Voice Logger

A CompleteCALL RECORDING SOLUTIONS

for your business

Is it compatible with my EPABX ?

Can I enable recording for selected users?

Can I download and play recorded files remotely?

Does it support any format of recording?

Does it support auto back up of recording?

Can I record multiple calls at a time ?

Absolute Compatibility : Compatible with all kinds of PBX

Simultaneous Recording: It allows to record of all the telephone / PBX lines upto 60 channels.

Multiple Format Support: Voice files can be stored in WAV, GSM etc.

Support All Interfaces: It support all recording interfaces: PSTN, analog extension, GSM and IP

Record Limitlessly: All inbound and outbound calls can be recorded limitlessly with no bar recording

Search Capability: Web interface to search and listen voice files in terms of date, time, telephone numbers and extensions.

Data Backup: It has regular data back up capability

Data Envryption: It has in-built encrypted data storage of voice files

Remote Access: It can be accessed remotely anywhere from within the LAN

Reporting: It has web based configuration management and reporting

Caller ID: In-built caller ID for all incoming calls. All incoming and outgoing calls are recorded 100%

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Advanced Hair Studio gets more than 1200 customer calls on their Matrix EPABX on a day to day basis. They get calls from every partof India and overseas. They have customers who are mainl celebrities and VIPs. Qualtiy conversations with these clients are very critical. It is important for the company to know the way calls are handles and how the clients are being treated by the employees. Sometimes, the company needs the recordings for verification purposes.

There is no recording facility in the customer's Matrix EPABX. Communication are not been done in a systematic way. There are instances where all the communications are not delivered accurately. Tracking calls activity become a challenge with the organization which leads to huge cost incurred on telecom expenses.

After doing a steady analysis of the business operation. proposed a Voicel Logger Solution and ensure every calls get

recorded and every employees activity are tracked.Integrated with Matrix EPABX, gave an entire customized voice logger solution. Developed an entire different FTP panel. Configured extension on name wise to ensure who the caller or receiver is. Customised the voice logger for the customer to access voice recordings from different locations. Different user interface are created to access voice recordings and to ensure security data access

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Client : Advanced Hair StudioIndustry : Hair Transplant Industry

Overview :

Business Challenge :

Solution Delivered :

ARCHITECTURE: *astTECS Voice Logger with Existing EPABX

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