6 Ways to Deliver More Engaging Training
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Transcript of 6 Ways to Deliver More Engaging Training
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6 Ways to Deliver More Engaging Training
Tom Maso6o Vice President & GM Virtual Learning Solu=ons tom.maso@[email protected]
6 Ways to Deliver More Engaging Training
7 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
1 Offer interac=ve webinar-‐based virtual classrooms
2 Use virtual environments to centralize your training content
3 Deliver “consumer-‐like” virtual experiences
4 Engage with virtual interac=vity & networking
5 Teach your employees by playing games
6 Elevate new hire onboarding with a virtual experience
What is your primary training focus?
• New hire onboarding • Sales enablement
• Partner training / recruitment
• Leadership development
• General employee training
• Other
Poll (select all that apply)
Tac=c #1: Webinar-‐Based Virtual Classrooms
9
Challenge: In-‐person training is expensive
Sodexo $1.4 Million Annually
PwC $1 Million / Training Event
Houghton Mifflin $500,000 / SKO
Deliver live webinar-‐based training sessions to your target audiences. The size of your virtual classrooms can range from 25 to 10,000.
Replace travel with webinar-‐based training
11 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
“Simulated live” webinars allow instructors to op=mize =me by pre-‐recording training and delivering them as live courses.
Increase instructor produc=vity with “simu-‐live”
12 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
“User control” allows learners to rearrange the interface to best meet their preferences and learning style.
Engage with personalized user experience
13 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
• Instructor bios • Q&A • Resources (course & post work) • Feedback surveys • Social networking • Group chat • Wikipedia (unfamiliar terms)
• Tests (automated correc=on)
• Idea storming
• Chaptering • Blogs / RSS feeds • Breakout sessions
Engage learners with interac=ve training features
14 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Tac=c #2: Centralize your training content
15
Challenge #1: Mul=ple Training Repositories
16
Corporate LMS
Shared Drives
SharePoint & Intranet 3rd Party Databases
CMS Plagorms
KM Systems
©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Challenge #2: Learner Abandonment
Learner goes to the LMS
Forgot password
Abandon
Searches email for password
1 3Logs back into
LMS
4
2
Tries to find course in LMS
Abandon
Reviews course requirements
6No=ces pre-‐work
is required
75
Tries to find pre-‐work in SharePoint
Abandon
8
Finishes pre-‐work & starts course
9Contacts IT help desk to fix issue
11 Has technical
issue
Abandon
10 Completes course & passes test
12
Centralize for more accessible and intui=ve process
18 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Corporate LMS
Websites & Blogs
SharePoint
3rd Party Databases
Social Media
CMS Plagorms
Content Sources
Virtual Learning Environment
Core Part of Virtual Training Technology Stack
19
Administra0on & Repor0ng
Corporate Learning Management System
Training Content LMS-‐Based Courses & Assessments
…
User Authen0ca0on (SAML / SSO)
Learning User Experience
Virtual Learning Environment
Engaging & Interac=ve User Experiences
20 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
One-‐Stop Training Delivery Environment Self-‐paced study
Live training and CPE webinars Networking & collabora=on
Coaching & mentoring Gamifica=on
Tac=c #3: Deliver “consumer-‐like” experiences
21
Challenge #1: Confusing LMS Interfaces
* Source: Waters Case Study
Four of the Top 12 LMS complaints relate to “Usability”
“The linear nature of the LMS pla7orm was not engaging enough, and even if a salesperson knew the course he/she wanted to take, it
took several clicks to connect to the specific learning modules”*
• Consumer technology has spoiled business users
• Business learners now expect the same kind of experiences at work that they enjoy at home
• Consumer-‐style expecta=ons include: – Sleek design – Self-‐service delivery – Social op=ons
Challenge #2: Consumer Expecta=ons
Sleek Design: Intui=ve / Familiar Experiences
Self Service: No Instruc=ons Required
Self Service: Any=me, Anywhere, Any Device
Social Media: Embed in Training Programs
Tac=c #4: Engage with interac=vity & networking
28
Engagement = Interac=vity + Networking
User engagement is directly correlated to the level of
networking and how interac=ve learners are within the learning
experience
Interac=vity: Live webinars for virtual classrooms
Interac=vity: Forums and Message Boards
Interac=vity: Idea genera=on / brainstorming
Interac=vity: Fun facts about culture, leadership...
Networking: Webcam chats with leadership & experts
Networking: Virtual Mentoring
Networking: Social media & 1:1 chats
Tac=c #5: Teach By Playing Games
37
* Source: Talent LMS – Gamifica=on Survey Results
• Training programs using gamifica=on improves user engagement by 60%*
• Gamifica=on enhances employee produc=vity by 43%*
• Gamifica=on provides clear training objec=ves and recognizes learners’ achievements
• By making learning seem more like fun, the level of knowledge reten=on is increased
The Value of Gamifica=on
Associate points with learning ac=vi=es Contests can be used to bring channel partners into virtual environments,
drive specific ac=vi=es, and encourage networking.
Mo=vate using giveaways or compe==ons
Foster peer mo=va=on with team-‐based compe==ons
Engage learners with game boards
Use scavenger hunts to deliver guided training
Capture a@en=on with “entertaining” cer=ficates
44 ©2016 ON24, Inc. All Rights Reserved. | ON24, Inc. Confidential.
Tac=c #6: Use Virtual to Elevate Onboarding
45
• Employees with formal onboarding training are 54% more produc=ve
• Organiza=ons with a standard onboarding process experience 50% greater new hire reten=on
• Manager sa=sfac=on increases by 20% when their employees have formal onboarding training
• Automa=ng onboarding tasks results in 18% greater achievement of employee’s performance goals
The Onboarding Opportunity
* Source: The Onboarding Sta=s=cs You Need to Know
• Ability to showcase technology during the recruitment process plays a key role in holding Millennial candidates' a@en=on.
• The tradi=onal classroom-‐and-‐paperwork approach to onboarding doesn’t cut it with Millennials.
• Millennials have grown up using technology, and most are used to more interac=ve forms of learning.
Millennials Driving Virtual Onboarding Environments
• Provides a consistent & engaging global onboarding experience
• Reduces the cost of new hire onboarding by up to 90%
• Accelerates new hires’ =me-‐to-‐produc=vity and prepares them for success
• Helps new hires’ assimila=on by more effec=vely integra=ng them socially and culturally
• Long-‐term benefits: increases employee reten=on by 52% and improves produc=vity by 60%*
Value of Virtual Onboarding
*Bauer, T. N., Ph.D. Onboarding New Employees: Maximizing Success. (SHRM)
Case Study
Marrio6 Voyage Virtual Onboarding Environment
New Hire Lobby (US/Canada)
Global Training Center
Networking Lounge
• Over 900 new hires have completed the 12-‐month onboarding program from 37 countries
• The virtual environment provides a globally consistent and enriching experience
• It is exactly the type of highly technical, innova=ve and experien=al learning requested by Millennials
• Its dis=nc=ve design has posi=oned Marrio@ as a global leader among university students and post-‐collegiate talent
Marrio@ Virtual Onboarding
Would you like to learn more about how leading companies are using virtual learning environments and gamifica=on, and the benefits they are achieving?
A. Yes B. No
Poll (select one)
Ques=on & Answer
55
Tom Maso6o Vice President & GM Virtual Learning Solu=ons tom.maso@[email protected]