A NATIONAL TRAINING FRAMEWORK FOR CONSUMER AFFAIRS

A SOCAP INITIATIVE

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the requirement

the coordination of a training program available to all members affordable national relevant – recognition of specialist skills and prior

learning

establishment of a national skills framework for consumer affairs professionals a portable, recognised qualification cumulative recognition of skills

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National Training Framework

framework already in placenational recognitioncompetency-based (not curriculum-

based)RPLgovernment-funded traineeships

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adding what we need to the framework

training packages in place with most applicable competencies already available as electives

additional Units of Competency to cover our specialised needs, eg:consumer affairs and lawdealing with hardshipconflict resolution skills

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what we plan to do to get started….

invite proposals from RTOs wishing to partner with SOCAP assistance with development and approval of additional

Units of Competency recognition the successful as SOCAP training delivery

agency use of SOCAP brand marketing partnership

income for SOCAP national track record of similar projects prior experience in similar field (existing courseware)

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a member-driven/managed initiative

establish a working party to work with successful RTO

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outcomes to be achieved

for membersvaluable service for members and their staffpaid for by the governmentbenchmarking opportunities

for SOCAP income generation for SOCAPpositioning SOCAP as the leading

organisation for complaint handling

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starting today……

please talk to Rachel, myself or any other board member if you wish to comment, contribute or participate.