People First Programme Social Care & Inclusion – Adult Services.

People First Programme

Social Care & Inclusion – Adult Services

The Self Assessment Questionnaire

Feedback


We asked What areas of life should we look at?

The whole of peoples livesDisabilities, Equipment, Medication Work, Leisure, holidays, going out, Getting up, getting dressed, bathing, Eating, cleaning, washing, shopping, Help with reading and following instructions


We Did

• We included: • All aspects of life• Disabilities, Equipment, Medication • Work, Leisure, holidays, going out, • Getting up, getting dressed,

bathing, • Eating, cleaning, washing,

shopping, • Help with reading and following

instructions

We asked what type of questions would we need to ask?

•Tick box•Pictures•Give examples•Don’t use sliding scales•A mix of statements to tick•No staff use only section •Break things down in sections•Have a box for other information •What to do when its completed


We Did

• We included: • Tick boxes, Pictures• Examples• No sliding scales• A mix of statements to tick• No staff use only section • Sections on the form• A box for other information • What to do when its completed

We asked what sort of issues would we need to consider for people?•Give choice •Big, simple language•No abbreviations •Awareness of colour•Font size 14 Ariel •Suggest splitting the form into 3 parts•Opportunity to describe what you need in a blank space •Guidance leaflet


We Did

• We will:• Give choice • Use simple language• No abbreviations • Consider colour• Use 14 Ariel • Split the form into 3 parts• Opportunity to describe what you

need in a blank space • Guidance leaflet (to be produced)

We asked where should people be able to access a self assessment?•GP surgery reception •Website link, through •Libraries•Sent out / posted •One stop shop •Community locations•Free phone number/ cards•Charitable organisations •Support groups •Hospitals•Drop in centres •Advertise on hospital radio


We Did

• We will consider: • GP surgery , Website link, • Libraries, One stop shop • Sent out / posted• Free phone number/ cards• Community locations, • Charitable organisations • Support groups, Hospitals• Drop in centres • Advertise on hospital radio

We asked how should this be accessible?

•Check how people feel at the end of the process •Different formats •Instruction DVD, with different Language options •Online facility to print •Jargon free, •Audio version is important


We Did

• We will:• Check how people feel at the

end of the process • Use different formats • Consider instruction DVD• Look at online facility to print • Make it jargon free, • Consider different formats

We asked what support to offer people to complete a self assessment

•Face to face and Phone support•Ambassadors •Language Support•On web with progress check•A unique log in to go back to it •Access where people work•Someone to come out and help •Access in libraries, shops, banks •Independent help with the SAQ •Mix of support across client groups


We Did

• We will look at:• Face to face and phone support• Having people available to help• Language Support• Online options• Access in libraries, shops, banks • Independent help with the SAQ • Mix of support across client groups

People First Programme Social Care & Inclusion – Adult Services.

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Transcript of People First Programme Social Care & Inclusion – Adult Services.