2017 COURSE PLANNER Supervision, Management & Leadership · 2017-03-01 · 2017 COURSE PLANNER...

2017 COURSE PLANNER

Supervision, Management & LeadershipTraining and professional development for your whole team

Brightstar.co.nz/management

CONTENTS PAGE

Introduction to Brightstar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

In-house Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Developing Assertiveness and Self-Confidence at Work . . . . . . . . . . . . . . . . 5

Strategic Negotiation and Influencing Skills . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Finance for the Non Financial Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

People Management Skills for Technical Managers . . . . . . . . . . . . . . . . . . . 8

Leadership Development for Women . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Contract Law for Non Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Assertiveness, Influencing & Conflict Management for Women . . . . . . . . 11

Advanced Contract Law for Non Lawyers . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Management Skills for New Managers & Supervisors . . . . . . . . . . . . . . . . . 13

Communicating with Impact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Dealing with Difficult People & Different Personalities . . . . . . . . . . . . . . . . 15

Clear & Concise Business Writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Project Management Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Time & Priority Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

First Impressions: Delivering Outstanding Customer Service . . . . . . . . . . 19

Conducting Investigations & Interviews . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Defusing Angry & Abusive People . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Meet our Facilitators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Public Course Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

To save, check Super Saver closing dates online

3

WELCOME TO BRIGHTSTAR

We train individuals. We train teams. We train your whole organisation.

Brightstar Training specialises in training your teams in the following areas:

Brightstar Training also offers specialist courses in:

Professional development which is attuned to both your business & staff needs, gives great value for money and has minimal disruption on daily operations is no small feat. With 18 years’ experience designing and delivering training courses and bespoke programmes, Brightstar’s public courses, in-house and customised training options make it easy to bring about real change, with real results .

We deliver New Skills and New Thinking to your team.

New Skills. New Thinking.

Supervision, Management & Leadership

Marketing & Sales

CustomerService

Human Resources/L&D

Health & Safety

Operations & Production

Finance, Accounting

& Legal

Procurement, Supply Chain & Distribution

PA/Admin Support

Health Construction Energy& Utilities

Emergency / First

Responder Public Sector Property

& Facilities

Brightstar.co.nz

4

PUBLIC COURSES

Training for individuals - we run a large number of public courses in Auckland and Wellngton. See our 2017 calendar on page 23.

Brightstar.co.nz/calendar

IN-HOUSE COURSES

Training and professional development for your whole team

BENEFITS OF FLEXIBLE IN-HOUSE TRAINING

In-house training is customisable, time & cost effective and produces the greatest business & people performance improvement.

Our clients choose Brightstar because we deliver:

• Impartial advice to guide you to the right training solution • Customised course content to meet your needs and schedules • Experienced expert facilitators, matched to your specific challenges and industry • Consistency, ensuring all staff learn a similar approach • The ability to train more people for less and save on travel/accommodation costs • Ongoing support and advice to embed learning, creating true results • A seamless service that takes away all your concerns about time-consuming logistics • Access to our extensive network of leading facilitators • Our genuine passion for helping you achieve real results

Brightstar.co.nz/inhouse

“Brightstar is an invaluable partner in our L&D initiatives, partnering with us to identify and customise learning content for the needs of our business and our team members. They offer a wide range of options that are relevant and applicable in today’s business world. They work with us to identify facilitators who are world class, not only experts in their field but who fit culturally with our organisation and team.”Kelly Hopkins, L & D Manager, Kathmandu

We focus on you, ask the right questions,and guide you to the right training solution.

Contact our L&D team today on 09 912 [email protected]

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Developing Assertiveness andSelf-Confidence at Work

AVAILABLE AS PUBLIC COURSE & IN-HOUSE

7 March 2017, Auckland 4 April 2017, Wellington31 May 2017, Auckland26 July 2017, Wellington19 September 2017, Wellington17 October 2017, Auckland

Achieving successful working relationships with colleagues is not always easy. However, there is a balance where you can attain the best from colleagues, earn their respect and create a more constructive working atmosphere. Learn to be more assertive and project a confident, positive self-image with this hands-on course.

Watch an interview with our facilitator on the Brightstar Training Channel

KEY LEARNING OUTCOMES:

• Understand and overcome fear of failure• Overcome feelings of intimidation and self-doubt• Recognise and use the right interpersonal language• Manage conflict and anger in your workplace• Effectively set boundaries to manage the conflict• Use assertiveness skills to increase your influence• Influence through listening and questioning• Understand and manage your 10 Personal Assertiveness Rights• Deal with criticism and demands• Confront and resolve difficult or sensitive issues• Learn how to say “no” without confrontation• Draw up plans to tackle tricky issues• Work out how to gain commitment to long term outcomes

FACILITATOR: KEITH MCGREGOR

Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the NZ Psychological Society and Human Resource Institute of New Zealand . He has a long history of working as an industrial psychologist (including with the Royal NZ Airforce) and is a director of a psychology practice . His passion is to make psychology practical in the workplace.

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Strategic Negotiation and Influencing SkillsAVAILABLE AS PUBLIC COURSE & IN-HOUSE

23 February 2017, Auckland7 March 2017, Wellington15 June 2017, Auckland4 July 2017, Wellington26 September 2017, Auckland22 November 2017, Wellington

Negotiation is an everyday event and a critical business skill. Negotiations can happen anywhere, from the boardroom to the warehouse. Mastering the art of negotiation is about understanding how to lead the negotiation process, uncover positions, know your priorities and use communication techniques that allow you to influence the negotiation.


• Examine your personal negotiation style• Be the facilitator – leading the negotiation process• Recognise where the power lies and who has the greater motivation for change• See the negotiation and learn how to argue both ways to understand perspectives• Understand collaboration and its power to achieve “win-win” • Cementing the Five Stages of Negotiation to set out your roadmap• Use simple persuasion techniques to shape your argument and approach• Master questioning and listening techniques • Your game plan when you’ve only got 15 minutes to prep for a negotiation• The age old wisdom of “BATNA” versus bottom line• Recognising trip-wires and knowing when and how to call a “no deal”• Know how to act on signals for closing

FACILITATOR: PAMELA CRONIN

Pamela’s reputation for achieving results through training makes her the ideal course facilitator for any management skills course. Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice . Pamela is an accredited Team Management Index (TMI) Facilitator, and is the author of the Brooker’s New Zealand ‘Guide to Training and Development’. Pamela has an MBA, majoring in Service Management, Entrepreneurship and New Ventures and Tourism Marketing.

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Finance for the Non Financial ManagerAVAILABLE AS PUBLIC COURSE & IN-HOUSE

13-14 March 2017, Auckland22-23 March 2017, Wellington30-31 May 2017, Auckland3-4 August 2017, Wellington9-10 November 2017, Auckland14-15 November 2017, Wellington

If you lack confidence working with financial concepts and language, you are not alone! Many managers are expected to make financially based decisions without the assurance of a formal financial background. This course is an in-depth and practical course that demystifies financial concepts and provides tools for enhancing your effectiveness as a manager.



• The accounting process – from transactions to financial information• The driving forces behind financial information• Why the timing of a transaction is important to the accounting & finance function• Analysing and interpreting financial information• Learn what a set of accounts reveals about a company’s current situation, profitability and

future prospects• Highlight the importance of cash flows in analysis and forecasting• Understand working capital management• Costing - essential tools for effective management• Determine why budgets play a key role and are not simply an annual chore• Pricing for Profit - practical pricing theory• Project Appraisal - the investment decision

FACILITATOR: SUSAN HANSEN

Susan is a former CEO and strategy consultant and currently sits on several international Boards . She facilitates seminars on Financial Management and Accounting to executives around the world and recently published the 5th edition of her book Simply Finance.

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People Management Skillsfor Technical Managers


8-9 March 2017, Auckland28-29 March 2017, Wellington1-2 June 2017, Auckland4-5 July 2017, Wellington26-27 September 2017, Wellington18-19 October 2017, Auckland

This course has been specifically developed for technical managers who want to learn the finer skills of motivating, communicating and managing their staff for peak performance. Technical people can be so engrossed with the technical details of their role that their people management skills often suffer.



• Move successfully from a technical expert to a manager• Balancing the technical, organisational and management roles and skills• The psychological and behavioural break required to become a boss• A quick review of the people skills that will ease your transition to manager• Identify critical personality types and their influence on overall performance• Develop your own communication style• Learn to focus on the outcome, not the behaviour• Motivate your staff for increased performance• Handle difficult people and behaviour• Developing negotiation skills

FACILITATOR: KEITH MCGREGOR

Keith is a registered psychologist and coordinator of the industrial/organisational special interest group for the Occupational Division for the NZ Psychological Society and Human Resource Institute of New Zealand . He has a long history of working as an industrial psychologist (including with the Royal NZ Airforce) and is a director of a psychology practice . His passion is to make psychology practical in the workplace.

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Leadership Development for WomenAVAILABLE AS PUBLIC COURSE & IN-HOUSE

1-2 March 2017, Wellington5-6 April 2017, Auckland20-21 June 2017, Auckland1-2 August 2017, Wellington19-20 September 2017, Auckland7-8 November 2017, Wellington

Explore your own leadership style and potential as a leader through interactive sessions built to stimulate not just your thinking, but your deeper sense of intuition and knowing. Harness both your strengths and your “weaknesses” for greater energy and effectiveness. Learn to survive the rigors of the workplace whilst maintaining balance in your life.


• Integrate the skills of management and leadership for maximum effectiveness• Understand your personal power and where it comes from• Using 110% presence to radically improve the quality of your relationships• From the office to the boardroom – operating across the whole organisation• Work/life balance – a critical issue for female leaders• Learn to lead a team• Learn to stand up for yourself when your leadership is challenged• Build resilience to get you through the hard times• Learn approaches to negotiate organisational politics, power and gender issues• Become the master of opportunity management



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Contract Law for Non LawyersAVAILABLE AS PUBLIC COURSE & IN-HOUSE

20-21 February 2017, Wellington22-23 February 2017, Auckland26-27 June 2017, Auckland28-29 June 2017, Wellington1-2 October 2017, Wellington30-31 October 2017, Auckland

An essential course that explores details such as when a contract will be required, when you have a contract (and don’t necessarily know it), what types of contract exist and the effect of laws on your contractual arrangements. Learn how to develop legally astute and advantageous contracts and achieve effective, workable solutions for all your contracting needs. Also explore how to ensure your contracts are plainly expressed and risk managed.


• Learn the essential ingredients to a contract• The offer, acceptance and certainty• Create contracts that can be enforced• Lessons on how to create good contracts – form, content• Reviewing your contract from a risk management perspective• Tips for reading contracts• Estoppel – the double-edged sword• Statutory impact on contract law• When contracts can be set aside• Reviewing remedies for breach or repudiation• Assessing damages – what are your risks?

YOUR FACILITATOR: TERRY REID

A popular leading specialist in legal training, Terry Reid combines teaching with legal consultancy work across Asia and the Pacific. Terry has over 20 years as a barrister and solicitor and teaching experience at a tertiary level, having begun to lecture law after time in legal practice. Terry was educated at the University of Auckland and University of Melbourne.

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Assertiveness, Influencing & Conflict Management for Women


21 February 2017, Wellington4 April 2017, Auckland16 May 2017, Wellington8 August 2017, Auckland12 September 2017, Wellington21 November 2017, Auckland

If you are a woman manager looking to find the balance, get things done and get what you need whilst building your credibility and integrity, this is the course for you. Gain a clear understanding of what assertiveness looks like, and what it doesn’t.


• See through the common myths around gender communication• Learn how social conditioning is influencing your communication• Learn the pitfalls to avoid around communication, credibility and conflict• The Assertive Woman – this can be you• The art of assertiveness – what does it take to cultivate it?• ‘Assertiveness’ and ‘Aggressiveness’ – what is the difference?• Exploring your skills in speaking up, being clear and authentic• Saying “no” when you need to and feeling great about it• Cultivate your power and influence• Tackle conflict and courageous conversations



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Advanced Contract Law for Non LawyersAVAILABLE AS PUBLIC COURSE & IN-HOUSE

3-4 July 2017, Wellington

This course addresses the most recent and more complex contract law issues faced by executives. You will examine the issues in contracts, from conception to completion, including risk and dispute management, and termination in the event of a breach or disagreement.


• Design risk management processes for organisational contracting• Legal rules which govern termination in contracts• Managing issues on formation• Draft watertight and concise contracts• Rules relating to liquidated damages in contracts• Risk management within the contract• Termination of contracts• Exploring damages• Drafting a dispute resolution process for contracting

YOUR FACILITATOR: TERRY REID

A popular leading specialist in legal training, Terry Reid combines teaching with legal consultancy work across Asia and the Pacific. Terry has over 20 years as a barrister and solicitor and teaching experience at a tertiary level, having begun to lecture law after time in legal practice. Terry was educated at the University of Auckland and University of Melbourne.

To save, check Super Saver closing dates online

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Management Skills for New Managers & Supervisors

AVAILABLE AS AN IN-HOUSE COURSE

Most new managers and supervisors are literally thrown in the deep end, but managing people requires a completely different skill set than managing tasks. The transition from being an individual contributor to someone responsible for the work of others and team performance results in a steep learning curve.

Learn how to motivate, delegate, communicate and lead. Play to your strengths and improve on key weakness areas. With an emphasis on building high achieving teams, dealing with an increased workload and developing the influence, assertiveness and confidence necessary to be an effective manager or supervisor – this course will ensure you hit the ground running.


• Understand how to transition to your new role• The fundamentals of managing & motivating people for improved performance• Set team goals, roles and expectations• Develop your communication style• Learn to listen, encourage, motivate, provide constructive feedback and tackle

difficult conversations• Use assertiveness to manage difficult situations as a new manager• Plan and manage your new and greater workload• Spot and avoid those common “new manager” mistakes• Know what success is as a manager

PRAISE FOR THE COURSE

“This course has not only given me the skills to be a better manager but a more contributing and constructive team member”JOELLE BRUERE, PRODUCT MANAGER - FRESH FOODS, FOODSTUFFS

“Elaine is excellent value. The topics covered were exactly what skills new managers require to be successful. Thank you for an exceptional 2 days.”

ANDREW WILKES, SERVICE COORDINATOR - CEMENTIN, HALIBURTON NEW ZEALAND

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Communicating with ImpactAVAILABLE AS AN IN-HOUSE COURSE

Learning the techniques behind clear, confident and motivating communication is essential for both your personal and professional development. Analysing the effect of everything from your body language and tone of voice to mind filters and conflict, this course will arm you with the tools you need for effective communication in any scenario.


• How your self-awareness is key to effective communication• How to influence others’ perception of you• Explore different communications styles and their characteristics• Learn how personality types influence communication preferences• Create your communication plan: The PACE model• How to make people listen and break through mind filters• See, Hear & Feel: the importance of sensory communication• Tips to get engagement from the audience• Developing your elevator pitch – communication on the spot• Conflict communication tips• Present with style and impact• Planning effective presentations• Pull your listener in – and project yourself out• Presentation v facilitation

Contact our L&D teamfor more informationor to book a training

needs analysis

09 912 [email protected]

15

Dealing with Difficult People and Different Personalities


Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.

Through practical exercises and drawing on our facilitator’s vast experience and psychology background, you will be empowered to pick your battles, turn around negative behaviours and attitudes, communicate effectively, and set clear boundaries for what you will and will not tolerate.


• Explore the psychology behind different personality types – what makes a “difficult” person?• Learn how the conscious and subconscious mind shape behaviour• Learn your triggers – which people will you perceive as more difficult than others?• Manage the emotions in the workplace• Avoid unintentionally escalating the problem• Tips to remain calm and stress-free in tense situations• Understand the praise and punishment trap• Keys to communicate effectively to handle difficult people• Match your communication style to different personalities• Explore how you can be soft on the person and firm on the issue• Using assertiveness to address difficult behaviours• Constructively manage complaints and aggression• Create permanent behaviour change without having to confront


“I learnt new skills about how to change my behaviour and how to address issues to get difficult people on my side.”

CHRISTINE PARKER, AVIATION ADMINISTRATION OFFICER, Z ENERGY

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Clear & Concise Business WritingAVAILABLE AS AN IN-HOUSE COURSE

Effective writing is a powerful tool in business. Learn how to articulate your thoughts in a clear and concise manner that will allow your ideas to be better understood. This one-day training course covers the three key skill areas required to create professional documentation – preparation and planning, getting the structure and language right, and reviewing your documents.

Clear and Concise Business Writing will give you the tools, techniques and ideas to help you write more quickly and effectively. You will improve your business writing skill by learning to select and use appropriate formats and wording for your audience, identify the most common writing pitfalls, and gain valuable experience analysing, writing and revising business documents.


• Understand why communicating in writing can be difficult• Create clear, purposeful documents that connect with your audience and get results• How to be ruthless about self-editing• Make flow and grammatical correctness a feature of your business writing• Address your own particular writing issues

This one-day course uses practical examples and exercises covering:

General business writing

Email etiquette

Writing business letters

Writing for the web

Writing for different audiences

Structuring text for maximum effect

Writing ‘No’ messages

Creating succinct communications

Editing documents

Proof-reading

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Project Management EssentialsAVAILABLE AS AN IN-HOUSE COURSE

This intensive, two-day training course focuses on how to maximise value for the project and organisation by applying project management essentials. Most time is spent on the 20% of effort that delivers 80% of project value.

During this course, you will be given a solid introduction to project management tools, techniques and methodologies, including international trends and best practice project management techniques. You will be taken through a project life cycle from project initiation to the close-out stage. Finally there is a demo of using Microsoft Project to create high value dynamic schedules that clearly communicate how a project will be successfully delivered (the techniques shown are applicable to schedules created with any tool).


• Learn how to develop and lead successful project teams by getting it right from the beginning• Communication techniques for managing the project• Plan your project – keys to successful completion• Understand the key steps in designing, planning, scheduling and implementing your project• Track your project’s progress – tracking & measurement tools• Explore project scheduling• Arm yourself with effective tools for assessing and managing project risk• Develop key project cost management skills to accurately estimate how much a project will cost• Understand the contracting process for project management to gain better control over

achieving your objectives• Techniques for closing out your project

WHO SHOULD ATTEND?

Project management is required by many roles. This foundation course is ideal for those new to project lead responsibilities or for those needing to formalise and upskill.• Project Lead/Manager• Project Administrator• Business Analyst• Policy Advisor/Manager• Team Leader• Technical Manager• Services Manager

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Time & Priority ManagementAVAILABLE AS AN IN-HOUSE COURSE

Successful people have infinite capacity for achievement, yet all too often they are frustrated by interruptions, meetings and last minute demands on their time. The urgent squeezes out the important and people can end up working harder, not smarter. Getting tired and achieving less.

Most of us can benefit from taking time out to reassess our priorities and working methods – and that’s exactly what this highly practical course has been designed to do.


• Identify the key aspects of time management that you personally need to work on• How to focus on high payoff activities• Develop a robust prioritisation strategy• Setting and achieving your goals• Maximise your outcomes from interactions with others• Learn to manage interruptions • Regain control over your workload• Handling your paperwork and electronic overload• Kicking procrastination into touch


“Elaine put things in ways that was very easy to understand (lots of great examples)”

NICOLA MORATTI, PERSONAL ASSISTANT, FONTERRA

“Elaine was wonderful – lots of examples and experiences shared!”WANDA WHITTON-ESTEVE, P.D. COORDINATOR, INGHAMS NZ

“Elaine was open & honest – very approachable, she listened and explained very well.”

JUSTINE STOREY, COMMUNITY CHANNEL MANAGER, PLUNKET

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First Impressions: Delivering Outstanding Customer Service


In a world of instant feedback and viral media, the loyalty of a customer takes an age to gain and a second to lose. Every interaction, at every part of the organisation, affects the experience and impression your customers leave with. As a result, it is crucial that all touchpoints of a company are brand ambassadors to deliver exceptional customer service.

Whether you are on the front line or leading a major project, you can always contribute to exceptional customer service. Together with our expert facilitator, you will analyse how the little things you do shape the customer experience. With case studies and practical exercises, you will walk away with the tools to ensure consistent, positive experiences that are memorable for all the right reasons.


• Understand your role and contribution to customer service • Analysing that all-important first impression• 7 things you can do to put your customer’s mind at ease• Avoid “switch-off” phrases and behaviours• The power of empathy – deploy your emotional intelligence for impact• The power of perception in communication• Understand and adapt to your customers’ communication style• Evaluate case studies to identify “excellent” customer service in action• Develop techniques for consistent service across different service scenarios• Communicate through barriers - email/phone etc• Learn how to deal with difficult customers• Build your resilience for difficult situations• Empower yourself to deliver solutions

WHO SHOULD ATTEND?

From support staff to management, this course would suit anyone who wants to improve their customer communications and understand what it takes to leave the best impression.

Customer Service is not a department...

it’s everyone’s job.

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Conducting Investigations & InterviewsAVAILABLE AS AN IN-HOUSE COURSE

Situations can arise in organisations where it is necessary to carry out investigations and interviews to establish the facts of an event, uncover dishonest or illegal actions, or resolve conflict. Interviewing in these situations can be challenging, but can also be rewarding when there is a clear structure to follow and an understanding of how to obtain and analyse information.

This course is designed to give you the knowledge and skills to confidently lead and structure investigations and interviews. Key topics during this two-day course are supported with practical exercises, video examples, and case reviews.


• Understand the process and structure you need to follow when undertaking investigations• Explore different investigation scenarios (HR, accident investigations, theft & fraud, information

leaks, OSH violations, bullying & interpersonal conflct)• Gather the evidence• Gain the skills to competently interview witnesses, suspects and victims• Learn to dissect fact from fiction• Recognise signs of deception and inconsistencies• Understand the legal & confidentiality limitations of what you can do• How to reach your conclusions• Compiling investigatory reports• Post investigation actions

WHO SHOULD ATTEND?

• Internal investigators and auditors• HR• Health & Safety managers• General Managers and team leaders• Unions• Journalists• Lawyers• Medical profession• Banking and insurance• Debt recovery teams• People who undertake complaint investigations

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Defusing Angry & Abusive PeopleAVAILABLE AS AN IN-HOUSE COURSE

There seems to be increasingly more anger and violence in our society and workplaces. We all encounter angry people and whilst we cannot always defuse the anger, then at least we should know how not to inadvertently escalate it into violence.

This course will show you how to read the signs of anger and recognise the potential for violence. You will learn techniques to handle your own reactions in stressful situations and how to best communicate with people at different stages of the anger cycle.

You will use scenarios and video examples, and you will have the opportunity to discuss your own personal experiences in a confidential setting. Our facilitator is a highly experienced former police and hostage negotiator, who has extensive practical experience of what actually works when faced with angry and abusive people.


• Explore anger & emotion and identify the different stages of anger• Threat assessments – learning the warning signs• Learn techniques to help you to stay calm and in control• Understand your personal triggers and reactions• Learn how to talk a person down from anger• Set limits on how a person can express their anger• Deal with bullying & intimidation• Mental illness & drug/alcohol• Know how to avoid escalating the violence• Protect yourself from violence• Debriefing and coping with the aftermath

This unique training opportunity is relevant for anyone who works with the public, who has tried to calm down an agitated person, and those who want to know how to handle abusive and threatening behaviour. In particular, it will be highly relevant for the following:

• Teachers• Healthcare professionals• Government departments• Social services workers• Call centre staff• Customer service• Property managers• Parking wardens • Airline employees

• Customs• Correctional staff• Receptionists• Hospitality staff• Bank & Insurance• Public transport operators• Referees

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EXPERT FACILITATORS

Brightstar has the widest range of expert facilitators to match to your needs. We have long established relationships with over 30 of New Zealand’s most experienced training facilitators.

BILL BUTLERFacilitator, Business & Finance

KEVIN LEEFacilitator, Finance & Strategy

JACK CRUTZENFacilitator, Property/Facilities

ANNA KINGSTONFacilitator, L&D, Instructional Design

WARREN MEYERSFacilitators, Finance

LANCE BURDETTFacilitator, Teams, Interpersonal

KERRY SABERTONFacilitator, People & Teams

KEITH MCGREGORFacilitator, People & Teams

PAMELA CRONINFacilitator, People & Teams, EA/PA

ELAINE MCMEEKINGFacilitator, People & Teams, EA/PA

PENNY HOLDENFacilitator, People & Teams

SUSAN HANSENFacillitator, Finance

TERRY REIDFacilitator, Contracts & Legal

ALEX PALFIFacilitator, Finance

CHRIS PEACEFacilitator, Risk/Business

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CATEGORY COURSES FEB MAR APR MAY JUN JUL AUG SEP OCT NOV

SUPERVISION, MANAGEMENT & LEADERSHIP

Assertiveness, Influencing & Conflict Management for Women 21 W 4 A 16 W 8 A 12 W 21 A

Developing Assertiveness & Self-Confidence at Work 7 A 4 W 31 A 26 W 19 W 17 A

Finance for Non Financial Managers 13-14 A 22-23 W 30-31 A 3-4 W 9-10 A

14-15 W

Leadership for Women 1-2 W 5-6 A 20-21 A 1-2 W 19-20 A 7-8 W

People Management Skills for Technical Managers 8-9 A 28-29 W 1-2 A 4-5 W 26-27 W 18-19 A

Strategic Negotiation & Influencing Skills 23 A 7 W 15 A 4 W 26 A 22 W

Advanced Contract Law 3-4 W

Contract Law for Non Lawyers 20-21 W 22-23 A

26-27 A 28-29 W

30-31 A 1-2 W

FINANCE, ACCOUNTING

& LEGAL

Financial Modelling 15-16 A 18-19 W

16-17 A 19-20 W

Business Valuations Masterclass 2-3 A

Mastering Due Diligence 3-4 A

IPSAS Update for the Public Sector 9-10 W 7-8 W

Operational Risk Assessment 28 -1 W 4-5 A 8-9 W 18-19 A

Risk Compliance, Control & Auditing 6-7 A 6-7 W 25-26 A

Effectively Managing & Organising Accounts Payable 28-29 A 4-5 W 25-26 W 7-8 A

Finance for the Non Financial Manager 28-1 A 22-23 W 13-14 A 3-4 W 9-10 A 14-15 W

Contract Law for Non Lawyers 20-21 W 22-23 A

26-27 A 28-29 W

30-31 A 1-2 W

OPERATIONS /PRODUCTION

Best Practice Facilities Management 28-29 A 23-24 A

Best Practice Property Management 10-11 A 13-14 A

Optimising Warehouse Performance 4-5 A 22-23 A

Advanced Inventory Management 6-7 A 13-14 A

People Management Skills for Technical Professionals 8-9 A 28-29 W

1-2 A 4-5 W 26-27 W 18-19 A

PA / ADMIN SUPPORT

Essential Management Skills for EA/PAs & Admin 8-9 A 2-3 W 27-28 A 1-2 W 25-26 A 21-22 W

Governance & Board Management Skills for EAs 6 W 22 A

Masterclass for EA/PAs & Office Managers 28-1 A 29-30 W 13-14 W 28-29 A 7-8 A 26-27 W

Assertiveness, Influencing & Conflict Management for Women 21 W 4 A 16 W 8 A 12 W 21 A

Leadership for women 1-2 W 5-6 A 20-21 A 1-2 W 19-20 A 7-8 W

CONSTRUCTION NZ3910 Construction Contracts TBC

2017 Public Course Calendar Brightstar.co.nz A AUCKLAND W WELLINGTON

Brightstar.co.nz/managementBrightstar.co.nz/management

2017 Public Course Calendar inside

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HOW TO REGISTER

PHONE 09 912 3616

WEB Brightstar.co.nz/management

Prices above are excluding GST. 2.5% credit card surcharge applies.

PRICES SUPERSAVER (SS) LAST MINUTE

2-DAY TRAINING $1995 $2295

1-DAY TRAINING $1195 $1495

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2017 COURSE PLANNER Supervision, Management & Leadership · 2017-03-01 · 2017 COURSE PLANNER...

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Transcript of 2017 COURSE PLANNER Supervision, Management & Leadership · 2017-03-01 · 2017 COURSE PLANNER...