A3 sugar crm_on_softlayer_sakai&clint_v3
Transcript of A3 sugar crm_on_softlayer_sakai&clint_v3
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
Japan SoftLayer Summit 2015
SugarCRM on SoftLayer
〜CXを加速させる最新 Sugar Ver7.5の威力〜
酒井 修 株式会社AIT ソリューション営業部長 Clint Oram SugarCRM,Inc. Co-Founder and CTO Chris White SugarCRM,Inc. Channel Manager Japan
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
会社紹介
2 Japan SoftLayer Summit 2015
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
会社紹介
Japan SoftLayer Summit 2015 3
リセラー
アドバンス・パートナー
AIT(Advanced Integration Technology, Inc.)
1991年設立 SRAホールディングス100% 従業員120名
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
会社紹介
Japan SoftLayer Summit 2015 4
IBM Beacon Award Winner 受賞(IBMグローバル表彰)
“Outstanding Enterprise Cloud Solution” 部門
トピックス 1
現在ラスベガスにて開催中のIBM PWLC IBM PartnerWorld Leadership Conference2015 にて表彰を受ける、弊社代表 大熊
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
会社紹介
Japan SoftLayer Summit 2015 5
本日(2月12日) プレス発表
トピックス 2
◆ウイングアーク1st「MotionBoard」と「SugarCRM」連携発表
◆「SoftLayer」オープンソース・サポートサービス開始
http://www.ait.co.jp/information/
詳しくは、会場内の弊社ブースにて
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
SugarCRM
6 Japan SoftLayer Summit 2015
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
SugarCRM,Inc.について
Japan SoftLayer Summit 2015 7
◆ 2004年にシリコンバレーで設立
◆ 世界最大のCRM専業企業
◆ IBMのグローバル・アライアンスパートナー
◆ 売上:20四半期連続成長
◆ 従業員数:400名
◆ 120カ国、26言語、150万人以上のユーザで利用
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
特別講演
Japan SoftLayer Summit 2015 8
SugarCRM,Inc.
共同創業者 CTO
クリント・オラム氏
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©2015 SugarCRM Inc. All rights reserved.
CREATING EXCEPTIONAL CUSTOMER EXPERIENCES
WITH SUGARCRM AND IBM
Clint Oram Co-founder & CTO
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©2015 SugarCRM Inc. All rights reserved.
Adopting Sugar 7
Sugar 7 Advantages
Upgrade Plan
Partnering with IBM
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©2015 SugarCRM Inc. All rights reserved.
The CRM for Every Customer-Facing Employee
INNOVATION FLEXIBILITY VALUE
The Most Innovative, Flexible CRM Solution
at an Affordable Price
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©2015 SugarCRM Inc. All rights reserved.
Architecture
6.5.x 6.7.x 7.x –
Default Rendering
Sugar MVC
Default Rendering
Sugar MVC
Default Rendering
Sidecar
Sugar MVC
All Modules
Sugar MVC
All Other Modules
Sugar MVC
All Other Modules
Sidecar
Forecasts
Sidecar
Accounts
Contacts
Opportunities
Leads
Targets/Target Lists
Forecasts
Product Line Items
Tasks
Quoted Line Items
Notes
Cases
Bug Tracker
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©2015 SugarCRM Inc. All rights reserved.
Context Panel
会社基本情報
名刺情報
活動状況 -オポチュニティ -見込み -マーケティング活動
Sugar UX Transformative, Individualized, Immersive
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©2015 SugarCRM Inc. All rights reserved.
Collaboration Panel
アクティビティストリーム
関連した情報を 時系列にすぐに確認
更新情報をリアルタイム にアラート
関連ドキュメントの閲覧 共有も可能
Sugar UX Transformative, Individualized, Immersive
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©2015 SugarCRM Inc. All rights reserved.
Intelligence Panel
商談・顧客に関する 関連データを表示
色々なダッシュボードを 作成・表示可能
社内システム連携 SCM, ERP, RDB
外部データ表示 D&B, Twitter, websites
画面配置が自由自在
Sugar UX Transformative, Individualized, Immersive
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©2015 SugarCRM Inc. All rights reserved.
Sugar 7: New Integrations
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©2015 SugarCRM Inc. All rights reserved.
Sugar 7: Upgrade Plan
Release Date Supported Customers
7.2 and
7.2.1 Q2’14
v7.1.x On Demand and On Site customers
v6.7.5 standard On Demand customers
7.5 Q4’14
v6.7.5 On Demand customers with complex
customizations
v6.5 On Site customers on LAMP and DB2
7.6 Q2’15 New MSSQL and Oracle customers
7.7 Q3’15 v6.5 OS customers on non-LAMP
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©2015 SugarCRM Inc. All rights reserved.
Sugar 7.6: Advanced Workflow
• Quickly design and implement workflows • Easy to see dependencies • Detect errors before implementing
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©2015 SugarCRM Inc. All rights reserved.
Smarter Commerce
• Marketing: Unica/Silverpop
• Orders: Sterling
• Analytics: Tealeaf
Partnering with IBM
Social Selling
• IBM Notes
• IBM Connections
• SmartCloud Engage
Analytics
• SPSS
• Cognos
• Next Best Action
Software
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©2015 SugarCRM Inc. All rights reserved.
Partnering with IBM
Hardware
Power Systems
• High Performance
• Power Linux
PureSystems
• All in one MSP systems
Software
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©2015 SugarCRM Inc. All rights reserved.
Partnering with IBM
Hardware
Sales & Distribution
Channels • Direct • Joint Partners
Industries • Insurance • Banking • Industrial • Retail
Geographies • USA & Mexico • Germany, France, Norway,
Switzerland, Belgium, Italy • Japan, A/NZ, Taiwan
Software
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©2015 SugarCRM Inc. All rights reserved.
Partnering with IBM
Practices • CRM • Siebel
Industries • Insurance • Distribution • Telco
Cloud • SoftLayer • CMS
Smarter Planet • Smarter Commerce • Social Selling • Smarter Cities
Global Services
Hardware
Sales & Distribution
Software
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©2015 SugarCRM Inc. All rights reserved.
Market-Leading CRM
• Empowers the individual user
• Connects ALL customer-facing
employees to each individual at
a customer
• Enables companies to deliver
extraordinary customer
relationships
Sugar Unifies the Customer Experience
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©2015 SugarCRM Inc. All rights reserved.
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
SugarCRM on SoftLayer
25 Japan SoftLayer Summit 2015
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
【SugarCRM】ハイブリッド・クラウド型CRMシステム
顧客情報確認 案件入力・確認
営業
社内SNS 協力者
顧客情報確認 応対入力 参加/評価/連携/フォロー
案件管理 情報集約・検索 予測 顧客管理
部門間・企業内連携【コラボレーション】
ダッシュボード/ポータル
経営
コールセンター
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
SugarCRMが目指すもの
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Sugar UX™
ユーザが使いやすいデザイン
モバイル、タブレットでいつでもどこでもアクセス可能
気付きを与える画面構成
オープンで拡張可能なアーキテクチャ
Sugar PurePrice™
シンプルでわかりやすい価格体系
ニーズに合ったエディション
強制的なアップグレードはありません。
どこにおいても同一価格
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
Sugar PurePrice™
Japan SoftLayer Summit 2015 28
シンプルな価格
Professional版
Enterprise版
以外の追加料金なし
追加費用なし TCOが見える
カスタマイズが自由 モバイル利用料も含
システム連携も自由
数年後までの総コストを 想定しやすい
経営の妨げにならない
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
オープンなアーキテクチャーで自由自在
Japan SoftLayer Summit 2015 29
カスタマイズ性が高い
GUIによる開発ツール ソースコード公開
他システム連携が容易
SOAP、REST APIの回数制限がありません
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
SugarCRMプラットフォーム
Japan SoftLayer Summit 2015 30
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Advanced Integration Technology, Inc.
Copyright © Advanced Integration Technology,Inc. All Rights Reserved.
ご清聴ありがとうございました
Japan SoftLayer Summit 2015 31
会場内 弊社ブースにてお待ちしております