Altai Certification Training Operation & Maintenance

Altai Super WiFi

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Not for Distribution – Altai ConfidentialNot for Distribution – Altai Confidential

Altai Super WiFi

Altai Certification Training

Operation & Maintenance

Professional ServicesAltai Technologies Limited

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Altai Super WiFi

Module Outline

• AP Monitoring • Firmware upgrade and factory default• Issue checking • Information collection for trouble

shooting• RMA

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Altai Super WiFi

AP Monitoring

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Altai Super WiFi

Wireless Performance Assessment

• Assessable Parameters• UP Time• RSSI• SNR• Link Throughput• Channel usage• Channel noise floor

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Altai Super WiFi

System Status (A8n)Status>System

Uptime shows total time since last reboot

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Altai Super WiFi

Radio Information (A8n)Status>Interface>Radio0>Status

Radio Info includes- Wireless Mode- Frequency- Tx Power (2.4GHz)- Mac Address

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Sector Information (A8n)Status>Interface>Radio0>Channel Usage

Noise Floor

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Altai Super WiFi

Network Statistics (A8n)Status>Interface>ethernet>Statistic

Traffic info• Packet no.• Throughput (Kbps)

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Altai Super WiFi

Association Statistics (A8n)Status>Interface>Radio0>Association List

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Altai Super WiFi

Channel Information (A8n)Status>Interface>Radio0>Channel Usage

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Altai Super WiFiLink Throughput (A8n)

You can enable the Iperf server in the “Tools” of A8n for link throughput test.When you enable the Iperf, A8n can work as Iperf server, then you can use a laptop with Iperf client to test the throughput.

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Altai Super WiFi

AP Information (A8n)About

Version Info• Firmware version & built-time• MIB version• FPGA version (A8n)• Hardware version (A8n)

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Altai Super WiFi

AP Alarm Information (A8n)

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Channel Scan (A8n)Tools>Channel Scan

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Altai Super WiFi

Up Time & Radio Info (A2)Status>System

Radio Info includes- Wireless Mode- Noise- Frequency- Tx Power (2.4Ghz &

5GHz)- Mac Address


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Altai Super WiFi

Client Statistics (A2)

The clients’ association statistics can be monitored by selecting Clients Statistics under the field of Status in the menu bar

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Altai Super WiFi

Aassociation -AP Mode (A2)

The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

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Altai Super WiFi

Aassociation -Bridge Mode (A2)

The bridge radio association can be monitored by selecting 5G radio Association Bridge under the field of Status in the menu bar

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Altai Super WiFi

AP Information (A2)Administration>About

Version Info• Firmware version & built-time• MIB version

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Altai Super WiFi

Rogue AP Detection

Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

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Altai Super WiFi

Channel Information (A2)Status>Rogue AP Detection

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Altai Super WiFi

Up Time & Radio Info (C1n)Status>System

Radio Info includes- Wireless Mode- Noise- Frequency- Tx Power (2.4Ghz &

5GHz)- Mac Address


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Altai Super WiFi

Rogue AP Detection (C1n)

Rogue AP Detection can help to detect Rogue AP under the 2.4GHz radio Channel Scan by selecting under the field of Status in the menu bar. It allows the administrator to check important radio parameters in the environment nearby. APs or ad hoc mode clients from different vendors can be scanned using this function. Click the Start Scan button to initialize the Channel Scan.

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Altai Super WiFi

Aassociation -AP Mode (C1n)

The each radio association statistics can be monitored by selecting Radio Association under the field of Status in the menu bar.

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Aassociation -Station Mode

The Stationassociation can be monitored by selecting 2.4G radio Association AP under the field of Status in the menu bar

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Altai Super WiFi

AP Information (C1n)Administration>About

Version Info• Firmware version & built-time• MIB version

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Altai Super WiFi

Firmware Upgrade and Factory Default

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Altai Super WiFi

Firmware Upgrade (A8n)

Go to Administration -> Firmware Update to update the firmware

Browser

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Altai Super WiFi

Software Upgrade (A2)

The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

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Altai Super WiFi

Software Upgrade (C1n)

The firmware can be upgraded by selecting Firmware Update under the field of Administrations in the menu bar respectively

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Altai Super WiFi

AP Software Reset (A8n)Administration>Factory Default

Following configurations will not be reset• IP Address• Subnet Mask• Gateway• DNS• 5GHz Bridge all configurations

Reset to factory default configuration file

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Altai Super WiFi

AP Software Reset (A2)Administration>Factory Default



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Altai Super WiFi

AP Software Reset (C1n)Administration>Factory Default



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Altai Super WiFi

Hardware Reset

• Hardware Reset• Reset to factory

default without retaining IP address

• Push and hold the reset button until the Power LED is off Hardware

Reset Button

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Issue checking

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Altai Super WiFi

Collecting Debugging Information

Check the power LED on the unit and make sure there is no power failure issue. Check the Ethernet LED on the unit for any networking issue. Connect to console and check if it is still working. A working console implies the

system is still running. Or it is busy on something and giving slow responses to the commands

Check the network connection status with “ping” tool. Try to ping the network gateway,

ping devices inside the network and ping the internet with an IP address or with a host

name. Check if the radio is still working by scanning the wireless beacons.

When you find the Altai AP work abnormally, you can follow below items to make a first check if AP have a issue, then can report to us.

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Altai Super WiFi

Information Collection for Trouble shooting

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Altai Super WiFi

Collecting Debugging Information (A8n)

Download Configuration Files

Download the configuration file then send back to Altai.

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Altai Super WiFi

Collecting Debugging Information (A8n)

Download Logs

Download all log files then send back to Altai

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Altai Super WiFi

Collecting Debugging Information (A2)

Capture all configurations of A2 on the web page then send back to Altai.Like network configuration, VLAN setting, Wireless configuration…..

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Collecting Debugging Information (A2)

Copy the syslog information and phase to a TXT then send back to Altai

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Altai Super WiFi

You can upload or download the profile file from web page.

Collecting Debugging Information (C1n)

Download the configuration file then send back to Altai.

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Altai Super WiFi

You can check the system log by adding a system log server or on the web page directly.

Collecting Debugging Information (C1n)

Copy the syslog information and phase to a TXT then send back to Altai

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Altai Super WiFi

RMA

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Altai Super WiFi

Hardware Warranty

Hardware Warranty (“HW”)

1st Year Free

2nd Year Onwards Extended Warranty

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Altai Super WiFiHW T&C

• Apply to A8, A8-Ei, A8-i, A8n, A8-Ein, A2, A0, C1, B5 and Service Controller

• Standard Extended HW period is 12 months• Starting date for Extended HW will be the date following the expiry of

Free HW or previous Extended HW• 1 week to inspect/reject product upon receipt, if defective• Introduction of the term “Defect Verification” to replace

“Troubleshooting” – we have no need to identify the cause of problem but only to find if hardware is defective. Defect Verification does not apply to C1

• Report a defective product by submitting Customer Trouble Ticket Form “TT”; for C1, customers will have to conduct troubleshooting by themselves following troubleshooting guide

• A TT no. will be provided to customer for reference

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Altai Super WiFi

Customer issues Trouble Ticket (TT) with appropriate log file attached

Altai will return a TT number to customer

for later reference Altai verifies if the Product is under

Warranty

Altai verifies if defect is found on the Product. Altai may give instructions to the Customer and the Customer shall follow and assist Altai in identifying the defect

At the end of Defect Verification, Altai will

find out if Product is defective Altai determines if Product return is

necessary If Product return is not needed, Altai shall

provide solution to the Customer to follow If Product return is necessary, Altai shall

confirm to the Customer by email

Product Defective?

No

Yes

Defect Verifying

Open

Return a TT No.

Warranty Verifying

Confirm Return

Closed

Solution

Return for Repair?

No

Yes

TT Handling Procedures*

* Not applicable to C1

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Customer TT Form

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Altai Super WiFiRMA (Except for C1n)

• Customer can request for RMA when PS confirmed hardware return is required (different procedures for C1)

• An RMA no. will be provided to customer for reference• For out of warranty RMA, following terms need to be agreed

by customer before sending back:• Cost of repair will be borne by customer• Exact cost of repair will be provided to customer in the form of

quotation after pre-checking• A US$100 pre-checking fee and return freight charge will have to be

paid by customer if no defect is found• Ship back within 5 days; pre-check result within 5 days or

quotation within 15 days; repair/replace within 45 days• Warranty period remains unchanged or for 3 months,

whichever is longer

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Altai Super WiFiRMA For C1n

• The Customer shall request for RMA only when • there are collectively ten (10) or more failure units; or • the failure units can be returned with other Altai Product(s); or • the Customer agrees to pay for the return freight of fewer than ten (10)

repaired/replaced units• Customer needs to complete TT form with self

troubleshooting results completed in section E• Customer needs to wait for RMA number before shipping

back to us

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Altai Super WiFiRMA Handling Procedures

Customer requests Altai for a RMA no. by quoting previous TT no. and confirmation email from Altai on hardware return. In case of C1, by completing TT form and troubleshooting results for a minimum of 10 units

If Product is out of warranty, Altai will quote

terms & conditions to customer and wait for customer’s confirmation

Altai shall return a RMA no. to customer Customer shall ship the defect Product to

Altai within 5 working days Altai shall pre-check the returned Product for

defect and shall send pre-check result to customer

If Product is out of warranty, Altai shall send

quotation for repair/ replacement to customer within 15 working days and wait for sign back

Repair/ replacement within 45 days from

receipt of Product or sign back of quotation

Within Warranty?

No

Yes

Open

Return a RMA no.

Repair/ Replacement

Closed

Confirm T&C

Within Warranty?

No

Yes

Return Shipment

Pre-checking

Quotation

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Critical

Definition The equipment is out of order and cannot provide service to the customer.

Altai Action We will reply to you within 2 hours.

Availability of Workaround Solution

Within 2 working days

High

Definition The equipment is rebooted with intermittent service impact (e.g. reboot daily); OR, the performance of equipment is significantly degraded (e.g. throughput is reduced by half).

Altai Action We will reply to you within 24 hours.


Within 5 working days.

Low

Definition The performance of equipment is somewhat degraded but it can still provide service to the customer.

Altai Action We will reply to you within 2 working days.


Non applicable.

TSS – TT Response Time

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Altai Super WiFi

Thank You

Altai Certification Training Operation & Maintenance

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