AIRS 2009. WIN 211 Circa 2006 The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE...
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Transcript of AIRS 2009. WIN 211 Circa 2006 The Traditional Contact Center REPORTING RECORDING E-MAIL/CHAT REMOTE...
AIRS 2009
WIN 211 Circa 2006
The Traditional Contact Center
‘70s
‘80s
‘90s
‘00s
The Traditional Contact Center
Multi-Site Challenges
Time of Day % Allocation
Bu
sy
No A
nsw
er
Hub & Spoke
Changing The “Traditional” Model
‘70s
‘80s
‘90s
‘00s
Changing the “Traditional” Model
SaaS
