a local experience - Hospital Authority Website - … Care for IOD before OMCS OSOSHH Injured...
Transcript of a local experience - Hospital Authority Website - … Care for IOD before OMCS OSOSHH Injured...
Occupational MedicineCare Service
a local experienceDr Fok JPC, Dr Kung KKL, Ms Cheung CCM,
Mr Lee EWC, Prof Yu ITS, Dr Lam AT, Prof Li PKT
Innovating models of care and modern health system II – SPP 8.1
Background
no
year
2002 2003
703
761
732 729
773
660
680
700
720
740
760
780
no of IOD
02 03 04 05 06
in NTEC
Consequences of Injury-on-duty ( IOD ) in HA staff :
• Double loss• Impact on the workplace • Impact on the staff and his family• Impact on population health in HK• Medico-legal issues
Background
• People First• Care for the Carers• A staff-focused initiative• NTEC selected as one of three pilot
clusters for Occupational Medicine Care Service in end of 2005.
Objectives:
1. prompt management and rehabilitation for staff injured on duty ( IOD ).
2. timely re-integration of the injured staff into the workplace, either the original department or other alternative job nature.
3. foster a caring and safe workplace.
Injured staffInjured staff
AED, Staff Clinic, GOPCAED, Staff Clinic, GOPC
PrivateSector
PrivateSector
Manage within own settingRefer if no progress
Manage within own settingRefer if no progress
Specialist clinicSpecialist clinic
RehabilitationRehabilitation
Workplace
Long waiting time`̀Prolonged sicknessReduced fitnessProlonged sicknessReduced fitness
Usual Care for IOD before OMCS
OSHOSH
Injured staffInjured staff
AED, Staff Clinic, GOPCAED, Staff Clinic, GOPC
PrivateSector
PrivateSector
RehabilitationRehabilitation
Workplace Prevent injuries
Occupational MedicineCare Service
Occupational MedicineCare Service Dedicated team of:
1. Doctors2. Care managers3. Physiotherapist4. Occupational
Therapist5. Clinical
psychologist
Early intervention
Other SpecialistsOther Specialists
Human ResourceHuman ResourceSupervisors, peersSupervisors, peers
OSHOSH
Multi-disciplinary care for IOD after OMCS
Occupational MedicineCare Service
Occupational MedicineCare Service
TeamworkService DirectorService Director
Clinical LeaderClinical Leader
Care ManagersCare Managers OM DoctorsOM Doctors
OM Hon. ConsultantOM Hon. Consultant Steering CommitteeSteering Committee
Human Resources ManagerOSH ManagerPhysiotherapy DMOccupational Therapy DMCND Senior Nursing Officer Risk Management Manager
Human Resources ManagerOSH ManagerPhysiotherapy DMOccupational Therapy DMCND Senior Nursing Officer Risk Management Manager
Staff-focused
Care managersCare managers
Doctors &TherapistsDoctors &Therapists
Proactively contact all IOD staff within 3 daysProactively contact all IOD staff within 3 days
Clinic appt within 3 days, allied health appt within 1 week.
Clinic appt within 3 days, allied health appt within 1 week.
Family
Workplace
Supervisors
Peers
Strategies of OMCS
• Tailor - made rehabilitation plans• Empathic counselling• Workplace visits• Trustful coordination with staff, peers and
supervisors
Group Discussion/Sharing員工討論/分享
Group Discussion/Sharing員工討論/分享
Demonstration示範
Demonstration示範
Education訓練
Education訓練
Task analysisTask analysis
Prevention of InjuryPrevention of Injury
0
40
80
120
160
200
Contus
ionSpra
in & st
rain
Back i
njury
Abrasio
n
Frac
ture
Falls
773 IOD in 2006[out of 8,000 staff]
Results
Results
342352
386
367
323
280
300
320
340
360
380
400
2002 2003 2004 2005 2006
↓12%↓12%
Contusion, sprains and strains comprise 70% of IODsContusion, sprains and strains comprise 70% of IODs
(p=0.01)
no of IOD
Results
12.313.5
14.7
10.3 10.1
0.0
2.0
4.0
6.0
8.0
10.0
12.0
14.0
16.0
2002 2003 2004 2005 2006
Mean Sick leave days per IODMean Sick leave days per IOD
5.73.2
27.9
13.4
21.2 26.9
64.9
11.59.7 7.2
73.7
87.3
0
20
40
60
80
100
Abrasion Sprain &strain
Backinjury
Fall Contusion Fracture
Type of injury
Past data
OMCS
↓43.9%
Average sickness absence daysAverage sickness absence days
↓52.0%
↓82.2%
↓25.8%
(p<0.05)
(p=0.006)
2002-20052006
Results
Results
188
161142
108
89
0
50
100
150
200
2002 2003 2004 2005 2006
Average sick leave days for those with prolonged absence ≥ 28 daysAverage sick leave days for those with prolonged absence ≥ 28 days
↓18%
(p>0.05)
71
91
0
50
100
OMCS Attendance No OMCS Attendance
p<0.05
Average sick leave days for those with prolonged absence ≥ 28 daysAverage sick leave days for those with prolonged absence ≥ 28 days
Results
Results
• In 2006, 91% ( n = 702 ) injured staff with sick leave given returned to work within 28 days from day of incident.
• 100 % coverage of IOD by care managers.• The no of OMCS clinic attendance
increased from 88 to 162 in the first to last quarter of 2006.
Patient satisfaction survey in May, 06
94% 97%92% 92%
100%
0%
20%
40%
60%
80%
100%
Overallimpression
Providequality care
Efficientservice
Able to carefor
occupationalproblem
OMCS staffattitude
Perc
enta
ge a
vera
ge, s
atis
fied
or v
ery
satis
fied
with
OM
CS
n = 36
0%
20%
40%
60%
80%
100%
• Service recommendation
97% of patients recommend our service to others
97% of patients recommend our service to others
Conclusion• OMCS is a new proactive model of care
for the carers through multi-disciplinary concerted effort with a staff-focused and workplace re-integration approach.
• Encouraging results in staff satisfaction survey and increasing OMCS clinic attendances.
Conclusion• Significant reduction in contusion, sprain
and strain IOD incidences from 2005 ( n = 367 ) to 2006 ( n = 323 ) ( p = 0.01).
• When comparing the mean sickness absence days in 2006 and past 4 years average, significant difference seen in sprain and strain ( 13.4 days vs. 27.9 days, p < 0.05 ) and fall ( 11.5 days vs. 64.9 days, p = 0.006 ).
Conclusion
• For those with prolonged sickness absence ≥ 28 days, there was a significant difference in SL days in those who attended OMCS clinic ( 71 days) and those who did not ( 91 days) ( p < 0.05 ).
OMCS TeamOMCS TeamProf Philip Li SD (C, CS & P)
Dr. Tsan Lam COS (FM)
Prof Tak Sun Yu Prof (Comm & FM)
Dr Pui Chu Joan Fok MO
Dr Kenny Kung Resident
Ms Chi Man Cynthia Cheung NO
Mr Wai Chi Edwin Lee SPT
Ms Pauline Lo CC (OSH)
Mr Herman Lau CC (PT)
Mr Peter Leung SHRM (HR)
Mr Frederick Au DM (Occup)
Ms Frances Louie DM (Occup)
Ms Jane Liu DOM (surgery)
Ms Becky Ho SNO (RM&PR)
Ms Christine Leung DOM (FM&GOPC)
Ms Kitty Ma AHRM (HR)
Ms Peony Yu GSA (clerk)
Ms Shao Tao Lily Yu GSA (PC)