Adult Social Care & InclusionAdult Social Care & InclusionManagement ForumManagement Forum

April 2012April 2012

W e l c o m e

William HenwoodWilliam HenwoodGovernance ManagerGovernance Manager

Social Care & InclusionSocial Care & Inclusion

www.walsall.gov.uk

Evaluation of September 2011 event

Some good stuff, but…

Only 60% said ‘good’ or ‘very good’

Not as dynamic or engaging as usual

Too many last minute changes

Presentation slides needed in advance

www.walsall.gov.uk

September 2011 feedback for future forums

More advance notice of the content of the agenda

Opportunity to put questions in advance of the forum

Updates on specific initiatives and innovations

More inter-action

More fun

www.walsall.gov.uk

Aims of today’s forum

Our ‘One Direction’ – the Operating Model in operation

Successes, challenges, opportunities and prospects

Updates on specific initiatives and innovations

More inter-action

More fun

State of the NationState of the NationOver to you…..Over to you…..

Paul DaviesPaul DaviesExecutive DirectorExecutive Director

Social Care & InclusionSocial Care & Inclusion

www.walsall.gov.uk

State of the Nation

Health and Social Care Act

CQC changes

Council Budget

Working Smarter

Smarter Workplaces

www.walsall.gov.uk

Things to celebrate

More people with individual budgets

Fewer people in long term care

Community social work pilots

Opening of Independent Living Centre

Starting to drive up quality

www.walsall.gov.uk

Challenges

££££££££££££££££££££££££££££££££££££££££££££

Consistency

Good outcomes

Quality

Operating the Operating Model

Dave ParkinDave ParkinWorkforce Development TeamWorkforce Development Team

www.walsall.gov.uk

S.W.O.T. Analysis

Brandon Scott-OmenkaBrandon Scott-Omenka

Service ManagerService Manager

Quality Assurance TeamQuality Assurance Team

www.walsall.gov.uk

Quality Assurance Team Goals

• Promote Quality Assurance in all services• Raise Quality standards and ownership• Specific work with care providers• Hear the voice of the users• Embed Quality Assurance within the Directorate• Integrate the Policy and Procedure framework• Incentivise continuous quality improvement• Develop an information hub• Support the Joint Quality Board

www.walsall.gov.uk

What do we do?

• Multi-agency work with Health• Work in West Midlands and Black Country on Quality monitoring and co-ordination• Lead on Policy and Procedures - Quality & editorial• Promote the engagement of service users• Programme of proactive or unannounced and announced provider visits• Links to CQC• Capacity building with the provider market• Development of a Care Homes Incentive scheme• Develop Quality Assurance intelligence.• Lead on joint Quality Assurance standards

www.walsall.gov.uk

QA MODEL

OUTCOMES

The User (or their advocate’s) perception of the benefit secured from potentially all

stages: referral, assessment and where appropriate

re-ablement or care support

STANDARDSA set of verified standards, statutory regulations and

guidance deemed to ensure best national practice.

PROCESSESA Provider defined sequence of measurable actions that can be

managed to ensure a high quality and timely service

VALUES

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Quality Assurance Team

Brandon Scott-Omenka – Service ManagerAngela Copestick – Standards LeadJulian Mellor – Policies & Procedures Lead

Quality Assurance Officers:Helena SelbyMaureen GoodinYvonne Russon

Email: qualityassuranceteam@walsall.gov.uk

Lisa Koc – Service ManagerLisa Koc – Service Manager

Workforce DevelopmentWorkforce Development

www.walsall.gov.uk

What is Workforce Development?

It is primarily about the skills of the workforce, the ones they have now and the skills needed for the future and a plan of how we get there. It’s about numbers, supply and demand for the future, having the right people in the right place at the right time, with the right skills, at an affordable cost.

www.walsall.gov.uk

What are the teams objectives?• To ensure the social care workforce in Walsall including the PVI sector

workforce has adequacy of supply in line with demand• To ensure that the social care workforce in Walsall including the PVI sector

workforce has the right skills, competencies, knowledge and experience to deliver the highest standards of care and support to Walsall residents

• To ensure where possible that a representative workforce is achieved which in turn will be able to deliver even more appropriate and sensitive services. This includes engaging with traditionally hard to reach groups including those who might previously have been considered unable to access employment e.g. people with disabilities and young people

• To ensure any strategies developed link clearly to health workforce issues and initiatives

www.walsall.gov.uk

What are the deliverables?• Overarching:

Production of a 3 year strategic workforce plan and action plan that identifies critical workforce issues in relation to the transformation and personalsation of adult social care and the remodelling of the whole social care workforce to support service redesign, with a focus on early intervention, prevention and reablement; and integrated working.

www.walsall.gov.uk

and specifically...• Production of a full training needs analysis for the social care workforce

including those in the PVI sector• Production of a training programme with prioritised training/learning and

development interventions• Execution of a procurement exercise which ensures high quality training is

commissioned which represents excellent value for money• Development of a recruitment/retention strategy• Development of clear career pathways and a succession strategy• Development of positive action initiatives to ensure that the hardest to

reach groups are able to access a career in care

www.walsall.gov.uk

It’s not just about training courses

Projects

Secondment

Reading

Supportingothers Working

Groups

Comm. OfPractice

Research

Situations

Shadowing

Conferences

DeliveringtrainingMentoring

www.walsall.gov.uk

Who are we? Lisa Koc, Service Manager

andLearning and Development ConsultantsDave Parkin, Elaine Betts, Andie Oliver,

Ida Bentley, Janet Lilley, Sharon Middleton,Steph Charles and Trevor Thompson

25

www.walsall.gov.uk

Workforce Development TeamAdult Social Care & Inclusion

Walsall Council

1st Floor, Civic Centre

Darwall Street

Walsall WS1 1DG

Telephone: 01922 655541

E-mail: workforcedevelopment@walsall.gov.uk

Peter Davis – Head of Community CarePeter Davis – Head of Community Care

Working SmarterWorking Smarter

Sean CookSean CookHead of Access, Assessment & Care Head of Access, Assessment & Care

ManagementManagement

Community Social Work PilotCommunity Social Work Pilot

Becky Thompson, Stacey Senior, Emma HarperBecky Thompson, Stacey Senior, Emma Harper

Community Social Work TeamCommunity Social Work Team

www.walsall.gov.uk

Community Social Work Team• Team of 13 including social workers, social care facilitators, sensory support officers and rehabilitation staff and Occupational Therapy Assistants.• Case work and community development within the 6 area partnerships and Area Family Support Teams• Work with different agencies including Reablement, NCO’s, Links to Work, Recruitability Plus, Addaction, Breathing Space, Bridge the Gap, JET, Community Associations, Keyring.• Provide support to those who do not meet FACs criteria and have reduced the financial cost of care packages for those who do. By utilising regained skills, facilitating skills to be developed through education, voluntary work, and paid employment, subsequently reducing social isolation and improving physical and mental wellbeing. Utilising community resources to support needs including telephone telecare systems, time banking, community centre activities, befriending, furniture and house maintenance services.

Suzanne Joyner – Head of Community CareSuzanne Joyner – Head of Community Care

Carers StrategyCarers Strategy

Andy Rust – Head of CommissioningAndy Rust – Head of Commissioning

Joint Commissioning UnitJoint Commissioning Unit

EvaluationEvaluation

W e l c o m e