A71 Scen Overview en De

Scenario Overview BP Auto V1.600

A71: Warranty Processing with Returnable Parts

SAP AG 2007, A71 - Warranty Processing with Returnable Parts

Overview

Scenario – A71 Warranty Processing with Returnable Parts

This scenario is made up of several building blocks containing the preconfiguration required for the Warranty Processing with Returnable Parts scenario. Building blocks can help you to implement the solution and put into production quickly.

To illustrate the scenario presented in this overview document, the business view, the interaction view, and the component view, provide three different perspectives on the business scenario.

Business View

The business view shows the business partners participating in the Warranty Processing with Returnable Parts scenario, the business environment, and the business requirements, and benefits for the parties involved.

Interaction View

The interaction view shows the business landscape, process flow, and explains the detailed steps required to carry out the scenario.

Technical View

The technical view shows the key functions available in the Warranty Processing with Returnable Parts scenario.


Business View


Information Synchronization between Dealer, Importer and OEM

Information Synchronization Solution for Dealer, Importer and OEM in SAP BP

Simple warranty claim administration Warranty validation check Automatic change of the returnable parts status Quality Management Integration Communication between processor and reimburser via EDI

Customers

The customer has a problem with their vehicle and returns to their dealer to have the problem repaired.

The dealer (claimant) completes the repairs for the end customer and makes a claim with the processor by phone or fax for the parts replaced, and labor costs incurred.

On the basis of this call or fax, the warranty processor of the importer or distributor, creates the warranty claim manually in the system. Meanwhile, the claimant is provided with a credit memo immediately and the claim is then sent to the reimburser later.

DealerImporterOEM / Supplier


CustomerCustomer: 7101

Dealer (Claimant)OEM/Supplier(Reimburser)

Warranty Claim (EDI)

Material: A71-1000_SAL

Claimant: 7102

Vendor: V7102

Warranty Claim

Vendor: V7102 (EDI) V7103

Importer/Distributor(Processor)

Customer: 7102

Warranty Claim

Mail/Fax/Telephone Materials:

A71-1000_SALA71-1001_SALA71-1101_SAL

Claimant: 7101

Reimbursers:V7102 (EDI)V7103

Materials: A71-1001_SALA71-1101_SAL

Claimant: 7102

Vendor: V7103

Report Warranty Claim 1

Create Warranty Claimfrom Claimant

1

A71 - Warranty Processing with Returnable Parts


CustomerCustomer: 7101

Dealer (Claimant)OEM/Supplier(Reimburser)

Warranty Claim (EDI)

Material: A71-1000_SAL

Claimant: 7102

Vendor: V7102

Warranty Claim

Vendor: V7102 (EDI) V7103

Importer/Distributor(Processor)

Customer: 7102

Warranty Claim

Report Warranty Claim


1

1

Check warranty validity

Materials: A71-1000_SALA71-1001_SALA71-1101_SAL

Claimant: 7101

Reimbursers:V7102 (EDI)V7103

Materials: A71-1001_SALA71-1101_SAL

Claimant: 7102

Vendor: V7103

Report Warranty Claim 1


1

Check warranty validity

Message to ClaimantMessage to Claimant

Credit Memo for Claimant

2

2

Credit Memo

Credit Memo for Claimant 2

Credit Memo2

Send Part back

3

3

Change Warranty Claim/generate new release

Send Part back 3

Change Warranty Claim/generate new release

3

Return Part to StockReturn Part to Stock

Create free DeliveryCreate free Delivery

Create Warranty Claim/Return the parts 4

4 Check Warranty Claim

Create Warranty Claim/Return the parts 4

Check Warranty Claim4

Make claim decisionMake claim decision

Send backClaim confirmation 5

5 Claim Confirmed

Send backClaim confirmation 5

Claim Confirmed5

Create Debit Memo

6

6

Debit Memo

Create Debit Memo 6

Debit Memo6

Send final OC version 7

7 Receive WarrantyResult

7 Receive WarrantyResult

7Send final OC version

A71 - Warranty Processing with Returnable Parts


Interaction View


Processor (Importer / Distributor)

Create warranty claim from claimant

Create the free delivery to return the part to reimburser

Send the warranty claim to reimburser and return the parts

The claim is confirmed with a new version

Debit memo to reimburser

Claimant ( Dealer )(Information Only)

Claimant reports the warranty claim

Claimant receives warranty result

Reimburser (OEM / Supplier)

Send back the claim confirmation

Debit Memo

Claimant sticks the claim number on the parts and send it back

Check Warranty Validity

Make claim decision

Once the final decision is made, the final OC version is sent to the claimant

Credit Memo is created to Dealer automaticallyCredit Memo

Create Q-notification, put the returnable part into Q stock, and perform the inspection

Check the warranty claimEDI

EDI

A71 Warranty Processing with Returnable Parts: Process Flow


Reimburser - OEM/Supplier - BP0X

Business BenefitsBusiness Benefits Claimant - DealerProcessor -

Importer/Distributor BP01

Create warranty claim and send out message to the claimant to return the

defected parts

The credit memo is created and confirm the

claim amount

Post the returnable parts to quality inspection

stock

Create a Q-Notification to inform the quality

inspection

Check the warranty validation

Simple warranty claim administration

warranty validation check

Automatic posting to FI after warranty check

Step Description: The dealer helps the end customer to fix the vehicle, and later claim the defected part and labor from the

warranty processing department. The Claim processor creates the warranty claim and asks the dealer to return the defect parts. The SAP Warranty system checks if the warranty is within the validity period, if it passed the check, the credit

memo is created immediately and the claim is then sent to the reimburser (Pre–crediting). After the dealer returns the faulty parts, they are posted to the Quality inspection stock for Quality processing.

Automatic change of the returnable parts status

Integration with QM

A71 Warranty Processing with Returnable Parts: Process Steps 1/3


Business Benefits Claimant - DealerProcessor -



Business Benefits

Process the Q-Notification

Transfer the stock to the unrestricted used stock

Check that the material is now in the unrestricted

used stock

Change the status of return parts claimant to

completed

Create a new warranty version and send to the

manufacturer

Send the defective parts to the manufacturer

Check the sent IDOC status

Different versions in one claim to control the variant data

Step Description: Quality inspection is carried out, and the stock is set to unrestricted use. After checking, the processor will reclaim from the OEM or supplier (reimburser), and send the returnable part

to the reimburser. The processor then sends the claim request to reimburser by EDI and new claim will automatically be created

under Reimburser -OEM/Supplier company code.

Check the inbound claim IDOC status



Business Benefits Claimant - DealerProcessor -



Business Benefits

Automatic communication between different warranty parties through IDOC

Process the warranty claim and return to the

processorCheck the inbound claim confirmation status

Create a "From Reimburser" and then a "To Claimant" version of

the claim

Check the amount approved by the

reimburser in the debit memo

Optional : Reverse the version "To Claimant" to

FI

Optional: Post the final version "To Claimant" to

FI

Release the version to the claimant and

complete the claim

Step Description: After the warranty processing at the OEM/Supplier side, a claim confirmation will be sent back to the processor

via EDI. The processor takes the claim confirmation as the final result of the claim processing, and creates a debit

memo for the reimburser. If the amount approved for reimbursement by the reimburser differs from the amount credited to the dealer, the

processor has the option to reverse the original FI posting and then post the final version to FI. The final version is released and the claim is completed either automatically, or via an action.



OEMs & Suppliers Dealer Network & Customers

Procurement Sales & Distribution Service

Enterprise Management & Support

Sales & Marketing

Brand and Customer Management

Vehicle Lifecycle Management

Channel Management

Leasing

Vehicle Management

Vehicle Planning & Forecasting

Order-to-Delivery

Service Parts Management

Service Parts Planning

Service Parts Execution

Customer Service

Interaction Center

Importer Service Operations

Warranty Management

Fleet Management & Rental

Dealer Business Management

Customer Management

Vehicle Sales and Administration

Vehicle Service

Parts Management

Automotive - Sales & Service Organizations Solution Map


Technical View


Key Functions of Warranty Processing with Returnable Parts

Integrated Claim management Integrates the Warranty claim management with Quality management

Communication between processor and reimburser via EDI

Integration with Equipment Management Using Equipment number as warranty claim object.

A71 Warranty Processing with Returnable Parts: Key Functions


Analytics

Accounting

Pricing

Warranty Claim

Technical Obj./Vehicle

Labor/defect code catalog

Document Mgmt.System

Material Master

Quality Management

Integration of Claim


Version to ReimburserVersion 2

Version from ReimburserVersion 3

Version from ClaimantVersion 1

Version to ClaimantVersion 4

IDoc/EDI

IDoc/EDI IDoc/EDI

IDoc/EDI

Reimburser OEM / Supplier

Claimant Dealer

RuleEngine

Action ControlPricing

Warranty Process


Equipment – Screenshot

The equipment record maintains all service and sales related information for a technical object

The warranty period is maintained in the equipment record assigned to the object

Warranty Object - Equipment


Versions categories

The different versions are grouped in 4 main categories:

IC Version from Claimant

IV Version from Reimburser

OC Version to Claimant

OV Version to Reimburser

Warranty Versions categories

A71 Scen Overview en De

Documents

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