2013 CPD Courses in key DisCiPlines for - Vetswest · 2013 CPD Courses in key DisCiPlines for...

2013 CPD Courses in key DisCiPlines forVeterinary SurgeonSVeterinary nurSeSall Practice Staff

DATE COURSE ALSO PAGE

Wednesday 6th March 2013 Managing the Transition Cow 7

Wednesday 13th March 2013 IDEXX Laboratory Training Course 15

Wednesday 13th March 2013 E Marketing to Improve Practice Performance 21

Wednesday 20th March 2013 Getting the Best Out of Interherd Plus 9

Wednesday 20th March 2013 Orthofoam MMP Foam Wedge Course and SOP Plates 11

Wednesday 10th April 2013 Lameness and Foot Trimming 8

Wednesday 24th April 2013 Business Management Academy, Module 1 22

Thursday 25th April 2013 Business Management Academy, Module 2 22

Wednesday 15th May 2013 Getting the Best Out of Interherd Plus * 9

Tuesday 4th June (pm) andWednesday 5th June 2013

Members Meeting “Are You up For The Challenge?” 24

Wednesday 12th June 2013 Reception Connection 18

Tuesday 18th June and Wednesday 19th June 2013

Practical Dental Radiography and Surgical Extractions 12

Thursday 27th June 2013 Business Management Academy, Module 3 22

Tuesday 2nd July to Wednesday 3rd July 2013

C SQP Course and Qualification 16

Wednesday 10th July and Thursday 11th July 2013

C SQP Course and Qualification (date available if the first course is filled)

16

Thursday 5th September 2013 Business Management Academy, Module 4 22

Wednesday 12th September 2013 Reception Purrfection 19

Thursday 31st October 2013 Business Management Academy, Module 5 22

Thursday 31st October to Friday 1st November 2013

An Introduction to Advanced Dentistry Techniques Providing an Alternative to Tooth Extraction

13

Thursday 12th December 2013 Business Management Academy, Module 6 22

*Also Support Staff

Further CPD events are advertised on the Vetswest website: www.vetswest.co.uk

Course CalenDar 2013

farM aniMal SMall aniMal nurSeS recePtion ManageMent otHer eVentS

www.vetswest.co.uk 3

DATE COURSE ALSO PAGE

Wednesday 6th March 2013 Managing the Transition Cow 7

Wednesday 13th March 2013 IDEXX Laboratory Training Course 15

Wednesday 13th March 2013 E Marketing to Improve Practice Performance 21

Wednesday 20th March 2013 Getting the Best Out of Interherd Plus 9

Wednesday 20th March 2013 Orthofoam MMP Foam Wedge Course and SOP Plates 11

Wednesday 10th April 2013 Lameness and Foot Trimming 8

Wednesday 24th April 2013 Business Management Academy, Module 1 22

Thursday 25th April 2013 Business Management Academy, Module 2 22

Wednesday 15th May 2013 Getting the Best Out of Interherd Plus * 9


Members Meeting “Are You up For The Challenge?” 24

Wednesday 12th June 2013 Reception Connection 18


Practical Dental Radiography and Surgical Extractions 12

Thursday 27th June 2013 Business Management Academy, Module 3 22


C SQP Course and Qualification 16



16

Thursday 5th September 2013 Business Management Academy, Module 4 22

Wednesday 12th September 2013 Reception Purrfection 19

Thursday 31st October 2013 Business Management Academy, Module 5 22



13

Thursday 12th December 2013 Business Management Academy, Module 6 22

*Also Support Staff

Further CPD events are advertised on the Vetswest website: www.vetswest.co.uk

ConTenTs

6

2

3

45

7

8

1

Venues – where To go

1 iDeXX laboratories, grange House, Sandbeck Way, Wetherby,

West yorkshire lS22 7Dn tel: 0800 5870602

2 Harper adams university, newport, Shropshire tf10 8nB

tel: 01952 815393 www.harper-adams.ac.uk

3 eastcott Veterinary Hospital, edison Park clinic & Hospital, Hindle Way,

Dorcan Way, Swindon Sn3 3fr (use Sn3 3rB for sat nav)

tel: 01793 528341 www.eastcottreferrals.co.uk

4 Markethall Vets, old Market Surgery, St clears, carmarthenshire

Sa33 4Dy tel: 01994 230 451 www.markethallvets.co.uk

5 aztec Hotel and Spa, almondsbury, Bristol BS32 4tS

tel: 01454 201090 www.aztechotelbristol.com

6 charter Veterinary Hospital, charter court, roundswell commercial Park,

Barnstaple eX31 3fg tel:01271 866770 www.chartervets.com

7 Buckerell lodge Hotel, topsham road, exeter, Devon eX2 4SQ

tel: 0844 600 8712 www.buckerelllodgehotel.venue-guide.com

8 Bells Hotel, lords Hill, coleford, gloucestershire gl16 8Be

tel: 01594 832583 www.bells-hotel.co.uk

4 Tel: 01237 459709

early birD booking DisCounTBoth Vetswest members and non-Vetswest members can reduce the cost of any of the following courses if 3 are

booked for the same named person before the end of feb 2013. Both Vetswest members and non-Vetswest

members can reduce the cost of any of following courses if 5 are booked for the same practice before the end of

feb 2013.

DISCOUNTS ARE AvAILABLE ON ThE FOLLOWING COURSES (all prices are subject to vAT).

Course Course cost for members

3 or more courses booked before 28/02/13

(same named member)


(same practice member)

Course cost for non-members

3 courses booked before 28/02/13

(same named non-member)


(same practice non-member)

Managing the Transition Cow £230 £185 £195 £250 £200 £215

Lameness and Foot Trimming £230 £185 £195 £250 £200 £215

Getting the Best Out of Interherd Plus £230 £185 £195 £250 £200 £215

Orthofoam MMP Foam Wedge Course with SOP Locking Plates

£230 £185 £195 £250 £200 £215

Practical Dental Radiography and Surgical Extractions

£400 £320 £340 £450 £360 £385


£400 £320 £340 £450 £360 £385

C SQP Course and Qualification £400 £320 £340 £475 £380 £405

Reception Connection £80 £65 £70 £110 £80 £95

Reception Purrfection £80 £65 £70 £110 £80 £95

E Marketing to Improve Practice Performance

£150 £120 £130 £200 £160 £175

ThE EARLY BIRD BOOkING DOES NOT APPLY TO ThE FOLLOWING COURSES (all prices are subject to vAT).

Course Course cost for members

Cost course for non-members

Business Management Academy £2900 £3875

IDEXX Laboratory Training Course Free Free

Members Meeting “Are You up For The Challenge?”

Free Free

VeTsTream

exTra benefiTs To all VeTswesT member PraCTiCes anD Their sTaff

there are many components to Vetstream’s services and an outline of the offerings for

Vetswest members is listed below.

Canis, felis, equis and lapis

Vetstream’s online clinical content is the world’s largest source of up to date clinical information

on Dogs, cats, Horses and rabbits. all Vetswest members are offered a 30 day free trial to

each of the services.

in order to take advantage of this offer, please contact [email protected] quoting

‘Vetswest trial offer’ and this will be set up for you.

at the end of the trial, the terms for ongoing access to the canis, felis, lapis or equis services

can be discussed with emily at the Vetswest offi ce. if we have suffi cient interest then Vetswest

will purchase a multi-user license, which will create savings for members.

webpartner

Vetswest members will benefi t from 20% discount on the set up costs of a new website by

using Webpartner.

if you have an existing website provided by Webpartner, you can benefi t from 20% discount on

the set up of any add-on service. there is an increasing range of add-ons to keep your practice

website performing optimally, including the ‘go Mobile’ service, which provides a mobile

optimised version of your practice website. See the Vetswest website for further details.

Vetacademy

We are also able to offer a 10% discount on an ongoing basis for the e-learning modules on

Vetacademy and also on the Vetacademy video player.

if you would like to view Vetacademy and fi nd out more about this service and how it can be

used for your individual cPD needs, Vetstream can offer Vetswest members a 30 day free

trial to the portfolio of cPD below.

• assert yourself! (Video arts)

• equine anaesthesia and analgesia (improve international)

• critical care and analgesia of ferrets, rabbits and rodents (r(D)SVS)

• How to Manage canine and feline Poisoning (elsevier Publishing)

• Why use Social Media (clickZ academy)

To take advantage of this programme free of charge for one month, please supply

offi [email protected] with your email address or see the Vetswest website for

further details.


farm coursesfor veterinary surgeons

6 Tel: 01237 459709

DATE COURSE

Wednesday 6th March 2013 Managing the Transition Cow

Wednesday 20th March 2013 Getting the Best Out of Interherd Plus

Wednesday 10th April 2013 Lameness and Foot Trimming

Wednesday 15th May 2013 Getting the Best Out of Interherd Plus



managing The TransiTion Cow

Description

What the challenges of managing cattle through the dry period and into early

lactation are, including:

• Hypocalcaemia

• excessive fat mobilisation & subclinical ketosis

• rumen dysfunction & ‘Sara’

• Micronutrient deficiency / suboptimal intake

the impact of related metabolic disease on animal health, production and

fertility. Practical strategies to addressing these challenges, based on

current research. appraisal of existing management systems, using animal-

based assessments and veterinary diagnostics.

what you’ll learn

• improved confidence in assessing current transition cow management,

and formulation of appropriate interventions for improved cattle health,

welfare and productivity.

• an increased ability to be the cows’ advocate in discussions on transition

cow management with farm clients and their nutritional advisors.

Course sPeaker

richard cooper BVSc DcHP MrcVS

Venue anD DaTes

charter Veterinary Hospital, Barnstaple

Wednesday 6th March 2013

Course Times

9.30am to 4.30pm

CosT

£230 plus Vat for members

£250 plus Vat for non-members

kinDly sPonsoreD by


Course sPeaker

nick Bell Ma VetMB PhD MrcVS nPtc

l2/3 assessor in cattle foot trimming.

Steve Bradbury

Venue anD DaTes

Markethall Vets, carmarthenshire

Wednesday 10th april 2013

Course Times

9.30am to 4.30pm

CosT



kinDly sPonsoreD by

lameness anD fooT Trimming

Description

a one day course which covers lameness and a practical focus on

foot trimming.

what you’ll learn

• Practical hands-on foot trimming

• the Dutch 5 step foot trimming training

Steve Bradbury is a local trainer in the Dutch foot trimming Method and will

be attending the event to provide practical advice alongside nick Bell.

8 Tel: 01237 459709



using informaTion To generaTe business in VeTerinary PraCTiCe: an inTroDuCTion To using inTerherD+

suPPorT sTaff Can aTTenD

Description

these workshops provide a solid grounding in the practical use of

interHerd+ by veterinary practices. the objective is to ensure your practice

is capable of generating relevant reports and analyses that focus on the key

areas of concern in individual herds. the content is targeted at both vets and

the support staff responsible for generating and managing farm reporting.

areas covered will include:

• Benchmarking performance of individual client herds to identify their

strengths and weaknesses.

• Monitoring fertility, somatic cell counts, milk yields and constituents,

energy deficiency, heat detection, conception etc.

• Mastitis and lameness analysis: generating user-friendly reports that

characterise the problem and promote appropriate intervention.

• Document generation: Producing your own documents appropriate to the

differing needs of your clients.

• Promoting discussion between farmer, veterinarian and other

technical advisers.

This workshop uses InterHerd+.

Please note the difference between InterHerd and InterHerd+. InterHerd

was the original program used by vets to analyse milk recording data. This

is being replaced now by InterHerd+ which is a quantum leap in ease of use

for vets.

what you’ll learn

• How to analyse farm performance data.

• How to create reports for management meeting presentation to farmers.

• Be able to stimulate discussion to improve farm performance

and profitability.

Course sPeaker

James Hanks nMr

Venue anD DaTes

Buckerell lodge Hotel exeter


Markethall Vets, carmarthan

Wednesday 15th May 2013

Course Times

9.30am to 4.30pm

CosT



kinDly sPonsoreD by

small animal coursesfor veterinary surgeons

10 Tel: 01237 45970910 Tel: 01237 459709

DATE COURSE

Wednesday 20th March 2013 Orthofoam MMP Foam Wedge Course and SOP Plates


Practical Dental Radiography and Surgical Extractions



orThofoam mmP foam weDge Course anD use of soP PlaTes

Description

this course is suitable for veterinary surgeons who are currently proficient

with extra capsular or similar cruciate repairs. it is an introduction to the

orthofoam MMP system for canine cruciate repair covering the theory with

an opportunity to be hands on with the instruments. the SoP locking plate

system is a versatile angle stable plate that uses standard cortical screws. it

can be contoured in any plane and is successfully used in many applications

not limited to long bone, elbow and articlular fractures.

you will have the opportunity to familiarise yourself with the dedicated

instruments on plastic saw bones.

what you’ll learn

• the technique to perform the MMP foam wedge for cruciate repair.

• the opportunity to familiarise yourself with the dedicated instruments on

plastic saw bones.

Course sPeaker

Simon thompson

BVet Med cert SaS MrcVS

Venue anD DaTes

aztec West, Bristol

Wednesday 20 March 2012

Course Times

9.30am to 4.30pm

CosT



kinDly sPonsoreD by




PraCTiCal DenTal raDiograPhy anD surgiCal exTraCTions

Description

a two day course which covers both theory, but mostly practical teaching.

Based around dental radiography, surgical extraction techniques to cover

the most difficult extractions in dogs.

what you’ll learn

• confidence and ability to perform surgical extraction techniques in clinical

cases, to include the most difficult extractions in dogs.

Course sPeaker

Peter Southerden

BVSc MBa DipeVDc MrcVS

Venue anD DaTes

eastcott Veterinary Hospital, Swindon

tuesday 18th June to

Wednesday 19 June 2013

Course Times

9.30am to 4.30pm

CosT

£400 plus Vat for Members

£450 plus Vat for non members

kinDly sPonsoreD by

12 Tel: 01237 459709



an inTroDuCTion To aDVanCeD DenTisTry TeChniques ProViDing an alTernaTiVe To TooTh exTraCTion

Description

a two day course which covers more advanced dentistry techniques

allowing tooth preservation rather than extraction. Delivered from

eastcott Veterinary Hospital that has a fully equipped wet lab and lecture

room facilities.

what you’ll learn

• the restoration of simple, uncomplicated tooth fractures, caries and

severe abnormal wear patterns including conventional fillings and

simple crowns.

• the treatment of advanced periodontitis including sub-gingival currettage,

open root debridement and basic periodontal surgery.

• the treatment of tooth avulsion and luxation.

Course sPeakers

Peter Southerden

BVSc MBa DipeVDc MrcVs

Venue anD DaTes

eastcott Veterinary Hospital, Swindon

tuesday 31st october to

Wednesday 1st november 2013

Course Times

9.30am to 4.30pm

CosT



kinDly sPonsoreD by

courses for thenursing team

14 Tel: 01237 459709

DATE COURSE

Wednesday 13th March 2013 IDEXX Laboratory Training Course


C SQP Course and Qualification





iDexx laboraTory Training Course – PraCTiCal haemaTology anD miCrobiology

Description

this 1 day course is held at the idexx laboratory in Wetherby, with a

maximum number of 8 delegates to ensure all attendees get the most

benefit from the training. this is a very hands on course.

Practical haematology

• understand how to collect and prepare blood specimens for haematology.

• the preparation and use of a microscope.

• Basic microscopy techniques including the identification of white cells,

red cells and platelets, including individual white cell lines and mature and

immature red cells, the preparation and staining of good quality blood

smears for morphological examination.

• generation of PcV results using microhaematocrit tubes.

• the preparation and examination of a reticulocyte count.

Practical microbiology

• understand how to collect and prepare urine, faeces and hair specimens

for microbiology.

• Basic microbiology techniques including the examination of urine

samples, the recognition of simple cultures, preparation and staining of

slides for the identification of bacteria.

• the preparation and use of a microscope.

• the examination of hair and skin samples for parasites, bacteria and fungi.

• the examination of faeces for parasites.

The VeTswesT offiCe Can helP wiTh aCCommoDaTion if requireD

Course sPeaker

laboratory and field technical support

staff from iDeXX

Venue anD DaTes

idexx laboratory, Wetherby


Course Times

9.00am to 5.00pm

CosT

free of charge, but only 8 places

kinDly sPonsoreD by


C sqP Course anD qualifiCaTion

Description

aMtra and Harper adams university college have developed a plan to

allow qualified Veterinary nurses to ‘add on’ to their Vn qualification and

become an aMtra SQP who can prescribe VPS medicines for companion

animals-termed a c-SQP.

the assessment will be in an exam format and will contain a case study with

a description of a scenario. there will also be some short answer questions

to cover knowledge of other areas of the medicines legislation relevant to

SQPs. e.g. legal aspects of medicine storage. Veterinary nurses will be

required to bring their original Vn certificate and a photocopy of it with

them as proof of achievement in the areas for which they have already been

given credit.

maximum of 15 CanDiDaTes Per DaTe

Course sPeakers

Harper adams lecturers

Venue anD DaTes

Harper adams university, Shropshire

tuesday 2nd to

Wednesday 3rd July 2013

Wednesday 10th to

thursday 11th July 2013

(date available if the first course is filled)

Course Times

9.30am to 4.00pm

CosT



registration with amtra is required prior

to the course at a further cost of £270

for rVns only. this fee covers the cost

of the examination.

the fees cover the cost of the

examination and accommodation on

the university campus.

kinDly sPonsoreD by

16 Tel: 01237 459709


receptioncourses

DATE COURSE

Wednesday 12th June 2013 Reception Connection

Wednesday 12th September 2013 Reception Purrfection

reCePTion ConneCTion – on The Phone

nurses Can aTTenD

Description

this course is suitable for all receptionists and nurses whose role regularly

includes reception work. the course focuses on the importance of the

practice telephone and its power as a tool, looking specifically at:

• How to make the telephone your biggest asset.

• the good and bad and how to put it right.

• it’s not what you say, it’s the way that you say it.

• getting the right remote results.

what you’ll learn

• encourage a greater understanding of the importance of the telephone.

• Develop remote communication skills.

• How to turn an enquiry into an appointment.

• improve your telephone communication at reception.

Course sPeaker

Bobbie flight Vn, aciM

Venue anD DaTes

Wednesday 12th June 2013

Buckerell lodge, exeter

Course Times

9.30am to 4.30pm

CosT



kinDly sPonsoreD by

receptioncourses

18 Tel: 01237 459709

www.vetswest.co.uk 19www.vetswest.co.uk 19

reCePTion PurrfeCTion

nurses Can aTTenD

Description

this course focuses on all aspects of working in a veterinary reception and

is suitable for all receptionists and nurses whose role regularly includes

reception work.

The course covers

The receptionist’s role

• the importance of the receptionist and how crucial they are to the

success of the practice.

• How the role fits within the structure of the practice and how essential it is

to get it right.

• the skill needed to do the job well, within such a diverse role.

Dog disease and their prevention

• Basic immunology in the dog.

• common disease of the dog found in the uK.

• clinical signs of those diseases and the importance of prevention.

• the vaccines regularly used to prevent these often fatal diseases.

• frequently asked questions regarding vaccination and how to

answer them.

• What the practice offers as part of their vaccination package and how to

build in value.

Client communication

• identifying client needs and how to meet those needs.

• think as a client thinks, exploring their motivation, and matching practice

products and services to their needs.

Cat and rabbit diseases and their prevention

• examine common diseases of cats and rabbits.

• clinical signs and how to use vaccination to prevent them.

• client communication and effective booster reminders.

The gold standard of service, focusing on

• new clients

• Waiting room displays

• admitting patients

• Discharging patients

• Booking appointments

• Presenting the bill

• Handling bereavement

• Vaccination regimes

• Worming regimes

Course sPeaker

Bobbie flight Vn, aciM

Venue anD DaTes

Wednesday 12th September 2013

aztec West, Bristol

Course Times

9.30am to 4.30pm

CosT

£80 plus vat for members

£110 plus vat for non-members

kinDly sPonsoreD by

receptioncourses

managementcourses

20 Tel: 01237 459709

DATE COURSE

Wednesday 13th March 2013 E Marketing to Improve Practice Performance

Wednesday 24th April 2013 Business Management Academy, Module 1

Thursday 25th April 2013 Business Management Academy, Module 2

Thursday 27th June 2013 Business Management Academy, Module 3

Thursday 5th September 2013 Business Management Academy, Module 4

Thursday 31st October 2013 Business Management Academy, Module 5

Thursday 12th December 2013 Business Management Academy, Module 6


managementcourses

Course sPeaker

Susie Samuels Ma VetMB MrcVS

Venue anD DaTes

aztec West Hotel, Bristol


Course Times

9.30am to 4.30pm

CosT

£150 plus vat for members

£200 plus vat for non-members

kinDly sPonsoreD by

e markeTing To imProVe PraCTiCe PerformanCe

Description

Participants will leave fully equipped to establish the basics of their internet

marketing and an online Pr campaign for their practice.

what you’ll learn

• overview of internet use by pet owners, farmers and horse owners

in 2013.

• facebook basic techniques.

• online reputation management.

• Search engine optimisation.

• How to build fans and followers.

• email marketing and text messaging services available through Vetswest.

aTTenDees will neeD To bring a wifi CaPable laPToP or TableT.

Course sPeaker

Pfizer Business consultants

Venue anD DaTes

thursday 25th april 2013

friday 26th april 2013

thursday 27th June 2013

thursday 5th September 2013

thursday 31st october 2013

thursday 12th December 2013

to be confirmed, this is likely to be in

the taunton area to maximise ease of

access for all attendees.

first session two day cPD 25th /

26th april, location to be determined

for convenience and accessibility

of delegates.

CosTs

See package provision and costs

Course Times

9.30am to 4.30pm

kinDly sPonsoreD by

VeTsuPPorT+ business managemenT aCaDemy

Description

this year we are introducing ‘the academy’ which is facilitated by the

business consulting team from Pfizer VetSupport+. the aim is to develop the

skills and knowledge of practice owners and those in practice management

in the key areas of practice business – strategy; finance and operations; staff

management; client satisfaction; and marketing.

the academy is designed to enable participants to take their learning and

apply it to their own practice to achieve sustainable and lasting results.

Key principles that facilitate applicable learning mean this is done within a

supportive and like-minded group.

the academy will run for two years with one day workshops being held every

two months. the workshops will follow a set curriculum for the first half

of the year to allow individuals to establish a foundation in the core areas

before taking a more learner-led approach where the academy will develop

the needs of the group

The underpinning objectives include:

• Provision of a structured business mentoring group over 24 months

(1 day every 8 weeks with interim mentoring* as an option).

• Designed for practice owners / senior management.

• Hands on learning covering key business drivers.

• Modular approach with call to action.

• opportunity to share experiences and key learnings with colleagues in

the group.

• Development of what ‘best practice’ looks like and how to apply.

Package provision and cost

• 24 months membership £2900 Plus Vat per delegate. Vetswest members

have a 25% disc.

• £240 plus Vat per module.

• 24 months membership £3850 plus Vat non-Vetwest practice.

• includes 11 sessions / 12 modules taking account of group needs

and priorities.

• Maximum 10 places available.

• includes content facilitation, delivery, support materials, refreshments,

overnight accommodation for 2 day modules (excludes any other out of

pocket expenses).

*Provision of mentoring charged separately

managementcourses

22 Tel: 01237 459709

otherevents


DATE COURSE


Members Meeting “Are You up For The Challenge?”

otherevents

VeTswesT annual members’ meeTingare you uP for a Challenge?

Description

our annual Members meeting this year will be an activity as well as a

cPD event. tuition has been arranged in various outdoor sports including

canoeing, abseiling and archery on the banks of the river Wye at Symonds

yat. after spending a great day outdoors we will return to the Bells Hotel,

near coleford which is a couple of miles down the road.

a dinner is planned for the evening, followed by a mixture of cPD sessions

the following day provided by Vetoquinol and the Vetswest team. Vetswest

will specifi cally look at how to improve the way we work together. the

event is supported by Vetoquinol who have kindly sponsored the clay

Shooting events during 2012 and 2013. a more detailed agenda will be

available shortly.

so saVe The DaTes

Course sPeaker

Susie Samuels Ma VetMB MrcVS

Venue, DaTes anD Times

tuesday 4th June 1pm to

Wednesday 5th June 4.30pm 2013

CosT

free

kinDly sPonsoreD by

24 Tel: 01237 459709


Thank youVetswest would like to thank Pfizer and Vet consultancy for their support with the Business Management academy

which will equip practice owners/managers with the tools to deal with the market challenges of today.

this is a major piece of personal management development and members can enjoy a 25% saving on the

standard cost.

Terms anD ConDiTionsour aim is to make cPD for members of your staff as local and cost

effective as possible.

to this end our terms and conditions are as brief as possible.

if you reserve a cPD place you have the right to withdraw your

reservation without charge, at any time within seven days of

registration, unless the date of the course is within 1 month of the date

of reservation.

it is our aim to provide the day’s course in accordance with any dates

agreed with you, but in certain circumstances outside our control

it may not be possible to run the course, in which case you will be

offered a revised date or a full refund.

Payment

Payment for all courses is now due with your reservation and will be

added to the practice drug bill at the end of the month when you make

your reservation.

Communication by mail policy

We routinely communicate via e-mail unless we have been specifically

requested not to do so or it is clearly inappropriate. Please ensure that

you regularly examine your email system to ensure you are aware of

any recent notifications which you have been sent.

registering for a course

When you register for a course, the practice must have agreed to

pay for the course in full, as described on the registration form. if for

any reason (such as inadequate numbers of registrants) a course

is not run, then any registration fee will be refunded in full, however

other expenses incurred by delegates such as any pre-booked travel

expenses are excluded.

all cancellations by delegates must be made in writing. a cancellation

more than 28 days prior to the date of the course will receive a full

refund. refunds will not normally be made for cancellations within 28

days of the course. However delegates may substitute another person

in place of themselves for a course or module, but need to notify the

Vetswest office in advance of the name of the person attending.

fax baCkPlease book early and take advantage of these offers, by tearing this form out of the brochure and forwarding to the

Vetswest office.

name:

i would like to register for the following courses:

email:

telephone:

any dietary requirements:

Practice details:

Member / non-member of Vetswest (delete as applicable)

fax to: 01237 420491 or mail to Vetswest ltd., unit 15 Habat enterprise Park, clovelly road industrial estate,

Bideford, Devon eX39 3Hn

you can also download a form from the website on the non-member’s page at www.vetswest.co.uk

email forms to [email protected]

26 Tel: 01237 459709


Thank youVetswest would like to thank the following organisations for their support. the sponsors allow Vetswest to bring a

high quality of broad spectrum courses to the members and other veterinary surgeons and their staff.

Vetswest ltd., unit 15 Habat enterprise Park, clovelly road industrial estate, Bideford, Devon eX39 3Hn

tel: 01237 459709 fax: 01237 420491 email: [email protected] Web: www.vetswest.co.uk

company registration number: 248 248 6

registered office: Perrin & co., custom House, the Strand, Barnstaple, Devon eX31 1eu

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