![Letter for airport and airline security staff regarding ... · Letter for airport and airline security staff regarding the transport of medicine ... (somatropin [rDNA origin] injection).](https://static.fdocuments.net/doc/165x107/5b8977fc7f8b9abe1e8db09c/letter-for-airport-and-airline-security-staff-regarding-letter-for-airport.jpg)
Airline and Airport On-time Performance Report -...
42
!"#$% '()* !"#$%&'() + ,-./ 01&'()2)3)45 6789 Airline and Airport On-time Performance Report 2:;;3%$ "< =&%1&7> =%%&?314 37@ =&%#"%) A>#3%):%>4 <"% )(> #>%&"@ =#%&1 .5 ,-./ )(%":'( =#%&1 /-5 ,-./ B:C1&4(>@ D3$ E5 ,-./
Transcript of Airline and Airport On-time Performance Report -...
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Airline and Airport On-time Performance Report
2:;;3%$*"<*=&%1&7>*=%%&?314*37@*=&%#"%)*A>#3%):%>4*<"%*)(>*#>%&"@**=#%&1*.5*,-./*)(%":'(*=#%&1*/-5*,-./*
*
*
*
B:C1&4(>@*D3$*E5*,-./*
.*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789* ,*
=C4)%38)*F(&4*01&'()2)3)4*;"7)(1$*G7HI;>*B>%<"%;378>*J>#"%)*8";#3%>4*)(>*"7HI;>*#>%<"%;378>*"<*48(>@:1>@*#344>7'>%*K&'()4*"#>%3)>@*C$*)(>*)"#*3&%1&7>4*)(%":'(":)*?3%&":4*%>'&"74*'1"C311$*34*L>11*34*)"#*#>%<"%;&7'*3&%#"%)4*C34>@*"7*)(>&%*%>#"%)>@*@>#3%):%>*#>%<"%;378>9**F(>*%>#"%)*4:;;3%&M>4*)(>*@3)3*C$*83%%&>%*37@*&781:@>4*3*C%>3N@"L7*"<*"7HI;>5*13)>5*?>%$*13)>*37@*>O8>44&?>1$*13)>*3%%&?314*37@*@>#3%):%>49*=14"*&781:@>@*&4*)(>*3?>%3'>*@>13$*<"%*K&'()4*3%%&?&7'*;"%>*)(37*.P*;&7:)>4*13)>5*)(>*#>%8>7)3'>*"<*K&'()4*8378>11>@*37@*@&?>%)>@9*J><>%*)"*>38(*83)>'"%$*4>8I"7*<"%*)(>*K&'()*4)3):4*8"?>%3'>*"<*)(>*3&%1&7>4*48(>@:1>@*K&'()45*37@*)(>*3&%#"%)4*48(>@:1>@*@>#3%):%>49*
J><>%*)"*)(>*=##>7@&O*<"%*@>Q7&I"7*"<*@>13$*81344&Q83I"75*8378>113I"7*8318:13I"745*37@*)(>*3&%1&7>5*K&'()*37@*3&%#"%)*4>1>8I"7*8%&)>%&39**
R43'>*37@*=S%&C:I"7*T":*3%>*<%>>*)"*%>H#:C1&4(*)(>*&7<"%;3I"7*&7*)(&4*%>#"%)*"7*$":%*L>C4&)>5*C1"'5*"%*&7*#%&7)>@*;3)>%&31*34*1"7'*34*$":*#%"?&@>*3S%&C:I"7*)"*01&'()2)3)4*37@*3*1&7N*)"*LLL9K&'()4)3)498";9*
A&4813&;>%**!:4)";>%*38N7"L1>@'>4*)(3)*311*@3)3*#%"?&@>@*"%*3?3&13C1>*)(%":'(*01&'()2)3)4*&4*"L7>@*>&)(>%*C$*01&'()2)3)45*6789*"%*C$*)(&%@H#3%)$*@3)3*#%"?&@>%4*U)(>*VGL7>%4WX5*37@*)(3)*!:4)";>%*4(311*7")*38Y:&%>*37$*"L7>%4(&#*"%*&7)>%>4)*L(3)4">?>%*&7*4:8(*@3)39**01&'()2)3)4*@3)3*&4*4"1>1$*<"%*)(>*C>7>Q)*37@*#:%#"4>4*"<*!:4)";>%9**
F(>*&7<"%;3I"7*8"7)3&7>@*&7*01&'()2)3)4*%>#"%)4*(34*C>>7*8";#&1>@*<%";*?3%&":4*4":%8>45*37@*)(>*GL7>%4*@&4813&;*311*%>4#"74&C&1&)$*<"%*8(>8N&7'*37@*?>%&<$&7'*)(3)*)(>*:7@>%1$&7'*@3)3*&4*.--Z*388:%3)>9*!"74>Y:>7)1$5*)(>*@3)3*&4*#%"?&@>@*V34*&4W*37@*01&'()2)3)45*6789*#%"?&@>4*7"*L3%%37I>4*"<*37$*)$#>*)"*!:4)";>%9**01&'()2)3)45*6789*37@*&)4*@3)3*#%"?&@>%4*3%>*7")*1&3C1>*<"%*37$*8"74>Y:>7I31*@3;3'>4*"%*Q7378&31*1"44*83:4>@*C$*37$*#>%4"7[4*%>1&378>*"7*)(>*@3)39**
!";#37$*67<"%;3I"7**01&'()2)3)45*6789*P,,*2\*P)(*=?>*2:&)>*,--*B"%)137@5*G%>'"7*]^,-_**R2=**
F>19*`.*UP-/X*,^_H-]/a**03Ob*`.*UP-/X*,^_H-]/]**
A&%>8)*#%>44*&7Y:&%&>4*)"*23%>73*J>'3MM"7&*U4%>'3MM"7&cK&'()4)3)498";X*
d&4&)*)(>*01&'()2)3)4*L>C4&)>*3)*LLL9K&'()4)3)498";9*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Table of Contents
/*
.9! D3e"%*67)>%73I"731*=&%1&7>4*37@*=&%#"%)4 *_*
=&%1&7>*=%%&?31*B>%<"%;378>*37@*!378>113I"74 *P*
=&%#"%)*A>#3%):%>*B>%<"%;378>*37@*!378>113I"74 *]*
,9! f"%)(*=;>%&837*J>'&"7 *./*
=&%1&7>*=%%&?31*B>%<"%;378>*37@*!378>113I"74 *._*
=&%#"%)*A>#3%):%>*B>%<"%;378>*37@*!378>113I"74 *.a*
/9! g:%"#>37*J>'&"7 *,,*
=&%1&7>*=%%&?31*B>%<"%;378>*37@*!378>113I"74 *,/*
=&%#"%)*A>#3%):%>*B>%<"%;378>*37@*!378>113I"74 *,^*
_9! =4&37*J>'&"7 */.*
=&%1&7>*=%%&?31*B>%<"%;378>*37@*!378>113I"74 */,*
=&%#"%)*A>#3%):%>*B>%<"%;378>*37@*!378>113I"74 */E*
P9! F"#*.-*h&4)4*i*=&%1&7>4*37@*=&%#"%)4 *_-*
E9! =##>7@&O *_,*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Major International Airlines and Airports
2:;;3%$*"<*D"7)(1$*J>4:1)4**
D3e"%*67)>%73I"731*3&%1&7>4*"7*3?>%3'>*@>1&?>%>@*^a9E^Z*"<*)(>&%*K&'()4*)"*)(>*3%%&?31*'3)>*L&)(&7*.P*;&7:)>4*"<*48(>@:1>*&7*=#%&15*@"L7*41&'()1$*<%";*D3%8(j4*^a9^EZ*9*!378>113I"74*<"%*)(>*'%":#*L>%>*.9.,Z5*@"L7*<%";*.9/PZ*134)*;"7)(9**0":%*;3e"%*&7)>%73I"731*83%%&>%4b*U=TX*0&773&%5**UdGX*F$%"1>37*=&%L3$45*UR,X*>34$k>)5*37@*U2=X*2":)(*=<%&8375*@>1&?>%>@*"?>%*]-Z*"<*)(>&%*K&'()4*"7*I;>9*
UlfAX*F"N$"[4*l37>@3*N>#)*)(>*)"#*4#")*3;"7'*)(>*L"%1@j4*C:4&>4)*3&%#"%)4*L&)(*37*"7HI;>*#>%<"%;378>*"<*],9/_Z9**67*=#%&15*Q?>*f"%)(*=;>%&837*3&%#"%)45*)(%>>*g:%"#>37*3&%#"%)45*37@*)L"*=4&37*=&%#"%)4*L>%>*&7*)(>*)"#*)>79*F(>*3?>%3'>*"7HI;>*@>#3%):%>*#>%<"%;378>*3;"7'*)(>*)"#*/P*&7)>%73I"731*3&%#"%)4*L34*^_9,EZ*@"L7*41&'()1$*<%";*D3%8(j4*%3)>*"<*^_9P]Z*37@*8378>113I"74*<"%*)(>*'%":#*L>%>*.9^^Z*:#*<%";*D3%8(j4*%3)>*"<**.9/PZ9*
J>?&>L*&7H@>#)(*8(3%)4*"<*"7HI;>*#>%<"%;378>*L&)(&7*)(>*<"11"L&7'*4>8I"7*"%*4>>*F"#*.-*1&4)4*<"%*3)H3H'1378>*%37N9**
*
f")>b*F(>*K&'()*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*D3e"%*67)>%73I"731*=&%1&7>4*'%":#*L34*4>)*3)*a-Z9*0"%*)(>*D3e"%*67)>%73I"731*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*4>)*)"*^PZ*31)(":'(*&7*;"4)*834>4*&)*L34*L>11*3C"?>*]-Z9*
_*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Major International Airlines
P*
G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*=#%&1*,-./*
*Rank Airline
Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
9 (SU) Aeroflot 11,792 86.97% 6.93% 2.59% 3.51% 0.47% 0.00% 34 (AM) Aeromexico 5,335 76.92% 11.92% 5.57% 5.55% 0.66% 0.04% 5 (AB) Air Berlin 15,979 88.59% 7.28% 2.04% 2.09% 0.43% 0.01%
37 (AC) Air Canada 18,063 75.45% 12.62% 5.30% 6.48% 1.02% 0.15% 49 (CA) Air China 30,621 59.50% 13.99% 8.63% 17.72% 1.21% 0.16% 8 (UX) Air Europa 3,888 87.78% 6.28% 2.44% 3.50% 0.05% 0.00%
23 (AF) Air France 31,206 81.57% 11.17% 3.79% 3.46% 0.41% 0.01% 41 (AI) Air India 10,968 71.15% 13.32% 6.35% 9.18% 0.90% 0.00% 10 (NZ) Air New Zealand 4,850 86.70% 8.68% 2.41% 2.21% 0.04% 0.00% 28 (AZ) Alitalia 12,147 79.44% 11.26% 4.74% 4.55% 0.22% 0.00% 39 (AA) American 56,638 74.00% 9.13% 4.60% 12.27% 2.00% 0.00% 13 (NH) ANA 19,019 85.21% 9.49% 2.87% 2.43% 0.21% 0.00% 35 (OZ) Asiana 9,008 76.44% 14.08% 4.82% 4.65% 0.29% 0.00% 30 (AV) AVIANCA 13,213 77.83% 10.92% 4.94% 6.29% 2.10% 0.02% 36 (BA) British Airways 23,301 75.45% 13.07% 5.25% 6.22% 0.26% 0.00% 43 (CX) Cathay Pacific 8,193 67.17% 14.20% 7.93% 10.54% 0.67% 0.16% 48 (MU) China Eastern 45,325 59.58% 14.20% 8.36% 17.73% 4.14% 0.13% 14 (DL) Delta 73,572 85.16% 6.20% 2.86% 5.66% 0.27% 0.12% 3 (U2) EasyJet 22,158 91.00% 4.35% 1.81% 2.83% 0.20% 0.01%
26 (MS) Egyptair 6,615 80.18% 10.90% 4.03% 4.89% 1.98% 0.00% 47 (EK) Emirates 13,527 61.04% 18.27% 9.81% 10.89% 0.44% 0.00% 50 (EY) Etihad 1,178 56.67% 19.63% 12.49% 11.21% 0.08% 0.00% 42 (BR) EVA Airways 3,966 67.52% 16.70% 7.40% 8.39% 0.48% 0.00% 1 (AY) Finnair 3,795 91.14% 5.37% 1.82% 1.67% 0.37% 0.00% 7 (GF) Gulf Air 3,105 87.79% 7.01% 2.23% 2.97% 0.26% 0.00%
21 (IB) Iberia 6,176 83.05% 9.44% 4.01% 3.49% 0.39% 0.00% 16 (JL) Japan Airlines 10,368 84.19% 10.20% 2.82% 2.72% 0.68% 0.08% 15 (9W) Jet Airways 12,761 84.63% 8.01% 3.64% 3.72% 0.19% 0.00% 6 (KL) KLM 10,694 88.04% 7.01% 2.42% 2.54% 0.15% 0.00%
27 (KE) Korean Air Lines 13,259 80.07% 12.67% 4.16% 3.10% 0.26% 0.00% 12 (LH) Lufthansa 33,671 86.09% 9.28% 2.68% 1.95% 3.63% 0.00% 38 (MH) Malaysia Airlines 13,973 75.31% 12.16% 5.10% 7.43% 2.39% 0.00% 45 (PR) Philippine Airlines 3,804 63.28% 16.32% 9.36% 11.04% 0.26% 0.00% 19 (QF) Qantas 11,852 83.67% 9.88% 3.02% 3.40% 1.06% 0.03% 40 (QR) Qatar Airways 9,197 73.61% 13.53% 6.01% 6.85% 1.61% 0.00% 44 (RJ) Royal Jordanian 2,814 65.22% 15.44% 7.07% 12.27% 1.49% 0.00% 31 (SV) Saudi Arabian 13,645 77.75% 11.64% 4.02% 6.59% 0.06% 0.00% 17 (SK) SAS 21,681 84.08% 9.19% 3.32% 3.38% 1.92% 0.03% 20 (SQ) Singapore Airlines 7,195 83.19% 10.09% 3.59% 3.13% 0.96% 0.00% 4 (SA) South African 4,549 90.16% 5.09% 1.76% 3.00% 1.08% 0.00%
24 (LX) SWISS 11,132 81.55% 11.80% 3.50% 3.13% 0.74% 0.02% 11 (JJ) TAM 16,466 86.20% 7.85% 2.95% 3.00% 0.64% 0.01% 29 (TP) TAP - Air Portugal 5,170 78.18% 12.65% 4.74% 4.43% 0.44% 0.00% 25 (TG) Thai Airways 7,935 80.50% 11.84% 4.20% 3.46% 0.06% 0.00% 32 (UN) Transaero 3,676 77.51% 9.26% 5.78% 7.45% 0.68% 0.00% 18 (TK) Turkish Airlines 23,032 83.99% 10.66% 3.13% 2.22% 0.13% 0.00% 2 (VO) Tyrolean Airways 10,735 91.05% 5.85% 1.57% 1.53% 0.61% 0.00%
33 (UA) United 56,751 77.13% 8.21% 4.33% 10.06% 1.00% 0.27% 22 (US) US Airways 38,756 81.65% 8.64% 3.75% 5.94% 0.73% 0.03% 46 (UT) UTair Aviation 5,508 62.92% 14.96% 7.52% 14.60% 5.59% 0.00%
Aggregate 802,262 78.67% 10.07% 4.37% 6.83% 1.12% 0.05%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
E*
aE9]^Z*^E9],Z*
aa9P]Z*^P9_PZ*
P]9P-Z*a^9^aZ*
a.9P^Z*^.9.PZ*
aE9^-Z*^]9__Z*
^_9--Z*aP9,.Z*
^E9__Z*^^9a/Z*
^P9_PZ*E^9.^Z*
P]9PaZ*aP9.EZ*
].9--Z*a-9.aZ*
E.9-_Z*PE9E^Z*
E^9P,Z*].9._Z*
a^9^]Z*a/9-PZ*a_9.]Z*a_9E/Z*
aa9-_Z*a-9-^Z*
aE9-]Z*^P9/.Z*
E/9,aZ*a/9E^Z*
^/9E.Z*EP9,,Z*
^^9^PZ*a_9-aZ*a/9.]Z*
]-9.EZ*a.9PPZ*
aE9,-Z*^a9.aZ*
a-9P-Z*^^9P.Z*
a/9]]Z*].9-PZ*
^^9./Z*a.9EPZ*
E,9],Z*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
U2RX*=>%"K")*U=DX*=>%";>O&8"*
U=mX*=&%*m>%1&7*U=!X*=&%*!373@3*U!=X*=&%*!(&73*
URnX*=&%*g:%"#3*U=0X*=&%*0%378>*U=6X*=&%*67@&3*
UfoX*=&%*f>L*o>3137@*U=oX*=1&)31&3*
U==X*=;>%&837*UflX*=f=*
UGoX*=4&373*U=dX*=d6=f!=*
Um=X*m%&I4(*=&%L3$4*U!nX*!3)(3$*B38&Q8*UDRX*!(&73*g34)>%7*
UAhX*A>1)3*UR,X*g34$k>)*
UD2X*g'$#)3&%*UgpX*g;&%3)>4*
UgTX*gI(3@*UmJX*gd=*=&%L3$4*
U=TX*0&773&%*Uq0X*q:1<*=&%*
U6mX*6C>%&3*UkhX*k3#37*=&%1&7>4*U]\X*k>)*=&%L3$4*
UphX*phD*UpgX*p"%>37*=&%*h&7>4*
UhlX*h:r(3743*UDlX*D313$4&3*=&%1&7>4*UBJX*B(&1&##&7>*=&%1&7>4*
Us0X*s37)34*UsJX*s3)3%*=&%L3$4*UJkX*J"$31*k"%@37&37*U2dX*23:@&*=%3C&37*
U2pX*2=2*U2sX*2&7'3#"%>*=&%1&7>4*
U2=X*2":)(*=<%&837*UhnX*2\622*UkkX*F=D*
UFBX*F=B*H*=&%*B"%):'31*UFqX*F(3&*=&%L3$4*URfX*F%3743>%"*
UFpX*F:%N&4(*=&%1&7>4*UdGX*F$%"1>37*=&%L3$4*
UR=X*R7&)>@*UR2X*R2*=&%L3$4*
URFX*RF3&%*=?&3I"7*
D3e"%*67)>%73I"731*=&%1&7>4*G7HI;>*=%%&?3145*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
^*
-9_^Z*-9EEZ*
-9_/Z*.9-,Z*
.9,.Z*-9-PZ*
-9_.Z*-9]-Z*
-9-_Z*-9,,Z*
,9--Z*-9,.Z*-9,]Z*
,9.-Z*-9,EZ*
-9E^Z*_9._Z*
-9,^Z*-9,-Z*
.9]aZ*-9__Z*
-9-aZ*-9_aZ*
-9/^Z*-9,EZ*-9/]Z*
-9EaZ*-9.]Z*-9.PZ*-9,EZ*
/9E/Z*,9/]Z*
-9,EZ*.9-EZ*
.9E.Z*.9_]Z*
-9-EZ*.9],Z*
-9]EZ*.9-aZ*
-9^_Z*-9E_Z*
-9__Z*-9-EZ*
-9EaZ*-9./Z*
-9E.Z*.9--Z*
-9^/Z*P9P]Z*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z*
U2RX*=>%"K")*U=DX*=>%";>O&8"*
U=mX*=&%*m>%1&7*U=!X*=&%*!373@3*U!=X*=&%*!(&73*
URnX*=&%*g:%"#3*U=0X*=&%*0%378>*U=6X*=&%*67@&3*
UfoX*=&%*f>L*o>3137@*U=oX*=1&)31&3*
U==X*=;>%&837*UflX*=f=*
UGoX*=4&373*U=dX*=d6=f!=*
Um=X*m%&I4(*=&%L3$4*U!nX*!3)(3$*B38&Q8*UDRX*!(&73*g34)>%7*
UAhX*A>1)3*UR,X*g34$k>)*
UD2X*g'$#)3&%*UgpX*g;&%3)>4*
UgTX*gI(3@*UmJX*gd=*=&%L3$4*
U=TX*0&773&%*Uq0X*q:1<*=&%*
U6mX*6C>%&3*UkhX*k3#37*=&%1&7>4*U]\X*k>)*=&%L3$4*
UphX*phD*UpgX*p"%>37*=&%*h&7>4*
UhlX*h:r(3743*UDlX*D313$4&3*=&%1&7>4*UBJX*B(&1&##&7>*=&%1&7>4*
Us0X*s37)34*UsJX*s3)3%*=&%L3$4*UJkX*J"$31*k"%@37&37*U2dX*23:@&*=%3C&37*
U2pX*2=2*U2sX*2&7'3#"%>*=&%1&7>4*
U2=X*2":)(*=<%&837*UhnX*2\622*UkkX*F=D*
UFBX*F=B*H*=&%*B"%):'31*UFqX*F(3&*=&%L3$4*URfX*F%3743>%"*
UFpX*F:%N&4(*=&%1&7>4*UdGX*F$%"1>37*=&%L3$4*
UR=X*R7&)>@*UR2X*R2*=&%L3$4*
URFX*RF3&%*=?&3I"7*
D3e"%*67)>%73I"731*=&%1&7>4*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
a*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
U2RX*=>%"K")*U=DX*=>%";>O&8"*
U=mX*=&%*m>%1&7*U=!X*=&%*!373@3*U!=X*=&%*!(&73*
URnX*=&%*g:%"#3*U=0X*=&%*0%378>*U=6X*=&%*67@&3*
UfoX*=&%*f>L*o>3137@*U=oX*=1&)31&3*
U==X*=;>%&837*UflX*=f=*
UGoX*=4&373*U=dX*=d6=f!=*
Um=X*m%&I4(*=&%L3$4*U!nX*!3)(3$*B38&Q8*UDRX*!(&73*g34)>%7*
UAhX*A>1)3*UR,X*g34$k>)*
UD2X*g'$#)3&%*UgpX*g;&%3)>4*
UgTX*gI(3@*UmJX*gd=*=&%L3$4*
U=TX*0&773&%*Uq0X*q:1<*=&%*
U6mX*6C>%&3*UkhX*k3#37*=&%1&7>4*U]\X*k>)*=&%L3$4*
UphX*phD*UpgX*p"%>37*=&%*h&7>4*
UhlX*h:r(3743*UDlX*D313$4&3*=&%1&7>4*UBJX*B(&1&##&7>*=&%1&7>4*
Us0X*s37)34*UsJX*s3)3%*=&%L3$4*UJkX*J"$31*k"%@37&37*U2dX*23:@&*=%3C&37*
U2pX*2=2*U2sX*2&7'3#"%>*=&%1&7>4*
U2=X*2":)(*=<%&837*UhnX*2\622*UkkX*F=D*
UFBX*F=B*H*=&%*B"%):'31*UFqX*F(3&*=&%L3$4*URfX*F%3743>%"*
UFpX*F:%N&4(*=&%1&7>4*UdGX*F$%"1>37*=&%L3$4*
UR=X*R7&)>@*UR2X*R2*=&%L3$4*
URFX*RF3&%*=?&3I"7*
D3e"%*67)>%73I"731*=&%1&7>4*G7HI;>*37@*A>13$>@*A>#3%):%>45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Major International Airports
]*
G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*=#%&1*,-./*
Rank Airport Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
5 Amsterdam (AMS) 15,988 83.84% 10.20% 2.74% 3.22% 0.45% 0.01%
14 Atlanta (ATL) 37,757 81.57% 7.56% 3.79% 6.98% 0.55% 0.10%
34 Beijing (PEK) 21,065 27.92% 29.31% 17.79% 24.74% 1.35% 0.24%
10 Boston (BOS) 14,453 82.80% 6.53% 3.27% 7.31% 1.52% 0.09%
8 Charlotte (CLT) 22,230 83.40% 6.15% 3.07% 7.31% 1.28% 0.07%
29 Chicago (ORD) 36,936 70.01% 8.17% 5.24% 16.49% 5.77% 0.10%
26 Dallas (DFW) 27,628 71.86% 10.20% 5.49% 12.42% 2.28% 0.03%
25 Denver (DEN) 23,238 72.82% 10.17% 5.27% 11.49% 2.16% 0.24%
12 Detroit (DTW) 17,739 82.09% 5.77% 3.41% 8.54% 1.79% 0.20%
4 Frankfurt (FRA) 17,114 85.09% 9.88% 2.62% 2.41% 3.14% 0.01%
35 Guangzhou (CAN) 12,427 20.59% 28.11% 16.03% 35.04% 2.48% 0.22%
31 Hong Kong (HKG) 12,269 67.96% 14.25% 6.93% 10.86% 0.98% 0.01%
24 Houston (IAH) 20,496 75.49% 9.09% 4.70% 10.52% 0.97% 0.20%
32 Istanbul (IST) 14,476 45.89% 40.00% 10.29% 3.82% 0.23% 0.00%
22 Las Vegas (LAS) 13,903 77.03% 10.80% 4.61% 7.48% 0.43% 0.09%
17 London (LHR) 17,658 80.71% 10.65% 4.07% 4.55% 0.46% 0.02%
16 Los Angeles (LAX) 22,862 81.05% 7.91% 3.68% 7.24% 1.10% 0.12%
11 Madrid (MAD) 11,889 82.65% 9.97% 3.74% 3.64% 0.31% 0.00%
23 Miami (MIA) 13,069 75.85% 9.12% 4.89% 10.06% 1.16% 0.09%
7 Minneapolis (MSP) 16,796 83.44% 5.84% 2.94% 7.49% 1.96% 0.28%
2 Munich (MUC) 13,592 89.52% 6.98% 1.62% 1.86% 3.46% 0.02%
19 New York (JFK) 15,890 77.66% 7.61% 4.50% 10.15% 1.59% 0.07%
20 New York (LGA) 16,385 77.46% 6.32% 4.36% 11.78% 3.84% 0.08%
28 Newark (EWR) 17,655 70.04% 8.97% 5.23% 15.61% 3.18% 0.15%
27 Paris (CDG) 17,292 71.63% 18.55% 5.47% 4.33% 0.43% 0.02%
13 Philadelphia (PHL) 17,135 82.07% 6.25% 3.34% 8.28% 2.12% 0.05%
9 Phoenix (PHX) 16,302 82.89% 8.20% 3.35% 5.47% 0.41% 0.09%
30 Rome (FCO) 11,171 69.60% 18.56% 6.00% 5.84% 0.45% 0.01%
21 San Francisco (SFO) 15,951 77.11% 8.01% 4.46% 10.32% 1.13% 0.11%
3 Seattle (SEA) 12,014 86.72% 6.15% 2.61% 4.45% 0.99% 0.08%
33 Shanghai (PVG) 12,195 33.19% 25.82% 13.58% 27.18% 2.48% 0.23%
6 Singapore (SIN) 7,176 83.76% 9.91% 3.12% 3.20% 3.82% 0.01%
15 Sydney (SYD) 11,569 81.57% 11.23% 3.73% 3.46% 1.63% 0.01%
1 Tokyo (HND) 17,791 92.34% 4.58% 1.50% 1.55% 0.54% 0.03%
18 Toronto (YYZ) 16,521 80.45% 8.39% 3.78% 7.19% 2.37% 0.20%
Aggregate 608,632 74.26% 11.05% 5.11% 9.48% 1.77% 0.10%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
.-*
a/9a_Z*
a.9P^Z*
,^9],Z*
a,9a-Z*
a/9_-Z*
^-9-.Z*
^.9aEZ*
^,9a,Z*
a,9-]Z*
aP9-]Z*
,-9P]Z*
E^9]EZ*
^P9_]Z*
_P9a]Z*
^^9-/Z*
a-9^.Z*
a.9-PZ*
a,9EPZ*
^P9aPZ*
a/9__Z*
a]9P,Z*
^^9EEZ*
^^9_EZ*
^-9-_Z*
^.9E/Z*
a,9-^Z*
a,9a]Z*
E]9E-Z*
^^9..Z*
aE9^,Z*
//9.]Z*
a/9^EZ*
a.9P^Z*
],9/_Z*
a-9_PZ*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
=;4)>%@3;*U=D2X*
=)137)3*U=FhX*
m>&e&7'*UBgpX*
m"4)"7*UmG2X*
!(3%1"S>*U!hFX*
!(&83'"*UGJAX*
A31134*UA0\X*
A>7?>%*UAgfX*
A>)%"&)*UAF\X*
0%37N<:%)*U0J=X*
q:37'M(":*U!=fX*
l"7'*p"7'*UlpqX*
l":4)"7*U6=lX*
64)37C:1*U62FX*
h34*d>'34*Uh=2X*
h"7@"7*UhlJX*
h"4*=7'>1>4*Uh=nX*
D3@%&@*UD=AX*
D&3;&*UD6=X*
D&77>3#"1&4*UD2BX*
D:7&8(*UDR!X*
f>L*T"%N*Uk0pX*
f>L*T"%N*Uhq=X*
f>L3%N*Ug\JX*
B3%&4*U!AqX*
B(&13@>1#(&3*UBlhX*
B(">7&O*UBlnX*
J";>*U0!GX*
237*0%378&48"*U20GX*
2>3S1>*U2g=X*
2(37'(3&*UBdqX*
2&7'3#"%>*U26fX*
2$@7>$*U2TAX*
F"N$"*UlfAX*
F"%"7)"*UTToX*
D3e"%*67)>%73I"731*=&%#"%)4*G7HI;>*A>#3%):%>45*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
..*
-9_PZ*
-9PPZ*
.9/PZ*
.9P,Z*
.9,aZ*
P9^^Z*
,9,aZ*
,9.EZ*
.9^]Z*
/9._Z*
,9_aZ*
-9]aZ*
-9]^Z*
-9,/Z*
-9_/Z*
-9_EZ*
.9.-Z*
-9/.Z*
.9.EZ*
.9]EZ*
/9_EZ*
.9P]Z*
/9a_Z*
/9.aZ*
-9_/Z*
,9.,Z*
-9_.Z*
-9_PZ*
.9./Z*
-9]]Z*
,9_aZ*
/9a,Z*
.9E/Z*
-9P_Z*
,9/^Z*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z* ^9--Z*
=;4)>%@3;*U=D2X*
=)137)3*U=FhX*
m>&e&7'*UBgpX*
m"4)"7*UmG2X*
!(3%1"S>*U!hFX*
!(&83'"*UGJAX*
A31134*UA0\X*
A>7?>%*UAgfX*
A>)%"&)*UAF\X*
0%37N<:%)*U0J=X*
q:37'M(":*U!=fX*
l"7'*p"7'*UlpqX*
l":4)"7*U6=lX*
64)37C:1*U62FX*
h34*d>'34*Uh=2X*
h"7@"7*UhlJX*
h"4*=7'>1>4*Uh=nX*
D3@%&@*UD=AX*
D&3;&*UD6=X*
D&77>3#"1&4*UD2BX*
D:7&8(*UDR!X*
f>L*T"%N*Uk0pX*
f>L*T"%N*Uhq=X*
f>L3%N*Ug\JX*
B3%&4*U!AqX*
B(&13@>1#(&3*UBlhX*
B(">7&O*UBlnX*
J";>*U0!GX*
237*0%378&48"*U20GX*
2>3S1>*U2g=X*
2(37'(3&*UBdqX*
2&7'3#"%>*U26fX*
2$@7>$*U2TAX*
F"N$"*UlfAX*
F"%"7)"*UTToX*
D3e"%*67)>%73I"731*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
.,*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
=;4)>%@3;*U=D2X*=)137)3*U=FhX*m>&e&7'*UBgpX*m"4)"7*UmG2X*
!(3%1"S>*U!hFX*!(&83'"*UGJAX*A31134*UA0\X*A>7?>%*UAgfX*A>)%"&)*UAF\X*0%37N<:%)*U0J=X*
q:37'M(":*U!=fX*l"7'*p"7'*UlpqX*
l":4)"7*U6=lX*64)37C:1*U62FX*
h34*d>'34*Uh=2X*h"7@"7*UhlJX*
h"4*=7'>1>4*Uh=nX*D3@%&@*UD=AX*D&3;&*UD6=X*
D&77>3#"1&4*UD2BX*D:7&8(*UDR!X*f>L*T"%N*Uk0pX*f>L*T"%N*Uhq=X*f>L3%N*Ug\JX*
B3%&4*U!AqX*B(&13@>1#(&3*UBlhX*
B(">7&O*UBlnX*J";>*U0!GX*
237*0%378&48"*U20GX*2>3S1>*U2g=X*
2(37'(3&*UBdqX*2&7'3#"%>*U26fX*2$@7>$*U2TAX*F"N$"*UlfAX*F"%"7)"*UTToX*
D3e"%*67)>%73I"731*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
North American Region
2:;;3%$*"<*D"7)(1$*J>4:1)4*
A>4#&)>*13)>*47"L4)"%;45*)(>*L>>NH1"7'*0==*<:%1":'(45*37@*)(>*m"4)"7*D3%3)("7*C";C&7'5*3&%*)%3t8*#>%<"%;378>*&7*f"%)(*=;>%&83*%>;3&7>@*34*3*L("1>*%>;3%N3C1$*8"74)37)*L&)(*D3%8(j4*%3)>9**f"%)(*=;>%&837*3&%1&7>45*"7*3?>%3'>5*@>1&?>%>@*^a9,^Z*"<*)(>&%*K&'()4*)"*)(>*3%%&?31*'3)>*L&)(&7*.P*;&7:)>4*"<*48(>@:1>*&7*=#%&1*8";#3%>@*L&)(*^]9-_Z*&7*D3%8(9*F(>*'%":#j4*8378>113I"74*&78%>34>@*)"*.9aPZ*<%";*.9a.Z9*Ul=X*l3L3&&37*1>@*"?>%311*&7*f"%)(*=;>%&83*37@*U=2X*=134N3*1>@*)(>*;3e"%4*3'3&7*&7*=#%&1*L&)(*aE9aaZ*"7HI;>*#>%<"%;378>9**
UTdJX*d378":?>%*)""N*)(>*)"#*4#")*L&)(*aa9E/Z*"7HI;>*@>#3%):%>*#>%<"%;378>*&7*=#%&19*F(>*3?>%3'>*"7HI;>*@>#3%):%>*#>%<"%;378>*<"%*)(>*'%":#*L34*^a9aEZ*@"L7*41&'()1$*<%";*D3%8(j4*^]9],Z9*!378>113I"74*<"%*)(>*'%":#*L>%>*.9^^Z9**
J>?&>L*&7H@>#)(*8(3%)4*"<*"7HI;>*#>%<"%;378>*L&)(&7*)(>*<"11"L&7'*4>8I"7*"%*4>>*F"#*.-*1&4)4*<"%*3)H3H'1378>*%37N9**
*
f")>b*F(>*3%%&?31*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*f"%)(*=;>%&837*=&%1&7>4*'%":#*L34*4>)*3)*]-Z9*0"%*)(>*f"%)(*=;>%&837*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*314"*4>)*)"*]-Z9*67*C")(*83)>'"%&>45*8"?>%3'>*&4*)$#&8311$*'%>3)>%*)(37*]aZ9*
./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
North American Airlines
._*
G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*=#%&1**,-./*
Rank Airline Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
3 (5D) Aeroméxico Connect 10,933 89.61% 4.75% 2.24% 3.40% 0.94% 0.00%
23 (AC) Air Canada 18,063 75.45% 12.62% 5.30% 6.48% 1.02% 0.15%
21 (ZW) Air Wisconsin 14,820 76.26% 8.86% 4.88% 9.96% 2.62% 0.03%
12 (FL) Airtran 17,451 81.13% 8.65% 3.63% 6.58% 0.60% 0.01%
4 (AS) Alaska 14,079 86.88% 6.50% 2.52% 3.96% 0.63% 0.14%
24 (G4) Allegiant 4,174 74.22% 13.22% 5.27% 6.97% 0.00% 0.31%
25 (AA) American 56,638 74.00% 9.13% 4.60% 12.27% 2.00% 0.00%
16 (9K) Cape Air 14,814 79.49% 11.90% 4.35% 4.20% 3.16% 0.06%
26 (RP) Chautauqua 13,081 73.98% 9.52% 4.41% 11.96% 4.81% 0.13%
29 (C5) CommutAir 5,424 72.38% 8.27% 4.34% 14.94% 2.62% 0.08%
6 (CP) Compass 5,727 84.57% 5.76% 3.16% 6.40% 1.76% 0.11%
5 (DL) Delta 73,572 85.16% 6.20% 2.86% 5.66% 0.27% 0.12%
33 (MQ) American Eagle 41,389 70.73% 9.21% 5.20% 14.86% 5.26% 0.00%
28 (EV) ExpressJet 72,065 72.45% 8.02% 4.88% 14.49% 3.09% 0.16%
35 (F9) Frontier 6,460 69.15% 11.54% 5.85% 13.44% 0.71% 0.03%
30 (G7) GoJet 7,490 72.32% 7.03% 4.82% 15.65% 3.89% 0.18%
1 (HA) Hawaiian 6,336 91.29% 4.67% 1.77% 2.22% 0.28% 0.05%
2 (QX) Horizon 10,237 91.01% 4.49% 1.92% 2.48% 2.46% 0.10%
7 (QK) Jazz 22,628 83.51% 8.61% 3.07% 4.70% 1.34% 0.11%
31 (B6) Jetblue 23,636 71.47% 9.86% 5.58% 13.07% 0.65% 0.02%
14 (YV) Mesa 11,370 80.53% 6.71% 3.43% 9.26% 1.55% 0.07%
18 (PDT) Piedmont 10,186 78.87% 8.65% 4.43% 7.93% 3.04% 0.12%
9 (9E) Pinnacle 28,358 81.50% 6.34% 3.19% 8.85% 3.06% 0.12%
11 (PD) Porter 5,024 81.18% 8.08% 3.52% 6.99% 3.20% 0.23%
15 (JIA) PSA 10,226 80.39% 8.51% 3.95% 7.09% 1.95% 0.06%
32 (YX) Republic 14,704 71.32% 9.98% 5.45% 13.19% 3.97% 0.07%
27 (S5) Shuttle America 10,403 72.88% 8.85% 5.31% 12.87% 4.59% 0.10%
22 (3M) Silver 5,349 75.77% 7.08% 3.97% 12.92% 1.01% 0.26%
10 (OO) SkyWest 56,280 81.33% 6.88% 3.52% 8.11% 2.66% 0.15%
19 (WN) Southwest 97,948 78.50% 10.16% 4.42% 6.77% 0.58% 0.15%
34 (NK) Spirit 7,241 69.68% 8.27% 5.87% 15.89% 0.66% 0.29%
20 (UA) United 56,751 77.13% 8.21% 4.33% 10.06% 1.00% 0.27%
8 (US) US Airways 38,756 81.65% 8.64% 3.75% 5.94% 0.73% 0.03%
13 (VX) Virgin America 4,696 80.66% 6.26% 3.56% 9.43% 0.00% 0.09%
17 (WS) Westjet 13,762 78.88% 11.46% 4.14% 5.35% 1.13% 0.17%
Aggregate 810,071 78.27% 8.43% 4.13% 9.06% 1.85% 0.11%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
.P*
a]9E.Z*
^P9_PZ*
^E9,EZ*
a.9./Z*
aE9aaZ*
^_9,,Z*
^_9--Z*
^]9_]Z*
^/9]aZ*
^,9/aZ*
a_9P^Z*
aP9.EZ*
^-9^/Z*
^,9_PZ*
E]9.PZ*
^,9/,Z*
].9,]Z*
].9-.Z*
a/9P.Z*
^.9_^Z*
a-9P/Z*
^a9a^Z*
a.9P-Z*
a.9.aZ*
a-9/]Z*
^.9/,Z*
^,9aaZ*
^P9^^Z*
a.9//Z*
^a9P-Z*
E]9EaZ*
^^9./Z*
a.9EPZ*
a-9EEZ*
^a9aaZ*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
UPAX*=>%";uO&8"*!"77>8)*
U=!X*=&%*!373@3*
Uo\X*=&%*\&48"74&7*
U0hX*=&%)%37*
U=2X*=134N3*
Uq_X*=11>'&37)*
U==X*=;>%&837*
U]pX*!3#>*=&%*
UJBX*!(3:)3:Y:3*
U!PX*!";;:)=&%*
U!BX*!";#344*
UAhX*A>1)3*
UDsX*=;>%&837*g3'1>*
UgdX*gO#%>44k>)*
U0]X*0%"7I>%*
Uq^X*q"k>)*
Ul=X*l3L3&&37*
UsnX*l"%&M"7*
UspX*k3MM*
UmEX*k>)C1:>*
UTdX*D>43*
UBAFX*B&>@;"7)*
U]gX*B&77381>*
UBAX*B"%)>%*
Uk6=X*B2=*
UTnX*J>#:C1&8*
U2PX*2(:S1>*=;>%&83*
U/DX*2&1?>%*
UGGX*2N$\>4)*
U\fX*2":)(L>4)*
UfpX*2#&%&)*
UR=X*R7&)>@*
UR2X*R2*=&%L3$4*
UdnX*d&%'&7*=;>%&83*
U\2X*\>4)e>)*
f"%)(*=;>%&837*=&%1&7>4*G7HI;>*=%%&?3145*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
.E*
-9]_Z*
.9-,Z*
,9E,Z*
-9E-Z*
-9E/Z*
-9--Z*
,9--Z*
/9.EZ*
_9a.Z*
,9E,Z*
.9^EZ*
-9,^Z*
P9,EZ*
/9-]Z*
-9^.Z*
/9a]Z*
-9,aZ*
,9_EZ*
.9/_Z*
-9EPZ*
.9PPZ*
/9-_Z*
/9-EZ*
/9,-Z*
.9]PZ*
/9]^Z*
_9P]Z*
.9-.Z*
,9EEZ*
-9PaZ*
-9EEZ*
.9--Z*
-9^/Z*
-9--Z*
.9./Z*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z*
UPAX*=>%";uO&8"*!"77>8)*
U=!X*=&%*!373@3*
Uo\X*=&%*\&48"74&7*
U0hX*=&%)%37*
U=2X*=134N3*
Uq_X*=11>'&37)*
U==X*=;>%&837*
U]pX*!3#>*=&%*
UJBX*!(3:)3:Y:3*
U!PX*!";;:)=&%*
U!BX*!";#344*
UAhX*A>1)3*
UDsX*=;>%&837*g3'1>*
UgdX*gO#%>44k>)*
U0]X*0%"7I>%*
Uq^X*q"k>)*
Ul=X*l3L3&&37*
UsnX*l"%&M"7*
UspX*k3MM*
UmEX*k>)C1:>*
UTdX*D>43*
UBAFX*B&>@;"7)*
U]gX*B&77381>*
UBAX*B"%)>%*
Uk6=X*B2=*
UTnX*J>#:C1&8*
U2PX*2(:S1>*=;>%&83*
U/DX*2&1?>%*
UGGX*2N$\>4)*
U\fX*2":)(L>4)*
UfpX*2#&%&)*
UR=X*R7&)>@*
UR2X*R2*=&%L3$4*
UdnX*d&%'&7*=;>%&83*
U\2X*\>4)e>)*
f"%)(*=;>%&837*=&%1&7>4*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
.^*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
UPAX*=>%";uO&8"*!"77>8)*U=!X*=&%*!373@3*
Uo\X*=&%*\&48"74&7*U0hX*=&%)%37*U=2X*=134N3*
Uq_X*=11>'&37)*U==X*=;>%&837*U]pX*!3#>*=&%*
UJBX*!(3:)3:Y:3*U!PX*!";;:)=&%*
U!BX*!";#344*UAhX*A>1)3*
UDsX*=;>%&837*g3'1>*UgdX*gO#%>44k>)*
U0]X*0%"7I>%*Uq^X*q"k>)*
Ul=X*l3L3&&37*UsnX*l"%&M"7*
UspX*k3MM*UmEX*k>)C1:>*UTdX*D>43*
UBAFX*B&>@;"7)*U]gX*B&77381>*UBAX*B"%)>%*
Uk6=X*B2=*UTnX*J>#:C1&8*
U2PX*2(:S1>*=;>%&83*U/DX*2&1?>%*
UGGX*2N$\>4)*U\fX*2":)(L>4)*
UfpX*2#&%&)*UR=X*R7&)>@*
UR2X*R2*=&%L3$4*UdnX*d&%'&7*=;>%&83*
U\2X*\>4)e>)*
f"%)(*=;>%&837*=&%1&7>4*G7HI;>*37@*A>13$>@*01&'()45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
North American Airports
.a*
G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*=#%&1*,-./*
Rank Airport Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
14 Atlanta (ATL) 37,757 81.57% 7.56% 3.79% 6.98% 0.55% 0.10%
21 Baltimore (BWI) 9,671 79.00% 8.95% 4.05% 7.86% 1.16% 0.14%
11 Boston (BOS) 14,453 82.80% 6.53% 3.27% 7.31% 1.52% 0.09%
7 Calgary (YYC) 7,631 84.69% 8.17% 2.69% 4.11% 0.45% 0.34%
9 Charlotte (CLT) 22,230 83.40% 6.15% 3.07% 7.31% 1.28% 0.07%
30 Chicago (MDW) 8,259 73.72% 12.35% 5.03% 8.74% 0.67% 0.16%
35 Chicago (ORD) 36,936 70.01% 8.17% 5.24% 16.49% 5.77% 0.10%
18 Cleveland (CLE) 7,596 80.60% 5.86% 3.12% 10.31% 2.47% 0.11%
33 Dallas (DFW) 27,628 71.86% 10.20% 5.49% 12.42% 2.28% 0.03%
32 Denver (DEN) 23,238 72.82% 10.17% 5.27% 11.49% 2.16% 0.24%
12 Detroit (DTW) 17,739 82.09% 5.77% 3.41% 8.54% 1.79% 0.20%
31 Fort Lauderdale (FLL) 9,248 72.86% 8.95% 5.21% 12.82% 0.44% 0.16%
5 Honolulu (HNL) 5,928 85.88% 5.09% 2.87% 6.00% 0.24% 0.15%
29 Houston (IAH) 20,496 75.49% 9.09% 4.70% 10.52% 0.97% 0.20%
27 Las Vegas (LAS) 13,903 77.03% 10.80% 4.61% 7.48% 0.43% 0.09%
16 Los Angeles (LAX) 22,862 81.05% 7.91% 3.68% 7.24% 1.10% 0.12%
28 Miami (MIA) 13,069 75.85% 9.12% 4.89% 10.06% 1.16% 0.09%
8 Minneapolis (MSP) 16,796 83.44% 5.84% 2.94% 7.49% 1.96% 0.28%
6 Montreal (YUL) 7,939 84.85% 6.30% 2.89% 5.77% 1.96% 0.19%
24 New York (JFK) 15,890 77.66% 7.61% 4.50% 10.15% 1.59% 0.07%
25 New York (LGA) 16,385 77.46% 6.32% 4.36% 11.78% 3.84% 0.08%
34 Newark (EWR) 17,655 70.04% 8.97% 5.23% 15.61% 3.18% 0.15%
22 Orlando (MCO) 12,169 78.90% 7.82% 3.99% 9.14% 0.47% 0.16%
13 Philadelphia (PHL) 17,135 82.07% 6.25% 3.34% 8.28% 2.12% 0.05%
10 Phoenix (PHX) 16,302 82.89% 8.20% 3.35% 5.47% 0.41% 0.09%
4 Portland (PDX) 6,361 86.10% 6.00% 2.90% 4.90% 0.93% 0.10%
20 Saint Louis (STL) 7,050 79.90% 7.83% 3.66% 8.42% 1.67% 0.17%
2 Salt Lake City (SLC) 9,768 87.50% 5.06% 2.51% 4.82% 0.60% 0.11%
17 San Diego (SAN) 6,921 80.91% 8.23% 4.11% 6.63% 0.87% 0.12%
26 San Francisco (SFO) 15,951 77.11% 8.01% 4.46% 10.32% 1.13% 0.11%
3 Seattle (SEA) 12,014 86.72% 6.15% 2.61% 4.45% 0.99% 0.08%
19 Toronto (YYZ) 16,521 80.45% 8.39% 3.78% 7.19% 2.37% 0.20%
1 Vancouver (YVR) 8,505 88.63% 5.45% 2.22% 3.46% 0.48% 0.24%
15 Washington (DCA) 12,703 81.46% 6.13% 3.66% 8.71% 2.28% 0.05%
23 Washington (IAD) 11,927 78.40% 7.47% 3.75% 10.29% 1.53% 0.10%
Aggregate 526,636 78.86% 7.79% 4.03% 9.19% 1.77% 0.13%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
.]*
a.9P^Z*
^]9--Z*
a,9a-Z*
a_9E]Z*
a/9_-Z*
^/9^,Z*
^-9-.Z*
a-9E-Z*
^.9aEZ*
^,9a,Z*
a,9-]Z*
^,9aEZ*
aP9aaZ*
^P9_]Z*
^^9-/Z*
a.9-PZ*
^P9aPZ*
a/9__Z*
a_9aPZ*
^^9EEZ*
^^9_EZ*
^-9-_Z*
^a9]-Z*
a,9-^Z*
a,9a]Z*
aE9.-Z*
^]9]-Z*
a^9P-Z*
a-9].Z*
^^9..Z*
aE9^,Z*
a-9_PZ*
aa9E/Z*
a.9_EZ*
^a9_-Z*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
=)137)3*U=FhX*
m31I;"%>*Um\6X*
m"4)"7*UmG2X*
!31'3%$*UTT!X*
!(3%1"S>*U!hFX*
!(&83'"*UDA\X*
!(&83'"*UGJAX*
!1>?>137@*U!hgX*
A31134*UA0\X*
A>7?>%*UAgfX*
A>)%"&)*UAF\X*
0"%)*h3:@>%@31>*U0hhX*
l"7"1:1:*UlfhX*
l":4)"7*U6=lX*
h34*d>'34*Uh=2X*
h"4*=7'>1>4*Uh=nX*
D&3;&*UD6=X*
D&77>3#"1&4*UD2BX*
D"7)%>31*UTRhX*
f>L*T"%N*Uk0pX*
f>L*T"%N*Uhq=X*
f>L3%N*Ug\JX*
G%137@"*UD!GX*
B(&13@>1#(&3*UBlhX*
B(">7&O*UBlnX*
B"%)137@*UBAnX*
23&7)*h":&4*U2FhX*
231)*h3N>*!&)$*U2h!X*
237*A&>'"*U2=fX*
237*0%378&48"*U20GX*
2>3S1>*U2g=X*
F"%"7)"*UTToX*
d378":?>%*UTdJX*
\34(&7')"7*UA!=X*
\34(&7')"7*U6=AX*
f"%)(*=;>%&837*=&%#"%)4*G7HI;>*A>#3%):%>45*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,-*
-9PPZ*
.9.EZ*
.9P,Z*
-9_PZ*
.9,aZ*
-9E^Z*
P9^^Z*
,9_^Z*
,9,aZ*
,9.EZ*
.9^]Z*
-9__Z*
-9,_Z*
-9]^Z*
-9_/Z*
.9.-Z*
.9.EZ*
.9]EZ*
.9]EZ*
.9P]Z*
/9a_Z*
/9.aZ*
-9_^Z*
,9.,Z*
-9_.Z*
-9]/Z*
.9E^Z*
-9E-Z*
-9a^Z*
.9./Z*
-9]]Z*
,9/^Z*
-9_aZ*
,9,aZ*
.9P/Z*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z* ^9--Z*
=)137)3*U=FhX*
m31I;"%>*Um\6X*
m"4)"7*UmG2X*
!31'3%$*UTT!X*
!(3%1"S>*U!hFX*
!(&83'"*UDA\X*
!(&83'"*UGJAX*
!1>?>137@*U!hgX*
A31134*UA0\X*
A>7?>%*UAgfX*
A>)%"&)*UAF\X*
0"%)*h3:@>%@31>*U0hhX*
l"7"1:1:*UlfhX*
l":4)"7*U6=lX*
h34*d>'34*Uh=2X*
h"4*=7'>1>4*Uh=nX*
D&3;&*UD6=X*
D&77>3#"1&4*UD2BX*
D"7)%>31*UTRhX*
f>L*T"%N*Uk0pX*
f>L*T"%N*Uhq=X*
f>L3%N*Ug\JX*
G%137@"*UD!GX*
B(&13@>1#(&3*UBlhX*
B(">7&O*UBlnX*
B"%)137@*UBAnX*
23&7)*h":&4*U2FhX*
231)*h3N>*!&)$*U2h!X*
237*A&>'"*U2=fX*
237*0%378&48"*U20GX*
2>3S1>*U2g=X*
F"%"7)"*UTToX*
d378":?>%*UTdJX*
\34(&7')"7*UA!=X*
\34(&7')"7*U6=AX*
f"%)(*=;>%&837*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,.*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
=)137)3*U=FhX*m31I;"%>*Um\6X*
m"4)"7*UmG2X*!31'3%$*UTT!X*
!(3%1"S>*U!hFX*!(&83'"*UDA\X*!(&83'"*UGJAX*!1>?>137@*U!hgX*
A31134*UA0\X*A>7?>%*UAgfX*A>)%"&)*UAF\X*
0"%)*h3:@>%@31>*U0hhX*l"7"1:1:*UlfhX*l":4)"7*U6=lX*h34*d>'34*Uh=2X*
h"4*=7'>1>4*Uh=nX*D&3;&*UD6=X*
D&77>3#"1&4*UD2BX*D"7)%>31*UTRhX*f>L*T"%N*Uk0pX*f>L*T"%N*Uhq=X*f>L3%N*Ug\JX*G%137@"*UD!GX*
B(&13@>1#(&3*UBlhX*B(">7&O*UBlnX*B"%)137@*UBAnX*
23&7)*h":&4*U2FhX*231)*h3N>*!&)$*U2h!X*
237*A&>'"*U2=fX*237*0%378&48"*U20GX*
2>3S1>*U2g=X*F"%"7)"*UTToX*
d378":?>%*UTdJX*\34(&7')"7*UA!=X*\34(&7')"7*U6=AX*
f"%)(*=;>%&837*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
European Region
2:;;3%$*"<*D"7)(1$*J>4:1)4*=*;&O*"<*;3e"%*37@*%>'&"731*g:%"#>37*3&%1&7>4*):%7>@*&7*%>311$*4)%"7'*#>%<"%;378>4*&7*=#%&19*UF0X*D31;"*=?&3I"7*3'3&7*)""N*)(>*)"#*4#")*@>1&?>%&7'*]P9]/Z*"<*&)4*K&'()4*"7*I;>9*67*=#%&1*311*)(>*3&%1&7>4*&7*)(>*)"#*.-*(3@*"?>%*].Z*"<*)(>&%*K&'()4*)"*)(>*'3)>*"7*I;>9*F(>*GFB*<"%*)(>*'%":#*L34*aP9-PZ5*:#*<%";*a-9P_Z*&7*D3%8(9*!378>113I"74*<"%*)(>*'%":#*L>%>*.9.EZ*@"L7*<%";*D3%8(j4*8378>113I"74*"<*.9]_Z9*URFX*R)3&%*=?&3I"7*(3@*)(>*(&'(>4)*#>%8>7)3'>*"<*8378>113I"74*3)*P9P]Z9*
U2=\X*64)37C:1*N>#)*g:%"#>j4*)"#*4#")*L&)(*3*]/9]/Z*"7HI;>*@>#3%):%>*#>%<"%;378>*&7*=#%&19*G71$*)L"*"<*)(>*)"#*)>7*(3@*37*3?>%3'>*)(3)*>O8>>@>@*]-Z9*F(>*3?>%3'>*"7HI;>*@>#3%):%>*#>%<"%;378>*<"%*)(>*'%":#*L34*^^9/aZ5*:#*4&'7&Q837)1$*<%";*D3%8(j4*^-9E^Z9*!378>113I"74*<"%*)(>*'%":#*L>%>*.9.PZ5*@"L7*<%";*D3%8(j4*.9]EZ9**
J>?&>L*&7H@>#)(*8(3%)4*"<*"7HI;>*#>%<"%;378>*L&)(&7*)(>*<"11"L&7'*4>8I"7*"%*4>>*F"#*.-*1&4)4*<"%*3)*3*'1378>*;>)%&849**
*
f")>b*F(>*3%%&?31*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*g:%"#>37*=&%1&7>4*'%":#*L34*4>)*3)*a-Z9*0"%*)(>*g:%"#>37*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*314"*4>)*)"*^-Z9**0"%*C")(*'%":#4*)(>*8"?>%3'>*L34*)$#&8311$*L>11*3C"?>*]-Z9*
,,*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
European Airlines
,/*
G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*=#%&1**,-./*Rank Airline Sample
Size On-time Late (15-29 min)
Very Late (30-44 min)
Excessive (45+ min) Cancelled Diverted
2 (A3) Aegean Airlines 3,571 95.16% 3.35% 0.79% 0.70% 0.45% 0.00% 32 (RE) Aer Arann Express 1,721 85.94% 6.59% 3.24% 4.24% 1.22% 0.00% 34 (EI) Aer Lingus 6,414 84.70% 8.51% 2.75% 4.03% 1.39% 0.02% 29 (SU) Aeroflot 11,792 86.97% 6.93% 2.59% 3.51% 0.47% 0.00% 23 (AB) Air Berlin 15,979 88.59% 7.28% 2.04% 2.09% 0.43% 0.01% 27 (UX) Air Europa 3,888 87.78% 6.28% 2.44% 3.50% 0.05% 0.00% 42 (AF) Air France 31,206 81.57% 11.17% 3.79% 3.46% 0.41% 0.01% 49 (YW) Air Nostrum 6,282 67.59% 18.02% 7.20% 7.20% 0.89% 0.00% 25 (BT) airBaltic 3,141 88.37% 8.53% 1.92% 1.19% 0.67% 0.00% 44 (AZ) Alitalia 12,147 79.44% 11.26% 4.74% 4.55% 0.22% 0.00% 28 (CT) Air One CityLiner 2,778 87.22% 6.99% 2.10% 3.69% 0.58% 0.00% 21 (IQ) Augsburg Airways 2,441 88.98% 7.85% 1.91% 1.26% 5.57% 0.00% 4 (CJ) BA CityFlyer 1,804 93.66% 2.86% 1.01% 2.41% 1.22% 0.06% 7 (NT) Binter Canarias 1,386 92.12% 3.58% 1.97% 2.34% 1.15% 0.00% 8 (KF) Blue1 1,658 92.09% 5.90% 0.91% 1.10% 0.90% 0.00%
41 (DB) Brit Air 1,240 82.33% 11.75% 3.24% 2.67% 0.48% 0.00% 48 (BA) British Airways 23,301 75.45% 13.07% 5.25% 6.22% 0.26% 0.00% 36 (SN) Brussels Airlines 4,892 84.23% 10.12% 2.91% 2.74% 0.84% 0.00% 18 (WX) Cityjet 1,079 89.57% 6.61% 1.12% 2.70% 0.46% 0.00% 17 (OU) Croatia Airlines 2,024 89.59% 6.05% 1.93% 2.43% 0.35% 0.00% 14 (U2) EasyJet 22,158 91.00% 4.35% 1.81% 2.83% 0.20% 0.01% 19 (K2) EuroLot 1,931 89.52% 5.24% 2.20% 3.04% 1.14% 0.00% 30 (EW) Eurowings 4,060 86.73% 8.74% 2.66% 1.86% 4.78% 0.00% 11 (AY) Finnair 3,795 91.14% 5.37% 1.82% 1.67% 0.37% 0.00% 15 (4U) Germanwings 3,257 90.74% 5.44% 2.03% 1.75% 0.18% 0.03% 40 (IB) Iberia 6,176 83.05% 9.44% 4.01% 3.49% 0.39% 0.00% 45 (FI) Icelandair 1,031 79.44% 14.06% 3.69% 2.81% 0.00% 0.00% 5 (WA) KLM Cityhopper 7,876 92.87% 4.44% 1.19% 1.51% 0.47% 0.00%
26 (KL) KLM 10,694 88.04% 7.01% 2.42% 2.54% 0.15% 0.00% 9 (LM) Loganair 461 91.47% 4.60% 1.97% 1.97% 0.87% 0.00%
10 (LO) LOT - Polish Airlines 4,687 91.42% 4.70% 1.71% 2.17% 1.54% 0.00% 22 (CL) Lufthansa Cityline 11,294 88.62% 7.97% 1.83% 1.58% 4.30% 0.00% 31 (LH) Lufthansa 33,671 86.09% 9.28% 2.68% 1.95% 3.63% 0.00% 1 (TF) Malmo Aviation 1,400 95.93% 3.71% 0.36% 0.00% 0.00% 0.00%
16 (ZN) NAYSA 2,585 89.62% 5.29% 1.88% 3.21% 1.20% 0.00% 13 (DY) Norwegian Air Shuttle 11,606 91.01% 5.23% 1.72% 2.04% 0.44% 0.00% 6 (OA) Olympic Air 3,361 92.43% 4.49% 1.27% 1.81% 1.31% 0.00% 3 (YS) Régional 1,191 94.24% 4.74% 0.34% 0.68% 0.84% 0.00%
24 (FV) Rossiya 2,932 88.55% 4.53% 1.61% 5.32% 0.55% 0.00% 20 (S7) S7 Airlines 4,104 89.30% 5.07% 2.47% 3.16% 0.49% 0.00% 37 (SK) SAS 21,681 84.08% 9.19% 3.32% 3.38% 1.92% 0.03% 43 (LX) SWISS 11,132 81.55% 11.80% 3.50% 3.13% 0.74% 0.02% 46 (TP) TAP - Air Portugal 5,170 78.18% 12.65% 4.74% 4.43% 0.44% 0.00% 47 (UN) Transaero 3,676 77.51% 9.26% 5.78% 7.45% 0.68% 0.00% 33 (HV) Transavia 2,452 85.72% 7.71% 2.90% 3.67% 0.04% 0.00% 38 (TK) Turkish Airlines 23,032 83.99% 10.66% 3.13% 2.22% 0.13% 0.00% 12 (VO) Tyrolean Airways 10,735 91.05% 5.85% 1.57% 1.53% 0.61% 0.00% 50 (UT) UTair Aviation 5,508 62.92% 14.96% 7.52% 14.60% 5.59% 0.00% 39 (VY) Vueling Airlines 9,157 83.98% 9.95% 2.87% 3.13% 0.00% 0.07% 35 (WF) Widerøe's 10,566 84.36% 7.46% 2.93% 5.25% 3.08% 0.00%
Aggregate 380,123 85.05% 8.69% 2.99% 3.26% 1.16% 0.01%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,_*
]P9.EZ*aP9]_Z*
a_9^-Z*aE9]^Z*aa9P]Z*a^9^aZ*
a.9P^Z*E^9P]Z*
aa9/^Z*^]9__Z*
a^9,,Z*aa9]aZ*
]/9EEZ*],9.,Z*],9-]Z*
a,9//Z*^P9_PZ*
a_9,/Z*a]9P^Z*a]9P]Z*].9--Z*
a]9P,Z*aE9^/Z*
].9._Z*]-9^_Z*
a/9-PZ*^]9__Z*
],9a^Z*aa9-_Z*
].9_^Z*].9_,Z*
aa9E,Z*aE9-]Z*
]P9]/Z*a]9E,Z*].9-.Z*],9_/Z*]_9,_Z*
aa9PPZ*a]9/-Z*
a_9-aZ*a.9PPZ*
^a9.aZ*^^9P.Z*
aP9^,Z*a/9]]Z*
].9-PZ*E,9],Z*
a/9]aZ*a_9/EZ*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
U=/X*=>'>37*=&%1&7>4*UJgX*=>%*=%377*gO#%>44*
Ug6X*=>%*h&7':4*U2RX*=>%"K")*U=mX*=&%*m>%1&7*
URnX*=&%*g:%"#3*U=0X*=&%*0%378>*
UT\X*=&%*f"4)%:;*UmFX*3&%m31I8*U=oX*=1&)31&3*
U!FX*=&%*G7>*!&)$h&7>%*U6sX*=:'4C:%'*=&%L3$4*
U!kX*m=*!&)$01$>%*UfFX*m&7)>%*!373%&34*
Up0X*m1:>.*UAmX*m%&)*=&%*
Um=X*m%&I4(*=&%L3$4*U2fX*m%:44>14*=&%1&7>4*
U\nX*!&)$e>)*UGRX*!%"3I3*=&%1&7>4*
UR,X*g34$k>)*Up,X*g:%"h")*
Ug\X*g:%"L&7'4*U=TX*0&773&%*
U_RX*q>%;37L&7'4*U6mX*6C>%&3*
U06X*68>137@3&%*U\=X*phD*!&)$("##>%*
UphX*phD*UhDX*h"'373&%*
UhGX*hGF*H*B"1&4(*=&%1&7>4*U!hX*h:r(3743*!&)$1&7>*
UhlX*h:r(3743*UF0X*D31;"*=?&3I"7*
UofX*f=T2=*UATX*f"%L>'&37*=&%*2(:S1>*
UG=X*G1$;#&8*=&%*UT2X*Ju'&"731**U0dX*J"44&$3*
U2^X*2^*=&%1&7>4*U2pX*2=2*
UhnX*2\622*UFBX*F=B*H*=&%*B"%):'31*
URfX*F%3743>%"*UldX*F%3743?&3*
UFpX*F:%N&4(*=&%1&7>4*UdGX*F$%"1>37*=&%L3$4*
URFX*RF3&%*=?&3I"7*UdTX*d:>1&7'*=&%1&7>4*
U\0X*\&@>%v>[4*
g:%"#>37*=&%1&7>4*G7HI;>*=%%&?3145*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,P*
-9_PZ*.9,,Z*
.9/]Z*-9_^Z*-9_/Z*
-9-PZ*-9_.Z*
-9a]Z*-9E^Z*
-9,,Z*-9PaZ*
P9P^Z*.9,,Z*
.9.PZ*-9]-Z*
-9_aZ*-9,EZ*
-9a_Z*-9_EZ*
-9/PZ*-9,-Z*
.9._Z*_9^aZ*
-9/^Z*-9.aZ*
-9/]Z*-9--Z*
-9_^Z*-9.PZ*
-9a^Z*.9P_Z*
_9/-Z*/9E/Z*
-9--Z*.9,-Z*
-9__Z*.9/.Z*
-9a_Z*-9PPZ*-9_]Z*
.9],Z*-9^_Z*
-9__Z*-9EaZ*
-9-_Z*-9./Z*
-9E.Z*P9P]Z*
-9--Z*/9-aZ*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z*
U=/X*=>'>37*=&%1&7>4*UJgX*=>%*=%377*gO#%>44*
Ug6X*=>%*h&7':4*U2RX*=>%"K")*U=mX*=&%*m>%1&7*
URnX*=&%*g:%"#3*U=0X*=&%*0%378>*
UT\X*=&%*f"4)%:;*UmFX*3&%m31I8*U=oX*=1&)31&3*
U!FX*=&%*G7>*!&)$h&7>%*U6sX*=:'4C:%'*=&%L3$4*
U!kX*m=*!&)$01$>%*UfFX*m&7)>%*!373%&34*
Up0X*m1:>.*UAmX*m%&)*=&%*
Um=X*m%&I4(*=&%L3$4*U2fX*m%:44>14*=&%1&7>4*
U\nX*!&)$e>)*UGRX*!%"3I3*=&%1&7>4*
UR,X*g34$k>)*Up,X*g:%"h")*
Ug\X*g:%"L&7'4*U=TX*0&773&%*
U_RX*q>%;37L&7'4*U6mX*6C>%&3*
U06X*68>137@3&%*U\=X*phD*!&)$("##>%*
UphX*phD*UhDX*h"'373&%*
UhGX*hGF*H*B"1&4(*=&%1&7>4*U!hX*h:r(3743*!&)$1&7>*
UhlX*h:r(3743*UF0X*D31;"*=?&3I"7*
UofX*f=T2=*UATX*f"%L>'&37*=&%*2(:S1>*
UG=X*G1$;#&8*=&%*UT2X*Ju'&"731**U0dX*J"44&$3*
U2^X*2^*=&%1&7>4*U2pX*2=2*
UhnX*2\622*UFBX*F=B*H*=&%*B"%):'31*
URfX*F%3743>%"*UldX*F%3743?&3*
UFpX*F:%N&4(*=&%1&7>4*UdGX*F$%"1>37*=&%L3$4*
URFX*RF3&%*=?&3I"7*UdTX*d:>1&7'*=&%1&7>4*
U\0X*\&@>%v>[4*
g:%"#>37*=&%1&7>4*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,E*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
U=/X*=>'>37*=&%1&7>4*UJgX*=>%*=%377*gO#%>44*
Ug6X*=>%*h&7':4*U2RX*=>%"K")*U=mX*=&%*m>%1&7*
URnX*=&%*g:%"#3*U=0X*=&%*0%378>*
UT\X*=&%*f"4)%:;*UmFX*3&%m31I8*U=oX*=1&)31&3*
U!FX*=&%*G7>*!&)$h&7>%*U6sX*=:'4C:%'*=&%L3$4*
U!kX*m=*!&)$01$>%*UfFX*m&7)>%*!373%&34*
Up0X*m1:>.*UAmX*m%&)*=&%*
Um=X*m%&I4(*=&%L3$4*U2fX*m%:44>14*=&%1&7>4*
U\nX*!&)$e>)*UGRX*!%"3I3*=&%1&7>4*
UR,X*g34$k>)*Up,X*g:%"h")*
Ug\X*g:%"L&7'4*U=TX*0&773&%*
U_RX*q>%;37L&7'4*U6mX*6C>%&3*
U06X*68>137@3&%*U\=X*phD*!&)$("##>%*
UphX*phD*UhDX*h"'373&%*
UhGX*hGF*H*B"1&4(*=&%1&7>4*U!hX*h:r(3743*!&)$1&7>*
UhlX*h:r(3743*UF0X*D31;"*=?&3I"7*
UofX*f=T2=*UATX*f"%L>'&37*=&%*2(:S1>*
UG=X*G1$;#&8*=&%*UT2X*Ju'&"731**U0dX*J"44&$3*
U2^X*2^*=&%1&7>4*U2pX*2=2*
UhnX*2\622*UFBX*F=B*H*=&%*B"%):'31*
URfX*F%3743>%"*UldX*F%3743?&3*
UFpX*F:%N&4(*=&%1&7>4*UdGX*F$%"1>37*=&%L3$4*
URFX*RF3&%*=?&3I"7*UdTX*d:>1&7'*=&%1&7>4*
U\0X*\&@>%v>[4*
g:%"#>37*=&%1&7>4*G7HI;>*37@*A>13$>@*01&'()45*=#%&1*,-./**
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
European Airports
,^*
G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*=#%&1**,-./**
Rank Airport Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
18 Amsterdam (AMS) 15,988 83.84% 10.20% 2.74% 3.22% 0.45% 0.01%
2 Athens (ATH) 4,780 91.04% 5.69% 1.48% 1.79% 0.73% 0.00%
12 Barcelona (BCN) 9,780 85.54% 8.66% 3.07% 2.69% 0.31% 0.05%
4 Berlin (TXL) 6,420 89.01% 7.21% 2.15% 1.54% 0.78% 0.09%
9 Birmingham (BHX) 2,928 85.99% 7.95% 2.62% 3.44% 0.75% 0.00%
14 Brussels (BRU) 7,377 85.38% 9.53% 2.72% 2.38% 0.81% 0.00%
17 Copenhagen (CPH) 7,666 83.96% 9.76% 2.97% 3.28% 1.66% 0.03%
10 Dusseldorf (DUS) 6,972 85.90% 9.08% 2.51% 2.52% 2.68% 0.00%
16 Frankfurt (FRA) 17,114 85.09% 9.88% 2.62% 2.41% 3.14% 0.01%
15 Geneva (GVA) 5,650 85.36% 8.51% 2.75% 3.34% 0.99% 0.04%
6 Hamburg (HAM) 3,987 87.83% 7.98% 2.25% 1.86% 2.93% 0.08%
21 Helsinki (HEL) 6,250 82.30% 13.16% 2.38% 2.16% 0.56% 0.00%
1 Istanbul (SAW) 2,686 93.93% 3.16% 1.12% 1.79% 0.00% 0.00%
34 Istanbul (IST) 14,476 45.89% 40.00% 10.29% 3.82% 0.23% 0.00%
33 Lisbon (LIS) 5,140 50.30% 30.71% 10.62% 8.37% 0.72% 0.00%
22 London (LHR) 17,658 80.71% 10.65% 4.07% 4.55% 0.46% 0.02%
25 London (LGW) 9,107 77.33% 13.91% 3.88% 4.86% 0.46% 0.01%
26 Lyon (LYS) 3,598 76.76% 17.57% 3.99% 1.68% 0.50% 0.00%
20 Madrid (MAD) 11,889 82.65% 9.97% 3.74% 3.64% 0.31% 0.00%
31 Manchester (MAN) 6,093 58.49% 28.09% 7.13% 6.29% 0.61% 0.00%
28 Moscow (DME) 8,195 69.96% 17.07% 4.91% 8.06% 2.83% 0.00%
32 Moscow (SVO) 5,830 55.27% 34.81% 4.85% 5.06% 1.06% 0.00%
35 Moscow (VKO) 4,342 31.49% 33.19% 14.59% 20.73% 6.24% 0.00%
3 Munich (MUC) 13,592 89.52% 6.98% 1.62% 1.86% 3.46% 0.02%
11 Oslo (OSL) 9,559 85.82% 7.74% 2.85% 3.59% 1.74% 0.00%
13 Palma Mallorca (PMI) 5,271 85.40% 8.36% 2.89% 3.35% 0.19% 0.00%
27 Paris (CDG) 17,292 71.63% 18.55% 5.47% 4.33% 0.43% 0.02%
30 Paris (ORY) 8,972 60.94% 22.84% 8.92% 7.31% 0.38% 0.00%
5 Prague (PRG) 3,262 88.85% 8.86% 1.39% 0.90% 1.04% 0.00%
29 Rome (FCO) 11,171 69.60% 18.56% 6.00% 5.84% 0.45% 0.01%
23 Stockholm (ARN) 8,528 79.79% 16.71% 2.22% 1.25% 0.90% 0.02%
19 Toulouse (TLS) 2,885 83.05% 11.75% 3.17% 2.02% 0.62% 0.00%
7 Vienna (VIE) 8,020 87.79% 8.46% 1.73% 2.02% 0.55% 0.00%
8 Warsaw (WAW) 4,003 87.03% 7.34% 2.73% 2.90% 1.02% 0.00%
24 Zurich (ZRH) 8,336 79.53% 13.48% 3.90% 3.06% 0.83% 0.04%
Aggregate 284,817 77.38% 14.56% 4.18% 3.87% 1.15% 0.01%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,a*
a/9a_Z*
].9-_Z*
aP9P_Z*
a]9-.Z*
aP9]]Z*
aP9/aZ*
a/9]EZ*
aP9]-Z*
aP9-]Z*
aP9/EZ*
a^9a/Z*
a,9/-Z*
]/9]/Z*
_P9a]Z*
P-9/-Z*
a-9^.Z*
^^9//Z*
^E9^EZ*
a,9EPZ*
Pa9_]Z*
E]9]EZ*
PP9,^Z*
/.9_]Z*
a]9P,Z*
aP9a,Z*
aP9_-Z*
^.9E/Z*
E-9]_Z*
aa9aPZ*
E]9E-Z*
^]9^]Z*
a/9-PZ*
a^9^]Z*
a^9-/Z*
^]9P/Z*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
=;4)>%@3;*U=D2X*
=)(>74*U=FlX*
m3%8>1"73*Um!fX*
m>%1&7*UFnhX*
m&%;&7'(3;*UmlnX*
m%:44>14*UmJRX*
!"#>7(3'>7*U!BlX*
A:44>1@"%<*UAR2X*
0%37N<:%)*U0J=X*
q>7>?3*Uqd=X*
l3;C:%'*Ul=DX*
l>14&7N&*UlghX*
64)37C:1*U2=\X*
64)37C:1*U62FX*
h&4C"7*Uh62X*
h"7@"7*UhlJX*
h"7@"7*Uhq\X*
h$"7*UhT2X*
D3@%&@*UD=AX*
D378(>4)>%*UD=fX*
D"48"L*UADgX*
D"48"L*U2dGX*
D"48"L*UdpGX*
D:7&8(*UDR!X*
G41"*UG2hX*
B31;3*D311"%83*UBD6X*
B3%&4*U!AqX*
B3%&4*UGJTX*
B%3':>*UBJqX*
J";>*U0!GX*
2)"8N("1;*U=JfX*
F":1":4>*UFh2X*
d&>773*Ud6gX*
\3%43L*U\=\X*
o:%&8(*UoJlX*
g:%"#>37*=&%#"%)4*G7HI;>*A>#3%):%>45*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
,]*
-9_PZ*
-9^/Z*
-9/.Z*
-9^aZ*
-9^PZ*
-9a.Z*
.9EEZ*
,9EaZ*
/9._Z*
-9]]Z*
,9]/Z*
-9PEZ*
-9--Z*
-9,/Z*
-9^,Z*
-9_EZ*
-9_EZ*
-9P-Z*
-9/.Z*
-9E.Z*
,9a/Z*
.9-EZ*
E9,_Z*
/9_EZ*
.9^_Z*
-9.]Z*
-9_/Z*
-9/aZ*
.9-_Z*
-9_PZ*
-9]-Z*
-9E,Z*
-9PPZ*
.9-,Z*
-9a/Z*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z* ^9--Z*
=;4)>%@3;*U=D2X*
=)(>74*U=FlX*
m3%8>1"73*Um!fX*
m>%1&7*UFnhX*
m&%;&7'(3;*UmlnX*
m%:44>14*UmJRX*
!"#>7(3'>7*U!BlX*
A:44>1@"%<*UAR2X*
0%37N<:%)*U0J=X*
q>7>?3*Uqd=X*
l3;C:%'*Ul=DX*
l>14&7N&*UlghX*
64)37C:1*U2=\X*
64)37C:1*U62FX*
h&4C"7*Uh62X*
h"7@"7*UhlJX*
h"7@"7*Uhq\X*
h$"7*UhT2X*
D3@%&@*UD=AX*
D378(>4)>%*UD=fX*
D"48"L*UADgX*
D"48"L*U2dGX*
D"48"L*UdpGX*
D:7&8(*UDR!X*
G41"*UG2hX*
B31;3*D311"%83*UBD6X*
B3%&4*U!AqX*
B3%&4*UGJTX*
B%3':>*UBJqX*
J";>*U0!GX*
2)"8N("1;*U=JfX*
F":1":4>*UFh2X*
d&>773*Ud6gX*
\3%43L*U\=\X*
o:%&8(*UoJlX*
g:%"#>37*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
/-*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
=;4)>%@3;*U=D2X*=)(>74*U=FlX*
m3%8>1"73*Um!fX*m>%1&7*UFnhX*
m&%;&7'(3;*UmlnX*m%:44>14*UmJRX*
!"#>7(3'>7*U!BlX*A:44>1@"%<*UAR2X*0%37N<:%)*U0J=X*q>7>?3*Uqd=X*
l3;C:%'*Ul=DX*l>14&7N&*UlghX*64)37C:1*U2=\X*64)37C:1*U62FX*h&4C"7*Uh62X*
h"7@"7*UhlJX*h"7@"7*Uhq\X*
h$"7*UhT2X*D3@%&@*UD=AX*
D378(>4)>%*UD=fX*D"48"L*UADgX*D"48"L*U2dGX*D"48"L*UdpGX*D:7&8(*UDR!X*
G41"*UG2hX*B31;3*D311"%83*UBD6X*
B3%&4*U!AqX*B3%&4*UGJTX*
B%3':>*UBJqX*J";>*U0!GX*
2)"8N("1;*U=JfX*F":1":4>*UFh2X*d&>773*Ud6gX*
\3%43L*U\=\X*o:%&8(*UoJlX*
g:%"#>37*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Asian Region
2:;;3%$*"<*D"7)(1$*J>4:1)4*
G<*)(>*)"#*)>7*=4&37*3&%1&7>*"7*I;>*#>%<"%;>%45*Q?>*@>1&?>%>@*'%>3)>%*)(37*]-Z*"<*)(>&%*K&'()4*)"*)(>*'3)>*"7*I;>*&7*=#%&19*F(>*3?>%3'>*"7HI;>*#>%<"%;378>*%3I7'*3;"7'*)(>*_.*=4&37*3&%1&7>4*L>*3731$M>@*L34*E]9a/Z5*@"L7*<%";*D3%8(j4*^,9__Z9*!378>113I"74*<"%*)(>*'%":#*L>%>*.9_^Z9*
U6FDX*G43N3*67)>%73I"731*=&%#"%)*1>3@4*=4&37*3&%#"%)4*L&)(*]P9PEZ*"7HI;>*@>#3%):%>*#>%<"%;378>*&7*=#%&19*0&?>*"<*)(>*)"#*)>7*3&%#"%)4*(3@*"7HI;>*@>#3%):%>*#>%<"%;378>*%3)>4*)(3)*>O8>>@>@*]-Z9*F(>*3?>%3'>*"7HI;>*@>#3%):%>*#>%<"%;378>*<"%*)(>*'%":#*L34*P^9_-Z**@"L7*<%";*Pa9a_Z*&7*D3%8(9**!378>113I"74*<"%*)(>*'%":#*L>%>*3)*.9E/Z9**
J>?&>L*&7H@>#)(*8(3%)4*"<*"7HI;>*#>%<"%;378>*L&)(&7*)(>*<"11"L&7'*4>8I"7*"%*4>>*F"#*.-*1&4)4*<"%*3)*3*'1378>*;>)%&849**
*
f")>b*F(>*3%%&?31*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*=4&37*=&%1&7>4*'%":#*L34*4>)*3)*a-Z9*0"%*)(>*=4&37*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*314"*4>)*)"*EPZ9*0"%*C")(*'%":#4*)(>*8"?>%3'>*L34*)$#&8311$*L>11*3C"?>*a-Z9**
* /.*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Asian Airlines
/,*
G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*=#%&1*,-./*
Rank Airline Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
2 (BX) Air Busan 1,977 95.33% 2.79% 0.81% 1.07% 0.40% 0.00% 35 (CA) Air China 30,621 59.50% 13.99% 8.63% 17.72% 1.21% 0.16% 24 (AI) Air India 10,968 71.15% 13.32% 6.35% 9.18% 0.90% 0.00% 23 (AK) Airasia 12,306 72.03% 13.69% 5.93% 8.36% 0.07% 0.00% 10 (NH) ANA 19,019 85.21% 9.49% 2.87% 2.43% 0.21% 0.00% 5 (EH) ANA Wings 7,269 90.36% 6.87% 1.56% 1.20% 0.52% 0.00%
21 (OZ) Asiana 9,008 76.44% 14.08% 4.82% 4.65% 0.29% 0.00% 16 (PG) Bangkok Airways 4,107 80.68% 8.73% 4.17% 6.43% 1.22% 0.00% 28 (JD) Beijing Capital 5,870 66.70% 11.94% 6.79% 14.40% 0.39% 0.17% 27 (CX) Cathay Pacific 8,193 67.17% 14.20% 7.93% 10.54% 0.67% 0.16% 32 (CI) China Airlines 5,040 60.71% 20.50% 10.22% 8.57% 0.22% 0.00% 34 (MU) China Eastern 45,325 59.58% 14.20% 8.36% 17.73% 4.14% 0.13% 33 (CZ) China Southern 38,351 59.71% 13.14% 7.60% 19.24% 2.27% 0.31% 40 (KN) China United 3,271 41.34% 17.97% 12.70% 27.89% 6.60% 0.10% 39 (PN) China West Air 1,977 42.44% 17.16% 10.93% 29.16% 0.96% 0.31% 26 (BR) EVA Airways 3,966 67.52% 16.70% 7.40% 8.39% 0.48% 0.00% 20 (G8) GoAir 2,881 78.14% 12.13% 4.41% 5.32% 0.14% 0.00% 36 (HU) Hainan Airlines 15,049 55.48% 14.87% 9.52% 19.97% 0.56% 0.17% 4 (HD) Hokkaido 3,276 92.84% 4.12% 1.52% 1.52% 1.47% 0.00%
31 (KA) Hong Kong Dragon 4,492 61.45% 16.92% 8.71% 12.92% 1.60% 0.00% 6 (6E) IndiGo 12,141 89.93% 5.95% 1.70% 2.42% 0.02% 0.00% 3 (XM1) J-Air 4,483 95.01% 3.50% 0.86% 0.61% 1.18% 0.02% 9 (JC) JAL Express 6,319 87.46% 8.87% 2.11% 1.50% 0.81% 0.06% 1 (3X) Japan Air Commuter 4,765 95.52% 3.10% 0.53% 0.76% 1.09% 0.08%
12 (JL) Japan Airlines 10,368 84.19% 10.20% 2.82% 2.72% 0.68% 0.08% 14 (NU) Japan Transocean 2,122 81.53% 12.61% 3.19% 2.52% 0.99% 0.14% 11 (9W) Jet Airways 12,761 84.63% 8.01% 3.64% 3.72% 0.19% 0.00% 8 (S2) JetKonnect 2,746 88.92% 6.99% 1.72% 2.38% 0.44% 0.00%
18 (KE) Korean Air Lines 13,259 80.07% 12.67% 4.16% 3.10% 0.26% 0.00% 29 (8L) Lucky Air Co 3,170 65.05% 13.02% 7.26% 14.42% 0.44% 0.25% 22 (MH) Malaysia Airlines 13,973 75.31% 12.16% 5.10% 7.43% 2.39% 0.00% 30 (PR) Philippine Airlines 3,804 63.28% 16.32% 9.36% 11.04% 0.26% 0.00% 25 (QZ) Indonesia AirAsia 4,049 69.13% 13.36% 7.90% 9.61% 0.00% 0.00% 38 (FM) Shanghai Airlines 8,290 49.26% 15.59% 10.14% 24.64% 4.99% 0.36% 13 (SQ) Singapore Airlines 7,195 83.19% 10.09% 3.59% 3.13% 0.96% 0.00% 19 (BC) Skymark Airlines 4,135 79.19% 15.00% 3.17% 2.63% 0.87% 0.00% 15 (SG) SpiceJet 6,945 80.98% 6.84% 3.69% 8.49% 0.58% 0.00% 7 (FD) Thai AirAsia 5,451 89.67% 5.21% 1.43% 3.69% 0.00% 0.00%
17 (TG) Thai Airways 7,935 80.50% 11.84% 4.20% 3.46% 0.06% 0.00% 37 (GS) Tianjin Airlines 10,222 54.08% 17.02% 8.86% 19.94% 2.24% 0.10% 41 (MF) Xiamen 12,429 40.06% 18.64% 12.00% 29.20% 2.43% 0.11%
Aggregate 389,528 69.83% 12.39% 6.21% 11.48% 1.47% 0.09%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
//*
]P9//Z*P]9P-Z*
^.9.PZ*^,9-/Z*
aP9,.Z*]-9/EZ*
^E9__Z*a-9EaZ*
EE9^-Z*E^9.^Z*
E-9^.Z*P]9PaZ*P]9^.Z*
_.9/_Z*_,9__Z*
E^9P,Z*^a9._Z*
PP9_aZ*],9a_Z*
E.9_PZ*a]9]/Z*
]P9-.Z*a^9_EZ*
]P9P,Z*a_9.]Z*
a.9P/Z*a_9E/Z*
aa9],Z*a-9-^Z*
EP9-PZ*^P9/.Z*
E/9,aZ*E]9./Z*
_]9,EZ*a/9.]Z*
^]9.]Z*a-9]aZ*
a]9E^Z*a-9P-Z*
P_9-aZ*_-9-EZ*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
UmnX*=&%*m:437*U!=X*=&%*!(&73*U=6X*=&%*67@&3*U=pX*=&%34&3*UflX*=f=*
UglX*=f=*\&7'4*UGoX*=4&373*
UBqX*m37'N"N*=&%L3$4*UkAX*m>&e&7'*!3#&)31*U!nX*!3)(3$*B38&Q8*U!6X*!(&73*=&%1&7>4*
UDRX*!(&73*g34)>%7*U!oX*!(&73*2":)(>%7*UpfX*!(&73*R7&)>@*
UBfX*!(&73*\>4)*=&%*UmJX*gd=*=&%L3$4*
UqaX*q"=&%*UlRX*l3&737*=&%1&7>4*
UlAX*l"NN3&@"*Up=X*l"7'*p"7'*A%3'"7*
UEgX*67@&q"*UnD.X*kH=&%*
Uk!X*k=h*gO#%>44*U/nX*k3#37*=&%*!";;:)>%*
UkhX*k3#37*=&%1&7>4*UfRX*k3#37*F%374"8>37*
U]\X*k>)*=&%L3$4*U2,X*k>)p"77>8)*
UpgX*p"%>37*=&%*h&7>4*UahX*h:8N$*=&%*!"*
UDlX*D313$4&3*=&%1&7>4*UBJX*B(&1&##&7>*=&%1&7>4*UsoX*67@"7>4&3*=&%=4&3*U0DX*2(37'(3&*=&%1&7>4*U2sX*2&7'3#"%>*=&%1&7>4*Um!X*2N$;3%N*=&%1&7>4*
U2qX*2#&8>k>)*U0AX*F(3&*=&%=4&3*UFqX*F(3&*=&%L3$4*
Uq2X*F&37e&7*=&%1&7>4*UD0X*n&3;>7*
=4&37*=&%1&7>4*G7HI;>*=%%&?3145*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
/_*
-9_-Z*.9,.Z*
-9]-Z*-9-^Z*-9,.Z*
-9P,Z*-9,]Z*
.9,,Z*-9/]Z*
-9E^Z*-9,,Z*
_9._Z*,9,^Z*
E9E-Z*-9]EZ*
-9_aZ*-9._Z*
-9PEZ*.9_^Z*.9E-Z*
-9-,Z*.9.aZ*
-9a.Z*.9-]Z*
-9EaZ*-9]]Z*
-9.]Z*-9__Z*
-9,EZ*-9__Z*
,9/]Z*-9,EZ*
-9--Z*_9]]Z*
-9]EZ*-9a^Z*
-9PaZ*-9--Z*-9-EZ*
,9,_Z*,9_/Z*
-9--Z* .9--Z* ,9--Z* /9--Z* _9--Z* P9--Z* E9--Z* ^9--Z*
UmnX*=&%*m:437*U!=X*=&%*!(&73*U=6X*=&%*67@&3*U=pX*=&%34&3*UflX*=f=*
UglX*=f=*\&7'4*UGoX*=4&373*
UBqX*m37'N"N*=&%L3$4*UkAX*m>&e&7'*!3#&)31*U!nX*!3)(3$*B38&Q8*U!6X*!(&73*=&%1&7>4*
UDRX*!(&73*g34)>%7*U!oX*!(&73*2":)(>%7*UpfX*!(&73*R7&)>@*
UBfX*!(&73*\>4)*=&%*UmJX*gd=*=&%L3$4*
UqaX*q"=&%*UlRX*l3&737*=&%1&7>4*
UlAX*l"NN3&@"*Up=X*l"7'*p"7'*A%3'"7*
UEgX*67@&q"*UnD.X*kH=&%*
Uk!X*k=h*gO#%>44*U/nX*k3#37*=&%*!";;:)>%*
UkhX*k3#37*=&%1&7>4*UfRX*k3#37*F%374"8>37*
U]\X*k>)*=&%L3$4*U2,X*k>)p"77>8)*
UpgX*p"%>37*=&%*h&7>4*UahX*h:8N$*=&%*!"*
UDlX*D313$4&3*=&%1&7>4*UBJX*B(&1&##&7>*=&%1&7>4*UsoX*67@"7>4&3*=&%=4&3*U0DX*2(37'(3&*=&%1&7>4*U2sX*2&7'3#"%>*=&%1&7>4*Um!X*2N$;3%N*=&%1&7>4*
U2qX*2#&8>k>)*U0AX*F(3&*=&%=4&3*UFqX*F(3&*=&%L3$4*
Uq2X*F&37e&7*=&%1&7>4*UD0X*n&3;>7*
=4&37*=&%1&7>4*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
/P*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
UmnX*=&%*m:437*U!=X*=&%*!(&73*U=6X*=&%*67@&3*U=pX*=&%34&3*UflX*=f=*
UglX*=f=*\&7'4*UGoX*=4&373*
UBqX*m37'N"N*=&%L3$4*UkAX*m>&e&7'*!3#&)31*U!nX*!3)(3$*B38&Q8*U!6X*!(&73*=&%1&7>4*
UDRX*!(&73*g34)>%7*U!oX*!(&73*2":)(>%7*UpfX*!(&73*R7&)>@*
UBfX*!(&73*\>4)*=&%*UmJX*gd=*=&%L3$4*
UqaX*q"=&%*UlRX*l3&737*=&%1&7>4*
UlAX*l"NN3&@"*Up=X*l"7'*p"7'*A%3'"7*
UEgX*67@&q"*UnD.X*kH=&%*
Uk!X*k=h*gO#%>44*U/nX*k3#37*=&%*!";;:)>%*
UkhX*k3#37*=&%1&7>4*UfRX*k3#37*F%374"8>37*
U]\X*k>)*=&%L3$4*U2,X*k>)p"77>8)*
UpgX*p"%>37*=&%*h&7>4*UahX*h:8N$*=&%*!"*
UDlX*D313$4&3*=&%1&7>4*UBJX*B(&1&##&7>*=&%1&7>4*UsoX*67@"7>4&3*=&%=4&3*U0DX*2(37'(3&*=&%1&7>4*U2sX*2&7'3#"%>*=&%1&7>4*Um!X*2N$;3%N*=&%1&7>4*
U2qX*2#&8>k>)*U0AX*F(3&*=&%=4&3*UFqX*F(3&*=&%L3$4*
Uq2X*F&37e&7*=&%1&7>4*UD0X*n&3;>7*
=4&37*=&%1&7>4*G7HI;>*37@*A>13$>@*01&'()45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Asian Airports
/E*
G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*=#%&1**,-./*
Rank Airport Sample Size On-time Late
(15-29 min) Very Late
(30-44 min) Excessive (45+ min) Cancelled Diverted
32 Beijing (PEK) 21,065 27.92% 29.31% 17.79% 24.74% 1.35% 0.24%
20 Changsha (CSX) 4,456 46.63% 17.59% 10.13% 25.46% 1.91% 0.18%
29 Chengdu (CTU) 8,051 35.14% 27.18% 12.87% 24.56% 2.31% 0.24%
21 Chongqing (CKG) 6,495 45.14% 21.48% 10.57% 22.57% 1.35% 0.25%
16 Dalian (DLC) 3,390 55.79% 17.20% 9.54% 17.23% 3.24% 0.24%
8 Delhi (DEL) 10,205 87.53% 4.54% 2.33% 5.60% 0.46% 0.00%
7 Fukuoka (FUK) 5,583 89.31% 7.39% 1.77% 1.48% 0.64% 0.05%
35 Guangzhou (CAN) 12,427 20.59% 28.11% 16.03% 35.04% 2.48% 0.22%
27 Haikou (HAK) 3,106 40.07% 22.77% 11.66% 25.11% 0.61% 0.39%
33 Hangzhou (HGH) 6,675 25.18% 19.75% 13.79% 40.91% 2.97% 0.37%
15 Hong Kong (HKG) 12,269 67.96% 14.25% 6.93% 10.86% 0.98% 0.01%
6 Jeju (CJU) 4,572 89.81% 7.45% 1.56% 1.18% 0.22% 0.00%
22 Kunming (KMG) 9,497 43.00% 25.53% 11.26% 19.95% 3.62% 0.25%
3 Nagoya (NGO) 3,328 93.90% 3.29% 1.30% 1.45% 0.48% 0.06%
28 Nanking (NKG) 4,232 38.83% 18.81% 11.51% 30.66% 2.27% 0.19%
12 Okinawa (OKA) 3,666 82.00% 11.95% 3.10% 2.96% 0.46% 0.00%
1 Osaka (ITM) 5,700 95.56% 2.68% 0.90% 0.85% 0.35% 0.02%
5 Osaka (KIX) 4,374 90.69% 5.46% 1.88% 1.93% 0.34% 0.05%
19 Qingdao (TAO) 4,201 50.44% 17.71% 10.21% 21.37% 2.31% 0.27%
23 Sanya (SYX) 2,554 42.35% 18.45% 10.65% 28.27% 0.70% 0.28%
2 Sapporo (CTS) 5,748 94.25% 3.25% 1.21% 1.29% 1.90% 0.00%
10 Seoul (GMP) 5,200 84.38% 13.42% 1.33% 0.87% 0.54% 0.00%
14 Seoul (ICN) 9,752 73.86% 17.27% 4.33% 4.54% 0.16% 0.00%
30 Shanghai (PVG) 12,195 33.19% 25.82% 13.58% 27.18% 2.48% 0.23%
31 Shanghai (SHA) 9,024 31.43% 23.88% 14.16% 30.22% 4.54% 0.31%
34 Shenzhen (SZX) 7,584 21.54% 22.91% 14.88% 40.58% 2.43% 0.09%
11 Singapore (SIN) 7,176 83.76% 9.91% 3.12% 3.20% 3.82% 0.01%
13 Taipei (TPE) 6,888 79.96% 11.39% 3.65% 5.00% 0.45% 0.00%
4 Tokyo (HND) 17,791 92.34% 4.58% 1.50% 1.55% 0.54% 0.03%
9 Tokyo (NRT) 7,865 85.83% 7.16% 2.75% 4.25% 0.78% 0.00%
18 Urumqi (URC) 4,731 51.55% 25.10% 8.32% 14.92% 1.40% 0.11%
17 Wuhan (WUH) 4,966 51.76% 19.02% 8.73% 20.34% 1.77% 0.14%
24 Xiamen (XMN) 5,702 42.05% 18.12% 11.57% 28.17% 1.46% 0.09%
26 Xian (XIY) 8,508 41.16% 28.03% 11.64% 19.02% 2.24% 0.16%
25 Zhengzhou (CGO) 3,954 41.71% 19.28% 11.98% 26.72% 2.02% 0.31%
Aggregate 252,930 57.40% 17.25% 8.60% 16.61% 1.63% 0.13%
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
/^*
,^9],Z*
_E9E/Z*
/P9._Z*
_P9._Z*
PP9^]Z*
a^9P/Z*
a]9/.Z*
,-9P]Z*
_-9-^Z*
,P9.aZ*
E^9]EZ*
a]9a.Z*
_/9--Z*
]/9]-Z*
/a9a/Z*
a,9--Z*
]P9PEZ*
]-9E]Z*
P-9__Z*
_,9/PZ*
]_9,PZ*
a_9/aZ*
^/9aEZ*
//9.]Z*
/.9_/Z*
,.9P_Z*
a/9^EZ*
^]9]EZ*
],9/_Z*
aP9a/Z*
P.9PPZ*
P.9^EZ*
_,9-PZ*
_.9.EZ*
_.9^.Z*
-9--Z* .-9--Z* ,-9--Z* /-9--Z* _-9--Z* P-9--Z* E-9--Z* ^-9--Z* a-9--Z* ]-9--Z* .--9--Z*
m>&e&7'*UBgpX*
!(37'4(3*U!2nX*
!(>7'@:*U!FRX*
!("7'Y&7'*U!pqX*
A31&37*UAh!X*
A>1(&*UAghX*
0:N:"N3*U0RpX*
q:37'M(":*U!=fX*
l3&N":*Ul=pX*
l37'M(":*UlqlX*
l"7'*p"7'*UlpqX*
k>e:*U!kRX*
p:7;&7'*UpDqX*
f3'"$3*UfqGX*
f37N&7'*UfpqX*
GN&73L3*UGp=X*
G43N3*U6FDX*
G43N3*Up6nX*
s&7'@3"*UF=GX*
237$3*U2TnX*
23##"%"*U!F2X*
2>":1*UqDBX*
2>":1*U6!fX*
2(37'(3&*UBdqX*
2(37'(3&*U2l=X*
2(>7M(>7*U2onX*
2&7'3#"%>*U26fX*
F3&#>&*UFBgX*
F"N$"*UlfAX*
F"N$"*UfJFX*
R%:;Y&*URJ!X*
\:(37*U\RlX*
n&3;>7*UnDfX*
n&37*Un6TX*
o(>7'M(":*U!qGX*
=4&37*=&%#"%)4*G7HI;>*A>#3%):%>45*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
/a*
.9/PZ*
.9].Z*
,9/.Z*
.9/PZ*
/9,_Z*
-9_EZ*
-9E_Z*
,9_aZ*
-9E.Z*
,9]^Z*
-9]aZ*
-9,,Z*
/9E,Z*
-9_aZ*
,9,^Z*
-9_EZ*
-9/PZ*
-9/_Z*
,9/.Z*
-9^-Z*
.9]-Z*
-9P_Z*
-9.EZ*
,9_aZ*
_9P_Z*
,9_/Z*
/9a,Z*
-9_PZ*
-9P_Z*
-9^aZ*
.9_-Z*
.9^^Z*
.9_EZ*
,9,_Z*
,9-,Z*
-9--Z* -9P-Z* .9--Z* .9P-Z* ,9--Z* ,9P-Z* /9--Z* /9P-Z* _9--Z* _9P-Z* P9--Z*
m>&e&7'*UBgpX*
!(37'4(3*U!2nX*
!(>7'@:*U!FRX*
!("7'Y&7'*U!pqX*
A31&37*UAh!X*
A>1(&*UAghX*
0:N:"N3*U0RpX*
q:37'M(":*U!=fX*
l3&N":*Ul=pX*
l37'M(":*UlqlX*
l"7'*p"7'*UlpqX*
k>e:*U!kRX*
p:7;&7'*UpDqX*
f3'"$3*UfqGX*
f37N&7'*UfpqX*
GN&73L3*UGp=X*
G43N3*U6FDX*
G43N3*Up6nX*
s&7'@3"*UF=GX*
237$3*U2TnX*
23##"%"*U!F2X*
2>":1*UqDBX*
2>":1*U6!fX*
2(37'(3&*UBdqX*
2(37'(3&*U2l=X*
2(>7M(>7*U2onX*
2&7'3#"%>*U26fX*
F3&#>&*UFBgX*
F"N$"*UlfAX*
F"N$"*UfJFX*
R%:;Y&*URJ!X*
\:(37*U\RlX*
n&3;>7*UnDfX*
n&37*Un6TX*
o(>7'M(":*U!qGX*
=4&37*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*=#%&1*,-./*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
0:11*B3'>*!(3%)*D34)>%*
/]*
-Z* .-Z* ,-Z* /-Z* _-Z* P-Z* E-Z* ^-Z* a-Z* ]-Z* .--Z*
m>&e&7'*UBgpX*!(37'4(3*U!2nX*!(>7'@:*U!FRX*
!("7'Y&7'*U!pqX*A31&37*UAh!X*A>1(&*UAghX*
0:N:"N3*U0RpX*q:37'M(":*U!=fX*
l3&N":*Ul=pX*l37'M(":*UlqlX*l"7'*p"7'*UlpqX*
k>e:*U!kRX*p:7;&7'*UpDqX*f3'"$3*UfqGX*f37N&7'*UfpqX*GN&73L3*UGp=X*
G43N3*U6FDX*G43N3*Up6nX*
s&7'@3"*UF=GX*237$3*U2TnX*
23##"%"*U!F2X*2>":1*UqDBX*2>":1*U6!fX*
2(37'(3&*UBdqX*2(37'(3&*U2l=X*2(>7M(>7*U2onX*2&7'3#"%>*U26fX*
F3&#>&*UFBgX*F"N$"*UlfAX*F"N$"*UfJFX*
R%:;Y&*URJ!X*\:(37*U\RlX*n&3;>7*UnDfX*
n&37*Un6TX*o(>7'M(":*U!qGX*
=4&37*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*=#%&1*,-./*
G7HF&;>* h3)>*U.PH,]*;&7X* d>%$*h3)>*U/-H__*;&7X* gO8>44&?>*U_P`*;&7X* A&?>%)>@*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Top 10 Lists
+,-.& !$#%$-/& 0-12$3/&
1 (AY) Finnair 91.14%
2 (VO) Tyrolean Airways 91.05%
3 (U2) EasyJet 91.00%
4 (SA) South African 90.16%
5 (AB) Air Berlin 88.59%
6 (KL) KLM 88.04%
7 (GF) Gulf Air 87.79%
8 (UX) Air Europa 87.78%
9 (SU) Aeroflot 86.97%
10 (NZ) Air New Zealand 86.70%
_-*
+,-.& 45#67&!3/#$8,-&!$#%$-/9& 0-12$3/&
1 (HA) Hawaiian 91.29%
2 (QX) Horizon 91.01%
3 (5D) Aeroméxico Connect 89.61%
4 (AS) Alaska 86.88%
5 (DL) Delta 85.16%
6 (CP) Compass 84.57%
7 (QK) Jazz 83.51%
8 (US) US Airways 81.65%
9 (9E) Pinnacle 81.50%
10 (OO) SkyWest 81.33%
+,-.& :;#5"/,-&!$#%$-/9& 0-12$3/&
1 (TF) Malmo Aviation 95.93%
2 (A3) Aegean Airlines 95.16%
3 (YS) Régional 94.24%
4 (CJ) BA CityFlyer 93.66%
5 (WA) KLM Cityhopper 92.87%
6 (OA) Olympic Air 92.43%
7 (NT) Binter Canarias 92.12%
8 (KF) Blue1 92.09%
9 (LM) Loganair 91.47%
10 (LO) LOT - Polish Airlines 91.42%
+,-.& !9$,-&!$#%$-/9& 0-12$3/&
1 (3X) Japan Air Commuter 95.52%
2 (BX) Air Busan 95.33%
3 (XM1) J-Air 95.01%
4 (HD) Hokkaido 92.84%
5 (EH) ANA Wings 90.36%
6 (6E) IndiGo 89.93%
7 (FD) Thai AirAsia 89.67%
8 (S2) JetKonnect 88.92%
9 (JC) JAL Express 87.46%
10 (NH) ANA 85.21%
=&%1&7>*G7HI;>*=%%&?31*B>%<"%;378>*C$*J>'&"7*
D3e"%*67)>%73I"731*=&%1&7>4* f"%)(*=;>%&837*=&%1&7>4*
g:%"#>37*=&%1&7>4* =4&37*=&%1&7>4*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Top 10 Lists
+,-.& !$#"5#6& 0-12$3/&
1 Tokyo (HND) 92.34%
2 Munich (MUC) 89.52%
3 Seattle (SEA) 86.72%
4 Frankfurt (FRA) 85.09%
5 Amsterdam (AMS) 83.84%
6 Singapore (SIN) 83.76%
7 Minneapolis (MSP) 83.44%
8 Charlotte (CLT) 83.40%
9 Phoenix (PHX) 82.89%
10 Boston (BOS) 82.80%
_.*
+,-.& !$#"5#6& 0-12$3/&
1 Vancouver (YVR) 88.63%
2 Salt Lake City (SLC) 87.50%
3 Seattle (SEA) 86.72%
4 Portland (PDX) 86.10%
5 Honolulu (HNL) 85.88%
6 Montreal (YUL) 84.85%
7 Calgary (YYC) 84.69%
8 Minneapolis (MSP) 83.44%
9 Charlotte (CLT) 83.40%
10 Phoenix (PHX) 82.89%
+,-.& !$#"5#6& 0-12$3/&
1 Istanbul (SAW) 93.93%
2 Athens (ATH) 91.04%
3 Munich (MUC) 89.52%
4 Berlin (TXL) 89.01%
5 Prague (PRG) 88.85%
6 Hamburg (HAM) 87.83%
7 Vienna (VIE) 87.79%
8 Warsaw (WAW) 87.03%
9 Birmingham (BHX) 85.99%
10 Dusseldorf (DUS) 85.90%
+,-.& !$#"5#6& 0-12$3/&
1 Osaka (ITM) 95.56%
2 Sapporo (CTS) 94.25%
3 Nagoya (NGO) 93.90%
4 Tokyo (HND) 92.34%
5 Osaka (KIX) 90.69%
6 Jeju (CJU) 89.81%
7 Fukuoka (FUK) 89.31%
8 Delhi (DEL) 87.53%
9 Tokyo (NRT) 85.83%
10 Seoul (GMP) 84.38%
D3e"%*67)>%73I"731*=&%#"%)4* f"%)(*=;>%&837*=&%#"%)4*
g:%"#>37*=&%#"%)4* =4&37*=&%#"%)4*
=&%#"%)*G7HI;>*A>#3%):%>*B>%<"%;378>*C$*J>'&"74*
!"#$%&&'()*&
!"#$%&'()*+*,-./*01&'()2)3)45*6789*
Appendix A>Q7&I"74*"<*A>13$4*F(>*<"11"L&7'*)>%;4*3%>*:4>@*)"*@>48%&C>*37@*83)>'"%&M>*)(>*;3'7&):@>*"<*K&'()*@>13$4b*
!! 0-1<3/&i*=*K&'()*&4*8"74&@>%>@*"7HI;>*&<*&)*3%%&?>4*"%*@>#3%)4*3)*)(>*'3)>*1>44*)(37*.P*;&7:)>4*3r>%*)(>*48(>@:1>@*'3)>*I;>9*
!! =,6/&i*=*K&'()*&4*81344&Q>@*34*13)>*&<*&)*3%%&?>4*"%*@>#3%)4*3)*)(>*'3)>*@>13$>@*<%";*.P*)"*,]*;&7:)>4*3r>%*48(>@:1>@*'3)>*I;>9*
!! >/#?&=,6/&i*d>%$*13)>*&781:@>4*K&'()4*)(3)*3%%&?>*"%*@>#3%)*3)*)(>*'3)>*<%";*/-*)"*__*;&7:)>4*3r>%*)(>*48(>@:1>@*'3)>*I;>9*
!! :@8/99$A/*i*gO8>44&?>*&781:@>4*K&'()4*)(3)*3%%&?>*"%*@>#3%)*3)*)(>*'3)>*_P*;&7:)>4*"%*;"%>*3r>%*)(>*48(>@:1>@*'3)>*I;>9*
23;#1>*2&M>5*!378>113I"745*37@*01&'()*!";#1>I"74*!! B,3"%/&B$C/&i*23;#1>*4&M>*@3)3*&4*3*8":7)*"<*)(>*7:;C>%*"<*K&'()4*<"%*L(&8(*01&'()2)3)4*L34*
3C1>*)"*83#):%>*'3)>*@>#3%):%>5*3%%&?31*"%*8378>113I"7*@3)39*!! 0-1<3/&D&E/%,?&F,%8;%,<5-9&i**F(>*8318:13I"7*"<*"7HI;>*37@*@>13$>@*K&'()*#>%8>7)3'>4*
&781:@>*"71$*)("4>*K&'()4*)(3)*L>%>*8";#1>)>@*37@*<"%*L(&8(*01&'()2)3)4*L34*3C1>*)"*8"11>8)*Q731*4)3):4*U%>#%>4>7)>@*C$*23;#1>*2&M>X9*!378>11>@*K&'()4*3%>*7")*&781:@>@*&7*)(>*@>13$*8318:13I"74*C$*4:C)%38I7'*)(>*7:;C>%*"<*8378>113I"74*<%";*23;#1>*2&M>*C><"%>*8318:13I7'*"7HI;>*#>%8>7)3'>9*
!! F,-8/%%,<5-&i*0"%*)(>*#:%#"4>4*"<*8318:13I7'*8378>13I"7*#>%8>7)3'>4*)(>*7:;C>%*"<*8378>11>@*K&'()4*&4*@&?&@>@*C$*)(>*23;#1>*2&M>9**
!3%%&>%*2>1>8I"7*!%&)>%&3*!3%%&>%*K&'()*#>%<"%;378>*&4*344>44>@*"71$*<"%*3&%1&7>4*L(>%>*01&'()2)3)4*837*388:%3)>1$*@>)>%;&7>*)(>*K&'()*4)3):4*'3)>*@3)3*"7*3*4&'7&Q837)*#>%8>7)3'>*"<*)(>*48(>@:1>@*#344>7'>%*K&'()4*U7"*8(3%)>%*"%*:748(>@:1>@*#344>7'>%*K&'()45*"%*83%'"*K&'()4*3%>*8"74&@>%>@X9*F$#&8311$*a-Z*8"?>%3'>*&4*7>>@>@*)"*<"%*3*83%%&>%*)"*C>*&781:@>@*&7*)(>*3731$4&4*L&)(*8"?>%3'>*"r>7*&7*)(>*:##>%*]-Z*%37'>9**
=&%#"%)*2>1>8I"7*!%&)>%&3*B>%<"%;378>*&4*344>44>@*"71$*<"%*3&%#"%)4*L(>%>*01&'()2)3)4*837*388:%3)>1$*@>)>%;&7>*)(>*":)8";>*"<*3*4&'7&Q837)*#"%I"7*"<*37*3&%#"%)[4*@>#3%):%>4*"<*48(>@:1>@*#344>7'>%*K&'()4*U7"*8(3%)>%*"%*:748(>@:1>@*#344>7'>%*K&'()45*"%*83%'"*K&'()4*3%>*8"74&@>%>@X9*F$#&8311$*a-H]-Z*8"?>%3'>*&4*7>>@>@*<"%*37*3&%#"%)*)"*C>*&781:@>@*&7*)(>*3731$4&4*L&)(*8"?>%3'>*"r>7*&7*)(>*:##>%*]-Z*%37'>9*l"L>?>%5*&7*g:%"#>*37@*=4&3*)(>*8"?>%3'>*)(%>4("1@*L34*4>)*1"L>%*)"*&781:@>*3*8":#1>*"<*N>$*3&%#"%)4*&7*)(>*3731$4&49**
_,*
