URISA Exemplary Systems In Government (ESIG) Award Application
2012 URISA Track, Civic Engagement and Success through the Cloud, Anthony Palizzi
25
CIVIC ENGAGEMENT AND SUCCESS THROUGH THE CLOUD Anthony Palizzi GIS if the Rockies – 2012 September 21, 2012
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Proactive communication (Civic Engagement) can provide people and organizations a means to integrate, organize, and promote information. Within organizations proactive communication increases the chances for success, improves morale and motivates people, promotes shared responsibilities, integrates business units, and is a foundational component for proficient business practices for effective government. In the case of government agencies, Civic Engagement is essential and with the mantra of “do more with less” this vital engagement across departments and with constituents will determine success or failure. Government agencies need to have well-ordered work processes in order to communicate their desired results. Can government agencies improve their communication procedures and work processes to better meet their business needs? The short answer is yes! This presentation will demonstrate how multiple government agencies are addressing these needs successfully through the Civic Engagement with their constituents, across department and divisions by delivering vital services through the cloud. Goals: 1. Review the current government communication methods vs. proactive 2. Review the government agencies plans to address Civic Engagement 3. Demonstrate how they are achieving Civic Engagement with their constituents internal and external
Transcript of 2012 URISA Track, Civic Engagement and Success through the Cloud, Anthony Palizzi
CIVIC ENGAGEMENT AND SUCCESS THROUGH THE CLOUD
Anthony Palizzi
GIS if the Rockies – 2012
September 21, 2012
Agenda
Introduction
Responsibility
Government
The Cloud – Why?
Examples
Question and Answers
Civic Engagement
Definition:
◦ "Individual and collective actions designed
to identify and address issues of public
concern.“*
* Wikipedia
Responsibility
Responsibility
Questions:
◦ How do they identify and address the issues?
◦ Who is responsible?
◦ What is acceptable?
◦ How to respond?
◦ What services should be provided?
◦ How do they communicate?
◦ What should be communicated?
Government
e-Government
Portals provide a
central location for
accessing
government
information and
services
Electronic forms
automate online
application
processing for
licenses, permits,
service requests,
etc.
e-Commerce allows
citizens to pay for
services online
The Landscape
Issues
◦ Budget & staffing constraints
◦ Requirement to do more with less
◦ Public expectations for speed, access,
transparency
◦ Regional –not just local –problems &
opportunities
The Result
State and local governments are searching for more cost-and resource-efficient approaches to meet service demands.
◦ Traditional Regional Planning (transportation, air quality)
◦ Creating Regional PPP
◦ Creating Regional Joint Power Authorities (JPA)
◦ Sharing IT Infrastructure
◦ Shared Software Applications
◦ Sharing Staffing Resources
◦ Many Examples are emerging
Government Challenges
Lack of Automation
Opaque Processes
Inefficient IT Infrastructure
Lack of Resources
Technology Challenges Paving The
Way Offering government services
24/7
New regional enterprise
models are needed
Agencies must reconsider
new IT approaches
New coalitions of IT leaders
are emerging that simplify IT
The resulting next generation
of enterprise IT must save
money, save time and save
energy
Cloud Computing: An Approach to
Enterprise Solutions
Cloud Architecture
Why The Cloud
Flexibility
Scalability (dynamic
provisioning)
Multi-user Accessibility
Resource Efficiency
Control
Public Cloud vs. Private
Cloud
The Pillars of Cloud Systems
Productivity
Efficiency
Data Integrity
EXAMPLES
Enterprise System Solutions
Financial
Asset Management
Land Management
Billing
Appraisal
Building
Etc.
Open311
Open311 is a form of technology that provides open channels of communication
for issues that concern public space and public services. Primarily, Open311 refers
to a standardized protocol for location-based collaborative issue-tracking. By
offering free web API access to an existing 311 service, Open311 is an evolution of
the phone-based 311 systems that many cities in North America offer.
San Francisco Open311 App
Greenville, NC 311 App
Citizen Access Mobile
Citizen Access Portals
Civic Engagement
Questions and Answers
Contact Information
Anthony Palizzi
President 4Momentum
Phone: 303-378-0684
Email: [email protected]
