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ABS INTERVIEWERS OHS ANDREMOTE TRAVEL MANUAL

July 2011

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1 OccupationHealthandSafetyPoliciesandAgreements.............................................7

1.1 AboutthisManual......................................................................................................... 7

1.1.1 Acronymsusedinthismanual........................................................................................................ 7

1.2 WhatisOccupationalHealthandSafety?...................................................................... 7

1.3 ABSInterviewerSafetyandSecurityPolicy.................................................................... 8

1.4 ABSArrangementsinRelationtoOHS........................................................................... 8

1.4.1 ABSInterviewersEnterpriseAgreement........................................................................................ 8

1.4.2 HealthandSafetyManagementArrangements............................................................................. 9

1.5 InterviewerResponsibilities.......................................................................................... 9

1.6 AccesstoInterviewer'sHome....................................................................................... 10

1.7 IdentificationCards...................................................................................................... 10

1.8

MobilePhones

.............................................................................................................

10

1.9 RestBreaks................................................................................................................... 11

2 OHSRepresentationandTraining............................................................................. 11

2.1 InterviewerDesignatedWorkGroups........................................................................... 11

2.2 HealthandSafetyRepresentatives............................................................................... 12

2.3

TrainingforHealthandSafetyRepresentatives............................................................ 12

2.4

InterviewerOHSTrainingInformation.......................................................................... 12

3 SupportandAdministrativeArrangements...............................................................13

3.1 EmployeeAssistanceProgram...................................................................................... 13

3.2

Workers'Compensation............................................................................................... 13

3.3 Stress........................................................................................................................... 14

3.4 FluandOtherInjections............................................................................................... 15

3.5 DamagetoClothing...................................................................................................... 15

3.6 EyesightTestingandSpectacles.................................................................................... 15

4 Incidents,HazardsandReporting.............................................................................. 15

4.1

AboutIncidents

and

Hazards

........................................................................................

15

4.2 WhyReportIncidentsandHazards?............................................................................. 16

4.3

IncidentandHazardReporting..................................................................................... 16

4.4 ReportingIncidents...................................................................................................... 17

4.5

ProceduresFollowinganAccident................................................................................ 18

4.6 ReportingincidentstothePolice.................................................................................. 18

4.7 AccidentsinvolvinganInterviewersCar....................................................................... 19

4.8 CommonwealthCarsorOtherNonPrivateVehicles..................................................... 19

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5 FirstAid.................................................................................................................... 20

5.1 Introduction................................................................................................................. 20

5.2

OfficeFirstAid.............................................................................................................. 20

5.3 ProvisionofFirstAidKits.............................................................................................. 20

5.4 UseoftheFirstAidKit.................................................................................................. 21

5.5 LocationofFirstAidKits............................................................................................... 21

5.6 RestockingFirstAidKits................................................................................................ 21

5.7 FirstAidKitandRelatedExpenses................................................................................ 22

5.8

ReportingtheUseofFirstAidKit.................................................................................. 22

5.9 InspectionofFirstAidKits............................................................................................ 22

5.10 Analgesics..................................................................................................................... 22

6

Interviewing

..............................................................................................................

22

6.1 ComputerAssistedInterviewing................................................................................... 226.1.1 SafetyIssues................................................................................................................................. 23

6.1.2

Injuries.......................................................................................................................................... 23

6.2 TelephoneInterviewing/HomeBasedWorking........................................................... 246.2.1

Equipment.................................................................................................................................... 24

6.2.2 SettingupHomeBasedWorkstations.......................................................................................... 24

6.2.3

HomeBasedWorkChecklist......................................................................................................... 25

6.2.4 WorkingSafely.............................................................................................................................. 25

6.2.5

ElectricalStorms........................................................................................................................... 26

6.3 FacetoFaceInterviewing............................................................................................. 266.3.1

Personal

Safety

.............................................................................................................................

26

6.3.2

BeingAccompanied...................................................................................................................... 27

6.3.3 ObstructionsandThreatstoSafety.............................................................................................. 27

6.3.4

WorkingOutside........................................................................................................................... 28

6.3.5 WorkingintheHeat...................................................................................................................... 29

6.3.5.1

Whatisheatstress?............................................................................................................ 29

6.3.5.2 Preventingheatstress......................................................................................................... 29

6.3.5.3

Whatisaheatrelatedillness?............................................................................................ 30

6.3.5.4 Treatmentofaheatrelatedillness..................................................................................... 31

6.3.6

WorkingintheCold...................................................................................................................... 31

6.3.7 ProtectionAgainstSunDamage................................................................................................... 31

6.3.7.1

RiskFactors.......................................................................................................................... 32

6.3.7.2

Protection

Measures

...........................................................................................................

32

6.3.7.3 Clothing