ANNA A. WARD

Email: annawardjobs@gmail.com skype ID: anna.ward127 mobile 404-219-5571

SOFTWARE PROFESSIONALSoftware Procurement/Deployment/Release Management ~ Human Resources ~ IT Recruiting ~ Training ~

Patch Coordination ~ Technical SourcingTwenty years of IT Experience / Six years of Human Resources Generalist and Recruiting Experience

Highly organized, goal-oriented IT professional with extensive skills in managing multiple projects from initial phase to final implementation.

TECHNICAL SKILLS

Operating Systems: Windows 7, Windows 8, Windows XP Professional and Vista, NT 98 & 95, and MVSSoftware & Databases: ADS, Active Directory, ActiveX, HP Service Manager, HCM/SAAS, HP Asset Manager

and Service Manager, Microsoft Office, Exchange and FrontPage Service Net, Knowledgebase, Peregrine-Service Center & Asset Center; PeopleSoft , Microsoft SCCM, SAP/B2B, HP Client Automation RADIA (Desktop Fusion and Brooklyn)

Hardware: Workstation Support, All Delta and Delta Technology specific printers.Servers: Microsoft SMS, Citrix and Tivoli Networking Protocols: F5, eVPN Remote Access and Delta Airline, Extranet

PROFESSIONAL EXPERIENCE Delta Air Lines, Inc., Atlanta, GA 1997-January 2015

Software Analyst/Software on Call –/March 2015-Present Manage all aspects of software evaluation and determine client needs Assist customer in finalizing the type of software they need Remove and load software. Clients are individual users and small businesses owners.

Patch Coordinator/January 2014-December 2014 (cross trained) Manage a 3 week patch cycle of all Microsoft patches throughout Delta Air Lines Enterprise Identify possible threats and vulnerabilities Coordinate deployment of patches via RFC/change management/created RFC’s for each patch cycle Create Compliance assessment and reporting Educate all stakeholders on stage of process Manage and review test plans

Software Analyst/ 2008-December 2014 Utilize SAP/B2B to make software purchases from approved vendors while maintaining budget guidelines Manage software audits for compliance purposes Configure, deploy and maintain software in various environments Analyze and comply with software contract terms and maintenance agreements Support deployed software security patches to eliminate vulnerabilities in the environment Monitor due dates on purchase requests to meet SLA’s and maintain follow-up action Develop build and installation processes and procedures, including installation guides and

software/hardware configuration instructions Liaison between Software Managers and Project Coordinators Participate in design reviews, configuration audits and evaluation of software products for quality Participate in process development or improvement efforts Identify problems and provide solutions through reports and rework process Provide quality assurance on assigned work and deliver on commitments

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PROFESSIONAL EXPERIENCE (Continued)

Project Lead ensuring schedules are adhered to while risks and issues are promptly addressed Evaluate operations tools and technology

Hardware Configuration Analyst/ 2006-2008 Perform duties via Hardware Configuration Management for the entire enterprise including processing

hardware and software updates using location profile, including configuration of hardware and software Provide coverage for the group line during established business hours and 24x7 coverage via group pager

after hours Generate and publish monthly Node Report, weekly Desired State Report for workstation and suite

configuration to the HCM website, and HCM portion of the Monthly Accomplishments Report

Compliance Advisor/ 2005-2006 Maintain compliance of software applications within company standards by tracking inventory of all

software assets Analyzed incident trends and maintained knowledge database of known errors and resolutions by

monitoring via SMS and change management process Developed and maintained requirements ensuring deliverables were met Project lead for software database conversion from Access to Peregrine AssetCenter Participated in true up process with software companies

Service Desk Analyst/ 1997-2005 1st and 2nd level support for end-users of Delta’s IT systems; resolved issues for IT services and monitored

systems to identify incidents. Manage 60-70 calls and 20 escalations per day Training Instructor for new hires Support Desk providing technical support for 80,000 customers globally including Delta Air Lines,

Delta Global Services and Delta Technology for all subsidiaries and Connection Carriers and Code Share Carriers

Develop training materials and procedures for a fast paced high volume call center

Kraft General Foods/Human Resources Generalist- Decatur, GA/May 1992-1994/Non-exempt Support process and maintenance of payroll records Conduct interview screenings, applicant assessment and presenting of candidates to hiring managers Handled HR issues related to employee relations for non-exempt employees Identifying and resolving employee related matters or providing guidance and mediation on staffing and

management issues related to non-exempt employees Assessed recruitment trends and proactively recruited candidates through direct recruitment, colleges and

other creative methods Finalize the recruitment process with hiring manager by extending the employment offer to the candidate Identified cost effective resources for recruitment and tracked and reviewed effectiveness of advertisement

sources Generated HR data reports and maintained confidentiality of proprietary information

Nordson Corporation/Human Resources Generalist/September 1988-March 1992 College recruiter for engineering positions Conduct OSHA Training in Corporate and Regional offices Create employment ads to post for available positions

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Screen resumes and candidates, scheduled interviews and coordinated with hiring manager and made job offers to selected applicants

Conduct new hire orientation and set new hire up in HRIS system Coordinate and maintain payroll system for exempt employees Project annual recruitment budget

Emory University/Employment Specialist- Decatur, GA/1987-1988 Engage clients and establish trusting, collaborative relationships directed toward the goal of competitive

employment Recruit candidates for Emory Hospital and Emory Yerkes Primate Center Screen candidates, refer them to hiring managers, verify education and references, employment experience Extend job offers to candidates Exclusive hiring specialist for Emory Hospital Transportation Division

EDUCATIONBrenau College, Graduate CoursesNorthern Kentucky University, Bachelor of Arts: Radio, TV and Film; Minor: PsychologyWomen’s Economic Development Agency (WEDA)/SBA/ The Atlanta MicroEnterprise Initiative Georgia Perimeter College, Technical Writing Certificate

AFFILIATIONS

Member of WENDelta Airlines TCC Technical Training Team

Delta Airlines TCC-Customer Service Continuous Improvement TeamFormer member of SHRMTAG of Georgia VOLUNTEER

Delta Airlines Mentor for Hapeville ElementaryCompleted Delta Air Lines, Inc. Red Cross TrainingVolunteer for Dress for Success AtlantaDelta Airlines Meals on Wheels of South Fulton CountyMember of St. Philip Women’s Missionary Group