and Gain Competitive Advantage in a Worldwide Marketplace Thomas A. Cook 978-0-8144-0892-6 / HC / $69.95

In the Shadow of the Dragon The Global Expansion of ChineseCompanies—and How It Will Change Business Forever Winter Nie and William Dowell 978-0-8144-3170-2 / HC / $27.95

India Arriving How This Economic Powerhouse Is Redefining Global Business Rafiq Dossani 978-0-8144-7424-2 / HC / $24.00

Mastering Import & Export Management SECOND EDITIONThomas A. Cook, Rennie Alston and Kelly Raia 978-0-8144-2026-3 / HC / $85.00

New Korea, The An Inside Look at South Korea’s Economic Rise Myung Oak Kim and Sam Jaffe 978-0-8144-1489-7 / HC / $24.95

INTERNET & E-COMMERCEAmazon Top Seller Secrets*Insider Tips from Amazon’s Most Successful Sellers Brad Schepp and Debra Schepp 978-0-8144-1034-9 / PB / $24.95

TITLES IN RED ARE OUR BESTSELLERS

COMPLETE BACKLIST

26

CLICK MILLIONAIRESWork Less, Live More with an Internet Business You Love Scott Fox 978-0-8144-3191-7 / HC / $22.00

e-Riches 2.0 Next-Generation Marketing Strategies for Making Millions Online Scott Fox 978-0-8144-1462-0 / HC / $25.00

eBay Business the Smart Way Maximize Your Profits on the Web’s #1 Auction Site THIRD EDITIONJoseph T. Sinclair 978-0-8144-7394-8 / PB / $24.95

eBay Global the Smart Way Buying and Selling Internationally on the World’s #1 Auction Site Joseph T. Sinclair and Ron Ubels 978-0-8144-7241-5 / PB / $19.95

eBay Photography the Smart Way Creating Great Product Pictures that Will Attract Higher Bids and Sell Your Items Faster Joseph T. Sinclair and Stanley Livingston 978-0-8144-7293-4 / PB / $19.95

eBay Seller’s Tax and Legal Answer Book, The Everything You Need to Know to Keep the Government Off Your Back and Out of Your Wallet Cliff Ennico 978-0-8144-7425-9 / PB / $19.95

Go Google 20 Ways to Reach More Customers and Build Revenue with Google Business Tools Greg Holden 978-0-8144-8059-5 / PB / $19.95

How to Succeed in Business Using LinkedIn Making Connections and CapturingOpportunities on the World’s #1 Business Networking Site Eric Butow and Kathleen Taylor 978-0-8144-1074-5 / PB / $19.95

Internet Riches The Simple Money-Making Secrets of Online Millionaires Scott Fox 978-0-8144-0995-4 / PB / $17.95 978-0-8144-7356-6 / HC / $22.00

Managing Online Forums*Everything You Need to Know to Create and Run Successful Community Discussion Boards Patrick O’Keefe 978-0-8144-0197-2 / PB / $24.00

Web Conferencing Book, The Sue Spielman and Liz Winfeld 978-0-8144-7174-6 / PB / $24.95

Wild West 2.0 How to Protect and Restore Your Reputation on the Untamed Social Frontier Michael Fertik and David Thompson 978-0-8144-1509-2 / HC / $24.95

LEADERSHIP100-Mile Walk, The A Father and Son on a Quest to Find the Essence of Leadership Sander A. Flaum, Jonathon A. Flaum and Mechele Flaum 978-0-8144-0863-6 / HC / $24.95

108 Skills of Natural Born Leaders, The*Warren Blank 978-0-8144-3307-2 / PB / $18.95

12 Steps to Power Presence*How to Assert Your Authority to Lead John Baldoni 978-0-8144-1691-4 / PB / $9.95

78 Important Questions Every Leader Should Ask and Answer*Chris Clarke-Epstein 978-0-8144-7414-3 / PB / $17.95

AMA Handbook of Leadership, The Marshall Goldsmith, John Baldoni, and Sarah McArthur 978-0-8144-1513-9 / HC / $29.95

Bible on Leadership, The From Moses to Matthew — ManagementLessons for Contemporary Leaders Lorin Woolfe 978-0-8144-0682-3 / HC / $22.00

Generating Buy-In*Mastering the Language of Leadership Mark S. Walton 978-0-8144-0905-3 / PB / $15.95

Golf and the Game of Leadership*An 18-Hole Guide for Success in Business and in Life Donald E. McHugh 978-0-8144-0099-9 / PB / $18.95

Growing Your Company’s Leaders*How Great Organizations Use Succession Management to Sustain Competitive Advantage Robert M. Fulmer and Jay A. Conger 978-0-8144-1634-1 / PB / $27.95

How the Best Leaders Lead Proven Secrets to Getting the Most Out of Yourself and Others Brian Tracy 978-0-8144-1434-7 / HC / $24.95

Idea Agent Leadership that Liberates Creativity and Accelerates Innovation Lina M. Echeverria 978-0-8144-3217-4 / HC / $27.95

Into the Unknown*Leadership Lessons from Lewis & Clark’sDaring Westward Expedition Jack Uldrich 978-0-8144-0999-2 / PB / $19.95

John F. Kennedy on Leadership*The Lessons and Legacy of a President John A. Barnes 978-0-8144-7455-6 / PB / $16.00

Lead by Example 50 Ways Great Leaders Inspire Results John Baldoni 978-0-8144-1294-7 / HC / $21.95

Lead with Purpose Giving Your Organization a Reason to Believe in Itself John Baldoni 978-0-8144-1738-6 / HC / $23.00

Lead Your Boss The Subtle Art of Managing Up John Baldoni 978-0-8144-1505-4 / HC / $21.95

Leader as Communicator, The*Strategies and Tactics to Build Loyalty,Focus Effort, and Spark Creativity Robert Mai and Alan Akerson 978-0-8144-0996-1 / PB / $19.95

Leader’s Pocket Guide, The 101 Indispensable Tools, Tips, and Techniques for Any Situation John Baldoni 978-0-8144-3231-0 / HC / $19.95

Leader’s Tool Kit, The Hundreds of Tips and Techniques for Developing the Skills You Need Cy Charney 978-0-8144-0847-6 / PB / $17.95

LEADING AT THE EDGE Leadership Lessons from theExtraordinary Saga of Shackleton’s Antarctic Expedition Dennis N.T. Perkins, Margaret P. Holtman,Paul R. Kessler and Catherine McCarthy 978-0-8144-0543-7 / HC / $24.95 978-0-8144-3194-8 / PB / $15.00

Leading Leaders*How to Manage Smart, Talented, Rich, and Powerful People Jeswald W. Salacuse 978-0-8144-1766-9 / PB / $21.95

Leading with Cultural Intelligence The New Secret to Success David Livermore 978-0-8144-1487-3 / HC / $24.95

Leading with Kindness How Good People Consistently Get Superior Results William F. Baker and Michael O’Malley 978-0-8144-0156-9 / HC / $24.95

Little Book of Leadership Development, The 50 Ways to Bring Out the Leader in Every Employee Scott J. Allen and Mitchell Kusy 978-0-8144-1754-6 / HC / $19.95

Preparing for Leadership What It Takes to Take the Lead Donna J. Dennis and Debbie Meola 978-0-8144-1452-1 / PB / $17.95

Secrets of Special Ops Leadership*Dare the Impossible — Achieve the Extraordinary William A. Cohen 978-0-8144-1350-0 / PB / $19.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

27

Semper Fi Business Leadership the Marine Corps Way Dan Carrison and Rod Walsh 978-0-8144-7272-9 / PB / $15.00

Soldier, Statesman, Peacemaker*Leadership Lessons from George C. Marshall Jack Uldrich 978-0-8144-1596-2 / PB / $19.95

Wisdom of Alexander the Great, The*Enduring Leadership Lessons From theMan Who Created an Empire Lance B. Kurke 978-0-8144-0098-2 / PB / $17.95

MANAGEMENT101 SAMPLE WRITE-UPS FOR DOCUMENTING EMPLOYEE PERFORMANCE PROBLEMS A Guide to Progressive Discipline & Termination SECOND EDITIONPaul Falcone 978-0-8144-1546-7 / PB / $35.00 978-0-8144-1548-1 / Combbound / $49.95Short Discount

101 TOUGH CONVERSATIONS TO HAVE WITH EMPLOYEES A Manager’s Guide to AddressingPerformance, Conduct, and DisciplineChallenges Paul Falcone 978-0-8144-1348-7 / PB / $18.95

2600 PHRASES FOR EFFECTIVE PERFORMANCE REVIEWS Ready-to-Use Words and Phrases That Really Get Results Paul Falcone 978-0-8144-7282-8 / PB / $10.95

2600 PHRASES FOR SETTING EFFECTIVE PERFORMANCE GOALS Ready-to-Use Phrases That Really Get Results Paul Falcone 978-0-8144-1775-1 / PB / $11.95

30 Reasons Employees Hate Their Managers*What Your People May Be Thinking and What You Can Do About It Bruce L. Katcher and Adam Snyder 978-0-8144-1764-5 / PB / $18.95

7 Hidden Reasons Employees Leave, The How to Recognize the Subtle Signs and Act Before It’s Too Late SECOND EDITIONLeigh Branham 978-0-8144-1758-4 / HC / $24.95

8 Practices of Exceptional Companies, The*How Great Organizations Make the Most of Their Human Assets Dr. Jac Fitz-enz 978-0-8144-7323-8 / PB / $19.95

96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE SECOND EDITIONPaul Falcone 978-0-8144-1351-7 / PB / $17.95

Accidental Manager, The*Get the Skills You Need to Excel in Your New Career Gary S. Topchik 978-0-8144-7449-5 / PB / $17.95

Action Tools for Effective Managers*A Guide for Solving Day-to-Day Problemson the Job Margaret Mary Gootnick and David Gootnick 978-0-8144-7029-9 / PB / $18.95

AMA Business Boot Camp Management and LeadershipFundamentals That Will See YouSuccessfully Through Your Career Edward Reilly 978-0-8144-2001-0 / HC / $25.00

AMA Guide to Management Development, The Daniel R. Tobin and Margaret Pettingell 978-0-8144-0899-5 / HC / $34.95

Army of Entrepreneurs Create an Engaged and Empowered Workforce for Exceptional Business Growth Jennifer Prosek 978-0-8144-1673-0 / HC / $23.00

Becoming an Exceptional Executive Coach Use Your Knowledge, Experience, and Intuition to Help Leaders Excel Michael Frisch, Robert Lee, Karen L. Metzger, Jeremy Robinson, and Judy Rosemarin 978-0-8144-1687-7 / HC / $34.95

Becoming an Extraordinary Manager*The 5 Essentials for Success Leonard Sandler 978-0-8144-8065-6 / PB / $17.95

Bench Strength Developing the Depth and Versatility ofYour Organization’s Leadership Talent Dr. Robert W. Barner 978-0-8144-0884-1 / HC / $29.95

Beyond Race and Gender*Unleashing the Power of Your TotalWorkforce by Managing Diversity R. Roosevelt Thomas 978-0-8144-7807-3 / PB / $17.95

Building a House for Diversity How a Fable About a Giraffe & an Elephant Offers New Strategies for Today’s Workforce R. Roosevelt Thomas and Marjorie I. Woodruff 978-0-8144-0463-8 / HC / $27.95

Building on the Promise of Diversity*How We Can Move to the Next Level inOur Workplaces, Our Communities, andOur Society R. Roosevelt Thomas 978-0-8144-1705-8 / PB / $21.95

Busy Manager’s Guide to Delegation, The Richard A. Luecke and Perry McIntosh 978-0-8144-1474-3 / PB / $12.00

Class with Drucker, A The Lost Lessons of the World’s GreatestManagement Teacher William A. Cohen 978-0-8144-1418-7 / PB / $17.95

Coaching Connection, The A Manager’s Guide to DevelopingIndividual Potential in the Context of the Organization John Hoover and Paul Gorrell 978-0-8144-1414-9 / HC / $29.95

Coaching for Emotional Intelligence The Secret to Developing the Star Potential in Your Employees Bob Wall 978-0-8144-0890-2 / HC / $24.95

Coaching, Counseling & Mentoring*How to Choose & Use the Right Technique to Boost Employee Performance SECOND EDITIONFlorence M. Stone 978-0-8144-7385-6 / PB / $18.95

Complete Guide to Hiring and Firing Government Employees, The Stewart Liff 978-0-8144-1450-7 / HC / $24.95

Conflict 101 A Manager’s Guide to Resolving Problems So Everyone Can Get Back to Work Susan H. Shearouse 978-0-8144-1711-9 / PB / $17.95

Critical Thinking Toolkit, The Spark Your Team’s Creativity with 35 Problem Solving Activities Dr. Marlene Caroselli 978-0-8144-1740-9 / PB / $34.95

Danger in the Comfort Zone*From Boardroom to Mailroom — How to Break the Entitlement HabitThat’s Killing American Business Judith M. Bardwick, Ph.D. 978-0-8144-7886-8 / PB / $17.95

Designing Dynamic Organizations A Hands-on Guide for Leaders at All Levels Jay Galbraith, Diane Downey and Amy Kates 978-0-8144-7119-7 / PB / $29.95

DISCIPLINE WITHOUTPUNISHMENT The Proven Strategy That Turns ProblemEmployees into Superior Performers SECOND EDITIONDick Grote 978-0-8144-7330-6 / PB / $19.95

Diversity Code, The Unlock the Secrets to Making DifferencesWork in the Real World Michelle T. Johnson 978-0-8144-1632-7 / PB / $19.95

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Diversity Index, The The Alarming Truth About Diversity in Corporate America...and What Can Be Done About It Susan E. Reed 978-0-8144-1649-5 / HC / $27.95

Effective Succession Planning Ensuring Leadership Continuity and Building Talent from Within FOURTH EDITIONWilliam J. Rothwell 978-0-8144-1416-3 / HC / $65.00Short Discount

End of Office Politics as Usual, The A Complete Strategy for Creating a More Productive and Profitable Organization Lawrence B. MacGregor Serven 978-0-8144-0664-9 / HC / $24.95

Enemy of Engagement, The Put an End to Workplace Frustration—and Get the Most from Your Employees Mark Royal and Tom Agnew 978-0-8144-1795-9 / HC / $25.95

EQ Interview, The Finding Employees with High Emotional Intelligence Adele B. Lynn 978-0-8144-0941-1 / PB / $16.00

Facilitator’s Fieldbook, The THIRD EDITIONTom Justice and David W. Jamieson 978-0-8144-2008-9 / PB / $45.00

Finding & Keeping Great Employees*Jim Harris and Joan Brannick 978-0-8144-0036-4 / PB / $19.95

FIRST-TIME MANAGER, THE SIXTH EDITIONLoren B. Belker, Jim McCormick and Gary S. Topchik 978-0-8144-1783-6 / PB / $17.95

From Difficult to Disturbed*Understanding and ManagingDysfunctional Employees Laurence Miller 978-0-8144-1667-9 / PB / $19.95

From the Bureau to the Boardroom 30 Management Lessons from the FBI Dan Carrison 978-0-8144-1063-9 / HC / $24.95

Full Engagement! Inspire, Motivate, and Bring Out the Best in Your People Brian Tracy 978-0-8144-1689-1 / HC / $22.00

Generations at Work Managing the Clash of Boomers, GenXers, and Gen Yers in the Workplace SECOND EDITIONRon Zemke, Claire Raines and Bob Filipczak 978-0-8144-3233-4 / PB / $17.95

Generations, Inc. From Boomers to Linksters—Managing the Friction Between Generations at Work Meagan Johnson and Larry Johnson 978-0-8144-1573-3 / PB / $16.95

Get Weird! 101 Innovative Ways to Make YourCompany a Great Place to Work John Putzier 978-0-8144-7114-2 / PB / $17.95

Getting to Innovation How Asking the Right Questions Generates the Great Ideas Your Company Needs Arthur B. VanGundy 978-0-8144-0898-8 / HC / $29.95

Harvesting Intangible Assets Uncover Hidden Revenue in YourCompany’s Intellectual Property Andrew J. Sherman 978-0-8144-1699-0 / HC / $29.95

HIGH-IMPACT INTERVIEW QUESTIONS 701 Behavior-Based Questions to Find the Right Person for Every Job Victoria A. Hoevemeyer 978-0-8144-7301-6 / PB / $17.95

Hiring and Firing Question and Answer Book, The*Paul Falcone 978-0-8144-7412-9 / PB / $21.95

Improving Employee PerformanceThrough Appraisal and Coaching*SECOND EDITIONDonald L. Kirkpatrick 978-0-8144-1600-6 / PB / $24.95

Improving the Performance of Government Employees A Manager’s Guide Stewart Liff 978-0-8144-1622-8 / HC / $27.95

Innovation Killer, The How What We Know Limits What We CanImagine — and What Smart CompaniesAre Doing About It Cynthia Barton Rabe 978-0-8144-0883-4 / HC / $26.00

Invaluable Knowledge Securing Your Company’s Technical Expertise William J. Rothwell 978-0-8144-1639-6 / HC / $27.95

KEEPING EMPLOYEES ACCOUNTABLE FOR RESULTS Quick Tips for Busy Managers Brian Cole Miller 978-0-8144-7320-7 / PB / $17.95

Keeping the People Who Keep You in Business 24 Ways to Hang On to Your Most Valuable Talent Leigh Branham 978-0-8144-0597-0 / HC / $27.95

Leadership Advantage, The How the Best Companies Are DevelopingTheir Talent to Pave the Way for Future Success Robert M. Fulmer and Jared L. Bleak 978-0-8144-0925-1 / HC / $27.95

Listening to Conflict*Finding Constructive Solutions to Workplace Disputes Erik J. Van Slyke 978-0-8144-1626-6 / PB / $19.95

Management 500, The A High-Octane Formula for Business Success Dan Coughlin 978-0-8144-1423-1 / HC / $22.00

Management Skills for New Managers Carol W. Ellis 978-0-8144-0830-8 / PB / $15.00

Management Would Be Easy...If It Weren’t for the People Patricia J. Addesso 978-0-8144-0707-3 / HC / $24.95

Management? It’s Not What You Think! Henry Mintzberg, Bruce Ahlstrand and Joseph Lampel 978-0-8144-1684-6 / HC / $22.00

Manager’s Desk Reference, The*Cynthia Berryman-Fink and Charles B. Fink 978-0-8144-0039-5 / PB / $24.95

Manager’s Guide to Coaching, A Simple and Effective Ways to Get the Best From Your Employees Anne Loehr and Brian Emerson 978-0-8144-0982-4 / PB / $16.95

Manager’s Guide to ImprovingWorkplace Performance, A*Roger Chevalier 978-0-8144-7418-1 / PB / $19.95

Manager’s Guide to MaximizingEmployee Potential, The Quick and Easy Strategies to Develop Talent Every Day William J. Rothwell 978-0-8144-1430-9 / PB / $17.95

Manager’s Guide to Virtual Teams, A Yael Zofi 978-0-8144-1659-4 / HC / $27.95

Manager’s Pocket Calculator, TheA Quick Guide to Essential Business Formulas and Ratios Michael C. Thomsett 978-0-8144-1635-8 / PB / $18.95

Manager’s Question and Answer Book, The*Florence M. Stone 978-0-8144-0758-5 / PB / $17.95

Managing Crises Before They Happen*What Every Executive and Manager Needs to Know about Crisis Management Ian I. Mitroff and Gus Anagnos 978-0-8144-7328-3 / PB / $19.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

29

Managing Government Employees How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results Stewart Liff 978-0-8144-0887-2 / HC / $24.95

Motivational Management*Inspiring Your People for Maximum Performance Alexander Hiam 978-0-8144-7397-9 / PB / $18.95

Myself and Other More Important Matters Charles Handy 978-0-8144-0173-6 / HC / $25.00

New Manager’s Starter Kit, The*Essential Tools for Doing the Job Right Robert Crittendon 978-0-8144-7135-7 / PB / $17.95

NEW MANAGER’S TOOLKIT, THE 21 Things You Need to Know to Hit the Ground Running Don Grimme and Sheryl Grimme 978-0-8144-1306-7 / PB / $16.95

New Supervisor’s Survival Manual, The William A. Salmon 978-0-8144-7027-5 / PB / $18.95

No More Pointless Meetings Breakthrough Sessions That WillRevolutionize the Way You Work Martin Murphy 978-0-8144-3168-9 / PB / $17.95

Performance Appraisal Question and Answer Book, The A Survival Guide for Managers Dick Grote 978-0-8144-7151-7 / PB / $17.95

Productive Performance Appraisals SECOND EDITIONPaul Falcone and Randi T. Sachs 978-0-8144-7422-8 / PB / $10.00

Quick Brainstorming Activities for Busy Managers 50 Exercises to Spark Your Team’sCreativity and Get Results Fast Brian Cole Miller 978-0-8144-1792-8 / PB / $18.95

QUICK EMOTIONAL INTELLIGENCE ACTIVITIES FOR BUSY MANAGERS 50 Team Exercises That Get Results in Just 15 Minutes Adele B. Lynn 978-0-8144-0895-7 / PB / $17.95

Quick Meeting Openers for Busy Managers More Than 50 Icebreakers, Energizers, and Other Creative ActivitiesThat Get Results Brian Cole Miller 978-0-8144-0933-6 / PB / $17.95

Relational Enterprise, The Moving Beyond CRM to Maximize All Your Business Relationships Kenneth Carlton Cooper 978-0-8144-0669-4 / HC / $29.95

Resolving Conflicts on the Job Bill Withers and Jerry Wisinski 978-0-8144-7413-6 / PB / $12.95

Rookie Manager, The*A Guide to Surviving Your First Year in Management Joseph T. Straub 978-0-8144-0984-8 / PB / $15.00

Safe Place for Dangerous Truths, A*Using Dialogue to Overcome Fear & Distrust at Work Annette Simmons 978-0-8144-7417-4 / PB / $19.95

Seeds of Innovation, The*Cultivating the Synergy That Fosters New Ideas Elaine Dundon 978-0-8144-1571-9 / PB / $19.95

Seeing Is Believing*How the New Art of Visual Manage mentCan Boost Performance Throughout YourOrganization Stewart Liff and Pamela A. Posey 978-0-8144-0035-7 / PB / $29.95

Shortcuts for Smart Managers Checklists, Worksheets, and Action Plans for Managers with No Time to Waste Lisa Davis 978-0-8144-0432-4 / HC / $24.95

Spiral Up and Other Management Secrets BehindWildly Successful Initiatives Jane C. Linder 978-0-8144-0917-6 / HC / $24.95

Survival Guide to Managing Employees from Hell, A*Handling Idiots, Whiners, Slackers, and Other Workplace Demons Gini Graham Scott 978-0-8144-7408-2 / PB / $15.00

Territorial Games*Understanding and Ending Turf Wars at Work Annette Simmons 978-0-8144-7410-5 / PB / $19.95

Value Driven Management*How to Create and Maximize Value OverTime for Organizational Success Randolph A. Pohlman, Gareth S. Gardinerand Ellen M. Heffes 978-0-8144-1714-0 / PB / $19.95

Voices of Diversity*Real People Talk About Problems and Solutions in a Workplace Where Everyone Is Not Alike Renee Blank and Sandra Slipp 978-0-8144-1708-9 / PB / $18.95

What Every Manager Needs to KnowAbout Sexual Harassment*Darlene Orlov and Michael T. Roumell 978-0-8144-7350-4 / PB / $19.95

What Every New Manager Needs to Know*Making a Successful Transition to Management Gerard H. Gaynor 978-0-8144-7179-1 / PB / $17.95

Why Some Companies Emerge Stronger and Better from a Crisis*7 Essential Lessons for Surviving DisasterIan I. Mitroff 978-0-8144-1327-2 / PB / $24.95

Winning Factor, The Inspire Gold-Medal Performance in Your Employees Peter Jensen 978-0-8144-3175-7 / HC / $24.95

You’ve Gotta Have Heart Achieving Purpose Beyond Profit in the Social Sector Cass Wheeler 978-0-8144-0990-9 / HC / $24.95

MANUFACTURINGGoing Lean*How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits Stephen A. Ruffa 978-0-8144-3285-3 / PB / $22.95

Going Lean Fieldbook, The A Practical Guide to Lean Transfor mationand Sustainable Success Stephen A. Ruffa 978-0-8144-1558-0 / HC / $27.95

Kanban Made Simple*Demystifying and Applying Toyota’sLegendary Manufacturing Process John M. Gross and Kenneth R. McInnis 978-0-8144-1329-6 / PB / $29.95

Lean Machine, The*How Harley-Davidson Drove Top-LineGrowth and Profitability with Revolu -tionary Lean Product Development Dantar P. Oosterwal 978-0-8144-3288-4 / PB / $21.95

Lean Manufacturing That Works Powerful Tools for Dramatically ReducingWaste and Maximizing Profits Bill Carreira 978-0-8144-7237-8 / HC / $27.95

Lean Six Sigma That Works A Powerful Action Plan for DramaticallyImproving Quality, Increasing Speed, andReducing Waste Bill Carreira and Bill Trudell 978-0-8144-7347-4 / PB / $21.95

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30

MARKETING,ADVERTISING & PRAccording to Kotler The World’s Foremost Authority onMarketing Answers Your Questions Philip Kotler 978-0-8144-7295-8 / PB / $17.95

Age Curve, The*How to Profit from the Coming Demographic Storm Kenneth W. Gronbach 978-0-8144-1794-2 / PB / $19.95

All Customers Are Irrational Understanding What They Think, What They Feel, and What Keeps Them Coming Back William J. Cusick 978-0-8144-1421-7 / HC / $24.95

AMA Handbook of Public Relations, The Robert L. Dilenschneider 978-0-8144-1525-2 / HC / $35.00

BE A NETWORK MARKETING SUPERSTARThe One Book You Need to Make MoreMoney Than You Ever Thought Possible Mary Christensen and Wayne Christensen 978-0-8144-7431-0 / PB / $15.00

BE A PARTY PLAN SUPERSTAR Build a $100,000-a-Year Direct Selling Business from Home Mary Christensen 978-0-8144-1651-8 / PB / $17.95

BE A RECRUITING SUPERSTAR The Fast Track to Network Marketing Millions Mary Christensen 978-0-8144-0163-7 / PB / $16.00

Beyond Buzz*The Next Generation of Word-of-Mouth Marketing Lois Kelly 978-0-8144-1675-4 / PB / $19.95

BOOM Marketing to the Ultimate PowerConsumer — The Baby-Boomer Woman Mary Brown and Carol Orsborn 978-0-8144-7390-0 / HC / $24.00

Brain Tattoos*Creating Unique Brands That Stick in Your Customers’ Minds Karen Post 978-0-8144-7234-7 / PB / $17.95

Brand Aid An Easy Reference Guide to Solving YourToughest Branding Problems andStrengthening Your Market Position Brad VanAuken 978-0-8144-0681-6 / HC / $24.95

Brand Real How Smart Companies Live Their Brand Promise and Inspire Fierce Customer Loyalty Laurence Vincent 978-0-8144-1676-1 / HC / $25.00

Branding Unbound*The Future of Advertising, Sales, and the Brand Experience in the Wireless Age Rick Mathieson 978-0-8144-1608-2 / PB / $24.95

Breakthrough! A 7-Step System for DevelopingUnexpected and Profitable Ideas Paul Kurnit and Steve Lance 978-0-8144-1562-7 / HC / $22.95

Digital Engagement*Internet Marketing That Captures Customers and Builds Intense Brand Loyalty Leland Harden and Bob Heyman 978-0-8144-1072-1 / PB / $24.00

Don’t Think Pink What Really Makes Women Buy — and How to Increase Your Share of This Crucial Market Lisa Johnson and Andrea Learned 978-0-8144-0815-5 / HC / $23.00

Effective E-Mail Marketing*The Complete Guide to CreatingSuccessful Campaigns Herschell Gordon Lewis 978-0-8144-7147-0 / PB / $24.95

Experience Effect, The Engage Your Customers with a Consistent and Memorable Brand Experience Jim Joseph 978-0-8144-1554-2 / HC / $24.95

Going Social Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media Jeremy Goldman 978-0-8144-3255-6 / PB / $19.95

Loyalty Advantage, The*Essential Steps to Energize YourCompany, Your Customers, Your Brand Dianne Michonski Durkin 978-0-8144-1577-1 / PB / $24.95

Managing Channels of Distribution*The Marketing Executive’s Complete Guide Kenneth Rolnicki 978-0-8144-3179-5 / PB / $49.95

Marketing by the Numbers How to Measure and Improve the ROI of Any Campaign Leland Harden and Bob Heyman 978-0-8144-1620-4 / HC / $27.95

Marketing Plan, The How to Prepare and Implement It FOURTH EDITIONWilliam M. Luther 978-0-8144-1693-8 / PB / $21.95

On-Demand Brand, The 10 Rules for Digital Marketing Success inan Anytime, Everywhere World Rick Mathieson 978-0-8144-1572-6 / HC / $24.95

Pricing for Profit How to Command Higher Prices for Your Products and Services Dale Furtwengler 978-0-8144-3300-3 / PB / $19.95

Rainmaker’s Toolkit, The Power Strategies for Finding, Keeping,and Growing Profitable Clients Harry Mills 978-0-8144-7216-3 / HC / $22.00

Secrets of the Marketing Masters What the Best Marketers Do — And Why It Works Dick Martin 978-0-8144-0943-5 / HC / $24.00

Secrets of Word-of-Mouth Marketing, TheHow to Trigger Exponential Sales ThroughRunaway Word of Mouth SECOND EDITIONGeorge Silverman 978-0-8144-1668-6 / PB / $17.95

Trust or Consequences*Build Trust Today or Lose Your Market Tomorrow Al Golin 978-0-8144-7388-7 / PB / $24.00

Truth The New Rules for Marketing in a Skeptical World Lynn B. Upshaw 978-0-8144-7376-4 / HC / $24.95

Web Copy That Sells The Revolutionary Formula for CreatingKiller Copy That Grabs Their Attentionand Compels Them to Buy THIRD EDITIONMaria Veloso 978-0-8144-3251-8 / PB / $21.95

World Famous How to Give Your Business a Kick-Ass Brand Identity David Tyreman 978-0-8144-0934-3 / PB / $17.95

MEMOIRLive From Jordan Letters Home From My Journey Through the Middle East Benjamin Orbach 978-0-8144-7427-3 / HC / $22.00

NEGOTIATION& PERSUASIONAnatomy of Persuasion, The*How to Persuade Others To Act on Your Ideas, Accept Your Proposals, Buy Your Products or Services, Hire You, Promote You, and More! Norbert Aubuchon 978-0-8144-0936-7 / PB / $17.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

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31

Black Belt Negotiating Become a Master Negotiator UsingPowerful Lessons from the Martial Arts Michael Lee and Sensei Grant Tabuchi 978-0-8144-7461-7 / PB / $15.00

Elements of Influence The Art of Getting Others to Follow Your Lead Terry R. Bacon 978-0-8144-1732-4 / HC / $26.00

How to Become a Better Negotiator SECOND EDITIONRichard A. Luecke and James G. Patterson 978-0-8144-0047-0 / PB / $12.00

How to Negotiate Anything with AnyoneAnywhere Around the World*THIRD EDITIONFrank L. Acuff 978-0-8144-8066-3 / PB / $21.95

Laws of Charisma, The How to Captivate, Inspire, and Influence for Maximum Success Kurt W. Mortensen 978-0-8144-1591-7 / HC / $21.95

Persuasion IQ The 10 Skills You Need to Get Exactly What You Want Kurt W. Mortensen 978-0-8144-0993-0 / HC / $21.95

Real Influence Persuade Without Pushing and Gain Without Giving In Mark Goulston and Dr. John Ullmen 978-0-8144-2015-7 / HC / $24.95

StreetSmart Negotiator, The*How to Outwit, Outmaneuver, and Outlast Your Opponents Harry Mills 978-0-8144-7198-2 / PB / $15.00

PERSONAL FINANCE& INVESTINGDebt-Free Spending Plan, The An Amazingly Simple Way to Take Control of Your Finances Once and for All JoAnneh Nagler 978-0-8144-3243-3 / PB / $16.00

Financial Bliss A Couple’s Guide to Merging Money Styles and Building a Rich Life Together Bambi Holzer 978-0-8144-0885-8 / HC / $21.95

Financial Fresh Start Your Five-Step Plan for Adapting and Prospering in the New Economy Shari Olefson 978-0-8144-3229-7 / HC / $26.00

Informed Investor, The*A Hype-Free Guide to Constructing a Sound Financial Portfolio Frank Armstrong 978-0-8144-7250-7 / PB / $17.95

Net Worth Workout, The A Powerful Program for a Lifetime of Financial Fitness Susan Feitelberg 978-0-8144-7474-7 / PB / $14.95

Stock Investor’s Pocket Calculator, The A Quick Guide to All the Formulas andRatios You Need to Invest Like a Pro Michael C. Thomsett 978-0-8144-7460-0 / PB / $17.95

Vigilant Investor, The A Former SEC Enforcer Reveals How to Fraud-Proof Your Investments Pat Huddleston 978-0-8144-1750-8 / HC / $24.95

Winning with Options*The Smart Way to Manage Portfolio Riskand Maximize Profit Michael C. Thomsett 978-0-8144-0033-3 / PB / $19.95

PLANT &FACILITIESComplete Equipment-LeasingHandbook, The*A Deal Maker’s Guide with Forms,Checklists, and Worksheets Richard M. Contino 978-0-8144-7379-5 / PB / $55.00

Disaster Recovery Handbook, The A Step-by-Step Plan to Ensure BusinessContinuity and Protect Vital Operations,Facilities, and Assets SECOND EDITIONMichael Wallace and Lawrence Webber 978-0-8144-1613-6 / HC / $59.95

Facility Management Handbook, The THIRD EDITIONDavid G. Cotts, Kathy O. Roper, and Richard P. Payant 978-0-8144-1380-7 / HC / $79.95

Facility Manager’s EmergencyPreparedness Handbook, The*Bernard T. Lewis and Richard P. Payant 978-0-8144-7362-7 / PB / $49.95

Facility Manager’s Guide to Finance and Budgeting, The*David G. Cotts and Ed Rondeau 978-0-8144-0159-0 / PB / $39.95

Front Desk Security and Safety An on-the-Job Guide to HandlingEmergencies, Threats, and Unexpected Situations Betty A. Kildow 978-0-8144-0826-1 / PB / $15.95

Fundamentals of Preventive Maintenance*John M. Gross 978-0-8144-7389-4 / PB / $39.95

Managing Time and Space in the Modern Warehouse With Ready-to-Use Forms, Checklists, &Documentation Ernst F. Bolten 978-0-8144-7956-8 / HC / $40.00 Short Discount

PREGNANCY,PARENTING &CHILDBIRTH7 Steps to Raising a Bilingual Child Naomi Steiner and Susan L. Hayes 978-0-8144-0046-3 / PB / $14.95

ABCs of Breastfeeding, The Everything a Mom Needs to Know for a Happy Nursing Experience Stacey H. Rubin 978-0-8144-8057-1 / PB / $14.95

ADD/ADHD Drug Free Natural Alternatives and PracticalExercises to Help Your Child Focus Frank Jacobelli and Lynn A. Watson 978-0-8144-0094-4 / PB / $15.00

Baby on Board Becoming a Mother without LosingYourself-A Guide for Moms-to-Be Joelle Jay and Amy Kovarick 978-0-8144-0907-7 / PB / $17.95

Generation Text Raising Well-Adjusted Kids in an Age of Instant Everything Dr. Michael Osit 978-0-8144-0932-9 / HC / $22.00

It Gets Easier! . . . And Other Lies We Tell New Mothers A Fun, Practical Guide to Becoming a Mom Claudine Wolk 978-0-8144-1502-3 / PB / $14.00

Kids Who Think Outside the Box Helping Your Unique Child Thrive in a Cookie-Cutter World Stephanie Lerner 978-0-8144-7275-0 / PB / $15.00

Mommy Guilt*Learn to Worry Less, Focus on WhatMatters Most, and Raise Happier Kids Julie Bort, Aviva Pflock and Devra Renner 978-0-8144-0870-4 / PB / $15.00

Overcoming School Anxiety How to Help Your Child Deal WithSeparation, Tests, Homework, Bullies,Math Phobia, and Other Worries Diane Peters Mayer 978-0-8144-7446-4 / PB / $16.00

Parenting an Adult with Disabilities or Special Needs Everything You Need to Know to Plan forand Protect Your Child’s Future Peggy Lou Morgan 978-0-8144-0991-6 / PB / $17.95

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PARENTING BEYOND BELIEF On Raising Ethical, Caring Kids Without Religion Dale McGowan 978-0-8144-7426-6 / PB / $17.95

Parenting Your Complex Child*Become a Powerful Advocate for theAutistic, Down Syndrome, PDD, Bipolar,or Other Special-Needs Child Peggy Lou Morgan 978-0-8144-7316-0 / PB / $16.95

RAISING FREETHINKERS A Practical Guide for Parenting Beyond Belief Dale McGowan, Molleen Matsumura,Amanda Metskas, and Jan Devor 978-0-8144-1096-7 / PB / $17.95

Raising Gifted Kids Everything You Need to Know to Help Your Exceptional Child Thrive Dr. Barbara Klein 978-0-8144-7342-9 / PB / $16.95

STRESS-FREE POTTY TRAINING A Commonsense Guide to Finding the Right Approach for Your Child Sara Au and Peter L. Stavinoha 978-0-8144-0162-0 / PB / $12.95

Stress-Free Pregnancy Guide, The A Doctor Tells You What to Really Expect Carol Livoti, Dr. and Elizabeth Topp 978-0-8144-8055-7 / PB / $15.00

Strong Kids, Healthy Kids The Revolutionary Program for IncreasingYour Child’s Fitness in 30 Minutes a Week Fredrick Hahn 978-0-8144-0942-8 / HC / $21.95

Twin Sense A Sanity-Saving Guide to Raising Twins —From Pregnancy Through the First YearDagmara Scalise 978-0-8144-1066-0 / PB / $15.00

PRODUCTDEVELOPMENTCustomer-Centered Products Creating Successful Products throughSmart Requirements Management Ivy F. Hooks and Kristin A. Farry 978-0-8144-0568-0 / HC / $35.00

Something Really New Three Simple Steps to Creating Truly Innovative Products Denis J. Hauptly 978-0-8144-0032-6 / HC / $21.95

PROJECTMANAGEMENT101 Project Management Prob lems andHow to Solve Them Practical Advice for Handling Real-World Project Challenges Tom Kendrick 978-0-8144-1557-3 / PB / $19.95

AMA Handbook of Project Management, The THIRD EDITIONPaul C. Dinsmore and Jeannette Cabanis-Brewin 978-0-8144-1542-9 / HC / $79.95 Short Discount

Blueprint for Project Recovery—A Project Management Guide The Complete Process for GettingDerailed Projects Back on Track Ronald B. Cagle 978-0-8144-0766-0 / HC / $59.95

Communications Skills for Project Managers Michael Campbell 978-0-8144-3306-5 / PB / $18.95

Enterprise Project Governance A Guide to the Successful Management ofProjects Across the Organization Paul C. Dinsmore and Luiz Rocha 978-0-8144-1746-1 / HC / $34.95

Facilitating Project Performance Improvement A Practical Guide to Multi-Level Learning Jerry Julian 978-0-8144-1532-0 / HC / $29.95

FUNDAMENTALS OF PROJECT MANAGEMENT FOURTH EDITIONJoseph Heagney 978-0-8144-1748-5 / PB / $16.95

IDENTIFYING AND MANAGING PROJECT RISK Essential Tools for Failure-Proofing Your Project SECOND EDITIONTom Kendrick 978-0-8144-1340-1 / HC / $32.95

Improving Your Project Management Skills SECOND EDITIONLarry Richman 978-0-8144-1728-7 / PB / $15.00

Little Black Book of Project Management, The THIRD EDITIONMichael C. Thomsett 978-0-8144-1529-0 / PB / $16.00

Maximizing Project Value Defining, Managing, and Measuring for Optimal Return Jeff Berman 978-0-8144-7382-5 / PB / $19.95

Preparing for the Project ManagementProfessional (PMP©) Certification Exam THIRD EDITIONMichael W. Newell 978-0-8144-0859-9 / PB / $29.95

Program Management Office Advantage, The A Powerful and Centralized Way forOrganizations to Manage Projects Lia Tjahjana, Paul Dwyer, and Mohsin Habib 978-0-8144-1426-2 / HC / $34.95

Project Management How to Plan and Manage Successful Projects Joan Knutson and Ira Bitz 978-0-8144-5043-7 / HC / $59.95 Short Discount

Project Management for Non-Project Managers Jack Ferraro 978-0-8144-1736-2 / HC / $24.95

Project Management for Small Business A Streamlined Approach from Planning to Completion Joseph Phillips 978-0-8144-1767-6 / PB / $21.95

Project Management Office Toolkit, The Jolyon Hallows 978-0-8144-0663-2 / HC / $99.95Short Discount

Project Management Question and Answer Book, The Michael W. Newell and Marina N. Grashina 978-0-8144-7164-7 / PB / $17.95

Project Management Step-by-Step*Larry Richman 978-0-8144-7387-0 / PB / $29.95

Project Management That Works Real-World Advice on Communicating,Problem-Solving, and Everything Else YouNeed to Know to Get the Job Done Rick A. Morris and Brette McWhorter Sember 978-0-8144-0988-6 / HC / $24.95

Project Management Tool Kit, The 100 Tips and Techniques for Getting the Job Done Right SECOND EDITIONTom Kendrick 978-0-8144-1476-7 / PB / $19.95

Rescue the Problem Project A Complete Guide to Identifying,Preventing, and Recovering from Project Failure Todd C. Williams, PMP 978-0-8144-1682-2 / HC / $32.95

Results Without Authority Controlling a Project When the Team Doesn’t Report to You SECOND EDITIONTom Kendrick 978-0-8144-1781-2 / PB / $19.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

33

Succeeding in the Project Management Jungle How to Manage the People Side of Projects Doug Russell 978-0-8144-1615-0 / PB / $19.95

Survival Guide for Project Managers, A*SECOND EDITIONJames Taylor 978-0-8144-0877-3 / PB / $19.95

Winning in Business with EnterpriseProject Management Paul C. Dinsmore 978-0-8144-1094-3 / PB / $29.95

Your Successful Project Management Career Ronald B. Cagle 978-0-8144-0824-7 / PB / $17.95

PURCHASING &SUPPLY CHAINCollaborative Planning, Forecasting,and Replenishment How to Create a Supply Chain Advantage Dirk Seifert 978-0-8144-7182-1 / HC / $44.95

Essentials of Inventory Management SECOND EDITIONMax Muller 978-0-8144-1655-6 / HC / $39.95

Extending the Supply Chain How Cutting-Edge Companies Bridge theCritical Last Mile into Customers’ Homes Kenneth Karel Boyer, Markham T. Frohlichand G. Tomas M. Hult 978-0-8144-0836-0 / HC / $34.95

Incredible Payback, The*Innovative Sourcing Solutions ThatDeliver Extraordinary Results Dave Nelson, Patricia E. Moody andJonathan R. Stegner 978-0-8144-1702-7 / PB / $29.95

Market-Driven Supply Chain, The A Revolutionary Model for Sales andOperations Planning in the New On-Demand Economy Robert P. Burrows III 978-0-8144-3163-4 / HC / $39.95

New Directions in Supply-Chain Management Technology, Strategy, and Implementation Tonya Boone, Ph.D. and Ram Ganeshan,Ph.D. 978-0-8144-0637-3 / HC / $99.95

Sourcing Solution, The*A Step-by-Step Guide to Creating aSuccessful Purchasing Program Larry Paquette 978-0-8144-0038-8 / PB / $29.95

Supply Chain Cost Management*The AIM & DRIVE Process for AchievingExtraordinary Results Jimmy Anklesaria 978-0-8144-1742-3 / PB / $34.95

Supply Chain Excellence A Handbook for Dramatic ImprovementUsing the SCOR Model THIRD EDITIONPeter Bolstorff and Robert Rosenbaum 978-0-8144-1771-3 / HC / $45.00

Supply Chain Imperative, The How to Ensure Ethical Behavior in Your Global Suppliers Dale Neef 978-0-8144-0783-7 / HC / $32.95

Supply Chain Management Guide to Business Continuity, A Betty A. Kildow 978-0-8144-1645-7 / HC / $35.00

Supply-Based Advantage, The How to Link Suppliers to YourOrganization’s Corporate Strategy Stephen C. Rogers 978-0-8144-0155-2 / HC / $39.95

QUALITYMANAGEMENTI Know It When I See It*A Modern Fable About Quality John Guaspari 978-0-8144-7393-1 / PB / $9.95

Power of Business ProcessImprovement, The 10 Simple Steps to Increase Effective -ness, Efficiency, and Adaptability Susan Page 978-0-8144-1478-1 / HC / $32.95

Ultimate Six Sigma, The Beyond Quality Excellence Keki Bhote 978-0-8144-0677-9 / HC / $75.00 Short Discount

World Class Reliability Using Multiple Environment Overstress Tests to Make it Happen Keki Bhote and Adi Bhote 978-0-8144-0792-9 / HC / $39.95

REAL ESTATECommercial Mortgages 101 Everything You Need to Know to Create aWinning Loan Request Package Michael Reinhard 978-0-8144-1507-8 / PB / $21.95

Complete Guide to Investing in Foreclosures, The Steve Berges 978-0-8144-7288-0 / PB / $17.95

Decoding the New Mortgage Market Insider Secrets for Getting the Best LoanWithout Getting Ripped Off David Reed 978-0-8144-1400-2 / PB / $17.95

Everything You Need to Know BeforeBuying a Co-op,Condo, or Townhouse Ken Roth 978-0-8144-7325-2 / PB / $18.95

Financing Your Condo, Co-Op, or Townhouse David Reed 978-0-8144-8062-5 / PB / $18.95

Home Buyer’s Question and Answer Book, The Bridget McCrea 978-0-8144-7236-1 / PB / $16.95

Home Makeovers That Sell Quick and Easy Ways to Get the Highest Possible Price Sid Davis 978-0-8144-7373-3 / PB / $15.00

Home Staging That Works Sell Your Home in Less Time for More Money Starr C. Osborne 978-0-8144-1522-1 / PB / $18.95

Landlord’s Financial Tool Kit, The Michael C. Thomsett 978-0-8144-7235-4 / PB / $18.95

Mortgage Confidential What You Need to Know That Your Lender Won’t Tell You SECOND EDITIONDavid Reed 978-0-8144-1543-6 / PB / $17.95

Mortgages 101*Quick Answers to Over 250 CriticalQuestions About Your Home Loan SECOND EDITIONDavid Reed 978-0-8144-0166-8 / PB / $16.95

Property Management Tool Kit, The Mike Beirne 978-0-8144-7351-1 / PB / $19.95

Real Estate Agent’s Business Planner, The*Practical Strategies for Maximizing Your Success Bridget McCrea 978-0-8144-0846-9 / PB / $19.95

Real Estate Agent’s Guide to FSBOs, The*Make Big Money Prospecting For Sale By Owner Properties John Maloof 978-0-8144-0043-2 / PB / $19.95

Real Estate Investor’s Guide to Financing, The Insider Advice for Making the Most Money on Every Deal David Reed 978-0-8144-8061-8 / PB / $17.95

Real Estate Investor’s Pocket Calculator, The*Simple Ways to Compute Cashflow, Value,Return, and Other Key Financial Measurements Michael C. Thomsett 978-0-8144-7296-5 / PB / $17.95

TITLES IN RED ARE OUR BESTSELLERS

COMPLETE BACKLIST

34

Real Estate Presentations That Make Millions Jim Remley 978-0-8144-7401-3 / PB / $18.95

Saving the Deal How to Avoid Financing Fiascoes and Other Real Estate Deal Killers Tracey Rumsey 978-0-8144-0030-2 / PB / $17.95

Stop Foreclosure Now The Complete Guide to Saving Your Home and Your Credit Lloyd Segal 978-0-8144-1330-2 / PB / $19.95

Survival Guide for Buying a Home, A SECOND EDITIONSid Davis 978-0-8144-1425-5 / PB / $17.95

Survival Guide to Selling a Home, A Sid Davis 978-0-8144-7274-3 / PB / $15.00

Your Guide to VA Loans How to Cut Through The Red Tape and Get Your Dream Home Fast David Reed 978-0-8144-7435-8 / PB / $17.95

Your Successful Career as a Mortgage Broker David Reed 978-0-8144-7370-2 / PB / $18.95

Your Successful Real Estate Career FIFTH EDITIONKenneth W. Edwards 978-0-8144-7319-1 / PB / $18.95

SALESAccidental Salesperson, The How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve SECOND EDITIONChris Lytle 978-0-8144-3086-6 / PB / $17.95

Building a Winning Sales Force Powerful Strategies for Driving High Performance Andris A. Zoltners, Prabhakant Sinha, andSally E. Lorimer 978-0-8144-1040-0 / HC / $34.95

Buying Styles Simple Lessons in Selling the Way Your Customers Buys Michael Wilkinson, Richard Smith, TierahChorba and Lynn Sokler 978-0-8144-1527-6 / HC / $19.95

Compensating New Sales Roles How to Design Rewards That Work in Today’s Selling Environment SECOND EDITIONJerome A. Colletti and Mary S. Fiss 978-0-8144-7106-7 / HC / $79.95 Short Discount

Complete Guide to Accelerating Sales Force Performance, The*Andris A. Zoltners, Prabhakant Sinha, andGreggor A. Zoltners 978-0-8144-2014-0 / PB / $59.95

Complete Guide to Sales ForceIncentive Compensation, The How to Design and Implement Plans ThatWork Andris A. Zoltners, Prabhakant Sinha, andSally E. Lorimer 978-0-8144-7324-5 / HC / $65.00 Short Discount

Consultative Selling The Hanan Formula for High-Margin Sales at High Levels EIGHTH EDITIONMack Hanan 978-0-8144-1617-4 / HC / $29.95

Emotional Intelligence for Sales Success Connect with Customers and Get Results Colleen Stanley 978-0-8144-3029-3 / PB / $17.95

From Selling to Managing*Guidelines for the First-Time Sales Manager Ronald Brown 978-0-8144-7380-1 / PB / $18.95

Fundamentals of Sales Management forthe Newly Appointed Sales Manager Matthew Schwartz 978-0-8144-0873-5 / PB / $18.95

Giants of Sales, The*What Dale Carnegie, John Patterson,Elmer Wheeler, and Joe Girard Can TeachYou About Real Sales Success Tom Sant 978-0-8144-1598-6 / PB / $19.95

High-Profit Selling Win the Sale Without Compromising on Price Mark Hunter 978-0-8144-2009-6 / PB / $19.95

How to Mind-Read Your Customers*Using Insights from Psychology toIncrease Sales and Develop BetterBusiness Relationships David P. Snyder 978-0-8144-0599-4 / PB / $17.95

Key to the C-Suite, The What You Need to Know to SellSuccessfully to Top Executives Michael J. Nick 978-0-8144-1730-0 / HC / $22.00

Knock Your Socks Off Prospecting How to Cold Call, Get Qualified Leads,and Make More Money William “Skip” Miller and Ron Zemke 978-0-8144-7285-9 / PB / $16.95

More ProActive Sales Management*Avoid the Mistakes Even Great Sales Managers Make — And Get Extraordinary Results William “Skip” Miller 978-0-8144-3182-5 / PB / $18.95

NEW SALES. SIMPLIFIED. The Essential Handbook for Prospect ingand New Business Development Mike Weinberg 978-0-8144-3177-1 / PB / $17.95

ProActive Sales Management How to Lead, Motivate, and Stay Ahead of the Game SECOND EDITIONWilliam “Skip” Miller 978-0-8144-1456-9 / HC / $24.95

ProActive Selling Control the Process—Win the Sale SECOND EDITIONWilliam “Skip” Miller 978-0-8144-3192-4 / PB / $17.95

QUESTIONS THAT SELL The Powerful Process for DiscoveringWhat Your Customer Really Wants Paul Cherry 978-0-8144-7339-9 / PB / $16.95

Red-Hot Cold Call Selling Prospecting Techniques That Really Pay Off SECOND EDITIONPaul S. Goldner 978-0-8144-7348-1 / PB / $17.95

Red-Hot Selling Power Techniques That Win Even the Toughest Sale Paul S. Goldner 978-0-8144-7353-5 / PB / $17.95

Sales Compensation Handbook, The*SECOND EDITIONStockton B. Colt 978-0-8144-1713-3 / PB / $49.95

Sales Manager’s Success Manual, The Wayne M. Thomas 978-0-8144-8050-2 / HC / $24.95

Sales Scripts That Sell SECOND EDITIONMichael Gamble and Teri Gamble 978-0-8144-7421-1 / PB / $16.95

Secret Language of Influence, The Master the One Skill Every Sales Pro Needs Dan Seidman 978-0-8144-1726-3 / PB / $17.95

Secrets of Great Sales Management, The*Advanced Strategies for Maximizing Performance Robert A. Simpkins 978-0-8144-1593-1 / PB / $24.95

SELLING TO ANYONE OVER THE PHONE SECOND EDITIONRenee P. Walkup and Sandra McKee 978-0-8144-1483-5 / PB / $17.95

Selling to Major Accounts*Tools, Techniques, and Practical Solutions for the Sales Manager Terry R. Bacon 978-0-8144-1011-0 / PB / $49.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

COMPLETE BACKLIST

35

Selling to The New Elite Discover the Secret to Winning Over Your Wealthiest Prospects James Taylor, Stephen Kraus, and Doug Harrison 978-0-8144-1653-2 / HC / $27.95

Slow Down, Sell Faster! Understand Your Customer’s BuyingProcess and Maximize Your Sales Kevin Davis 978-0-8144-1685-3 / PB / $18.95

SMART SELLING ON THE PHONE AND ONLINE Inside Sales That Gets Results Josiane Chriqui Feigon 978-0-8144-1465-1 / PB / $17.95

Successful Cold Call Selling Over 100 New Ideas, Scripts, and Examples From the Nation’s Foremost Sales Trainer Lee Boyan 978-0-8144-7718-2 / PB / $17.95

Successful Local Broadcast Sales*Paul Weyland 978-0-8144-3162-7 / PB / $17.95

What Your CEO Needs to Know About Sales Compensation Connecting the Corner Office to the Front Line Mark Donnolo 978-0-8144-3227-3 / HC / $34.95

Zero-Turnover Sales Force, The How to Maximize Revenue by Keeping Your Sales Team Intact Doug McLeod 978-0-8144-1560-3 / HC / $24.95

SCIENCE &TECHNOLOGYABSOLUTELY SMALL How Quantum Theory Explains Our Everyday World Michael D. Fayer 978-0-8144-1488-0 / HC / $24.00

Brain Sense The Science of the Senses and How We Process the World Around Us Faith Hickman Brynie 978-0-8144-1324-1 / HC / $24.00

Food Fray Inside the Controversy over Genetically Modified Food Lisa H. Weasel 978-0-8144-0164-4 / HC / $23.00

Geeks of War, The The Secretive Labs and Brilliant MindsBehind Tomorrow’s Warfare Technologies John Edwards 978-0-8144-0852-0 / HC / $24.00

Microbe Are We Ready for the Next Plague? Alan Zelicoff and Michael Bellomo 978-0-8144-0865-0 / HC / $23.00

Nanocosm Nanotechnology and the Big ChangesComing from the Inconceivably Small William Illsey Atkinson 978-0-8144-7277-4 / PB / $17.95

SELF-HELP30 Days to a More Powerful Memory Gini Graham Scott 978-0-8144-7445-7 / PB / $14.95

Boys and Their Toys Understanding Men by UnderstandingTheir Relationship with Gadgets Bill Adler 978-0-8144-7344-3 / HC / $19.95

Life in Balance, A Nourishing the Four Roots of True Happiness Dr. Kathleen Hall 978-0-8144-7334-4 / HC / $21.95

Power of Charm, The How to Win Anyone Over in Any Situation Brian Tracy and Ron Arden 978-0-8144-7357-3 / HC / $15.00

What Smart Couples Know The Secret to a Happy Relationship Patricia Covalt 978-0-8144-0921-3 / HC / $19.95

SMALL BUSINESS &ENTREPRENEURSHIP6 Secrets to Startup Success How to Turn Your Entrepreneurial Passion into a Thriving Business John Bradberry 978-0-8144-1606-8 / HC / $21.95

Accidental Entrepreneur, The*The 50 Things I Wish Someone Had Told Me About Starting a Business Susan Urquhart-Brown 978-0-8144-0167-5 / PB / $17.95

Girls’ Guide to Building a Million-Dollar Business, The*Susan Wilson Solovic 978-0-8144-3185-6 / PB / $18.95

Graphic Designer’s Business Survival Guide, The Lawrence J. Daniels 978-0-8144-3241-9 / PB / $24.95

It’s Your Biz The Complete Guide to Becoming Your Own Boss Susan Wilson Solovic and Ellen R. Kadin 978-0-8144-1671-6 / HC / $22.95

Small-Business Guide to Government Contracts, The How to Comply with the Key Rules andRegulations . . . and Avoid TerminatedAgreements, Fines, or Worse Steven J. Koprince 978-0-8144-3193-1 / HC / $29.95

Smart Financial Management*The Essential Reference for theSuccessful Small Business William W. Sihler, Richard D. Crawford and Henry A. Davis 978-0-8144-0789-9 / PB / $29.95

Specialty Shop, The*How to Create Your Own Unique and Profitable Retail Business Dorothy Finell 978-0-8144-3189-4 / PB / $18.95

Technology Solutions for Growing Businesses Ramon Ray 978-0-8144-7220-0 / PB / $29.95

Young Guns The Fearless Entrepreneur’s Guide to Chasing Your Dreams and Breaking Out on Your Own Robert Tuchman 978-0-8144-1070-7 / HC / $21.95

TEAMSInto the Storm Lessons in Teamwork from the Treach -erous Sydney to Hobart Ocean Race Dennis N.T. Perkins 978-0-8144-3198-6 / HC / $24.95

MORE QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS 50 New Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7378-8 / PB / $17.95

Nice Teams Finish Last The Secret to Unleashing Your Team’s Maximum Potential Brian Cole Miller 978-0-8144-1393-7 / PB / $17.95

QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS 50 Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7201-9 / PB / $17.95

Successful Team Building*Thomas L. Quick 978-0-8144-7794-6 / PB / $12.95

Team-Building Tool Kit, The Tips and Tactics for Effective Workplace Teams SECOND EDITIONDeborah Mackin and Deborah Harrington-Mackin 978-0-8144-7439-6 / PB / $17.95

TITLES IN RED ARE OUR BESTSELLERS

COMPLETE BACKLIST

36

TRAINING30-Second Encyclopedia of Learning and Performance, The A Trainer’s Guide to Theory, Terminology, and Practice David H. Miles 978-0-8144-7178-4 / PB / $17.95

AMA Trainers’ Activity Book, The*A Selection of the Best LearningExercises from the World’s PremiereTraining Organization Carolyn Nilson 978-0-8144-0814-8 / PB / $39.95

Conflict and Communication Activity Book, The30 High-Impact Training Exercises for Adult Learners Bill Withers and Keami D. Lewis 978-0-8144-7167-8 / PB / $34.95

Corporate University Handbook, The*Designing, Managing, and Growing a Successful Program Mark Allen 978-0-8144-2027-0 / PB / $24.95

Creative Training Idea Book, The*Inspired Tips and Techniques forEngaging and Effective Learning Robert W. Lucas 978-0-8144-7465-5 / PB / $39.95

Diversity Training Activity Book, The 50 Activities for PromotingCommunication and Understanding at Work Jonamay Lambert and Selma Myers 978-0-8144-1536-8 / PB / $34.95

e-Learning 2.0*Proven Practices and EmergingTechnologies to Achieve Real Results Anita Rosen 978-0-8144-1678-5 / PB / $29.95

E-Learning Question and Answer Book, The A Survival Guide for Trainers and Business Managers Allan Henderson 978-0-8144-7169-2 / PB / $19.95

E-Learning Revolution, The How Technology Is Driving a New Training Paradigm Martyn Sloman 978-0-8144-7155-5 / HC / $24.95

Emotional Intelligence Activity Book, The*50 Activities for Promoting EQ at Work Adele B. Lynn 978-0-8144-7123-4 / PB / $34.95

First-Time Trainer, The A Step-by-Step Quick Guide forManagers, Supervisors, and New Training Professionals SECOND EDITIONTom W. Goad 978-0-8144-1559-7 / PB / $18.95

How to Manage Training*A Guide to Design and Delivery for High Performance THIRD EDITIONCarolyn Nilson 978-0-8144-1098-1 / PB / $49.95

Innovation at Work 55 Activities to Spark Your Team’s Creativity Richard Brynteson 978-0-8144-3234-1 / PB / $34.95

Instructional Design for Action Learning Geri McArdle 978-0-8144-1566-5 / PB / $34.95

Interpersonal Skills Toolkit, The A Trainer’s Guide Terry Gillen 978-0-8144-7124-1 / Looseleaf / $59.95 Short Discount

Laugh and Learn*95 Ways to Use Humor for More Effective Teaching and Training Doni Tamblyn 978-0-8144-7415-0 / PB / $19.95

Leadership Training Activity Book, The 50 Exercises for Building EffectiveLeaders Lois B. Hart and Charlotte S. Waisman 978-0-8144-7262-0 / PB / $34.95

Leading the Learning Revolution The Expert’s Guide to Capitalizing on theExploding Lifelong Education Market Jeff Cobb 978-0-8144-3225-9 / HC / $29.95

Management Training Tool Kit, The 35 Exercises to Prepare Managers for the Challenges They Face Every Day Alan Clardy 978-0-8144-3114-6 / PB / $34.95

Negotiation at Work Maximize Your Team’s Skills with 60 High-Impact Activities Ira G. Asherman 978-0-8144-3190-0 / PB / $34.95

Performance Management Activity Pack, The*Tools for Building Appraisal andPerformance Development Skills Terry Gillen 978-0-8144-7436-5 / PB / $59.95

Presentation Skills Workshop, The*Helping People Create and Deliver Great Presentations Sherron Bienvenu 978-0-8144-7433-4 / PB / $35.00

Show Biz Training Fun and Effective Training Techniques from the Worlds of Stage, Screen, and Song Lenn Millbower 978-0-8144-7157-9 / PB / $34.95

Team Workout*A Trainer’s Sourcebook of 50 Team-Building Games and Activities Glenn Parker and Richard Kropp 978-0-8144-0042-5 / PB / $39.95

Team-Building Workshop, The*A Trainer’s Guide Vivette Payne 978-0-8144-7079-4 / PB / $45.00

Trainer’s Handbook, The The AMA Guide to Effective Training Garry Mitchell 978-0-8144-0341-9 / HC / $75.00 Short Discount

Trainer’s Tool Kit, The*SECOND EDITIONCy Charney and Kathy Conway 978-0-8144-7268-2 / PB / $18.95

Training on Trial How Workplace Learning Must Reinvent Itself to Remain Relevant James D. Kirkpatrick and Wendy Kayser Kirkpatrick 978-0-8144-1464-4 / HC / $24.95

Turning Training into Learning How to Design and Deliver Programs That Get Results Sheila W. Furjanic and Laurie A. Trotman 978-0-8144-0519-2 / PB / $39.95

Understanding Action Learning*Judy O’Neil, Ed.D. and Victoria J. Marsick978-0-8144-7395-5 / PB / $29.00

What CEOs Expect From Corporate Training*Building Workplace Learning andPerformance Initiatives That Advance Organizational Goals William J. Rothwell, John Lindholm, and William G. Wallick 978-0-8144-1605-1 / PB / $34.95

Working Longer New Strategies for Managing, Training,and Retaining Older Employees William J. Rothwell, Harvey Sterns, Diane Spokus and Joel Reaser 978-0-8144-7392-4 / PB / $29.95

*For P.O.D. (Print on Demand) titles, please contact your distributor for information

TITLE AND AUTHOR INDEX

37

TITLE INDEX100-Mile Walk, The . . . . . . . . . . . . . . . . . . . .26

101 Activities for Delivering Knock Your Socks Off Service . . . . . . . . . . .22

101 Project Management Problems and How to Solve Them . . . . . . . . . . . . . . . .32

101 Sample Write-Ups for DocumentingEmployee Performance Problems . . . . . . . . .27

101 Strategies for Recruiting Success . . . . . .24

101 Tough Conversations to Have with Employees . . . . . . . . . . . . . . . .27

101 Ways to Captivate a Business Audience . .21

108 Skills of Natural Born Leaders, The . . . . .26

11 Laws of Likability, The . . . . . . . . . . . . . . .19

12 Steps to Power Presence . . . . . . . . . . . . .26

201 Knockout Answers to Tough Interview Questions . . . . . . . . . . . . . .20

2600 Phrases for Effective Performance Reviews . . . . . . . . . . . . . . . . .27

2600 Phrases for Setting Effective Performance Goals . . . . . . . . . . . .27

30 Days to a More Powerful Memory . . . . . . .35

30 Reasons Employees Hate Their Managers . . . . . . . . . . . . . . . . . .27

30-Second Encyclopedia of Learning and Performance, The . . . . . . . . . .36

6 Secrets to Startup Success . . . . . . . . . . . . .35

7 Hidden Reasons Employees Leave, The . . . .27

7 Steps to Raising a Bilingual Child . . . . . . . .31

78 Important Questions Every Leader Should Ask and Answer . . . . . . . . . .26

8 Practices of Exceptional Companies, The . .27

96 Great Interview Questions to Ask Before You Hire . . . . . . . . . . . . . . . . .27

ABCs of Breastfeeding, The . . . . . . . . . . . . . .31

Absolute Honesty . . . . . . . . . . . . . . . . . . . . .23

Absolutely Small . . . . . . . . . . . . . . . . . . . . . .35

Accidental Entrepreneur, The . . . . . . . . . . . . .35

Accidental Manager, The . . . . . . . . . . . . . . . .27

Accidental Salesperson, The . . . . . . . . . . . . .34

According to Kotler . . . . . . . . . . . . . . . . . . . .30

Accounting and Financial Fundamentals for NonFinancial Executives . . . . . . . . . . . . .23

Accounting Demystified . . . . . . . . . . . . . . . . .23

Acing the Interview . . . . . . . . . . . . . . . . . . . .20

Action Tools for Effective Managers . . . . . . . .27

ADD/ADHD Drug Free . . . . . . . . . . . . . . . . . .31

Administrative Assistant’s and Secretary’s Handbook . . . . . . . . . . . . . . . . .20

Age Curve, The . . . . . . . . . . . . . . . . . . . . . . .30

All Customers Are Irrational . . . . . . . . . . . . . .30

AMA Business Boot Camp . . . . . . . . . . . . . . .27

AMA Dictionary of Business and Management, The . . . . . . . . . . . . . . . . .18

AMA Guide to Management Development, The . . . . . . . . . .27

AMA Handbook of Business Documents, The . . . . . . . . . . . . . .21

AMA Handbook of Business Letters . . . . . . . .21

AMA Handbook of Business Writing, The . . . .21

AMA Handbook of Due Diligence, The . . . . . .23

AMA Handbook of Financial Risk Management, The . . . . . . . . . . . . . . . .23

AMA Handbook of Leadership, The . . . . . . . .26

AMA Handbook of Project Management, The .32

AMA Handbook of Public Relations, The . . . .30

AMA Trainers’ Activity Book, The . . . . . . . . . .36

Amazon Top Seller Secrets . . . . . . . . . . . . . . .25

American Entrepreneur . . . . . . . . . . . . . . . . .24

Anatomy of Persuasion, The . . . . . . . . . . . . . .30

Army of Entrepreneurs . . . . . . . . . . . . . . . . . .27

Art of Connecting, The . . . . . . . . . . . . . . . . . .21

Art of the Strategist, The . . . . . . . . . . . . . . . .19

Assimilating New Leaders . . . . . . . . . . . . . . .24

Auditing Your Human Resources Department .24

Award Winning Customer Service . . . . . . . . . .22

Baby on Board . . . . . . . . . . . . . . . . . . . . . . .31

Be a Direct Selling Superstar . . . . . . . . . . . . .12

Be a Network Marketing Superstar . . . . . . . . .30

Be a Party Plan Superstar . . . . . . . . . . . . . . .30

Be a Recruiting Superstar . . . . . . . . . . . . . . .30

Beating Lyme . . . . . . . . . . . . . . . . . . . . . . . .24

Becoming an Exceptional Executive Coach . . .27

Becoming an Extraordinary Manager . . . . . . .27

Behavioral Advantage, The . . . . . . . . . . . . . . .23

Bench Strength . . . . . . . . . . . . . . . . . . . . . . .27

Beyond Buzz . . . . . . . . . . . . . . . . . . . . . . . . .30

Beyond Race and Gender . . . . . . . . . . . . . . .27

Beyond Success . . . . . . . . . . . . . . . . . . . . . .19

Beyond the Lean Revolution . . . . . . . . . . . . .23

Bible on Leadership, The . . . . . . . . . . . . . . . .26

Billy, Alfred, and General Motors . . . . . . . . . .23

Black Belt Negotiating . . . . . . . . . . . . . . . . . .31

Black Faces in White Places . . . . . . . . . . . . .20

Black-White Achievement Gap, The . . . . . . . .23

Blissful Data . . . . . . . . . . . . . . . . . . . . . . . . .21

Blog Rules . . . . . . . . . . . . . . . . . . . . . . . . . .21

Blueprint for Corporate Governance, A . . . . . .23

Blueprint for Project Recovery—A Project Management Guide . . . . . . . . . . . .32

Board of Directors and Audit Committee Guide to Fiduciary Responsibilities, The . . . .17

BOOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Boys and Their Toys . . . . . . . . . . . . . . . . . . . .35

Brain Sense . . . . . . . . . . . . . . . . . . . . . . . . .35

Brain Tattoos . . . . . . . . . . . . . . . . . . . . . . . . .30

Brand Aid . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Brand Real . . . . . . . . . . . . . . . . . . . . . . . . . .30

Branding Unbound . . . . . . . . . . . . . . . . . . . .30

Breakthrough! . . . . . . . . . . . . . . . . . . . . . . . .30

Delegation & Supervision . . . . . . . . . . . . . . . . .6

Motivation . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Negotiation . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Building a House for Diversity . . . . . . . . . . . .27

Building a Partnership with Your Boss . . . . . .20

Building a Winning Sales Force . . . . . . . . . . .34

Building on the Promise of Diversity . . . . . . . .27

Building, Leading, and Managing Strategic Alliances . . . . . . . . . . . .19

Business Confidential . . . . . . . . . . . . . . . . . .23

Business Tale, A . . . . . . . . . . . . . . . . . . . . . .23

Business Under Fire . . . . . . . . . . . . . . . . . . .23

Busy Manager’s Guide to Delegation, The . . . .27

Buying Styles . . . . . . . . . . . . . . . . . . . . . . . .34

Buyout . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Career Clinic, The . . . . . . . . . . . . . . . . . . . . .20

Career Match . . . . . . . . . . . . . . . . . . . . . . . .20

Celebration of Fools . . . . . . . . . . . . . . . . . . . .23

Chaotics . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Chocolate Fortunes . . . . . . . . . . . . . . . . . . . .25

Class with Drucker, A . . . . . . . . . . . . . . . . . . .27

Clean Energy Nation . . . . . . . . . . . . . . . . . . .22

Click Millionaires . . . . . . . . . . . . . . . . . . . . . .26

Coaching Connection, The . . . . . . . . . . . . . . .27

Coaching for Emotional Intelligence . . . . . . . .27

Coaching Knock Your Socks Off Service . . . . .22

Coaching, Counseling & Mentoring . . . . . . . . .27

Collaborative Planning, Forecasting, and Replenishment . . . . . . . . . . . . . . . . . . .33

Commercial Mortgages 101 . . . . . . . . . . . . . .33

Communication Problem Solver, The . . . . . . .21

Communications Skills for Project Managers . .32

Compensating New Sales Roles . . . . . . . . . . .34

Complete Equipment-Leasing Handbook, The 31

Complete Guide to Accelerating Sales Force Performance, The . . . . . . . . . . .34

Complete Guide to Conflict Resolution in the Workplace, The . . . . . . . . . . . . . . . . .24

Complete Guide to Hiring and Firing Government Employees, The . . . . . . . . . . . .27

Complete Guide to Investing in Foreclosures, The . . . . . . . . . . . . . . . . . .33

Complete Guide to Performance Appraisal, The . . . . . . . . . . . . .24

Complete Guide to Sales Force Incentive Compensation, The . . . . . . . . . . . .34

Complete Human Resources Writing Guide, The . . . . . . . . . . . . . . . . . . .24

Conflict 101 . . . . . . . . . . . . . . . . . . . . . . . . .27

Conflict and Communication Activity Book, The . . . . . . . . . . . . . . . . . . . .36

Consultative Selling . . . . . . . . . . . . . . . . . . . .34

Conversations That Sell . . . . . . . . . . . . . . . . . .4

Coolfarming . . . . . . . . . . . . . . . . . . . . . . . . .23

Coolhunting . . . . . . . . . . . . . . . . . . . . . . . . .23

Corporate Agility . . . . . . . . . . . . . . . . . . . . . .20

Corporate Conversations . . . . . . . . . . . . . . . .21

Corporate Portals . . . . . . . . . . . . . . . . . . . . . .21

Corporate University Handbook, The . . . . . . . .36

Cost Management Toolbox, The . . . . . . . . . . .23

Cracking the Corporate Code . . . . . . . . . . . . .23

Cracking the New Job Market . . . . . . . . . . . .20

Creating and Dominating New Markets . . . . . .20

Creative Training Idea Book, The . . . . . . . . . .36

Critical Thinking Toolkit, The . . . . . . . . . . . . .27

Crunch Point . . . . . . . . . . . . . . . . . . . . . . . . .19

Cultural Intelligence Difference, The . . . . . . .23

Customer Service Management Training 101 .22

Customer Service Survival Kit, The . . . . . . . . .13

Customer Service Training 101 . . . . . . . . . . .22

Customer-Centered Products . . . . . . . . . . . . .32

Danger in the Comfort Zone . . . . . . . . . . . . . .27

Deadline! . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Deadly Blue . . . . . . . . . . . . . . . . . . . . . . . . .24

Debt-Free Spending Plan, The . . . . . . . . . . . .31

Debugging . . . . . . . . . . . . . . . . . . . . . . . . . .21

Decoding the New Mortgage Market . . . . . . . .33

Delight Your Customers . . . . . . . . . . . . . . . . .10

Delivering Knock Your Socks Off Service . . . .22

Designing Dynamic Organizations . . . . . . . . .27

Digital Engagement . . . . . . . . . . . . . . . . . . . .30

Disagreements, Disputes, and All-Out War . . .19

Disaster Recovery Handbook, The . . . . . . . . .31

Discipline Without Punishment . . . . . . . . . . .27

Diversity Code, The . . . . . . . . . . . . . . . . . . . .27

Diversity Index, The . . . . . . . . . . . . . . . . . . . .28

Diversity Training Activity Book, The . . . . . . . .36

Do It! Marketing . . . . . . . . . . . . . . . . . . . . . .11

DoCoMo—Japan’s Wireless Tsunami . . . . . . .23

Don’t Think Pink . . . . . . . . . . . . . . . . . . . . . .30

e-Learning 2.0 . . . . . . . . . . . . . . . . . . . . . . .36

E-Learning Question and Answer Book, The . .36

E-Learning Revolution, The . . . . . . . . . . . . . .36

e-Policy Handbook, The . . . . . . . . . . . . . . . . .22

e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . . . . . .26

Early Warning . . . . . . . . . . . . . . . . . . . . . . . .20

eBay Business the Smart Way . . . . . . . . . . . .26

eBay Global the Smart Way . . . . . . . . . . . . . .26

eBay Photography the Smart Way . . . . . . . . . .26

eBay Seller’s Tax and

Legal Answer Book, The . . . . . . . . . . . . . . . .26

Effective E-Mail Marketing . . . . . . . . . . . . . . .30

Effective Succession Planning . . . . . . . . . . . .28

Elements of Influence . . . . . . . . . . . . . . . . . .31

Elements of Power, The . . . . . . . . . . . . . . . . .23

Elements of Resume Style, The . . . . . . . . . . .20

Emotional Intelligence Activity Book, The . . . .36

Emotional Intelligence for Project Managers . .15

Emotional Intelligence for Sales Success . . . .34

Employee Recruitment and Retention Handbook, The . . . . . . . . . . . . . .25

Employer’s Legal Advisor, The . . . . . . . . . . . .23

End of Office Politics as Usual, The . . . . . . . .28

Enemy of Engagement, The . . . . . . . . . . . . . .28

Engaging Government Employees . . . . . . . . .15

Enlightened Office Politics . . . . . . . . . . . . . . .20

Ensuring Fairness in Health Care Coverage . . .25

Enterprise Knowledge Portals . . . . . . . . . . . . .22

Enterprise Project Governance . . . . . . . . . . . .32

EQ Difference, The . . . . . . . . . . . . . . . . . . . .19

EQ Interview, The . . . . . . . . . . . . . . . . . . . . .28

Essentials of Finance and Accounting for Nonfinancial Managers, The . . . . . . . . . .23

Essentials of Inventory Management . . . . . . .33

Etiquette Ed ge, The . . . . . . . . . . . . . . . . . .19

Everything HR Kit, The . . . . . . . . . . . . . . . . .25

Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse . . . . . .33

Exceptional Service, Exceptional Profit . . . . . .22

Experience Effect, The . . . . . . . . . . . . . . . . .30

Export/Import Procedures and Documentation . . . . . . . . . . . . . . . . . . .25

Extending the Supply Chain . . . . . . . . . . . . . .33

Face It . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Facilitating Project Performance Improvement . . . . . . . . . . . . . . . . . . . . . . . .32

Facilitator’s Fieldbook, The . . . . . . . . . . . . . .28

Facility Management Handbook, The . . . . . . .31

Facility Manager’s Emergency Preparedness Handbook, The . . . . . . . . . . . .31

Facility Manager’s Guide to Finance and Budgeting, The . . . . . . . . . . . .31

Fair, Square & Legal . . . . . . . . . . . . . . . . . . .25

FBI Career Guide, The . . . . . . . . . . . . . . . . . .20

Field Tested . . . . . . . . . . . . . . . . . . . . . . . . .25

TITLE AND AUTHOR INDEX

38

Financial Bliss . . . . . . . . . . . . . . . . . . . . . . .31

Financial Fresh Start . . . . . . . . . . . . . . . . . . .31

Financing Your Condo, Co-Op, or Townhouse . .33

Finding & Keeping Great Employees . . . . . . .28

First in Thirst . . . . . . . . . . . . . . . . . . . . . . . .23

First-Time Homeowner’s Survival Guide, The .24

First-Time Manager, The . . . . . . . . . . . . . . . .28

First-Time Trainer, The . . . . . . . . . . . . . . . . . .36

Fitness After 40 . . . . . . . . . . . . . . . . . . . . . .24

Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . .19

Food Fray . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Franchising & Licensing . . . . . . . . . . . . . . . .23

From Difficult to Disturbed . . . . . . . . . . . . . .28

From Selling to Managing . . . . . . . . . . . . . . .34

From the Bureau to the Boardroom . . . . . . . .28

Front Desk Security and Safety . . . . . . . . . . .31

Full Engagement! . . . . . . . . . . . . . . . . . . . . .28

Fundamentals of Enterprise Risk Management . . . . . . . . . . . . . . . . . . . .20

Fundamentals of Preventive Maintenance . . . .31

Fundamentals of Project Management . . . . . .32

Fundamentals of Sales Management for the Newly Appointed Sales Manager . . . . . . .34

Future Savvy . . . . . . . . . . . . . . . . . . . . . . . . .24

Geeks of War, The . . . . . . . . . . . . . . . . . . . . .35

Generating Buy-In . . . . . . . . . . . . . . . . . . . . .26

Generation Text . . . . . . . . . . . . . . . . . . . . . . .31

Generations at Work . . . . . . . . . . . . . . . . . . .28

Generations, Inc. . . . . . . . . . . . . . . . . . . . . . .28

Get Clients Now! (TM) . . . . . . . . . . . . . . . . . . .4

Get Weird! . . . . . . . . . . . . . . . . . . . . . . . . . .28

Get-Started Guide to M-Commerce and Mobile Technology, The . . . . . . . . . . . . .22

Getting to Innovation . . . . . . . . . . . . . . . . . . .28

Giants of Sales, The . . . . . . . . . . . . . . . . . . .34

Girls’ Guide to Building a Million-Dollar Business, The . . . . . . . . . . . . .35

Girls’ Guide to Power and Success, The . . . . .20

Global Sourcing Logistics . . . . . . . . . . . . . . . .25

Go Google . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Goal Setting . . . . . . . . . . . . . . . . . . . . . . . . .19

Going Lean . . . . . . . . . . . . . . . . . . . . . . . . . .29

Going Lean Fieldbook, The . . . . . . . . . . . . . .29

Going Social . . . . . . . . . . . . . . . . . . . . . . . . .30

Golf and the Game of Leadership . . . . . . . . . .26

Good Governance for Nonprofits . . . . . . . . . . .24

Graphic Designer’s Business Survival Guide, The . . . . . . . . . . . .35

Great Customer Service on the Telephone . . . .22

Green Tech . . . . . . . . . . . . . . . . . . . . . . . . . .22

Growing Your Company’s Leaders . . . . . . . . . .26

Guide to Software Package Evaluation and Selection, A . . . . . . . . . . . . .22

Handbook for Strategic HR . . . . . . . . . . . . . .25

Harvesting Intangible Assets . . . . . . . . . . . . .28

High-Impact Interview Questions . . . . . . . . . .28

High-Profit Selling . . . . . . . . . . . . . . . . . . . . .34

High-Tech, High-Touch Customer Service . . . .22

Hiring and Firing Question and Answer Book, The . . . . . . . . . . . . . . . . .28

Home Buyer’s Question and Answer Book, The . . . . . . . . . . . . . . . . .33

Home Makeovers That Sell . . . . . . . . . . . . . .33

Home Staging That Works . . . . . . . . . . . . . . .33

How Great Decisions Get Made . . . . . . . . . . .24

How the Best Leaders Lead . . . . . . . . . . . . . .26

How to Become a Better Negotiator . . . . . . . .31

How to Design, Implement, and Interpret and Employee Survey . . . . . . . . . . .25

How to Develop a Personnel Policy Manual . . .25

How to Develop an Employee Handbook . . . . .25

How to Land a Top-Paying Federal Job . . . . . .20

How to Make It Big as a Consultant . . . . . . . .20

How to Manage Training . . . . . . . . . . . . . . . .36

How to Mind-Read Your Customers . . . . . . . .34

How to Negotiate Anything with AnyoneAnywhere Around the World . . . . . . . . . . . . .31

How to Prepare, Stage, and Deliver Winning Presentations . . . . . . . . . . . . . . . . .21

How to Stay Cool, Calm & Collected When the Pressure’s On . . . . . . . . . . . . . . . .19

How to Succeed in Business Using LinkedIn .26

How to Tell Anyone Anything . . . . . . . . . . . . .21

How to Write Fast Under Pressure . . . . . . . . .21

HR Answer Book, The . . . . . . . . . . . . . . . . . .25

HR from the Heart . . . . . . . . . . . . . . . . . . . . .25

I Got My Dream Job and So Can You . . . . . . .20

I Hear You . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

I Know It When I See It . . . . . . . . . . . . . . . . .33

I’d Rather Be Working . . . . . . . . . . . . . . . . . .20

Idea Agent . . . . . . . . . . . . . . . . . . . . . . . . . .26

Identifying and Managing Project Risk . . . . . .32

Image of Success, The . . . . . . . . . . . . . . . . .20

Improving Employee Performance Through Appraisal and Coaching . . . . . . . . .28

Improving the Performance of Government Employees . . . . . . . . . . . . . . . .28

Improving Your Project Management Skills . . .32

In the Shadow of the Dragon . . . . . . . . . . . . .25

Increase Your Influence at Work . . . . . . . . . . .19

Incredible Payback, The . . . . . . . . . . . . . . . .33

India Arriving . . . . . . . . . . . . . . . . . . . . . . . .25

Informed Investor, The . . . . . . . . . . . . . . . . . .31

Innovation at Work . . . . . . . . . . . . . . . . . . . .36

Innovation Killer, The . . . . . . . . . . . . . . . . . .28

Insider’s Guide to Building a Successful Consulting Practice, An . . . . . . .20

Instant Messaging Rules . . . . . . . . . . . . . . . .22

Instructional Design for Action Learning . . . . .36

Internet Riches . . . . . . . . . . . . . . . . . . . . . . .26

Internet Riches . . . . . . . . . . . . . . . . . . . . . . .26

Interpersonal Skills Toolkit, The . . . . . . . . . . .36

Into the Storm . . . . . . . . . . . . . . . . . . . . . . . .35

Into the Unknown . . . . . . . . . . . . . . . . . . . . .26

Invaluable Knowledge . . . . . . . . . . . . . . . . . .28

Investing in a Sustainable World . . . . . . . . . .24

Investing in Your Company’s Human Capital . .25

It Factor, The . . . . . . . . . . . . . . . . . . . . . . . .19

It Gets Easier! . . .And Other Lies We Tell New Mothers . . . . . .31

It’s Your Biz . . . . . . . . . . . . . . . . . . . . . . . . . .35

Job Search Solution, The . . . . . . . . . . . . . . . .20

Joe’s Law . . . . . . . . . . . . . . . . . . . . . . . . . . .22

John F. Kennedy on Leadership . . . . . . . . . . .26

Joy of Retirement, The . . . . . . . . . . . . . . . . .19

Just Listen . . . . . . . . . . . . . . . . . . . . . . . . . .21

Kanban Made Simple . . . . . . . . . . . . . . . . . .29

Keeping Employees Accountable for Results . .28

Keeping the People Who Keep You in Business . . . . . . . . . . . . . . . . .28

Key to the C-Suite, The . . . . . . . . . . . . . . . . .34

Kids Who Think Outside the Box . . . . . . . . . .31

Kindness Revolution, The . . . . . . . . . . . . . . .22

Knightfall . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Knock Your Socks Off Prospecting . . . . . . . . .34

Knock Your Socks Off Service Recovery . . . . .22

Landlord’s Financial Tool Kit, The . . . . . . . . .33

Language of Success, The . . . . . . . . . . . . . . .21

Laugh and Learn . . . . . . . . . . . . . . . . . . . . . .36

Laws of Charisma, The . . . . . . . . . . . . . . . . .31

Lead by Example . . . . . . . . . . . . . . . . . . . . . .26

Lead with a Story . . . . . . . . . . . . . . . . . . . . .21

Lead with Purpose . . . . . . . . . . . . . . . . . . . . .26

Lead Your Boss . . . . . . . . . . . . . . . . . . . . . . .26

Leader as Communicator, The . . . . . . . . . . . .26

Leader’s Pocket Guide, The . . . . . . . . . . . . . .26

Leader’s Tool Kit, The . . . . . . . . . . . . . . . . . .26

Leadership Advantage, The . . . . . . . . . . . . . .28

Leadership Intelligence . . . . . . . . . . . . . . . . . .9

Leadership Training Activity Book, The . . . . . .36

Leading at The Edge . . . . . . . . . . . . . . . . . . .26

Leading Leaders . . . . . . . . . . . . . . . . . . . . . .26

Leading the Learning Revolution . . . . . . . . . .36

Leading with Cultural Intelligence . . . . . . . . .26

Leading with Kindness . . . . . . . . . . . . . . . . .26

Lean but Agile . . . . . . . . . . . . . . . . . . . . . . . .25

Lean Machine, The . . . . . . . . . . . . . . . . . . . .29

Lean Manufacturing That Works . . . . . . . . . . .29

Lean Six Sigma That Works . . . . . . . . . . . . . .29

Life in Balance, A . . . . . . . . . . . . . . . . . . . . .35

Listening to Conflict . . . . . . . . . . . . . . . . . . .28

Little Black Book of Project Management, The . . . . . . . . . . . . . .32

Little Book of Leadership Development, The . .26

Live From Jordan . . . . . . . . . . . . . . . . . . . . . .30

Looks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Lost Art of the Great Speech, The . . . . . . . . .21

Loyalty Advantage, The . . . . . . . . . . . . . . . . .30

Make Your Contacts Count . . . . . . . . . . . . . . .20

Make Your Own Rules . . . . . . . . . . . . . . . . . .20

Making Sense of Strategy . . . . . . . . . . . . . . .20

Management 500, The . . . . . . . . . . . . . . . . .28

Management Skills for New Managers . . . . . .28

Management Training Tool Kit, The . . . . . . . .36

Management Would Be Easy...If It Weren’t for the People . . . . . . . . . . . . . .28

Management? It’s Not What You Think! . . . . .28

Manager 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . .8

Manager’s Desk Reference, The . . . . . . . . . . .28

Manager’s Guide to Coaching, A . . . . . . . . . . .28

Manager’s Guide to HR, The . . . . . . . . . . . . .16

Manager’s Guide to Improving Workplace Performance, A . . . . . . . . . . . . . .28

Manager’s Guide to Maximizing Employee Potential, The . . . . . . . . . . . . . . .28

Manager’s Guide to Virtual Teams, A . . . . . . .28

Manager’s Pocket Calculator, The . . . . . . . . . .28

Manager’s Question and Answer Book, The . . .28

Managing Brand You . . . . . . . . . . . . . . . . . . .19

Managing Channels of Distribution . . . . . . . . .30

Managing Crises Before They Happen . . . . . .28

Managing Government Employees . . . . . . . . .29

Managing Knock Your Socks Off Service . . . . .14

Managing Online Forums . . . . . . . . . . . . . . . .26

Managing Time and Space in the Modern Warehouse . . . . . . . . . . . . . . . .31

Managing Up . . . . . . . . . . . . . . . . . . . . . . . .20

Managing Your Government Career . . . . . . . . .20

Managing Your Mouth . . . . . . . . . . . . . . . . . .21

Market-Driven Supply Chain, The . . . . . . . . . .33

Marketing by the Numbers . . . . . . . . . . . . . . .30

Marketing Plan, The . . . . . . . . . . . . . . . . . . .30

Marketing to Millennials . . . . . . . . . . . . . . . .10

Mastering Import & Export Management . . . .25

Maximizing Project Value . . . . . . . . . . . . . . . .32

Maximum Influence . . . . . . . . . . . . . . . . . . .13

Mergers and Acquisitions from A to Z . . . . . . .23

Microbe . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Million-Dollar Financial Advisor, The . . . . . . .23

Million-Dollar Financial Services Practice, The . . . . . . . . . . . . . . . . .23

Mobile Technology Question and Answer Book, The . . . . . . . . . . . . . . . . .22

Mommy Guilt . . . . . . . . . . . . . . . . . . . . . . . .31

More ProActive Sales Management . . . . . . . .34

More Quick Team-Building Activities for Busy Managers . . . . . . . . . . . .35

More Time for You . . . . . . . . . . . . . . . . . . . . .19

Mortgage Confidential . . . . . . . . . . . . . . . . . .33

Mortgages 101 . . . . . . . . . . . . . . . . . . . . . . .33

Motivational Management . . . . . . . . . . . . . . .29

Myself and Other More Important Matters . . .29

Nanocosm . . . . . . . . . . . . . . . . . . . . . . . . . .35

Negotiation at Work . . . . . . . . . . . . . . . . . . . .36

Net Worth Workout, The . . . . . . . . . . . . . . . . .31

New Directions in Supply-Chain Management . . . . . . . . . . . . .33

New Elite, The . . . . . . . . . . . . . . . . . . . . . . .24

New HR Analytics, The . . . . . . . . . . . . . . . . .25

New Human Capital Strategy, The . . . . . . . . .25

New Korea, The . . . . . . . . . . . . . . . . . . . . . .25

New Manager’s Starter Kit, The . . . . . . . . . . .29

New Manager’s Toolkit, The . . . . . . . . . . . . . .29

New Rules of Lead Generation, The . . . . . . . .12

New Sales. Simplified. . . . . . . . . . . . . . . . . .34

New Supervisor’s Survival Manual, The . . . . . .29

New Workforce, The . . . . . . . . . . . . . . . . . . .25

Nice Teams Finish Last . . . . . . . . . . . . . . . . .35

No More Pointless Meetings . . . . . . . . . . . . . .29

Now, Build a Great Business! . . . . . . . . . . . . .24

On-Demand Brand, The . . . . . . . . . . . . . . . . .30

Operation Excellence . . . . . . . . . . . . . . . . . . .19

Other Kind of Smart, The . . . . . . . . . . . . . . . .19

OtherWise . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Outsourcing for Radical Change . . . . . . . . . . .20

Overcoming School Anxiety . . . . . . . . . . . . . .31

Parent’s Guide to Special Education, A . . . . . .23

Parenting an Adult with Disabilities or Special Needs . . . . . . . . . . . .31

Parenting Beyond Belief . . . . . . . . . . . . . . . .32

Parenting Your Complex Child . . . . . . . . . . . .32

Passionate Organization, The . . . . . . . . . . . . .24

People Styles at Work...And Beyond . . . . . . . .19

Perfectly Able . . . . . . . . . . . . . . . . . . . . . . . .25

TITLE AND AUTHOR INDEX

39

Performance Appraisal Question and Answer Book, The . . . . . . . . . . . . . . . . .29

Performance Appraisal Tool Kit, The . . . . . . . .16

Performance Management Activity Pack, The . . . . . . . . . . . . . . . . . . . .36

Personal Brilliance . . . . . . . . . . . . . . . . . . . .19

Personality Power . . . . . . . . . . . . . . . . . . . . . .2

Persuasion IQ . . . . . . . . . . . . . . . . . . . . . . . .31

Persuasive Business Proposals . . . . . . . . . . . .21

Plain Style . . . . . . . . . . . . . . . . . . . . . . . . . .21

Planning Successful Meetings and Events . . .20

Portable Mentor, The . . . . . . . . . . . . . . . . . . .20

Positioned . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Power Etiquette . . . . . . . . . . . . . . . . . . . . . . .19

Power of a Positive Attitude, The . . . . . . . . . .19

Power of Business Process Improvement, The . . . . . . . . . . . . . . . . . . . .33

Power of Charm, The . . . . . . . . . . . . . . . . . . .35

Power of Convergence, The . . . . . . . . . . . . . .22

Power of Positive Criticism, The . . . . . . . . . . .21

Power of Presence, The . . . . . . . . . . . . . . . . .19

Power of Reputation, The . . . . . . . . . . . . . . .24

Power of Strategy Innovation, The . . . . . . . . .20

Powerful Phrases for Effective Customer Service . . . . . . . . . . . . . . . . . . . .22

Powerful Proposals . . . . . . . . . . . . . . . . . . . .21

Preparing for Leadership . . . . . . . . . . . . . . . .26

Preparing for the Project ManagementProfessional (PMP©) Certification Exam . . . .32

Presentation Skills Workshop, The . . . . . . . . .36

Pricing for Profit . . . . . . . . . . . . . . . . . . . . . .30

ProActive Sales Management . . . . . . . . . . . . .34

ProActive Selling . . . . . . . . . . . . . . . . . . . . . .34

Productive Performance Appraisals . . . . . . . .29

Program Management Office Advantage, The .32

Project Management . . . . . . . . . . . . . . . . . . .32

Project Management for Non-Project Managers . . . . . . . . . . . . . . . . .32

Project Management for Small Business . . . . .32

Project Management Office Toolkit, The . . . . .32

Project Management Question and Answer Book, The . . . . . . . . . . . . . . . . .32

Project Management Step-by-Step . . . . . . . . .32

Project Management That Works . . . . . . . . . .32

Project Management Tool Kit, The . . . . . . . . .32

Property Management Tool Kit, The . . . . . . . .33

Protecting Your Company’s Intellectual Property . . . . . . . . . . . . . . . . . .24

Publishing Confidential . . . . . . . . . . . . . . . . .20

Punctuation at Work . . . . . . . . . . . . . . . . . . .21

Qualcomm Equation, The . . . . . . . . . . . . . . .24

Questions That Sell . . . . . . . . . . . . . . . . . . . .34

Questions That Work . . . . . . . . . . . . . . . . . . .20

Quick Brainstorming Activities for Busy Managers . . . . . . . . . . . . . . . . . . . .29

Quick Emotional Intelligence Activities for Busy Managers . . . . . . . . . . . .29

Quick Meeting Openers for Busy Managers . . .29

Quick Team-Building Activities for Busy Managers . . . . . . . . . . . .35

Rainmaker’s Toolkit, The . . . . . . . . . . . . . . . .30

Raising Capital . . . . . . . . . . . . . . . . . . . . . . .23

Raising Freethinkers . . . . . . . . . . . . . . . . . . .32

Raising Gifted Kids . . . . . . . . . . . . . . . . . . . .32

Real Estate Agent’s Business Planner, The . . .33

Real Estate Agent’s Guide to FSBOs, The . . . .33

Real Estate Investor’s Guide to Financing, The . . . . . . . . . . . . . . . .33

Real Estate Investor’s Pocket Calculator, The . . . . . . . . . . . . . . . . .33

Real Estate Presentations That Make Millions . . . . . . . . . . . . . . . . . . .34

Real Influence . . . . . . . . . . . . . . . . . . . . . . .31

Real-Time Contact Center, The . . . . . . . . . . . .22

Real-World Time Management . . . . . . . . . . . .19

Rebuilding Brand America . . . . . . . . . . . . . . .22

Reclaiming the Sky . . . . . . . . . . . . . . . . . . . .22

Recruiting, Interviewing, Selecting & Orienting New Employees . . . . . . . . . . . . .25

Red-Hot Cold Call Selling . . . . . . . . . . . . . . .34

Red-Hot Selling . . . . . . . . . . . . . . . . . . . . . . .34

Reinvention . . . . . . . . . . . . . . . . . . . . . . . . .19

Relational Enterprise, The . . . . . . . . . . . . . . .29

Rescue the Problem Project . . . . . . . . . . . . . .32

Resilience at Work . . . . . . . . . . . . . . . . . . . . .19

Resolving Conflicts on the Job . . . . . . . . . . . .29

Results Without Authority . . . . . . . . . . . . . . .32

Rethinking Risk . . . . . . . . . . . . . . . . . . . . . . .24

Rich . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Roadmap to Strategic HR . . . . . . . . . . . . . . .25

ROI of Human Capital, The . . . . . . . . . . . . . .25

Rookie Manager, The . . . . . . . . . . . . . . . . . . .29

Safe Place for Dangerous Truths, A . . . . . . . . .29

Sales Compensation Handbook, The . . . . . . .34

Sales Manager’s Success Manual, The . . . . . .34

Sales Scripts That Sell . . . . . . . . . . . . . . . . . .34

Saving the Deal . . . . . . . . . . . . . . . . . . . . . . .34

Say What You Mean /Get What You Want . . . .21

Scholarships 101 . . . . . . . . . . . . . . . . . . . . .23

Secret Language of Influence, The . . . . . . . . .34

Secret Service . . . . . . . . . . . . . . . . . . . . . . . .22

Secrets of Great Sales Management, The . . . .34

Secrets of Special Ops Leadership . . . . . . . . .26

Secrets of the Marketing Masters . . . . . . . . . .30

Secrets of Word-of-Mouth Marketing, The . . . .30

Seeds of Innovation, The . . . . . . . . . . . . . . . .29

Seeing Is Believing . . . . . . . . . . . . . . . . . . . .29

Selling to Anyone Over the Phone . . . . . . . . .34

Selling to Major Accounts . . . . . . . . . . . . . . .34

Selling to The New Elite . . . . . . . . . . . . . . . .35

Semper Fi . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Service Failure . . . . . . . . . . . . . . . . . . . . . . .22

Seven Secrets for Negotiating with Government . . . . . . . . . . . .24

Shaping the Future . . . . . . . . . . . . . . . . . . . .20

Shortcuts for Smart Managers . . . . . . . . . . . .29

Show Biz Training . . . . . . . . . . . . . . . . . . . . .36

Signs of Success . . . . . . . . . . . . . . . . . . . . . .24

Slow Down, Sell Faster! . . . . . . . . . . . . . . . . .35

Small-Business Guide to Government Contracts, The . . . . . . . . . . . . .35

Smart Financial Management . . . . . . . . . . . .35

Smart Sales Manager . . . . . . . . . . . . . . . . . .14

Smart Selling on the Phone and Online . . . . .35

Smarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Social Style/Management Style . . . . . . . . . . .19

Soldier, Statesman, Peacemaker . . . . . . . . . .27

Something Really New . . . . . . . . . . . . . . . . .32

Sourcing Solution, The . . . . . . . . . . . . . . . . .33

Speak to Win . . . . . . . . . . . . . . . . . . . . . . . .21

Specialty Shop, The . . . . . . . . . . . . . . . . . . .35

Spiral Up . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Stiletto Network . . . . . . . . . . . . . . . . . . . . . . .3

Stock Investor’s Pocket Calculator, The . . . . . .31

Stop Foreclosure Now . . . . . . . . . . . . . . . . . .34

Strategic Customer Service . . . . . . . . . . . . . .22

Strategic Staffing . . . . . . . . . . . . . . . . . . . . .25

StreetSmart Negotiator, The . . . . . . . . . . . . . .31

Stress-Free Potty Training . . . . . . . . . . . . . . .32

Stress-Free Pregnancy Guide, The . . . . . . . . .32

Strong Kids, Healthy Kids . . . . . . . . . . . . . . .32

Succeeding in the Project Management Jungle . . . . . . . . . . . . .33

Success Under Stress . . . . . . . . . . . . . . . . . .19

Successful Acquisitions . . . . . . . . . . . . . . . . .17

Successful Cold Call Selling . . . . . . . . . . . . . .35

Successful Local Broadcast Sales . . . . . . . . .35

Successful Team Building . . . . . . . . . . . . . . .35

Supply Chain Cost Management . . . . . . . . . .33

Supply Chain Excellence . . . . . . . . . . . . . . . .33

Supply Chain Imperative, The . . . . . . . . . . . .33

Supply Chain Management Guide to Business Continuity, A . . . . . . . . . .33

Supply-Based Advantage, The . . . . . . . . . . . .33

Survival Guide for Buying a Home, A . . . . . . .34

Survival Guide for Project Managers, A . . . . . .33

Survival Guide for Working with Bad Bosses, A . . . . . . . . . . . . .19

Survival Guide for Working with Humans, A . .19

Survival Guide to Managing Employees from Hell, A . . . . . . . . . . . . . . . .29

Survival Guide to Selling a Home, A . . . . . . . .34

Surviving the Cancer System . . . . . . . . . . . . .24

Sustainable Enterprise Fieldbook, The . . . . . .23

Take No Prisoners . . . . . . . . . . . . . . . . . . . . .24

Talent Leadership . . . . . . . . . . . . . . . . . . . . .25

Team Workout . . . . . . . . . . . . . . . . . . . . . . . .36

Team-Building Tool Kit, The . . . . . . . . . . . . . .35

Team-Building Workshop, The . . . . . . . . . . . .36

Technical Analysis of Stock Trends . . . . . . . . .23

Technology Solutions for Growing Businesses . . . . . . . . . . . . . . . . . . .35

Telebomb . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Tell Me How I’m Doing . . . . . . . . . . . . . . . . .21

Territorial Games . . . . . . . . . . . . . . . . . . . . . .29

This Is How to Get Your Next Job . . . . . . . . . . .5

Time Power . . . . . . . . . . . . . . . . . . . . . . . . . .19

Time Trap, The . . . . . . . . . . . . . . . . . . . . . . .19

Trainer’s Handbook, The . . . . . . . . . . . . . . . .36

Trainer’s Tool Kit, The . . . . . . . . . . . . . . . . . .36

Training on Trial . . . . . . . . . . . . . . . . . . . . . . .36

Transforming Performance Measurement . . . .25

Trouble with HR, The . . . . . . . . . . . . . . . . . . .25

True Greatness . . . . . . . . . . . . . . . . . . . . . . .19

Trust or Consequences . . . . . . . . . . . . . . . . . .30

Truth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

TurboStrategy . . . . . . . . . . . . . . . . . . . . . . . .20

Turning Training into Learning . . . . . . . . . . . .36

Twin Sense . . . . . . . . . . . . . . . . . . . . . . . . . .32

Ultimate Six Sigma, The . . . . . . . . . . . . . . . .33

Unbeatable Resumes . . . . . . . . . . . . . . . . . .20

Understanding Action Learning . . . . . . . . . . .36

Unforeseen Circumstances . . . . . . . . . . . . . .24

Unplugged . . . . . . . . . . . . . . . . . . . . . . . . . .22

Valuable Office Professional, The . . . . . . . . . .21

Value Driven Management . . . . . . . . . . . . . . .29

Vigilant Investor, The . . . . . . . . . . . . . . . . . . .31

Virtual Handshake, The . . . . . . . . . . . . . . . . .21

Voice of Success, The . . . . . . . . . . . . . . . . . .21

Voice Power . . . . . . . . . . . . . . . . . . . . . . . . .21

Voices of Diversity . . . . . . . . . . . . . . . . . . . . .29

Web Conferencing Book, The . . . . . . . . . . . . .26

Web Copy That Sells . . . . . . . . . . . . . . . . . . .30

Well Said! . . . . . . . . . . . . . . . . . . . . . . . . . . .21

What CEOs Expect From Corporate Training . .36

What Every Manager Needs to Know About Sexual Harassment . . . . . . . . . .29

What Every New Manager Needs to Know . . . .29

What Keeps Leaders Up at Night . . . . . . . . . . .2

What Smart Couples Know . . . . . . . . . . . . . .35

What to Say to a Porcupine . . . . . . . . . . . . . .22

What Your CEO Needs to Know About Sales Compensation . . . . . . . . . . . . .35

Where We Stand . . . . . . . . . . . . . . . . . . . . . .22

Who Says It’s a Man’s World . . . . . . . . . . . . .21

Who’s Your Gladys? . . . . . . . . . . . . . . . . . . . .22

Whoever Tells the Best Story Wins . . . . . . . . .21

Why Boys Fail . . . . . . . . . . . . . . . . . . . . . . . .23

Why Some Companies Emerge Stronger and Better from a Crisis . . . . . . . . .29

Wild West 2.0 . . . . . . . . . . . . . . . . . . . . . . . .26

Winning Behavior . . . . . . . . . . . . . . . . . . . . .22

Winning Factor, The . . . . . . . . . . . . . . . . . . .29

Winning in Business with Enterprise Project Management . . . . . . . . . .33

Winning with Options . . . . . . . . . . . . . . . . . .31

Wisdom of Alexander the Great, The . . . . . . . .27

Work Your Strengths . . . . . . . . . . . . . . . . . . .21

Working Longer . . . . . . . . . . . . . . . . . . . . . . .36

Working with Difficult People . . . . . . . . . . . . .19

World Class Reliability . . . . . . . . . . . . . . . . . .33

World Famous . . . . . . . . . . . . . . . . . . . . . . . .30

Wright Way, The . . . . . . . . . . . . . . . . . . . . . .24

Write Up the Corporate Ladder . . . . . . . . . . . .21

Writing Effective Policies and Procedures . . . .25

Writing for Quick Cash . . . . . . . . . . . . . . . . . .21

You’ve Gotta Have Heart . . . . . . . . . . . . . . . .29

Young Guns . . . . . . . . . . . . . . . . . . . . . . . . .35

Your Eco-Friendly Home . . . . . . . . . . . . . . . .24

Your Guide to VA Loans . . . . . . . . . . . . . . . . .34

Your Successful Career as a Mortgage Broker . . . . . . . . . . . . . . . . . .34

Your Successful Project Management Career . . . . . . . . . . . . .33

Your Successful Real Estate Career . . . . . . . .34

Zero-Turnover Sales Force, The . . . . . . . . . . .35

TITLE AND AUTHOR INDEX

40

AUTHOR INDEX Acuff, Frank L. . . . . . . . . . . . . .31Addesso, Patricia J. . . . . . . . . . .28Adler, Bill . . . . . . . . . . . . . . . . .35Agans, David J. . . . . . . . . . . . . .21Agnew, Tom . . . . . . . . . . . . . . .28Ahlstrand, Bruce . . . . . . . . . . . .28Akerson, Alan . . . . . . . . . . . . . .26Albright, Robert R. . . . . . . . . . .24Alexander, Roy . . . . . . . . . . . . .19Allen, Lawrence L. . . . . . . . . . . .25Allen, Mark . . . . . . . . . . . . . . . .36Allen, Scott . . . . . . . . . . . . . . . .21Allen, Scott J. . . . . . . . . . . . . . .26Alston, Rennie . . . . . . . . . . . . .25Anagnos, Gus . . . . . . . . . . . . . .28Anderson, Kristin . . . . . . . . . . . .22Anderson, Maureen . . . . . . . . . .20Andringa, Robert C. . . . . . . . . . .24Anklesaria, Jimmy . . . . . . . . . . .33Applegate, Jill . . . . . . . . . . . . . .22Arden, Ron . . . . . . . . . . . . . . . .35Armstrong, Frank . . . . . . . . . . . .31Arpaio, Joe . . . . . . . . . . . . . . . .22Arthur, Diane . . . . . . . . . . .24, 25Asherman, Ira G. . . . . . . . . . . . .36Atkinson, William Illsey . . . . . . .35Au, Sara . . . . . . . . . . . . . . . . . .32Aubuchon, Norbert . . . . . . . . . .30Baber, Anne . . . . . . . . . . . . . . .20Backstrom, Gayle . . . . . . . . . . .20Bacon, Terry R. . .21, 22, 23, 31, 34Bade, Donna L. . . . . . . . . . . . . .25Baker, David . . . . . . . . . . . . . . .25Baker, William F. . . . . . . . . . . . .26Baldoni, John . . . . . . . . . . . . . .26Bardwick, Judith M. . . . . . . . . .27Barkley, Inc. . . . . . . . . . . . . . . .10Barner, Robert W. . . . . . . . . . . .27Barnes, John A. . . . . . . . . . . . . .26Barton Rabe, Cynthia . . . . . . . . .28Bassetti, W.H.C. . . . . . . . . . . . .23Bate, J. Douglas . . . . . . . . . . . .20Bean, Constance A . . . . . . . . . .24Beausay, Bill . . . . . . . . . . . . . . .19Bechet, Thomas P. . . . . . . . . . . .25Beck, John . . . . . . . . . . . . . . . .23Beirne, Mike . . . . . . . . . . . . . . .33Belgard, William P. . . . . . . . . . .20Belker, Loren B. . . . . . . . . . . . .28Bell, Chip R. . . . . . . . . . . . .14, 22Bellomo, Michael . . . . . . . . . . .35Bender, Mark . . . . . . . . . . . . . .19Bennett, Scott . . . . . . . . . . . . . .20Bennington, Emily . . . . . . . . . . .21Berges, Steve . . . . . . . . . . . . . .33Berkman, Adena . . . . . . . . . . . .24

Berman, Jeff . . . . . . . . . . . . . . .32Berryman-Fink, Cynthia . . . . . . .28Beshara, Tony . . . . . . . . . . . . . .20Bhote, Adi . . . . . . . . . . . . . . . .33Bhote, Keki . . . . . . . . . . . . . . . .33Bidou, Ann . . . . . . . . . . . . . .2, 20Bienvenu, Sherron . . . . . . . . . . .36Bitz, Ira . . . . . . . . . . . . . . . . . .32Blank, Renee . . . . . . . . . . . . . .29Blank, Warren . . . . . . . . . . . . . .26Bleak, Jared L. . . . . . . . . . . . . .28Bleeke, Nancy . . . . . . . . . . . . . . .4Blumenthal, Ira . . . . . . . . . . . . .19Boehme, Ann J. . . . . . . . . . . . . .20Bolstorff, Peter . . . . . . . . . . . . .33Bolten, Ernst F. . . . . . . . . . . . . .31Bolton, Dorothy Grover . . . . . . . .19Bolton, Robert . . . . . . . . . . . . . .19Boone, Tonya . . . . . . . . . . . . . .33Borchard, David C. . . . . . . . . . .19Bort, Julie . . . . . . . . . . . . . . . . .31Bouchoux, Deborah E. . . . . . . . .24Boyan, Lee . . . . . . . . . . . . . . . .35Boyer, Kenneth Karel . . . . . . . . .33Bradberry, John . . . . . . . . . . . . .35Branham, Leigh . . . . . . . . .27, 28Brannick, Joan . . . . . . . . . . . . .28Braun, David . . . . . . . . . . . . . . .17Brown, Mary . . . . . . . . . . . . . . .30Brown, Paul B. . . . . . . . . . . . . .20Brown, Ronald . . . . . . . . . . . . .34Brue, Alan W. . . . . . . . . . . . . . .23Brynie, Faith Hickman . . . . . . . .35Brynteson, Richard . . . . . . . . . .36Burke, Michelle . . . . . . . . . . . . .21Burrows III, Robert P. . . . . . . . .33Butow, Eric . . . . . . . . . . . . . . . .26Cabanis-Brewin, Jeannette . . . . .32Cagle, Ronald B. . . . . . . . . .32, 33Campbell, Michael . . . . . . . . . .32Campbell, Nancy J. . . . . . . . . . .25Canterucci, Jim . . . . . . . . . . . . .19Caroselli, Marlene . . . . . . . . . . .27Carreira, Bill . . . . . . . . . . . . . . .29Carrison, Dan . . . . . . . .23, 27, 28Carroll, Nannette Rundle . . . . . .21Caslione, John A. . . . . . . . . . . . .23Casperson, Dana May . . . . . . . .19Charney, Cy . . . . . . . . . .20, 26, 36Cheek, Martin . . . . . . . . . . . . . .22Cherry, Paul . . . . . . . . . . . . . . .34Chevalier, Roger . . . . . . . . . . . .28Chorba, Tierah . . . . . . . . . . . . . .34Christensen, Mary . . . . . . . .12, 30Christensen, Ralph . . . . . . . . . .25Christensen, Wayne . . . . . . . . . .30Chu, Margaret Y. . . . . . . . . . . . .21Clardy, Alan . . . . . . . . . . . . . . .36

Clarke-Epstein, Chris . . . . . . . . .26Cobb, Jeff . . . . . . . . . . . . . . . . .36Cobbs, Price M. . . . . . . . . . . . . .23Cohen, William A. . .19, 20, 26, 27Colby, William H. . . . . . . . . . . . .22Coleman, Edward . . . . . . . . . . .21Colletti, Jerome A. . . . . . . . . . . .34Collins, Heidi . . . . . . . . . . .21, 22Colt, Stockton B. . . . . . . . . . . . .34Conger, Jay A. . . . . . . . . . . . . . .26Contino, Richard M. . . . . . . . . .31Conway, Kathy . . . . . . . . . . . . . .36Cook, Thomas A. . . . . . . . . . . . .25Cooper, Kenneth Carlton . . . . . .29Cooper, Scott . . . . . . . . . . . . . .23Cotts, David G. . . . . . . . . . . . . .31Coughlin, Dan . . . . . . . . . . . . . .28Covalt, Patricia . . . . . . . . . . . . .35Crawford, Richard D. . . . . . . . . .35Crilly, William M. . . . . . . . . . . . .23Crittendon, Robert . . . . . . . . . . .29Curtin, Steve . . . . . . . . . . . . . . .10Cusick, William J. . . . . . . . . . . .30Daniels, Lawrence J. . . . . . . . . .35Davis, Henry A. . . . . . . . . . . . . .35Davis, Kevin . . . . . . . . . . . . . . .35Davis, Lisa . . . . . . . . . . . . . . . .29Davis, Marvin A. . . . . . . . . . . . .24Davis, Sid . . . . . . . . . . .24, 33, 34Dawson, Peg . . . . . . . . . . . .19, 21Dennis, Donna J. . . . . . . . . . . . .26Deutschendorf, Harvey . . . . . . . .19Devor, Jan . . . . . . . . . . . . . . . . .32DiJulius, John R. . . . . . . . . . . . .22Dilenschneider, Robert L. . . . . . .30Dinsmore, Paul C. . . . . . . . .32, 33Dobson, Deborah Singer . . . . . .20Dobson, Michael S. . . . . . . .19, 20Donnolo, Mark . . . . . . . . . . . . . .35Donohoe, Patricia A. . . . . . . . . .19Dossani, Rafiq . . . . . . . . . . . . . .25Dowell, William . . . . . . . . . . . . .25Dowis, Richard . . . . . . . . . . . . .21Downey, Diane . . . . . . . . . .24, 27Dundon, Elaine . . . . . . . . . . . . .29Durkin, Dianne Michonski . . . . .30Dwyer, Paul . . . . . . . . . . . . . . . .32Earnest, Peter . . . . . . . . . . . . . .23Ebenstein, Donny . . . . . . . . . . . .8Echeverria, Lina M. . . . . . . . . . .26Edwards, John . . . . . . . . . . . . . .35Edwards, Kenneth W. . . . . . . . . .34Edwards, Robert D. . . . . . . . . . .23Elko, Kevin . . . . . . . . . . . . . . . .19Ellis, Carol W. . . . . . . . . . . . . . .28Emerson, Brian . . . . . . . . . . . . .28Ennico, Cliff . . . . . . . . . . . . . . .26Eppler, Mark . . . . . . . . . . . . . . .24

Evenson, Renee . . . . . . . . . . . . .22Ewing, Lara . . . . . . . . . . . . . . . .21Falcone, Paul . . . . .16, 27, 28, 29Farry, Kristin A. . . . . . . . . . . . . .32Fayer, Michael D. . . . . . . . . . . .35Feigon, Josiane Chriqui . . . .14, 35Fein, Lesley Ann . . . . . . . . . . . .24Feitelberg, Susan . . . . . . . . . . .31Ferraro, Jack . . . . . . . . . . . . . . .32Fertik, Michael . . . . . . . . . . . . .26Fesen, Mark . . . . . . . . . . . . . . .24Fields, Edward . . . . . . . . . . . . .23Filipczak, Bob . . . . . . . . . . . . . .28Finell, Dorothy . . . . . . . . . . . . . .35Fink, Charles B. . . . . . . . . . . . .28Finlayson, Andrew . . . . . . . . . . .20Finney, Martha I. . . . . . . . . . . . .25Fiss, Mary S. . . . . . . . . . . . . . . .34Fitz-enz, Jac . . . . . . . . . . . .25, 27Flaum, Jonathon A. . . . . . . . . . .26Flaum, Mechele . . . . . . . . . . . .26Flaum, Sander A. . . . . . . . . . . .26Fluss, Donna . . . . . . . . . . . . . . .22Flynn, Nancy . . . . . . . . . . . .21, 22Fox, Scott . . . . . . . . . . . . . . . . .26Frisch, Michael . . . . . . . . . . . . .27Fritz, Roger . . . . . . . . . . . . . . . .19Frohlich, Markham T. . . . . . . . . .33Fromm, Jeff . . . . . . . . . . . . . . .10Fulmer, Robert M. . . . . . . . .26, 28Furjanic, Sheila W. . . . . . . . . . .36Furtwengler, Dale . . . . . . . . . . .30Galbraith, Jay . . . . . . . . . . . . . .27Gallagher, Richard S. . . .13, 21, 22Gamble, Michael . . . . . . . . . . . .34Gamble, Teri . . . . . . . . . . . . . . .34Ganeshan, Ram . . . . . . . . . . . . .33Gardiner, Gareth S. . . . . . . . . . .29Garte, Seymour . . . . . . . . . . . . .22Garton,Christie . . . . . . . . . . . . .10Gaulke, Sue . . . . . . . . . . . . . . .21Gaynor, Gerard H. . . . . . . . . . . .29Genua, Robert L. . . . . . . . . . . . .21Gilad, Benjamin . . . . . . . . . . . .20Gillen, Terry . . . . . . . . . . . . . . .36Gitterman, Jeffrey L. . . . . . . . . .19Gloor, Peter . . . . . . . . . . . . . . . .23Goad, Tom W. . . . . . . . . . . . . . .36Goldman, Jeremy . . . . . . . . . . .30Goldner, Paul S. . . . . . . . . . . . .34Goldsmith, Marshall . . . . . . . . .26Golin, Al . . . . . . . . . . . . . . . . . .30Goodman, John A. . . . . . . . . . . .22Gootnick, David . . . . . . . . . . . . .27Gootnick, Margaret Mary . . . . . .27Gordon, Adam . . . . . . . . . . . . . .24Gorrell, Paul . . . . . . . . . . . . . . .27Goulston, Mark . . . . . . . . . .21, 31

TITLE AND AUTHOR INDEX

41

Graber, Jim . . . . . . . . . . . . . . . .25Grant-Williams, Renee . . . . . . . .21Grantham, Charles . . . . . . . . . . .20Grashina, Marina N. . . . . . . . . .32Grimme, Don . . . . . . . . . . . . . .29Grimme, Sheryl . . . . . . . . . . . . .29Gronbach, Kenneth W. . . . . . . . .30Gross, John M. . . . . . . . . . .29, 31Grote, Dick . . . . . . . . . .24, 27, 29Guare, Richard . . . . . . . . . .19, 21Guaspari, John . . . . . . . . . . . . .33Gunther, Robert E. . . . . . . . . . . .23Gutzman, Alexis D. . . . . . . . . . .24Haber, Jeffry R. . . . . . . . . . . . . .23Habib, Mohsin . . . . . . . . . . . . .32Hahn, Fredrick . . . . . . . . . . . . .32Hall, Bradley W. . . . . . . . . . . . .25Hall, Kathleen . . . . . . . . . . . . . .35Hallows, Jolyon . . . . . . . . . . . . .32Hampton, John J. . . . . . . . .20, 23Hanan, Mack . . . . . . . . . . . . . .34Handley, John . . . . . . . . . . . . . .24Handy, Charles . . . . . . . . . . . . .29Hankin, Harriet . . . . . . . . . . . . .25Hanna, Thomas M. . . . . . . . . . .23Harden, Leland . . . . . . . . . . . . .30Hare, Bill . . . . . . . . . . . . . . . . .23Harrington-Mackin, Deborah . . .35Harris, Jim . . . . . . . . . . . . . . . .28Harrison, Doug . . . . . . . . . .24, 35Hart, Lois B. . . . . . . . . . . . . . . .36Hasse, Jim . . . . . . . . . . . . . . . .25Hauptly, Denis J. . . . . . . . . . . . .32Hayden, C. J. . . . . . . . . . . . . . . .4Hayes, Susan L. . . . . . . . . . . . .31Heagney, Joseph . . . . . . . . . . . .32Hedges, Kristi . . . . . . . . . . . . . .19Heffes, Ellen M. . . . . . . . . . . . .29Henderson, Allan . . . . . . . . . . . .36Heyman, Bob . . . . . . . . . . . . . .30Hiam, Alexander . . . . . . . . . . . .29Hoevemeyer, Victoria A. . . . . . . .28Holden, Greg . . . . . . . . . . . . . . .26Holland, R. William . . . . . . . . . .20Hollander, Nathan . . . . . . . . . . .22Holtman, Margaret P. . . . . . . . . .26Holtz, Shel . . . . . . . . . . . . . . . .21Holzer, Bambi . . . . . . . . . . . . . .31Hook, Jeff . . . . . . . . . . . . . . . . .19Hooks, Ivy F. . . . . . . . . . . . . . . .32Hoover, John . . . . . . . . . . . . . . .27Hoque, Faisal . . . . . . . . . . . . . .22Horn, Art . . . . . . . . . . . . . . . . . .19Horrell, Ed . . . . . . . . . . . . . . . .22Huddleston, Pat . . . . . . . . . . . .31Hult, G. Tomas M. . . . . . . . . . . .33Hunter, Mark . . . . . . . . . . . . . . .34Inghilleri, Leonardo . . . . . . . . . .22

Jacobelli, Frank . . . . . . . . . . . . .31Jaffe, Sam . . . . . . . . . . . . . . . .25Jamieson, David . . . . . . . . . . . .25Jamieson, David W. . . . . . . . . . .28Jay, Joelle . . . . . . . . . . . . . . . . .31Jennings, Marianne M. . . . . . . .23Jensen, Peter . . . . . . . . . . . . . .29Johnson, Larry . . . . . . . . . . .23, 28Johnson, Lisa . . . . . . . . . . . . . .30Johnson, Meagan . . . . . . . . . . .28Johnson, Michelle T. . . . . . . . . .27Johnson, Thomas E. . . . . . . . . .25Johnston, Robert E. . . . . . . . . . .20Joseph, Jim . . . . . . . . . . . . . . . .30Julian, Jerry . . . . . . . . . . . . . . .32Justice, Tom . . . . . . . . . . . . . . .28Kadin, Ellen R. . . . . . . . . . . . . .35Kaen, Fred R. . . . . . . . . . . . . . .23Karinch, Maryann . . . . . . . . . . .23Karsh, Brad . . . . . . . . . . . . . . . . .8Katcher, Bruce L. . . . . . . . .20, 27Kates, Amy . . . . . . . . . . . . . . . .27Kay, Andrea . . . . . . . . . . . . . . . .5Kayser Kirkpatrick, Wendy . . . . .36Kelly, Lois . . . . . . . . . . . . . . . . .30Kendrick, Tom . . . . . . . . . . . . . .32Kessler, Paul R. . . . . . . . . . . . . .26Khoshaba, Deborah M. . . . . . . .19Kiernan, Matthew J. . . . . . . . . .24Kildow, Betty A. . . . . . . . . .31, 33Kim, Myung Oak . . . . . . . . . . . .25King, Emily . . . . . . . . . . . . . . . .25Kirkpatrick, Donald L. . . . . . . . .28Kirkpatrick, James D. . . . . . . . .36Klein, Barbara . . . . . . . . . . . . . .32Knutson, Joan . . . . . . . . . . . . . .32Koletar, Joseph W. . . . . . . . .20, 24Komisarjevsky, Chris . . . . . . . . .24Koprince, Steven J. . . . . . . . . . .35Kotler, Philip . . . . . . . . . . . .23, 30Kovarick, Amy . . . . . . . . . . . . . .31Kral, Ronald . . . . . . . . . . . . . . .17Kraus, Stephen . . . . . . . . . .24, 35Kropp, Richard . . . . . . . . . . . . .36Kuglin, Fred A. . . . . . . . . . . . . .19Kurian, George Thomas . . . . . . .18Kurke, Lance B. . . . . . . . . . . . .27Kurnit, Paul . . . . . . . . . . . . . . .30Kusy, Mitchell . . . . . . . . . . . . . .26Lambert, Jonamay . . . . . . . . . . .36Lampel, Joseph . . . . . . . . . . . . .28Lance, Steve . . . . . . . . . . . . . . .30Langford, Beverly . . . . . . . . . . .19Latson, Alesia . . . . . . . . . . . . . .19Lauchman, Richard . . . . . . . . . .21Laughlin, Frederic L. . . . . . . . . .24Lavigna, Bob . . . . . . . . . . . . . . .15Lawson, Joseph W. R. . . . . . . . .25

Learned, Andrea . . . . . . . . . . . .30Lederman, Michelle Tillis . . . . . .19Lee, Michael . . . . . . . . . . . . . . .31Lee, Robert . . . . . . . . . . . . . . . .27Leech, Thomas . . . . . . . . . . . . .21Leibman, Pete . . . . . . . . . . . . . .20Lerner, Stephanie . . . . . . . . . . .31Lewis, Bernard T. . . . . . . . . . . . .31Lewis, Herschell Gordon . . . . . .30Lewis, Keami D. . . . . . . . . . . . .36Liff, Stewart . . . . . .20, 27, 28, 29Linder, Jane C. . . . . . . . . . .20, 29Lindholm, John . . . . . . . . . . . . .36Lipkin, Nicole . . . . . . . . . . . . . . .2Lipsky, David . . . . . . . . . . . . . . .23Livermore, David . . . . . . . . .23, 26Livingston, Stanley . . . . . . . . . .26Livoti, Carol . . . . . . . . . . . . . . .32Loehr, Anne . . . . . . . . . . . . . . .28Lorimer, Sally E. . . . . . . . . . . . .34Lucas, James R. . . . . . . . . . . . .24Lucas, Robert W. . . . . . . . . . . . .36Luecke, Richard A. . . . .19, 27, 31Lundin, Kathleen . . . . . . . . . . . .19Lundin, William . . . . . . . . . . . . .19Luther, William M. . . . . . . . . . . .30Lynn, Adele B. . . . .19, 28, 29, 36Lytle, Chris . . . . . . . . . . . . . . . .34Mackenzie, Alec . . . . . . . . . . . .19Mackin, Deborah . . . . . . . . . . . .35Maddi, Salvatore R. . . . . . . . . . .19Magee, John . . . . . . . . . . . . . . .23Mai, Robert . . . . . . . . . . . . . . . .26Maloof, John . . . . . . . . . . . . . . .33Manning, Tony . . . . . . . . . . . . . .20March, Tom . . . . . . . . . . . . . . . .24Marsick, Victoria J. . . . . . . . . . .36Martin, Chuck . . . . . . . . . . .19, 21Martin, Dick . . . . . . . . .22, 24, 30Maruska, Don . . . . . . . . . . . . . .24Masters, Marick F. . . . . . . . . . . .24Mathieson, Rick . . . . . . . . . . . .30Matias, Linda . . . . . . . . . . . . . .20Matsumura, Molleen . . . . . . . . .32Mattone, John . . . . . . . . . . . .9, 25Mazin, Rebecca . . . . . . . . . . . . .25McArdle, Geri . . . . . . . . . . . . . .36McArthur, Sarah . . . . . . . . . . . .26McCarthy, Catherine . . . . . . . . .26McConnell, John H. . . . . . . .24, 25McCormick, Jim . . . . . . . . . . . .28McCormick, Neil . . . . . . . . . . . .25McCrea, Bridget . . . . . . . . . . . .33McGowan, Dale . . . . . . . . . . . . .32McHugh, Donald E. . . . . . . . . . .26McInnis, Kenneth R. . . . . . . . . .29McIntosh, Perry . . . . . . . . . .19, 27McKee, Sandra . . . . . . . . . . . . .34

McLeod, Doug . . . . . . . . . . . . . .35McNerney, Jerry . . . . . . . . . . . .22McWhorter Sember, Brette . . . . .32Melnick, Sharon . . . . . . . . . . . .19Meola, Debbie . . . . . . . . . . . . . .26Merritt, Davis . . . . . . . . . . . . . .22Mersino, Anthony . . . . . . . . . . .15Metskas, Amanda . . . . . . . . . . .32Metzger, Karen L. . . . . . . . . . . .27Meyer, Peter . . . . . . . . . . . . . . .20Miles, David H. . . . . . . . . . . . . .36Millbower, Lenn . . . . . . . . . . . . .36Miller, Brian Cole . . . . .28, 29, 35Miller, Laurence . . . . . . . . . . . .28Miller, William “Skip” . . . . . . . .34Mills, Harry . . . . . . . . . . . . .30, 31Minahan, Matt . . . . . . . . . . . . .25Mintzberg, Henry . . . . . . . . . . . .28Mitchell, Garry . . . . . . . . . . . . .36Mitroff, Ian I. . . . . . . . . . . .28, 29Mock, Dave . . . . . . . . . . . . . . . .24Moody, Patricia E. . . . . . . . . . . .33Moran, Sheila . . . . . . . . . . . . . .17Morgan, Peggy Lou . . . . . . .31, 32Morris, Rick A. . . . . . . . . . . . . .32Mortensen, Kurt W. . . . . . . .13, 31Mullen, David J. . . . . . . . . . . . .23Muller, Max . . . . . . . . . . . . .16, 33Murphy, Martin . . . . . . . . . . . . .29Murphy, Tom . . . . . . . . . . . . . . .22Myers, Selma . . . . . . . . . . . . . .36Nagler, JoAnneh . . . . . . . . . . . .31Neef, Dale . . . . . . . . . . . . . . . .33Nelson, Dave . . . . . . . . . . . . . . .33Newell, Michael W. . . . . . . . . . .32Newell, Michael W. . . . . . . . . . .32Newman, David . . . . . . . . . . . . .11Newman, John . . . . . . . . . . . . .19Nick, Michael J. . . . . . . . . . . . .34Nickerson, Pat . . . . . . . . . . . . .19Nie, Winter . . . . . . . . . . . . . . . .25Nightingale, Deborah J. . . . . . . .23Nilson, Carolyn . . . . . . . . . . . . .36O’Keefe, Patrick . . . . . . . . . . . .26O’Malley, Michael . . . . . . . . . . .26O’Neil, Judy . . . . . . . . . . . . . . .36Oberlin, Loriann Hoff . . . . . . . . .21Olefson, Shari . . . . . . . . . . . . . .31Oliver, Lianabel . . . . . . . . . . . . .23Oosterwal, Dantar P. . . . . . . . . .29Orbach, Benjamin . . . . . . . . . . .30Orlov, Darlene . . . . . . . . . . . . . .29Orsborn, Carol . . . . . . . . . . . . . .30Osborne, Starr C. . . . . . . . . . . . .33Osit, Michael . . . . . . . . . . . . . . .31Page, Susan . . . . . . . . . . . . . . .33Paige, Rod . . . . . . . . . . . . . . . .23Paquette, Larry . . . . . . . . . . . . .33

TITLE AND AUTHOR INDEX

42

Parker, Glenn . . . . . . . . . . . . . .36Patterson, James G. . . . . . . . . . .31Patterson, Philana . . . . . . . . . . .20Patzer, Gordon . . . . . . . . . . . . .22Payant, Richard P. . . . . . . . . . . .31Payne, Vivette . . . . . . . . . . . . . .36Pelfrey, William . . . . . . . . . . . . .23Performance Research Associates . . . . . . . . . . . . . . .22

Perkins, Dennis N.T. . . . . . .26, 35Peters Mayer, Diane . . . . . . . . . .31Pettingell, Margaret . . . . . . . . . .27Pflock, Aviva . . . . . . . . . . . . . . .31Phillips, Bob . . . . . . . . . . . . . . .23Phillips, Jack J. . . . . . . . . . . . . .25Phillips, Joseph . . . . . . . . . . . . .32Pierson Doti, Lynne . . . . . . . . . .24Pinkett, Randal . . . . . . . . . . . . .20Pohlman, Randolph A. . . . . . . . .29Posey, Pamela A. . . . . . . . . . . . .29Post, Karen . . . . . . . . . . . . . . . .30Price, Darlene . . . . . . . . . . . . . .21Pritchard, Christopher W. . . . . . .24Prosek, Jennifer . . . . . . . . . . . .27Pugh, David G. . . . . . . .21, 22, 23Pushies, Fred . . . . . . . . . . . . . .24Putzier, John . . . . . . . . . . . .25, 28Quick, Thomas L. . . . . . . . . . . .35Rachlin, Robert . . . . . . . . . . . . .23Raia, Kelly . . . . . . . . . . . . . . . .25Raines, Claire . . . . . . . . . . .21, 28Ray, Ramon . . . . . . . . . . . . . . .35Rayner, Steven R. . . . . . . . . . . .20Reaser, Joel . . . . . . . . . . . . . . .36Reed, David . . . . . . . . . . . .33, 34Reed, Susan E. . . . . . . . . . . . . .28Reilly, Edward . . . . . . . . . . . . . .27Reinhard, Michael . . . . . . . . . . .33Remley, Jim . . . . . . . . . . . . . . .34Renner, Devra . . . . . . . . . . . . . .31Richman, Larry . . . . . . . . . . . . .32Rickertsen, Rick . . . . . . . . . . . .23Robinson, Jeffrey . . . . . . . . . . . .20Robinson, Jeremy . . . . . . . . . . .27Rocha, Luiz . . . . . . . . . . . . . . . .32Rogers, Stephen C. . . . . . . . . . .33Rogers, Wayne . . . . . . . . . . . . . .20Rolnicki, Kenneth . . . . . . . . . . .30Rondeau, Ed . . . . . . . . . . . . . . .31Roper, Kathy O. . . . . . . . . . . . . .31Rosemarin, Judy . . . . . . . . . . . .27Rosen, Anita . . . . . . . . . . . . . . .36Rosenbaum, Robert . . . . . . . . . .33Roth, Ken . . . . . . . . . . . . . . . . .33Rothwell, William J. . . .25, 28, 36Roumell, Michael T. . . . . . . . . . .29Rovell, Darren . . . . . . . . . . . . . .23Royal, Cathy . . . . . . . . . . . . . . .25Royal, Mark . . . . . . . . . . . . . . . .28

Rubin, Stacey H. . . . . . . . . . . . .31Ruffa, Stephen A. . . . . . . . . . . .29Rumsey, Tracey . . . . . . . . . . . . .34Russell, Doug . . . . . . . . . . . . . .33Russell, William G. . . . . . . . . . .23Ryan, Kevin . . . . . . . . . . . . . . .21Ryckman, Pamela . . . . . . . . . . . .3Sachs, Randi T. . . . . . . . . . . . . .29Salacuse, Jeswald W. . . . . . .24, 26Salmon, William A. . . . . . . . . . .29Samuel, Larry . . . . . . . . . . . . . .24Sandler, Leonard . . . . . . . . . . . .27Sant, Tom . . . . . . . . . . . . . .21, 34Sartain, Libby . . . . . . . . . . . . . .25Scalise, Dagmara . . . . . . . . . . . .32Schepp, Brad . . . . . . . . . . . . . .25Schepp, Debra . . . . . . . . . . . . .25Schneiderman, Ron . . . . . . . . . .22Schwab, Abraham P. . . . . . . . . .25Schwartz, Matthew . . . . . . . . . .34Schweikart, Larry . . . . . . . . . . . .24Scott, David T. . . . . . . . . . . . . .12Scott, Gini Graham . . . .19, 29, 35Segal, Lloyd . . . . . . . . . . . . . . .34Seglin, Jeffrey L. . . . . . . . . . . . .21Seidman, Dan . . . . . . . . . . . . . .34Seifert, Dirk . . . . . . . . . . . . . . .33Serven, Lawrence B. MacGregor .28Shearouse, Susan H. . . . . . . . . .27Sherman, Andrew J. . . . . . .23, 28Sherman, Len . . . . . . . . . . . . . .22Sihler, William W. . . . . . . . . . . .35Silverman, George . . . . . . . . . . .30Simmons, Annette . . . . . . . .21, 29Simpkins, Robert A. . . . . . . . . .34Sinclair, Joseph T. . . . . . . . . . . .26Sinha, Prabhakant . . . . . . . . . . .34Slipp, Sandra . . . . . . . . . . . . . .29Sloman, Martyn . . . . . . . . . . . . .36Smith, Paul . . . . . . . . . . . . . . . .21Smith, Richard . . . . . . . . . . . . .34Smith, Shawn . . . . . . . . . . . . . .25Snyder, Adam . . . . . . . . . . .20, 27Snyder, David P. . . . . . . . . . . . .34Sokler, Lynn . . . . . . . . . . . . . . .34Solomon, Micah . . . . . . . . . . . .22Solovic, Susan Wilson . . . . . . . .35Spielman, Sue . . . . . . . . . . . . .26Spitzer, Dean R. . . . . . . . . . . . .25Spokus, Diane . . . . . . . . . . . . . .36Srinivasan, Jayakanth . . . . . . . .23Stanley, Colleen . . . . . . . . . . . . .34Stavinoha, Peter L. . . . . . . . . . .32Stegner, Jonathan R. . . . . . . . . .33Steiner, Naomi . . . . . . . . . . . . .31Stern, Gary M. . . . . . . . . . . . . . .25Sterns, Harvey . . . . . . . . . . . . . .36Stezala, Kimberly Ann . . . . . . . .23

Stone, Florence M. . . . . . . .27, 28Straub, Joseph T. . . . . . . . . . . . .29Stroman, James . . . . . . . . . . . .20Suttle, Marilyn . . . . . . . . . . . . .22Sweeney, Allen . . . . . . . . . . . . .23Tabuchi, Sensei Grant . . . . . . . .31Tamblyn, Doni . . . . . . . . . . . . . .36Tan, Winston . . . . . . . . . . . . . . .16Tator, Rosemary . . . . . . . . . . . . .19Taylor, James . . . . . . . . . . .33, 35Taylor, Jim . . . . . . . . . . . . . . . .24Taylor, Johnny C. . . . . . . . . . . . .25Taylor, Kathleen . . . . . . . . . . . . .26Templin, Courtney . . . . . . . . . . . .8Teten, David . . . . . . . . . . . . . . .21Thomas, Ann . . . . . . . . . . . . . . .22Thomas, R. Roosevelt . . . . . . . .27Thomas, Wayne M. . . . . . . . . . .34Thompson, David . . . . . . . . . . .26Thompson, Mark . . . . . . . . . . . .24Thomsett, Michael C. . . . . . . . . . . . . . . .28, 31, 32, 33Tingley, Judith C. . . . . . . . . . . . .21Tjahjana, Lia . . . . . . . . . . . . . . .32Tobin, Daniel R. . . . . . . . . . . . .27Toister, Jeff . . . . . . . . . . . . . . . .22Topchik, Gary S. . . . . . . . . .27, 28Topp, Elizabeth . . . . . . . . . . . . .32Townsend, Maya . . . . . . . . . . . .25Tracy, Brian. . . 6, 7, 19, 20, 21, 24, 26, 28, 35Tripp, Rob . . . . . . . . . . . . . . . . .25Trotman, Laurie A. . . . . . . . . . . .36Trudell, Bill . . . . . . . . . . . . . . . .29Tuchman, Robert . . . . . . . . . . . .35Turnock, Judith L. . . . . . . . . . . .23Tyreman, David . . . . . . . . . . . . .30Ubels, Ron . . . . . . . . . . . . . . . .26Uldrich, Jack . . . . . . . . . . .26, 27Ullmen, John . . . . . . . . . . . . . .31Upshaw, Lynn B. . . . . . . . . . . . .30Urquhart-Brown, Susan . . . . . . .35Valek, Lynne . . . . . . . . . . . . . . .25Van Slyke, Erik J. . . . . . . . . . . .28VanAuken, Brad . . . . . . . . . . . .30VanGundy, Arthur B. . . . . . . . . .28Vassallo, Philip . . . . . . . . . . . . .21Vega, Lizandra . . . . . . . . . . . . . .20Veloso, Maria . . . . . . . . . . . . . .30Vest, Lori Jo . . . . . . . . . . . . . . .22Viets, Annie . . . . . . . . . . . . . . .25Vincent, Laurence . . . . . . . . . . .30Vogel, Judy . . . . . . . . . . . . . . . .25Vogelsang, John . . . . . . . . . . . . .25Wade, Mitchell . . . . . . . . . . . . .23Waisman, Charlotte S. . . . . . . . .36Walkup, Renee P. . . . . . . . . . . .34Wall, Bob . . . . . . . . . . . . . . . . .27Wallace, Michael . . . . . . . . .22, 31

Wallick, William G. . . . . . . . . . .36Walsh, Rod . . . . . . . . . . . . . . . .27Walton, Mark S. . . . . . . . . . . . . .26Ward, Dan L. . . . . . . . . . . . . . . .25Ware, Jim . . . . . . . . . . . . . . . . .20Watson, Lynn A. . . . . . . . . . . . .31Wauson, Jennifer . . . . . . . . .20, 21Waymon, Lynne . . . . . . . . . . . . .20Weasel, Lisa H. . . . . . . . . . . . . .35Webber, Lawrence . . . . . . . .22, 31Weinberg, Mike . . . . . . . . . . . . .34Weisinger, Hendrie . . . . . . . . . .21Weiss, Donald H. . . . . . . . . . . . .25Weiss, Steven Mark . . . . . . . . . .24Weyland, Paul . . . . . . . . . . . . . .35Wheeler, Cass . . . . . . . . . . . . . .29Whiteman, Lily Madeleine . . . . .20Whitmire, Richard . . . . . . . . . . .23Wilkinson, Michael . . . . . . . . . .34Williams, Richard L. . . . . . . . . .21Williams, Todd C. . . . . . . . . . . .32Williamson, Cory . . . . . . . . . . . .20Wilmshurst, Linda . . . . . . . . . . .23Wilson, Jerry S. . . . . . . . . . . . . .19Wilson, Joni . . . . . . . . . . . . . . .21Wilson, Kevin . . . . . . . . . . .20, 21Wilson, Susan B. . . . . . . . . . . . .19Wilson Solovic, Susan . . . . . . . .20Winfeld, Liz . . . . . . . . . . . . . . .26Winter, Ruth . . . . . . . . . . . . . . .24Wirtenberg, Jeana . . . . . . . . . . .23Wisinski, Jerry . . . . . . . . . . .20, 29Wiskup, Mark . . . . . . . . . . . . . .19Withers, Bill . . . . . . . . . . . .29, 36Witty, Elaine . . . . . . . . . . . . . . .23Wolk, Claudine . . . . . . . . . . . . .31Woodruff, Marjorie I. . . . . . . . . .27Woolfe, Lorin . . . . . . . . . . . . . . .26Wright, Vonda . . . . . . . . . . . . . .24Wynia, Matthew K. . . . . . . . . . .25Zelicoff, Alan . . . . . . . . . . . . . .35Zemke, Ron . . . . . .14, 22, 28, 34Zichy, Shoya . . . . . . . . . . . . .2, 20Zilliox, Danielle . . . . . . . . . . . . .22Zofi, Yael . . . . . . . . . . . . . . . . .28Zoltners, Andris A. . . . . . . . . . . .34Zoltners, Greggor A. . . . . . . . . . .34

SALES REPRESENTATIVES

43

UNITED STATES

MIDWESTWybel Marketing Group213 West Main StreetBarrington, IL 60010Phone: 800-323-5297 or

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847-382-0385e-mail: bookreps@wybel.comRepresenting the Midwest:Terry Wybel, ext. 19e-mail: wybelt@wybel.com

Ron Prazuch, ext. 15e-mail: prazur@wybel.com

Bill McGarr5692 Heathwood CtTaylor Mill, KY 41015859-356-7804e-mail: wdmcgarr@aol.com

In-House Sales Coordinators:Sheri Wybel, ext. 10e-mail: wybels@wybel.com

Laurie Kendziora, ext. 17e-mail: lauriek@wybel.com

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Packages via Fed Ex, UPS, etc:15515 Kruhm RoadBurtonsville, MD 20866

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NEW ENGLANDNew England Book Sales CompanyDouglas Cochrane22 Cavender RoadHancock, NH 03449Phone: 603-525-4378Fax: 603-525-3046e-mail:doug@newenglandbooksales.comAnthony Giordano26 Donovan Farm WayNorwell, MA 02061Phone: 781-659-2269Fax: 781-659-9441email: tony_nebs@yahoo.com

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PMB #60720475 Hwy 46W, Suite 180Spring Branch, TX 78070

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Phone: 830-438-8482Fax: 830-438-8483e-mail: bmcclung@ix.netcom.com

WESTFaherty & Associates, Inc.6665 S.W. Hampton St., #100Portland, OR 97223Phone: 503-639-3113 or

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3211-2 What Keeps Leaders Up at Night $21.95

2123-9 Personality Power $16.95

3253-2 Stiletto Network $22.95

3245-7 Get Clients Now! $19.95

3180-1 Conversations That Sell $17.95

3221-1 This Is How To Get Your Next Job $16.00

3311-9 Motivation (The Brian Tracy Success Library) $9.95

3314-0 Delegation & Supervision(The Brian Tracy Success Library) $9.95

3318-8 Negotiation(The Brian Tracy Success Library) $9.95

3219-8 I Hear You $24.95

3289-1 Manager 3.0 $17.95

3237-2 Leadership Intelligence $27.95

3322-5 Marketing to Millennials $24.95

3280-8 Delight Your Customers $17.95

3286-0 Do It! Marketing $19.95

3261-7 The New Rules of Lead Generation $24.95

3207-5 Be a Direct Selling Superstar $16.00

3209-9 Maximum Influence $17.95

3183-2 The Customer Service Survival Kit $17.95

3283-9 Smart Sales Manager $24.95

3204-4 Managing Knock Your Socks Off Service $18.95

3277-8 Emotional Intelligence for Project Managers $19.95

3279-2 Engaging Government Employees $24.95

3263-1 The Performance Appraisal Tool Kit $21.95

3302-7 The Manager’s Guide to HR $24.95

3265-5 Successful Acquisitions $29.95

3166-5 The Board of Directors and Audit CommitteeGuide to Fiduciary Responsibilities $34.95

2028-7 The AMA Dictionary of Business and Management $24.95

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