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6. DEMANDING EXPLANATIONS

6.1 Introduction

Sometimes, things happen in such a way that we have to explain the reasons. And at other times

we demand explanations for what has happened. For example, let us imagine you have just bought a new computer and there is some problem with it. The shop assistant says that the

guarantee does not cover the problem. You demand an explanation to that extent. Study the

following dialogues and practise giving explanations and demanding explanations.

6.2 Sample

Dialogue I (Informal)

Rohan: Why are you so upset, mum?

Mother: Your school Principal had called me up. He said that you were

inoled in a

!"ht with your #uniors. I don$t understand why you pic% up &uarrels

with

others'

Rohan: (ut mum, I didn$t do anythin". I$m no way concerned with it.

Mother: )o you really e*pect me to +eliee this? I will tal% to your riends as

well and

!nd out what has happened.

ohan! Sure. " hope that would clear the misunderstanding.

Dialogue II (Informal)

-n%it: I$m really sorry, "uys' I would +e +usy this wee%end.

 You: Does this mean that you wouldn$t +e #oinin" us or the wee%end trip?

-n%it: uess so.

 You: /hat$s not air. We hae +een ea"erly loo%in" orward to +e with you.

-n%it: We$ll ma%e it ne*t time.

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Dialogue III (Semi formal)

 You: 0in an an"ry tone Yesterday I purchased a P2 rom your shop. I paid

or

spea%ers too. (ut when I went home and opened the pac%et, the

spea%ers are

missin". 2an you tell me why this has happened?

3hop%eeper: I$m terri+ly sorry, ma$m' I you can +rin" the necessary

documents I will

loo% into the matter immediately.

Dialogue IV (Formal)

4*ecutie 5cer: ood mornin", sir. How can I help you?

Rohan:  /he out"oin" calls o my mo+ile hae +een +arred since 7 days. I

hae +een

repeatedly callin" your oce. I hae paid all my +ills. In spite o

payin" the

+ills can you e*plain why out"oin" calls on my mo+ile hae +een

+arred?

4.5: Please "ie me !e minutes. I will loo% into the matter.

Dialogue V (Formal)

 You: ood mornin", Mr. 3hu%la. )id you call me?

3hu%la: Hae a seat. 2an you su+mit the report on the Pro#ect you hae +een

wor%in" on?

 You: I$m !nali8in" it. I$ll su+mit it ater two days, sir.

3hu%la: Why is it that it has ta%en you so lon" to complete a report? You hae

+een

wor%in" on it or a lon" time. I want it +y this eenin".

 You: I$ll try to su+mit it today.3hu%la: 5%.

6.3 Key Vocabulary / Phrases

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Can you tell me why...

 I don't understand why...

Can you explain why..

Why is it that...

 How come...

 Does this mean...Do you really epec! me !o belie"e...

 

6.4 Practise

Work in pairs. omplete the follo!ing con"ersation in a meaningful

manner. #hen$ practise !ith %our partner.

6.4.&

 /eacher: /omorrow is the last date or su+mittin" your pro#ects. -ll the pro#ect

leaders will su+mit the report with out any e*tension.

 You: I$m sorry, mam' 5ur wor% is not ready yet.

 /eacher: What? )o you 999999999.. that your wor% is not ready? Yours is the

+est "roup in the class.

6.4.'

-n%it : How are you Rohan? Where hae you +een all these days?

 You: I was here, in 2handi"arh only.

-n%it: o! come to my calls?

 You : I$m sorry. I was attendin" to my "rand mother who was in the hospital.

-n%it: 5h. /hat$s the matter. I was really upset a+out your silence.

6.4.*

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(+t the rail!a% reser"ation counter)

2ustomer: 0in an irritated tone: I$e +een waitin" in the &ueue or the last two

hours. Yet my turn hasn$t arried. 2an you 999999999..

2ler% at the counter: I$m sorry. /here is a ma#or pro+lem at the main serer. We are

una+le to trace it till now.

2ustomer: )oes 9999999.that there will +e no reserations made today?

2ler%: We are tryin" to identiy the pro+lem and "et it !*ed soon, sir.

2ustomer: I don$t 999999999999necessary arran"ements are not made

when you %now that there will +e terri+le rush durin" the summer acation?

6.4.,

(+t the courier o-ce)

-: I had +oo%ed a parcel to Hydera+ad throu"h your courier serice last Wednesday.

 /ill today it hasn$t reached them. 2an you99999999999999.?

(: Please "ie me the e*act date and address. I$ll eriy it.

-: 9999999999999

(: It has +een sent on the same day.

-: Its +een ten days now. I don$t 999999999999999.

(: I$ll tal% to our oce at Hydera+ad and let you %now in a minute.

-: 5%.