Course Offerings July - September 2013

City of Columbus

Mayor Michael B. Coleman

Department of Human Resources

Chester C. Christie, Director

Jacquilla Bass, Deputy Director

Citywide Training and Development

Drema Kirkling, Citywide Training Manager

Abbie Amos, Citywide Training Coordinator

Kris Cannon, Enterprise Training Coordinator

Ric Morrison, Registrar/Training Assistant

All classes held at 1111 E. Broad St., Suite LL01 Columbus, Ohio 43205, unless

otherwise specified. Please contact us at 614-645-8294 with any questions.

For Small Businesses in & around Columbus

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Have you heard the

news???

The City of Columbus is now offering FREE

training courses for Small Business owners and

their employees!

Small-business owners and their employees soon may be sitting next to city of Columbus workers in classes to help them brush up their on-the-job skills. As part of its efforts to help small companies, Columbus City Council has launched a pilot program that will let employers and their workers take classes for free at the city’s training center in the Jerry Hammond Center off East Broad Street. The classes will be offered first-come, first-served to businesses with five to 50 employees, said Councilwoman Priscilla Tyson. They are expected to begin in June. “We have great training for city of Columbus employees,” Tyson said, “and see this as an opportunity to open these classes to small businesses. People can come in and get what is needed.” **Update – now businesses with 1-50 employees can take part in this training during the pilot program through the end of 2013! The training center offers about 400 classes and served more than 4,000 city workers last year, said Drema Kirkling, Columbus’ citywide training manager. The center has three fulltime employees, a part-timer and 12 instructors. The classes include training focused on so called soft skills such as effective communications, creative thinking, time management, team building and problem solving. There also is training for Microsoft computer programs as well as career development, frontline management and leadership. “It will be a wonderful opportunity for us to offer classes to small businesses,” Kirkling said. “A lot of times small businesses don’t have the money to get training, especially for soft skills.”

City Council earmarked $10,000 for the pilot as part of its plan to boost work-force development in Columbus, Tyson said. The broader effort includes providing an extra $400,000 for work-force programs this year. Tyson said the need for training opportunities was identified during a series of small business roundtables held by City Council. She thinks providing free access to city classes can have a big impact on small businesses while effectively managing taxpayer money. “Our investment in easier access to training will help businesses reinvest more into their companies and their employees,” Tyson said. “It’s good for small business and that’s good for Columbus’ economy.”

~excerpt from Business First article written by Jeff Bell & published April 12, 2013.

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Have you been trying to figure out a way to make your money grow?

Have you been wondering if you have adequate protection in case something happens

to you or a loved one?

Do you think to yourself there has to be a way to help you stop living paycheck to

paycheck?

If you answered yes to any or all of these questions, then THESE SEMINARS ARE FOR YOU!

Citywide Training has partnered with Skylight Financial Group and OPERS to bring you “Five Key Areas of Financial Planning”.

Discover how to take control of your finances in our Lunch & Learn series, held every Tuesday, July 16 – August 13, 2013,

from 12pm – 1pm. *Bring your own lunch – food is not provided

July 16 – Financial Position (Session 2074)

Track your current income and expenses

Manage your debt

Project your current net worth, income and expenses.

July 23 – Retirement Planning – Overview provided by OPERS - (Session 2079)

July 30 – Adequate Protection (Session 2075)

Provide for survivors in case of premature death

Help protect a portion of income lost if disabled and your ability to pay off outstanding debt

August 6 – Wealth Accumulation (Session 2077)

Strategies to create & maintain cash reserve strategies

Provide for education expenses and/or buying a home

August 13 – Tax Reduction Strategies (Session 2078)

Minimize federal & state taxes

Protect against future tax liabilities

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Career Development Series 6209

Become every employer’s dream job candidate by defining, developing and presenting the best ‘YOU’ possible. Employers constantly face the challenge of finding and surrounding themselves with ideal employees who will be very productive with the least amount of supervision.

Come participate in this six-week training series and you will develop many necessary skills to set yourself apart from others in the current job market. No matter what your job is or whether you are at the mid - or

executive level of your career - there is something to learn. If you are currently looking for work due to being outplaced/outsourced, or if you are considering either a career move or continued upward mobility, the Career Development Training Series is for you. This series is also open to the public. *Completion of all 6 sessions is required to receive acknowledgment at the Mayor’s Awards in 2014.

Date: Every Thursday August 22 through September 26 Time: 8:00 a.m. – 4:00 p.m.

Aspirations and Strategies: 6209 (Session 634) - August 22 This course helps participants define career aspirations, develop career goals, create career strategies, identify personal preferences, develop skills for career advancement, explore career options, and evaluate a career.

Resume Writing and Building Your Job Portfolio (Session 640) – Sept. 12 Do it right the first time. This training guides the participant through a systematic approach to developing and presenting effective, eye-catching resumes.

Getting Prepared for the Job Search: 6210 (Session 636) – August 29

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. This workshop will help participants determine what their skill set is made up of, the kind of work that is important and realistic to include in their search, and how to get started.

Interviewing Skills/Mastering the Interview: 6213 (Session 642) – Sept. 19 Today's employers are committing considerable time and resources to recruiting and interviewing. This course assists the participants to demonstrate and describe how their knowledge and experiences required for the job can benefit the employer.

Moving from Job to Career (Session 638) –Sept. 5 The MBTI® (Myers-Briggs Type Indicator) instrument is designed to help you understand your unique personality and the way you relate to others. Choosing a job or changing a career can be a major life transition. If you are exploring new career options, you will need to ask yourself two questions: What do I want to do? And, how do I get there from here? Take this course to get answers while applying lessons learned from your MBTI results.

Building your Business Acumen-Business Etiquette: 6214 (Session 644) – Sept. 26 In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career.

FREE!!! Tell all of your friends!

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Frontline Supervision* 8071

This five-module supervision series provides new supervisors with the necessary technical skills and knowledge to become an effective leader and coach. *You may attend 1 or more of the courses in this series.

Target Audience: Supervisors and managers Dates: Every Tuesday September 10 through October 8, 2013 Time: 8:00 a.m. – 3:00 p.m. Cost: $119 public (per class) or Entire Series cost: $475 public (a savings of $120!)

Fundamentals of Supervision: 8071 The frontline supervisor may be a worker's only link with higher management. The way you manage determines how productive and effective your work unit will be in contributing to the goals of your organization. This course helps new supervisors become familiar with supervisory responsibilities. Date: September 10

Building Effective Teams: 8074 Do you want to effectively managing and/or work with a team? Come see how personalities can influence your team. Identify common team conflicts and learn ways to avoid problems. Brush up on your speaking and listening skills while reviewing team effectiveness. Date: October 1

Organizing and Planning: 8072 How does a new supervisor react when missing a scheduled appointment or misplacing a phone number? Angry? Frustrated? For many, a lack of organizational skills causes havoc at work and at home. Planning and organizational skills are vital to a supervisor’s success. Date: September 17

Workplace Communication: 8075 Why is communication so important? Let’s face it - we create an impression on others whether in person, on the phone, or via written communication. Your communication skills reflect your professional image and that of your organization. Come explore how to express yourself clearly and accurately. Date: October 8

Coaching Skills: 8073 New supervisors need to understand the importance of coaching. Come engage in interactive skill practice, receive targeted feedback, and leave with a plan that will enhance performance back on the job. Date: September 24

Rated as “An awesome series for new supervisors.” – Linda L., former COC employee.

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Grief and Loss OPT9024 (Session 2015) Everyone must deal with loss. Employees left alone to deal with their grief often feel isolated and unsupported in the work environment. This program will look at various types of loss, identify what co-workers can expect after a loss, explore the grief process and provide guidelines for appropriate support. Target Audience: Open Time: 8:30 a.m. – 9:30 a.m. Date: July 11, 2013 Cost: $29 public

Understanding Alzheimer’s/Dementia OPT6229 (Session 2016) It’s extremely painful to watch those we love lose their memory, engage in uncharacteristic behavior and/or lose their ability to recognize family and friends. It’s common to feel helpless and powerless when helping someone who is dealing with the symptoms of dementia or Alzheimer’s. Come gain a better understanding of these conditions, discover what treatments are available and explore the impact on the family. Target Audience: Open Time: 9:45 a.m. – 10:45 a.m. Date: July 11, 2013 Cost: $29 public

Estate Planning-Assisting Parents to Navigate the Healthcare System 8311 (Session 1926)

No matter how large or small an estate may be, an estate plan works to protect individual assets and provide for the family should a person no longer be able to care for themselves and pass away. Learn how a will, a power of attorney designation, a living will, and/or an advance medical directive give families the foundation for a solid estate plan. This training also provides an overview of the financial, medical, and residential issues facing our aging parents. Tips will be provided to assist caregivers and guide them through the maze of information and options available in planning and decision-making for the future.

Target Audience: Open Time: 1:00 p.m. - 4:00 p.m. Date: July 11, 2013 Cost: $59 public

Assertive Communication EAP5006

Are you concerned about your self-esteem and want to become less passive and more assertive? Come develop skills and styles that will help you earn respect while learning to voice your opinion with confidence.

Target Audience: Open Dates: July 16, 2013 (Session 1979)

or September 26, 2013 (Session 1980)

Time: 1:00 p.m. - 4:00 p.m. Cost: $59 public

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Dealing with Difficult People OPT8013 (Session 2017) Everyone has to cope with difficult behaviors. This program identifies some difficult behaviors persons deal with in both their personal and work lives. Participants will receive specific guidelines about interacting and coping with these behaviors in everyday life. Target Audience: Open Time: 1:00 p.m. – 2:00 p.m. Date: July 17, 2013 Cost: $29 public

Meeting the Challenge/Difficult Customers OPT8024 (Session 2018) In today’s service-oriented economy, providing excellent customer service is of paramount importance. While many good customer service training programs abound this program takes a specific focus: How should an employee respond when a customer is unduly demanding, rude or potentially violent? This program provides tips on communication skills employees need to defuse tense situations.

Target Audience: Open Time: 2:15 p.m. – 3:15 p.m. Date: July 17, 2013 Cost: $29 public

Leading Through Change (New half-day format) 7316 (Session 2086) Change management is the art and science of guiding an organization and its people through the predictable transitions from current reality to a preferred future position. Change manifests in various forms with diverse results and emotions, but there are two things that you can count on: Change won't go away; it will only increase and you and the people around you need to learn to embrace change. In this program you will learn to identify different reactions to change so you, as a supervisor, will be better prepared to guide employees through workplace change. Target Audience: Supervisors and Managers Time: 8:00 a.m. – 12:00 p.m. Date: July 18, 2013 Cost: $79 public

Anger Management EAP8001

Do you get angry at inappropriate times? Do you express your anger in a destructive manner? Learn to communicate more effectively by spotting potential anger-producing situations before they escalate. Use class time to productive positive ways to disagree with others and master strategies for coping with

anger. Participants must attend all three classes in sequence.

Target Audience: Open Dates: July 19, July 26 and August 2, 2013 (Sessions 1989, 1991, 1992)

or Sept. 4, Sept. 11 and Sept. 18, 2013 (Sessions 1998, 1999, 2000)

Time: 2:30 p.m. - 4:00 p.m. Cost: $59 public

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Conversational Spanish – Customer Service 5021 Do you interact with individuals who speak Spanish? Would acquiring basic Spanish communication skills be beneficial to you? This eight-week course will help you become more adept at communicating with Spanish speakers. Each session will build upon information presented in the preceding session. Participants will study elements of Spanish with emphasis on

spoken language; learn simple phrases in order to converse on a basic level; develop an understanding of cultural do’s and don’ts and acquire idiomatic expressions. One to two hours of study per week outside of work time is highly suggested. This interactive class is taught in 95% Spanish and is designed for employees with no Spanish experience.

Target Audience: Anyone interested in developing basic conversational Spanish skills

Dates: Every Tuesday and Thursday, Dates to be announced. Call for details.

Time: 8:00 a.m. – 10:00 a.m.

Cost: $199 public

Motivating Your Workforce 8312 (Session 2068) It’s no secret. Employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This workshop is designed to help supervisors and managers create a more dynamic, loyal, and energized workplace. Participants must attend both dates in sequence. Target Audience: Open Time: 8:00 a.m. – 12:00 p.m. Date: July 23 and July 30 Cost: $119 public

Creative Thinking OPT6211 (Session 2019) This lively, highly interactive session encourages participants to think “outside the box.” Employees will have fun as they learn how to break out of self-limiting patterns of thinking and begin to use their own creative process.

Target Audience: Open Date: July 24, 2013 Time: 8:00 a.m. – 10:00 a.m. Cost: $39 public

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Cultural Competency & Inclusion (New half-day format!) 8307 (Session 2070) Awareness and acceptance of difference within an organization creates an environment of cohesion and collaboration; two essential components in order to be productive. In this course participants will identify the components of cultural competencies and work together to create a cultural competency profile including personal goals to empower individuals to practice acceptance within their environment. Participants will leave this course with more understanding of other cultures and traditions, while also learning positive techniques to generate awareness within their work group. Target Audience: Open Time: 8:00 a.m. – 12:00 p.m.

Date: July 24, 2013 Cost: $119 public

Getting Things Done (New class!) 8313 (Session 2071)

Successful implementation of a project or initiative is founded not only on careful planning, but on the knowledge of what it will really take to "make things happen". This course covers the best strategies for effective implementation of critical work goals. Learn the keys to implement your project, team, and individual tasks for maximum efficiency. Explore strategies to establish priorities to drive success, and build plans to produce actionable outcomes. Discover how motivating yourself and others to become engaged and accountable leads to achieving measurable results.

Target Audience: Open Time: 8:00 a.m. – 12:00 p.m. Date: July 25 Cost: $79 public

Getting Started with Your Company’s Facebook Page Session 2088 Beginner level workshop for users familiar with the Facebook social network and ready to create or enhance a Company Page for their business (or department). This step-by-step workshop takes users through the process of creating a Facebook company page, analytics of the page, the unique URL, apps and their uses, and much more. This is a New Class!

Target Audience: Open Time: 8:00 a.m. – 12:00 p.m. Date: July 30, 2013 Cost: $79 public

Stress Management EAP9048 (Session 1994)

Do you need to become more familiar with the emotional, behavioral and physical warning signs of stress? Come learn to identify personal stressors and incorporate practical and productive coping skills. Explore how to use cognitive and physical techniques for managing stress on the job.

Target Audience: Open Time: 1:00 p.m. – 4:00 p.m. Date: July 30, 2013 Cost: $59 public

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Challenging Negative Attitudes (New half- day format) 7230 (Session 2072) This course explores how to challenge individual negativity as well as how to protect yourself from the negativity of others. Come discover how to build optimistic responses to negative situations by learning to coach yourself and others through behavioral models. Learn how negative norms become entrenched in an organization, department or team and how to create a more positive working environment. Target Audience: Open Time: 8:00 a.m. – 12:00 p.m. Date: July 31, 2013 Cost: $79 public

Coping for Caregivers OPT9074 (Session 2020) Modern medicine has worked miracles. As a result, elders tend to live longer; however, the chances of chronic illness or decreased functional capacity rise. As a person moves into middle adulthood, they may be called upon to provide or arrange care for an aging parent or loved one. This program is for those currently facing this situation or for those anticipating what lies ahead. Target Audience: Open Time: 8:00 a.m. – 10:00 a.m. Date: July 31, 2013 Cost: $29 public

Art of Listening EAP5005 (Session 1996)

Discover your poor listening habits and techniques to correct them. Learn to listen more effectively in a short period of time and practice listening in a lab situation. Also investigate using silence as a means of communication and learn to identify verbal turn-offs.

Target Audience: Open Time: 1:00 p.m. – 4:00 p.m. Date: August 6, 2013 Cost: $29 public

Project Management 8034 (Session 2089)

This one-day program is the most practical and comprehensive introduction to the many facets of project management. From planning to scheduling, budgeting to risk management, it's all right here. Learn what it takes to stay on top of deadlines and expenses and ways to rebound quickly from surprises and setbacks. But most importantly, gain advanced communications skills to get ideas, instructions and requests across quickly and accurately.

Target Audience: Open Time: 8:00 a.m. – 4:00 p.m. Date: August 6, 2013 Cost: $119 public

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Building Motivation and Morale OPT6030 (Session 2021) Minimizing workplace negativity is a must if you want to begin to understand what motivates people. Become aware that your management style can make a huge difference in motivating employees and increasing productivity. Practice problem-solving skills.

Target Audience: Open Time: 8:00 a.m. – 10:00 a.m. Date: August 7, 2013 Cost: $29 public

LinkedIn – Let’s Get Started (New class!) 9200 (Session 2093)

Beginner level workshop that walks users through the process of account set-up, alongside detailed explanation of various LinkedIn features, their purpose, and potential uses for those features. Additional topics include best practices of summary statements, app uses and integration, joining groups, and much more!

Target Audience: Open Time: 8:00 a.m. – 11:30 a.m. Date: August 7, 2013 Cost: $59 public

Goal Setting for Success 8239 (Session 2076) Attainable goals keep you and your coworkers moving in the right direction. Many times goals are identified correctly but poorly accomplished because of lack of planning and strategy regarding how the goal will be achieved. This goal setting course digs deep into the goal setting process. Participants will discover how to conduct a SWOT Analysis, practice writing measurable goals and strategize the best approach to make goals a reality.

Target Audience: Open Date: August 8, 2013 Time: 8:00 p.m. – 12:00 p.m. Cost: $79 public

Negativity in the Workplace OPT8084 (Session 2023) Come learn to identify ways negativity surfaces in the workplace and recognize the relationship of workplace change to negative behavior and interaction. Spend time focusing on how to be productive and positive.

Target Audience: Open Time: 8:30 a.m. – 9:30 a.m. Date: August 13, 2013 Cost: $29 public

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Creating Passion OPT6210 (Session 2022) Come explore energizing yourself while becoming self-motivated and creating a productive work environment. Also explore the value of goal-setting and recognizing the source of your passion while becoming skilled at inspiring other to do their best.

Target Audience: Open Time: 9:45 a.m. – 10:45 a.m. Date: August 13, 2013 Cost: $29 public

Dirty Little Secrets that Negatively Affect the Workplace (Session 2090) Do you ever wish training would address what really goes on at work? The people problems that nobody wants to talk about? The people who create obstacles? Or people who are obstacles themselves and prevent you from doing your best work? This course confronts those people problems head-on and gives you solutions and strategies for staying positive and productive among "toxic" people and situations.

Target Audience: Open Date: August 14, 2013 Time: 8:00 a.m. – 4:00 p.m.

Cost: $119 public

Civility in the Workplace 8235 (Session 2091)

It sounds so straightforward - Be nice to others. But is it really? It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course, participants will identify different types of disruptive behavior, techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for conducting productive meetings and one-on-ones, as well as build effective incentive programs to enhance employee motivation. Participants must attend both sessions in sequence.

Target Audience: Open Date: August 14 and August 21 Time: 8:00 a.m. – 12:00 p.m. Cost: $119 public

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Email Etiquette (New half-day format!) 2203 (Session 2073)

Do you use all capital letters? Is using correct punctuation necessary when composing emails? Why is a subject line necessary for effective correspondence? Is your email clearly understood by the reader? Come attend and learn the most popular e-mail etiquette rules. FYI - This class does not include instruction on Microsoft Outlook; however, it is a class on how to present yourself professionally through e-mail. Participants will develop skills to become an effective writer and reader/manager of e-mail. Target Audience: Open Time: 8:00 a.m. – 12:00 p.m. Date: August 15, 2013 Cost: $79 public

Public Sector Management EAP8272 (Session 1997)

Public sector supervisors and managers enjoy unique challenges and opportunities in trying to get the job done. Performance management, customer service and workplace conflict all present special challenges and can benefit from some fresh thinking. If the goal is a customer-focused, productive, high-morale workgroup committed to the City’s mission, what are the best roles for a supervisor or manager? Target Audience: Supervisors and Managers Time: 1:00 p.m. - 4:00 p.m. Dates: August 15, 2013 Cost: $59 public

Negotiating (New half-day format!) 7314 (Session 2080) Learn the basics of negotiations. This course covers how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions, formulate a plan for agreement, and determine the logistics of a negotiation. Course activities also cover guidelines for conducting a successful negotiation while facilitating communication, specific questions a person should ask and appropriate responses, and situations that require a specific negotiation style.

Target Audience: Supervisors and managers Date: August 21, 2013 Time: 8:00 p.m. – 12:00 p.m. Cost: $79 public

Building Trust in the Workplace OPT6208 (Session 2024) Come explore characteristics of a healthy workplace, examine behaviors that undermine trust, and determine personal strategies for building trust with your coworkers. Improve your work environment! Target Audience: All employees Time: 1:00 p.m. – 4:00 p.m. Date: August 21, 2013 Cost: $59 public

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Home Buyer Education (Back by popular demand!) 8056 (Session 2055) The Homeport Housing Advisory Center offers 8 hours of HUD Certified home buyer education. Classes prepare you for homeownership. Topics covered include: budgeting and credit, loan products, home inspection and the closing process. Participants must attend both sessions in sequence.

Target Audience: Anyone interested in buying a new home Date: August 22 and August 29 Time: 8:00 a.m. – 12:00 p.m.

Advanced Negotiating Tactics (New targeted module!) 7314 (Session 2081)

Learn how to gain control in a negotiation, use various negotiation tactics, and deal with unethical negotiation tactics.

Target Audience: Supervisors or Managers Time: 10:00 a.m. – 12:00 p.m. Date: August 28, 2013 Cost: $39 public

Business Writing 5217 (Session 2065)

Writing is a critical workplace skill. Your final written product represents the importance of the task or project you’re working on and can create a powerful, positive image with words. Come discover tips and techniques for preparing documents, learning to target specific readers, addressing active voice, writer’s block, editing and proofreading.

Target Audience: Open Time: 8:00 a.m. – 12:00 p.m. Date: August 28, 2013 Cost: $79 public

Improving Processes OPT9099 (Session 2026) If you want to deliver the best work product you can as efficiently as possible, come listen and learn to identify the basic components of a process and differentiate between core and support processes. Recognize key process improvement principles and how to apply a variety of process improvement tools.

Target Audience: Open Time: 8:00 a.m. – 10:00 a.m. Date: August 28, 2013 Cost: $29 public

FREE!

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Creating Win-Win Dialogues OPT5007 (Session 2025) Did you know that ineffective speaking skills can hamper communication? Learn ways to create rewarding dialogue through effective communication and identify different channels of communication. Target Audience: Open Time: 10:15 a.m. – 11:15 a.m. Date: August 28, 2013 Cost: $29 public

Balancing Work and Home OPT8005 (Session 2027) Competing workplace and personal demands in our complex lifestyle stir feelings of guilt and turmoil. Come learn strategies for determining priorities and creating balance in your life by determining sources of stress; taking a fresh look at personal values and choices and learning to manage multiple demands.

Target Audience: Open Date: September 4, 2013 Time: 9:00 a.m. – 10:00 a.m. Cost: $29 public

Managing Change OPT9102 (Session 2028) Supervisors face a double challenge during workplace transition. As employees, they’re affected by the change, and as supervisors, they must lead their personnel through the transition. Come examine critical elements that contribute to positive morale and how those elements are affected during change. Become acquainted with transition strategies for both you and your employees.

Target Audience: Open Time: 10:15 a.m. – 11:15 a.m. Date: September 4, 2013 Cost: $29 public

Respect and Positive Interaction OPT8037 (Session 2029) Co-workers who demonstrate integrity and respect in their interactions help cultivate a positive and successful working environment. Then, whey doesn’t everyone get a long in the workplace? It isn’t easy to maintain harmony, even in one’s personal life. This training introduces communication skills and other behaviors that promote respectful, open ways of relating, settling differences and working as a team. Target Audience: Open Time: 8:30 a.m. – 9:30 a.m. Date: September 11, 2013 Cost: $29 public

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MBTI & Your Emotional IQ 8094 (Session 2092) The MBTI (Myers-Briggs Type Indicator) instrument is designed to help you understand your unique personality and the way you relate to others around you. Discover what your personality has to do with your Emotional IQ. The MBTI instrument is backed by thousands of research studies and has been found to be both reliable and valid in assessing personality.

Target Audience: Open to everyone who wants to learn more about themselves & others. Date: September 11, 2013 Time: 8:00 a.m. – 4:00 p.m. Cost: $119 public

Grammar 5204 (Session 2082)

Correct grammar usage helps promote clear communication and mistakes can be costly both in professional development and for the City’s image. Writing concise, clear and error-free sentences is definitely the goal; however, one cannot learn everything about grammar in one day. Come refresh your memory about sentence structure, parts of speech, punctuation, slang, etc. and take home grammar reference sheets. Participants must attend both sessions in sequence. Target Audience: Open Dates: September 12 and September 19, 2013 Time: 8:00 a.m. – 12:00 p.m. Cost: $119 public

Healthy Relationships OPT6214 (Session 2030) People often pay the least attention to the relationships that mean the most. What if that lack of attention – and care – threatens those relationships? This program focuses on the characteristics of healthy relationships. Participants will learn tools to help communicate the investment they are willing to make to have healthy relationships with the significant people in their lives. Target Audience: Open Time: 1:00 p.m. – 2:30 p.m. Date: September 18, 2013 Cost: $29 public

Marketing and Sales (New two half-days format!) 6220 (Session 2084)

A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics. This workshop will show you how to get maximum exposure at minimum cost. Learn effective, low-cost, and non-cost strategies to improve sales, develop your company’s image, and build your bottom line. Participants must attend both sessions in sequence. Target Audience: Open Time: 8:00 a.m. - 12:00 p.m. Dates: September 19 and September 26 Cost: $119 public

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Social Media Accounts Management (New class!) 9300 (Session 2094) More accounts, more problems - learn to use HootSuite to manage multiple accounts. Intermediate/Advanced workshop identifying the various online tools available to users who manage multiple social media accounts, analytics overview and much more. Bring your lunch and come join us for an afternoon full of information and prepare to be enlightened.

Target Audience: Open to anyone who manages social media accounts Date: September 25, 2013 Time: 12:00 p.m. – 4:00 p.m. Cost: $79 public

A Manager’s First Aid Guide OPT9090 (Session 2031) Managers sometimes observe confusing and/or troublesome employee behaviors on a daily basis. This program offers workplace support and solid suggestions for dealing with employees exhibiting symptoms of depression, anxiety, techno-stress, addiction and potentially violent behavior. Dealing with potential problems early on contributes to a successful resolution.

Target Audience: Open Date: September 25, 2013 Time: 9:00 a.m. – 11:00 a.m. Cost: $29 public

Critical Thinking OPT9094 (Session 2032) What’s the best approach to problem solving? How do you choose between options? Come discover how to examine information from an objective, critical vantage point. At the same time, talk about developing a process for critical thinking such as including tips and techniques for making better decisions, applying a pros and cons list and examining strategies for managing risk.

Target Audience: Open Date: September 26, 2013 Time: 12:30 p.m. – 1:30 p.m. Cost: $29 public

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Small Businesses!

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Now offering classes for Small Businesses

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