ACI World Report, November 2011

1

AIRPORTS COUNCIL INTERNATIONALThe Voice of the Worldrsquos Airports

World Report

I N S I D E T H I S I S S U E

Message from the Director General

bull DirectorGeneralrsquosRollofExcellenceinAirportServiceQualityCeremonyinMarrakech

bull ASQAssuredCertification

bull 29thMeetingoftheACIWorldFacilitationandServicesStandingCommittee(WFSSC)

bull APEXinSafety

bull ICAOGANISSymposium

bull ICAOAviationandSustainableAlternativeFuelsWorkshop

bull AirportSafetyManagementSystemsImplementationWorkshopinPanama

bull ManagingServiceQualityatAirportsRecentCoursesinPanamaandLisbon

bull RecordNumberofAMPAPGraduatesHonouredinMarrakech

bull 53NewParticipantsforAMPAPinOctober

bull PaxFlashandFreightFlash

bull DeparturesandArrivals

bull EventsCalendar

NOVEMBER 2011

2 ACI World Report ndash November 2011

DearColleagues

AsIcanattesttobythewearandtearonmyluggageOctoberwasaverybusymonthcappedoffbyourWorldAnnualGeneralAssembly31Octoberto02NovemberinMarrakechinconjunctionwithACIAfrica

Inaddition to theRoutesConferenceat thebeginningof the month I represented airports at the WinterOperationsConferenceinIcelandandthenattendedtheACINAAnnualConferenceinSanDiego

NorthAmericadidatremendous jobwiththeprogramand largeexhibitionat theConventionCenterNotablyThellaBowenCEOoftheSanDiegoAirportsAuthorityandconferencehostwasinstalledastheirnewChairmanandwelcomehercontinuedparticipationon theWorldGoverningBoard

The close collaboration between regions was evidentin San Diego as ACI Europe Director General Olivier

JankovecparticipatedinapaneldiscussiononthefutureofAviationSecurityItwasinterestingfortheNorthAmericanstounderstandthechallengesfacedinEuropeandfurthercementedourcommonissuesagendaacrossallregionsoftheworld

That brings me to our 21stWorld Annual General Assembly andConference held in conjunctionwithACIAfrica inMarrakech OurconferencehostwastheMoroccanAirportAuthority(ONDA)andtheydid an outstanding job filling in quickly following the venue changefromCairo

OurGoverningBoardandmembershaveaskedthatwetrytoscheduleasmanyofourmeetingsinonelocationaspossibleandwecertainlysucceededonthatfrontbyhostingarecord12differenceeventstakingplaceinMarrakechThisincludedWorldandRegionalcommitteeandboardmeetingstheAMPAPgraduationanACIFundseminarandtheDirector Generalrsquos Roll of Excellence in customer service inductionceremonyattheconferenceGalaDinner

The conference agenda was filled with excellent speakers andpresentationsandallattendeesweremovedbythekeynotespeechprovidedbyMsMonhlaHlahlawhourgedustobeagileandresilientasweapproachthechallengesahead

IwaspleasedtowelcomeTonyTylerDirectorGeneralofIATAtoourconferenceandwhiletherearecertainlyissuesthatwedisagreeonthereismorethatunitesusacrosstheaviationagendathandividesus Tonywaswell received by the audience and highlightedmanycommonagendaissuesIbelieveweareforginganewrelationshipwithIATAandwillfocusonhavingacloserworkingrelationshipwiththem

3ACI World Report ndash October 2011Oneofthekeyfeaturesoftheconferencewastheofficial21stAnnualGeneralAssemblyofMemberswhere they elected DrYiannis Paraschis ChiefExecutiveOfficerofAthens InternationalAirportas the incoming Board Chair and Mr Frederick(Rick)PiccoloPresidentandCEOoftheSarasotaManatee Airport Authority as Vice Chair Theirtwo-yeartermswillcommence inJanuary2012I look forward toworkingwithbothYiannis andRickoverthenewtwoyears

The members unanimously supported severalresolutions that clearly articulate the airportperspectiveonavarietyofimportantissuesThefirstcalledforICAOinvolvementintheEuropeanUnionrsquosEmissionTradingSchemewhichincludesaviationandcouldpotentiallyleadtoatradeconflictThisisanissuewherewearealignedwithIATAandsupportICAOinvolvementandcollaborationThesecondsupportsaformalizedmemorandumof understanding on safety between ICAO andACIwhichwillincludeanannualimplementationplanandparticipationineachotherrsquosactivities

Thirdly our members resolved to focus on ahigher level of runway safety Resolution 3supportstheproductionofanACIRunwaySafetyHandbook and supports the continuation of theAPEX programme ACI believes that airportsare the convenors of Runway Safety Teamsand encourages active involvement among allstakeholders

ThefourthresolutioncallsforajointprojectwithCANSO to promote world-wide introduction ofAirportCollaborativeDecisionMakingtoimproveefficiencyandminimizedelaysEuroControlhasdeveloped specifications forAirportCDMwhicharebeingappliedinEuropeandwebelievecanbereplicatedworld-wide

Thefifthresolution isaduplicateof2010whereour members called for harmonization andinternational coordination with the lifting ofrestrictions on the carriage of liquids aerosolsandgels TheEuropeanCommission intendstolifttheserestrictionsinAprilof2013andairportsnoted that little coordination has occurred Weare mindful of the impacts at our airports buteven more so the impacts on our passengerswhowouldfaceconfusionpotentialconfiscationofgoodsandlongerqueuesatsecurityscreening

Ourlastresolutionexpressedthesincerethanksof our membership to our host ONDA Wepresented themwitha framedresolutionat theGala Dinner and thanked them again for theirhospitalityAlsoduringdinnerwastheinductionceremonyoftheDirectorrsquosRollofExcellenceforCustomer Service and you will find details andphotos from the ceremony in the pages of thisWorldReport Wesaluteeachofthemfortheirdedicationtoexcellence

Thank you to allmemberswho could join us inMarrakechandwe look forward tomeetingyouagaininthegreatcityofCalgaryin2012

AngelaGittensDirectorGeneral


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800RueduSquareVictoriaMontrealQuebecH4Z1G8

Canada

CourieraddressSuite 1810


Canada

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ACI Africa ACI Asia-Pacific

ACI North AmericaACI Latin America ndash Caribbean

ACI Europe

Click on a Map Below to Visit an ACI Region Web Site

ACIWorld

httpswwwfacebookcomAirportsCouncilInternational

ACITraining

5ACI World Report ndash October 2011

Director Generalrsquos Roll of Excellence in Airport Service Quality Ceremony in Marrakechby Arturo Garcia-Alonso

TheInductionCeremonyoftheACIWorldDirectorGeneralrsquosRollofExcellencetookplaceinMarrakechMoroccoonTuesday1November2011

ACIWorldDirectorGeneralAngelaGittenswelcomed14airportstotheRollofExcellenceduringtheGalaDinneroftheACIWorldAnnualGeneralAssemblywithmorethan500representativesanddelegatespresent

SeoulIncheonandHongKongwerebothhonouredasInducteeswithDistinctionforachievingtheNo1positionintheirrespectivecustomerservicecategoriesinASQpassengersatisfactionsurveysforfiveconsecutiveyearsACIWorldalsoinducted12otherairportsintotheDirectorGeneralrsquosRollofExcellenceforrankingamongthetopfiveinanASQcategoryforfiveconsecutiveyears

Inductees with Distinctionbull SeoulIncheonmdashBestAirportWorldwide5yearsinarowbull HongKongmdashBestAirportbySizeOver40millionpassengers

Inducteesbull AbuDhabiAustinDallasForthWorthDohaDurbanHalifax JohannesburgNagoyaOttawaPortoSingaporeZurich

AccordingtoDirectorGeneralAngelaGittensldquoACIapplaudsSeoulIncheonandHongKongfortheirongoingdedicationtoexcellenceincustomerserviceandtheircontinuousimprovementmindsetwhichhaveearnedthemrecognitionasInducteeswithDistinctionintotheDirectorGeneralrsquosRollofExcellenceIwouldalsoliketoextendmycongratulationstotheother12airportsthatwererecognizedforachievingexcellenceincustomerserviceintheirrespectivecategoriesandinductedintotheDirectorGeneralrsquosRollofExcellence

TheincreaseinattentionbeingpaidtocustomerservicebymodernairportmanagersisareflectionoftheimportanceofthecustomerexperienceinanincreasinglycompetitiveindustryAirportsmanagerscanonlyimprovewhattheycanmeasureandASQprovidestheinformationnecessarytomakedatadrivendecisionsthatbetteraligncustomerexpectationswithserviceprovisiontowin


customerloyaltymdashallinsupportoftheairportrsquosbottomlinerdquo

GittensgoesontosayldquoPassengershaveclearexpectationsandairportsmustmeetorexceedtheseexpectationstoearntheloyaltyofcustomersTheASQprogrammeprovidesairportmanagerswithaclearunderstandingofthecustomerexperienceasapracticaltooltohelpimproveserviceprovisionfromthemomentofarrivaltothedeparturegaterdquo

To view more photos of the other inductees please visithttpwwwflickrcomphotosaciworldsets72157628009535037

For more information on the Director Generalrsquos Roll of Excellence and the ASQ Awards please visit httpwwwairportservicequalityawardscominductees-distinction

For more information on Airport Service Quality (ASQ) initiatives please contactcbradbrookaciaerooragarcia-alonsoaciaero

FromlefttorightMrCWLeeChiefExecutiveOfficerSeoul

IncheonInternationalAirportMsAngelaGittensDirectorGeneral

ACIWorld

FromlefttorightMrRickyLeungGeneralManagerHongKong

InternationalAirportMsAngelaGittensDirectorGeneral

ACIWorld

7ACI World Report ndash October 2011ASQ Assured Certification by Arturo Garcia-Alonso

AtthesamevenueastheInductionCeremonyoftheDirectorGeneralrsquosRollofExcellencetwoairportswereawardedtheirASQAssuredCertification

bull BeijingCapitalInternationalAirportbull HainanMeilanInternationalAirport

CraigBradbrookACIWorldDirectorofSecurityandFacilitationstatedldquoThroughtheASQAssuredcertificationframeworkACIhasassessedtheseairportsrsquoprovisionoffacilitiestopassengersitsmanagementprocessesandthedegreeofpassengersatisfactiontheyhaveachievedTheoutstandingcertificationresultsshowclearlytheseairportsrsquocommitmenttoservicequalityandcontinuousimprovementrdquo

FromlefttorightMsAngelaGittensDirectorGeneralACIWorld

MsHaoLingServiceDirectorBeijingCapitalInternationalAirport

CompanyLimited

FromlefttorightMsAngelaGittensDirectorGeneral

ACIWorldMrGunnarMollerAssistanttotheChairmanof

theBoardHainanMeilanInternationalAirportCompany


29th Meeting of the ACI World Facilitation and Services Standing Committee (WFSSC)by Arturo Garcia-Alonso

The29thMeetingoftheACIWorldFacilitationandServicesStandingCommitteewasheldinMarrakechMorocco3-4November2011followingtheACIWorldAnnualGeneralAssemblyandConference

Over20airportmembersandregionalrepresentativescontributedtothisimportantandverysuccessfulmeetingintermsofitsregionalparticipationissuescoveredanddecisionsmade

Themainhighlightsofthemeetingwere

bull ACIPassengerFacilitationStrategybull ImplementationofInternationalHealthRegulationsandICAOCAPSCAProgrammebull DevelopmentofBusinessContinuityPlansfortheAviationSectorbull UpdateonICAOrelatedaviationsecurityissuesthatmightimpactfacilitation

bull LiftingofrestrictionsonthecarriageofLAGSbull AirCargoSecuritybull Nextgenerationsecurityprocessampcheckpoint

bull ASQandAirportPerformanceMeasuresManualbull ACRISandPEMGupdates

SeveralCommitteeairportmemberspresentedrecentfacilitationrelatedprojectsandnewdevelopmentstoimproveterminalprocessefficiencyandexceedcustomerexpectations

FormoreinformationonAirportSecurityFacilitationServiceQualityHealthandITpleasecontactcbradbrookaciaerooragarcia-alonsoaciaero

APEX at the World Airports General Assembly (31 October ndash 2 November 2011)

The21stWorldAirportsGeneralAssemblyinMarrakechplacedAPEXasatoppriorityfortheorganizationInconsiderationofthisdecisionitwasnotedthatAPEXinSafetyprovidesanumberofsignificantbenefitsfortheACIairportcommunityasitaimsatmakingairportoperationssaferwhilesignificantlycontributingtointernationalcooperationamongstairportsworldwide

APEX in Safety mdash Background ACIrsquosAirportExcellence(APEX)inSafetyinitiativeisbasedonInternationalCivilAviation(ICAO)standardsaswellasACIBestPracticesAsafetyevaluationisconductedinordertoenhancesafetycomplianceby

airportsrequestingassistance(HostAirports)toimprovetheirsafetystandingTheprocessisstraightforwardandtransparentandACIusesaseriesofobjectivecriteriaincludingICAOUniversalSafetyOversightAuditProgram(USOAP)resultstoprioritizerequestsforsafetyevaluationsTheoverarchinggoalofimprovingsafetyisreachedwhentheHostAirportactsuponandreviewstheproposedmitigatingmeasuresassafetyenhancementisanessentialyeton-goingactivity

Host Airport mdash BenefitsThereviewisbasedonICAOAnnex14StandardsandRecommendedPractices(SARPS)andAirportsCouncilInternationalBestPracticesHenceitreflectstheindustrystandardswhilemaximizingtheoperationalbenefitsthattheHostAirportneeds

APEX in Safety by Adrian Cioranu

9ACI World Report ndash October 2011APEX in Safety Continued

FortheHostAirportthereviewmeansatailoredapproachwithpracticalapplicationastheyareprovidedwithanactionplanincorporatingmeasuresthatcanbeimmediatelyimplementedEffectiveresultsarenotjustpossiblebutalsowithinquickreachThesafetyreviewwillrevealthemostappropriatesolutionswhiletakingintoaccounttherealityoftheoperationalenvironmentofeachindividualairport

ThroughAPEXtheHostAirportalsogainsaccesstoawideknowledgebasecomprisedofaglobalnetworkofairportsafetyexpertsACIdocumentationandexpertiseTheactiveinvolvementofICAOensuresthatregulatoryaspectsarealsocoveredFurthermoreallnecessaryGuidanceMaterialisprovidedbyACIWorld

Safety PartnersFortheSafetyPartnersparticipatingtoAPEXprovidestheopportunitytoassistairportcolleaguestoincrease

thecooperationandthesenseofcommunitybetweenairportsworldwideAfterallanotherairportisjustoneflightawayandeverybodyisinterestedinworkingtogethertomitigatesafetyrisksorhazards

FortheSafetyPartnersACIisproudtoacknowledgetheircontributiontofosteringsafetyandinternationalcooperationamongstairportsthroughpressreleasesduringtheWorldAirportsGeneralAssemblyatregionalandinternationaleventsaswellasinalltherelevantpublicationsbyACIanditsassociates

2012 APEX CalendarACIWorldiscurrentlyschedulingthe2012APEXvisitcalendarWeencourageaspiringHostAirportstomakeanAPEXsafetyreviewrequestearly

LearnmoreabouthowtojoinAPEXatwwwaciaeroapex

FormoreinformationcontactAdrianCioranuProjectManagerAPEXatacioranuaciaero

Signing of a Declaration of Commitment and

Collaboration in Airport Excellence (APEX) in

Safety Programme at Lomeacute-Tokoin Airport in

September 2011

First Row (from left to right) AhmedAbkari

ONDAAliTounsiACI-AfricaDavidGamperACIWorld

AkrimaKogoeDGSALTArthemonNdikumanaICAO

Second Row (from left to right) ThomasRomig

GenegraveveAeacuteroportRichardMarchiACI-NAPascal

KomlaSALTGAnallaDirecteurdesEtudesetdela

PerspectiveSALT


ICAO GANIS Symposium by David Gamper

InSeptemberACIparticipatedintheICAOGlobalAirNavigationIndustrySymposium(GANIS)atwhichthecountriesdevelopingairtrafficmodernizationsystemsjoinedwithothergovernmentsandindustrytoreviewanddiscussthewayforwardinimplementingthesystemsTheaimsoftheSymposiumunderthetitleldquoTowardsOneSkyrdquowereto

bull FacilitategreaterintegrationandharmonizationofStatesandserviceprovidersrsquoairnavigationsystemimprovementprogrammes

bull Emphasizetheneedforglobalinteroperabilitybull Identifywaysandmeanstoensureinteroperability

tomaximizeutilizationofavailableandemergingtechnologiesandtosupportanongoingglobaldiscussion

bull IntroducetheapproachthatICAOhasdevelopedtoachievetheaboveintheformofaseriesofldquoaviationsystemblockupgradesrdquo

ICAOSecretaryGeneralRaymondBenjaminnotedthatldquoOverthenext10yearssome$120billionwillbespentworldwideonupgradingtheglobalaviationsystemtoenhancesafetyefficiencyandoverallsustainabilityWehavetoensurethatitisdoneinatimelycoordinatedandharmonizedmanneraroundtheworldrdquoSome500participantsgatheredforthethree-dayprogrammeWeareworkingwithICAOtocontinuetodevelopthenecessarystandardsforglobalinteroperabilityofthefutureairtrafficmanagementsystemAttheSymposiumACIDirectorGeneralAngelaGittensmoderatedapanelonmakingthebusinesscaseandgettingfinancingfortheequipagethatwillbeneededbyaircraftoperatorstotakeadvantageofsystemimprovementsTheaircraftoperatorshavecontinuallyexpressedconcernthattheirinvestmentswouldnot

yieldsufficientcostsavingsinanacceptableperiodoftimebecausethosesavingswouldonlycomewhenmostusershadtheequipmentThepresentersinthepanelfromtheEuropeanUnionSESARIATAandNexaCapitalapublicprivatepartnershipvehicletofinanceairtransportinvestmentrequirementsforNextGentheUSprogrammedescribedapproachestoprovideincentivesforaircraftoperatorstogetreadyearly

ForairportsairtrafficmodernizationhassignificantimplicationsanditwillbecriticalforustounderstandthepaceoftheprogrammesaroundtheworldincludingfeaturessuchasperformancebasednavigationwhichcanimproveefficiencyandsafetyAlsosomeairportsarealreadyusingAirportCollaborativeDecision-making(A-CDM)whichcanimproveoverallefficiencyfortheairportandcreateamorereliableexperienceforthepassengerThisisoneofthemodernizationelementsthatintegratesairtrafficmanagementwithmanagementontheterminalandgroundsideplatformsAttheACIWorldAnnualGeneralAssembly(WAGA)inMarrakechthemembersendorsedanACIprojectwithotherinternationalorganizationstopromotetheintroductionofAirportCDMworldwideusingcommonstandards

ApartfromA-CDMourprincipalissuesaretoensurethatairtrafficmodernizationdoesnotgenerateadditionalaircraftnoiseinourcommunitiesandtomatchairportcapacitywithimprovedairtrafficcapacityICAOholdsits12thAirNavigationConferenceinNovember2012whichwillconsidertheGANISoutcomeandtheAviationSystemBlockUpgradeframeworkandACIwillbetheretorepresenttheinterestsofairports

11ACI World Report ndash October 2011ICAO Aviation and Sustainable Alternative Fuels Workshop by Xavier Oh

ICAOhosteditssecondWorkshoponAviationandSustainableAlternativeFuelsatitsheadquartersinMontrealon18-20October2011TheworkshopbroughttogethernotonlyaviationparticipantsincludingairlinesairportsmanufacturesandnationalregulatorsbutalsostakeholdersinthefastdevelopingbiofuelsupplychainndashagriculturalorganizationsoilcompaniesbiofuelrefineriesuniversitiesandfinancialinstitutionsWithmanytestflightscompletedattentionismoving

towardshowtodevelopthevastbiomasssourcesrequiredandprovidethefuelrefiningcapabilitiesOtherissuesincludefinancingandaddressingthecompetitivedemandsofotherindustriesAtallstagestheworkshopreinforcedtheneedforsustainabilityandthe

avoidanceofunintentionalnegativeconsequencesontheenvironmentsocietyfoodandwatersupplyandlanduse

ACIparticipatedwithapresentationonthefuelsupplyinfrastructureatairportsDeliveryfromrefinerytofuelfarmandthentoaircraftvariesgreatlybetweenairportsasdoestheownershipandoperationoftheinfrastructureAsdifferentfuelstreamsmaybemixedatairportfuelfarmsinthemediumtermitwillnotbepossibleprovidelargenumbersofaircraftwithdifferentproportionsofbiofuelmixCreditingairlineswithusingbiofuelswillneedtobebasedonpurchaseagreementsratherthanthefuelphysicallyloadedonindividualflightsIfitbecomesnecessarytodetermineactualbiofuelproportionsonindividualflightthiswouldbebeyondthecapabilityofexistingfuelinfrastructureandthebiofuelwouldnotbedeemedldquodrop-inrdquo


Airport Safety Management Systems Implementation Workshop in PanamaBy John Webster

ACIGlobalTraininglaunchedathree-daycourseAirportSafetyManagementSystems(SMS)ImplementationWorkshopformembersfortheLatinAmericaandCaribbean(LAC)regionfromOctober3-52011ThiscoursewashostedbyTocumenAirportsinPanamaanofficialACItrainingcentreandattracted13participantsfromthehostairportEcuadorNetherlandAntillesMexicoElSalvadorandColumbiaTheworkshopwasconductedintheSpanishlanguagebytheinstructorDanielMaurinowhoisasafetyadviserfortheICAOtechnicalCooperationBureau

Thiscoursefocusedonthreemainobjectives

bull DevelopparticipantsrsquoknowledgeofsafetymanagementsystemsforaerodromesbasedonICAOrequirementsandinternationalbestpractices

bull Provideparticipantswithsufficientspecifictoolsknowledgeandknow-howallowingforplanningdevelopmentandimplementationofaerodromesafetymanagementsystemsand

bull Provideparticipantswithadequatecoursematerialscontainingexamplesandexperiencesthatcanbeusedtoreinforcetheirknowledgeofaerodromesafetymanagementsystems

ThecoursewasverysuccessfulandverypositivefeedbackwasreceivedbyallattendeesMrRichardvanDinterAviationSafetyInspectorndashAerodromesfortheNetherlandAntillesexpressedthathewasldquoverypleasedandsatisfiedrdquowiththeSMSWorkshopandthatthissentimentwassharedbyotherparticipants

WewanttothankthemanagementandstaffatTocumenAirportsfortheirwonderfulsupportandwelookforwardtoprovidingtrainingprogrammesthatpromoteldquoairportexcellencerdquothroughourpartnersinthisregion

Formoreinformationonthetrainingprogrammesthatweofferpleasecontacttrainingaciaero

Testimonial Airport Safety Management Systems Implementation Workshop in Panama

ThetrainingwasveryinspirationalItrepresentedagreatopportunitytoexploresubstantialandin-depthknowledgecasesofstudyfullypractice-oriented

ItwasveryremarkablehowMrDanMaurinopassedonhiswisdomandwideperspectiveregardingthesubjectofthetrainingHismyriadofexperiencesasanex-pilotaswellasbeingaformerICAOemployeewhoparticipatedinthecreationofthestandardsandrecommendationsoftheSafetyManagementSystemrepresentedincredibleinputandakeyfactorinthedevelopmentofthetraining


Managing Service Quality at Airports Recent courses in Panama and Lisbon by Arturo Garcia-Alonso

LastmonthtwoACIGlobalTrainingcertificatecoursesonManagingServiceQualityatAirportstookplaceinPanama(Spanish)4-6OctoberandLisbon(English)25-27October

The main objective of this training module is to equipmanagerswiththeknowledgeskillsandtoolstomanageservicequalityeffectivelyatanairportThecourseadoptsaholisticapproach to the issuedrawingon industrybestpractices and using case studies and practical exercisesto show how theory has been put into practice at theleading airports Participants learn how to use theAirportServiceQuality(ASQ)Programmetoolsaspartofaserviceimprovementstrategy

Amongthese lasttwocoursesmorethan35participantshave completed successfully the training requirementsreceivingtheMSQAcertificate

Since the establishment of this training initiative in 2009ACI staff has provided the course a total of nine times ndashseveninEnglishandtwoinSpanishndashwithmorethan150participants

The next MSQA course will take place in Istanbul Turkey 23-25 November 2011 ndash Still open for registrations

Ifinterestedintakingoneofthefewseatsavailableforthistrainingopportunity or to receivemore information aboutACIGlobalTrainingpleasecontacttrainingaciaero

Testimonial Airport Safety Management Systems Implementation Workshop in PanamaContinued

Neverthelessthewell-balancedcompositionofparticipantscontributedtodevelopinterestingandfocuseddiscussionsaswellasavaluableinterchangeofopinionswhichdefinitelymadetheoverallexperienceprofessionallyenriching

ThepracticalityofthisprogramforboththecurrentQuitoacutesairportandfortheNewQuitoInternationalAirportisexcellentas it gaveme as an employeeofCorporacioacutenQuiport the opportunity to contribute in the development of theSMSelementswithaveryspecificandorganizedprogramthatwillleadustoimplementaSafetyManagementSysteminanefficientmanner

ACIitstrainingandmethodologywereveryprofessionalandaswellastheTocumenAirportteam

IhighlyrecommendthiscoursetoallmanagementteamsatairportsaswellasCountriesrsquoAirportAuthoritieswhomightbeinvolvedinselectingAirportSafetyManagementSystem

SantiagoGoacutemezdelaTorreChiefAdvisorCorporacioacutenQuiportSA


Inall71airportexecutivesreceivedtheirInternationalAirportProfessional(IAP)diplomasin2011bringingthetotaltoover160sincetheprogrammersquosinceptionInaddition7othersearned theAMPAPAssociate diplomawhich is reservedforindustrystakeholdersTheIAPdiplomaearnedthroughsuccessful achievement of stringent requirements thatICAOandACIestablished for theprogrammersquossix-coursecurriculum AMPAP Executive Pierre Coutu commentedonthisyearrsquosdevelopmentsldquoThegraduationisalwaysanannualhighlightofourprogrammeandweweredelightedto see somanygraduatesmake the trip toMarrakech toparticipate in the ceremonyAMPAP isnowenjoyingfirmrecognition evidenced by a steady to high-growthmodeandwelookforwardtoanotherlargegroupofIAPsearningtheiraccreditationin2012rdquo

On November 1 during the ACI World Annual GeneralAssembly in Marrakech 32 graduates were present toreceive their diplomas These graduates represented 19countries and were part of AMPAPrsquos largest graduatingclassPatrickChondeoftheKenyaAirportsAuthoritywaselectedclassvaledictorianOnbehalfofthegraduateshisspeechwhichisexcerptedbelowtouchedonseveralkeyrecurringthemesinregardtotheIAPaccreditation

ldquoThegrowthofAMPAPhasbeenremarkableovertheyearsfromtheinitialnumberof17participantsinJune2007whenitstartedtothecurrentfigureofover600participantsTodayin this rooma totalof32graduatesarepresent from19different countries representing all five ACI regions willreceive their certificates and diplomas and the covetedInternationalAirportProfessional(IAP)accreditation

PersonallyAMPAPhasbeenanawesomeexperienceIthashelpedmesharpenmycareerskillsIgainedfromAMPAPnot only analytical tools and intellectual confidence butmore importantlyawarenessofbestpracticesastrategicapproachtomyjobandafantasticnetworkofpeersfromdiversebackgroundsandculturesfromaroundtheglobe

IwishtoquoteACIDirectorGeneralAngelaGittensinherremarksduringthegraduationinBermudalastyearlsquoThisis the beginning of the search of knowledge and not anendThegraduationisaone-offeventthehardworkstartsnowrsquo Ibelieve theAMPAPgraduatesarebetterequippedto be more efficient and effective by disseminatingtheir newfound reservoir of knowledge within their ownorganizationsespecially among their colleagues Pleasejoinme inabig roundofapplause for thegraduateswhohavetirelesslyworkedtoattainthiscovetedrecognitionandformakinghistorybycelebratingitforthefirsttimeinthisgreatcontinentofAfricainthebeautifulcityofMarrakechintheKingdomofMoroccordquo

Record Number of AMPAP Graduates Honoured in Marrakech by Paul Behnke


53 New Participants for AMPAP in OctoberFromOctober2to6theIranAirportsCompanyhostedtheACI-ICAOAMPAPgatewaycourseAirTransportSystem(ATS)inTehranfor24ofitsseniormanagersinthefollowingweekTanzaniaAirportsAuthorityhostedanothergroupinDaresSalaamwhileMalaysiaAirportsHoldingsBerhad(MAHB)hostedfromOctober17to21inKualaLumpurwithparticipantsfromtheAsiaPacificregionAltogetherthesethreeofferingsinOctoberadded53newparticipantsfrom9countriestotheprogrammehighestmonthlyintakeonrecord

AMPAPProgrammeExecutiveDrPierreCoutureflectedontheprogrammersquosprogressldquoWith14ATSofferingsin2011participantintakeisexpectedtobeatitshighestinouralmostfive-yearhistoryWeareseeingconsiderabledemandforAMPAPthroughincreasedappreciationandawarenessoftheprogrammeacrosstheglobeIntandemwehavebeengraduallyaugmentingourcapacitytodeliverthecoursebyintroducinganumberofnewinstructorstoourteammainlyIAPswhoareourowngraduatesAsAMPAPgrowsinsizeandstatureweareaimingforanotheryearofconsiderablegrowthin2012rdquo

HostsTanzaniaAirportsAuthority

HostsMalaysiaAirportsHoldingsBerhad(MAHB)

HostsIranAirportsCompany


PaxFlash and FreightFlash Buoyant passenger growth at 5 while freight slowdown persists through September

Despitetheon-goingfearsofaglobaleconomicslowdownoverallpassengertrafficremainsunfetteredwithyear-over-yeargrowthreaching+48percentinSeptemberThepositivegrowthisattributedtoabuoyantriseininternationaltravelwheretraffichasgrownby+66percent

LatinAmericaandtheCaribbeanledallotherregionsintermsofgrowthpatternsat+8percentThisisfuelledprimarilybystrongdomesticdemandforairtravelinairportsresidinginthemostpopulouscountries-BrazilandMexicoRobustgrowthratesinpassengertrafficarealsoobservedintheMiddleEast(+71percent)withAbuDhabi(AUH)significantlycontributing to regional growth at +171 percent Overall passenger growth for Europe is at +66 percent AtatuumlrkInternationalAirport(IST)wasamongthegrowthleadersinthisregionwheretrafficincreasedtoanimpressive+225percentRussianairportsalsoboastedgreatgainsasMoscowairports(DMEandSVO)reportedpassengergrowthof+205and+162percentrespectivelyAsia-Pacificrsquosoverallpassengerfigureshaveincreasedby+48percentGrowthinthisregionisleadprimarilybyChineseIndianandThaiairportsXiamen(XMN)NewDelhi(DEL)Bangkok(BKK)eachpostedhealthygainsof+258percent+232percentand+159respectivelyNorthAmericacontinuestohavestablebutrelativelymodestpassengergrowthat27percentConverselyNorthernAfricacontinuestofeelthebruntofpoliticalunrestwhichtranslatesintoAfricarsquoscontinentaldeclineingrowthratesTheyear-over-yeardeclinefortheregionis-64percent

AirfreightontheotherhandtellsanentirelydifferentstoryforthemonthofSeptemberasanoveralldeclineisobservedinglobalfreightvolumeformuchofthedevelopedworldYear-over-yearfreightgrowthremainedinnegativeterritoryforthefifthconsecutivemonthat-37percentWithbusinessconfidenceerodinginanuncertaineconomicclimatethissentiment ispartly reflected in the freightdataDomestic freight trafficexhibits themostsignificantdeclinesat -44percentwhereasinternationaltradeviaairshowdeclinesof-33percent

NorthAmericahaswitnessedthesharpestdeclineinairfreightat-63percentascomparedtoSeptember2010Thecombination of economic and environmental factors crippledmanyAmerican airports particularly along the easternseaboardForinstanceportairportssuchasNewark(EWR)experiencedadeclineof-161percentdueinlargeparttoHurricaneIreneThe impactfromthehurricanewasespeciallyfelt in lateAugustandearlySeptemberFortheNorthAmericanregionasawholebothinternationalanddomesticfreighttraffichavedeclinedby-66and-62respectivelyExportintensiveregionssuchastheAsia-Pacificalsodisplayedanegativegrowthrateat-32percentMajorChineseairportssawdeclinesininternationalfreighttrafficShanghaiairports(SHAandPVG)weredownby-83and-73percentHongKong(HKG)sawdeclinesof-61percentDoubledigitdeclineswerealsoobservedinJapaneseairportssuchasNagoya(NGO-132percent)andOsaka(ITM-117percentKIX-10percent)

Europersquosfreighttrafficalsoremainssluggishat-25percentwhichisattributedtoadeclineininternationaltrafficThekeyeconomicfrontrunnersinAmsterdam(AMS)Frankfurt(FRA)andLondon(LHR)allsawdeclinesininternationaltrafficof-6percent-57percentand-37percentrespectivelyTheMiddleEastsawdeclinesof-15percentwhileLatinAmericaandtheCaribbeanhadflatgrowthforthemonthofSeptemberAfricacontinuestoshowthegreatestvolatilityinmonthtomonthgrowthpatternsUnaffectedbytheinterconnectionofdeclinesinotherregionsAfricapostedgainsof+169percentinfreighttrafficThishasbeendrivenprimarilybyJohannesburg(JNB)whereinternationalfreighthasrisenby+195percent

ACIWorldrsquos EconomicsDirector Rafael Echevarne commentedldquoPassenger growth continues to show robust gainsparticularlywithrespecttointernationaltrafficwhereyear-over-yeargrowthhasattained66Whilepassengergrowthcontinuestoweather thestormofeconomicuncertaintyglobal freight trafficappears tobe lessenduringAsmajoreconomieswaitfortheoutcomeofsovereigndebtissuestounravelparticularlyintheEurozoneareainternationaltradeinairfreightappearstobeontheside-linesIftheuncertaintypersistsintothelastquarterof2011wearelikelytoseegrowthratesinnegativeterritoryforfreighttrafficrdquoClickheretodownloadthefullreport


JohnPottingerManagerAirportSafetyandOperations

After holding various operationalsupervisory and management positionsinairtrafficserviceswiththegovernmentof Canada (Transport Canada) eventuallyresponsible for design and developmentofATCprocedures and consultationwithstakeholders for the Pacific Region ofCanadaheformedhisownaviationsafetyconsultingcompanyandworkedonawidevarietyofaviationandairportprojects

John was Chief Aviation Officer in theUnited Nations Mission in Timor LesteVice President of Aviation Projects forESRTechnologyinitsDubaiofficeandhisrecentconsultancyworkincludestheAbu

Dhabi airport extension project advisingIraqonoperationsandairspaceandSMSdevelopment and implementation underthe EU-India Civil Aviation Cooperationproject

JohnisthoroughlyfamiliarwithallrelevantICAOAnnexesSARPsanddocumentsisonICAOrsquosrosterofcivilaviationauditorsand has been a consulting instructorfor IATA on Safety Management in CivilAviation He has taken part in manyaccident investigationsndash includingtheAirFrance358accidentatTorontondashand isamemberoftheInternationalSocietyofAirSafetyInvestigators


ACI Events 2012

April

2-4April5th ACI Europe Regional Airports Conference amp ExhibitionLjubljanaSlovenia

15-19AprilACI North America Operations amp Technical Affairs ConferenceACI North America Environmental Affairs ConferenceLasVegasNevada

23-25April21st ACI Europe Airport Trading Conference and ExhibitionOsloNorway

25-27AprilAirport Cities World Conference and ExhibitionDenverColorado

May

22-25May7th ACI Asia Pacific Regional Assembly Conference amp ExhibitionSingapore

June

20-22June21st ACI Europe Annual Assembly Conference amp Exhibition MadridSpain

September

9-12September22nd ACI World ACI North America Conference amp ExhibitionCalgaryCanada

November

26-28November7th ACI Europe amp ACI Asia Pacific Airport ExchangeAmsterdamTheNetherlands

Foracompletelistofeventsvisitusonlineat

wwwaciaeroevents

ACI Events 2011

November

28-30NovemberACI Europe amp ACI Asia-Pacific Airport Exchange 2011AbuDhabiUAE

ACI Events 2012

January

11-13 JanuaryACI North America Insurance and Risk Management ConferenceNewOrleansUSA

12-14January6th ACI Asia-Pacific Human Resources Best Practice SeminarHarbinChina

21-28 JanuaryACI North America Air Service Data amp Media Relations ConferenceLongBeachUSA

February

13-15February Trinity Forum Seoul Korea

March

7-9 March4th ACI Airport Economics and Finance Conference amp ExhibitionLondonUnitedKingdom

21-22 March6th Aviation and Environment SummitGenevaSwitzerland

26-29 MarchACI North America Public Safety amp Security Conference

26-29 MarchACI North America Business Information Technology ConferenceVancouverCanada


ACI Statistics Manual

A practical guide addressing best

practices

2011

March 2011

ACI World | PO Box 302 | 800 Rue du Square Victoria | Montreal | Quebec | H4Z 1G8 | Canada | aciaciaero

wwwaciaero

ACI Airport Economics Survey

2010

December 2010

ACI World | PO Box 16 1215 Geneva 15 Airport Switzerland | Tel +41 22 717 8585 | aciaciaero

wwwaciaero

ACI Publications Catalogue

July

publicationsaciaero

2011

wwwaciaeropublications

aci publicationsorder form - January 2011

1 of 5 ACI Publications Order Form ndashJanuary 2011

Airport DataACI MONTHLY World Airport Traffic Report (WATR)

Member Price

Non-Member Price Quantity

2010 ndash eBook ndash 1 issue for the month ofhelliphelliphelliphelliphelliphellip 30 75 2010 - eBook - 12 issues 275 675 2010 - Excel - 1 issue for the month of 150 375 2010 - Excel - 12 issues 1500 3750

Past issues eBook 2003 ndash 2009

2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 1994 - 2009

1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 1 issue for the month of 125 300 12 issues 1250 3000

ACI MONTHLY International Passenger and Freight Traffic Report (IPFTR)

Member Price




2005 2006 2007 2008 2009 1 issue for the month of 25 60 12 issues 250 600

Excel 2005 - 2009


ACI Statistics Package 2010 Member

PriceNon-Member

Price Quantity

ACI MONTHLY World Airport Traffic Report (monthly WATR) AND ACI MONTHLY International Passenger and Freight Traffic Report (monthly IPFTR)

eBook ndash 12 months 375 950

Excel ndash 12 months 2250 5750

ww

wa

cia

ero

PublishedbyACIWorld

EditorJamesRoachCommunicationsManager

jroachaciaero +1514373-1226

Click to download

the ACI Publications Catalogue 2011

ACI Publications Order Form 2011

Click to

download the 2011 ACI Global Training

Course Catalogue

Click to order your copy of the

ACI Airport Economics Survey 2010

Click to

download your copy of the ACI Statistics Manual A practical

guide addressing best practice

wwwaciaerotraining


DearColleagues

AsIcanattesttobythewearandtearonmyluggageOctoberwasaverybusymonthcappedoffbyourWorldAnnualGeneralAssembly31Octoberto02NovemberinMarrakechinconjunctionwithACIAfrica

Inaddition to theRoutesConferenceat thebeginningof the month I represented airports at the WinterOperationsConferenceinIcelandandthenattendedtheACINAAnnualConferenceinSanDiego

NorthAmericadidatremendous jobwiththeprogramand largeexhibitionat theConventionCenterNotablyThellaBowenCEOoftheSanDiegoAirportsAuthorityandconferencehostwasinstalledastheirnewChairmanandwelcomehercontinuedparticipationon theWorldGoverningBoard

The close collaboration between regions was evidentin San Diego as ACI Europe Director General Olivier

JankovecparticipatedinapaneldiscussiononthefutureofAviationSecurityItwasinterestingfortheNorthAmericanstounderstandthechallengesfacedinEuropeandfurthercementedourcommonissuesagendaacrossallregionsoftheworld

That brings me to our 21stWorld Annual General Assembly andConference held in conjunctionwithACIAfrica inMarrakech OurconferencehostwastheMoroccanAirportAuthority(ONDA)andtheydid an outstanding job filling in quickly following the venue changefromCairo

OurGoverningBoardandmembershaveaskedthatwetrytoscheduleasmanyofourmeetingsinonelocationaspossibleandwecertainlysucceededonthatfrontbyhostingarecord12differenceeventstakingplaceinMarrakechThisincludedWorldandRegionalcommitteeandboardmeetingstheAMPAPgraduationanACIFundseminarandtheDirector Generalrsquos Roll of Excellence in customer service inductionceremonyattheconferenceGalaDinner

The conference agenda was filled with excellent speakers andpresentationsandallattendeesweremovedbythekeynotespeechprovidedbyMsMonhlaHlahlawhourgedustobeagileandresilientasweapproachthechallengesahead

IwaspleasedtowelcomeTonyTylerDirectorGeneralofIATAtoourconferenceandwhiletherearecertainlyissuesthatwedisagreeonthereismorethatunitesusacrosstheaviationagendathandividesus Tonywaswell received by the audience and highlightedmanycommonagendaissuesIbelieveweareforginganewrelationshipwithIATAandwillfocusonhavingacloserworkingrelationshipwiththem










wwwaciaero


aciaciaero



Canada



Canada




ACI Europe


ACIWorld


ACITraining


















ACIWorld



ACIWorld







CompanyLimited
































September 2011







PerspectiveSALT








































































ACI Events 2012

April





May


June


September


November



wwwaciaeroevents

ACI Events 2011

November


ACI Events 2012

January




February


March








practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining










wwwaciaero


aciaciaero



Canada



Canada




ACI Europe


ACIWorld


ACITraining


















ACIWorld



ACIWorld







CompanyLimited
































September 2011







PerspectiveSALT








































































ACI Events 2012

April





May


June


September


November



wwwaciaeroevents

ACI Events 2011

November


ACI Events 2012

January




February


March








practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining


















ACIWorld



ACIWorld







CompanyLimited
































September 2011







PerspectiveSALT








































































ACI Events 2012

April





May


June


September


November



wwwaciaeroevents

ACI Events 2011

November


ACI Events 2012

January




February


March








practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining







CompanyLimited
































September 2011







PerspectiveSALT








































































ACI Events 2012

April





May


June


September


November



wwwaciaeroevents

ACI Events 2011

November


ACI Events 2012

January




February


March








practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining





























September 2011







PerspectiveSALT








































































ACI Events 2012

April





May


June


September


November



wwwaciaeroevents

ACI Events 2011

November


ACI Events 2012

January




February


March








practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining








































































ACI Events 2012

April





May


June


September


November



wwwaciaeroevents

ACI Events 2011

November


ACI Events 2012

January




February


March








practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining




practices

2011

March 2011


wwwaciaero


2010

December 2010


wwwaciaero


July

publicationsaciaero

2011





Member Price





Excel 1994 - 2009



Member Price





Excel 2005 - 2009



PriceNon-Member

Price Quantity




ww

wa

cia

ero

PublishedbyACIWorld



Click to download



Click to


Course Catalogue



Click to



wwwaciaerotraining

ACI World Report, November 2011

Documents

Transcript of ACI World Report, November 2011