AAR INSURANCE

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AAR started its operations in 1984 with its primary business being medical evacuations of accident casualties both by road and by air. Membership increased along with numbers of customers, hence creating more opportunities to provide comprehensive health.

EMPOWERINGYOU TO TAKECONTROL

TABLE OFCONTENTS3 About Us

5 AAR Insurance Structure

6 Corporate Philosophies

7 Business Philosophy

8 Cultural Uniqueness

9 Regional Business at a Glance

10 Our Board of Directiors

11 Executive Team

12 Milestones

15 Our Products

16 Award Recognition

18 Regional Presence

19 Milestones in Customer Experience

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STRUCTUREAAR INSURANCE

GROUP OFINSURANCE COMPANIES

INSURANCE HOLDINGS

AAR INSURANCE

KENYA

AARINSURANCE

UGANDA

AARINSURANCETANZANIA

Our response to emerging market opportunities, our flexibility, innovation and readiness to respond to customer needs has made us a leader in medical Insurance in East Africa. This growth led to formation of an independent company AAR Insurance Kenya Limited, which offers a wide range of medical and non- medical insurance products.

Today AAR Insurance has a presence across the region through its intensive branch and broker network.

AAR Insurance is also a licensed financial service provider and a member of the Association of Kenyan Insurers.

We have distinguished ourselves as dynamic thought leaders by providing flexible and simple insurance solutions to empower Africa’s people; the cornerstone of a strong economy. AAR Insurance has been operating as an independent company for the last four years.

1984 2019AAR started its operations in 1984

with its primary business being medical evacuations of accident

casualties both by road and by air.

Today AAR Insurance has a presence across the region through

its intensive branch and broker network.

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AAR Insurance believes that people are at their best when they are in control of their lives

BUSINESSPHILOSOPHYPHILOSOPHIES

CORPORATE

To be the insurance partner that protects Africa’s future.

We build value for our partners through our innovative products and unrivaled service. While upholding passion through our people, we grow, inspire and motivate all those we interact with, transforming their businesses and enhancing personal lives.

We deliver value by empowering people to take control of the things that matter most.

EMPOWERMENT

VISION MISSION

VALUES

We uphold the highest moral standards in our work by defending virtue in everything we do. We mean what we say, the very first time.

We quickly adapt to changing trends and needs of all our various partners by developing innovative products that respond to these needs.

ETHICS

FLEXIBILITY

Our long standing, entrepreneurial history of providing quality, reliable and affordable services, precedes us. Our outstanding journey holds onto deep, strong and award winning roots in the industry.

LEGACY

We first listen, then diligently respond. We are simple and effective in outcome to ensure quick turnaround times, at the most affordable rates.

EFFICIENCY

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LIVES COVERED ACROSS THE REGION

OVER

MARKETPOSITIONING

BRANCHES CAPITAL& PREMIUM

STAFFREVENUE

15% of medicalinsurance business and

3% of non- medical business

Over 20 BranchesOver 1 Billion

Over 200 employees and over 500 agents

(In-house, independent, brokers, banks)

Over6 Billion

REGIONAL BUSINESSAT A GLANCE

CULTURALUNIQUENESS

With trust, we build relationships that deliver on value.

Through three decades of delivering service excellence, we have developed authority and leadership in human relationships.

We use the strength of our heritage to drive empowered solutions for our clients.

We will work with our clients to gain a deep understanding of their world and empower them to realise real value.

We are tangible and approachable.

TRUST

HERITAGE

PARTNERS FOR GROWTH

INCLUSION

HUMAN TOUCH

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DIRECTORS

Chairman

TOMMSHINDI

Director

BEATRICESOY

Director

MAARTEN OCOPPOOLSE

Director

CHRISTINEKILONZO

Group CEO

CAROLINEMUNENE

Director

PEITERZUIJDGEEST

Director

JONESNZOMO

Director (Alternate)

JEROEN VVRIESMAN

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OUR BOARD OF EXECUTIVETEAM

NIXONSHIGOLI

Managing Director

PETERGAKINYA

HR BusinessPartner

JAMESKAMAU

Head ofCompliance

WILFREDRONO

GM, ICT

JONAHGATHAMA

Head ofOperations

MERCYNDEGWA

Chief OperationsOfficer

HOSEAKIPROP

GM, Finance

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OURPRODUCTS

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We build relationships that deliver on value...

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AAR Insurance won the following awards :

In 2018, AAR Insurance won the following awards :

Think Business Insurance Awards 2016 and 2017

Think Business Insurance Awards 2018

1ST RUNNERS UP 2016

MEDICAL UNDERWRITEROF THE YEAR

1ST RUNNERS UP 2017

MEDICAL UNDERWRITER OF THE YEAR - PERSONAL

2ND RUNNERS UP 2017

CUSTOMER SERVICEAWARD - GENERAL

2ND RUNNERS UP 2017

BEST COMPANY IN TECHNOLOGY AND DIGITAL APPLICATION

AWARD RECOGNITION

2018 2018

MEDICAL UNDERWRITEROF THE YEAR - PERSONAL

MEDICAL UNDERWRITEROF THE YEAR - GROUP

AWARD RECOGNITIONIn 2015, AAR Insurance won the following awards :

1ST RUNNERS UP 2015

1ST RUNNERS UP 2015

1ST RUNNERS UP 2015

2ND RUNNERS UP 2015

Think Business Insurance Awards 2015

CUSTOMERSATISFACTION AWARD

MEDICAL UNDERWRITER OF THE YEAR AWARD

MOST SOCIALLY RESPONSIBLE CORPORATE AWARD

CUSTOMERSERVICE AWARD

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MILESTONES INCUSTOMER

EXPERIENCE

AAR Insurance’s overall objective is to create and deliver a delightful customer experience.Through our technological platforms, we have opened up our business and improved efficiency to our clients. This is evidenced with our continued growth in the market.

AAR DIGITAL

WhatsApp FOR BUSINESS• Interact in real time with AAR insurance• Improved turn around communication time

Let’s chat here: 0730 633 000

TRAVEL INSURANCE PORTAL• You can now purchase your travel insurance online and

your policy in minutes• Pay via Mpesa & receive your policy on email

Check it out here: https://aar-insurance.ke/t_v1/travel

WEBSITE• Fresh new look• Ease of navigation through the menu bars

1. Kenya2. Uganda3. Tanzania

OUR REGIONALPRESENCE

• Check your cover utilization, limits & benefits• You can update your personal details. e.g phone number

or postal address• Easily locate service providers• Calculate premiums through our premium calculator

Check it out here: www.aar-Insurance.ke

24HR CALL CENTRE

In line with AAR Insurance (K) Limited’s Mission of delivering value by empowering people to take control of the things that matter most, AAR Insurance has established a Contact Centre department for the purpose of ensuring provision of consistent, positive and enviable customer experience. The Contact Centre platform is a facility through which AAR Insurance (K) shall manage its existing and potential clients through AAR Insurance authorized media.

Through the established relationship channels, the Contact Centre shall be able to provide a response mechanism to customers’ queries and an avenue through which service offers may be fulfilled.

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