AbbVie’s Collaboration Platform - MarkLogic...AbbVie’s Collaboration Platform Derek A. Debe,...

13 June 2019© MARKLOGIC CORPORATION

AbbVie’s Collaboration Platform

Derek A. Debe, Ph.D.

Director of Innovation & Emerging Technology

TJ Tang

Principal Architect

Flexible, empowering tools to advance life-saving drug development

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About Us

Ethos: Collaboration Reimagined 3

Collaboration is a valuable problem to tackle

Collaboration overhead is about 60%

CompanyGlobalMarketplace

Teams

Circa 2010E-mail

TodayE-mail, Instant Messaging, Group

Chat, Team Chat, Social, etc.

Complexity, Spam and Context Switching Have Exploded

Collaborative Work Is Inefficient and Can Be Overwhelming

Disjoint silos built in“Shadow IT” tools

Photo Credit: Notion Website

Communication Overload and Spam

Limited Alignment and Operational Consistency

We Needed a Better Approach

Seamless Experience

Work Without Interruption

Easy to Stay Coordinated

• Address the diverse collaboration needs across our global operations

• Allow our users to help themselves so they can be agile and efficient

• Complement and integrate with Microsoft’s O365 Productivity Tools

• Reduce our niche & line-of-business vendor costs and silos

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What capabilities can we build that will…

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DRAG & DROPINTRANET

COLLABORATIONNOTEBOOKS

Flexible Collaboration, Self-Service Simplicity

+Follow +Follow+Follow

Files Tasks (T-mail) Saved Content

Integrated view across all your personal and collaborative work

Secure Sharing

built by BTS

stash

Customized by teams to meet their collaboration needs

Customized by users to match their exact role

TEAM CHAT &INDUSTRY NEWS

DRAG & DROPINTRANET



Files Saved Content

Integrated view across all your personal and collaborative work

Secure Sharing

stash


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built by BTS

+Follow5500+ Users 4000+ Users 2000+ Users

2016 2017 2018

Customized by teams to meet their collaboration needs

Rapid Adoption Across AbbVie

Customized by users to match their exact role

Tasks (T-mail)

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Why Did We Build This?

Ethos: Collaboration Reimagined 11

Taking a drug from idea to market is a collaborative effort on a global scale

(10 years and 10,000 people)

Our success depends onagile & efficient collaboration

Why Could We Build This?

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Agile Software Development Process

Learn from Our UsersDesign-on-Demand, Not Up Front

Deliver on a Grand Yet Vague VisionAdapt With & Exploit Change

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Enterprise GradeTechnology Foundation

Full Content SearchKeyword Indexing & Filtering

Fast Content Ingestion & IntegrationFine Grained Access Control

2017 2018 2019 20202016

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Role-Based PrivacyFollowing/InvitingChange Tracking

NotificationsGlobal Directory

Global DictionariesRole & Function Templates

Archival/Retrieval


Forms, Views &Data Management= +Self-Service + + Project, Task &

Workflow Management

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=Service Requests w/ Follow-Ups

Meeting Minutes w/ Actions

Resource Scheduling

Crowdsourcing Surveys

Presentation Sharing

Progress Tracking

Portfolio Tracking w/ Task Delegation

Request Systems

Self-Serve DatabasesTacit Knowledgebases

Meta Data Catalogs

RostersDemand & Backlog Tracking

Compliance Logging

Incident Logging

Shipping & Receiving

Asset TrackingTo Do Lists Shared Task Lists

Forms, Views &Data Management

Project, Task &Workflow Management

Operations Management

Agile ProcessLaunch Management

Case Management

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= +Self-Service +Role-Based PrivacyFollowing/InvitingChange Tracking


Author TemplatesArchival/Retrieval

+ Dash AppsAbbVie Built Apps

DRAG & DROPINTRANET

WebpageAuthoring

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Author TemplatesArchival/Retrieval

+ App StoreDash Apps

AbbVie Built AppsDRAG & DROPINTRANET

WebpageAuthoring

Advertising Our Team’s Mission & Services

Meeting Minutes w/ Direct @Task Delegations

Shared Whiteboarding

Key Presentation Sharing

Quick Filesharing

Photo & Asset Sharing Shared Bookmarks

Direct @Tasks Anywhere in Rich Text

Announcements

AbbVie Custom “App” Library

Highlights Reporting & BroadcastingiFraming Key Resources

Collaborative Blogging/Note Taking

Dash Apps & AbbVie Built AppsWebpage Authoring

Roadmap Items

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= +Self-Service +TEAM CHAT &

INDUSTRY NEWS

Work RelevantNews Channels

Team ChatChannels +

Role-Based PrivacyFollowing/InvitingChange Tracking


Keyword FilteringArchival/Retrieval

BookmarkingSWOT Assessment

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Keyword FilteringArchival/RetrievalSWOT Assessment


Work RelevantNews Channels

Team ChatChannels +

Trending News

UpdatingSentiment Capture Team Sharing

Private Team Chat

Information Sharing & Debate

Trip Reporting

Industry Development Tracking

BloggingAnnouncements Communities of Interest

Link Sharing

Literature Sharing & Debate

File Sharing Persistent Chat

Awareness Boosting

Notices

Competitive Intelligence MonitoringEvent Posting

SWOT Assessment

Work Relevant News ChannelsTeam Chat Channels

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Users can choose from

many different content sources

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Instant recall by keywords and

search phrases(MarkLogic)

MarkLogic in Ethos

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Knowledge Notebooks

DASH

Content RepositoryBuzz Index /

SearchIntel Feeds

Other R&D Content

Index

PIKM Search Search

Content Repository

Ingest / Stage Enrich

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Raw Binary

Metadata

CPF Trigger

Envelope

Metadata

Raw Text

Entity Annotations

Scibite Termite

Smartlogic Semaphore

Envelope Metadata

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Back to Buzz

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Knowledge Notebooks

DASH

Content RepositoryBuzz Index /

SearchIntel Feeds

Other R&D Content

Index

User Posts

Comments

Next Iteration

• Ingestion• Custom Java ETL

• Canonical Model• Custom XQuery

• Enrichment Flow• CPF

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• Ingestion• NiFi

• Canonical Model• Entity Services

• Enrichment Flow• Data Hub

2019

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R & D Content Index

• SharePoint On-prem• SharePoint Online• Attache

Enterprise Content Index

• Publications (PubMed / Web of Science)• eDocs• R&D Generated Content (ELN, TRAKM, …)• Domain Entities (Compound, Targets, Projects, …)

PIKM Search

RA Hub

PPS Searchbot

QSDI

Enterprise Search

Other custom interfaces

Buzz

Literature Watch

Following Universal Change Tracking Real-Time Action Notifications

Live Notes& White Boards*

QuipConfluenceJam Boards

Requests& Workflows

SharePoint ListsNintex Workflow

Group ChatSlack

Cisco Spark

NewsSocialization

LinkedInApple News

Scoop-IT!

Citizen Databases &Knowledge Capture

SmartsheetSharePoint Lists

StorySocializationFB @ Work

LinkedInYammer

Project & Task Management

AsanaTrello

MS Project

Citizen Intranet& App Share

JiveUnily

LumAppsSP Team Sites

“Low Code” App Building*

SharePointForce.com

OutsystemsMendix

Rapid TeamShare

MS Teams HipChat

CI & SWOTAssessmentNo Standout

EnterpriseSolutions

StructuredEvidenceCaptureHighSeasPalantir

Gears for the Nimble Enterprise AbbVie’s Digital WatercoolerIntranet Made Smartphone Simple

*Under Development

Cloud File Storage & Secure Sharing Spam-Free Task MailOneDrive

BoxWunderlist

To-DoMobile App*

User Journey: Full Spectrum Information Management

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Shared CloudFile Storage

StructuredEvidence

ConversationManagement

Web ContentManagement

RelationalManagement

Feed ContentManagement

* Dash real-time whiteboard app is a 2019 Roadmap Item** Dash LiveNote app is a 2019 Roadmap Item

* **

Reducing bundle complexity increases usability and adoption

SimilarTools

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DailyTo Do’s

Agile TeamKanban Boards

SharedTask Lists

“Live”Notes

Large ScaleGantt Planning

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* Dash LiveNote app is a Roadmap Item

User Journey: Full Spectrum Task Management

SimilarTools

Reducing bundle complexity increases usability and adoption

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Recipient Scope Friction External Spam

No Recipient Scope Friction No External Spam

Internal SpamTrivial to Set-Up (Too Easy?)

Communicate to Align

ContinuousAlignmentOverload

No Recipient Scope FrictionNo External SpamNo Internal Spam

Aligned Business ProcessSet-Up Required; Templates Help

We’ve gotten 5,500 users across AbbVie to shift to the far right

High Focus & Efficiency

SimilarTools

Shifting Right Improves Coordination and Efficiency

“We want to offer our team’s services to everyone else at the company…”

A) Try and use Excel as intake and prosecutionB) Buy or build a purpose built system for this serviceC) Build me a SharePoint site for this serviceD) Configure a Knowledge Notebook and change as we change

Clear Answer: DA doesn’t scaleB is $250K+ and 1 yearC is $50K+ and 6 months,D is a few days and free

We need intake forms, a database, task management, resource management and status notifications all-in-one. We can:

Empowers Teams to Improve Their Operations

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For 2018, we had > 300 Knowledge Notebook “Apps” put into service

We estimate this has saved AbbVie more than

$5M in IT capital project costs and >10 FTEs in support personnel

Significant Cost Savings and Increased Agility

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AbbVie business units now have a rapid path to operations management systems and the confidence that they can build more quickly when needed.

We even have a case where a business unit tried as many as 4 times in the past to build something prior to success with Ethos.

Most Important, Many Happy Users

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“One of the best parts though is the usability of KN which means we can make a lot of changes ourselves.” “The easy configurability is also very useful for our team, but probably the most interesting piece is the reporting capabilities.” “We are LOVING Knowledge Notebook so thanks for all the good work.”

- Global Trade Compliance

“The adoption of KN to manage our analytical support requests has made a significant impact on workload transparency to senior management, and has lead to an increase of usage from our customers. The improved integration within our IT ecosystem gives us confidence moving forward with KN into the future.”

- R&D Biologics

“What I love about DASH is that it is easy to use, easy to implement, and there is no training needed – just launch and create!” “DASH has enabled us to make some quick wins in our Knowledge Management space so that we can deliver and share the knowledge our customers need, when they need it, how they need it.”- R&D Quality Assurance

“Knowledge Notebooks have changed the way our areas look at small projects. The ease of use, level of control that they have, cost, and speed of delivery have given them the option to replace several disjoint tracking operations with Knowledge Notebooks in a short period of time. New ideas keep coming.”- Information Research

“What I like about DASH is the ability to customize the dashboards to the needs of the group. All the information needed for a project, whether it is a Knowledge Notebook, or a link to a SharePoint site, or to any other kind of file is at your fingertips and in one view. It is very also easy to keep DASH up to date since modifications can be made very quickly. ”

- Operation Quality Assurance

“Buzz has the ability to allow us to create searchable threads of information that are transparent to all of AbbVie. The idea that Buzz is searchable offers us a way to connect and find internal experts and expand our internal networks.”- Neuroscience Development

Summary

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Ethos gives AbbVie a powerful platform for self-service business process improvement

Adoption has been rapid – users like the tools and Ethos addresses their needs

Reduces “shadow IT” and environment complexity, creating a singular integration point for Microsoft O365/Outlook and Enterprise Search

Low TCO – Easy to support and we control backward compatibility so there are minimal upgrade risks and costs

Getting our knowledge work operations to “shift right” into the high-efficiency zone

Acknowledgements

Ethos is developed as a partnership between AbbVie Business Technology Solutions (BTS) and Maven Wave Partners, a Chicago based IT consultancy with significant experience in agile, off-shore software development.

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Acknowledgements

Ethos Team at AbbVie:• Derek Debe, Ph.D.• Dirk Bornemeier• Terrence Ernst• Snehal Vadvalkar• Rik Flor• Arthur Kopec• TJ Tang

Join our talent community:AbbVie.com/BTS-careers

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AbbVie’s Collaboration Platform - MarkLogic...AbbVie’s Collaboration Platform Derek A. Debe,...

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