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Transcript of AFRINIC HUMAN RESOURCES PRESENTATION. Table of Contents 1.Organisational Structure and Recruitment...
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AFRINIC HUMAN RESOURCES
PRESENTATION
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Table of Contents
1. Organisational Structure and Recruitment
2. ISO3. Performance Management System4. Training Needs Analysis5. Human Resources Management
System6. Communication process7. Travel8. Welfare
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MOTIVATION
DIRECTION
COMPETENCIES
PERFORMANCE
MOTIVATIONOrganisationalEffectiveness
Alignment with corporate objectives
Competencies
Motivation
Performance
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MOTIVATIONHuman Resources Activities -
InterrelationshipsStrategic PlansEnvironment
Organisation Employee Sourcing
EmployeeRelations
RewardManagement
Employee Development
Employee Services
Human Resources Strategies
Management Development
Job/ RoleAnalysis
TrainingRecruitment &Selection
Organisational Effectiveness
Job Design
Organisation Design
Performance Management
Human Resource Planning
Employment &Administration
Industrial Relations
EmployeeBenefits
Paying for Performance
PaySystems
Job Evaluation
Employment Practices
Welfare
Health &Safety
Communications
Involvement &Participation
InformationSystems
Corporate
Organisational Effectiveness
Motivation
Competencies
Alignment
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ORGANISATIONAL STRUCTURE & RECRUITMENT
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MOTIVATION
04/05/12
Organisational Structure & Recruitment
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MOTIVATION
04/05/12
Organisational Structure & Recruitment
OBEJCTIVE: To ensure organisational effectiveness
Recruitment of top managers
Techniques used:1.Personality Profile Testing2.Panel Interviewing3.Written Assignment
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MOTIVATION
04/05/12
Organisational Structure & Recruitment
Name Title Date of joining
1. N’GUESSAN Arthur Head of Member Services
21/02/12
2. NYABUGA George Head of Communications
& PR
23/04/12
3. SOSSOU Neriah Head of IT & Engineering
23/04/12
Recruitment of Heads of Department:
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MOTIVATION
04/05/12
Organisational Structure & Recruitment
Name Title
1. LARCHÉ Salveena HR & Admin Assistant
2. TAZIFOR Amin Software Engineer
3. KEERODHUR Avinash Web Master
4. PERRIER Emma Receptionist/ Clerk
5. SHAW Daniel System Administrator
Other Recruitments
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MOTIVATIONOrganisational Structure & Recruitment
Name Title
1. Trainee for system Administration
(End of May 2012)
2. Public Affairs and Community Engagement
(End of July)
3. Cooperation and Development (End of November 2012)
4. Database Manager (End of November 2012)
Recruitments to be completed during the year:
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ISO 9001:2008 CERTIFICATION
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MOTIVATION
04/05/12
ISO 9001:2008 Certification
How does ISO help in improving the services provided by the company?
1. Well defined and documented procedures
2. Improve the consistency of output.
3. Quality is constantly measured
4. Procedures ensure corrective action is taken whenever defects occur.
5. Defining procedures identifies current practices that are obsolete or inefficient.
6. Documented procedures are easier for new employees to follow.
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Time frame
1. Selection of the Awarding Body for ISO (DONE) 2. We chose SGS (Mauritius) Ltd for its
professionalism and knowledge of the African context.
3. Training of Staff on ISO (MAY)4. Selection of an ISO Audit Consultant for follow up
(MAY)5. Reviewing of existing Policies and procedures and
Introduction of new Policies & Procedures6. Preparing for the blank Audit7. Final Audit for Award
1
2
3
4
5
7
6
MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
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PERFORMANCE MANAGEMENT SYSTEM
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MOTIVATION
04/05/12
Performance Management System
The objectives of the PMS are to:
1. Align the individual goals, departmental goals and organizational goals
2. Create transparency in achievement of goals
3. Help setting measurable goals
4. Provide well documented and communicated process documentation
5. Improve employee engagement because everyone understands how he is directly contributing to the organization's high level goals
6. Improve communication between boss and subordinate
7. Help individual development
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MOTIVATION
04/05/12
Overview of Performance Management
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MOTIVATIONPERFORMANCE MANAGEMENT
SYSTEM
1
5
4
3
2
6
APRIL MAY JUNE JULY AUG SEP OCT NOV DEC
Key steps for the implementation:
1. Having clear Job Descriptions2. Identifying the KRAs and KPIs for corporate, department
andindividual
3. Measuring and following performance4. Carrying our Performance Appraisal exercises5. Identifying the performance gap6. Setting up a Performance Development Plan
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TRAINING NEEDS ANALYSIS
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PERFORMANCE
TRAINING NEEDS ANALYSIS
AIM: To identify the training gaps between expected performance and actual performance of the company, the departments and the individuals.
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PERFORMANCE
TRAINING CYCLE
TRAINING NEEDS ANALYSIS
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MOTIVATION
DIRECTION
COMPETENCIES
MOTIVATION
TNA
1. Training Plan Training Plan: Defining the main training areas for the 3 categories : Corporate, Department and Individual
2. Training Programme Training Programme: Liaise with Training Institutions to identify courses to be followed.
3. Delivery of Training As per above programme
4. Application & Evaluation of training
1. Reaction2. Learning3. Behaviour4. Results
STEPS:
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MOTIVATION
DIRECTION
COMPETENCIES
MOTIVATION
Implementation of Training Needs
APR MAY JUN JUL AUG SEP OCT NOV DEC
1. Meeting with CEO, HODs & individual employees2. Meeting with Training Institutions to find adequate
training courses.3. Setting up a training programme4. Follow training programme5. Assess training in terms of quality and cost ( Report
to be submitted to management)
1
3
4
2
5
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HUMAN RESOURCES MANAGEMENT SYSTEM
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MOTIVATION
04/05/12
HUMAN RESOURCES MANAGEMENT SYSTEM
HRM: “Human Resources Management is the strategic approach to acquiring, developing, managing, motivating and gaining the commitment of the organization’s key resource- the people who work in it and for it.”
(Michael Armstrong, 1999)
“For HR professionals, the challenge of today's business environment is to understand and manage the important interaction of technology, work flow, organizational strategies and, most important, people.”
(Michael Losey, 1998)
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Time frame
1. Call for tenders (DONE) 2. Comparison among the system proposals receives : Orange, Cybernaptics
and Sicorax3. Choose best systems based on user-friendliness and price(MAY)4. Training for users of the system(MAY - JUNE)5. Implementation of system (JULY)6. Go Live (SEPT.)
1FEB MAR APR MAY JUN JUL AUG
2
3
4
5
6
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COMMUNICATION PROCESS
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MOTIVATIONCOMMUNICATION
04/05/12
“Any act by which one person gives to or receives from another person (or from a group of persons) information about that person’s needs, desires, perceptions, knowledge or affective states.
Communication may be intentional or unintentional, may involve conventional or unconventional signals, may take linguistic or non-linguistic forms, and may occurthrough spoken or other modes”
(The National Joint Committee on Communication, 1992)
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MOTIVATION
Board Meetings already set up
Every 2 months via teleconference and every 6 months with face to face meetings
Executive Meetings already operational Weekly
Management Meetings
will be operational now that recruitment of the Heads of department has been done.
Monthly
Departmental meetings
already existing in some departments. Need to be extended to other Departments
Weekly
Staff meetings already set up Quarterly
Staff Forum In process weekly
Internal Communications
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TRAVEL
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MOTIVATION
04/05/12
TRAVEL POLICY
1. Completed and Operational as from 01stApril 2012.
2. A charter indicating best routes from Mauritius to each country in Africa and
RIR locations based on cost and time taken for flight : start February 2012 and to be completed by June 2012.
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STAFF WELFARE
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04/05/12
Staff WelfareObjective: To create a strong sense of belonging among all employees and boost employee motivation and commitment.
Initiatives:
A. Affiliating to the « Fédération Mauricienne de Sports Corporatifs » . The objective of this affiliation is to participate into activities
1. To build and strengthen our team spirit.
2. To Make AfriNIC known amongst the Group of companies of Mauritius
B. Setting up of a committee to organize Socio-cultural and Sports events
C. Culture sharing among all the different components of the AFRINIC community
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OTHER PROJECT
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04/05/12
OTHER PROJECT
Employee Satisfaction Survey
1. Receive feedback about Human Resources services offered to our internal clients
2. Assess the quality of the services provided.
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Thank you for your kind attention.