Business process management and process excellence

Processes - connecting ideas

What is meant with process? number of defined activities which might be

done by men or machines to achieve a target

can branch out has logical entailment can be specified by temporal, spacial,

quantitative dimensions has defined beginning (input) and an end

(output) conducts to customer satisfaction value added after every subprocess management processes / core processes

/supporting process

business process and workflow management

strategic level

functional and

conceptual level

design of application system

operational level

strategy formation

process managementprocess process processBoundary modelling

management

workflow managementworkflow workflow

processmodelling excecution

monitoring

design of organisation

thinking in processes not in functions

department

objectives

O1

On

department

resultsr1

rn

purchasing

department depart

ment objecti

ves

O1

On

department

resultsr1

rn

department

objectives

O1

On

department

resultsr1

rn

department

objectives

O1

On

department

resultsr1

rn

department

objectives

O1

On

department

resultsr1

rn

product development process

order fulfilment process

complaint- and service process

warehouse

manu-facturin

g

salesdistribut

ion

business strategy

business engineering

process

information system

organisation

businesssegment

activities

responsi-bilities

data

databasees

entitytypes

attributes

functions

applicationmanagement

transaction

informationflow

personel

careermanagement

formationof the team

staffevaluation

terminology - glossary

process

require-ment

relation

result

event

activity

loops

pools &

lanes

news-stream

step

gateway

connection

How do we explain Business Process Modeling? systematic approach to record automated

or non-automated processes

model, document, measure, supervise and control them

activity activities are the heart of processes

something has to be done so that the process can be finalised successfully

buy foodstu

ffs

prepare meal

eat meal

determine hunger

preparemeal

hunger satisfied

start event activity

intermediate

event

end event

sequence flow

I want to have pasta, steak and salad

process with parallel gateway

choose recipy

cook pasta

eat meal

determine hunger

hunger satisfied

barbecue

steak

prepare salad

15 minutes

10 minutes

10 minutes

3 minutes

20 minutes

desired dish

parallel gateway

(parallelizing)

parallel gateway

(synchronising)

<extend>

{if wine was consumed}

use case diagramRestaurant model

Order

Wine

Order

FoodWaiter

Chef

Cook Food

receive order <extend>

Client

Cashier

Serve

Food

Serve

Wine

<extend {if wine was ordered}

Drink

Wine

EatFood

<extend>

{if wine was served}

Pay for Win

e

Pay for

Food

accept payment

pay

facilitate payment

place order confirm order

System Boundary

recommendation analyse and simulate your processes to

improve them process documentation design or redesign of processes has to

be oriented towards customer requirements

overlapping value added results in ideal interaction of processes and not departments or functions

What is Requirements management is the process of documenting,

analyzing, tracing, prioritizing and agreeing on requirements

controlling change communicating to relevant stakeholders

What can I expect? I know how long a process takes I know the expenses for the process defined performance can be related to

defined expenses I can achieve process excellence all employees do what they should do I gain access to continuous improvement

process (CIP) I will be able to compare, check and

improve similar processes

What can I furthermore expect? less fault-prone due to precise definition

and framework requirement less conflicts due to clear beginning and

end I gain legal certainity I‘m able to learn from the best precise documentation can be used by

deputy and as training aid for new staff gives me planning security I know, where the money ends up allows me to identify improvement

References / bibliograpy Jakob Freund, Bernd Rücker, Thomas Henninger,

Praxishandbuch BPMN, Hanser Verlag (www.hanser,de), camunda the business process company

Herrmann J. Schmelzer, Wolfgang Sesselmann, Geschäftsprozessmanagement in der Praxis, Hanser Verlag

Andreas Gadatsch, Grundkurs Geschäftsprozess-Management, vieweg

http://en.wikipedia.org/wiki/Business_process_modeling http://en.wikipedia.org/wiki/

Business_Process_Model_and_Notation http://sites.google.com/site/omgoceb/glossar-1 http://en.wikipedia.org/wiki/Use_case_diagram http://www.vceit.com/SD/usecase/uml.htm

Britta MetzenManager CreditTNT Innight GmbH & Co. KGKatzbergstrasse 340764 LangenfeldFon: +49. 160. 6137967britta.metzen@me.com