4-1

Understanding the Basic Team Processes

Chapter 4

4-2

Motivation Social Loafing

Free riders

Sucker effect

Contributing Factors: No need for coordination of efforts Individual performance unaccounted for Unaware of others’ efforts

4-3

Motivation Increasing Group Motivation

Task Job Characteristic Model Task interdependence

Evaluations and Rewards Individual and team based

Team Efficacy Team potency

Commitment and Cohesion Group cohesion

4-4

Group Cohesion How Cohesion Affects the Group’s Performance

Bidirectional positive influence

Cohesion important when task requires: Interdependence Interaction Coordination

Cohesive teams: Better prepared to handle conflict More conformity

4-5

Group Cohesion Building Group Cohesion

Characteristics of Cohesive Groups: Similar attitudes/personal goals Time together Smaller teams Group incentives

Building Cohesion: Training in social interaction skills Training in task skills Team success and reward for success Team leader behavior

4-6

Team Roles Role Problems

Role ambiguity

Role conflict Leads to:

Stress Decreased satisfaction and morale Increased turnover Decreased participation

Solutions: Make important roles explicit Prioritize tasks

4-7

Team Roles Types of Team Meeting Roles

Leader or Facilitator Develop agenda Ensure information is shared and understood Remove internal problems

Recorder Notes key decisions and assignments Minutes Sometimes acts as scribe

Timekeeper

4-8

Task and Social Behaviors Task Behaviors

Information sharing and behavioral assistance

Social BehaviorsSocial recognition and encouragement

Balance depends on:Characteristics of groupMaturity level of groupNature of task

4-9

Task and Social Behaviors

Insert Figure 4.1: Task and Social Support in Teams (p. 72)

4-10

Team Adaptation and Learning Shared mental models

Related to the task and how team operates Considerations: accuracy and degree of agreement

Transactive memoryAwareness of knowledge possessed by team

membersBenefits coordination and problem-solving

4-11

Team Adaptation and Learning

Using FeedbackBest feedback is positive and negative

Improves mental model Requires safe environment

Group Process ObservationsBest if completed by team member

4-12

4-13

4-14

4-15

Activity Continued