ABS Interviewers OHS and Remote Travel Manual FINAL

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Transcript of ABS Interviewers OHS and Remote Travel Manual FINAL

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    ABS INTERVIEWERS OHS ANDREMOTE TRAVEL MANUAL

    July 2011

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    3

    1 OccupationHealthandSafetyPoliciesandAgreements.............................................7

    1.1 AboutthisManual......................................................................................................... 7

    1.1.1 Acronymsusedinthismanual........................................................................................................ 7

    1.2 WhatisOccupationalHealthandSafety?...................................................................... 7

    1.3 ABSInterviewerSafetyandSecurityPolicy.................................................................... 8

    1.4 ABSArrangementsinRelationtoOHS........................................................................... 8

    1.4.1 ABSInterviewersEnterpriseAgreement........................................................................................ 8

    1.4.2 HealthandSafetyManagementArrangements............................................................................. 9

    1.5 InterviewerResponsibilities.......................................................................................... 9

    1.6 AccesstoInterviewer'sHome....................................................................................... 10

    1.7 IdentificationCards...................................................................................................... 10

    1.8

    MobilePhones

    .............................................................................................................

    10

    1.9 RestBreaks................................................................................................................... 11

    2 OHSRepresentationandTraining............................................................................. 11

    2.1 InterviewerDesignatedWorkGroups........................................................................... 11

    2.2 HealthandSafetyRepresentatives............................................................................... 12

    2.3

    TrainingforHealthandSafetyRepresentatives............................................................ 12

    2.4

    InterviewerOHSTrainingInformation.......................................................................... 12

    3 SupportandAdministrativeArrangements...............................................................13

    3.1 EmployeeAssistanceProgram...................................................................................... 13

    3.2

    Workers'Compensation............................................................................................... 13

    3.3 Stress........................................................................................................................... 14

    3.4 FluandOtherInjections............................................................................................... 15

    3.5 DamagetoClothing...................................................................................................... 15

    3.6 EyesightTestingandSpectacles.................................................................................... 15

    4 Incidents,HazardsandReporting.............................................................................. 15

    4.1

    AboutIncidents

    and

    Hazards

    ........................................................................................

    15

    4.2 WhyReportIncidentsandHazards?............................................................................. 16

    4.3

    IncidentandHazardReporting..................................................................................... 16

    4.4 ReportingIncidents...................................................................................................... 17

    4.5

    ProceduresFollowinganAccident................................................................................ 18

    4.6 ReportingincidentstothePolice.................................................................................. 18

    4.7 AccidentsinvolvinganInterviewersCar....................................................................... 19

    4.8 CommonwealthCarsorOtherNonPrivateVehicles..................................................... 19

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    4

    5 FirstAid.................................................................................................................... 20

    5.1 Introduction................................................................................................................. 20

    5.2

    OfficeFirstAid.............................................................................................................. 20

    5.3 ProvisionofFirstAidKits.............................................................................................. 20

    5.4 UseoftheFirstAidKit.................................................................................................. 21

    5.5 LocationofFirstAidKits............................................................................................... 21

    5.6 RestockingFirstAidKits................................................................................................ 21

    5.7 FirstAidKitandRelatedExpenses................................................................................ 22

    5.8

    ReportingtheUseofFirstAidKit.................................................................................. 22

    5.9 InspectionofFirstAidKits............................................................................................ 22

    5.10 Analgesics..................................................................................................................... 22

    6

    Interviewing

    ..............................................................................................................

    22

    6.1 ComputerAssistedInterviewing................................................................................... 226.1.1 SafetyIssues................................................................................................................................. 23

    6.1.2

    Injuries.......................................................................................................................................... 23

    6.2 TelephoneInterviewing/HomeBasedWorking........................................................... 246.2.1

    Equipment.................................................................................................................................... 24

    6.2.2 SettingupHomeBasedWorkstations.......................................................................................... 24

    6.2.3

    HomeBasedWorkChecklist......................................................................................................... 25

    6.2.4 WorkingSafely.............................................................................................................................. 25

    6.2.5

    ElectricalStorms........................................................................................................................... 26

    6.3 FacetoFaceInterviewing............................................................................................. 266.3.1

    Personal

    Safety

    .............................................................................................................................

    26

    6.3.2

    BeingAccompanied...................................................................................................................... 27

    6.3.3 ObstructionsandThreatstoSafety.............................................................................................. 27

    6.3.4

    WorkingOutside........................................................................................................................... 28

    6.3.5 WorkingintheHeat...................................................................................................................... 29

    6.3.5.1

    Whatisheatstress?............................................................................................................ 29

    6.3.5.2 Preventingheatstress......................................................................................................... 29

    6.3.5.3

    Whatisaheatrelatedillness?............................................................................................ 30

    6.3.5.4 Treatmentofaheatrelatedillness..................................................................................... 31

    6.3.6

    WorkingintheCold...................................................................................................................... 31

    6.3.7 ProtectionAgainstSunDamage................................................................................................... 31

    6.3.7.1

    RiskFactors.......................................................................................................................... 32

    6.3.7.2

    Protection

    Measures

    ...........................................................................................................

    32

    6.3.7.3 Clothing