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Transcript of ©2013 Cengage Learning. All Rights Reserved. Business Management, 13e Organizational Communications...
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
Organizational Communications13.1 The Communication Process13.2 Communication Management13.3 Organizational Communication
CHAPTER
13
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
2
13.1 The Communication Process
GOALS● Describe the communication process and
barriers to effective communication.● Describe the various communication channels.
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
3
The Communication Model
● Communication process● The sharing of information, in which receiver
understands the meaning of the message in the way the sender intended.
● Two-way process ● Feedback
● Distractions● Distortions
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
©2013 Cengage Learning. All Rights Reserved.
4
CHAPTER 13
Managers’ Communication Activities as a Percent of Time
© C
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©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
©2013 Cengage Learning. All Rights Reserved.
5
CHAPTER 13
The Communication Process
© C
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2013
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©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
6
Checkpoint ● Describe the communication model and the
factors that lead to poor communication?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
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Checkpoint ● Describe the communication model and the
factors that lead to poor communication?● The communication model has a sender, message,
and receiver.● Distractions and distortions can lead to poor
behavior
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
8
Channels of Communication
● Oral communication● Written communication● Nonverbal communication● Electronic communication
● E-mail policies● E-mail practices● Teleconferencing● Wireless
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
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Checkpoint ● List the three major types of communication?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
10
Checkpoint ● List the three major types of communication?
● Oral● Written ● Nonverbal
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
11
13.2 Communication Management
GOALS● Explain how organizational culture influences
formal and informal communication networks.● Describe how to manage teams effectively.
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
12
Organizational Culture
● Organizational culture—the collection of beliefs and patterns of behavior that are shared by people within an organization
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
13
Communication Networks
● The structure through which information flows in a business ● Formal networks
● The system of official channels that carry organizationally approved messages
● Informal networks● The unofficial ways that employees share information
in an organization● Grapevine
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
14
Checkpoint ● Describe the two types of communication
networks?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
15
Checkpoint ● Describe the two types of communication
networks?● Formal – carries organizationally approved
messages ● Informal – the unofficial way employees share
information
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
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Managing Teams Effectively
● Nominal group technique● Group problem solving method in which team
members write down and evaluate ideas to be shared with the team
● Encourages team members to think about the problem
● Brainstorming● A team discussion technique used to generate as
many ideas as possible for solving a problem.
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
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Managing Teams Effectively
● Suggestions for planning effective meetings: 1. Have a good reason for calling a meeting 2. Develop a specific agenda and stick to it 3. Decide who should and who should not attend 4. Determine how long the meeting should last5. Schedule the meeting at a convenient time and place6. Start and stop the meeting on time 7. Encourage communications with seating 8. Summarize the results
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
18
Checkpoint ● Explain the two methods used to encourage
communication with teams?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
19
Checkpoint ● Explain the two methods used to encourage
communication with teams?● NGT everyone writes down ideas and shares them
with the team ● Brainstorming the team generates as many ideas
as possible
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
20
13.3 Organizational Communication
GOALS● Describe different ways to resolve
communication conflicts.● Describe the problems that can occur with
cross-cultural communication.● Identify ways to improve communication in
organizations.
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
21
Communication Conflicts
● Desirable conflict● Undesirable conflict● Resolving conflict
● Avoidance strategy● Compromise strategy● Win/lose strategy
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
22
Checkpoint ● List three ways that managers can resolve
conflicts?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
23
Checkpoint ● List three ways that managers can resolve
conflicts?● Avoidance ● Compromise ● Win lose startegies
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
24
Cross-Cultural Communication
● Language differences● Joint ventures between American and foreign
firms often reveal language problems.● Cultural differences
● People from other cultures often place different values on such things as family, status, and power
● Nonverbal differences● Body language
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
25
Checkpoint ● Describe three types of communication
barriers managers may encounter doing business abroad?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
26
Checkpoint ● Describe three types of communication
barriers managers may encounter doing business abroad?● Language ● Cultural ● Non-Verbal
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
27
Improving Organizational Communication
● Encourage two-way communication● Listen actively● Facilitate upward communication● Select communication channels carefully
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
28
Checkpoint ● List the three strategies managers can use to
improve two-way communication?
©2013 Cengage Learning. All Rights Reserved.
Business Management, 13e
CHAPTER 13
29
Checkpoint ● List the three strategies managers can use to
improve two-way communication?● Listen Actively● Facilitate upward communication ● Select communication carefully