FlightStats December 2013 On-Time Airline/Airport Performance Report

42
!"#"$%"& ()*+ !"#$%&'() + ,-./ 01&'()2)3)45 6789 Airline and Airport On-time Performance Report 2:;;3%$ "< =&%1&7> =%%&?314 37@ =&%#"%) A>#3%):%>4 <"% )(> #>%&"@ A>8>;B>% .5 ,-./ )(%":'( A>8>;B>% /.5 ,-./ C:B1&4(>@ D37:3%$ E5 ,-./

description

 

Transcript of FlightStats December 2013 On-Time Airline/Airport Performance Report

Page 1: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Airline and Airport On-time Performance Report

2:;;3%$*"<*=&%1&7>*=%%&?314*37@*=&%#"%)*A>#3%):%>4*<"%*)(>*#>%&"@**A>8>;B>%*.5*,-./*)(%":'(*A>8>;B>%*/.5*,-./*

*

*

*

C:B1&4(>@*D37:3%$*E5*,-./*

.*

Page 2: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789* ,*

=B4)%38)*F(&4*01&'()2)3)4*;"7)(1$*G7HI;>*C>%<"%;378>*J>#"%)*8";#3%>4*)(>*"7HI;>*#>%<"%;378>*"<*48(>@:1>@*#344>7'>%*K&'()4*"#>%3)>@*B$*)(>*)"#*3&%1&7>4*)(%":'(":)*?3%&":4*%>'&"74*'1"B311$*34*L>11*34*)"#*#>%<"%;&7'*3&%#"%)4*B34>@*"7*)(>&%*%>#"%)>@*@>#3%):%>*#>%<"%;378>9**F(>*%>#"%)*4:;;3%&M>4*)(>*@3)3*B$*83%%&>%*37@*&781:@>4*3*B%>3N@"L7*"<*"7HI;>5*13)>5*?>%$*13)>*37@*>O8>44&?>1$*13)>*3%%&?314*37@*@>#3%):%>49*=14"*&781:@>@*&4*)(>*3?>%3'>*@>13$*<"%*K&'()4*3%%&?&7'*;"%>*)(37*.P*;&7:)>4*13)>5*)(>*#>%8>7)3'>*"<*K&'()4*8378>11>@*37@*@&?>%)>@9*J><>%*)"*>38(*83)>'"%$*4>8I"7*<"%*)(>*K&'()*4)3):4*8"?>%3'>*"<*)(>*3&%1&7>4*48(>@:1>@*K&'()45*37@*)(>*3&%#"%)4*48(>@:1>@*@>#3%):%>49*

J><>%*)"*)(>*=##>7@&O*<"%*@>Q7&I"7*"<*@>13$*81344&Q83I"75*8378>113I"7*8318:13I"745*37@*)(>*3&%1&7>5*K&'()*37@*3&%#"%)*4>1>8I"7*8%&)>%&39**

R43'>*37@*=S%&B:I"7*T":*3%>*<%>>*)"*%>H#:B1&4(*)(>*&7<"%;3I"7*&7*)(&4*%>#"%)*"7*$":%*L>B4&)>5*B1"'5*"%*&7*#%&7)>@*;3)>%&31*34*1"7'*34*$":*#%"?&@>*3S%&B:I"7*)"*01&'()2)3)4*37@*3*1&7N*)"*LLL9K&'()4)3)498";9*

A&4813&;>%**!:4)";>%*38N7"L1>@'>4*)(3)*311*@3)3*#%"?&@>@*"%*3?3&13B1>*)(%":'(*01&'()2)3)4*&4*"L7>@*>&)(>%*B$*01&'()2)3)45*6789*"%*B$*)(&%@H#3%)$*@3)3*#%"?&@>%4*U)(>*VGL7>%4WX5*37@*)(3)*!:4)";>%*4(311*7")*38Y:&%>*37$*"L7>%4(&#*"%*&7)>%>4)*L(3)4">?>%*&7*4:8(*@3)39**01&'()2)3)4*@3)3*&4*4"1>1$*<"%*)(>*B>7>Q)*37@*#:%#"4>4*"<*!:4)";>%9**

F(>*&7<"%;3I"7*8"7)3&7>@*&7*01&'()2)3)4*%>#"%)4*(34*B>>7*8";#&1>@*<%";*?3%&":4*4":%8>45*37@*)(>*GL7>%4*@&4813&;*311*%>4#"74&B&1&)$*<"%*8(>8N&7'*37@*?>%&<$&7'*)(3)*)(>*:7@>%1$&7'*@3)3*&4*.--Z*388:%3)>9*!"74>Y:>7)1$5*)(>*@3)3*&4*#%"?&@>@*V34*&4W*37@*01&'()2)3)45*6789*#%"?&@>4*7"*L3%%37I>4*"<*37$*)$#>*)"*!:4)";>%9**01&'()2)3)45*6789*37@*&)4*@3)3*#%"?&@>%4*3%>*7")*1&3B1>*<"%*37$*8"74>Y:>7I31*@3;3'>4*"%*Q7378&31*1"44*83:4>@*B$*37$*#>%4"7[4*%>1&378>*"7*)(>*@3)39**

!";#37$*67<"%;3I"7**01&'()2)3)45*6789*P,,*2\*P)(*=?>*2:&)>*,--*C"%)137@5*G%>'"7*E],-^**R2=**

F>19*_.*UP-/X*,]^H-E/`**03Oa*_.*UP-/X*,]^H-E/E**

A&%>8)*#%>44*&7Y:&%&>4*)"*b">1*c>>*U71>>dK&'()4)3)498";X*

e&4&)*)(>*01&'()2)3)4*L>B4&)>*3)*LLL9K&'()4)3)498";9*

Page 3: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Table of Contents

/*

.9! f3g"%*67)>%73I"731*=&%1&7>4*37@*=&%#"%)4 *^*

=&%1&7>*=%%&?31*C>%<"%;378>*37@*!378>113I"74 *P*

=&%#"%)*A>#3%):%>*C>%<"%;378>*37@*!378>113I"74 *E*

,9! b"%)(*=;>%&837*J>'&"7 *./*

=&%1&7>*=%%&?31*C>%<"%;378>*37@*!378>113I"74 *.^*

=&%#"%)*A>#3%):%>*C>%<"%;378>*37@*!378>113I"74 *.`*

/9! h:%"#>37*J>'&"7 *,,*

=&%1&7>*=%%&?31*C>%<"%;378>*37@*!378>113I"74 *,/*

=&%#"%)*A>#3%):%>*C>%<"%;378>*37@*!378>113I"74 *,]*

^9! =4&37*J>'&"7 */.*

=&%1&7>*=%%&?31*C>%<"%;378>*37@*!378>113I"74 */,*

=&%#"%)*A>#3%):%>*C>%<"%;378>*37@*!378>113I"74 */i*

P9! F"#*.-*c&4)4*j*=&%1&7>4*37@*=&%#"%)4 *^-*

i9! =##>7@&O *^,*

Page 4: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Major International Airlines and Airports

2:;;3%$*"<*f"7)(1$*J>4:1)4**

f3g"%*67)>%73I"731*3&%1&7>4*"7*3?>%3'>*@>1&?>%>@*]P9.iZ*"<*)(>&%*K&'()4*)"*)(>*3%%&?31*'3)>*L&)(&7*.P*;&7:)>4*&7*A>8>;B>%5*4&'7&Q837)1$*@"L7*<%";*b"?>;B>%k4*`.9E^Z9**f"%>*)(37*`Z*L>%>*>O8>44&?>1$*13)>*U^P_*;&7:)>4X5*:#*<%";*P9,/Z*&7*b"?>;B>%9**Ul0X*l:1<*=&%5*U2eX*23:@&*=%3B&37*37@*U6mX*6B>%&3*L>%>*3B1>*)"*@>1&?>%*;"%>*)(37*``Z*"<*)(>&%*K&'()4*)"*)(>*3%%&?31*'3)>*L&)(&7*.P*;&7:)>49**

f3g"%*67)>%73I"731*3&%#"%)4*(3@*37*"7HI;>*@>#3%):%>*%3)>*"<*].Z5*@"L7*7>3%1$*EZ*<%";*b"?>;B>%4*]E9iPZ9**F"N$"k4*UnbAX*n37>@35*UbJFX*b3%&)3*37@*U2TAX*2$@7>$*)"##>@*)(>*1&4)9**U2TAX*2$@7>$5*%37N>@*,E*&7*b"?>;B>%5*@>1&?>%>@*37*"7HI;>*@>#3%):%>*%3)>*"<*`.9].Z*&7*A>8>;B>%9**

C1>34>*4>>*)(>*<"11"L&7'*#3'>4*"<*)(&4*%>#"%)*<"%*3*8";#1>)>*&7H@>#)(*%>?&>L9**

b")>a*F(>*K&'()*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*f3g"%*67)>%73I"731*=&%1&7>4*'%":#*L34*4>)*3)*`-Z9*0"%*)(>*f3g"%*67)>%73I"731*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*4>)*)"*]PZ*31)(":'(*&7*;"4)*834>4*&)*L34*L>11*3B"?>*E-Z9*

^*

Page 5: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Major International Airlines

P*

G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*

*Rank Airline

Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

33 (SU) Aeroflot 14,165 72.84% 12.48% 6.17% 8.51% 1.33% 0.00% 48 (AM) Aeromexico 4,459 57.67% 19.84% 9.04% 13.43% 0.99% 0.02% 15 (AB) Air Berlin 12,681 80.88% 10.20% 4.10% 4.82% 1.57% 0.00% 47 (AC) Air Canada 17,023 58.02% 14.94% 9.34% 17.57% 1.79% 0.14% 27 (CA) Air China 31,672 75.35% 11.66% 4.88% 8.09% 1.82% 0.02% 5 (UX) Air Europa 4,241 86.40% 7.05% 2.81% 3.71% 0.31% 0.02%

24 (AF) Air France 22,683 76.85% 12.29% 5.11% 5.75% 0.82% 0.00% 49 (AI) Air India 11,463 55.63% 15.82% 9.69% 18.87% 0.60% 0.00% 13 (NZ) Air New Zealand 5,291 82.34% 10.56% 3.41% 3.69% 0.13% 0.00% 44 (AK) Airasia 13,347 62.50% 16.94% 9.16% 11.41% 0.41% 0.00% 9 (AZ) Alitalia 10,510 83.75% 9.64% 3.47% 3.14% 0.80% 0.00%

31 (AA) American 60,173 74.35% 10.45% 5.27% 9.94% 5.73% 0.00% 8 (NH) ANA 20,498 83.85% 10.44% 2.92% 2.80% 0.61% 0.00%

30 (OZ) Asiana 9,522 74.48% 13.99% 5.41% 6.12% 0.83% 0.00% 23 (VO) Austrian Airlines 5,282 77.81% 11.96% 4.88% 5.36% 1.36% 0.00% 39 (AV) AVIANCA 13,059 69.08% 14.58% 6.64% 9.70% 0.18% 0.00% 41 (BA) British Airways 21,691 65.76% 14.54% 6.96% 12.73% 2.65% 0.01% 37 (CX) Cathay Pacific 8,920 69.99% 14.50% 6.60% 8.83% 0.66% 0.08% 42 (MU) China Eastern 46,379 65.08% 14.14% 7.25% 13.47% 7.95% 0.06% 18 (DL) Delta 72,263 79.33% 9.03% 4.20% 7.28% 0.38% 0.16% 7 (U2) EasyJet 29,880 84.08% 7.38% 3.03% 5.49% 0.63% 0.02%

21 (MS) Egyptair 6,201 78.71% 11.88% 4.21% 5.21% 1.84% 0.00% 34 (EK) Emirates 14,449 72.25% 14.82% 6.22% 6.69% 0.89% 0.01% 40 (EY) Etihad 5,890 68.55% 12.62% 8.29% 10.54% 0.29% 0.00% 38 (BR) EVA Airways 4,379 69.47% 15.46% 5.93% 9.14% 0.30% 0.00% 6 (AY) Finnair 3,396 84.78% 9.47% 2.96% 2.78% 0.53% 0.00% 1 (GF) Gulf Air 2,895 88.99% 5.80% 2.10% 3.11% 1.21% 0.00% 3 (IB) Iberia 5,752 88.11% 6.29% 2.67% 2.93% 0.24% 0.00% 4 (JL) Japan Airlines 10,641 87.35% 8.17% 2.21% 2.22% 0.28% 0.05%

25 (9W) Jet Airways 6,916 76.75% 9.62% 4.47% 9.11% 0.62% 0.06% 12 (KL) KLM 9,813 82.92% 8.68% 3.55% 4.85% 1.01% 0.00% 17 (KE) Korean Air Lines 12,749 80.18% 11.35% 3.80% 4.57% 0.38% 0.09% 10 (LH) Lufthansa 28,388 83.27% 9.87% 3.51% 3.35% 1.22% 0.00% 43 (MH) Malaysia Airlines 15,794 63.64% 16.79% 7.99% 11.58% 1.87% 0.00% 45 (PR) Philippine Airlines 3,152 60.94% 16.56% 8.95% 13.12% 0.35% 0.45% 11 (QF) Qantas 11,890 82.94% 9.68% 3.16% 4.19% 1.13% 0.03% 16 (QR) Qatar Airways 9,920 80.24% 10.26% 3.96% 5.54% 0.18% 0.00% 22 (SK) SAS 16,933 78.46% 9.83% 4.46% 7.24% 3.57% 0.00% 2 (SV) Saudi Arabian 13,394 88.72% 6.29% 2.03% 2.96% 0.04% 0.00%

14 (SQ) Singapore Airlines 7,606 82.04% 9.93% 3.30% 4.72% 0.74% 0.01% 19 (SA) South African 4,183 79.32% 11.04% 4.37% 5.28% 0.36% 0.00% 28 (LX) SWISS 10,320 75.27% 13.72% 4.93% 5.92% 1.75% 0.16% 35 (JJ) TAM 22,843 71.41% 14.29% 6.51% 7.79% 0.94% 0.00% 36 (TP) TAP - Air Portugal 6,122 70.67% 13.82% 6.36% 9.14% 0.80% 0.02% 29 (TG) Thai Airways 8,886 74.57% 17.50% 5.21% 2.72% 0.38% 0.00% 46 (UN) Transaero 5,522 60.35% 15.53% 8.16% 15.97% 1.21% 0.00% 26 (TK) Turkish Airlines 24,251 75.90% 11.58% 4.27% 8.25% 2.44% 0.00% 32 (UA) United 55,940 73.52% 10.54% 5.29% 10.25% 1.45% 0.40% 20 (US) US Airways 38,284 78.83% 9.88% 4.57% 6.65% 1.29% 0.07% 50 (UT) UTair Aviation 5,504 54.06% 20.71% 10.63% 14.59% 0.53% 0.00%

Aggregate 807,215 75.16% 11.56% 5.18% 8.04% 1.83% 0.06%

Page 6: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

i*

],9`^Z*P]9i]Z*

`-9``Z*P`9-,Z*

]P9/PZ*`i9^-Z*

]i9`PZ*PP9i/Z*

`,9/^Z*i,9P-Z*

`/9]PZ*]^9/PZ*

`/9`PZ*]^9^`Z*

]]9`.Z*iE9-`Z*

iP9]iZ*iE9EEZ*

iP9-`Z*]E9//Z*

`^9-`Z*]`9].Z*

],9,PZ*i`9PPZ*iE9^]Z*

`^9]`Z*``9EEZ*``9..Z*`]9/PZ*

]i9]PZ*`,9E,Z*

`-9.`Z*`/9,]Z*

i/9i^Z*i-9E^Z*

`,9E^Z*`-9,^Z*

]`9^iZ*``9],Z*

`,9-^Z*]E9/,Z*

]P9,]Z*].9^.Z*]-9i]Z*

]^9P]Z*i-9/PZ*

]P9E-Z*]/9P,Z*

]`9`/Z*P^9-iZ*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

U2RX*=>%"K")*U=fX*=>%";>O&8"*

U=mX*=&%*m>%1&7*U=!X*=&%*!373@3*U!=X*=&%*!(&73*

URoX*=&%*h:%"#3*U=0X*=&%*0%378>*U=6X*=&%*67@&3*

UbpX*=&%*b>L*p>3137@*U=qX*=&%34&3*U=pX*=1&)31&3*

U==X*=;>%&837*UbnX*=b=*

UGpX*=4&373*UeGX*=:4)%&37*=&%1&7>4*

U=eX*=e6=b!=*Um=X*m%&I4(*=&%L3$4*U!oX*!3)(3$*C38&Q8*UfRX*!(&73*h34)>%7*

UAcX*A>1)3*UR,X*h34$D>)*

Uf2X*h'$#)3&%*UhqX*h;&%3)>4*

UhTX*hI(3@*UmJX*he=*=&%L3$4*

U=TX*0&773&%*Ul0X*l:1<*=&%*

U6mX*6B>%&3*UDcX*D3#37*=&%1&7>4*UE\X*D>)*=&%L3$4*

UqcX*qcf*UqhX*q"%>37*=&%*c&7>4*

UcnX*c:r(3743*UfnX*f313$4&3*=&%1&7>4*UCJX*C(&1&##&7>*=&%1&7>4*

Us0X*s37)34*UsJX*s3)3%*=&%L3$4*

U2qX*2=2*U2eX*23:@&*=%3B&37*

U2sX*2&7'3#"%>*=&%1&7>4*U2=X*2":)(*=<%&837*

UcoX*2\622*UDDX*F=f*

UFCX*F=C*H*=&%*C"%):'31*UFlX*F(3&*=&%L3$4*URbX*F%3743>%"*

UFqX*F:%N&4(*=&%1&7>4*UR=X*R7&)>@*

UR2X*R2*=&%L3$4*URFX*RF3&%*=?&3I"7*

f3g"%*67)>%73I"731*=&%1&7>4*G7HI;>*=%%&?3145*A>8>;B>%*,-./*

Page 7: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

]*

.9//Z*-9EEZ*

.9P]Z*.9]EZ*.9`,Z*

-9/.Z*-9`,Z*

-9i-Z*-9./Z*

-9^.Z*-9`-Z*

P9]/Z*-9i.Z*-9`/Z*

.9/iZ*-9.`Z*

,9iPZ*-9iiZ*

]9EPZ*-9/`Z*

-9i/Z*.9`^Z*

-9`EZ*-9,EZ*-9/-Z*

-9P/Z*.9,.Z*

-9,^Z*-9,`Z*

-9i,Z*.9-.Z*

-9/`Z*.9,,Z*

.9`]Z*-9/PZ*

.9./Z*-9.`Z*

/9P]Z*-9-^Z*

-9]^Z*-9/iZ*

.9]PZ*-9E^Z*

-9`-Z*-9/`Z*

.9,.Z*,9^^Z*

.9^PZ*.9,EZ*

-9P/Z*

-9--Z* .9--Z* ,9--Z* /9--Z* ^9--Z* P9--Z* i9--Z* ]9--Z* `9--Z* E9--Z*

U2RX*=>%"K")*U=fX*=>%";>O&8"*

U=mX*=&%*m>%1&7*U=!X*=&%*!373@3*U!=X*=&%*!(&73*

URoX*=&%*h:%"#3*U=0X*=&%*0%378>*U=6X*=&%*67@&3*

UbpX*=&%*b>L*p>3137@*U=qX*=&%34&3*U=pX*=1&)31&3*

U==X*=;>%&837*UbnX*=b=*

UGpX*=4&373*UeGX*=:4)%&37*=&%1&7>4*

U=eX*=e6=b!=*Um=X*m%&I4(*=&%L3$4*U!oX*!3)(3$*C38&Q8*UfRX*!(&73*h34)>%7*

UAcX*A>1)3*UR,X*h34$D>)*

Uf2X*h'$#)3&%*UhqX*h;&%3)>4*

UhTX*hI(3@*UmJX*he=*=&%L3$4*

U=TX*0&773&%*Ul0X*l:1<*=&%*

U6mX*6B>%&3*UDcX*D3#37*=&%1&7>4*UE\X*D>)*=&%L3$4*

UqcX*qcf*UqhX*q"%>37*=&%*c&7>4*

UcnX*c:r(3743*UfnX*f313$4&3*=&%1&7>4*UCJX*C(&1&##&7>*=&%1&7>4*

Us0X*s37)34*UsJX*s3)3%*=&%L3$4*

U2qX*2=2*U2eX*23:@&*=%3B&37*

U2sX*2&7'3#"%>*=&%1&7>4*U2=X*2":)(*=<%&837*

UcoX*2\622*UDDX*F=f*

UFCX*F=C*H*=&%*C"%):'31*UFlX*F(3&*=&%L3$4*URbX*F%3743>%"*

UFqX*F:%N&4(*=&%1&7>4*UR=X*R7&)>@*

UR2X*R2*=&%L3$4*URFX*RF3&%*=?&3I"7*

f3g"%*67)>%73I"731*=&%1&7>4*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 8: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

`*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

U2RX*=>%"K")*U=fX*=>%";>O&8"*

U=mX*=&%*m>%1&7*U=!X*=&%*!373@3*U!=X*=&%*!(&73*

URoX*=&%*h:%"#3*U=0X*=&%*0%378>*U=6X*=&%*67@&3*

UbpX*=&%*b>L*p>3137@*U=qX*=&%34&3*U=pX*=1&)31&3*

U==X*=;>%&837*UbnX*=b=*

UGpX*=4&373*UeGX*=:4)%&37*=&%1&7>4*

U=eX*=e6=b!=*Um=X*m%&I4(*=&%L3$4*U!oX*!3)(3$*C38&Q8*UfRX*!(&73*h34)>%7*

UAcX*A>1)3*UR,X*h34$D>)*

Uf2X*h'$#)3&%*UhqX*h;&%3)>4*

UhTX*hI(3@*UmJX*he=*=&%L3$4*

U=TX*0&773&%*Ul0X*l:1<*=&%*

U6mX*6B>%&3*UDcX*D3#37*=&%1&7>4*UE\X*D>)*=&%L3$4*

UqcX*qcf*UqhX*q"%>37*=&%*c&7>4*

UcnX*c:r(3743*UfnX*f313$4&3*=&%1&7>4*UCJX*C(&1&##&7>*=&%1&7>4*

Us0X*s37)34*UsJX*s3)3%*=&%L3$4*

U2qX*2=2*U2eX*23:@&*=%3B&37*

U2sX*2&7'3#"%>*=&%1&7>4*U2=X*2":)(*=<%&837*

UcoX*2\622*UDDX*F=f*

UFCX*F=C*H*=&%*C"%):'31*UFlX*F(3&*=&%L3$4*URbX*F%3743>%"*

UFqX*F:%N&4(*=&%1&7>4*UR=X*R7&)>@*

UR2X*R2*=&%L3$4*URFX*RF3&%*=?&3I"7*

f3g"%*67)>%73I"731*=&%1&7>4*G7HI;>*37@*A>13$>@*A>#3%):%>45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 9: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Major International Airports

E*

G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*

Rank Airport Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

16 Amsterdam (AMS) 14,204 74.70% 13.68% 4.90% 6.68% 1.31% 0.04%

18 Atlanta (ATL) 36,297 74.62% 11.11% 5.25% 8.83% 0.87% 0.20%

33 Beijing (PEK) 22,387 55.98% 27.54% 9.28% 7.12% 2.81% 0.07%

17 Boston (BOS) 13,538 74.68% 9.70% 4.85% 10.50% 4.78% 0.26%

6 Charlotte (CLT) 22,445 79.77% 8.43% 3.98% 7.65% 1.50% 0.16%

32 Chicago (ORD) 34,922 60.76% 12.78% 7.59% 18.66% 4.52% 0.22%

26 Dallas (DFW) 27,891 67.91% 11.82% 6.69% 13.54% 10.62% 0.04%

31 Denver (DEN) 23,779 60.90% 14.06% 8.08% 16.63% 2.62% 0.33%

8 Detroit (DTW) 16,046 78.63% 7.83% 3.99% 9.36% 1.56% 0.18%

7 Frankfurt (FRA) 14,999 79.41% 13.07% 3.87% 3.58% 1.06% 0.07%

27 Hong Kong (HKG) 14,415 67.65% 16.49% 6.45% 9.39% 1.19% 0.02%

21 Houston (IAH) 20,691 72.45% 10.88% 5.43% 11.02% 1.88% 0.23%

35 Istanbul (IST) 15,118 38.27% 38.93% 12.59% 10.21% 2.26% 0.00%

29 Las Vegas (LAS) 13,505 65.84% 13.97% 8.28% 11.78% 0.69% 0.13%

25 London (LHR) 17,430 68.05% 15.84% 6.41% 9.66% 2.40% 0.04%

13 Los Angeles (LAX) 24,652 75.86% 9.79% 5.16% 9.02% 1.28% 0.18%

4 Madrid (MAD) 11,125 80.34% 10.76% 3.92% 4.90% 0.41% 0.08%

11 Miami (MIA) 14,524 77.72% 9.70% 4.52% 8.02% 0.86% 0.04%

12 Minneapolis (MSP) 16,349 76.83% 7.82% 4.28% 10.61% 1.50% 0.45%

5 Munich (MUC) 11,954 79.95% 11.98% 3.78% 4.29% 1.36% 0.00%

15 New York (LGA) 15,239 75.05% 8.19% 4.44% 12.23% 4.85% 0.08%

22 New York (JFK) 16,541 71.63% 10.12% 5.93% 12.11% 1.61% 0.21%

30 Newark (EWR) 16,883 64.65% 11.98% 6.91% 16.22% 4.65% 0.24%

28 Paris (CDG) 16,345 65.98% 19.39% 7.37% 7.25% 0.77% 0.01%

14 Philadelphia (PHL) 16,539 75.35% 8.21% 4.47% 11.86% 5.09% 0.10%

19 Phoenix (PHX) 16,325 73.11% 11.55% 6.00% 9.21% 0.97% 0.12%

20 Rome (FCO) 10,643 72.91% 16.51% 5.42% 5.15% 0.84% 0.01%

9 San Francisco (SFO) 16,668 78.36% 8.78% 4.48% 8.15% 1.35% 0.24%

10 Seattle (SEA) 12,617 78.21% 10.14% 4.43% 6.93% 1.02% 0.30%

34 Shanghai (PVG) 12,931 43.08% 32.96% 9.37% 14.55% 3.99% 0.04%

23 Singapore (SIN) 15,148 71.11% 15.51% 6.12% 7.24% 2.64% 0.01%

3 Sydney (SYD) 12,006 81.71% 10.55% 3.50% 4.23% 2.68% 0.01%

1 Tokyo (HND) 18,661 89.35% 6.92% 1.77% 1.94% 0.50% 0.02%

2 Tokyo (NRT) 8,279 84.35% 9.18% 2.97% 3.47% 0.48% 0.02%

24 Toronto (YYZ) 16,446 68.77% 12.32% 6.45% 12.26% 3.16% 0.21%

Aggregate 607,542 71.00% 13.22% 5.82% 9.82% 2.51% 0.14%

Page 10: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

.-*

]^9]-Z*

]^9i,Z*

PP9E`Z*

]^9i`Z*

]E9]]Z*

i-9]iZ*

i]9E.Z*

i-9E-Z*

]`9i/Z*

]E9^.Z*

i]9iPZ*

],9^PZ*

/`9,]Z*

iP9`^Z*

i`9-PZ*

]P9`iZ*

`-9/^Z*

]]9],Z*

]i9`/Z*

]E9EPZ*

]P9-PZ*

].9i/Z*

i^9iPZ*

iP9E`Z*

]P9/PZ*

]/9..Z*

],9E.Z*

]`9/iZ*

]`9,.Z*

^/9-`Z*

].9..Z*

`.9].Z*

`E9/PZ*

`^9/PZ*

i`9]]Z*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

=;4)>%@3;*U=f2X*

=)137)3*U=FcX*

m>&g&7'*UChqX*

m"4)"7*UmG2X*

!(3%1"S>*U!cFX*

!(&83'"*UGJAX*

A31134*UA0\X*

A>7?>%*UAhbX*

A>)%"&)*UAF\X*

0%37N<:%)*U0J=X*

n"7'*q"7'*UnqlX*

n":4)"7*U6=nX*

64)37B:1*U62FX*

c34*e>'34*Uc=2X*

c"7@"7*UcnJX*

c"4*=7'>1>4*Uc=oX*

f3@%&@*Uf=AX*

f&3;&*Uf6=X*

f&77>3#"1&4*Uf2CX*

f:7&8(*UfR!X*

b>L*T"%N*Ucl=X*

b>L*T"%N*UD0qX*

b>L3%N*Uh\JX*

C3%&4*U!AlX*

C(&13@>1#(&3*UCncX*

C(">7&O*UCnoX*

J";>*U0!GX*

237*0%378&48"*U20GX*

2>3S1>*U2h=X*

2(37'(3&*UCelX*

2&7'3#"%>*U26bX*

2$@7>$*U2TAX*

F"N$"*UnbAX*

F"N$"*UbJFX*

F"%"7)"*UTTpX*

f3g"%*67)>%73I"731*=&%#"%)4*G7HI;>*A>#3%):%>45*A>8>;B>%*,-./*

Page 11: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

..*

.9/.Z*

-9`]Z*

,9`.Z*

^9]`Z*

.9P-Z*

^9P,Z*

.-9i,Z*

,9i,Z*

.9PiZ*

.9-iZ*

.9.EZ*

.9``Z*

,9,iZ*

-9iEZ*

,9^-Z*

.9,`Z*

-9^.Z*

-9`iZ*

.9P-Z*

.9/iZ*

^9`PZ*

.9i.Z*

^9iPZ*

-9]]Z*

P9-EZ*

-9E]Z*

-9`^Z*

.9/PZ*

.9-,Z*

/9EEZ*

,9i^Z*

,9i`Z*

-9P-Z*

-9^`Z*

/9.iZ*

-9--Z* ,9--Z* ^9--Z* i9--Z* `9--Z* .-9--Z* .,9--Z*

=;4)>%@3;*U=f2X*

=)137)3*U=FcX*

m>&g&7'*UChqX*

m"4)"7*UmG2X*

!(3%1"S>*U!cFX*

!(&83'"*UGJAX*

A31134*UA0\X*

A>7?>%*UAhbX*

A>)%"&)*UAF\X*

0%37N<:%)*U0J=X*

n"7'*q"7'*UnqlX*

n":4)"7*U6=nX*

64)37B:1*U62FX*

c34*e>'34*Uc=2X*

c"7@"7*UcnJX*

c"4*=7'>1>4*Uc=oX*

f3@%&@*Uf=AX*

f&3;&*Uf6=X*

f&77>3#"1&4*Uf2CX*

f:7&8(*UfR!X*

b>L*T"%N*Ucl=X*

b>L*T"%N*UD0qX*

b>L3%N*Uh\JX*

C3%&4*U!AlX*

C(&13@>1#(&3*UCncX*

C(">7&O*UCnoX*

J";>*U0!GX*

237*0%378&48"*U20GX*

2>3S1>*U2h=X*

2(37'(3&*UCelX*

2&7'3#"%>*U26bX*

2$@7>$*U2TAX*

F"N$"*UnbAX*

F"N$"*UbJFX*

F"%"7)"*UTTpX*

f3g"%*67)>%73I"731*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 12: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

.,*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

=;4)>%@3;*U=f2X*=)137)3*U=FcX*m>&g&7'*UChqX*m"4)"7*UmG2X*

!(3%1"S>*U!cFX*!(&83'"*UGJAX*A31134*UA0\X*A>7?>%*UAhbX*A>)%"&)*UAF\X*0%37N<:%)*U0J=X*

n"7'*q"7'*UnqlX*n":4)"7*U6=nX*64)37B:1*U62FX*

c34*e>'34*Uc=2X*c"7@"7*UcnJX*

c"4*=7'>1>4*Uc=oX*f3@%&@*Uf=AX*f&3;&*Uf6=X*

f&77>3#"1&4*Uf2CX*f:7&8(*UfR!X*b>L*T"%N*Ucl=X*b>L*T"%N*UD0qX*b>L3%N*Uh\JX*

C3%&4*U!AlX*C(&13@>1#(&3*UCncX*

C(">7&O*UCnoX*J";>*U0!GX*

237*0%378&48"*U20GX*2>3S1>*U2h=X*

2(37'(3&*UCelX*2&7'3#"%>*U26bX*2$@7>$*U2TAX*F"N$"*UnbAX*F"N$"*UbJFX*

F"%"7)"*UTTpX*

f3g"%*67)>%73I"731*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 13: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

North American Region

2:;;3%$*"<*f"7)(1$*J>4:1)4*

G7*3?>%3'>5*b"%)(*=;>%&837*3&%1&7>4*@>1&?>%>@*]-9,]Z*"<*)(>&%*K&'()4*)"*)(>*3%%&?31*'3)>*L&)(&7*.P*;&7:)>4*"<*48(>@:1>5*8";#3%>@*)"*b"?>;B>%4*`/9^^Z9**UAcX*A>1)3*8"7I7:>@*)"*1>3@*)(>*;3g"%4*83%%&>%45*L(&1>*Un=X*n3L3&&37*;3&7)3&7>@*)(>*)"#*4#")*&7*b"%)(*=;>%&83*L&)(*37*"7HI;>*#>%<"%;378>*%3I7'*"<*EP9EEZ9**Ul^X*=11>'&37)*37@*UeoX*e&%'&7*=;>%&83*314"*)"##>@*)(>*1&4)9*

F(>*3?>%3'>*"7HI;>*@>#3%):%>*#>%<"%;378>*<"%*)(>*b"%)(*=;>%&837*3&%#"%)4*L34*].9]`Z5*8";#3%>@*)"*b"?>;B>%4*`^9.iZ9*UnbcX*n"7"1:1:5*U!cFX*!(3%1"S>*37@*UA!=X*\34(&7')"7*)"##>@*)(>*1&4)9**G?>%*.]Z*"<*@>#3%):%>4*L>%>*/-_*;&7:)>4*"%*'%>3)>%5*8";#3%>@*)"*`9EZ*&7*b"?>;B>%9****

C1>34>*4>>*)(>*<"11"L&7'*#3'>4*"<*)(&4*%>#"%)*<"%*3*8";#1>)>*&7H@>#)(*%>?&>L9**

*

b")>a*F(>*3%%&?31*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*b"%)(*=;>%&837*=&%1&7>4*'%":#*L34*4>)*3)*E-Z9*0"%*)(>*b"%)(*=;>%&837*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*314"*4>)*)"*E-Z9*67*B")(*83)>'"%&>45*8"?>%3'>*&4*)$#&8311$*'%>3)>%*)(37*E`Z9*

./*

Page 14: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

North American Airlines

.^*

G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*

Rank Airline Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

13 (5D) Aeroméxico Connect 11,579 74.47% 10.78% 5.42% 9.33% 1.42% 0.00%

33 (AC) Air Canada 17,023 58.02% 14.94% 9.34% 17.57% 1.79% 0.14%

20 (ZW) Air Wisconsin 14,708 71.00% 10.15% 5.46% 13.26% 5.77% 0.13%

12 (FL) Airtran 13,150 75.14% 11.79% 5.61% 7.42% 0.81% 0.04%

4 (AS) Alaska 14,119 85.33% 6.67% 2.62% 5.02% 1.00% 0.35%

2 (G4) Allegiant 4,472 87.30% 6.51% 2.53% 2.95% 0.00% 0.72%

14 (AA) American 60,173 74.35% 10.45% 5.27% 9.94% 5.73% 0.00%

24 (MQ) American Eagle 38,567 67.03% 10.16% 6.24% 16.57% 9.27% 0.00%

26 (9K) Cape Air 14,989 64.31% 16.78% 7.38% 11.26% 11.09% 0.28%

31 (RP) Chautauqua 11,598 61.67% 12.78% 7.07% 18.27% 4.70% 0.22%

18 (C5) CommutAir 5,399 72.62% 7.34% 4.71% 15.23% 5.63% 0.10%

11 (CP) Compass 5,496 75.92% 9.68% 4.78% 9.43% 1.84% 0.19%

8 (DL) Delta 72,263 79.33% 9.03% 4.20% 7.28% 0.38% 0.16%

23 (EV) ExpressJet 66,535 67.29% 10.19% 5.79% 16.44% 4.63% 0.29%

29 (F9) Frontier 7,105 62.81% 14.77% 7.36% 14.97% 0.53% 0.08%

30 (G7) GoJet 7,054 62.56% 10.47% 6.35% 20.42% 3.56% 0.21%

1 (HA) Hawaiian 6,571 95.99% 2.30% 0.90% 0.76% 0.17% 0.05%

6 (QX) Horizon 10,986 80.58% 9.42% 3.81% 5.82% 3.13% 0.39%

28 (QK) Jazz 21,826 64.02% 14.80% 6.89% 13.94% 3.17% 0.35%

27 (B6) Jetblue 25,690 64.20% 12.94% 7.16% 15.59% 1.31% 0.11%

7 (YV) Mesa 12,083 79.60% 8.73% 3.98% 7.61% 2.22% 0.08%

16 (PDT) Piedmont 9,000 73.26% 10.55% 5.13% 10.73% 6.30% 0.32%

19 (9E) Pinnacle 23,759 72.29% 10.07% 5.11% 12.38% 2.59% 0.15%

35 (PD) Porter 4,954 45.18% 15.39% 10.68% 28.02% 6.48% 0.73%

10 (JIA) PSA 10,062 77.93% 10.45% 4.11% 7.35% 2.93% 0.16%

22 (YX) Republic 17,779 68.96% 10.65% 5.71% 14.48% 3.88% 0.20%

21 (S5) Shuttle America 9,879 69.73% 10.48% 6.06% 13.48% 5.18% 0.23%

5 (3M) Silver 4,621 81.02% 6.18% 2.84% 9.11% 3.98% 0.86%

17 (OO) SkyWest 53,415 72.74% 10.06% 5.29% 11.55% 3.22% 0.36%

32 (WN) Southwest 95,905 59.31% 16.83% 9.84% 13.89% 0.71% 0.13%

25 (NK) Spirit 8,047 65.67% 11.96% 6.34% 15.92% 0.97% 0.11%

15 (UA) United 55,940 73.52% 10.54% 5.29% 10.25% 1.45% 0.40%

9 (US) US Airways 38,284 78.83% 9.88% 4.57% 6.65% 1.29% 0.07%

3 (VX) Virgin America 5,160 86.72% 6.37% 2.57% 4.06% 1.09% 0.29%

34 (WS) Westjet 15,564 48.57% 16.82% 10.96% 23.53% 1.59% 0.12%

Aggregate 793,755 70.27% 11.42% 6.06% 12.06% 2.99% 0.19%

Page 15: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

.P*

]^9^]Z*

P`9-,Z*

].9--Z*

]P9.^Z*

`P9//Z*

`]9/-Z*

]^9/PZ*

i]9-/Z*

i^9/.Z*

i.9i]Z*

],9i,Z*

]P9E,Z*

]E9//Z*

i]9,EZ*

i,9`.Z*

i,9PiZ*

EP9EEZ*

`-9P`Z*

i^9-,Z*

i^9,-Z*

]E9i-Z*

]/9,iZ*

],9,EZ*

^P9.`Z*

]]9E/Z*

i`9EiZ*

iE9]/Z*

`.9-,Z*

],9]^Z*

PE9/.Z*

iP9i]Z*

]/9P,Z*

]`9`/Z*

`i9],Z*

^`9P]Z*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

UPAX*=>%";tO&8"*!"77>8)*

U=!X*=&%*!373@3*

Up\X*=&%*\&48"74&7*

U0cX*=&%)%37*

U=2X*=134N3*

Ul^X*=11>'&37)*

U==X*=;>%&837*

UfsX*=;>%&837*h3'1>*

UEqX*!3#>*=&%*

UJCX*!(3:)3:Y:3*

U!PX*!";;:)=&%*

U!CX*!";#344*

UAcX*A>1)3*

UheX*hO#%>44D>)*

U0EX*0%"7I>%*

Ul]X*l"D>)*

Un=X*n3L3&&37*

UsoX*n"%&M"7*

UsqX*D3MM*

UmiX*D>)B1:>*

UTeX*f>43*

UCAFX*C&>@;"7)*

UEhX*C&77381>*

UCAX*C"%)>%*

UD6=X*C2=*

UToX*J>#:B1&8*

U2PX*2(:S1>*=;>%&83*

U/fX*2&1?>%*

UGGX*2N$\>4)*

U\bX*2":)(L>4)*

UbqX*2#&%&)*

UR=X*R7&)>@*

UR2X*R2*=&%L3$4*

UeoX*e&%'&7*=;>%&83*

U\2X*\>4)g>)*

b"%)(*=;>%&837*=&%1&7>4*G7HI;>*=%%&?3145*A>8>;B>%*,-./*

Page 16: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

.i*

.9^,Z*

.9]EZ*

P9]]Z*

-9`.Z*

.9--Z*

-9--Z*

P9]/Z*

E9,]Z*

..9-EZ*

^9]-Z*

P9i/Z*

.9`^Z*

-9/`Z*

^9i/Z*

-9P/Z*

/9PiZ*

-9.]Z*

/9./Z*

/9.]Z*

.9/.Z*

,9,,Z*

i9/-Z*

,9PEZ*

i9^`Z*

,9E/Z*

/9``Z*

P9.`Z*

/9E`Z*

/9,,Z*

-9].Z*

-9E]Z*

.9^PZ*

.9,EZ*

.9-EZ*

.9PEZ*

-9--Z* ,9--Z* ^9--Z* i9--Z* `9--Z* .-9--Z* .,9--Z*

UPAX*=>%";tO&8"*!"77>8)*

U=!X*=&%*!373@3*

Up\X*=&%*\&48"74&7*

U0cX*=&%)%37*

U=2X*=134N3*

Ul^X*=11>'&37)*

U==X*=;>%&837*

UfsX*=;>%&837*h3'1>*

UEqX*!3#>*=&%*

UJCX*!(3:)3:Y:3*

U!PX*!";;:)=&%*

U!CX*!";#344*

UAcX*A>1)3*

UheX*hO#%>44D>)*

U0EX*0%"7I>%*

Ul]X*l"D>)*

Un=X*n3L3&&37*

UsoX*n"%&M"7*

UsqX*D3MM*

UmiX*D>)B1:>*

UTeX*f>43*

UCAFX*C&>@;"7)*

UEhX*C&77381>*

UCAX*C"%)>%*

UD6=X*C2=*

UToX*J>#:B1&8*

U2PX*2(:S1>*=;>%&83*

U/fX*2&1?>%*

UGGX*2N$\>4)*

U\bX*2":)(L>4)*

UbqX*2#&%&)*

UR=X*R7&)>@*

UR2X*R2*=&%L3$4*

UeoX*e&%'&7*=;>%&83*

U\2X*\>4)g>)*

b"%)(*=;>%&837*=&%1&7>4*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 17: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

.]*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

UPAX*=>%";tO&8"*!"77>8)*U=!X*=&%*!373@3*

Up\X*=&%*\&48"74&7*U0cX*=&%)%37*U=2X*=134N3*

Ul^X*=11>'&37)*U==X*=;>%&837*

UfsX*=;>%&837*h3'1>*UEqX*!3#>*=&%*

UJCX*!(3:)3:Y:3*U!PX*!";;:)=&%*

U!CX*!";#344*UAcX*A>1)3*

UheX*hO#%>44D>)*U0EX*0%"7I>%*Ul]X*l"D>)*

Un=X*n3L3&&37*UsoX*n"%&M"7*

UsqX*D3MM*UmiX*D>)B1:>*UTeX*f>43*

UCAFX*C&>@;"7)*UEhX*C&77381>*UCAX*C"%)>%*

UD6=X*C2=*UToX*J>#:B1&8*

U2PX*2(:S1>*=;>%&83*U/fX*2&1?>%*

UGGX*2N$\>4)*U\bX*2":)(L>4)*

UbqX*2#&%&)*UR=X*R7&)>@*

UR2X*R2*=&%L3$4*UeoX*e&%'&7*=;>%&83*

U\2X*\>4)g>)*

b"%)(*=;>%&837*=&%1&7>4*G7HI;>*37@*A>13$>@*01&'()45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 18: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

North American Airports

.`*

G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*

Rank Airport Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

18 Atlanta (ATL) 36,297 74.62% 11.11% 5.25% 8.83% 0.87% 0.20%

33 Baltimore (BWI) 8,893 60.79% 15.41% 8.71% 15.03% 1.72% 0.06%

17 Boston (BOS) 13,538 74.68% 9.70% 4.85% 10.50% 4.78% 0.26%

31 Calgary (YYC) 8,155 62.98% 13.83% 6.89% 15.90% 1.64% 0.40%

2 Charlotte (CLT) 22,445 79.77% 8.43% 3.98% 7.65% 1.50% 0.16%

34 Chicago (ORD) 34,922 60.76% 12.78% 7.59% 18.66% 4.52% 0.22%

35 Chicago (MDW) 7,914 45.72% 19.82% 13.37% 20.93% 0.76% 0.15%

11 Cleveland (CLE) 7,316 76.03% 7.42% 4.49% 11.74% 3.28% 0.31%

26 Dallas (DFW) 27,891 67.91% 11.82% 6.69% 13.54% 10.62% 0.04%

32 Denver (DEN) 23,779 60.90% 14.06% 8.08% 16.63% 2.62% 0.33%

4 Detroit (DTW) 16,046 78.63% 7.83% 3.99% 9.36% 1.56% 0.18%

27 Fort Lauderdale (FLL) 9,299 67.67% 12.36% 6.63% 13.17% 0.96% 0.17%

1 Honolulu (HNL) 6,033 92.88% 3.26% 1.36% 2.40% 0.35% 0.10%

21 Houston (IAH) 20,691 72.45% 10.88% 5.43% 11.02% 1.88% 0.23%

29 Las Vegas (LAS) 13,505 65.84% 13.97% 8.28% 11.78% 0.69% 0.13%

12 Los Angeles (LAX) 24,652 75.86% 9.79% 5.16% 9.02% 1.28% 0.18%

8 Miami (MIA) 14,524 77.72% 9.70% 4.52% 8.02% 0.86% 0.04%

9 Minneapolis (MSP) 16,349 76.83% 7.82% 4.28% 10.61% 1.50% 0.45%

19 Montreal (YUL) 7,783 73.93% 8.61% 5.02% 11.95% 3.26% 0.49%

16 New York (LGA) 15,239 75.05% 8.19% 4.44% 12.23% 4.85% 0.08%

22 New York (JFK) 16,541 71.63% 10.12% 5.93% 12.11% 1.61% 0.21%

30 Newark (EWR) 16,883 64.65% 11.98% 6.91% 16.22% 4.65% 0.24%

23 Orlando (MCO) 11,879 71.08% 11.60% 6.22% 10.90% 0.96% 0.20%

15 Philadelphia (PHL) 16,539 75.35% 8.21% 4.47% 11.86% 5.09% 0.10%

20 Phoenix (PHX) 16,325 73.11% 11.55% 6.00% 9.21% 0.97% 0.12%

5 Portland (PDX) 7,206 78.43% 9.55% 4.63% 7.14% 1.48% 0.24%

28 Saint Louis (STL) 6,705 66.86% 12.93% 6.93% 13.16% 2.88% 0.12%

10 Salt Lake City (SLC) 9,509 76.75% 8.70% 4.54% 9.60% 2.59% 0.41%

13 San Diego (SAN) 6,911 75.51% 9.93% 5.43% 9.07% 1.62% 0.06%

6 San Francisco (SFO) 16,668 78.36% 8.78% 4.48% 8.15% 1.35% 0.24%

7 Seattle (SEA) 12,617 78.21% 10.14% 4.43% 6.93% 1.02% 0.30%

25 Toronto (YYZ) 16,446 68.77% 12.32% 6.45% 12.26% 3.16% 0.21%

14 Vancouver (YVR) 8,914 75.43% 9.67% 4.66% 9.39% 1.20% 0.85%

3 Washington (DCA) 12,032 79.66% 6.82% 4.01% 9.36% 4.11% 0.15%

24 Washington (IAD) 11,162 69.83% 10.33% 5.41% 14.24% 4.04% 0.19%

Aggregate 521,608 71.78% 10.68% 5.74% 11.59% 2.74% 0.21%

Page 19: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

.E*

]^9i,Z*

i-9]EZ*

]^9i`Z*

i,9E`Z*

]E9]]Z*

i-9]iZ*

^P9],Z*

]i9-/Z*

i]9E.Z*

i-9E-Z*

]`9i/Z*

i]9i]Z*

E,9``Z*

],9^PZ*

iP9`^Z*

]P9`iZ*

]]9],Z*

]i9`/Z*

]/9E/Z*

]P9-PZ*

].9i/Z*

i^9iPZ*

].9-`Z*

]P9/PZ*

]/9..Z*

]`9^/Z*

ii9`iZ*

]i9]PZ*

]P9P.Z*

]`9/iZ*

]`9,.Z*

i`9]]Z*

]P9^/Z*

]E9iiZ*

iE9`/Z*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

=)137)3*U=FcX*

m31I;"%>*Um\6X*

m"4)"7*UmG2X*

!31'3%$*UTT!X*

!(3%1"S>*U!cFX*

!(&83'"*UGJAX*

!(&83'"*UfA\X*

!1>?>137@*U!chX*

A31134*UA0\X*

A>7?>%*UAhbX*

A>)%"&)*UAF\X*

0"%)*c3:@>%@31>*U0ccX*

n"7"1:1:*UnbcX*

n":4)"7*U6=nX*

c34*e>'34*Uc=2X*

c"4*=7'>1>4*Uc=oX*

f&3;&*Uf6=X*

f&77>3#"1&4*Uf2CX*

f"7)%>31*UTRcX*

b>L*T"%N*Ucl=X*

b>L*T"%N*UD0qX*

b>L3%N*Uh\JX*

G%137@"*Uf!GX*

C(&13@>1#(&3*UCncX*

C(">7&O*UCnoX*

C"%)137@*UCAoX*

23&7)*c":&4*U2FcX*

231)*c3N>*!&)$*U2c!X*

237*A&>'"*U2=bX*

237*0%378&48"*U20GX*

2>3S1>*U2h=X*

F"%"7)"*UTTpX*

e378":?>%*UTeJX*

\34(&7')"7*UA!=X*

\34(&7')"7*U6=AX*

b"%)(*=;>%&837*=&%#"%)4*G7HI;>*A>#3%):%>45*A>8>;B>%*,-./*

Page 20: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,-*

-9`]Z*

.9],Z*

^9]`Z*

.9i^Z*

.9P-Z*

^9P,Z*

-9]iZ*

/9,`Z*

.-9i,Z*

,9i,Z*

.9PiZ*

-9EiZ*

-9/PZ*

.9``Z*

-9iEZ*

.9,`Z*

-9`iZ*

.9P-Z*

/9,iZ*

^9`PZ*

.9i.Z*

^9iPZ*

-9EiZ*

P9-EZ*

-9E]Z*

.9^`Z*

,9``Z*

,9PEZ*

.9i,Z*

.9/PZ*

.9-,Z*

/9.iZ*

.9,-Z*

^9..Z*

^9-^Z*

-9--Z* .9--Z* ,9--Z* /9--Z* ^9--Z* P9--Z* i9--Z* ]9--Z* `9--Z* E9--Z* .-9--Z* ..9--Z*

=)137)3*U=FcX*

m31I;"%>*Um\6X*

m"4)"7*UmG2X*

!31'3%$*UTT!X*

!(3%1"S>*U!cFX*

!(&83'"*UGJAX*

!(&83'"*UfA\X*

!1>?>137@*U!chX*

A31134*UA0\X*

A>7?>%*UAhbX*

A>)%"&)*UAF\X*

0"%)*c3:@>%@31>*U0ccX*

n"7"1:1:*UnbcX*

n":4)"7*U6=nX*

c34*e>'34*Uc=2X*

c"4*=7'>1>4*Uc=oX*

f&3;&*Uf6=X*

f&77>3#"1&4*Uf2CX*

f"7)%>31*UTRcX*

b>L*T"%N*Ucl=X*

b>L*T"%N*UD0qX*

b>L3%N*Uh\JX*

G%137@"*Uf!GX*

C(&13@>1#(&3*UCncX*

C(">7&O*UCnoX*

C"%)137@*UCAoX*

23&7)*c":&4*U2FcX*

231)*c3N>*!&)$*U2c!X*

237*A&>'"*U2=bX*

237*0%378&48"*U20GX*

2>3S1>*U2h=X*

F"%"7)"*UTTpX*

e378":?>%*UTeJX*

\34(&7')"7*UA!=X*

\34(&7')"7*U6=AX*

b"%)(*=;>%&837*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 21: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,.*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

=)137)3*U=FcX*m31I;"%>*Um\6X*

m"4)"7*UmG2X*!31'3%$*UTT!X*

!(3%1"S>*U!cFX*!(&83'"*UGJAX*

!(&83'"*UfA\X*!1>?>137@*U!chX*

A31134*UA0\X*A>7?>%*UAhbX*A>)%"&)*UAF\X*

0"%)*c3:@>%@31>*U0ccX*n"7"1:1:*UnbcX*n":4)"7*U6=nX*c34*e>'34*Uc=2X*

c"4*=7'>1>4*Uc=oX*f&3;&*Uf6=X*

f&77>3#"1&4*Uf2CX*f"7)%>31*UTRcX*b>L*T"%N*Ucl=X*b>L*T"%N*UD0qX*b>L3%N*Uh\JX*G%137@"*Uf!GX*

C(&13@>1#(&3*UCncX*C(">7&O*UCnoX*C"%)137@*UCAoX*

23&7)*c":&4*U2FcX*231)*c3N>*!&)$*U2c!X*

237*A&>'"*U2=bX*237*0%378&48"*U20GX*

2>3S1>*U2h=X*F"%"7)"*UTTpX*

e378":?>%*UTeJX*\34(&7')"7*UA!=X*\34(&7')"7*U6=AX*

b"%)(*=;>%&837*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 22: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

European Region

2:;;3%$*"<*f"7)(1$*J>4:1)4*

F(>*3?>%3'>*"7HI;>*#>%<"%;378>*%3I7'*3;"7'*)(>*h:%"#>37*3&%1&7>4*L34*]E9-.Z5*@"L7*<%";*E]9/iZ*134)*;"7)(9*U6,X*6B>%&3*hO#%>44*L34*%37N>@*7:;B>%*"7>*3;"7'*h:%"#>37*3&%1&7>4*L&)(*37*"7HI;>*#>%<"%;378>*"<*E,9]/Z5*L(&1>*6B>%&3*1>@*)(>*;3g"%*83%%&>%4*L&)(*37*"7HI;>*#>%<"%;378>*"<*``9..Z9***

F(>*3?>%3'>*"7HI;>*@>#3%):%>*#>%<"%;378>*<"%*)(>*'%":#*L34*i`9`/Z5*@"L7*.-Z*<%";*b"?>;B>%9**U2=\X*64)37B:1*L34*h:%"#>k4*)"#*3&%#"%)*L&)(*3*`i9,PZ*"7HI;>*@>#3%):%>*#>%<"%;378>*&7*A>8>;B>%5*U=FnX*=)(>74*37@*UCf6X*C31;3*f311"%83*<"11"L>@*81"4>1$9**

C1>34>*4>>*)(>*<"11"L&7'*#3'>4*"<*)(&4*%>#"%)*<"%*3*8";#1>)>*&7H@>#)(*%>?&>L9**

b")>a*F(>*3%%&?31*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*h:%"#>37*=&%1&7>4*'%":#*L34*4>)*3)*`-Z9*0"%*)(>*h:%"#>37*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*314"*4>)*)"*]-Z9**0"%*B")(*'%":#4*)(>*8"?>%3'>*L34*)$#&8311$*L>11*3B"?>*E-Z9*

,,*

Page 23: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

European Airlines

,/*

G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*Rank Airline Sample

Size On-time Late (15-29 min)

Very Late (30-44 min)

Excessive (45+ min) Cancelled Diverted

11 (A3) Aegean Airlines 3,580 87.87% 8.57% 1.65% 1.90% 0.28% 0.00% 39 (RE) Aer Arann Express 2,023 75.27% 9.96% 4.85% 9.91% 4.25% 0.00% 45 (EI) Aer Lingus 5,258 68.26% 12.08% 6.15% 13.52% 1.92% 0.00% 41 (SU) Aeroflot 14,165 72.84% 12.48% 6.17% 8.51% 1.33% 0.00% 32 (AB) Air Berlin 12,681 80.88% 10.20% 4.10% 4.82% 1.57% 0.00% 14 (UX) Air Europa 4,241 86.40% 7.05% 2.81% 3.71% 0.31% 0.02% 37 (AF) Air France 22,683 76.85% 12.29% 5.11% 5.75% 0.82% 0.00% 23 (YW) Air Nostrum 5,282 83.81% 9.64% 4.00% 2.55% 0.61% 0.00% 4 (CT) Air One CityLiner 2,671 89.01% 6.41% 2.12% 2.46% 1.24% 0.00% 8 (BT) airBaltic 3,178 88.29% 7.91% 1.95% 1.85% 1.35% 0.00%

24 (AZ) Alitalia 10,510 83.75% 9.64% 3.47% 3.14% 0.80% 0.00% 36 (OS) Austrian Airlines 5,282 77.81% 11.96% 4.88% 5.36% 1.36% 0.00% 28 (CJ) BA CityFlyer 1,674 82.10% 6.14% 3.59% 6.86% 8.54% 1.31% 13 (KF) Blue1 1,011 86.48% 7.77% 1.82% 3.94% 1.98% 0.00% 20 (DB) Brit Air 3,218 84.66% 8.44% 3.89% 3.00% 1.74% 0.00% 46 (BA) British Airways 21,691 65.76% 14.54% 6.96% 12.73% 2.65% 0.01% 29 (SN) Brussels Airlines 4,387 81.70% 9.82% 3.72% 4.76% 1.85% 0.00% 30 (WX) Cityjet 1,813 81.61% 8.40% 3.06% 6.58% 2.81% 0.34% 31 (OU) Croatia Airlines 1,557 81.25% 10.89% 3.54% 4.32% 0.32% 0.00% 22 (U2) EasyJet 29,880 84.08% 7.38% 3.03% 5.49% 0.63% 0.02% 5 (K2) EuroLot 1,450 88.93% 6.43% 2.07% 2.57% 3.45% 0.00%

16 (EW) Eurowings 2,401 86.27% 7.16% 3.05% 3.52% 1.71% 0.00% 19 (AY) Finnair 3,396 84.78% 9.47% 2.96% 2.78% 0.53% 0.00% 2 (4U) Germanwings 5,294 91.60% 4.53% 1.94% 1.94% 1.55% 0.00% 9 (IB) Iberia 5,752 88.11% 6.29% 2.67% 2.93% 0.24% 0.00% 1 (I2) Iberia Express 2,147 92.73% 5.03% 1.21% 1.02% 0.00% 0.00%

49 (FI) Icelandair 810 49.26% 21.91% 13.49% 15.35% 0.25% 0.00% 26 (KL) KLM 9,813 82.92% 8.68% 3.55% 4.85% 1.01% 0.00% 6 (WA) KLM Cityhopper 7,023 88.83% 4.51% 2.19% 4.48% 1.72% 0.00%

33 (LOG) Loganair Ltd. 1,906 79.35% 7.33% 3.02% 10.30% 6.24% 0.00% 27 (LO) LOT - Polish Airlines 3,794 82.55% 10.02% 2.91% 4.52% 1.37% 0.00% 25 (LH) Lufthansa 28,388 83.27% 9.87% 3.51% 3.35% 1.22% 0.00% 21 (CL) Lufthansa Cityline 10,330 84.20% 9.11% 3.36% 3.33% 2.19% 0.01% 3 (TF) Malmo Aviation 1,175 90.31% 8.30% 1.40% 0.00% 2.55% 0.00%

15 (ZN) NAYSA 1,805 86.28% 7.12% 2.95% 3.65% 4.32% 0.00% 44 (DY) Norwegian Air Shuttle 11,694 69.60% 14.92% 6.26% 9.22% 1.62% 0.00% 10 (OA) Olympic Air 2,119 87.97% 7.14% 2.35% 2.54% 1.56% 0.00% 7 (YS) Régional 4,349 88.65% 7.43% 1.92% 2.01% 1.56% 0.00%

18 (FV) Rossiya 3,359 85.03% 7.68% 2.84% 4.45% 0.39% 0.00% 34 (S7) S7 Airlines 5,451 79.06% 8.40% 4.87% 7.68% 0.59% 0.00% 35 (SK) SAS 16,933 78.46% 9.83% 4.46% 7.24% 3.57% 0.00% 40 (LX) SWISS 10,320 75.27% 13.72% 4.93% 5.92% 1.75% 0.16% 43 (TP) TAP - Air Portugal 6,122 70.67% 13.82% 6.36% 9.14% 0.80% 0.02% 47 (UN) Transaero 5,522 60.35% 15.53% 8.16% 15.97% 1.21% 0.00% 17 (HV) Transavia 1,765 85.96% 7.22% 2.16% 4.66% 0.34% 0.00% 38 (TK) Turkish Airlines 24,251 75.90% 11.58% 4.27% 8.25% 2.44% 0.00% 48 (UT) UTair Aviation 5,504 54.06% 20.71% 10.63% 14.59% 0.53% 0.00% 12 (VY) Vueling Airlines 8,579 87.57% 7.27% 1.93% 2.93% 0.37% 0.30% 42 (WF) Widerøe's 9,857 71.30% 12.25% 5.60% 10.86% 6.27% 0.00%

Aggregate 358,094 79.01% 10.38% 4.29% 6.30% 1.66% 0.02%

Page 24: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,^*

`]9`]Z*]P9,]Z*

i`9,iZ*],9`^Z*

`-9``Z*`i9^-Z*

]i9`PZ*`/9`.Z*

`E9-.Z*``9,EZ*

`/9]PZ*]]9`.Z*

`,9.-Z*`i9^`Z*

`^9iiZ*iP9]iZ*

`.9]-Z*`.9i.Z*`.9,PZ*

`^9-`Z*``9E/Z*

`i9,]Z*`^9]`Z*

E.9i-Z*``9..Z*

E,9]/Z*^E9,iZ*

`,9E,Z*``9`/Z*

]E9/PZ*`,9PPZ*`/9,]Z*`^9,-Z*

E-9/.Z*`i9,`Z*

iE9i-Z*`]9E]Z*``9iPZ*

`P9-/Z*]E9-iZ*]`9^iZ*

]P9,]Z*]-9i]Z*

i-9/PZ*`P9EiZ*

]P9E-Z*P^9-iZ*

`]9P]Z*].9/-Z*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

U=/X*=>'>37*=&%1&7>4*UJhX*=>%*=%377*hO#%>44*

Uh6X*=>%*c&7':4*U2RX*=>%"K")*U=mX*=&%*m>%1&7*

URoX*=&%*h:%"#3*U=0X*=&%*0%378>*

UT\X*=&%*b"4)%:;*U!FX*=&%*G7>*!&)$c&7>%*

UmFX*3&%m31I8*U=pX*=1&)31&3*

UG2X*=:4)%&37*=&%1&7>4*U!DX*m=*!&)$01$>%*

Uq0X*m1:>.*UAmX*m%&)*=&%*

Um=X*m%&I4(*=&%L3$4*U2bX*m%:44>14*=&%1&7>4*

U\oX*!&)$g>)*UGRX*!%"3I3*=&%1&7>4*

UR,X*h34$D>)*Uq,X*h:%"c")*

Uh\X*h:%"L&7'4*U=TX*0&773&%*

U^RX*l>%;37L&7'4*U6mX*6B>%&3*

U6,X*6B>%&3*hO#%>44*U06X*68>137@3&%*

UqcX*qcf*U\=X*qcf*!&)$("##>%*

UcGlX*c"'373&%*c)@9*UcGX*cGF*H*C"1&4(*=&%1&7>4*

UcnX*c:r(3743*U!cX*c:r(3743*!&)$1&7>*UF0X*f31;"*=?&3I"7*

UpbX*b=T2=*UATX*b"%L>'&37*=&%*2(:S1>*

UG=X*G1$;#&8*=&%*UT2X*Jt'&"731**U0eX*J"44&$3*

U2]X*2]*=&%1&7>4*U2qX*2=2*

UcoX*2\622*UFCX*F=C*H*=&%*C"%):'31*

URbX*F%3743>%"*UneX*F%3743?&3*

UFqX*F:%N&4(*=&%1&7>4*URFX*RF3&%*=?&3I"7*UeTX*e:>1&7'*=&%1&7>4*

U\0X*\&@>%u>[4*

h:%"#>37*=&%1&7>4*G7HI;>*=%%&?3145*A>8>;B>%*,-./*

Page 25: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,P*

-9,`Z*^9,PZ*

.9E,Z*.9//Z*

.9P]Z*-9/.Z*

-9`,Z*-9i.Z*

.9,^Z*.9/PZ*

-9`-Z*.9/iZ*

`9P^Z*.9E`Z*

.9]^Z*,9iPZ*

.9`PZ*,9`.Z*

-9/,Z*-9i/Z*

/9^PZ*.9].Z*

-9P/Z*.9PPZ*

-9,^Z*-9--Z*

-9,PZ*.9-.Z*

.9],Z*i9,^Z*

.9/]Z*.9,,Z*

,9.EZ*,9PPZ*

^9/,Z*.9i,Z*.9PiZ*.9PiZ*

-9/EZ*-9PEZ*

/9P]Z*.9]PZ*

-9`-Z*.9,.Z*

-9/^Z*,9^^Z*

-9P/Z*-9/]Z*

i9,]Z*

-9--Z* .9--Z* ,9--Z* /9--Z* ^9--Z* P9--Z* i9--Z* ]9--Z* `9--Z* E9--Z*

U=/X*=>'>37*=&%1&7>4*UJhX*=>%*=%377*hO#%>44*

Uh6X*=>%*c&7':4*U2RX*=>%"K")*U=mX*=&%*m>%1&7*

URoX*=&%*h:%"#3*U=0X*=&%*0%378>*

UT\X*=&%*b"4)%:;*U!FX*=&%*G7>*!&)$c&7>%*

UmFX*3&%m31I8*U=pX*=1&)31&3*

UG2X*=:4)%&37*=&%1&7>4*U!DX*m=*!&)$01$>%*

Uq0X*m1:>.*UAmX*m%&)*=&%*

Um=X*m%&I4(*=&%L3$4*U2bX*m%:44>14*=&%1&7>4*

U\oX*!&)$g>)*UGRX*!%"3I3*=&%1&7>4*

UR,X*h34$D>)*Uq,X*h:%"c")*

Uh\X*h:%"L&7'4*U=TX*0&773&%*

U^RX*l>%;37L&7'4*U6mX*6B>%&3*

U6,X*6B>%&3*hO#%>44*U06X*68>137@3&%*

UqcX*qcf*U\=X*qcf*!&)$("##>%*

UcGlX*c"'373&%*c)@9*UcGX*cGF*H*C"1&4(*=&%1&7>4*

UcnX*c:r(3743*U!cX*c:r(3743*!&)$1&7>*UF0X*f31;"*=?&3I"7*

UpbX*b=T2=*UATX*b"%L>'&37*=&%*2(:S1>*

UG=X*G1$;#&8*=&%*UT2X*Jt'&"731**U0eX*J"44&$3*

U2]X*2]*=&%1&7>4*U2qX*2=2*

UcoX*2\622*UFCX*F=C*H*=&%*C"%):'31*

URbX*F%3743>%"*UneX*F%3743?&3*

UFqX*F:%N&4(*=&%1&7>4*URFX*RF3&%*=?&3I"7*UeTX*e:>1&7'*=&%1&7>4*

U\0X*\&@>%u>[4*

h:%"#>37*=&%1&7>4*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 26: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,i*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

U=/X*=>'>37*=&%1&7>4*UJhX*=>%*=%377*hO#%>44*

Uh6X*=>%*c&7':4*U2RX*=>%"K")*U=mX*=&%*m>%1&7*

URoX*=&%*h:%"#3*U=0X*=&%*0%378>*

UT\X*=&%*b"4)%:;*U!FX*=&%*G7>*!&)$c&7>%*

UmFX*3&%m31I8*U=pX*=1&)31&3*

UG2X*=:4)%&37*=&%1&7>4*U!DX*m=*!&)$01$>%*

Uq0X*m1:>.*UAmX*m%&)*=&%*

Um=X*m%&I4(*=&%L3$4*U2bX*m%:44>14*=&%1&7>4*

U\oX*!&)$g>)*UGRX*!%"3I3*=&%1&7>4*

UR,X*h34$D>)*Uq,X*h:%"c")*

Uh\X*h:%"L&7'4*U=TX*0&773&%*

U^RX*l>%;37L&7'4*U6mX*6B>%&3*

U6,X*6B>%&3*hO#%>44*U06X*68>137@3&%*

UqcX*qcf*U\=X*qcf*!&)$("##>%*

UcGlX*c"'373&%*c)@9*UcGX*cGF*H*C"1&4(*=&%1&7>4*

UcnX*c:r(3743*U!cX*c:r(3743*!&)$1&7>*UF0X*f31;"*=?&3I"7*

UpbX*b=T2=*UATX*b"%L>'&37*=&%*2(:S1>*

UG=X*G1$;#&8*=&%*UT2X*Jt'&"731**U0eX*J"44&$3*

U2]X*2]*=&%1&7>4*U2qX*2=2*

UcoX*2\622*UFCX*F=C*H*=&%*C"%):'31*

URbX*F%3743>%"*UneX*F%3743?&3*

UFqX*F:%N&4(*=&%1&7>4*URFX*RF3&%*=?&3I"7*UeTX*e:>1&7'*=&%1&7>4*

U\0X*\&@>%u>[4*

h:%"#>37*=&%1&7>4*G7HI;>*37@*A>13$>@*01&'()45*A>8>;B>%*,-./**

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 27: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

European Airports

,]*

G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./**

Rank Airport Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

20 Amsterdam (AMS) 14,204 74.70% 13.68% 4.90% 6.68% 1.31% 0.04%

2 Athens (ATH) 3,981 85.30% 9.02% 2.27% 3.41% 0.58% 0.00%

4 Barcelona (BCN) 8,477 84.47% 8.62% 2.85% 3.85% 0.41% 0.20%

13 Berlin (TXL) 5,835 78.30% 11.48% 4.22% 5.90% 2.06% 0.10%

19 Birmingham (BHX) 2,633 75.34% 12.29% 4.73% 7.57% 1.14% 0.08%

15 Brussels (BRU) 6,510 77.95% 12.36% 4.44% 5.25% 1.06% 0.00%

7 Copenhagen (CPH) 6,887 82.36% 9.29% 3.23% 5.11% 2.60% 0.00%

5 Dusseldorf (DUS) 5,889 83.01% 9.85% 3.16% 3.93% 1.58% 0.05%

12 Frankfurt (FRA) 14,999 79.41% 13.07% 3.87% 3.58% 1.06% 0.07%

24 Geneva (GVA) 5,214 69.09% 14.58% 5.71% 10.45% 1.84% 0.18%

8 Hamburg (HAM) 3,610 82.35% 9.00% 3.82% 4.75% 4.27% 0.09%

16 Helsinki (HEL) 5,544 77.82% 13.91% 4.11% 4.16% 0.79% 0.00%

1 Istanbul (SAW) 3,656 86.25% 7.90% 2.48% 3.37% 1.72% 0.00%

33 Istanbul (IST) 15,118 38.27% 38.93% 12.59% 10.21% 2.26% 0.00%

30 Lisbon (LIS) 5,282 62.65% 19.81% 7.48% 10.00% 0.81% 0.06%

25 London (LHR) 17,430 68.05% 15.84% 6.41% 9.66% 2.40% 0.04%

26 London (LGW) 7,991 67.58% 14.73% 6.50% 11.19% 1.26% 0.00%

27 Lyon (LYS) 3,726 66.79% 22.42% 6.77% 4.02% 1.23% 0.00%

10 Madrid (MAD) 11,125 80.34% 10.76% 3.92% 4.90% 0.41% 0.08%

31 Manchester (MAN) 4,875 55.02% 26.64% 8.64% 9.65% 0.98% 0.04%

32 Moscow (DME) 9,696 40.15% 26.46% 13.64% 19.75% 5.58% 0.00%

34 Moscow (SVO) 9,174 25.54% 38.02% 17.79% 18.65% 1.46% 0.00%

35 Moscow (VKO) 4,866 18.93% 34.00% 22.15% 24.92% 1.95% 0.00%

11 Munich (MUC) 11,954 79.95% 11.98% 3.78% 4.29% 1.36% 0.00%

23 Oslo (OSL) 8,062 72.24% 12.81% 5.90% 9.04% 2.87% 0.01%

3 Palma Mallorca (PMI) 2,469 85.24% 9.37% 2.39% 3.00% 0.12% 0.00%

28 Paris (CDG) 16,345 65.98% 19.39% 7.37% 7.25% 0.77% 0.01%

29 Paris (ORY) 8,736 65.76% 19.12% 7.17% 7.86% 0.73% 0.08%

6 Prague (PRG) 3,330 82.47% 10.23% 3.80% 3.50% 0.48% 0.00%

22 Rome (FCO) 10,643 72.91% 16.51% 5.42% 5.15% 0.84% 0.01%

17 Stockholm (ARN) 7,001 77.68% 15.46% 3.28% 3.47% 1.70% 0.10%

14 Toulouse (TLS) 2,616 78.04% 12.56% 4.66% 4.74% 0.76% 0.00%

18 Vienna (VIE) 7,568 77.55% 13.25% 4.34% 4.86% 0.85% 0.00%

9 Warsaw (WAW) 3,409 81.93% 10.15% 3.63% 4.29% 1.47% 0.00%

21 Zurich (ZRH) 7,154 74.29% 16.20% 5.04% 4.34% 1.03% 0.13%

Aggregate 266,009 68.83% 17.12% 6.45% 7.56% 1.54% 0.04%

Page 28: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,`*

]^9]-Z*

`P9/-Z*

`^9^]Z*

]`9/-Z*

]P9/^Z*

]]9EPZ*

`,9/iZ*

`/9-.Z*

]E9^.Z*

iE9-EZ*

`,9/PZ*

]]9`,Z*

`i9,PZ*

/`9,]Z*

i,9iPZ*

i`9-PZ*

i]9P`Z*

ii9]EZ*

`-9/^Z*

PP9-,Z*

^-9.PZ*

,P9P^Z*

.`9E/Z*

]E9EPZ*

],9,^Z*

`P9,^Z*

iP9E`Z*

iP9]iZ*

`,9^]Z*

],9E.Z*

]]9i`Z*

]`9-^Z*

]]9PPZ*

`.9E/Z*

]^9,EZ*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

=;4)>%@3;*U=f2X*

=)(>74*U=FnX*

m3%8>1"73*Um!bX*

m>%1&7*UFocX*

m&%;&7'(3;*UmnoX*

m%:44>14*UmJRX*

!"#>7(3'>7*U!CnX*

A:44>1@"%<*UAR2X*

0%37N<:%)*U0J=X*

l>7>?3*Ule=X*

n3;B:%'*Un=fX*

n>14&7N&*UnhcX*

64)37B:1*U2=\X*

64)37B:1*U62FX*

c&4B"7*Uc62X*

c"7@"7*UcnJX*

c"7@"7*Ucl\X*

c$"7*UcT2X*

f3@%&@*Uf=AX*

f378(>4)>%*Uf=bX*

f"48"L*UAfhX*

f"48"L*U2eGX*

f"48"L*UeqGX*

f:7&8(*UfR!X*

G41"*UG2cX*

C31;3*f311"%83*UCf6X*

C3%&4*U!AlX*

C3%&4*UGJTX*

C%3':>*UCJlX*

J";>*U0!GX*

2)"8N("1;*U=JbX*

F":1":4>*UFc2X*

e&>773*Ue6hX*

\3%43L*U\=\X*

p:%&8(*UpJnX*

h:%"#>37*=&%#"%)4*G7HI;>*A>#3%):%>45*A>8>;B>%*,-./*

Page 29: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

,E*

.9/.Z*

-9P`Z*

-9^.Z*

,9-iZ*

.9.^Z*

.9-iZ*

,9i-Z*

.9P`Z*

.9-iZ*

.9`^Z*

^9,]Z*

-9]EZ*

.9],Z*

,9,iZ*

-9`.Z*

,9^-Z*

.9,iZ*

.9,/Z*

-9^.Z*

-9E`Z*

P9P`Z*

.9^iZ*

.9EPZ*

.9/iZ*

,9`]Z*

-9.,Z*

-9]]Z*

-9]/Z*

-9^`Z*

-9`^Z*

.9]-Z*

-9]iZ*

-9`PZ*

.9^]Z*

.9-/Z*

-9--Z* .9--Z* ,9--Z* /9--Z* ^9--Z* P9--Z* i9--Z*

=;4)>%@3;*U=f2X*

=)(>74*U=FnX*

m3%8>1"73*Um!bX*

m>%1&7*UFocX*

m&%;&7'(3;*UmnoX*

m%:44>14*UmJRX*

!"#>7(3'>7*U!CnX*

A:44>1@"%<*UAR2X*

0%37N<:%)*U0J=X*

l>7>?3*Ule=X*

n3;B:%'*Un=fX*

n>14&7N&*UnhcX*

64)37B:1*U2=\X*

64)37B:1*U62FX*

c&4B"7*Uc62X*

c"7@"7*UcnJX*

c"7@"7*Ucl\X*

c$"7*UcT2X*

f3@%&@*Uf=AX*

f378(>4)>%*Uf=bX*

f"48"L*UAfhX*

f"48"L*U2eGX*

f"48"L*UeqGX*

f:7&8(*UfR!X*

G41"*UG2cX*

C31;3*f311"%83*UCf6X*

C3%&4*U!AlX*

C3%&4*UGJTX*

C%3':>*UCJlX*

J";>*U0!GX*

2)"8N("1;*U=JbX*

F":1":4>*UFc2X*

e&>773*Ue6hX*

\3%43L*U\=\X*

p:%&8(*UpJnX*

h:%"#>37*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 30: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

/-*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

=;4)>%@3;*U=f2X*=)(>74*U=FnX*

m3%8>1"73*Um!bX*m>%1&7*UFocX*

m&%;&7'(3;*UmnoX*m%:44>14*UmJRX*

!"#>7(3'>7*U!CnX*A:44>1@"%<*UAR2X*0%37N<:%)*U0J=X*l>7>?3*Ule=X*

n3;B:%'*Un=fX*n>14&7N&*UnhcX*64)37B:1*U2=\X*64)37B:1*U62FX*c&4B"7*Uc62X*

c"7@"7*UcnJX*c"7@"7*Ucl\X*

c$"7*UcT2X*f3@%&@*Uf=AX*

f378(>4)>%*Uf=bX*f"48"L*UAfhX*f"48"L*U2eGX*f"48"L*UeqGX*f:7&8(*UfR!X*

G41"*UG2cX*C31;3*f311"%83*UCf6X*

C3%&4*U!AlX*C3%&4*UGJTX*

C%3':>*UCJlX*J";>*U0!GX*

2)"8N("1;*U=JbX*F":1":4>*UFc2X*e&>773*Ue6hX*

\3%43L*U\=\X*p:%&8(*UpJnX*

h:%"#>37*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 31: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Asian Region

2:;;3%$*"<*f"7)(1$*J>4:1)4*

F(>*3?>%3'>*"7HI;>*#>%<"%;378>*%3I7'*3;"7'*)(>*=4&37*3&%1&7>4*L34*]-9`^Z5*@"L7*<%";*]/9/^Z*134)*;"7)(9*UmoX*=&%*m:437*L34*%37N>@*7:;B>%*"7>*3'3&7*3;"7'*=4&37*3&%1&7>4*L&)(*37*"7HI;>*#>%<"%;378>*"<*E/9,-Z5*1>3@&7'*)(>*;3g"%*83%%&>%4*L34*UDcX*D3#37*=&%1&7>4*L&)(*37*"7HI;>*#>%<"%;378>*"<*`]9/PZ9*

F(>*"7HI;>*@>#3%):%>*#>%<"%;378>*"<*=4&37*3&%#"%)4*L34*iP9/,Z5*:#*^Z*<%";*b"?>;B>%9**U6FfX*G43N3*67)>%73I"731*=&%#"%)*%>;3&7>@*)(>*1>3@&7'*=4&37*3&%#"%)*L&)(*37*"7HI;>*#>%<"%;378>*%3I7'*"<*E,9`]Z9**0"%*)(>*)(&%@*;"7)(*&7*3*%"L5*UChqX*m>&g&7'*&;#%"?>@*)(>&%*"7HI;>*@>#3%):%>*%3)>*B$*.-Z*37@*U!=bX*l:37'M(":*&;#%"?>@*B$*7>3%1$*,-Z9**

C1>34>*4>>*)(>*<"11"L&7'*#3'>4*"<*)(&4*%>#"%)*<"%*3*8";#1>)>*&7H@>#)(*%>?&>L9**

b")>a*F(>*3%%&?31*4)3):4*8"?>%3'>*)(%>4("1@*<"%*)(>*=4&37*=&%1&7>4*'%":#*L34*4>)*3)*`-Z9*0"%*)(>*=4&37*=&%#"%)*'%":#*)(>*@>#3%):%>*4)3):4*)(%>4("1@*L34*314"*4>)*)"*iPZ9*0"%*B")(*'%":#4*)(>*8"?>%3'>*L34*)$#&8311$*L>11*3B"?>*`-Z9**

*

/.*

Page 32: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Asian Airlines

/,*

G7HI;>*=%%&?315*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*

Rank Airline Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

1 (BX) Air Busan 1,876 93.20% 4.45% 1.18% 1.18% 0.48% 0.00% 17 (CA) Air China 31,672 75.35% 11.66% 4.88% 8.09% 1.82% 0.02% 36 (AI) Air India 11,463 55.63% 15.82% 9.69% 18.87% 0.60% 0.00% 28 (AK) Airasia 13,347 62.50% 16.94% 9.16% 11.41% 0.41% 0.00% 10 (NH) ANA 20,498 83.85% 10.44% 2.92% 2.80% 0.61% 0.00% 8 (EH) ANA Wings 7,822 86.39% 8.05% 2.55% 3.02% 2.12% 0.00%

19 (OZ) Asiana 9,522 74.48% 13.99% 5.41% 6.12% 0.83% 0.00% 16 (PG) Bangkok Airways 5,129 76.42% 15.28% 4.36% 3.94% 1.60% 0.00% 34 (JD) Beijing Capital 4,985 58.50% 16.67% 9.66% 15.05% 1.10% 0.12% 23 (CX) Cathay Pacific 8,920 69.99% 14.50% 6.60% 8.83% 0.66% 0.08% 29 (CI) China Airlines 5,616 60.96% 23.71% 9.03% 6.28% 0.43% 0.02% 26 (MU) China Eastern 46,379 65.08% 14.14% 7.25% 13.47% 7.95% 0.06% 22 (CZ) China Southern 46,812 70.12% 12.75% 6.13% 10.86% 2.63% 0.14% 40 (KN) China United 3,686 48.40% 20.00% 11.71% 19.88% 5.72% 0.00% 41 (PN) China West Air 1,288 44.40% 17.74% 12.07% 25.71% 1.55% 0.08% 24 (BR) EVA Airways 4,379 69.47% 15.46% 5.93% 9.14% 0.30% 0.00% 33 (G8) GoAir 2,561 59.36% 18.48% 9.06% 13.11% 2.58% 0.00% 31 (HU) Hainan Airlines 14,906 60.02% 17.73% 8.83% 13.23% 0.88% 0.20% 9 (HD) Hokkaido 3,417 85.27% 6.83% 2.54% 5.37% 1.87% 0.00%

25 (KA) Hong Kong Dragon 4,668 67.27% 17.37% 7.14% 8.22% 0.99% 0.00% 14 (6E) IndiGo 13,714 77.74% 9.30% 4.14% 8.82% 0.31% 0.00% 38 (QZ) Indonesia AirAsia 5,576 52.23% 16.60% 9.85% 21.32% 1.49% 0.00% 6 (XM1) J-Air 4,823 87.17% 7.91% 1.88% 2.98% 1.93% 0.06% 4 (JC) JAL Express 6,819 87.54% 7.98% 2.35% 2.08% 0.81% 0.04% 2 (3X) Japan Air Commuter 4,836 90.04% 5.81% 2.03% 2.12% 1.34% 0.00% 5 (JL) Japan Airlines 10,641 87.35% 8.17% 2.21% 2.22% 0.28% 0.05% 7 (NU) Japan Transocean 2,348 86.41% 10.46% 2.01% 1.11% 0.64% 0.00%

15 (9W) Jet Airways 6,916 76.75% 9.62% 4.47% 9.11% 0.62% 0.06% 13 (S2) JetKonnect 8,798 79.85% 8.19% 3.76% 8.19% 1.80% 0.00% 12 (KE) Korean Air Lines 12,749 80.18% 11.35% 3.80% 4.57% 0.38% 0.09% 37 (8L) Lucky Air Co 2,988 52.81% 18.37% 7.36% 21.12% 10.01% 0.33% 27 (MH) Malaysia Airlines 15,794 63.64% 16.79% 7.99% 11.58% 1.87% 0.00% 30 (PR) Philippine Airlines 3,152 60.94% 16.56% 8.95% 13.12% 0.35% 0.45% 32 (FM) Shanghai Airlines 7,431 59.56% 17.79% 7.76% 14.88% 7.39% 0.01% 11 (SQ) Singapore Airlines 7,606 82.04% 9.93% 3.30% 4.72% 0.74% 0.01% 21 (BC) Skymark Airlines 4,145 71.50% 17.89% 5.40% 5.21% 0.46% 0.00% 20 (SG) SpiceJet 3,996 71.96% 8.91% 5.20% 13.93% 7.63% 0.00% 3 (FD) Thai AirAsia 7,235 87.59% 7.24% 2.68% 2.49% 0.00% 0.00%

18 (TG) Thai Airways 8,886 74.57% 17.50% 5.21% 2.72% 0.38% 0.00% 35 (GS) Tianjin Airlines 9,794 57.35% 16.77% 8.94% 16.85% 3.03% 0.08% 39 (MF) Xiamen 13,008 52.10% 20.78% 11.19% 15.92% 1.39% 0.02%

Aggregate 410,201 70.84% 13.44% 6.06% 9.61% 2.30% 0.05%

Page 33: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

//*

E/9,-Z*]P9/PZ*

PP9i/Z*i,9P-Z*

`/9`PZ*`i9/EZ*

]^9^`Z*]i9^,Z*

P`9P-Z*iE9EEZ*

i-9EiZ*iP9-`Z*

]-9.,Z*^`9^-Z*

^^9^-Z*iE9^]Z*

PE9/iZ*i-9-,Z*

`P9,]Z*i]9,]Z*

]]9]^Z*P,9,/Z*

`]9.]Z*`]9P^Z*E-9-^Z*

`]9/PZ*`i9^.Z*

]i9]PZ*]E9`PZ*`-9.`Z*

P,9`.Z*i/9i^Z*

i-9E^Z*PE9PiZ*

`,9-^Z*].9P-Z*].9EiZ*

`]9PEZ*]^9P]Z*

P]9/PZ*P,9.-Z*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

UmoX*=&%*m:437*U!=X*=&%*!(&73*U=6X*=&%*67@&3*U=qX*=&%34&3*UbnX*=b=*

UhnX*=b=*\&7'4*UGpX*=4&373*

UClX*m37'N"N*=&%L3$4*UDAX*m>&g&7'*!3#&)31*U!oX*!3)(3$*C38&Q8*U!6X*!(&73*=&%1&7>4*

UfRX*!(&73*h34)>%7*U!pX*!(&73*2":)(>%7*UqbX*!(&73*R7&)>@*

UCbX*!(&73*\>4)*=&%*UmJX*he=*=&%L3$4*

Ul`X*l"=&%*UnRX*n3&737*=&%1&7>4*

UnAX*n"NN3&@"*Uq=X*n"7'*q"7'*A%3'"7*

UihX*67@&l"*UspX*67@"7>4&3*=&%=4&3*

Uof.X*DH=&%*UD!X*D=c*hO#%>44*

U/oX*D3#37*=&%*!";;:)>%*UDcX*D3#37*=&%1&7>4*

UbRX*D3#37*F%374"8>37*UE\X*D>)*=&%L3$4*U2,X*D>)q"77>8)*

UqhX*q"%>37*=&%*c&7>4*U`cX*c:8N$*=&%*!"*

UfnX*f313$4&3*=&%1&7>4*UCJX*C(&1&##&7>*=&%1&7>4*U0fX*2(37'(3&*=&%1&7>4*U2sX*2&7'3#"%>*=&%1&7>4*Um!X*2N$;3%N*=&%1&7>4*

U2lX*2#&8>D>)*U0AX*F(3&*=&%=4&3*UFlX*F(3&*=&%L3$4*

Ul2X*F&37g&7*=&%1&7>4*Uf0X*o&3;>7*

=4&37*=&%1&7>4*G7HI;>*=%%&?3145*A>8>;B>%*,-./*

Page 34: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

/^*

-9^`Z*.9`,Z*

-9i-Z*-9^.Z*-9i.Z*

,9.,Z*-9`/Z*

.9i-Z*.9.-Z*

-9iiZ*-9^/Z*

]9EPZ*,9i/Z*

P9],Z*.9PPZ*

-9/-Z*,9P`Z*

-9``Z*.9`]Z*

-9EEZ*-9/.Z*

.9^EZ*.9E/Z*

-9`.Z*.9/^Z*

-9,`Z*-9i^Z*-9i,Z*

.9`-Z*-9/`Z*

.-9-.Z*.9`]Z*

-9/PZ*]9/EZ*

-9]^Z*-9^iZ*

]9i/Z*-9--Z*

-9/`Z*/9-/Z*

.9/EZ*

-9--Z* ,9--Z* ^9--Z* i9--Z* `9--Z* .-9--Z* .,9--Z*

UmoX*=&%*m:437*U!=X*=&%*!(&73*U=6X*=&%*67@&3*U=qX*=&%34&3*UbnX*=b=*

UhnX*=b=*\&7'4*UGpX*=4&373*

UClX*m37'N"N*=&%L3$4*UDAX*m>&g&7'*!3#&)31*U!oX*!3)(3$*C38&Q8*U!6X*!(&73*=&%1&7>4*

UfRX*!(&73*h34)>%7*U!pX*!(&73*2":)(>%7*UqbX*!(&73*R7&)>@*

UCbX*!(&73*\>4)*=&%*UmJX*he=*=&%L3$4*

Ul`X*l"=&%*UnRX*n3&737*=&%1&7>4*

UnAX*n"NN3&@"*Uq=X*n"7'*q"7'*A%3'"7*

UihX*67@&l"*UspX*67@"7>4&3*=&%=4&3*

Uof.X*DH=&%*UD!X*D=c*hO#%>44*

U/oX*D3#37*=&%*!";;:)>%*UDcX*D3#37*=&%1&7>4*

UbRX*D3#37*F%374"8>37*UE\X*D>)*=&%L3$4*U2,X*D>)q"77>8)*

UqhX*q"%>37*=&%*c&7>4*U`cX*c:8N$*=&%*!"*

UfnX*f313$4&3*=&%1&7>4*UCJX*C(&1&##&7>*=&%1&7>4*U0fX*2(37'(3&*=&%1&7>4*U2sX*2&7'3#"%>*=&%1&7>4*Um!X*2N$;3%N*=&%1&7>4*

U2lX*2#&8>D>)*U0AX*F(3&*=&%=4&3*UFlX*F(3&*=&%L3$4*

Ul2X*F&37g&7*=&%1&7>4*Uf0X*o&3;>7*

=4&37*=&%1&7>4*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 35: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

/P*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

UmoX*=&%*m:437*U!=X*=&%*!(&73*U=6X*=&%*67@&3*U=qX*=&%34&3*UbnX*=b=*

UhnX*=b=*\&7'4*UGpX*=4&373*

UClX*m37'N"N*=&%L3$4*UDAX*m>&g&7'*!3#&)31*U!oX*!3)(3$*C38&Q8*U!6X*!(&73*=&%1&7>4*

UfRX*!(&73*h34)>%7*U!pX*!(&73*2":)(>%7*UqbX*!(&73*R7&)>@*

UCbX*!(&73*\>4)*=&%*UmJX*he=*=&%L3$4*

Ul`X*l"=&%*UnRX*n3&737*=&%1&7>4*

UnAX*n"NN3&@"*Uq=X*n"7'*q"7'*A%3'"7*

UihX*67@&l"*UspX*67@"7>4&3*=&%=4&3*

Uof.X*DH=&%*UD!X*D=c*hO#%>44*

U/oX*D3#37*=&%*!";;:)>%*UDcX*D3#37*=&%1&7>4*

UbRX*D3#37*F%374"8>37*UE\X*D>)*=&%L3$4*U2,X*D>)q"77>8)*

UqhX*q"%>37*=&%*c&7>4*U`cX*c:8N$*=&%*!"*

UfnX*f313$4&3*=&%1&7>4*UCJX*C(&1&##&7>*=&%1&7>4*U0fX*2(37'(3&*=&%1&7>4*U2sX*2&7'3#"%>*=&%1&7>4*Um!X*2N$;3%N*=&%1&7>4*

U2lX*2#&8>D>)*U0AX*F(3&*=&%=4&3*UFlX*F(3&*=&%L3$4*

Ul2X*F&37g&7*=&%1&7>4*Uf0X*o&3;>7*

=4&37*=&%1&7>4*G7HI;>*37@*A>13$>@*01&'()45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 36: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Asian Airports

/i*

G7HI;>*A>#3%):%>5*A>13$*37@*!378>113I"7*A3)35*A>8>;B>%*,-./*

Rank Airport Sample Size On-time Late

(15-29 min) Very Late

(30-44 min) Excessive (45+ min) Cancelled Diverted

24 Beijing (PEK) 22,387 55.98% 27.54% 9.28% 7.12% 2.81% 0.07%

21 Changsha (CSX) 4,981 58.85% 15.48% 7.73% 17.74% 2.33% 0.21%

23 Chengdu (CTU) 9,762 56.95% 19.66% 8.93% 14.35% 2.26% 0.10%

26 Chongqing (CKG) 7,857 53.34% 19.14% 8.67% 18.67% 2.79% 0.18%

14 Dalian (DLC) 3,866 70.42% 12.71% 4.92% 11.93% 3.72% 0.03%

12 Delhi (DEL) 11,942 73.77% 8.08% 4.87% 13.27% 1.37% 0.01%

6 Fukuoka (FUK) 6,003 85.84% 8.25% 2.60% 3.27% 0.60% 0.05%

25 Guangzhou (CAN) 14,634 54.18% 24.92% 9.62% 11.12% 2.27% 0.15%

22 Haikou (HAK) 3,937 58.15% 18.66% 9.05% 13.99% 0.89% 0.15%

28 Hangzhou (HGH) 6,955 51.13% 21.97% 10.93% 15.88% 2.50% 0.09%

17 Hong Kong (HKG) 14,415 67.65% 16.49% 6.45% 9.39% 1.19% 0.02%

4 Jeju (CJU) 4,180 88.98% 5.39% 2.19% 3.44% 1.84% 0.00%

30 Kunming (KMG) 10,267 49.12% 20.82% 9.01% 21.00% 11.01% 0.05%

2 Nagoya (NGO) 3,490 92.37% 3.97% 1.21% 2.42% 0.52% 0.03%

34 Nanking (NKG) 4,599 38.76% 20.32% 14.35% 26.50% 5.31% 0.07%

9 Okinawa (OKA) 4,237 82.73% 12.10% 2.85% 2.32% 0.50% 0.00%

1 Osaka (ITM) 6,086 92.87% 4.44% 1.39% 1.29% 0.74% 0.02%

5 Osaka (KIX) 4,922 86.92% 7.63% 2.22% 3.22% 0.45% 0.00%

15 Qingdao (TAO) 4,679 69.40% 13.55% 5.75% 11.28% 2.99% 0.02%

35 Sanya (SYX) 4,375 35.68% 19.89% 14.97% 29.39% 1.53% 0.07%

7 Sapporo (CTS) 6,074 85.17% 6.51% 2.70% 5.60% 2.95% 0.02%

10 Seoul (GMP) 5,035 82.62% 12.43% 1.77% 3.17% 1.13% 0.00%

18 Seoul (ICN) 10,515 67.09% 19.19% 6.26% 7.46% 0.27% 0.01%

31 Shanghai (SHA) 10,036 48.12% 28.21% 9.64% 13.93% 5.42% 0.09%

32 Shanghai (PVG) 12,931 43.08% 32.96% 9.37% 14.55% 3.99% 0.04%

27 Shenzhen (SZX) 9,730 52.58% 22.83% 10.07% 14.40% 3.35% 0.12%

13 Singapore (SIN) 15,148 71.11% 15.51% 6.12% 7.24% 2.64% 0.01%

11 Taipei (TPE) 7,193 80.20% 11.88% 3.70% 4.22% 0.51% 0.00%

3 Tokyo (HND) 18,661 89.35% 6.92% 1.77% 1.94% 0.50% 0.02%

8 Tokyo (NRT) 8,279 84.35% 9.18% 2.97% 3.47% 0.48% 0.02%

29 Urumqi (URC) 5,045 49.70% 19.21% 8.03% 23.02% 3.21% 0.04%

16 Wuhan (WUH) 5,652 67.93% 13.26% 6.60% 12.10% 2.46% 0.11%

20 Xiamen (XMN) 6,601 59.01% 14.81% 9.15% 16.96% 2.53% 0.06%

19 Xian (XIY) 8,562 66.27% 19.13% 5.60% 8.83% 3.60% 0.17%

33 Zhengzhou (CGO) 4,831 41.22% 18.93% 13.10% 26.57% 3.33% 0.17%

Aggregate 287,867 65.32% 17.13% 6.80% 10.68% 2.49% 0.06%

Page 37: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

/]*

PP9E`Z*

P`9`PZ*

Pi9EPZ*

P/9/^Z*

]-9^,Z*

]/9]]Z*

`P9`^Z*

P^9.`Z*

P`9.PZ*

P.9./Z*

i]9iPZ*

``9E`Z*

^E9.,Z*

E,9/]Z*

/`9]iZ*

`,9]/Z*

E,9`]Z*

`i9E,Z*

iE9^-Z*

/P9i`Z*

`P9.]Z*

`,9i,Z*

i]9-EZ*

^`9.,Z*

^/9-`Z*

P,9P`Z*

].9..Z*

`-9,-Z*

`E9/PZ*

`^9/PZ*

^E9]-Z*

i]9E/Z*

PE9-.Z*

ii9,]Z*

^.9,,Z*

-9--Z* .-9--Z* ,-9--Z* /-9--Z* ^-9--Z* P-9--Z* i-9--Z* ]-9--Z* `-9--Z* E-9--Z* .--9--Z*

m>&g&7'*UChqX*

!(37'4(3*U!2oX*

!(>7'@:*U!FRX*

!("7'Y&7'*U!qlX*

A31&37*UAc!X*

A>1(&*UAhcX*

0:N:"N3*U0RqX*

l:37'M(":*U!=bX*

n3&N":*Un=qX*

n37'M(":*UnlnX*

n"7'*q"7'*UnqlX*

D>g:*U!DRX*

q:7;&7'*UqflX*

b3'"$3*UblGX*

b37N&7'*UbqlX*

GN&73L3*UGq=X*

G43N3*U6FfX*

G43N3*Uq6oX*

s&7'@3"*UF=GX*

237$3*U2ToX*

23##"%"*U!F2X*

2>":1*UlfCX*

2>":1*U6!bX*

2(37'(3&*U2n=X*

2(37'(3&*UCelX*

2(>7M(>7*U2poX*

2&7'3#"%>*U26bX*

F3&#>&*UFChX*

F"N$"*UnbAX*

F"N$"*UbJFX*

R%:;Y&*URJ!X*

\:(37*U\RnX*

o&3;>7*UofbX*

o&37*Uo6TX*

p(>7'M(":*U!lGX*

=4&37*=&%#"%)4*G7HI;>*A>#3%):%>45*A>8>;B>%*,-./*

Page 38: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

/`*

,9`.Z*

,9//Z*

,9,iZ*

,9]EZ*

/9],Z*

.9/]Z*

-9i-Z*

,9,]Z*

-9`EZ*

,9P-Z*

.9.EZ*

.9`^Z*

..9-.Z*

-9P,Z*

P9/.Z*

-9P-Z*

-9]^Z*

-9^PZ*

,9EEZ*

.9P/Z*

,9EPZ*

.9./Z*

-9,]Z*

P9^,Z*

/9EEZ*

/9/PZ*

,9i^Z*

-9P.Z*

-9P-Z*

-9^`Z*

/9,.Z*

,9^iZ*

,9P/Z*

/9i-Z*

/9//Z*

-9--Z* ,9--Z* ^9--Z* i9--Z* `9--Z* .-9--Z* .,9--Z*

m>&g&7'*UChqX*

!(37'4(3*U!2oX*

!(>7'@:*U!FRX*

!("7'Y&7'*U!qlX*

A31&37*UAc!X*

A>1(&*UAhcX*

0:N:"N3*U0RqX*

l:37'M(":*U!=bX*

n3&N":*Un=qX*

n37'M(":*UnlnX*

n"7'*q"7'*UnqlX*

D>g:*U!DRX*

q:7;&7'*UqflX*

b3'"$3*UblGX*

b37N&7'*UbqlX*

GN&73L3*UGq=X*

G43N3*U6FfX*

G43N3*Uq6oX*

s&7'@3"*UF=GX*

237$3*U2ToX*

23##"%"*U!F2X*

2>":1*UlfCX*

2>":1*U6!bX*

2(37'(3&*U2n=X*

2(37'(3&*UCelX*

2(>7M(>7*U2poX*

2&7'3#"%>*U26bX*

F3&#>&*UFChX*

F"N$"*UnbAX*

F"N$"*UbJFX*

R%:;Y&*URJ!X*

\:(37*U\RnX*

o&3;>7*UofbX*

o&37*Uo6TX*

p(>7'M(":*U!lGX*

=4&37*=&%#"%)4*A>#3%I7'*01&'()*!378>113I"745*A>8>;B>%*,-./*

Page 39: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

0:11*C3'>*!(3%)*f34)>%*

/E*

-Z* .-Z* ,-Z* /-Z* ^-Z* P-Z* i-Z* ]-Z* `-Z* E-Z* .--Z*

m>&g&7'*UChqX*!(37'4(3*U!2oX*!(>7'@:*U!FRX*

!("7'Y&7'*U!qlX*A31&37*UAc!X*A>1(&*UAhcX*

0:N:"N3*U0RqX*l:37'M(":*U!=bX*

n3&N":*Un=qX*n37'M(":*UnlnX*n"7'*q"7'*UnqlX*

D>g:*U!DRX*q:7;&7'*UqflX*b3'"$3*UblGX*b37N&7'*UbqlX*GN&73L3*UGq=X*

G43N3*U6FfX*G43N3*Uq6oX*

s&7'@3"*UF=GX*237$3*U2ToX*

23##"%"*U!F2X*2>":1*UlfCX*2>":1*U6!bX*

2(37'(3&*U2n=X*2(37'(3&*UCelX*2(>7M(>7*U2poX*2&7'3#"%>*U26bX*

F3&#>&*UFChX*F"N$"*UnbAX*F"N$"*UbJFX*

R%:;Y&*URJ!X*\:(37*U\RnX*o&3;>7*UofbX*

o&37*Uo6TX*p(>7'M(":*U!lGX*

=4&37*=&%#"%)4*G7HI;>*37@*A>13$>@*A>#3%):%>45*A>8>;B>%*,-./*

G7HF&;>* c3)>*U.PH,E*;&7X* e>%$*c3)>*U/-H^^*;&7X* hO8>44&?>*U^P_*;&7X* A&?>%)>@*

Page 40: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Top 10 Lists

,-./' 01&21."' 3.451$"'

1 (GF) Gulf Air 88.99%

2 (SV) Saudi Arabian 88.72%

3 (IB) Iberia 88.11%

4 (JL) Japan Airlines 87.35%

5 (UX) Air Europa 86.40%

6 (AY) Finnair 84.78%

7 (U2) EasyJet 84.08%

8 (NH) ANA 83.85%

9 (AZ) Alitalia 83.75%

10 (LH) Lufthansa 83.27%

^-*

,-./' 67&89'0$"&1#-.'01&21.":' 3.451$"'

1 (HA) Hawaiian 95.99%

2 (G4) Allegiant 87.30%

3 (VX) Virgin America 86.72%

4 (AS) Alaska 85.33%

5 (3M) Silver 81.02%

6 (QX) Horizon 80.58%

7 (YV) Mesa 79.60%

8 (DL) Delta 79.33%

9 (US) US Airways 78.83%

10 (JIA) PSA 77.93%

,-./' ;<&7="-.'01&21.":' 3.451$"'

1 (I2) Iberia Express 92.73%

2 (4U) Germanwings 91.60%

3 (TF) Malmo Aviation 90.31%

4 (CT) Air One CityLiner 89.01%

5 (K2) EuroLot 88.93%

6 (WA) KLM Cityhopper 88.83%

7 (YS) Régional 88.65%

8 (BT) airBaltic 88.29%

9 (IB) Iberia 88.11%

10 (OA) Olympic Air 87.97%

,-./' 0:1-.'01&21.":' 3.451$"'

1 (BX) Air Busan 93.20%

2 (3X) Japan Air Commuter 90.04%

3 (FD) Thai AirAsia 87.59%

4 (JC) JAL Express 87.54%

5 (JL) Japan Airlines 87.35%

6 (XM1) J-Air 87.17%

7 (NU) Japan Transocean 86.41%

8 (EH) ANA Wings 86.39%

9 (HD) Hokkaido 85.27%

10 (NH) ANA 83.85%

=&%1&7>*G7HI;>*=%%&?31*C>%<"%;378>*B$*J>'&"7*

f3g"%*67)>%73I"731*=&%1&7>4* b"%)(*=;>%&837*=&%1&7>4*

h:%"#>37*=&%1&7>4* =4&37*=&%1&7>4*

Page 41: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Top 10 Lists

,-./' 01&=7&8' 3.451$"'

1 Tokyo (HND) 89.35%

2 Tokyo (NRT) 84.35%

3 Sydney (SYD) 81.71%

4 Madrid (MAD) 80.34%

5 Munich (MUC) 79.95%

6 Charlotte (CLT) 79.77%

7 Frankfurt (FRA) 79.41%

8 Detroit (DTW) 78.63%

9 San Francisco (SFO) 78.36%

10 Seattle (SEA) 78.21%

^.*

,-./' 01&=7&8' 3.451$"'

1 Honolulu (HNL) 92.88%

2 Charlotte (CLT) 79.77%

3 Washington (DCA) 79.66%

4 Detroit (DTW) 78.63%

5 Portland (PDX) 78.43%

6 San Francisco (SFO) 78.36%

7 Seattle (SEA) 78.21%

8 Miami (MIA) 77.72%

9 Minneapolis (MSP) 76.83%

10 Salt Lake City (SLC) 76.75%

,-./' 01&=7&8' 3.451$"'

1 Istanbul (SAW) 86.25%

2 Athens (ATH) 85.30%

3 Palma Mallorca (PMI) 85.24%

4 Barcelona (BCN) 84.47%

5 Dusseldorf (DUS) 83.01%

6 Prague (PRG) 82.47%

7 Copenhagen (CPH) 82.36%

8 Hamburg (HAM) 82.35%

9 Warsaw (WAW) 81.93%

10 Madrid (MAD) 80.34%

,-./' 01&=7&8' 3.451$"'

1 Osaka (ITM) 92.87%

2 Nagoya (NGO) 92.37%

3 Tokyo (HND) 89.35%

4 Jeju (CJU) 88.98%

5 Osaka (KIX) 86.92%

6 Fukuoka (FUK) 85.84%

7 Sapporo (CTS) 85.17%

8 Tokyo (NRT) 84.35%

9 Okinawa (OKA) 82.73%

10 Seoul (GMP) 82.62%

f3g"%*67)>%73I"731*=&%#"%)4* b"%)(*=;>%&837*=&%#"%)4*

h:%"#>37*=&%#"%)4* =4&37*=&%#"%)4*

=&%#"%)*G7HI;>*A>#3%):%>*C>%<"%;378>*B$*J>'&"74*

Page 42: FlightStats December 2013 On-Time Airline/Airport Performance Report

!"#"$%"&'()*+'

!"#$%&'()*+*,-./*01&'()2)3)45*6789*

Appendix A>Q7&I"74*"<*A>13$4*F(>*<"11"L&7'*)>%;4*3%>*:4>@*)"*@>48%&B>*37@*83)>'"%&M>*)(>*;3'7&):@>*"<*K&'()*@>13$4a*

!! 3.4>$"'j*=*K&'()*&4*8"74&@>%>@*"7HI;>*&<*&)*3%%&?>4*"%*@>#3%)4*3)*)(>*'3)>*1>44*)(37*.P*;&7:)>4*3r>%*)(>*48(>@:1>@*'3)>*I;>9*

!! ?-8"'j*=*K&'()*&4*81344&Q>@*34*13)>*&<*&)*3%%&?>4*"%*@>#3%)4*3)*)(>*'3)>*@>13$>@*<%";*.P*)"*,E*;&7:)>4*3r>%*48(>@:1>@*'3)>*I;>9*

!! @"&A'?-8"'j*e>%$*13)>*&781:@>4*K&'()4*)(3)*3%%&?>*"%*@>#3%)*3)*)(>*'3)>*<%";*/-*)"*^^*;&7:)>4*3r>%*)(>*48(>@:1>@*'3)>*I;>9*

!! ;B#"::1C"*j*hO8>44&?>*&781:@>4*K&'()4*)(3)*3%%&?>*"%*@>#3%)*3)*)(>*'3)>*^P*;&7:)>4*"%*;"%>*3r>%*)(>*48(>@:1>@*'3)>*I;>9*

23;#1>*2&M>5*!378>113I"745*37@*01&'()*!";#1>I"74*!! D-$=2"'D1E"'j*23;#1>*4&M>*@3)3*&4*3*8":7)*"<*)(>*7:;B>%*"<*K&'()4*<"%*L(&8(*01&'()2)3)4*L34*

3B1>*)"*83#):%>*'3)>*@>#3%):%>5*3%%&?31*"%*8378>113I"7*@3)39*!! 3.4>$"'F'!"2-A'G-2#<2->7.:'j**F(>*8318:13I"7*"<*"7HI;>*37@*@>13$>@*K&'()*#>%8>7)3'>4*

&781:@>*"71$*)("4>*K&'()4*)(3)*L>%>*8";#1>)>@*37@*<"%*L(&8(*01&'()2)3)4*L34*3B1>*)"*8"11>8)*Q731*4)3):4*U%>#%>4>7)>@*B$*23;#1>*2&M>X9*!378>11>@*K&'()4*3%>*7")*&781:@>@*&7*)(>*@>13$*8318:13I"74*B$*4:B)%38I7'*)(>*7:;B>%*"<*8378>113I"74*<%";*23;#1>*2&M>*B><"%>*8318:13I7'*"7HI;>*#>%8>7)3'>9*

!! G-.#"22->7.'j*0"%*)(>*#:%#"4>4*"<*8318:13I7'*8378>13I"7*#>%8>7)3'>4*)(>*7:;B>%*"<*8378>11>@*K&'()4*&4*@&?&@>@*B$*)(>*23;#1>*2&M>9**

!3%%&>%*2>1>8I"7*!%&)>%&3*!3%%&>%*K&'()*#>%<"%;378>*&4*344>44>@*"71$*<"%*3&%1&7>4*L(>%>*01&'()2)3)4*837*388:%3)>1$*@>)>%;&7>*)(>*K&'()*4)3):4*'3)>*@3)3*"7*3*4&'7&Q837)*#>%8>7)3'>*"<*)(>*48(>@:1>@*#344>7'>%*K&'()4*U7"*8(3%)>%*"%*:748(>@:1>@*#344>7'>%*K&'()45*"%*83%'"*K&'()4*3%>*8"74&@>%>@X9*F$#&8311$*`-Z*8"?>%3'>*&4*7>>@>@*)"*<"%*3*83%%&>%*)"*B>*&781:@>@*&7*)(>*3731$4&4*L&)(*8"?>%3'>*"r>7*&7*)(>*:##>%*E-Z*%37'>9**

=&%#"%)*2>1>8I"7*!%&)>%&3*C>%<"%;378>*&4*344>44>@*"71$*<"%*3&%#"%)4*L(>%>*01&'()2)3)4*837*388:%3)>1$*@>)>%;&7>*)(>*":)8";>*"<*3*4&'7&Q837)*#"%I"7*"<*37*3&%#"%)[4*@>#3%):%>4*"<*48(>@:1>@*#344>7'>%*K&'()4*U7"*8(3%)>%*"%*:748(>@:1>@*#344>7'>%*K&'()45*"%*83%'"*K&'()4*3%>*8"74&@>%>@X9*F$#&8311$*`-HE-Z*8"?>%3'>*&4*7>>@>@*<"%*37*3&%#"%)*)"*B>*&781:@>@*&7*)(>*3731$4&4*L&)(*8"?>%3'>*"r>7*&7*)(>*:##>%*E-Z*%37'>9*n"L>?>%5*&7*h:%"#>*37@*=4&3*)(>*8"?>%3'>*)(%>4("1@*L34*4>)*1"L>%*)"*&781:@>*3*8":#1>*"<*N>$*3&%#"%)4*&7*)(>*3731$4&49**

^,*