2016 Reportto the Jackson community.

Dr. Christina Reyes, DDS (resident).

505 N. Jackson St. | 517-748-5500

CenterforFamilyHealth.org

2016 was a year of growth and change for CFH, but 2017 is shaping up to be a year of previously unseen levels of political turmoil and gridlock. Throughout the Center for Family Health’s 26-year history, we have stayed up-to-date on the political winds; to not do so would be to imperil our patients’ health and our ability to provide care. The current climate demands that we keep our patients’ voices at the forefront.

While we cannot fully predict what legislators and administrators in Washington, D.C., and Lansing will decide, we do know that we will be here for our patients! Federally qualified health centers like us have survived many political threats. In fact, we have survived and thrived by keeping our mission clear and direct: We are here to provide access to affordable, excellent care by opening the door to health care for all.

No matter how we view the new political climate, an exciting by-product is grass-roots activities and political engagement. As this new year unfolds, it’s exciting to see people across the nation making their voices heard and being part of the legislative process.

Molly KaserPresident & CEO

Sara Benedetto Vice President & Chief Operating Officer

Rebecca Snow Vice President & Chief Financial and Human Resources Officer

Dr. Sharon Rouse Chief Medical Officer

Kim Hinkle Quality Improvement Director

Terry Langston Communications & Development Officer

LEADERSHIP TEAM

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One patient shares his story...My name is David Schlecte, and I believe the Center for Family Health saved my life after I nearly drank myself into an early grave. I agreed to tell my story because I hope it can motivate others to get help when they need it.

Three years ago, I was diagnosed at Henry Ford Allegiance hospital with stage-four liver disease. Specifically, it was alcoholic cirrhosis. I was 38 years old and didn’t know if I would make it to 40.

I had drunk myself out of reality and into unemployment. I had no family doctor, so Allegiance referred me to the Center for Family Health. That’s why the Center is such a cool thing. It is there for everyone.

The Center for Family Health enrolled me in Healthy Michigan, the state’s expanded Medicaid program, and I became a patient. When I came to the Center for Family Health, I was so yellow with jaundice that I looked like a character on “The Simpsons.” I went to the University of Michigan Hospital to see about a liver transplant, but you have to be sober at least six months to be eligible. I wasn’t sure I’d live that long.

My Center doctor said if I kept drinking I would die. “That’s poison,” she told me. “You can choose to drink it or not.” I chose not to drink the cyanide. She was brutally honest, never beat around the bush, but was always quick to compliment me when I made progress.

I’ve been sober for three years now, and I do everything they tell me. I go to the U of M Liver Center once a quarter and I take 11 pills every day. My liver function has improved enough that I don’t need a transplant, and my prognosis is good. Today, I am working and married with a young son.

“ Without the Center for Family Health, I don’t think I’d be alive today. And I’m the happiest I’ve ever been. There is hope out there, even for a former alcoholic like me.”

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Payor Mix

Uninsured 9%

Medicaid 63%

Medicare 8%

Commercial 20%

Revenue

Clinical/Insurance 64%

Pharmacy/Insurance 13%

Federal Grants 18%

State Grants < 1%

Local Revenue 4% & Support

Age

0-17 42%

18-64 53%

65+ 5%

Race

White 68%

Black 17%

Other Race 2%

Unreported 13%

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CenterforFamilyHealth.org

Our patients Our finances

Ethnicity

Hispanic/Latino 5%

Non-Hispanic/Latino 89%

Unreported 6%

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Northeast Health Center opens their doors to adults as well as children. New adult patients with Mike Littlejohn, MA and Colleen Goetz, PA.

5-17-16 New Dental Clinic Ribbon Cutting and Open House

9-8-16 Jackson Bike Giveaway - Winners of the new bike drawing at the 2016 Center for Family Health Birthday Bash, pick up their new bikes and helmets. Jackson Police cadet K. Baker registers all of the new bikes to their owners.

2016 Year in Pictures

Patient talks to Dr. Lydia Mayida, MD.

11-16 Dr. Sharon Rouse, DO becomes the Center’s Chief Medical Officer.

12-3-16 Dental Clinic, Walk-In Care Day - New patients of all ages were offered dental exams, x-rays, and cleanings. Also flu shots were made available. Santa Claus, crafts, book give-away, snacks, and bicycle drawings were there, too.

8-4-16 Celebrating 25 Year Birthday Bash - CFH offered walk-in access to health care all day along with festive activities for the community.

Opening the door

to HEALTH CARE for all

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2016 Year in Review

Was honored by the federal Health Resources and Service Administration with a Patient Centered Medical Home Recognition Quality Award, which included a

Opened a new state-of-the-art Dental Clinic, across the street from the Center’s main facility in downtown Jackson.

Celebrated 25 years of opening the door to health care for all in Jackson County.

Marked one year of providing medical care in Hillsdale County.

1Year

highest marks possible after an on-site review by the federal Health Resources and Services Administration.

Grant received from Blue Cross Blue Shield of Michigan to add a dental hygienist and equipment to Pediatrics to combine medical and oral health care in one visit for babies and young children.

$50,000

Received the

Received two separate grants from the U.S. Department of Health and Human Services: one for $1 million to expand services in Hillsdale County and the other for $350,000 that helped to expand dental services to all adults in Jackson County.

$1 million$350,000

&

$94,000 grant.

Was recognized by the National Committee for Quality Assurance as a Patient Centered Medical Home at its highest level.

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29,000Now serving

patients in Jackson and Hillsdale counties, up from 27,000 in 2015.

of women entered care during their first trimester, exceeding the Healthy People 2020 goal of 78 percent

82%

of adult patients screened when

tobaccouse indicated, were provided cessation counseling intervention

74%

Increase of colorectal screening from 45% in 2015

64%

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of patients with high blood pressure had the condition well controlled, exceeding the Healthy People 2020 goal of 41 percent

63%

2016 Clinical Highlights

6%

Babies delivered considered low birth weight, exceeding the Healthy People 2020 goal of 8 percent

Opening the door

to HEALTH CARE for all

The Center for Family Health is an independent, federally qualified health center that never turns patients away because of inability to pay. It provides comprehensive, quality medical care, dental services and behavioral-health assistance to about 29,000 patients at its main location in Jackson, four school health centers, dental clinic, satellite clinic at LifeWays and a health center in Hillsdale.

PARTNERS

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Members who left the board in 2016:Jerry Grannan, Jeanne’ Wickens

*Patient at Center for Family Health

Steven Hogwood // Board Chair

Dr. William Patterson* // Board Vice Chair

Lori Heiler* // Board Secretary

Randy Treacher* // Board Treasurer

Jennifer White // Executive Consumer Board Representative

MEMBERS

Kirk Balcom

Karen Barrett*

Terri Draper

Suzi Finch*

2016 Board of Directors

Lee Hampton*

Ted Hilleary

R. Dale Moretz

Brenda Pilgrim*

Downtown505 N. Jackson St.

517-748-5500

Dental Clinic500 N. Jackson St.

517-748-5500

Center for Family Health at LifeWays1200 N. West Ave.

517-796-4550

Center for Family Health – Hillsdale 240 W. Carleton

Hillsdale, MI 49242

517-212-8140

Jackson High Health Center

544 Wildwood Ave.

517-780-0838

Northeast Health Center1024 Fleming Ave.

517-787-4361

Northwest Community Health Center6700 Rives Junction Rd.

517-569-3200

Parkside Health Center2400 Fourth St.

517-788-6812

8Locations

CenterforFamilyHealth.org

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Created more than 50 years ago, the centers today number about 1,400 nationwide with 9,000 service sites, caring for 24 million patients.

The Center for Family Health is proud to be a community health center, a private nonprofit that, through a private-public partnership, opens the door to health care for all.

Our Center has no eligibility criteria. Anyone who walks through the door at any of our eight locations in Jackson and Hillsdale counties, regardless of ability to pay, can receive care. We provide cost-effective medical, dental and behavioral health care to almost 29,000 people — with or without insurance.

We also do our best to remove obstacles to care for the most vulnerable in the community who often are most in need of care. We offer translation, transportation, insurance enrollment, community outreach and other services to assist our patients on the road to wellness.

Community health centers are a key component in the health of the nation.

Sixty-three percent of our patients are on Medicaid, insurance not universally accepted by all physician and dental groups; 9 percent are uninsured; 8 percent are on Medicare; and 20 percent have some form of commercial insurance.

In addition to the positive impact on our patients, the Center also is an economic engine, with a $24 million annual budget. We pay taxes, purchase goods and services, and employ 240 people, who spend their pay in the community.

However, the Center — and other community health centers across the nation — face an uncertain future. We receive $3 million in federal funding. How will that be impacted in the rush to a new version of health-care reform? Much of that money is used to provide care to those without any type of insurance.

Also in flux is the status of Medicaid, federal-state health insurance for low-income individuals and families. Its reach was greatly expanded through the Affordable Care Act. If the Act is repealed, what will happen to the expansion, called Healthy Michigan, in our state?

Whatever the future holds, one outcome is clear: The Center for Family Health and other community health centers will continue to exist, bringing affordable, excellent health care to the areas they serve.

WE NEED YOUR VOICE TO BE

HEARD!Register as a community health advocate.

CenterforFamilyHealth.org/volunteers/advocate

CenterforFamilyHealth.org

505 N. Jackson St. | 517-748-5500

Annual report.

2016