A boutique real estate firm, we partner

with hotel and resort developers to

deliver alternative real estate products.

Villa management

July 2013

July 2013

The Alternaty Villa Management Process Our Scope of Work: Villa Management

• An efficient management system will result in decreased operating

costs while at the same time the guest experience will be enhanced by

making use of fully trained staff and standardised procedures.

Alternaty’s villa management implementation process is typically

divided into 3 stages as follows:

a) Beginning with the standardised Alternaty Villa Operations

Manual, the SOPs will be tailored to meet the needs, expectations,

revenue and service goals of the Client. This process takes

approximately 4 to 6 weeks.

b) The HR process begins with presenting to the Client the

recommended Organisation Chart, hiring process and proposed

training (pre-opening stage). This process takes approximately 6

to 12 weeks depending on the number of villas to be managed.

c) Monitoring and control over the soft opening phase is essential

for the quality control of the services and for the preparation of

the official opening. This process take approximately 8 to 12

weeks depending on the number of villas to be managed.

The Alternaty Villa Standards Manual

including Brand Standards and detailed

SOP’s for each department will be

customised specifically for the property.

July 2013

Villa Management Conceptual Framework

Our Scope of Work: Villa Management

STANDARD OPERATING

PROCEDURES (SOP)

BRAND STANDARD

MANUAL (BSM)

HUMAN RESOURCES

(HR)

HOTEL SOFTWARE

SYSTEM (HSS)

Services & Product

Standards

Brand Standards

Unique Selling Points

(USPs)

Back of House

(BOH)

Front of House

(FOH)

Recruitment

Training

Proposal/Suggestion

- Front Office

- Housekeeping

- Food & Beverage

- Security

- Sales & Marketing

- Spa

- Engineering

- Finance & Accounting

- Purchasing

- Human Resources

- Brand Standard Manual

- Villa Directory

- Printed Branding Material List

- Standard Villa Inventory Set up

- Standard Amenities Set up

- Department SOP Manual

+ Mission

+ Job Description

+ SOP for Scope of Works (SOW)

- Department Forms & Checklist

- Recruitment/Management

- Training Plan

- Training Materials

- Monthly & Yearly Audit

Operation Materials Villa Operations Scope of Work

Why we are different?

Our Scope of Work: Villa Management

Whether operating under challenging market conditions

or in a developing economy, the key for a business to

survive is flexibility and the key for the business to

prosper is adaptability.

There are 100’s of brands, consultants and operators that

come with the same “standard” rigid formulas for

management, standardized room design and expensive

but unnecessary organizational structures.

How we are different? At Alternaty, our Hotel Pre-opening and Operational Review services are

specifically tailored to the needs of the Hotel Owner, where our goals are

exactly aligned with the Owner. This means we have a common target in

terms of standards, revenue, and most importantly, in terms of costs.

We do not impose any fixed cage, inflexible brand standards, inappropriate

operation procedures nor costly investment requirements.

We work shoulder to shoulder with the Owner to maximize the value of the

investment or asset by applying, flexible tailored services, flexible

remuneration structures, adaptable working approaches and adaptable

operation standards. July 2013

Standard Operating Procedures (SOP’s) Our Scope of Work: Villa Management

July 2013

Training Materials Our Scope of Work: Villa Management

July 2013

Alternaty Villas – Online Direct Booking Website Our Scope of Work: Villa Management

July 2013

July 2013

Alternaty is a boutique real estate firm providing

a suite of consulting services throughout the

development lifecycle. Headquarter in HCMC

Vietnam, with associates in Thailand, Myanmar

Indonesia and the Maldives.

Our team has 17 years of combined experience in

the real estate industry with an extensive track

record in hotel and resort advisory in Indochina

Region

More than 40 hotel and resort valuations in

Vietnam, Lao and Cambodia.

More than 35 feasibility and market studies.

12 Operator selection advisory assignments.

Vast experience in mixed used residential

resorts, rental pool structure and fractional

ownership.

Alternaty Alternative Real Estate

Connect with Us! Alternaty Social Media Channels

Annex

Twitter Facebook LinkedIn

og

Blog SlideShare YouTube

9

Thank You

Disclaimer: This document has been prepared in good faith and for general informational purposes only. Nothing herein contains investment, legal,

tax and/or other advice and investors should seek independent professional advice before making any investment decision. While reasonable care

has been taken to ensure that the sources of information herein are reliable, no guarantee is provided to the accuracy or completeness of such

information (and the same may not be independently verified or audited) and no liability is accepted for any inaccuracy or omission.