29046283 Fto Pakistan
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Transcript of 29046283 Fto Pakistan
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As Director General, National Police Bureau, his responsibilities included acting as
Member/Secretary of National Police Management Board (the top professional body of police
chiefs in Pakistan). In this key strategic position, he contributed extensively to reshapingpolicing and counterterrorism policy in Pakistan. In 2000, he was seconded to work as
consultant in the National Reconstruction Bureau of Pakistan when he co-authored the Police
Order 2002, which replaced the 141-year-old police law in Pakistan. He has also served as
Director General, Bureau of Police Research & Development,
Ministry of Interior & Narcotics Control (2000-2001), police chief of Karachi from 1995-96,
chief of Rawalpindi Police (1993- 95), Deputy Commandant, National Police Academy (1991-
93), and Director, Federal Investigation Agency from 1989-91.
He is regarded as a leading police reform and counterterrorism expert in
South Asia. He is a visiting criminal justice expert at the United Nations
Asia and Far East Institute on Crime Prevention and Treatment of
Offenders (UNAFEI), Tokyo; advisor, Turkish National Police; and a
resource person with several national and international organisations, including UnitedNations Office on Drugs and Crime. He is also International Director of Asia Crime Prevention
Foundation, Tokyo.
He has an MSc (Econ.) in criminology and a PhD in white-collar crime from Cardiff University
(Wales). He is author of several publications and articles, published both in Pakistan and
abroad. He is regularly invited to speak at various international conferences around the
world.
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Contents Role of Public Ombudsman Federal Tax Ombudsman Pakistan Organization
Legal Framework
Charter Vision, Mission and Values
Offices
Interaction with civil society
Enhancing civil societys role
Grievance redressal
Disposal of Complaints Disposal of Review Applications www.fto.gov.pk
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Role of Public Ombudsman
To address public complaints of maladministration
To prevent abuses by acting as a watchdog of
bureaucracy To propose systemic rationalization and reform in
relevant laws/procedures
To make bureaucracy more transparent and
responsive
To vindicate public servants when unjustly accused
To lessen publics alienation from government
www.fto.gov.pk
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Federal Tax Ombudsman
Organization
AdvisorsAdvisors SecretarySecretary AdvisorsAdvisors
Consultants / Experts
FTOFTO
Other Staffwww.fto.gov.pk
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The Federal Tax Ombudsman:Legal Framework
The Establishment of the Office of
Federal Tax Ombudsman Ordinance,2000
Investigation and Disposal of ComplaintsRegulations, 2001
www.fto.gov.pk
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Charter ofF
ederal Tax Ombudsman Redressal of taxpayer grievances againstmaladministration by Tax Employees of Revenue
Division / Federal Board of Revenue dealing with the
following taxes: Income Tax
Sales Tax
Customs
Federal Excise
Own-motion diagnosis of systemic defects and
shortcomings causing taxpayers grievances
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Charter ofF
ederal Tax Ombudsman Investigating cases of maladministration referred by:
The President of Pakistan
The Senate
The National Assembly
The Supreme Court of Pakistan
The High Courts
www.fto. ov. k
Continued
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The Federal Tax Ombudsman:Its Vision, Mission and Values
VisionEliminating tax maladministration
MissionRedressing taxpayers grievancesValues
Integrity
Efficiency Impartiality
Accessibility
Transparency www.fto.gov.pk
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Faisalabad
Gujranwala Sialkot
Multan
Sukkur
Hyderabad
Head OfficeExisting OfficesProposed New Offices
Federal Tax Ombudsmans
Offices in PAKISTAN
www.fto.gov.pk
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Disposal of Complaints13 037 12 824
213
0
4 000
8 000
12 000
16 000
2000 - 2009
Complaints
Disposal
Un n sti ation
D
isposal 98.4%
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931890
41
0
200
400
600800
1 000
1 200
2000 - 2009
Review Petition
Disposal
Under Investigation
Disposal95.6%
Disposal ofReview Applications
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EnhancingR
ole of Civil Society Establishment of online Complaint Management
and Decision Support System to ensure:
Paperless Environment
E-filing & E-correspondence
Video conferencing
Cost-free filing of complaints
www.fto.gov.pk
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The Federal Tax Ombudsmans Organization
AdvisorsAdvisors SecretarySecretary AdvisorsAdvisors
Consultants / Experts
FTOFTO
Advisors(Regional Office)
Karachi
Advisors(Regional Office)
Quetta
Advisors(Regional Office)
Lahore
Advisors(Regional Office)
Peshawar
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Offices ofFTO Pakistan(Proposed)
Faisalabad Sialkot Gujranwala Multan Sukkur Hyderabad
Islamabad(Head Office)
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Complaints
72 72
1782 1782
1 49 1 491681 1681
10101010
1449 1448 1414 1411
20 0 2043
63
432
0
400
800
1200
1600
2000
2001 2002 2003 2004 200 2006 2007 2008 2009
ComplaintsDisposal
alance NIL NIL NIL NIL NIL 1 3 7 203
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Review Applications before atF
ederal Tax Ombudsman
62 62
142 142
214 214
94 94 8383
99 99 99 94 99 92
399
0
40
80
120
160
200
240
2001 2002 2003 2004 200 2006 2007 2008 2009
Review PetitionDisposal
Disposal 100% 100% 100% 100% 100% 100% 94.9% 92.9% 23.1%
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TheF
ederal Tax OmbudsmansR
ole Oversight of administration of Federal taxes
Redressing taxpayers complaints against tax
maladministration Diagnosing systemic issues/shortcomings of tax
administration
Proposing systemic reform to forestall repetition of
the maladministration
Getting studies/research conducted on reducing tax
maladministration www.fto.gov.pk
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Thank you
www.fto.gov.pkhttp://www.facebook.com/pages/Federal-Tax-
Ombudsman-
Pakistan/112353855444505?created