A PROJECT REPORT ONOPERATIONS MANAGEMENT IN SHOPPERS’ STOP

7/23/2019 A PROJECT REPORT ONOPERATIONS MANAGEMENT IN SHOPPERS STOP

1/18

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2/18

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3/18

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4/18

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cdgb prdnuits- ^cbsb erb idgphbgbmtbn ky ie`b( `ddn( bmtbrtelmgbmt( pbrsdmeh ierb emn verldus

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5/18

2

;-5, _rdnuit Ietbfdrlbs

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Gbms Epperbh Gbms Eiibssdrlbs Gbms @ddtwber

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Vdgbms Epperbh Vdgbms Eiibssdrlbs Vdgbms @ddtwber

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Jlns Epperbh Jlns Eiibssdrlbs Jlns @ddtwber ^dys Gdtcbr ierb

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6/18

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Ytdrb heydut nbsirlkbs tcb dvbrehh hddj emn `bbh d` tcb lmtbrldr d` e [btelh Ytdrb( lmihunlmf tcb

pheibgbmt d` `lxturbs emn prdnuits wltclm tcb stdrb- Lt ls em lgpdrtemt pert d` lgphbgbmtlmf rbtelh

stdrb stretbfy- B``bitlvb heyduts erb nbslfmbn td bxpdsb iustdgbrs td tcb gdst prdnuits pdsslkhb

flvbm tcb egdumt d` `hddr speib evelhekhb-

^cb tcrbb gelm typbs d` Ytdrb Heydut erb

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@rbb `hdw Heydut

Kdutlqub $ [eibtreij Heydut

^cb heydut wclic ls usbn lm Ycdppbrs Ytdp ls [eibtreij heydut-

[eibtreij heydut bxpdsbs scdppbrs td e frbet nbeh d` gbricemnlsb es tcby `dhhdw e pbrlgbtbr

tre``li elshb wltc nbpertgbmts dm tcb rlfct emn hb`t d` tcb ilriuher( squerb( rbitemfuher dr dveh

reibtreij- ^cls heydut nlvlnbs tcb sbhhlmf hddr lmtd scdps wltclm tcb stdrb-


7/18

6

Envemtefbs1

Lt `dribs tcb iustdgbr td vlslt guhtlphb nbpertgbmts es tcby pess tcrdufc

Lt bxpdsbs herfb egdumts d` gbricemnlsb

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Nlsenvemtefbs1

Iustdgbrs iemmdt `dius dm lmtbmnbn puricesb

Mbbn `dr lmtbrmeh wehhs$lshemn sirbbms


8/18

3

>-?, YB[PLIB _[DIBYYBY

>-5, Icereitbrlstlis d` Ybrvlibs

Ycdppbrs Ytdp bxclklts tcb `dhhdwlmf kesli icereitbrlstlis d` Ybrvlibs-

Ybrvlibs erb lmtemflkhb Ybrvlib dutput ls verlekhb Ybrvlib cevb clfcbr iustdgbr idmteit Ybrvlibs erb pbrlscekhb Ybrvlib lmsbperekhb `rdg nbhlvbry ^bmn td kb nbibmtrehlzbn emn nlspbrsbn Idmsugbn gdrb d`tbm tcem prdnuits Ybrvlibs iem kb beslhy bguhetbn

>-;, Ybrvlibs ^rlemfhb

Vclhb nbslfmlmf dr prdnuilmf e sbrvlib( tcb `dhhdwlmf tclmfs erb td kb idmslnbrbn

Ytretbfy _bdphb Yystbgs Iustdgbr

^cb Iustdgbr ls et tcb ibmtbr d` tcb trlemfhb kbieusb emy sbrvlib scduhn ehweys kb iustdgbr

ibmtrli- ^cb stretbfy ls vlsldm dr pclhdsdpcy wclic ls usbn td fulnb ehh espbits d` tcb sbrvlib

nbhlvbry- Ycdppbrs Ytdp ces tcb Plsldm Ytetbgbmt td kb e fhdkeh rbtelhbr lm Lmnle & gelmtelm

md-5 pdsltldm lm Lmnlem gerjbt lm Nbpertgbmt Ytdrb Ietbfdry- ^d eiclbvb tcls tcby cevb tcb


9/18

-9, Iyihb d` Ybrvlib

Bvbry sbrvlib ls nbhlvbrbn lm e iyihb d` sbrvlib- Bvbry iyihb sterts wltc tcb pdlmt et wclic tcb

iustdgbr `lrst idmteits tcb sbrvlib nbhlvbry systbg- Lt idmtlmubs wltc beic suksbqubmt idmteit tcb

iustdgbr gejbs wltc sdgbdmb lm tcb idgpemy-

^cb Iyihb d` Ybrvlib `drYcdppbrs Ytdp ls es `dhhdws


10/18

5?

5, Bstekhlsc idmteit wltc e prdgpt( `rlbmnhy frbbtlmf-

Vcbtcbr tcb prdspbit errlvbs vle b'gelh( pcdmb( gelh( dr lm pbrsdm( ydur `lrst rbspdmsb bstekhlscbs

em lgprbssldm updm wclic ehh dtcbr idmteits kulhn-

;, Kulhn reppdrt-

E gerjbtlmf trutc fdbs hljb tcls1 _bdphb ndmt kuy kbieusb ydu gejb tcbg umnbrstemn- ^cby kuy

kbieusb tcby `bbh umnbrstddn- ^cby ehsd kuy `rdg pbdphb tcby hljb emn `bbh e idmmbitldm td( dr`rdg pbdphb tcby `bbh hljb tcby jmdw- Lm tcb `lrst `bw glmutbs wltc ydur prdspbit( bstekhlsc e

`rlbmnhy rbhetldmsclp-

9, _rbsbmt ydur prdnuit-

\du wemt ydur prdnuit td sbbg hljb e clfc'vehub sdhutldm td ydur iustdgbrs mbbns-

>, Gejb tcb sehb-

Kb surb td rben e iustdgbrs kuylmf slfmehs emn tcbm ihdsb tcb nbeh-

2, Idgphbtb tcb sehbs tremseitldm-

Gejb tcb prdibss d` peygbmt idgphbtbhy b``lilbmt( e rblm`dribgbmt d` ydur idgpemy sbrvlib( emn

e idm`lrgetldm d` tcb iustdgbrs nbilsldm td kuy `rdg ydur kuslmbss-

0, Nbhlvbr tcb prdnuit-

\du ehsd wemt td rbe``lrg tcb kuylmf nbilsldm( d``br td kb d` dmfdlmf sbrvlib( emn lmvltb ùturb

kuslmbss-

6, Gdmltdr iustdgbr setlsèitldm emn trdukhbscddt emy lssubs tcet ieusb iustdgbr idmibrm-

Essbss sbrvlib setlsèitldm( idm`lrg idgphbtb setlsèitldm #emn l` tcb iustdgbr lsmt idgphbtbhy

setls`lbn( sbb wcet ydu iem nd td icemfb tcet,( emn esj `dr ùturb kuslmbss-

>->, Nbfrbb d` Iustdgbr Idmteit

Dmb d` tcb geadr idmslnbretldms ls tcb Nbfrbb d` Iustdgbr idmteit-

Hdw Idmteit' _rdibss iem kb ku``brbn `rdg tcb iustdgbr emn dtcbr bxtbrmeh lm`hubmibs emn

tcbrb`drb tcb pdtbmtleh `dr tcb iustdgbr td nlsrupt tcb prdibss d` prdnuitldm ls hdw emn cbmib

clfc prdnuitldm b``lilbmilbs iem kb eiclbvbn-

Clfc Idmteit ' Gey lmtrdnuib e sdurib d` umibrtelmty lmtd tcb prdnuitldm systbg- ^cls

sdgbtlgbs hbens td hdw prdnuitldm b``lilbmiy-

Lm Ycdppbrs Ytdp( Clfc Idmteit Yystbgs erb rbqulrbn kbieusb tcby cevb tcb `dhhdwlmf

icereitbrlstlis wclic erb bssbmtleh `dr emy [btelh Ytdrb-

Lnbeh `dr rbspdmnlmf td e verlbty d` icemflmf emn verylmf mbbns


11/18

55

[bqulrb pbdphb wltc fddn lmtbrpbrsdmeh sjlhhs ( lmihunlmf vbrsetlhlty( pbrsdmehlty(`hbxlklhlty emn iustdgbr drlbmtetldm

Gust rbspdmn td tcb nbgemn es lt diiurs Fbmbrehhy rbqulrb clfcbr prlib emn d``br gdrb iustdglzetldm emn idmvbmlbmib

>-2, Ybrvlib Getrlx

Ybrvlib Getrlx prdvlnbs e kesls `dr nl``brbmtletldm d` tcb sbrvlib td iustdgbrs emn nl``brbmt

gemefbrleh tesjs es wbhh- Lt iem kb usbn td lhhustretb cdw tcb dpbretldmeh gemefbgbmt tesjs very

wltc nl``brbmt typbs d` sbrvlibs- Lt prdvlnbs e kesls `dr nb`lmlmf tcb irltlieh gemefbgbmt tesjs-

Cbrb \ exls rbprbsbmts tcb Nbfrbb d` Hekdr lmtbmslty emn S exls rbprbsbmts tcb Nbfrbb d`

iustdglzetldm emn lmtbreitldm-

Ycdppbrs Ytdp kbhdmfs td Gess Ybrvlib Ietbfdry-

>-0, Ybrvlib Khubprlmt

E sbrvlib khubprlmt nbsirlkbs e sbrvlib lm bmdufc nbtelh td lgphbgbmt emn gelmtelm lt ierbùhhy-

Khubprlmtlmf ls nbsirlkbn es Gepplmf dut d` e sbrvlib adurmby lnbmtl`ylmf tcb prdibssbs tcet

idmstltutb tcb sbrvlib( lsdhetlmf pdsslkhb èlh pdlmts emn bstekhlsclmf tcb tlgb `regb `dr tcb

adurmby-E khubprlmt iem kb usbn ky kdtc kuslmbss prdibss gemefbrs( nbslfmbrs emn sd`twerb

bmflmbbrs nurlmf nbvbhdpgbmt( emn iem kb usbn es e fulnb td sbrvlib gemefbrs tcet dpbretb

sbrvlibs dm e ney'td'ney kesls- Iurrbmthy( tcb klffbst icehhbmfbs lm khubprlmtlmf rbvdhvb erdumn

weys d` nbplitlmf sbrvlibs lm e cdhlstli wey( `rdg bhbgbmts d` tcb kremnlmf emn usbr bxpbrlbmib

dm dmb cemn td keij'bmn tbicmlieh emn kuslmbss prdibssbs dm tcb dtcbr-

Gbtcdns1 Ybrvlib khubprlmts mbbn td nbsirlkb tlgb lm e sbrvlib- ^cls lmihunbs tcb sbqubmib d`

bvbmts d` e sbrvlib bxpbrlbmib( lts nuretldms emn tlglmfs- E khubprlmt scduhn frepcliehhy emn

merretlvbhy nbsirlkb tcls tlgb bhbgbmt- E sbqubmib d` bvbmts ' sdgbtlgbs iehhbn usb iesbs dr

`hdws ' ls rbhetlvbhy besy td khubprlmt es lt iem kb rbprbsbmtbn lm e hlmber `hdw lnbmtl`ylmf usbr

eitldms( sbrvlib rbspdmsbs emn tcb tduic pdlmts dr lmtbrèibs tcet bmekhb tcb sbrvlib rbhetldmsclp-

Ybqubmibs kbidgb icehhbmfbn wcbm tcbrb erb guhtlphb dptldms dr nlrbitldms emn wcbm tcb


12/18

5;

phemmbn prdibss fdbs ewry- ^cb nemfbr cbrb ls tcet tcb sbqubmib kbidgbs prbsirlptlvb wltc hltthb

rddg `dr verletldm `rdg tcb lnbeh petc-

Lm Ycdppbrs Ytdp(

5, ^cb Iustdgbr errlvbs et Ycdp;, ^cb Iustdgbr wehjs dmtd sehbs `hddr9,

^cb Iustdgbr fdbs td dmb d` tcb `dhhdwlmf nbpertgbmtse- Gbms Ybitldm

k- Vdgbms Ybitldmi- Jlns Ybitldmn- Abwbhhbryb- Cdgb & ^revbh`- @refremibs & Kbeutyf- Fl`ts

>, ^cbm tcb rbspbitlvb Nbpertgbmt Yte`` idmteits tcb Iustdgbr emn esslsts clg$cbr lmsbhbitlmf tcb prdnuit

2, ^cb _rdnuit ls sbmt `dr klhhlmf- ^cb _rdnuit ls siemmbn ky tcb iesclbr emn ls sbmt `dr_eijlmf-

0, ^cb _eijbn _rdnuit ls rbtrlbvbn `rdg tcb stdrefb erbe6, ^cb _eijbn _rdnuit ls nbhlvbrbn td tcb Iustdgbr Ybrvlib erbe3, _rdnuit ls cemnbn td tcb Iustdgbr ky tcb Iustdgbr Ybrvlib Yte`` e`tbr icbijlmf tcb

rbiblpt


13/18

59

2-?, VEL^LMF HLMB EYYBGKH\

^cb Icbijdut idumtbrs lm clfc'vdhugb nbpertgbmt stdrbs hljb Ycdppbrs Ytdp bxbgphl`y tcls

typb d` struiturb-

^cb nl``liuhty wltc tcls `drget ls tcet tcb umbvbm sbrvlib tlgb flvbm beic iustdgbr rbsuhts lm

umbqueh spbbn dr `hdw egdmf tcb hlmbs- ^cls rbsuhts lm sdgb iustdgbrs kblmf sbrvbn kb`drb

dtcbrs wcd errlvbn berhlbr( es wbhh es lm sdgb nbfrbb d` hlmb scl`tlmf- Perylmf tcls struiturb td

bmsurb tcb sbrvlilmf d` errlvehs lm icrdmdhdflieh drnbr wduhn rbqulrb `drglmf e slmfhb hlmb( `rdg

wclic( es e sbrvbr kbidgbs evelhekhb( tcb mbxt iustdgbr lm tcb qubub ls esslfmbn-

^cb geadr prdkhbg d` tcls struiturb ls tcet lt rbqulrbs rlfln idmtrdh d` tcb hlmb td gelmtelm drnbr

emn td nlrbit iustdgbrs td evelhekhb sbrvbrs- Lm sdgb lmstemibs( esslfmlmf mugkbrs td iustdgbrs

lm drnbr d` tcblr errlveh cbhps ehhbvletb tcls prdkhbg-

@dr Guhtl'Icemmbh( Ylmfhb'_cesb systbg( tcb `dhhdwlmf mdtetldms erb usbn `dr emehysls

7 Errlveh retb 7 Evbrefb retb et wclic iustdgbrs errlvb td tcb systbg

7 Ybrvlib retb 7 Evbrefb retb et wclic iustdgbrs erb sbrvlibn lm tcb systbg

7 Rtlhlzetldm 7 [etld d` tdteh errlveh retb td sbrvlib retb `dr e slmfhb sbrvbr 7 #$ ,

Y7 Mugkbr d` Ybrvlib Icemmbhs

Hq7 Evbrefb mugkbr weltlmf lm hlmb

Hs7 Evbrefb mugkbr lm systbg #lmihunlmf emy kblmf sbrvbn,

Vq7 Evbrefb tlgb weltlmf lm hlmb

Vs7 Evbrefb tdteh tlgb lm systbg #lmihunlmf tlgb td kb sbrvbn,


14/18

5>

Emehysls1

@dr bvbry 2 glmutbs(

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$ 7 2$9 7 5-0

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Vs 7 Hs$ 7 >->>$2 7 ?-333 d` 2 glmutbs 7 >->> glmutbs

@dr bvbry cdur(

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$ 7 0?$90 7 5-0

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Hq 7 ;-3> pbdphb

Vq 7 ;-3>$0? 7 ?-?>6 7 ;-3> glmutbs

Hq 7 ;-3> * 5-0 7 >->> pbdphb

Vs 7 >->>$0? 7 ?-?6> d` 5 cdur 7 >->> glmutbs

0-?, HDFLY^LIY & YR__H\ ICELM GEMEFBGBM^

E supphy icelm ls e systbg d` drfemlzetldms( pbdphb( tbicmdhdfy( eitlvltlbs( lm`drgetldm emn

rbsduribs lmvdhvbn lm gdvlmf e prdnuit dr sbrvlib `rdg supphlbr td iustdgbr- Yupphy icelm

eitlvltlbs trems`drg metureh rbsduribs( rew getbrlehs emn idgpdmbmts lmtd e `lmlscbn prdnuit tcet

ls nbhlvbrbn td tcb bmn iustdgbr-


15/18

52

^cby cevb irbetbn e strdmf nlstrlkutldm emn hdflstlis mbtwdrj( wltc tcblr `dur Nlstrlkutldm

Ibmtbrs idvbrlmf 9?9( 93;-;? squerb `bbt cemnhlmf dvbr >??( ??? YJRs pbr yber( emn wdrjlmf

;>x6-

^cb nlstrlkutldm emn hdflstlis sbtup ls mbtwdrjbn emn dm hlmb ehhdwlmf tcbg td nbhlvbr

gbricemnlsb td tcb stdrb wltclm >3 cdurs d` rbiblpt $ fbmbretldm d` eutd rbphbmlscgbmt drnbr(

wclic ces cbhpbn tcbg dptlglzb lm stdrb evelheklhlty d` gbricemnlsb- ^cb Nlstrlkutldm Ibmtbr

gemefbgbmt ls dutsduribn td sbrvlib prdvlnbrs suic es ^dhh #Lmnle, Hdflstlis _rlvetb Hlgltbn-

^cby kbhlbvb tcblr bxlstlmf Nlstrlkutldm Ibmtrbs( wclic cevb kbbm nbslfmbn td siehb up( wlhh kb

ekhb td gbbt tcblr frdwtc rbqulrbgbmts es tcby bxpemn tcb mugkbr d` stdrbs- ^cby cevb

umnbrtejbm verldus lmltletlvbs lm `urtcbr lgprdvlmf tcb b``lilbmilbs d` tcblr supphy icelm( wclic

tcby kbhlbvb ls irltlieh `dr emy rbtelhbr- ^cbsb elg et gbbtlmf tcb idm`hlitlmf rbqulrbgbmts d`

rbnuilmf tcblr lmvbmtdry wclhst bmsurlmf evelheklhlty d` prdnuits et ehh stdrbs et ehh stdrbs es pbr

iustdgbr mbbns( es wbhh es rbnuilmf tcblr dpbretldmeh idsts-

^cby cevb `dur Nlstrlkutldm Ibmtbrs #NIs, sbrvlilmf tcblr nbpertgbmteh stdrbs emn spbilehty

stdrbs eirdss tcb idumtry-

Ilty [bfldm Ytdrbs Ybrvlibs

Gugkel Vbstbrm Gugkel( _umb( Ecgbneken

Nbhcl Mdrtcbrm Nbhcl( Furfedm( Aelpur(

Huijmdw( Mdlne( Fcezleken

Kemfehdrb Ydutcbrm Kemfehdrb( Cynbreken(Icbmmel

Jdhjete Bestbrm Jdhjete


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^cb nlstrlkutldm emn hdflstlis tbeg cemnhbs ehh gbricemnlsb gdvbgbmt emn werbcduslmf

rbqulrbgbmts( lmihunlmf lmkdumn emn dutkdumn hdflstlis( `umitldmlmf dm e ;>x6 kesls- @dr tcls(

tcby cevb bxtbmslvbhy usbn tbicmdhdfy td bmsurb dm'hlmb gdvbgbmt d` lm`drgetldm emn cevb

lmtbfretbn gdst d` tcblr pertmbrs lm tcb supphy icelm lmihunlmf verldus nbpertgbmts( vbmndrs( emn

sdgb d` tcb dtcbr sbrvlib prdvlnbrs lmtd tcblr lm`drgetldm systbg- ^cby cevb lgphbgbmtbn

ANEs Verbcdusb Gemefbgbmt Yystbg #VGY, ehdmf wltc tcb Gbricemnlsb Gemefbgbmt

Yystbg td gemefb dur lmvbmtdry-

^cb dpbretldms d` tcb nlstrlkutldm Ibmtbrs erb dutsduribn td tclrn perty sbrvlib prdvlnbrs suic es

^dhh #Lmnle, Hdflstlis _rlvetb Hlgltbn #`drgehhy jmdwm es Ybgkidrp Hdflstlis #Lmnle, _rlvetb

Hlgltbn, pursuemt td idmtreitueh erremfbgbmts tcrdufc wcdhhy dwmbn sukslnlery( Rpeseme

^renlmf Hlgltbn #R^H,( `dr wclic lt peys tcb sbrvlib prdvlnbrs e `lxbn sug pbr ertlihb

cemnhbn-

Gbesurlmf Yupphy Icelm _br`drgemib

Lmvbmtdry ^urmdvbr ls e gbesurbgbmt d` cdw gemy tlgbs tcb rbtelh lmvbmtdry ls sdhn nurlmf

twbhvb gdmtc pbrldn-

Lmvbmtdry turmdvbr 7 Idst d` fddns sdhn $ Evbrefb Effrbfetb Lmvbmtdry

IDFY 7 5906;5#lm hejcs,

Evbrefb Effrbfetb Lmvbmtdry 7 #;5;?>*525>, $ ; 7 5352


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^cls gbems tcet tcb lmvbmtdry wes sdhn emn rbpheibn 6-2;< tlgbs nurlmf twbhvb gdmtcs pbrldn-

Vbbjs d` supphy ls tcb mugkbr d` wbbjs tcet e wcdhbsehbr wlhh stdij em ltbg kesbn dm tcb

prdnuit turms- Ky jbbplmf ydur byb dm wbbjs d` supphy ydu iem evdln lmvbmtdry stdij duts emn

hdst sehbs-

Vbbjs d` supphy 7 #Evbrefb Effrbfetb lmvbmtdry vehub $ Idst d` fddns sdhn, S 2; wbbjs

7 #5352< $ 5906;5, S 2;

7 6 Vbbjs

@dr bvbry 6 wbbjs tcb lmvbmtdry ces td kb rb`lhhbn-

6-?, @EILHL^\ HDIE^LDM

6-5, @eitdr'retlmf Yystbgs

@eitdr'retlmf systbgs erb pbrceps tcb gdst wlnbhy usbn d` tcb fbmbreh hdietldm tbicmlqubs

kbieusb tcby prdvlnb e gbicemlsg td idgklmb nlvbrsb èitdr lm em besy'td'umnbrstemn `drget-

@dr Ycdppbrs Ytdp( tcb `dhhdwlmf remfb d` pdlmt vehubs iem kb esslfmbn td geadr èitdrs

e``bitlmf e sbt d` pdsslkhb sltbs1

@eitdrs [emfb

_rdxlglty td iustdgbrs ? td 5??

Kuslmbss Ihlgetb ? td 5??

Idgpbtltlvb Envemtefb ? td ;??

^remspdrtetldm ? td ;??

Hlvlmf Idmnltldms ? td 62

Yupphlbs ? td 9??

Hekdr Ihlgetb ? td 2?

_dwbr evelheklhlty emn rbhleklhlty ? td 62

3-?, LMPBM^D[\ GEMEFBGBM^

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d` lmvbmtdry gemefbgbmt ls td prdvlnb umlmtbrruptbn prdnuitldm( sehbs( emn$dr iustdgbr'sbrvlibhbvbhs et tcb glmlgug idst- Ylmib( `dr gemy `lrgs( lmvbmtdry ls tcb herfbst ltbg lm tcb iurrbmt

essbts ietbfdry( lmvbmtdry prdkhbgs iem emn nd idmtrlkutb td hdssbs d` bvbm kuslmbss èlhurbs-

Ycdppbrs Ytdp ces e systbg d` icbijlmf stdijs dm e idmtlmudus kesls- Lt idmslsts d`


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e verlemib rbpdrts- ^cus tcbrb ls stdij geticlmf ndmb bvbry ney emn tcb bmtlrb stdrb idgphbtbs e

iyihb lm 9 gdmtcs l-b- > iyihbs d` stdij tejlmf beic yber- Lt ces cbhpbn tcbg td fbt tcb plh`brefb

td lts glmlgug-

3-5, Eutd [bphbmlscgbmt

Ycdppbrs Ytdp ces nbtbrglmbn lts glmlgug stdij jbbplmf umlts emn es sddm es tcb stdijs lm tcb

stdrb tduic tcet hbvbh( tcb NI ls trlffbrbn td sbmn tcb rbphbmlscgbmt- ^cus tcb systbg

eutdgetliehhy icbijs `dr stdij dut emn rbphbmlscbs lt- ^cb hben tlgb `dr rbphbmlscgbmt ls 5 ney-

Bvbry mlfct nete ls idhhetbn emn e stdrb'wlsb hlst d` gbricemnlsb ls fbmbretbn- Nurlmf tcb ney tcb

nlspetic ls genb rbeny emn tcb mbxt ney gdrmlmf 0-?? eg tcb truij hbevbs rbeiclmf tcb stdrb lm

em cdurs tlgb-

3-;, Ytdij Jbbplmf Rmlts #YJRs,

^cb Ytdij Jbbplmf Rmlts erb nbtbrglmbn dm tcb kesls d` gdvlmf evbrefbs- ^cb systbg fbmbretbs

evbrefbs d` tcb rbqulrbn quemtltlbs `dr tcb hest twd wbbjs- ^cb prdibss ls idmiurrbmt td tcb

gerjbt idmnltldms tcby fd up wltc tcb nbgemn emn `ehh wltc tcb shugp- ^cb glmlgug umlts erb

`lxbn wclic erb kesbn dm tcb pest hdws emn clfcs-

td 2 mbw stdrbs bvbry yber- ^cbsb prdibssbs wlhh cbhp Ycdppbrs Ytdp

td kbidgb e fhdkeh rbtelhbr lm Lmnle emn td gelmtelm lts Md-5 pdsltldm lm tcb Lmnlem gerjbt-

A PROJECT REPORT ONOPERATIONS MANAGEMENT IN SHOPPERS’ STOP

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