ACI World Report April 2013

1ACI World Report – April 2013

AIRPORTS COUNCIL INTERNATIONALThe Voice of the World’s Airports

World ReportI N S I D E T H I S I S S U E

• Message from Angela Gittens, Director General, ACI World• Air Transport News Presents Angela Gittens, ACI Director General with Woman of the Year Award • What is APEX in Safety?• Quito Inaugurated the Most Modern International Airport in Latin America• ACI Announces Recipients of its 2012 Airport Service Quality Awards• ACI Brings the Voice of the World’s Airports to ICAO• Photos from ICAO’s 6th Worldwide Air Transport Conference (AT Conf/6)• Photos from ACI’s 5th Annual Economics and Finance Conference• GlobalPassengerTrafficPostsModestGrowthof1.5%inJanuary• Aviation Leaders to Attract the Best and Brightest to the World Capital of Civil Aviation• ACI Global Training’s New Diploma Graduates• ACI EUROPE World Annual Congress & Exhibition 2013 (Istanbul, Turkey)• ACIGlobalTrafficForecast(2012-2013)• Airport Service Quality (ASQ)• ACI Data and Statistics Services• ACI Global Training: Airport Operations Diploma Programme• ACI Global Training: 2013 Programmes and Courses• Airport Management Professional Accreditation Programme (AMPAP)• ACI Welcomes New World Business Partners• Airport Cities World Conference and Exhibition (Ekurhuleni, South Africa)• Regional World Business Partner Contacts• 2011WorldAirportTrafficReport• Airport World Magazine• Events Calender 2013• ACI Publications

APRIL 2013


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3 ACI World Report – April 2013

Dear Colleagues,

As you will see elsewhere in this month’s World Report, airports fared well in the 6th Air Transport Conference held 18-22MarchinMontrealandwere well represented in the pre-ConferenceSymposiumby our Board members and RegionalDirectors.Theissues in the Air Transport portfolioarewide-rangingbutprimarilyfitintothetwocategories of economics andregulation.Itisfittingthen that ACI will hold two specialty conferences this yearcoveringthesetopics.

Wetalkedaboutthefirstofthese last month, the 5th Economics and Finance Conference, a joint venture withACIEuropeandAsia-Pacific,heldforthefirsttimeinAsia,withSingaporethegracioushost.Attendeeswereabletoenterintospirited debates on airport privatisation and economic regulation with case studies from around the world, were brought current on significanttrendsaffectingtheeconomicfutureof the sector and learned about leading edge innovations in performance measurement and management and exciting developments in sourcing and understanding new streams of revenue.Weunveiledthe2012editionoftheACI Economic Report whichisthedefinitivedatasourceforworldwideairportfinancialoutcomes and this year was comprised of the

largestnumberofairportsevertoreport.

The Conference’s pièce de résistance wasthekeynote“address”byDr.Charles

Schlumberger, the Lead Air Transport Specialist fortheWorldBank.Dr.Schlumberger treated the audience to a cleverly entertaining portrayal of two opposing versions of the future, primarily driven by the future of energy productionandconsumption.Each version was presented as highly plausible, driving home the lesson for airport managers that external forces are unpredictable butcanbesignificantforour business and therefore resilienceandflexibilityarenecessary as matters of

corporatesustainability.

ACI carried these themes into our presentations at the ICAO Air Transport Conference, the subtitle of which was “The Sustainability of Air Transport,” where we argued that the regulation of airports should reflectthisneedforresilienceandflexibility.Asairport governance and management models continue to evolve around the globe, the issues of economic regulation continue to challenge governmentsandindustrystakeholders.

For this reason we will hold a specialty conference on Economic Regulation where we

Angela GittensDirector General

ACI World

Message from Angela Gittens


will have the opportunity to explore the subject morefullywithallofthestakeholders.

ACI World is joining with ACI Latin America/Caribbean to produce the Conference inMexicoCityfrom29-31July.ICAOissupporting the Conference and we have the participation of the Latin American Civil Aviation Commission as well as regulators fromotherpartsoftheworld.Ontheindustryside, we will have airlines, airport operators and investors in addition to economists that canprovidethebroadersocietalperspective.And attendees will be treated to the unveiling of the ACI Economics Regulation Manual, a newpublicationnowunderdevelopment.

Justaswehavedelveddeepertohelpairportsin their safety performance, with publications, conferences and the Airport Excellence (APEX) in Safety programme, we are doing so inairporteconomicsandfinance.Botharevitaltothesustainabilityofairtransport.

Angela GittensDirector General ACI World


At the 2013 Air Transport News (ATN) Awards on Sunday 17 March, Angela Gittens, Director General of Airports Council International(ACI)washonouredwithATN’sfirstWomanoftheYearAward.

The Awards Ceremony took place on the eve of ICAO’s Sixth Worldwide Air Transport Conference in Montreal and was well attendedbyleadersfromallreachesoftheairtransportindustry.The Awards celebrate the companies and key players that have made and continue to make outstanding contributions to the air transport industry and whose vision and determination have positively impacted not only industry, but the countless individuals and communities touched by the economic and social spinoffs of aviation.

Angela Gittens, Director General, ACI stated, “I am thrilled to receive this inaugural Woman of the Year award from Air Transport News.Isharethisawardwithalltheotherwomeninaviationwho represent this dynamic industry and who work day in and dayouttoensureitssafetyandsustainability.Itisparticularlygratifying to share the stage with my colleague Raymond Benjamin who has been named Leader of the Year and I assure you that ACI will continue to work alongside ICAO and our other aviation stakeholderstoattainthebenefitsthatcommercialaviationbringstotheworld’scommunities.” Angela Gittens began her tenure as Director General of Airports CouncilInternational(ACIWorld)in2008.ShewasformerlyCEOfor two of the largest US airport systems, Miami and Atlanta, and

deputyatanother,SanFranciscoInternationalAirport.Inotherpreviousroles,GittensservedasVice-President,AirportBusinessServicesforHNTBCorporation,wheresheledthefirm’spracticeinairportbusinessandstrategicplanning.AndasVicePresidentat TBI Airport Management, she oversaw the transition to private ownership of London Luton Airport and managed operations contractsatseveralairportsintheUSandCanada. Gittens has served on numerous aviation industry boards and committees including FAA and NASA advisory committees, the Executive Committee of the National Academy of Science’s Transportation Research Board and the Board of Directors of JetBlueAirways. 2013 ATN Award Recipients

• Woman of the Year: Angela Gittens, Director General, ACI• Leader of the Year: Raymond Benjamin, Secretary General,

ICAO• George Iatrou Lifetime Achievement Award: Professor Tae

Oum, President, ATRS• Regional Aircraft Manufacturer of the Year: Bombardier• Aircraft Manufacturer of the Year: Airbus• EngineManufactureroftheYear:Rolls-Royce• Ground Handler of the Year: Çelebi Holding• IT Company of the Year: SITA• MRO Company of the Year: Lufthansa Technik• Airline Alliance of the Year: Star Alliance• Airport of the Year under 10 Million Passengers: Rajiv Gandhi

International Airport• AirportoftheYear10-30MillionPassengers:GenèveAéroport

Airport of the Year: Istanbul Ataturk Airport• Cargo Airline of the Year: FedEx• Regional Airline of the Year: SilkAir• Low Cost Airline of the Year: AirAsia• Airline of the Year: Turkish Airlines Dr Kostas Iatrou, Managing Director of Air Transport News stated, “Air Transport News Awards have already become an important event in the air transport industry with an exposure to the whole world.AlsoAirTransportNewsAwardsaretheonlyinternationalprizes that award all the main categories of the air transport industry.Itisimportanttorecognizeandhonorthebestofthebestboth personalities and companies of the commercial aviation that helpedtheindustrytomoveforward.

Air Transport News Presents Angela Gittens ACI Director General with

Woman of the Year Award


What is APEX? Airport Excellence (APEX) in Safety is a programme designed for Airports to assess and improve their safety performance, share best practices and collectively develop solutions to airport safety challenges.APEX brings together Hosts and Safety Partners through a peer review process, a time-honoredmethodairportshaveusedtoseekadviceonawiderangeoftopics. What is a Host Airport? AHostAirportisonethatseekstoassessandimproveitssafetyperformance.TheHostwillreimbursethePeerReviewteamfortravelandaccommodationexpenses. What is a Safety Partner? A Safety Partner is an airport or strategic ACI partner that has the know-how and willingness to volunteer one or more experts for the purpose of performing the Peer Review.An airport can be a HostinoneinstanceandbeaSafetyPartnerforanotherairport. What are the advantages for Safety Partners?

Opportunity to exchange best practices with experts from other airports worldwide; Increased level of international cooperation and sense of community; Jobenrichmentforstaff; Inclusion in the APEX Circle of Safety Experts that provides (improved networking and

direct access to industry experts); Participation in APEX in Safety Conferences worldwide.

ACI gratefully acknowledges the contributions of its Safety Partners to the APEX in Safety Review Programme.Weareunitedinthecontinuousimprovement ofaviationsafetyworldwide. For more information please visit www.aci.aero/APEX

ACI GRATEFULLY ACKNOWLEDGES THE ASSISTANCE AND SUPPORT OF ITS SAFETY PARTNERS WORLDWIDE


On February 19, 2013, the New Quito International Airport was inaugurated in a special ceremony presided by Rafael Correa Delgado, President of Ecuador, and Augusto Barrera Guarderas,MayoroftheMetropolitanDistrictofQuito.Theseofficialswerejoinedbythehighestnationalauthorities,members of the diplomatic corps, special guests, shareholders andofficialsofQuiport,theconcessionairefortheconstructionandadministrationoftheNewQuitoAirport.

The inauguration of this monumental infrastructure work representsoneofthemostimportantchanges,-inover60years-,ofQuitoandthenortherncentralinter-Andeanregion.Thenewworld-classairportissaferandmoreefficientthan

the current airport, and complies with the most demanding internationalstandards.ItislocatedintheTababelaplateau,18 kilometers from Quito, with a surface area of 1,500 hectares available for the construction and future development of the airport, that is, 10 times larger than the surface area of the old airport, which will be turned into a park by the Quito Municipality. Positive Impact on Quito The new location of the airport will also allow for the city to have a renewed road system and city planning, without the restrictionsimposedbyconstantover-flightsofaircraftsoverlargepartsofthecity.Thisisaddedtotheobvioussecurityadvantagesandtheimprovementofenvironmentalconditions. The construction and administration of the New Airport is in charge of Quiport, made up by companies specialized in the construction and management of airports, such as AECON, the number one construction and infrastructure development company in Canada; Airport Development Corporation (ADC)fromCanada;HoustonAirportSystems-DevelopmentCorporation(HAS-DC)fromtheUnitedStates,andBrazilianAndrade Gutierrez and Companhia de Concessões Rodoviárias(CCR).ItisimportanttonotethattheCanadianCommercial Corporation, Canada’s international contracting

and procurement agency, played an essential role in planning, developing and negotiating the New Quito International Airport project, all while constantly guaranteeing its cost, quality and timelyexecution.TheconstructionofthenewairportwasinchargeofAECONAG. The NQIA Project’s funding came from Quiport’s shareholders aswellasimportantfinancialinstitutionsincludingtheUS’sOverseas Private Investment Corporation (OPIC) and the Export-ImportBank(USEXIMBank),ExportDevelopmentCanada(EDC)andtheInter-AmericanDevelopmentBank(BID).

The Ilustre Municipio de Quito and Quiport signed the Strategic Alliance Agreement that established the administrative and financialconditionsthatwillallowthecity–owneroftheairport-tobenefitfromincomesderivedfromitsoperation. Cutting-Edge Technology The New Quito Airport was built under the most advanced engineering techniques, taking care of every detail to provide Quitowithamodern,comfortable,safe,andefficientairport.Its location and characteristics will turn the city into an excellent meeting point from and to more destinations in Latin America andtheworld. The4,100meterlongrunwayanditslocation-400meterslower relative to the current airport, allows full passenger, cargo,andfuelcapacitytake-offs,indirectflightstoreachfartherdestinationswithouttheneedofstop-overs. Airport facilities fully comply with the standards of the InternationalCivilAviationOrganization(ICAO).Minimumlanding approach rates will be lower than the parameters established at the old Mariscal Sucre Airport, hence guaranteeingsaferoperations.

Quito Inaugurated the Most Modern International Airport in Latin America

Philippe Baril, President of Quiport and President of Airports Council International Latin America-Caribbean

(Left to right): Dr. Rafael Correa, President of the Republic of Ecuador; Philippe Baril, President of Quiport and President of Airports Council International Latin America-Caribbean; Augusto Barrera, Mayor of Quito


Quito Inaugurated the Most Modern International Airport in Latin America

(continued)Seismic-Resistant Passenger Terminal The New International Airport will be a worthy gateway for Quito, one of the most important tourist centers in the world, as well as for the entire country which enjoys splendid culturalandnaturalwealththatattractvisitorsfromthefivecontinents.With38thousandsquaremetersofconstruction,the passenger terminal building is designed to provide anunparalleledexperiencetoairportusers.Passengerswillfindvariedandexclusiveproductsaswellasthebestquality services in a pleasant shopping environment with firstclassservice. The best technologies and materials were used in the construction of the New Airport; these are designed to withstandfiresandhigh-intensityearthquakes.Accordingto the master plan, both the passenger terminal and other facilities will expand over time to provide the best services and respond to the needs of passenger and cargo transportation. Integrated Cargo Area The new airport has allocated 42 thousand square meters toexclusivelydevelopanefficientcargoarea.Thesefacilities allow direct cross docking from the trucks to cold rooms and then to aircrafts that will transport goods around theworld. With 24/7 operations, exporters will optimize time and will be able to program their shipments to reach different destinationsatthemostconvenienthours.

Quitowillfurtherdevelopandexpandasthefirstairexporting-portinEcuador,fromwherethefamousandbeautifulEcuadorianflowersandroseswillbesenttotheworld, as well as other natural and industrial products for export. Control Tower and Air Travel The 41 meter high control tower at the New Quito Airport isthehighestinthecountry,andisequippedwithleading-edgetechnologyforairtrafficcontrol.

To satisfy the needs of the city and the country, the airport is designed to extend its infrastructure and operational capacity in line with the continuing growth of passenger and cargotraffic. ThelastflightdepartedtheoldMariscalSucreAirportjustbefore 19:00 on February 19, after which the old airport closed its doors permanently, while around 100 trucks beganthemeticuloustransitionprocesstotheNewAirport.

This procedure took 14 hours, during which ramp service equipment(tractors,luggagetrolleys,fireenginesoftheRescueandFirefightingServices,stairs)weretransportedunderthecoordinationofthemulti-nationalledbytheMunich International Airport, a leading world expert in airporttransitions. The New Quito International Airport, also called Mariscal Sucre following a public referendum last year, received its firstflightat9:00onFebruary20,startingoperationsinaworld-classairportattheserviceofQuitoandtheworld.


ACI Announces Recipients of its2012 Airport Service Quality Awards

Airports Council International (ACI) is pleased to announce the recipients of its annual Airport Service Quality (ASQ) Awards for 2012.

ACI World Director General Angela Gittens stated, “This anexcitingtimeforairports.Asairportsandtheiroperatorsincreasingly accept the positive correlation between passenger satisfaction and airport revenues, we see more and more airports striving to meet, and in some cases exceed, the levels of customer service that their passengers expect from their favoured product andserviceproviders.Airportsthatdeliversuperiorcustomerservice stand apart from the competition and superior customer service remains one of the most important differentiators in theincreasinglycompetitiveairportindustry.Highlystructuredmeasurement, analytical reporting and open discussion forums are all features that have built the ASQ programme’s reputation as the premier airport customer service benchmarking tool in an era where customer loyalty translates into repeat passengers, healthy trafficandanimprovedfinancialbottomline.Iamdelightedtoseelongstanding favourites take home ASQ awards as it is testament to the growing and accepted wisdom in the airport community that maintaining customer service excellence is central to a winning businessstrategy.Iamequallyexcitedtoseeotherairportsrank

fortheveryfirsttimethisyear,whichstandstoprovethatitisnever too late to adopt a winning customer service orientation to whichtheASQprogrammeisfundamental”. ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Region (Fewer than 2 million Passengers per Year), Best Airport by Size, and Best Improvement.Atits2012WorldAnnualGeneralAssemblyinCalgary, Alberta, Canada, ACI announced that it would discontinue the Best Airport Worldwide award category to focus more attention on categories that facilitate comparison, particularly airport size andregion. About the ASQ Awards

Since its creation in 2006, the ASQ Awards have become the world‟sleadingairportpassengersatisfactionbenchmarkwithover275airportsparticipating.TheASQAwardsrecognizeandrewardthe best airports in the world based on ACI’s ASQ passenger satisfaction survey and represent an opportunity to celebrate the commitment of airports worldwide to continually improve the passengerexperience.


ACI Announces Recipients of its2012 Airport Service Quality Awards

(continued)


ACI Brings the Voice of the World’s Airports to ICAO

ACI World Governing Board Vice President, Rick Piccolo, and other senior airport executives met in Montreal from 18-22MarchattheheadquartersoftheInternationalCivilAviationOrganization(ICAO)inMontréalfortheonce-a-decadeAirTransportConference.

Thefive-dayConference,whichwasonlythesixthsuchevent since ICAO was formed in 1944, sought to address and resolve economic policy issues in favour of a future that includes an economically viable and sustainable air transportsector.

Attended by over 1,000 delegates, from more than 200 States and international organisations, the Conference included the presentation of over 100 working papers, includingsevenfromAirportsCouncilInternational.The papers presented at the Conference sought the development of ICAO policy on aviation economics, liberalization, fair competition, taxation and charges, and consumerprotection.

SpeakingontheFreedomtodoBusinessPanelatthepre-ConferenceSymposiumonSunday17March,Mr.Piccolostated that the regulatory environment was very different at thetimeofthelastAirTransportConferencein2003.Today,regulators needed to allow market forces to work for airports inthesamefashionthatwasmadepossibleforairlines.ACI supported the principles of effective market access, transparency,non-discriminationandfaircompetition.Hesaid that the market could be harsh, and airports took risks investing in new infrastructure since there was no guarantee thatairlineswouldutilizethisinfrastructureinthelongterm.

On the Symposium Panel discussing Consumer Protection, ACI World Governing Board Member, Tan Sri Bashir, Managing Director, Malaysia Airports Holding Berhad andChairofACI-AsiaPacific,observedthatpassengers’expectations were increasingly demanding and that handling their many needs was challenging, but for the most part service provided to those passengers by airports andairlineswasveryhigh.Problemsgenerallyarosewhenthings went wrong, and it was important for industry to work together to develop common procedures, and here ICAO couldprovideasuitableforum.Hewarnedthatifindustrydid not act there was a risk that government regulations would be introduced which could be out of step with industry capabilities. Robert Deillon, CEO of Genève Aéroport and ACI Europe Board Member, spoke on the Symposium’s panel on Taxation of the need for light touch regulation as the increased competitiveness of airports meant that concepts such as “single till” were outdated, and that competition and contestability meant that detailed regulation could impede infrastructure development and improvements to customer service.

Speaking about the Conference, Angela Gittens, Director General of ACI, said that ACI was consolidating its international representation role as the voice of the world’sairports.ThelevelofengagementthatACIwasable to muster was testament to the increased stature and importance of airports in shaping the international aviationpolicyagenda.Inadditiontothespeakersatthepre-ConferenceSymposium,airportswererepresentedbytheChairofACI-NorthAmerica,DavidEdwards,ExecutiveDirectorofGreenville-SpartanburgInternationalAirportanditsPresident,GregPrincipato,andtheDirectoroftheAsia-PacificRegion,PattiChau.

During the Conference, ACI presented working papers on Market Liberalisation, Slots and Night Curfews, Passenger Protection, Airport Competition and Economics of Airports; and jointly presented papers with CANSO and IATA on taxationandmodernisingairtrafficmanagement.

The ICAO Air Transport Conference was attended by over 1,000 delegatesfrommorethan200Statesandinternationalorganizations.


Photos from ICAO’s 6th Worldwide Air Transport Conference

(AT Conf/6) on flickr

http://www.flickr.com/photos/aciworld



Photos from ACI’s 5th Annual Economics

and Finance Conference on flickr




Overallpassengertrafficgrewby+1.5percentforthemonthofJanuary.ContinentalEuropesufferedadeclineof-1.3percentinpassengertraffic,whichbroughtdowntheoverallglobalgrowth.However,theairportsofIstanbul(IST) and Moscow (DME) continue to post phenomenal gainsirrespectiveoftheirneighbouringmarkets.Eachairportposteddoubledigitgainsof+18.7and+13.3percentrespectively.AbuDhabi(AUH)andDubai(DXB)alsoshowednosignofslowingdownwithpassengertrafficgrowthof+19.6and+14.6percentrespectively. Growth in air freight were marked by relatively high growth ratesascomparedtothemonthlytrend.YearoveryeargrowthforJanuarywasat+7.4percent.Yet,thehighgrowthrateinfreighttrafficisdistortedasaresultoftheChineseNewYearinJanuary2012,whichsignificantlydepressedoveralldemandduringtheholidayseason.Afteradjustingfor this seasonality affect, growth is estimated to be in the realm of +3 percent, which is more in line with the growth ratesofpreviousmonths.Althoughairfreightvolumesstagnatedformostof2012,trafficinfreightisexpectedto gain momentum with the general rise in business confidence.AccordingtoTheEconomistandtheFinancial

times Global Business Barometer, which surveys over 1500 executives on a quarterly basis, overall results of the survey point to expectations that future business conditions will improve.Especiallyimportant,executivesintransportandtourism reported being the most upbeat as compared to otherindustries. ACI World’s Economics Director Rafael Echevarne commented,“Whiletheeurocrises,America’sfiscalcliffaswell as other market risks continue to be obstacles for the airtransportindustry,therevivalofbusinessconfidencerepresents an important step forward, particularly as it relatestofreighttraffic.Asbusinessesbegintobuilduptheir inventories and shipments based on stronger expected demand,wearelikelytoseeairfreighttrafficinpositiveterritory more consistently from month to month over the nextquarter.WhileEuropehasexperiencedanoverallcontractioninpassengertraffic,keyemergingairtransportmarketsintheMiddleEast,LatinAmerica-Caribbean,Asia-PacificaswellasEasternEuropeandTurkeythatserveasubstantialcriticalmassoftrafficmaintainedtheirresilienceinfaceofthedownsiderisks.”

Global passenger traffic posts modest growth of 1.5% in January

Click here for the full media release

http://www.aci.aero/media/c150d245-75a1-4794-9864-769f48122a1c/News/Releases/2013/PaxFlash_FreightFlash_02_07_2013_pdf

http://www.aci.aero/media/a91bfcc8-8014-4f31-96a0-24a5fa610300/News/Releases/2013/PaxFlash_FreightFlash_03_11_2013_pdf


Aviation Leaders to Attract the Best and Brightest to the World Capital

of Civil AviationACIispleasedtoannouncetheofficiallaunchoftheanticipated Young Aviation Professionals Programme that will attract three talented aviation professionals to Montreal, Canada—theworldcapitalofcivilaviation. ThelaunchoftheprogrammefollowstheJanuary9,2013signingofahigh-profilememorandumofunderstandingbetween Airports Council International (ACI), the International Air Transport Association (IATA), and the International Civil Aviation Organization (ICAO) to support thedevelopmentofaviationcareerprofessionals.Atthesigning of the memorandum, ACI Director General Angela Gittens commented, “ACI is proud to work alongside ICAO and IATA as we continue to develop professionalism in theindustry.Theglobalaviationbusinessisbecomingmorecomplexandforthefirsttimethiswillgivethebestand the brightest an opportunity to participate in its future developmentfromthreeperspectives.”

As part of the Young Aviation Professionals Programme, each of the three candidates will spend four months at ACI, IATA and ICAO, for a total of 12 months, where they will contribute to and deepen their knowledge and

understanding of aviation safety, security and environment, withafocusontheinter-relationshipsbetweenregulatoryactivitiesandtheairportandairlineindustries.

Young Professionals will be accompanied by a personal mentor throughout each leg of the programme and provided regular performance feedback during and at the end of their assignments.Aftersuccessfulconclusionoftheprogramme,the Young Aviation Professionals will be retained on a roster for consideration for potential future employment opportunitieswithACI,IATAandICAO.

Candidates under the age of 35, with a minimum of a Master’s degree (or equivalent), and an interest in international civil aviation policy development are encouraged to submit their candidature by completing anonlineapplication.Candidatesmustincludealetterofmotivation that details their professional achievements to date, overall interest in and suitability for the Programme, and career aspirations in regulatory activities and/or the aviationindustry.

Left to right: Angela Gittens, Director General, ACI; Raymond Benjamin, Secretary General, ICAO; Tony Tyler, Director General and CEO, IATA, during the signing of the Memorandum of Understanding by Aviation Leaders to Establish the Young Aviation

ProfessionalsProgrammeon9January2013.

APPLY NOWAll programme details,

documents and the online application form are

available at the following URL: http://bit.ly/10bdPd2.

The closing date for receipt of applications is 11 April

2013.

http://bit.ly/10bdPd2


ACI Global Training’s New Diploma Graduates

by Kevin Caron, Assistant Director, Global TrainingFirst GSN Advanced Gold Diploma Graduate of 2013 WetakegreatpleasureinannouncingthatMr.CarloFrongillo,DutyStationManagerforAeroportoG.MarconidiBolognaS.p.A.(Italy)isthelatestgraduateoftheGlobalSafetyNetwork(GSN) Advanced Programme, having recently completed the GSN 5: Advanced Safety Management Systems training heldMarch11-15,2013inZagreb,Croatia.ACIInstructorWally Walker was on hand to award the GSN Advanced Gold Diploma.

SincethelaunchoftheProgramlastJanuary2012,Mr.Frongillo is now the fourth recipient of the GSN Advanced Gold Diploma.Hewasabletocompleteall3requiredcourseswellwithinthethree-yeartimeframe,havingattendedtheGSN4:Working with Annex 14 training from September 10 to 14, 2012 in Athens, Greece as well as the GSN 6: Aerodrome Safety Compliance and Auditing from May 14 to 18, 2012 in Riga, Latvia.HeobtainedhisGSNInitialSilverDiplomainOctober2011. Please join me in extending our heartfelt congratulations to Carlo for this amazing accomplishment!

Latest GSN Silver Diploma Graduates Thefirstquarterof2013witnessedanumberofourairportmembers complete the GSN Initial Diploma Programme, with a total of 11 graduates receiving their GSN Silver Diplomas in FebruaryandMarch.

ThefirstthreeGSNSilverDiplomasfortheyearwereawardedat the end of the GSN 2: Airport Operations and Safety trainingheldfromFebruary4to8,2013inAthens,Greece.Diplomarecipientsinclude(fromlefttoright):JanisSolis,Safety Process and Risk Assessment Specialist with Riga International Airport (Latvia); Ivan Kanev Mednikarov, Head of Safety for Fraport Twin Star Airport Management AD (Bulgaria); and Aris Mucenieks, Safety Management System Specialist alsowtihRigaInternationalAirport(Latvia).DiplomaswereawardedbyACIInstructorWallyWalker.

Also in February, the GSN Silver Diploma was awarded to Ivana Akmadzic (Croatia) after she completed the GSN 2: Airport Operations and Safety training held February 24 to 28,2013inAbuDhabi,UAE.Ms.AkmadzicbegantheGSNInitialDiplomaProgrammeinFebruary2010.Sheiscurrentlythe Division Manager, Airport Passenger Services for Zagreb AirportLtd.HerDiplomawasawardedinZagreb,Croatia,andpresentedbyACIInstructorWallyWalker.


ACI Global Training’s New Diploma Graduates (continued)

by Issa Castro, Manager, Global Training

TtalYahiaJamjoom(SaudiArabia)waspresentedwithhis GSN Silver Diploma upon completion of the GSN 3: Emergency Planning and Crisis Management course that washeldfromMarch10to14,2013inAbuDhabi,UAE.ACIInstructor Peter Hampson awarded the Diploma on behalf of ACIGlobalTraining.

Mr.JamjoomanAerodromeSafetyandStandardsEngineerfor the General Authority of Civil Aviation of Saudi Arabia, completed the GSN Initial Diploma Programme in only 3 months, having attended the two other required courses in December2012andFebruary2013. The GSN 3: Emergency Planning and Crisis Management course was also delivered from March 11 to 15, 2013 in KualaLumpur,Malaysia.Bytheendofthetraining,sixother participants had completed the GSN Initial Diploma Programme.TheGSNSilverDiplomarecipientswereall

fromMalaysiaAirportsHoldingsBerhad.Photographed(fromlefttoright):HanSadiNen,AirportManager;MdZulkifliFarid Zakaria, Airport Manager; Intan Wardati Ahmid, Senior Executive, Safety, Health and Environment; Aishah Md Nor, Manager, Airport Standard; Lokman Ahmad, Senior Executive, Operations;andGohChenHoe,TechnicalExecutive,Civil. The Diplomas were presented by ACI Instructors Debbie Riley (appearing in the center of the photo) and Glenn Wheeler (not photographed).

ACI is proud that Malaysia Airports Holdings Berhad is a strong supporteroftheGSNDiplomaProgramme.Theircontinuedparticipation stands as testament to their dedication to airport safety.ACIisproudtoworkalongsideMalaysiaAirportsHoldingsBerhadtohelpanswertheirtrainingneeds.

Once again, my sincere congratulations to all our GSN Silver Diplomagraduatesontheirstellarachievement.Welldone!


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NEW ACI Global Traffic Forecast (2012 - 2031)

The ACI Global Traffic Forecast is the worldwide industry reference. Combining ACI’s global industry data sets and DKMA’s 40 years of forecasting expertise, it provides unbiased traffic developments from the perspective of the airport industry.

Based on traffic forecasts from nearly 200 airports worldwide and on the latest traffic statistics, the report offers the most up to date information and insight on expected traffic development around the world.

Forecast Highlights:

Development of passenger traffic worldwide Traffic projections by world region Individual forecasts for over 100 countries Freight and aircraft movement forecasts

© istockphoto.com / Nikada


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BENCHMARKING Commercial Services

LEARN from global best practice

BENCHMARK satisfaction levels and sales performance with top airports around the world

The Airport Service Quality (ASQ) initiative is a partnership between ACI and DKMADr. Rafael Echevarne

ACI Director of Economics+1 514 [email protected]

Damien KobelDirector DKMA+ 41 22 354 [email protected]

www.airportservicequality.com/content/retail.html


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Airport Operations Diploma Programme(Online Programme)

The Airport Operations Diploma Programme provides participants with a broad understanding of Airport Operations in the areas of AirsideOperations,TerminalandLandsideOperationsandBusinessOperations.TheProgrammeprovidestheknowledgetosuccessfullyaddresstheoperationalandbusinessneedsof21stCenturyairports.

Who Should Enrol?

• Current, new or future personnel involved in Airside, Terminal, Landside or Business Operations • Personnel wishing to enhance their career opportunities and advance to leadership and management positions• WorldBusinessPartnersandAssociateswhowishtoimprovetheirknowledgeandunderstandingofAirportOperations.

Programme Structure

The new Airport Operations Diploma Programme is made up of the following three certificate courses:

1. AirsideOperations- available now 2. Terminal and Landside Operations - Scheduled for release early Q2 20133. AirportBusinessOperations- Scheduled for release early Q2 2013

For more information on the online Airport Operations Diploma Programme, visit www.olc.aero or contact [email protected].

For information on ACI Global Training, programmes and course offerings, visit us online at: www.aci.aero/training

EnrolmentRegular Enrolment Fee: $1,795.00

Pre-registration candidates will be able to commence the Certificate in Airside Operations immediately and will be automatically enrolled in the Certificate in Terminal and Landside Operations and Certificate in Airport Business Operations as they are released inthefirsthalfof2013.

To register for this online programme, please visit: www.olc.aero or contact [email protected].

For all other course and programme inquiries, contact ACI Global Training at: [email protected]


COURSE CALENDAR

http://www.aci.aero/Global-Training


AMPAP

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Media PartnerPremier Sponsor

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Join the growing ranks now!

Learn more today onbecoming an IAP

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ACI Welcomes New World Business Partners

Independent Consulting FZ-LLCLevel 41, Emirates Towers PO Box 31303United Arab Emirate

WBP Contact PersonMr.KimSilanderGroup Chairman

W:www.independent.aeroE:[email protected]: +971 4 313 2846

Region:ACIASIA-PACLevel: Small

Independent Consulting supports Airports, Air Navigation Service Providers (ANSPs), Airlines and the ATC industry by providing operational andtechnicalexpertisebyfreelanceconsultantsfromaroundtheworld. We have main 3 business units: 1) Under Independent Academy we develop courseware and support with instructors for ATC, Airport and AviationAcademiesaroundtheworld.2)UnderIndependentServicesweprovideregulatorysupport,procurementsupport,airspacedesign,electricalfaultfindingandmore.3)UnderIndependentAviationEfficiencyourteamwillworktogetherwiththeaviationpartner(s)toidentifygapsandareasofenhancement,tomaximizeoperationalthroughputwithminimumcostandhighreturne.g.AirportCDM. We have been involved in various projects for customers such as EUROCONTROL, Dubai Air Navigation Services, AEROTHAI, DCA MalaysiaandCADHongKong.MostrecentlyIndependentgotawardedaprojecttosupportGatwickAirportwithAviationEfficiencyandCDMexpertisetotheA-CDM55project.

Moneycorp2 Sloane Bridge StreetKnightsbridge, London SW1X 9LA

WBP Contact PersonMark Hogan

W:www.moneycorp.com E:[email protected] P: 0044 207 823 7000

Region: ACI EURLevel: Silver MoneycorpisoneoftheUK’sfastestgrowingforeignexchangecompaniesoperatinga£11billionbusinessfromitsheadquartersinLondon.With a robust retail presence across the south of England, Moneycorp is the preferred supplier of foreign exchange services at Gatwick, Stansted,SouthamptonandSouthendairportswithaninternationalgrowthagenda.MoneycorphasbecomeaninternationalpaymentsinstitutionprovidingCorporateandPrivateforeignexchange,wholesalebanknotes,cardsandATMs.


ACI Welcomes New World Business Partners

OTG Management352 Park Avenue South, 10th Floor New York, NY 10010 WBP Contact PersonJaiminiErskineDirector, Business Development W:www.otgmanagement.com E:[email protected] P:(212)776-1478 Region: ACI NALevel: Platinum OTGisanaward-winningairportfood&beverageoperatorwithmorethan175restaurantsandretailboutiquesin10airports,includingMinneapolis-St.Paul,JohnF.Kennedy,LaGuardia,TorontoPearson,BostonLogan,Tucson,WashingtonNational,OrlandoChicagoO’HareandPhiladelphia.Sinceitsentryintoairportsin1996,OTGhasbeenrecognizedthroughouttheindustry for its exceptional customer focus and groundbreaking innovation; growing to become the second largest privately held airportfoodoperatorintheUnitedStatesinjustoveradecade. Wells Fargo Securities375 Park Avenue, 6th FloorNew York, NY 10152

WBP Contact PersonKevin CarneyDirector W:www.wellsfargo.comE:[email protected] P:(212)214-6557 F:(212)214-8922

Region: ACI NA Level: Gold InvestmentBankingServicesandCommercialLendingforairportoperators.


www.airportcities.aero

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Regional World Business Partner Contacts

Watch Us on YouTube:www.youtube.com/AirportsCouncilWorld

We fully encourage members to submit any interesting videos of airports orairportrelatedeventstous,whichwillmakeavailableonourYouTubeChannel.

Contact: Brent Taylor

Website Content CoordinatorACI World

[email protected]

ACI WBP AFRContact: Ali TounsiEmail: [email protected]: www.aci-africa.aero

ACIWBPASIA-PACContact: Ada TseEmail: [email protected], [email protected]: www.aci-asiapac.aero

ACI WBP EURContact: Yulia PlyusninaEmail: [email protected]: www.aci-europe.org

ACI WBP LACContact:JavierMartinezEmail: [email protected]: www.aci-lac.aero

ACI WBP NACassandra LamarEmail: [email protected]: www.aci-na.org


http://www.aci.aero/publications


Airport World 1 2013 Now available online

>The magazine of the Airports Council International

In this issue

In the spotlight: CargoAirports: Singapore Changi, DFW & AmmanSpecial report: Accomodating the A380Plus: Leadership, retail & avian radar

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EVENTS CALENDAR

2013

ACI Africa Board and Working Group Meetings 10-12 April Montreal, QC, Canada Airports Canada Conference & Exhibition 10-12 April Montreal, QC, Canada African Regional Runway Safety Seminar10-12 April Agadir, Morocco Airport Board Members & Commissioners Conference 14-16 April Biloxi, MS, USA

5th ACI Europe Regional Airports Conference and Exhibition15-17 AprilLyon, France

8th ACI Asia-Pacific Regional Assembly, Conference & Exhibition22-25 AprilPhuket, Thailand

Airport Economics & Human Capital Conference 22-24 April Portland, OR, USA

Airport Cities World Conference & Exhibition 24-26 April Ekurhuleni, South Africa

Environmental Affairs Conference13-16 MayHalifax, NS, Canada

23rd ACI World / EUROPE Annual General Assembly, Conference & Exhibition8-12 JuneIstanbul, Turkey

World/Latin America & Caribbean Economic Airports Regulation ConferenceJuly 29-31Mexico City, Mexico

ACI Europe’s Airport Leadership & Change Management Forum 201323-25 October 2013 Bologna, Italy 22nd ACI-LAC Assembly, Conference and Exhiibition 2-5 November 2013 Montevideo, Uruguay Airports Concessions Conference11-13 November 2013 Sacremento, CA, USA International Aviation Issues Seminar5-6 December 2013 Washington, DC, USA

For a complete list of events visit us online at:

www.aci.aero/events

www.aci.aero/events


Published byACI World

Editors

JamesRoachManager, Communications

[email protected]

Brent TaylorWebsite Content Coordinator

[email protected]

ACI Publications Catalogue 2012 – 2013

[email protected]

The

airportsworld’s

of the voice

WORLD BUSINESS PARTNERS

2012-2013 MEMBERDIRECTORY

WORLD AIRPORTS

Policies and Recommended Practices Handbook2009

SEVENTH edition | November 2009Airports Council International, Geneva | PO Box 16, Geneva Airport, 1215, Geneva, [email protected] | www.aci.aero

OVER 1,400 AIRPORTS

MORE THAN 150 COUNTRIES

2011 WORLD AIRPORT TRAFFIC REPORT

Keeping you abreast of the latest analysis, trends and data in airport traffic

Aerodrome Bird Hazard Prevention and Wildlife Management Handbook

ACI Best Industry PracticeSafety Management System (SMS) Gap Analysisand Audit Tool

Authors:ACI Operational Safety Sub-Committee

May 2010

Apron Markings and Signs

HANDBOOK2nd Edition 2009

Click here to download our 2012-2013Publications

Catalogue.

http://www.aci.aero/media/d6a7def4-1389-4218-a46c-19b8b01ef460/Publications/ACI-Publications-Catalogue-2012-2013_pdf

ACI World Report April 2013

Documents

Transcript of ACI World Report April 2013