T O G E T H E R , W E C A R E F O R Y O U

make good happen2017 Organizational Priorities2016 Accomplishments Report

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At a glance: Our 2017 Priorities and 2016 Accomplishments

Greetings,

Maybe it’s just me, but the years seem like they’re going by faster. With that said, I’m always surprised at how much we accomplish together in a 12-month period and the impact our work has on our patients and community. Last year – as you’ll see in the Accomplishments section – you and your colleagues made a lot of good happen in our hospital and clinic, and in our community.

I’m proud of every accomplishment and grateful for how you all care for and treat our patients, families, volunteers and one another. Your commitment and efforts are recognized and valued.

In late 2016, we introduced the Compact and accompanying commitment statements, which guide us in our work and behaviors. I’m excited to use the Compact principles (see back page) to accomplish and execute our 2017 Organizational Priorities for our four dimensions: PEOPLE, HEALTH, EXPERIENCE AND STEWARDSHIP.

Marian Furlong, President & CEOHudson Hospital & Clinic

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2017 Organizational PrioritiesOur organizational priorities concentrate on our four dimensions: People, Health, Experience and Stewardship. By achieving these goals, we – as well as our patients, families and community – benefit.

People

In 2017, we want to:

• Develop a highly engaged, skilled and resilient workforce through leadership accountability, ownership and empowerment

• Achieve our Annual Engagement Survey (AES) plan goals

• Emphasize employee (and community) health and well-being through our Health Resource Center (to be renamed)

• Engage employees in process improvements

• Consistently promote a culture of safety• Encourage fun in the workplace

Health

We want to become the beacon for health in our community by:

• Expanding Honoring Choices and spiritual care

• Ensuring effective patient hand-offs• Supporting literacy through the

Reach Out & Read program (a nonprofit organization that gives young children a foundation for success by incorporating books into pediatric care and encouraging families to read aloud together)

• Identifying patient food insecurities and providing food resources

Experience We want to ensure that patients and families have an optimal care experience by:

• Ensuring our Patient Advisory Council is representative of the community we serve

• Aligning our workforce with our patient volumes and acuity (level of care required)

• Sustaining our Warm Welcome and AIDET (Acknowledge, Introduce, Duration, Explanation and Thank you) practices

StewardshipWe want to maintain our stewardship goals, with a focus on our future by:

• Developing a master facility plan to address growth areas

• Reviewing our current Critical Access Hospital status and impact on growth

• Identifying two areas in which to review Total Cost of Care as it relates to Hudson Hospital & Clinic

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2016 Accomplishments

People• EMPLOYEE AND VOLUNTEER RECOGNITION.

Throughout the year, we expressed gratitude for our employees’ and volunteers’ service to the organization. Many employees celebrated milestone anniversaries and our 120-plus hospital volunteers contributed nearly 9,000 hours of service across 33 departments. Last Fall, at the suggestion of employee Linda Larsen (Scheduling & Registration), an employee Gratitude Board was installed near the cafeteria. The board displays the monthly Extraordinary Teammate Award recipients and provides employees, as well as patients and families, a place to recognize, celebrate and show gratitude to others.

• EMPLOYEE ENGAGEMENT. Eighty-nine percent of our employees took the Annual Engagement Survey (AES) in March 2016 – this was a 10 percent increase in participation from the previous year. We also continued our huddles and Town Hall Meetings to engage and inform employees of organizational news.

• COMPACT TEAM. The Compact Team was formed to help renew the culture of organization. Representatives from almost every department made up the team. The group developed commitment statements (see back page) to guide our work and behaviors.

• MONTH OF FUN. During the month of August, we participated in many of the HealthPartners employee Month of Fun activities including wearing a HealthPartners logo color (blue for Hudson). See photo on page 3. We also held our Employee Experience Team picnic and kickball tournament at Weitkamp Park.

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Health• DELIRIUM VOLUNTEER PROGRAM. In November, the Hospital Elder Life Program

(HELP) was implemented. The program connects volunteers with patients identified as being at risk for developing delirium during their hospital stay. Volunteers talk with patients, play card and board games with them, read the newspaper, and do other activities aimed at keeping brains active to prevent delirium. Pictured on page 6 is the HELP program coordinator, a volunteer and a patient.

• TOP PERFORMING HOSPITAL. We received four out of five stars from the Centers for Medicare and Medicaid Services for several of our quality measures including our low hospital-acquired infection rates and short emergency room wait times. We were also recognized for being above the national average for reducing readmission rates, increasing patient experience scores, and providing timely and effective care.

• 50 CRITICAL ACCESS HOSPITALS TO KNOW. For the second year in a row, we were named in Becker’s Hospital Review as one of “50 Critical Access Hospitals to Know” in the United States. This designation is for hospitals that have demonstrated excellence in caring for their communities.

• ADVANCE CARE PLANNING. We continued our work on Honoring Choices Wisconsin, a Wisconsin Medical Society initiative that’s committed to promoting the benefits of advance care planning.

• CAMPUS NEIGHBORS. We welcomed Woodland Hill, a new Presbyterian Homes & Services senior living community, and DaVita Dialysis Center as our neighbors. Our pharmacy provides services to Woodland Hill residents.

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Experience• WARM WELCOME INITIATIVE. We continued our commitment to providing a Warm

Welcome – a smile, eye contact and a greeting – to all our patients and visitors, and to each other. We ended 2016 with a score of 83 percent and made improvements throughout the year.

• SCHWARTZ ROUNDS. In November, we hosted one of the St. Croix Valley Schwartz Rounds events. Schwartz Rounds offers health care providers an opportunity to discuss the social and emotional issues they face in caring for patients and families. In contrast to traditional medical rounds, the focus is on the human dimension of medicine.

• PATIENT EXPERIENCE. Through generous staff donations, a mural was created for the Surgery Center pediatric recovery room. The mural, pictured on the left, is intended to provide comfort to patients.

Stewardship• TRIPLE AIM. We continued our focus on the Triple Aim,

which is to improve health and provide an exceptional experience at an affordable cost for our patients and members. We successfully managed our expenses and our operating margin was slightly above budget.

• COMMUNITY BENEFIT. Through generous community donations, the Hudson Hospital Foundation committed $100,000 for Hudson’s first universal playground at Weitkamp Park. The universal playground allows children of all abilities to play together. The Foundation also donated nearly $20,000 to health-related programs that help and support the community.

• ENVIRONMENTAL ACHIEVEMENT AWARDS. Practice Greenhealth awarded Hudson Hospital & Clinic with three prestigious awards for best practices in sustainability.

1. Circles of Excellence Award in the Food category2. Greening the OR Recognition for reducing waste in the surgical environment3. Greenhealth Emerald Award for achieving improvements in mercury

elimination, waste reduction and recycling

• SUSTAINABILITY. We received the Wisconsin Sustainable Business Council’s Green Masters 2016 award for being in the top 20 percent for sustainability practices.

• TECH DUMP. In recognition of Earth Day in April, we hosted our second Tech Dump, an electronics-recycling event with eight other HealthPartners and Park Nicollet hospitals and clinics. We recycled more than 40 tons of electronics.

• PURCHASING LOCALLY. We continue to support our communities by purchasing meat and produce from local vendors, including Urban Organics, which provides greens to our cafeteria. Urban Organics is one of the first USDA-certified organic aquaponics farms in the country. Aquaponics is a marriage of aquaculture (raising fish) and hydroponics (soilless growing of plants) that grows fish and plants together in one integrated system.

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I will:• Bring my A-game every day

• Be respectful

• Trust my teammates and assume best intent

• Address my teammates directly

• Treat everyone as an equal

• Communicate the why and how of changes

• Ask, offer and receive help gladly

• Anticipate the needs of others

• Build up my colleagues

• Listen, learn and teach

Our Team Pledge

T H E C O M P A C T P R I N C I P L E S