Friday 22 July 2016 Issue 3356

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The traveller pain-point that is US airport security is set to im-prove with the ‘Big Three’ carriers all having now announced plans to improve security screening times.United Airlines is the latest carrier to announce an agreement with the Transport Security Administration (TSA) to improve security screen-ing, similar to those already struck with American Airlines and Delta Air Lines.UA and the TSA will install auto-mated security screening lanes at select UA hubs nationwide, which they say enhance security effec-tiveness while decreasing the time travellers spend in screening by around 30%.The first of 17 automated lanes are

expected to be deployed in Newark Liberty International this northern autumn, with more to come at Chi-cago O’Hare and Los Angeles Inter-national later this year.The improved lanes include au-tomated luggage belts that direct bags with a potential threat into a separate area to be inspected; prop-erty bins that are 25% larger; better tracking of the bins; and cameras which capture photos of the outside of the bag, which is then linked to an x-ray image of the bag’s contents.Automating these steps, which are usually done manually, means TSA officers are free to focus more on security and less on tasks like re-turning the bins to the back of the line—and means passengers will be processed much more quickly.

. . . Crisis Averted?The moves have been welcomed by the US Travel Association, which has long been campaigning for better airport security, saying current wait times are deterring travellers.“When airport security lines were in full-blown crisis at the beginning of this summer travel season, US Travel prescribed more and better technology and for non-government entities to step up,” says the organ-isation. “It’s encouraging that the Big Three are helping to make those things happen.”

‘Big Three’ Making US Security Faster

Trevi Fountain FineA tourist has been fined EUR450 af ter gett ing into the water of Rome’s Trevi Fountain whilst trying to recreate a scene from the iconic 1960 film La Dolce Vita, say reports. The fountain is now being tested for damage.

Dollar Going DownAnnouncements by the Reserve Bank, including new loan restric-tions and a likely cut in the OCR, are reported to have contributed to the NZD falling by just over 2c against the USD this week. In an economic update, the bank has said the NZD exchange rate is high and a decline is needed.

Snakes Nearly On PlaneA passenger travelling to Saudi Arabia was stopped at Jakarta International Airport as security noticed his pants were wriggling. They then discovered he was hiding 10 baby pythons, each in black bags, on his body. It’s believed he was trying to transport the snakes to Saudi Arabia to then sell them.

Resort Raffled OffAn Australian couple have sparked a global frenzy after offering up their 16-room, fully staffed Kosrae Nautilus Resort to the winner of a raffle. Locat-ed on the Micronesian island of Kos-rae, the couple has spent the past two decades developing the waterfront re-sort, but is now ready to return home to Australia. News.com.au reports that more than 43,900 people from more than 100 countries have purchased an AUD66 raffle ticket, with the winner to be announced 26 Jul—who will then receive the resort and the family’s scuba diving business.

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Australian consumer advocacy group CHOICE, is calling on air-lines to provide fixed financial compensation to travellers who have flights delayed or cancelled for reasons within the airline’s control such as turnaround de-lays or mechanical problems. CHOICE says its latest research re-vealed that of the 23% of passengers who experienced a problem with a flight delay or cancellation in the last 12 months, 63% of those report-ed that no assistance was provided by the airline. “The airlines should take respon-sibility for their own mistakes and we don’t believe passengers

DL Upgrades At LAXDelta Air Lines is moving for-ward with a USD1.9 billion plan to modernise, upgrade and connect Terminals 2 and 3 at Los Angeles International Airport over the next seven years, after the airport ap-proved a terminal facilities lease and license agreement.DL will relocate from Terminals 5 and 6 to the complex at Termi-nals 2 and 3, where it will operate alongside airline partners including Virgin Australia. Later, a secure con-nector will be introduced to the Tom Bradley International Terminal.The new space will include a private Delta One check-in lounge, new Delta Sky Clubs, fast check-in for Delta Shuttle services, an integrated in-line baggage system and a con-cession programme in partnership with Westfield. Initially, DL will invest USD350m to design and ren-ovate gate areas and other ameni-ties, upgrade the baggage handling systems and facilitate the relocation of airlines currently in T2 and T3 to T5, T6 and TBIT.

NZ UMNR ReminderAir New Zealand is reminding agents of the processes around booking unaccompanied minors. UMNR must be selected as an an-cillary product from the Ancillary Catalogue in the GDS, with payment processed as an EMD-A. Pick-up and drop-off details need to be entered through the manage booking online page once payment has been processed. Service fees apply—it’s $15 one-way domestic, and $40 international; this price doubles if the service has to be booked at the airport. See airnzagent.co.nz

Solomon Boss GoneS ol om on A i r l i n e s’ b o ard h a s confirmed the termination of employ-ment of chief executive Ron Sumsum, effective immediately. The move follows a dispute between Sumsum and the government, which saw him shut down airline operations last month, claiming the government had failed to pay millions of dollars in arrears. The government denied the reports and said it was looking to recruit a new chief executive.General manager operations and commercial Gus Kraus will be acting chief executive until a new boss is appointed.

Fight Diverts FlightA Jetstar flight from Sydney to Phuket had to be diverted to Bali on Wed af-ter a group of men, one of whom was reportedly a Kiwi, got into a drunken brawl. The men were involved in a ‘massive punch-up’, according to fel-low passengers, who thanked the JQ staff for their professionalism during the incident. The group was due to be sent back to Australia today, and escaped criminal charges.

Calls For Airline Compshould be paying for an airline’s delay,” it says. It has now launched a website, complane.com.au to al-low travellers to complain direct-ly to Qantas, Jetstar, Virgin and Tiger airlines about flight delays and cancellations.

SQ Non-stop SIN-MANSingapore Airlines will fly non-stop between Singapore and Man-chester from 30 Oct, the carrier has said. The non-stop SIN-MAN flights will operate five times weekly and will continue on to Houston, which is currently served via Mos-cow. Existing Moscow-Houston and Munich-Manchester services will be suspended; but both MUC and MOW will continue to be served non-stop from SIN. The northern winter schedule will also see services to Adelaide and Kolkata increase during peak peri-ods; seasonal services to Sapporo will operate in Dec; and SQ will op-erate daily non-stop flights to San Francisco from 23 Oct.

SPANTO NPL RoadshowAgents attending the upcoming SPANTO roadshow event in New Plymouth (10 Aug) will go in the draw to win return flights to Raro-tonga for two, flying Air New Zealand as well as five nights’ accommo-dation at Manuia Beach Resort with daily breakfast, return airport transfers and daily cultural activi-ties. It will be held at Novotel New Plymouth. Register by e-mailing info@spanto.org.nz

QF Phuket SpecialQantas has reduced its fares to Phuket, with economy class now available from $949 return. The offer is valid for sale until midnight 25 Jul.

AKL-KOR Fares Asiana Airlines has flights ex Auck-land to Koror from $1891, advises World Aviation Systems. Select trav-el dates apply.

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No Infants On Fiji CruiseCaptain Cook Cruises Fiji will no longer be accepting any bookings for children under five for its Reef Endeavour Discovery cruises, saying they are ‘not ideal for infants’. Any ex-isting bookings can cruise up until 31 Mar 2017 but no new bookings will be taken. Its Tivua Island Day cruise does not have any age restrictions, it adds.

Farewell To JillHelloworld Lower Hutt has advised of the passing of former staff mem-ber Gillean Walker, known to every-one as Jill. She passed away suddenly on 18 Jul, and will be remembered by many in the industry, having worked in Christchurch, Auckland and Wel-lington, says helloworld Lower Hutt’s Paul Borrie. Jill spent four years with the team in Lower Hutt, finishing in Oct 2015; and past roles also included manager of Quay Travel while in Auckland.A memorial service for Jill will be held at Sowman’s Funeral Home Chapel in Blenheim at 1400 on 20 Aug.

Federer To Hopman CupTennis champion Roger Federer is heading to Perth for the Hopman Cup 2017, which launches the Australian summer of tennis. All session pack-ages and final tickets are now avail-able to purchase via Ticketek, while single session tickets will go on sale to the general public in Oct.

Young TEC AwardYoung TEC, a networking, mentor-ing and development programme for young people in the tourism sec-tor, has won the Pacific Asia Travel Association’s international award for Education and Training 2016.

Hanoi has topped the list as being the best value destination in the world for a city break, followed by Mumbai and Cape Town, according to TripAdvisor’s latest TripIndex.Comparing the cost of a three-night break during Jun-Sep in 20 key tourist cities around the world for two people, the TripIndex has unveiled Hanoi as being the cheapest, with accom-modation, lunch, dinner, attractions and taxis for the duration costing $675.89; as opposed to New York City’s $2478.28, which topped the list as be-ing the most expensive.Following Hanoi, Mumbai came in as the second least expensive city, with lunch over three days for two costing as little as $99.37 and attrac-tions only $13.46; while clients could enjoy a Cape Town city break from just $800. Kuala Lumpur, Bangkok, Moscow and Bali will also see clients’ budgets stretch further, with a three-day break costing less than $1000. Rounding out the top 10 is Madrid, Berlin and Vienna, with a three-night stay priced around $1011.80, $1219.30 and $1351.63 respectively. At the other end of the scale, Tokyo followed New York City, with accom-

modation costing $1087.89 and din-ner costing as high as $508.51; while a three-night break in London would come in at just under $2000. Cancun, Paris, Singapore and Hong Kong were also at the higher end of the scale, with a three-night stay priced between $1800 and $1500. When it comes to eating out, travellers can get the best value for lunch and dinner in Cape Town, Mumbai and Bali ($222, $242 and $279) while at around three times higher, clients will pay the largest amount for food whilst in Hong Kong and Tokyo, with lunch and dinner costing $703 and $713 across a three-night break.The other variable to widely differ between cities is prices to visitor at-tractions, with some destinations predominantly offering free entrance attractions such as Hong Kong, Ha-noi and Tokyo where just 1% of trip spend is made up of attraction costs, compared with other destinations such as Moscow where clients would spend 14% on this. The same goes for taxis, where a 3km return taxi in Bali could cost only $9 as opposed to $135-$144 in New York, Tokyo and Rome.

Hanoi Named Cheapest City Break

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IndustryDiaryAUGUSTSPANTO roadshowPalmerston North: Tue 09, The Distinction Hotel. 1730.New Plymouth: Wed 10, Novotel Hobson Hotel, 1730.

SEPTEMBERBula Marau Fiji Roadshow - Couples & LuxuryTauranga: Mon 05, Mills Reef Winery, 0700-0930.Hamilton: Mon 05, Ferrybank Reception Centre, 1730-2015.Christchurch: Tue 06, Peppers Clearwater Resort, 1730-2015.Wellington: Wed 07, InterContinental Hotel, 1730-2015.Auckland: Thu 08, Pullman Hotel, 1730-2015.Auckland North Shore: Fri 09, QBE Stadium, 0700-0930.

Meth PillowsAn Australian man was sentenced to almost seven years in jail on Fri for trying to import 1.46kg of meth-amphetamine in two neck pillows. Yoram Kalev arrived in Wellington from Hong Kong via Sydney, and was stopped by Customs staff, who found that his neck pillow was un-usually heavy. A second neck pillow was found in his luggage, and both were filled with meth. “This was an excellent example of our officers us-ing passenger targeting systems and their skills and expertise to find and stop drugs,” says investigations man-ager Maurice O’Brien.

Turkey EmergencyA three-month state of emergency has been declared in Turkey fol-lowing the attempted coup, says the Ministry of Foreign Affairs and Trade, which is continuing to ad-vise against all tourist and non-essential travel to the country. See safetravel.govt.nz/turkey

Prague Bans SegwaysPrague has placed a ban on Segways in its historic centre, as well as parts of its 3rd, 4th, 7th and 8th districts, following protests from locals as an increasing number of tourists have been riding the two-wheeled scooters on pedestrian sidewalks, walkways and the city’s narrow cobbled streets. Prague’s City Hall has said the ban will become effective in two weeks, with signs to be erected in the af-fected areas by 01 Sep.

QF South AfricaQantas has extended its South Africa sale fare, starting from $2158, for sales through to 03 Aug. See qantas.co.nz/agents

Viva Expeditions and Chimu Adventures are offering up farm-ing-focused tours, which they expect will resonate with many Kiwi travellers. There’s currently a group of 16 farmers touring South America, where they’re combining farm expe-riences with highlights like Iguazu Falls. “Yesterday they loved the working estancia (ranch) that they visited, they were really impressed with the machinery and cattle that they were able to see,” says Viva’s Ra-chel Williams. “Today they went to

Kiwi Farmers Flock To South America

the farmers market in the morning, where animals are bought and sold, and then they went to a cattle and machinery exhibition in Palermo in the afternoon.”Together with local farming tour specialist Jose Jimenez del Toro, clients will enjoy farm experiences, such as visiting a working ranch, farmers markets where animals are bought and sold and exploring a cattle and machinery exhibition along with popular highlights such as Iguazu Falls. Viva and Chimu can provide personalised itineraries for clients.

Safari For Over 35sThe Safari Company has released its 2017 African small group experi-ences for Kiwis aged 35+, advises Innovative Travel. Tours are escorted by founder, New Zealand-born Andy Kibby, along with local cook and camp assistant Nicholas, with itiner-ary highlights including a 23-day Southern Explorer trip which ex-plores Kenya, Tanzania and Zanzibar, priced from $6800pp; while a 31-day Gorillas, Game Parks & Beaches safari, takes in Uganda, Rwanda, Kenya and Tanzania, including Zan-zibar and is priced from $9500pp t/s. Touring is in a modified high wheel safari truck, providing clients with plenty of views and photo oppor-tunities, from the rolled up canvas windows, whilst there are also plenty of charger points onboard. Clients who book and pay by 22 Dec will save $300pp. See innovativetravel.co.nz/middle_east/africa_safari_s

Cape Town Hotel Special Adventure World has a stay four/pay three special at Cape Town’s The Victoria & Alfred Hotel, available for new bookings to 01 Sep and travel to 30 Sep. Four nights’ at the property is now priced at $795pp. For more, CLICK HERE

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We’re growing and we need you to help us drive our award winning success. “Work with the right partners” and forge those key relationships with our valued Travel Agents!

We are looking for an Agency Sales Support Consultant based at the Air New Zealand HUB, who will work closely with New Zealand and Australian Travel Trade and internal customers to support the selling of Air New Zealand. You will have excellent verbal and written communication skills. You’ll be the expert for the experts offering sales assistance.

As the subject matter expert you are confident and agile to identify anomalies and resolve any questions that may be thrown your way by our Travel Agent community. As the first point of contact for our associated Trade Partners, you are solutions focused and can question the status quo with continuous improvement always in mind. Juggling multiple tasks you constantly strive to work proactively to remain two steps ahead ensuring everything is running at optimum efficiency. Combine your strong “communication and collaboration” skills to contribute to a high performing and “winning team” culture.

Proven experience in GDS Reservation systems and Microsoft Office combined with strong airfares, ticketing and destination knowledge would be highly advantageous and will see you hit the ground running. But to really thrive in this role you will be self-driven, have a passion for putting the customer first and providing fresh thinking and solutions to our Travel Agent Community. Experience within the Travel Agency and qualifications in IATA Tariff and Ticketing will be preferred but isn’t mandatory.

This is an exciting time to join Agency Sales, be a part of our growth and gain an understanding of the value you can add to the success of Air New Zealand and the Travel Agency community. What are you waiting for? For more information, please call Anne Liddicoat on 021 590 357. Apply online now. Recruiter details: Anne Liddicoatanne.liddicoat@airnz.co.nz

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1 Sean Berenson with Infinity’s Jo Rendall, the latest Kiwi to be welcomed into the Flight Centre global hall of fame. 2 The Kiwi ‘swot’ leadership team. Sue Matson, Nick Queale, Dave Coombes, Jodie Burnard, Victoria Courtenay, Angus Armstrong, Sean Berenson and Michaela Connor. 3 Emma Bull, top global wholesale consultant. 4 Jo Rendall with John Eales. 5 Flight Centre’s Michelle Andrews and Courtenay Bowden with Megan Henderson from Travel Money. 6 Flight Centre New Zealand’s award winning marketing team, from left Megan Henderson With Alice Urban, Dana Duxfield and gm Jodie Burnard.

A record 187 Kiwi Flight Centre employees attended the group’s epic global gathering in Singa-pore last week. The entertainment line-up was a star studded list of motivational sp e a ke r s a n d e nt e r t a i n e r s —including Fat Boy Slim, Basement Jaxz, Jason Derulo and Peking Duk.

The chain’s work hard, play hard ethos was definitely on display (and even saw Kiwi boss Dave Coombes crack a rib on the slip & slide).Flight Centre New Zealand won the global marketing award, and Travel Money Riccarton’s Michelle Andrews and Courtney Bowden received the award for Travel Money

Riccarton Mall which won most improved Travel Money Business Globally. Infinity Holiday’s Jo Rendall was also inducted into the group’s Global Hall of Fame. Work is now already underway for the group’s next global gathering in Hawaii.

Record Attendance At Globals

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* Book O class. Sales until 25 July. See GDS for details.

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AKL HNL LAX/SJC/OAK/SFOReturnStopover in HNL permitted

Art After DarkHonolulu Museum of Art is hosting ARTafterDARK: Soul de Cuba 29 Jul, an evening filled with Cuban and Latin-inspired entertainment. There will be live music, a salsa demonstration, flamenco stylings, traditional games, specialty drinks, cocktails and food. It will run from 1800-2100 and costs USd25pp. See artafterdark.org

Aston Resorts WebinarAqua-Aston Hospitality is inviting the trade to a webinar to hear about the more than 50 properties it offers across Oahu, Maui, Kauai and the Big Island of Hawaii. The webinar will take place from 1030-1100 on 26 Jul, for details and to register CLICK HERE

Moana Surfrider Extends Mele ConcertsThe Moana Surfrider, A Westin Resort & Spa will extend its popular Mele at the Moana concert series through Nov, and is adding several new fea-tures including a new dinner package.The hotel has a tradition of featuring top island performers under its famed banyan tree, and introduced its monthly Mele series a year ago. Guests can now opt for a dinner package with premier seating and a three-course dinner by chef David Lukela. The dinner package is US-D100pp, while Banyan Courtyard seating is also still be available for USD80 (for up to four), or USD50 (for two people on a shared table), including an appetiser platter. See honoluluboxoffice.comAs a tribute to the late Jimmy Borges, a legendary jazz singer who made one of his final singing appearances at the Moana, the Jul, Aug and Sep Mele events will feature a segment with a music student from the University of Hawaii.

Hyatt Centric To HawaiiHawaii’s first Hyatt Centric-branded hotel is set to open this (local) winter in the former Waikiki Trade Center. The new Hyatt Centric Waikiki Beach will offer 230 rooms and suites, an outdoor pool, entertainment deck, upscale bar and restau-rant and a 24/7 fitness facil-ity. The Hyatt Centric brand was introduced in 2015 to cater for the ‘millennial-minded traveller who wants to be in the heart of the destination and allows for easy exploration and discovery’.

Turtle Bay has branded the top level of its resort as the Vista Level and will be introducing new perks for clients who opt to stay on the upper floor.The resort’s premier lev-el rooms are now Vista Level, available in single king and double queen options. As well as offer-ing the best views, Vista Level guests receive turndown service, bathrobe and slipper use, guaranteed late

check-out at noon and full day use of snorkelling equipment.From 01 Sep, the resort will intro-duce new perks like daily continen-tal breakfast and afternoon snacks on the private Vista Level floor; a dedicated concierge attendant to as-sist in activity and dining plans; and an Express Dining Pass valid at the NS Kula Grille and Pa’akai.Turtle Bay is offering USD100 daily Bonus Credits to enjoy at Nalu Ki-netic Spa or any participating ac-tivities and restaurants for Vista bookings made by 15 Dec. The deal is valid on two-night minimum stays from 01 Sep-15 Dec. For more information, see turtlebayresort.com/Oahu-Resorts/Vista-Level

HA’s Positive Q2Hawaiian Airlines parent Hawaiian Holdings has reported a ‘record-breaking’ second quarter including net income of USD79.6 million, up USD30.7m on the year before. “These outstanding second quarter results distinguish us from the rest of the industry and reinforce our confidence in 2016,” says HA boss Mark Dunkerley. “Robust demand for a Hawai’i vacation, moderate in-dustry capacity through the major-ity of our network, lower fuel costs, and our commitment to operational excellence drove the record-break-ing second quarter results.”

Turtle Bay’s New Premier Offering

Borrow A Puppy On HIFor clients who know a trip to the beach is always more fun with a dog in tow, the Hawaii Island Humane So-ciety is letting visitors borrow a dog for the day. Visitors to the shelter can meet the dogs and pick one to take with them on their explorations for the day (the shelter provides all the equipment). For details see hihs.org/services/fieldtrips