Allegis Wealth Advisors 800-418-1787 | 10235 South Jordan Gateway, Ste 104, South Jordan, UT 84095 | Internal Use OnlyAWA-150828-Client and Prospect Review Process-v1.08

The Review Process

RANDOMNESS

Loss of Confidence

Loss of Control

Loss of Time

Loss of the Ability to Self-Correct

Loss of Money

Loss of Enthusiasm

Loss of Energy

Advisors without a Client & Prospect Review Process have created “Practice Randomness”. Its effects include:

Internal Use Only

The Review Process

Compensation of Hybrid Advisors

Internal Use Only

Advisor & Team Marketing for NEW IDEAL Clients via:• Professional Alliances

• COI

• Social Media

• Seminars

• Connections

• Associations

The Review Process

Internal Use Only

Annual “Red Carpet” TreatmentCreates: “Raving Fans”, Referability,

Emotional Bank Account, Compliance Savvy, Next Levels Planning, AUM, Life or Annuity

Relationships for Life, Golden Goose

90 Day Product implementation

“Red Carpet” Treatment

Introduction ofTeam Member

IGO and SmoothCommunication & Confirmation Q&A

Courtesy call And Q&A onStatement

Initial Prospect Engagement & Annual Client Review

eNews LetterQrtly. Market Letter

eNews Letter

eNew Letter

eNews LetterQrtly. Market Letter

eNews LetterLunch & 5 Questions forFavorable Introductions

eNews Letter

eNews LetterQrtly. Market Letter

eNews LetterClient Appreciation Event

eNews LetterBirthday Letter

eNews Letter,Quarterly Market Letter

eNews Letter

eNews LetterThanksgiving LetterChristmas Card/Gift

Segment your clientsSegment your clients to A,B & C. Place your TOP 75 (A clients) throughout the year on the calendar. (Remember, it’s your assistant –ideally, not you- that will “OWN and have incentives” as this KEY Marketing TOOL is implement for success.) Remember: you are out bringing in the NEXT NEW CLIENTS with various marketing to close and after implementation, put them into this Annual Review Process to maintain, grow and capture new opportunities while creating client loyalty and longevity.

The Review Process

Internal Use Only

THE IMPORTANCE OF REVIEWS: Activity, Production, Cash Flow, Confidence, Savvy Marketing & Predictability

WHY IT WORKS: Proven

WHO IT’S DESIGNED FOR: All Professionals who want to break through the practice “Ceiling of Complexity”.

HOW IT’S IMPLEMENTED: See Allegis Wealth Advisors Client and Prospect Reviews Presentation.

MARKETS & MARKETING TO CURRENT CLIENTS & PROSPECTS

Top 50, 75, or 100 Revenue Opportunities

Results: 50 Annual Review Clients or Prospects

@ $3,000 = 150,000, @ $5,000 = 250,000@ $10,000 = 500,000

Tools & SolutionsPolicy Audits – Allegis Team

Portfolio Diagnostics – Allegis TeamBucket Bliss Income Modeling Tool – Advisor Driven

AAMP – Advisor DrivenRiskalyze – Allegis Driven

Planner Portal – Advisor DrivenPlus other approved tools

• Referrals• Connections• Friends & Family

• Prof. Alliances• C.O.I.• Seminars

The Review Process

Internal Use Only

Annual Review Letter (sent in January)

The January Review Letter is an opportunity to touch base with the client, welcome them to the new year, remind them of the year’s upcoming review meeting, as well as the contents of that meeting.

January 1st 2015

Dear Friends, It’s a new year and I have appreciated your continued friendship, trust and confidence especially during my office relocation this past summer. However what did not change was my “Best in Class” team, tools, strategies, products and excellence in serving you our #1 priority.

I look forward our annual review which is scheduled to be in the month of, ______________ and next levels partnering in what I call “The Big 5”

1. Making smart decision

2. Protecting you wealth

3. Keeping more of what you make

4. Taking care of heirs

5. Making a difference

Included in this, is the underlining universal innate desire to have clarity, simplify control and a confident future. Over my 23 years in practice, I have observed the media will cotinine to do what it does, grab our attention, cause angst and we find at times involved in unpleasant and costly tangents. In avoiding tangents and more importantly next levels of what’s important to you and the BIG 5, our annual review will be covering:

• What’s important to you?

• Your accounts, opportunities to capture and areas to avoid.

• Allegis Asset Management Tool (AAMP)

• “The Big 5” next levels.

Look for a call from my assistant Melina Vargas, Elite Client Service Manager who will reach out to you as we get closer to meeting with you and any needed items in preparation for our meeting. Call me on any questions @ 801-826-3938.

SteVan H. Gates, CRPC

Private Wealth Advisor

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The Review Process

Internal Use Only

Annual Review Letter (month prior to mtg)

This letter is intended to follow up with the client and let them know you’ll be reaching out to them to setup a annual review. It’s a good opportunity to set expectations for the meeting.

August 1st, 2015

Dear Client,

As we have discussed I would be sending out a letter for your annual review. My assistant Melina Vargas, Elite Client Service Manager will be calling to arrange the specific date for us to meet to go over you accounts. I look forward to meeting with you!

3 Key Things:

1. When we meet for this review either face to face at my new office, at your place, or for some an online web conferencing “Go-To-Meeting” technology. In our review, we will:

• Review you investments, asset allocation, risk tolerance and goals and objectives.

• Review and update your planning model.

• Review risks to be avoided and opportunities to capture.

• Review “The Big 5.” (Stay Tuned)

• Review observations and recommendations.

2. I’m excited to continue our valued relationship, growing and protecting your wealth, serving you and sharing in any new ideas, tools and strategies. As I have said many times, I will continue to create greater financial clarity, simplicity, and control for you using “Best in Class” products, tools and strategies for confident financial future.

3. Your Consolidated Accounts tool Allegis Asset Management Tool (AAMP)

If you have any timely questions call my direct line at 801-826-3938 or my cell at 801-635-5082 anytime. I look forward to our annual review. Thank you for you continued friendship, trust and confidence in me and my team.

With Great Respect,

SteVan Gates, CRPC

Private Wealth Advisor

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The Review Process

Internal Use Only

SteVan H. Gates, CRPC®Private Wealth Advisor Allegis Wealth Advisors

10235 South Jordan Gateway, Suite 104 South Jordan, UT 84095

stevan.gates@allegis.com www.alegiswa.com

SteVan H. Gates, CRPC Private Wealth Advisor with Allegis Advisor Group. A former member of the Elite Sagemark Consulting Private Wealth Services Group affiliated with Lincoln Financial Advisors for 17 years. He provides comprehensive full-service, fee-based wealth management & wealth protection and is dedicated to serving his clients as they make wise decisions regarding their wealth. SteVan and his team of specialists help their clients in investment management, financial independence, retirement transitions, business succession, tax reduction strategies, risk management, estate planning, financial and emotional issues involved in families wealth transition to heirs. We provide clarity, simplicity, and control with “Best in Class” tools and strategies for a confident future.

SteVan’s Team Chris Hedquist, CFP, CFA Derick Harris, MBA, ChFC, CRPC Peter Klaass, ChFC Dereck Bohne, CLU, ChFC CPA & Attorney Partners Alliances Loren Hollingsworth, Case Design

Honors, Education and Experience• CRPC - Chartered Retirement Planning Councilor from the College for Financial Planning.• Selected to the Elite Lincoln Financial Advisors/Sagemark Consulting Private Wealth Service Group (SPWS), an

“Advanced Planner Group.”• A “Top 50 Financial Planner Nationally” 2007, 2008, 2009, 2010 & 2013.• Over 23 years of experience in the financial services and wealth planning disciplines.• Nationally Recognized Speaker for Retirement Income & Wealth Protection and Management Strategies.• Director of Professional Development 1997 - 2001 Lincoln Financial Advisors, Salt Lake City, Utah.• “Manager of the Year in 2000” Lincoln Financial Advisors, Regional Planning Office Salt Lake City, Utah.• Member of the Financial Planning Association (FPA) 2000 – 2014. • Alumnus of Communications & Economics, University of Utah & Weber State University.

Services Provided

Licenses and Certifications• Securities Registrations: FINRA Series 7, 6, 63, 65.• Insurance Licenses: Life, Health & Disability & Annuity• Other Registrations: FINRA 66 (Licensed to serve as an Investment Advisor Representative in various states)

FamilySteVan and his wife Jolene of 29 years living in Bountiful, Utah. They have four children. SteVan’s hobbies include spending time with his children, reading, running, charitable interests, golfing, skiing, and travel.

SteVan Gates is a Registered Representative with Allegis Investment Services, member FINRA/SIPC and a Investment Advisor Representative with Allegis Investment Advisors, an SEC Registered Investment Advisor.

• Identifying your mission, vision, values, and goals• Investment Management• Retirement Transition & Income Strategies• Estate Planning & Asset Protection

• Wealth Transition Designs• Tax Reduction Strategies• Business Owner & Business Succession• Risk Management & Financial Planning

Advisor BioThe Advisor Bio is an

excellent tool help clients learn more about you.

It’s helpful to include a head shot, along with contact details, information about your background, team, honors/education/experience, specialized services, licenses & certifications, family, and anything else that you think would be helpful.

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The Review Process

Internal Use Only

Wealth Management Planning Survey

• Learn more about your clients

• Educates clients on other products and services you provide

• Gives them an opportunity to understand areas they want to know more about

• Give you an opportunity for timely response and opportunities to capture

• Shows professionalism, scope, specializations and breadth.

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The Review Process

Wealth Management Survey

SteVan H. Gates, C.R.P.C. – Private Wealth Advisor 10235 South Jordan Gateway, Ste. 104, South Jordan, UT 84095 | Cell – 801-635-5082 | SteVan.Gates@allegiswa.com

Creating Clarity, Simplicity, Control & Confident Futures

Please indicate which wealth acceleration or wealth protection strategies you would be interested in learning more about.

Investment Management & Retirement Transition Income Planning:

☐ Creating Clarity, Simplicity, Control & Confident Future

☐ 10 Biggest Mistakes with IRA’s-401K Plans

☐ 5 Risks to your Nest Eggs

☐ Social Security Maximization

☐ Medicare Maze Simplification

☐ IRA to Roth IRA Conversion

☐ Retirement Transition

☐ Retirement Income Strategies

☐ Investment Management

☐ Investment Strategies for All Markets

☐ Account Aggregation Reporting – eWealth Management

☐ Investments “Non Correlated” to Stock Market

☐ Guarantees & “Safety Nets” with Upside

☐ 401(K) from previous employment not being managed

☐ IRA’s Consolidation & Simplification

☐ Mortgage Rate %____ Term ____ (15 or 30 Year)

Tax Strategies

☐ Avoiding gains on Real Estate Sale

☐ Tax Efficient Investments

☐ Business Owners Tax Strategies

☐ Roth IRA’s

☐ Roth Alternative

Risk Management / Life Insurance

☐ Life Insurance Audit

☐ Long Term Care Protection

☐ Disability Income Protection

Cyber Security

☐ Identity Theft Protection

☐ Beneficiary Audits

Estate Planning

☐ Wills & Trusts

☐ Estate Tax Planning

☐ Ethical Will

☐ Family Legacy / Bank / Simplified

☐ Family Foundation

Estate Organization

☐ Estate Maximization

☐ Special Needs Trust & Planning

☐ Asset Protection Planning

Business Owners Planning

☐ Structure & Proper Entity

☐ Succession & Continuation

☐ Employer Benefits

☐ Best Practice for Problem Solving

☐ Selling Your Business

☐ 401(K), Simple or SEP Plans

☐ Other

__________________________

__________________________

__________________________

__________________________

__________________________

Allegis and it’s affiliated companies, and their representatives and employees do not give legal or tax advice. SteVan Gates is a Registered Representative with Allegis Investment Services LLC, A member FINRA and an Investment Advisor Representative with Allegis Investment Advisors LLC, a SEC Registered Investment Advisor. 2410 E 25th Circle, Idaho Falls ID 83404.

Contact Name Phone Email

Internal Use Only

Client Communication Calendar

Q1 JANUARY FEBRUARY MARCHA & Specific B clients AAMP or eMoney

Consolidate report Hard Copy or EmailedMarket LetterAnnual Review Month Notification LetterMonth Prior Annual Review Letter (February)CRM CallsStatements

Month Prior Annual Review Letter (March)

Month Prior Annual Review Letter (April)

A,B, C, inherited clients, and prospects

Broadridge eNews Letter Broadridge eNews Letter Broadridge eNews Letter

Q2 APRIL MAY JUNEA & Specific B clients AAMP or eMoney

Consolidate report Hard Copy or EmailedMarket LetterMonth Prior Annual Review Letter (February)CRM CallsStatements

Month Prior Annual Review Letter (March)

Month Prior Annual Review Letter (April)

A,B, C, inherited clients, and prospects

Broadridge eNews Letter Broadridge eNews Letter Broadridge eNews Letter

Q3 JULY AUGUST SEPTEMBERA & Specific B clients AAMP or eMoney

Consolidate report Hard Copy or EmailedMarket LetterAnnual Review Month Notification LetterCRM CallsStatements

Month Prior Annual Review Letter (March)

Month Prior Annual Review Letter (April)

A,B, C, inherited clients, and prospects

Broadridge eNews Letter Broadridge eNews Letter Broadridge eNews Letter

Q4 OCTOBER NOVEMBER DECEMBERA & Specific B clients AAMP or eMoney

Consolidate report Hard Copy or EmailedMarket LetterAnnual Review Month Notification LetterCRM CallsStatements

Month Prior Annual Review Letter (March)

Month Prior Annual Review Letter (April)

A,B, C, inherited clients, and prospects

Broadridge eNews Letter Broadridge eNews Letter Broadridge eNews Letter

Client Communication & Marketing Calendar

Use a calendar to organize your meetings with clients. A well-maintained calendar will keep track of when to meet clients and what subjects should be covered.

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The Review Process

Internal Use Only

Menu DeliverablesMenu of products,

analysis, paperwork, services or update for you or your assistant to assist in meeting preparation.

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The Review Process

Internal Use Only

Meeting NotesThe Meeting Notes sheet is

a written meeting summary which can be done via voice dictation technology, voice text message, phone message and to use for advisor and assistant Next Steps. It’s also a great document to have in follow up meetings, client history and any potential client disputes. Use “Items Discussed” as a prompt for your reference in any dictation.

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The Review Process

Meeting Notes Client:

Date: Location:

Attendees: SteVan Items Discussed

1) Purpose 2 Issues Discussed 3) Immediate actions Required 4) Purpose of Next Meeting 5. Future Actions Required Next Meeting: Whom Action Required Date

Completed

NOTES:  ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________  cc: SteVan Gates

Internal Use Only

Client Touches8

The Review Process

Client Profile

Plan Review Fee RenewalInvestment

ReviewInsurance

ReviewAccount

AggregationDocument Vaulting

A X X X X X X

B X X X X X X

C X X

Centers of Influence

X X X X X

Client Profile

Monthly Newsletter

Anniversary Birthday Cards

Birthday Call

Thanksgiving Letter

Quarterly CRM Call

Holiday GiftClient

Appreciation Event

A X X X X X X X

B X X X X

C X

Centers of Influence

X X X X X

Internal Use Only

2015 Annual Review (AR) ProcessProcess and Templates:

1. Calendaring client’s annual reviews (in office, their bus. or Go-To-Meeting)

2. Client Communications Calendar

3. January Letter “Annual Review Month Notification”

4. Month prior Annual Review letter

5. Assistant to call and schedule Annual Review

• Book conference room

• Send AR confirmation email or letter.

6. Case Prep calendared week prior “Menu” (Implementation options)

7. Day prior courtesy confirmation reminder call

8. Wealth Management Planning Survey & Risk Tolerance Questionnaire (if not emailed or send back. Have client both filled on the spot.)

9. Annual Review Format: (All items 3 hole punched for binder)

• AAMP (or eMoney) Portfolio Summary

• Platform Reports (Optional - TDA, Brinker, Assetmark, Curian, or VA.)

• JP Morgan Market Insights (5-10 relevant pieces)

- Various relevant “One Pagers”

• Bucket Bliss (Ret. Income) / Design IT (Estate Planning) - (If warranted)

• “The Difference” (Results quantified if possible)

• Concerns:

• Considerations:

• Actions plan:

10. Meeting Notes work sheet on the spot notations with client

11. Immediate implementation dictation and emailed to Assistant for next steps

The Review Process

Internal Use Only

2015 Annual Review (AR) ProcessBenefits:

1. A platform to deliver marketing, positioning and promises.

• A process that supports AUM loyalty, goodwill, fees and/or planning renewal Fee’s.

• Providing clarity, simplicity, control and anticipation for advisor, team and clients.

• Spreading out the work for the advisor and team over the year.

• Keeping promises & engendering loyalty from clients under management.

• Referability for “Preferred Introductions.”

• Setting the stage for next level planning, strategies and new GDC.

• “Consistence of Experience” for advisor, team and clients. – Amy Leavitt

• A base line in our ever evolving “A Game.”

• Compliance Savvy & Emotional Goodwill.

Calendar Codes

• AI - Approach Talk

• RA - Re-Approach

• D - Data

• Des.- Design

• PP/P - Pre Present

• Imp. - Implementation

• CRM - Client Retention Management

• RM - Referral Meeting

• AR - Annual Review

• COI - Center of Influence (Marketing)

• CA - Client Appreciation Event

SteVan Gates is a Registered Representative with Allegis Investment Services, member FINRA/SIPC and a Investment Advisor Representative with Allegis Investment Advisors, an SEC Registered Investment Advisor.

Internal Use Only

The Review Process